CUSTOMER SATISFACTION AT RELIANCE FRESH A Comprehensive project Report Submitted to INTERNATIONAL MANAGEMENT INSTITUTE BHUBANESWAR IM Bhubaneswar IN PARTIAL FULFILMENT OF POSTGRADUATION DIPLOMA IN MANAGEMENT BY ANAMIKA KUMARI PGDM 2020-2022 1pPageal A STUDY TO ANALYZE THE PRODUCTIVITY OF PGDM 2019-21 { Y EMPLOYEES WORKING FROM HOME AND » EFFECTIVENESS OF VIRTUAL TEAMS » » A Summer Internship Report . > > SUBMITTED TO 3 INTERNATIONAL MANAGEMENT INSTITUTE | oo BHUBANESWAR > = S Cs IM\ Co eS IN PARTIAL FULFILMENT FOR THE AWARD OF Se POST GRADUATE DIPLOMA : IN : MANAGEMENT . BY W MEGHANA VERMA , iffwo oy a a o tit ttt it fi e ACKNOWLEDGEMENT The summer project at Reculta Solutions Private Limited has been a very memorable and unique experience for me. It opened up new venues of grabbing knowledge, which will certainly stand me helpful in the years to come. It gives me immense privilege and pleasure in expressing my sincere gralitude and heartfelt thanks to Mr. Utsav Bhattacharjee for giving ‘me the opportunity to work in his reputed organization. | would also like to extend my thanks to all other staff at Reculta Solutions Private Limited who have co-operated and supported me towards the successful completion of this project. My sincere regards and gratitude to ‘our faculty for giving me support throughout my PGDM course and thus made me capable of being worthy of recognition. | am extremely indebted and too thankful to my project guide Prof. Kapil Pandia, who has been most co-operative and encouraging throughout this project. Without his initiative and constant support this project wouldn't have taken place. Last but not the least | am very grateful to all the respondents who took out some invaluable time out oftheir busy schedule and they responded to my questionnaire and queries and provided me with all the valuable information.cepa STUDENT’S UNDERTAKING 1, Meghana Verma bearing Institute Roll No 19PGDM-BHU036, declare that the summer project titled A Study to analyze the productivity of employees working from home and effectiveness of virtual teams is my original work and completed under the supervisions of Mr. Utsav Bhattacharjee of Reculta Solutions Private Limited and Prof. Kapil Pandla of IMI Bhubaneswar. Further, | also declare that the report being submitted herewith is free of any textual plagiarism. Signature: Magee Date: 8" October 2020 Place: IMI BHUBANESWAR~ > 3 > 3 > > y UY INTERNSHIP CERTIFICATE { rr Reculta CERTIFICATE OF Sl is hereby presented to VAC S FANNER AUN TOME Eee Ree Ce CeCe} (8th May 2020 - 9th Jul 2020) for Reculta OSCR UCE Taam LS) OCU Cy { JUL,10 2020 SLU RECULTA SOLUTIONS PVT. LTD. (CEO, RECULTA} f oue & a rT cl ™ bony oS b alae ™~ ba ros vod viv fy vy / { © bes viv an » cet APPROVAL OF THE FACULTY GUIDE Recommended that the Summer Internship tiled A Study to analyse the productivity of employees working from home and effectiveness of virtual teams prepared by Miss Meghana Verma under my supervision and guidance be accepted as fulfilling this part of the requirements for the award of Post Graduate Diploma in Management. To the best of my knowledge, the contents of this report did not form a basis for the award of any previous degree/diploma to anybody else. Date: 25% MAALK 2024 Signature: Name of the Guide: Prof. Kapil PandlaTAB CONTENTS {st _ PARTICULARS | No. 1 | Executive Summary 2 | Reviewof Literature 3° | Introduction ~~ 4 | Objectives of the study 5 | Scope of the study —_ 7 12 6 | Probable outcome of the study 13 7 | Concepts and models introduced inthe study | 14-15 Brief about the industry / organisation where the | 16-17 ‘study was carried out 9 | Methodology followed 7 pa [ - 19 20-33 34 13 | Recommendations —— 35 14 | Limitations of the study 36 15 | Scope for future Improvements 37 | 46 | Appendices - 36-41 17 | References - ~ 42 a mwEXECUTIVE SUMMARY The topic of this study is * To study the productivity of employees working from home and the efficiency of virtual teams”. This study was conducted in a Gurgaon based organisation called Reculta Solutions Private Limted over a period of two months. The company has operations running in multiple cities, the respondents for this study were limited to Bhubaneswar and Cuttack. All the data collected is primary in nature. All the employees were part-time workers because of the nature of the project. They were asked about their opinion on various aspects like nature of work, their experience with the company and their opinion about part-time work opportunities in general. The information was collected with the help of a questionnaire (Appendix). It was found out that there are six variables that affect the dependent variable which is the efficiency of the employee. The variable that affect the efficiency of the employee are: Number of days worked every week Number of tasks completed per week Time spent with the company Training Multiple Projects Communication oe eNe Since the dependent variable is categorical in nature and the independent variables were a mix of categorical variables and continuous variable | chose to use Classification Tree for my analysis. It is a predictive tool available to use on Microsoft Excel. From the analysis it was found that the most important variable in understanding whether the employee will be able to reach his or her target; which is the only way to know the efficiency, is by knowing the number of days in a week that an employee works for. The other variable that were found out to be extremely important were the average number of tasks completed by the employee in a week and for how long the employee has been working for the company. The best pruned tree showed that if the employee worked more than 4.5 days ina week he or she will be able to reach the target, and prove to be the most efficient that they can be. It is recommended to the company that spending more number of days on the field should be acknowledge, this can be done by giving some incentives to the employees who are consistently working more number of days of the week. This will motivate others to work more number of days as well. It is also recommended that the company retains the employees for as long as possible, either by including a contract in their employment clause or by monetary incentivesLITERATURE REVIEW Following are the papers that have been written on the efficiency of employees or on similar topics that guided me through my research work: 4. Working from Home—Who Is Happy? A Survey of Lithuania's Employees during the COVID-19 Quarantine Period By Agota Giedré Raigiené , Violeta Rapuano , Kristina Varkuleviciite and Katarina Stachova 2. Does Working from Home Work? Evidence from a Chinese Experiment By Nicholas Bloom, James Liang, John Roberts, Zhichun Jenny Ying 3. Motivation and Satisfaction of Employees in Workplace By Maja Rozman, Sonja Treven, Vesna Canéercf vvvueuvuvvblb vubube ~ INTRODUCTION Reculta Solutions Private Limited is technology based consulting company. It helps in connecting the various campuses around the country with some of the best companies in the market, Their goal is to make the campus recruitment process easier for both the college and the company. They do so by building a software that eases up the process. This software has various features like keeping student record, the feature for the student to update their profile, the company has the benefit of accessing the information on students anytime and anywhere, Regular updates can also be sent by the company to the students. This software can be prove to be very useful in these trying times of COVID-19, when the recruiters are unable to visit the campus and the know the students first hand. Reculta Solutions Private Limited has another vertical called Pick My Work. This vertical is also based fon a software but also adds to the gig industry of the country. Gig economy is the economy where the companies provide jobs on the basis of a project. The employees are free to move on to a better ‘opportunity once their current project is completed. This does not bind the employee to one company and he or she has the opportunity to grow and experience various sectors and different types of work that he or she would not have been able to if he or she would have a permanent and ‘monotonous job. One drawback of this industry is the irregularity of the payment, itis possible that the gig workers are paid a little less than the permanent employees and also if the company has not undertaken any project then the source of income for the gig employee dies, The gig industry is, blooming in india but has not reached the full potential yet. The population of the country is ever increasing and the opportunity for a stable job is decreasing, Gig economy is like an opportunity for so many people. There is no limit to the type of skills that are required. There will always be requirement for some skill and an opportunity for the same. The potential for this economy to grow and flourish is enormous and India has started to realise that. Pick My Work is operational in 16 cities around the country and they are still expanding their market. These 16 cities are a mix of tier 1 and tier 2 cities of the country. The company is outsourced different projects by companies like Google and Khatabook. These projects are usually related to merchant on-boarding and KYC verification, these are very tedious activities but at the same time. very important. Bigger companies usually outsource these activities because it gets difficult to manage another set of work force or set up another team to complete this work. Since Pick My Work. is present and active in so many citles, it is convenient for the companies to outsource the work to Pick My Work. Once the project |s outsourced and handed over to Pick My Work, it becomes their duty to get the work done. The work force is recruited by them, the merchants who need to get their verification done need to be spotted by Pick My Work workforce. The queries or any grievances are handled by Pick My Work. They are the sole responsible for anything happening to the outsourced activities.Pick My Work has an application that helps the gig workers keep a track of the tasks completed by them and for the city managers to keep a check that all the tasks are true and verified, For smoother operations in each city Pick My Work hires City Operation Mangers. These managers are responsible for every activity happening in the city and need to report about the daily progress to the higher management. Pick My Work is like a well knit family that works and builds a better ‘economy together with the help of big companies, gig workers, city managers for operations, city manager for HR, the team that builds their software for keeping a track of the gig worker and the higher management who bags these projects. ‘SWOT ANALYSIS: 1. Strength: The strength of Pick My Work is their revenue model and the fact that the industry is still growing. They are present in various cities and a mix of the type of cities, which makes their reach more reliable and attractive to the bigger companies. 2. Weakness: The gig workers are employed only tll the time the company has the authority to run the project. Once the project is over the employees may not have a source of income which makes this industry very shaky and not attractive. 3. Opportunity: The global pandemic proved to be an opportunity because a lot of people lost their jobs and they were looking for any opportunity that they could get their hand on even if it was part-time. 4. Threats: Pick My Work has a threat from the companies who employ full-time employees, because they provide security and stability to the employees especially when compared to Part time work. There is also a chance that bigger companies may start their own verticals based on this model. 10SE tine vow yw VY wu © OBJECTIVE OF THE STUDY To find factors that affects the efficiency of the employees: There were many factors that were taken into consideration which could have had an impact on the efficiency of the employees. Efficiency of the employees is calculated by their ability to reach the targets allotted to them. . Impact of virtual training on the employees: Due to the lockdown there was no ‘one from the company to provide training to the sales force. The employees were trained virtually with the help of videos and handbooks. Impact of having virtual teams on employees: Due to the COVID-19 pandemic the teams were connected only virtually. It is important to understand what the ‘employees felt about this transition of working virtually only. utwv yyyuUU yUUU UE vee ee Ce ee eee wen SCOPE OF THE STUDY The scope of this study is limited to evaluating the employees working for the Pick My Work vertical of Reculta Solutions Private Limited. Efficiency of all the employees will not be evaluated: only the employees who work as a salesperson for the company will be taken into consideration. The study is done for a period of two months from May 2020 to July 2020 and restricted to Bhubaneswar and Cuttack region of the country. 2 sanePROBABLE OUTCOME OF THE STUDY The probable outcome of this study is that we will be able to find factors that have an effect on the efficiency of the employees. Since | am using Classification Tree which is a predictive tool, we will be able to find the characters that affect the efficiency of the employee the most and use the outcome for the benefit of the company. This study will also help us understand about how the employee feels about the gig ‘economy and the gig industry as a whole. We might also get an insight on whether the employees are working part-time because they lost their job due to the COVID-19 pandemic or if they actually want to benefit from this fast-moving and fast-growing industry.wy vVvvuvvvyvvyy BRIEF DESCRIPTION OF THE CONCEPTS/MODELS INTRODUCED IN THE STUDY The model used in this study was CART- Classification and Regression Tree model. Decision tree learning is one of the predictive modelling approaches used in statistics, data mining and machine leaming. It uses a decision tree to go from observations about an item to conclusions about the item's target value. A Classification And Regression Tree (CART), is a predictive model, which explains how an outcome variable's values can be predicted based on other values. A CART output is a decision tree where each fork is a split in a predictor variable and each end node contains a prediction for the outcome variable. CART model which helps to find a variable based on other labeled variables. To be more clear the tree models predict the outcome by asking a set of if-else questions. There are two major advantages in using tree models, 4. They are able to capture the non-linearity in the dataset. 2. No need for Standardization of data when using tree models. Because they don't calculate any distance or other measuring factors between data. Just if-else. Based on that question each instance of input will be directed or routed to a specific leaf- node which will tell the final prediction. There are three types of nodes, 4. Root Node: doesn't have any parent node, and gives two children nodes based on the question 2. Internal Node: it will have a parent node, and gives two children nodes. 3. Leaf Node: it will also have a parent node, but won't have any children nodes Another interesting factor about Node is Information gain (IR). This is a criterion used to measure the purity of a Node. Purity is measured based on how clever a node can split items. Let's say you are at a Node and you want to go either left or right. But you have items belongs to both classes at the same amount (50-50) at each node. Then the purity of both classes is low because you don't know which direction to choose. One has to be higher than the other to make a decision. this Is measured using IR. As the name itself says, the goal of CART model is to predict to which class an input instance belongs to based on its labelled values. To accomplish this it will make Decision Regions using Decision Boundaries. 4Classification Tree analysis was done on XLMiner, which is feature available on Microsoft Excel. Classification tree was used in this study because all the variables (dependent and independent) are categorical in nature. Categorical variables can be defined as the variables that divide the data into groups. Other than CART, descriptive analysis was also used to define the findings for certain problems identified and objectives of the study. Descriptive analysis can be defined as the tool that helps in understanding the distribution of the data, identify the outliers and eliminate them for 2 more accurate result. A descriptive statistic is a summary statistic that quantitatively describes or summarizes features from a collection of information, while Gescriptive statistics is the process of using and analysing those statistics.7 BRIEF ABOUT THE INDUSTRY AND/OR ORGANISATION WHERE THE STUDY WAS CARRIED OUT Reculta Solutions Private Limited is a company that comes under the tech industry as well as the gig industry. Tech industry or the technological sector includes all those activities and companies that manufacture electronics, software, computer or product and services that are relating to information technology. Technology is an addition of techniques, skills, methods, and processes used in the production of goods or services or in the accomplishment of objectives, such as scientific investigation. Gig industry is the industry where the companies look for employees who want to work on fone project and then move to another company for a different project. These companies usually take up projects that require work to be done for a certain time period. These projects usually vary from one another and they require personnel that suit the requirements of that project. The changing nature of projects is the reason that the majority of the human resources in these companies are not permanent. The core team works on daily basis but majority of the work force is only on a project-base. The pay out to the gig workers is also in a similar fashion, they come under a contract with the company and are supposed to wrok for the duration of the contract and will be paid accordingly. Freelancers are a type of gig worker, they work on a project and then shift to a different project. Reculta Solutions Private Limited was founded by 3 entrepreneurs who are the alumni of IIM ‘Ahmedabad and FMS Delhi. They started their functions in the year 2017 and are fairly new to the market. a start-up that helps connect recruiters and campuses for a hassle-free ‘campus recruitment process. The company designs and develops analytics platform that brings institutions and recruiters together to help them conduct hassle-free campus recruitment. Reculta Solutions serves customers in India. Reculta Solutions Private Limited has vertical called Pick My Work, which is based on the gig industry model. Pick My Work is operational in 16 cities around the country and provides part-time employment to more than 800 employees in these cities. Companies like Google and Khatabook outsource their work like merchant on-boarding and KYC verification to Pick ‘My Work. The company hires part-time workers who are willing to work and earn money; the workers are allowed to work on their own time and are not pressurised for anything. This concept helps them to work for themselves and let them be their own boss. This way the worker stays happy, salisfied and motivated. There are chances the Pick My Work has more than one project outsourced to them at a single point of time. The workers are alowed to work for all the available projects. Each city has a city operation manager; if the city is big there will be a city operation manager and an HR manger, sometimes one city manager is given the responsibility of multiple cities depending on the size of the city and load of the 16work in that city. The city operation manager is responsible for all the activities related to all the projects that are active in the city. The responsibilities include the following activities: 0. Making advertisements to be posted on various job portals and social media platforms, Post the advertisements and keep a track of the response Contact the people who show interest Schedule interviews Conduct interviews Help in training the new employees ‘Smooth running of the operations Handling queries Reporting daily progress Updating all the data daily 7& © % & ue & ee VVwyvwIyuUYy ab METHODOLOGY RESEARCH METHODOLOGY Data Source: Primary Data Research Approach: Survey Research Instrument: Questionnaire Method of contact: Employees ‘Sample size: 80 respondents Analytical tool used: Classification Tree using XLMiner VARIABLES: Dependent Variable- Target achieved Independent Variables- Average number of days they work in a week Average number of tasks completed per week For how long have they been working with Pick My Work If the training was helpful If they work somewhere else simultaneously f the communication was helpful 18SAMPLING PROCEDURE AND COLLECTION OF DATA from 75 respondents. The primary data is collected from questionn: The collected sample was analyzed and 70 samples were taken into consideration for the research purpose. A self- structure of questionnaire was used for collecting information from the existing IMF license holders, insurance agents, mutual fund agents, wealth managers. The sampling technique used was convenient sampling method 19TABULATION AND FINDINGS ae the workers were between the age vorkers belong to the age of 18 From the chart sbow Vee © we Mee ee & YVuUwsy viv From the pie chart above, it can be understood that all the respondents were male. The work required them to be on field and that could be one of the reasons why females did not take up this tiring job. 20 > > | ? ? >A ws. Dia you receive any training before starting the work From the above graph, we can interpret that 98.8% of the respondents agreed that they received the training the rest did not because due to the lockdown situation the training was given via a video and maybe they do not consider that as part of the training. How did you receive the training? eo responsee © video waining @ Handbook oF manual Live training by a professional @ No vaining ‘As shown in the graph above majority of the respondents received their training through videos shared with them. One respondent was able to find and collaborate with another respondent and learn from him and one respondent did not feel that the video training was suffice and hence marked that he received no training, an ~vwpvvuvvvvvuv vu vuveI Do you think the training was helpful? 0 responses @ ves @ v0 @ Maybe The above graph shows how the respondents felt about the training. 55% of the respondents were satisfied with the training process, 13.7% of the respondents did not find the training helpful at all and there were quite a few respondents who found it helpful for some parts of the work while not for other parts. What according to you is the best way to receive training? so respentes Video taining a © Handbook or manual 9 © Uve tamning bya professional twas important to know what the respondents want for training for smooth operations and the chart above explains exactly that. 70% of the respondents would feel better with a live training or demonstration by professional. This was necessary in order to clear their doubts about the job then and there. Next favoured mode was video training which they already received. Some respondents also preferred to have a handbook or manual for their training purposes. 22 ~ Vy Ve VUVUU YY YY wwe eeeNEN ee RTE Tl, spe. weve vuvv vy evn Oe Do you preter working part time? @ ves ON Sometimes Most respondents shifted to working part-time because of the COVID-19 pandemic. Since the revenue-model works on people continuing to work part-time, it was important to know their preferences. Majority of respondents did prefer working part-time, but there was an almost equal number of respondents who did not know whether they preferred it or not. ‘What are the benefits of working part time? ean wort ot my own ume} 627.5%) No taget pressure 4161.2%) con wk on mt ot een The top reasons given by the respondents for them choosing to work part-time other than the COVID-19 situation where the possibility of them being able to work on their own time and the possibility of being able to work for multiple companies or on multiple projects offered by the same company, 23Do you work for any other project apart from PMW? BO responses Ov @N 73.8% of the respondents were working on projects offered by companies other than Pick My Work. Almost all of them were working on more than one project offered by Pick My Work. ‘Was anyone from the company available in your city to help you? 80 responses @ ves er Due to the lockdown restrictions it was very difficult for someone from the company to be present in the city. Some members knew the warehouse manager and took help from him and considered him to be the representative of the company. Majority of the respondents did not agree that anyone from the company was available in the city. 24Ino. was the communication on the phone helpful for you? @ No © Sometimes Most of the communication happened over the call since no personnel from marketing and operations team of the company was available in the city. It was important to know whether the communication was found helpful by the respondents. 62.5% of the respondents felt the ‘communication was helpful. Almost one-third of the respondents were unsure whether the communication was helpful or not. Do you think itis important for someone from the company to be physically present in your city? £80 responses Yes @ No © Maybe The above chart shows that almost 70% of the respondents think it is important for someone from the company to be present in the city for the management of the team. Almost 9% of the respondents were okay with managing their work on their own and did not think it was important for anyone from the company to be present in the city. 25For how long have you been working with the company? foresponses © Less than t month © 13 mons © 3.5 monte © Move man 6 monins From the chart above we can interpret that most of the respondents have spent one to six months with the company. 16.3% of the respondents have started working very recently and have not completed even a month with the company. 12.5% of the respondents have worked for more than six months with the company. ‘Onan average how many days do you work in a week? ‘SO responses d Since the respondents worked on part-time basis they had the advantage of working on their own terms. Majority of the respondents worked between three to six days. None of the respondents worked for only one day of the week. Some respondents did work for all seven. days of the week. 26What were the average number of tasks completed by you per week? © Less man 10 © 10.20 @ 21.40 © 45 and above Tasks here mean the average number of onboardings done by the respondents in a week. Majority of the respondents could not do more than ten tasks per week. This was majorily because of the various lockdown restrictions in the areas where they were working. There were only @ few respondents who were able to reach the highest marks of completing the task. ‘Were you able to achieve targets set by your company or reach the incentive marks set by your company? 20 responses @ ves @ 0 The respondents were given certain targets that they would give them the opportunity to earn extra incentives if they reached the targets. The targets were for weeks as well as months. The respondents had the opportunity to reach these targets every month. Almost 60% of the respondents were able to reach the target either weekly or monthly. 7~ www we we we oe How long did it take for you to reach the target or the incentive mark? 20 responses EN © week © 13 wots © Move than 3 wooks © Dis rot each te target The target set by the company is at least 10 tasks per week, since so many of the respondents had less than 10 tasks per week; they were unable to reach their target every week. 10% of the respondents took more than 3 weeks to reach their target 28| FEATURE IMPORTANCE Or eR Oe rk ue Rad 1104166667 Do you think the training was helpful? 0.395633333 Do you prefer working part time: 0.166666667 Do you work for any other project apart from PMW? 0.270833333 Dt ee ue ue Le 0.166666667 For how long fave you been working with the company? 0.729166667 Fe ee eee oe Tamim 0.729166667 The above table shows the various independent variables taken into consideration for this ‘study and the how important these factors were to determine whether the respondent will be able to reach the target or not, which is the dependent variable. Number of days an employee works in a week has the highest importance in predicting whether the employee will reach the target or not. It is followed by the average number of tasks completed by the employee per week and the time spent by the employee with the ‘company. These were the three major variables with the highest importance among all the independent variables taken into consideration. 29FULL GROWN TREE see ‘The tree shown above is the fully grown tree. It has all the possibilities and the maximum number of nodes. There are different paths carved which will help predict whether the ‘employee will be able to reach the target or not. The red squares are the terminal nodes which have the decision about the dependent variables in them. The blue circles are the decision nodes where in a decision has to be made according to the independent variables. ‘These decisions lead you to the prediction about the dependent variable. Fully grown tree is always devised from the training data.MINIMUM ERROR TREE ve 6 The minimum error tree is the tree which has the least number of errors in it. This tree is devised from the validation data only. Here we can see that the independent variable with the highest importance is the best way to predict whether the employee will reach the target ‘or not. If the employee will work more than 4.5 days in a week there is a chance for the ‘employee to reach the target set by the company. by a ignma % 29 vv F 8 Oe FY OY BEST PRUNED TREE nn ‘The best pruned tree is the tree that is within one standard error of the minimum error tree and has the minimum nodes. In this case the minimum error tree and the best pruned tree are the same. The best pruned tree is also devised from the validation data set. 32Confusion Matrix ONT CMI Metrics Re asi) 22 reat eee 63.75 ca 0.615384615 A GCre a 0.736842105 fee 0.736842105 ia) 0.736842105, tere Yes Pte aor) 0s 33CONFUSION MATRIX Vive Positive The cases where the prediotion and actual faaull both are yew! Total umber of TP ate 14 True Negative: The eases whete the prediotion and aotial result bath are no’ Total umber of VN ate &. False Positive’ The eases where the prediction was ‘yes’, bul actital result was "no! Total number of FP are 8, False Negative. The cases where pradiotion was ‘no', but aolal resull was ‘yes! Total number of FN are 6 Accuracy How offen fa the classifier correct, TPCT otal Sensitivity How offen the fest prediobs ‘yes! when IL aotually yeu’, TYPE N: Specificity How often the test prediots no’, when itis actually ‘no’ TNCTN TEP Precision. How often Is it correct when the feat predicts ‘yes’, TP/EP AEP. “ \RECOMMENDATION Pick My Work should try to give incentives on the basis of the number of days the gigger worked, as working for more number of days leads to higher possibility of reaching the target. Part-time employees tend to switch between projects more frequently than usual, so Pick My Work should try to retain the employee for as long as possible. Incentives should be given to employees after completing certain number of tasks. Employees should be trained under a professional, apart from getting the virtual training.LIMITATION 1) Sample size was very small. 2) Respondents were limited to Bhubaneswar and Cuttack region. 3) Due to the lockdown restrictions full potential of the employees was not recorded. 4) Some answers might be biased as the respondents worked with me. '5) Targets were too high to reach, specially due to lockdown restrictions. 36 yySCOPE FOR IMPROVEMENT There is scope for improving the efficiency of the employees. Less important factors like training methods and communication should be improved for increased productivity. Retention of employees is the most important factor for increased efficiency. 37 yyvwverwr ye weviw wv eww ANNEXTURE QUESTIONNAIRE Qt Name: 8) Male d) Female ©) Prefer not to say Q4.Do you work parttime? a) Yes b) No OS. Dic you receive any training before starting the work? a) Yes b) No Q8. How did you receive the training? a) Video training b)_ Handbook or manual ©) Live training by a professional @) No trainingQ7. Do you think the training was helpful? a) Yes | b) No ¢) Maybe Q8. What according to you is the best way to receive the training? a) Video training b) Handbook or manual ©) Live training by professional 4d) Any other form Q9. Do you prefer working part time? a) Yes ¥ b) No ©) Sometimes Q10. What are the benefits of working part-time? a) [can work at my own time b) No target pressure c) I-can work on multiple projects at the same time d) Other reasons Di Q11. Do you work for any other project apart from PMW? , a) Yes b) No Q12. Was anyone from the company available in the city to help you? a) Yes b) No 39Q13. Ino, was the communication with manager over the phone helpful? a) You b) No ¢) Sometimes 4d) Someone was present in the elty Q14, Do you think itis important for someone from the company to be physically present in your city? a) Yes b) No c) Maybe Q15, For how long have you been working with the company? a) Loss than a month b) One to three months ¢) Three to six months 4) More than six months Q16, On an average how many days do you work in a week? a) b) °) a) e) f) 9) Noasena Q17, What are the average numbers of tasks completed by you per week? fa) Less than 10 b) 101020 ©) 21040 d) 41 and above 40 —Q18. Were you able reach the targets or earn the incentive decided by PMW? a) Yes b) No Q19. How long did it take for you to reach the incentive mark or the target? a) 1 week b) 110 3 weeks c) More than 3 weeks d) Did not reach the targetREFERENCES RESEARCH PAPERS 1. Working from Home—Who Is Happy? A Survey of Lithuania's Employees during the COVID-19 Quarantine Period By Agota Giedré Raigiené , Violeta Rapuano , Kristina Varkuleviciaté and Katarina Stachova ‘ 2. Does Working from Home Work? Evidence from a Chinese Experiment By Nicholas Bloom, James Liang, John Roberts, Zhichun Jenny Ying 3. Motivation and Satisfaction of Employees in Workplace By Maja RozZman, Sonja Treven, Vesna Canter WEBSITES https://www.reculta.com/ www.marketing91.com BOOKS Marketing Management by Philip Kotler Research Methodology by Deepak Chawla