4 Opening and closing A Match the email beginnings (1-8) with the endings (ah). Beginnings ... .- Endings 1 Lam writing with regard to your recent ‘email. We regret to inform you that there you require. .¢. are no double rooms available for the nights a) Anyway, thanks again for inviting me, and T'm really looking forward to it. Do you want me torbring anything? you know? I'm really looking forward to reading it.. 2. Thanks so much for the wonderful present. Tr’s exactly the book that | wanted — how did ») You know you can count on me if you need any support. I'l call you at the weekend to see how things are. 3 Patricia, I've just read your email. I'm so sorry to hear about what happened. . ¢) Should you need any further information about room availability, we will be happy to assist you. + Sorry, I can’t make it to your birthday party at Fishers restaurant, as I'm away on that day. 4) I look forward to receiving this information as soon as posible. details about the anti-virus software that's listed on the site. 5 Tam mailing this via the ‘Contact Us’ link con your website. I'd like to know a few more ) It really is great news, and I'm sure that its only the beginning of our work in the French market. 6 Lam writing with reference to our order | number GH67. The goods arrived this | moming, but you only sent 200 pieces instead of the 300 that we ordered. f) Please deal with this matter urgently. 1 expect a reply from you by tomorrow morning at the latest. 7 Yes! Great! I'd love to come to the party. g) Thanks again for the gift, and give my regards to your family. contract. Ie’ fantastic news — you worked really hard on this and you deserve the success. 8 I've just heard from Antonio about the Paris hh) Anyway, sorry again that I can’t come, but hhave a great time. I hope we can meet up soon. What about going to see that new Speilberg film?Match the beginning and ending pairs in section A with the descriptions (1-8) below. An email asking for information. Neutral style. 5d An email giving information. Formal style. An email accepting an invitation. Informal style. An email refusing an invitation. Informal style. An email of congratulations. Neutral style. An email of complaint. Formal style An email of thanks. Neutral style An email of sympathy. Informal style. Byrd AHeenHE Read the following sentences. Decide whether they are beginnings or endings. Then decide whether they are neutral or informal. 1 The computer network will be shut down for maintenance GegEnd Gearing at Spm on Thursday. 2 Oh, yes — I'll be back late tonight. Can you do the shopping Beg/End — Neut/Inf and buy something nice for dinner? Thx 3. [look forward to receiving your advice on this matter. Beg/End = Neut/Inf 4 What a surprise — how nice to hear from you! Beg/End — Neut/Inf 5 Bye for now. See you soon. Beg/End —Neut/Inf 6 hope that everything is okay, but do not hesitate to contact BeglEnd — Neut/inf me if you need any clarification. 7 Please find attached my report, as promised in Friday's meeting. Beg/End —Neut/Inf 8 I’m so happy for you! Write again soon and tell me how it's going. Beg/End = Neur/Inf 9 We are writing to advise you about some changes in our price list. Beg/End = Neut/Inf 10. If you'd like any more details, just let me know. I'm away BegEnd — Neut/Inf all next week but Andrea is dealing with this in my absence. 11 Just a quick note to say I really enjoyed last night. Beg/End — Neut/Inf 12 Simon and I have been talking about your holiday plans for next Beg/End — Neut/Inf August. It looks like we won't be able to join you. I'm really sorry. Look back at the examples in section C. Find: a) two written to someone unknown of little known. 8. / b) four written to colleagues, perhaps sent to several people. .... J... |... ¢) five written toa friend. fo foo teow 4) one written to a very close family member.Basics 4 Opening and closing A lc 2g 3b 4h 5d 6f 7a Be B ISd 21c 37a 44h 58 66f 72g B5b c 1 BegNeut 7 BegNeut 2 Endlint 8 End/Inf 3 End/Neut 9 BegNeut 4 Beg/lnf 10 EndjNeut 5 Endjinf 11 Begin 6 End/Neut 12 Begltnf D a)3,9 b)1,6,7,10 €)4,5,8,11,12 &2 5 Giving news A formal 2 informal 3 informal 4 formal B 1. Tim writing to cong our appointment on Tuesday 6 June. 2 Unforunately | will not he able co make the meeting on Tuesday 6 June. 3. You wil he please to hear that your application has been accepted. 4 We regret to inform you that your application has not been succes. 5 Bad news I'm afraid about our rip next weekend. / Bad news about our trip next weekend, I'm afraid. 6 You'll never guess what's happened! 7 Here's an update on the project. c 95,6 b)1,2 3,4 d7 D 1 Further 5 reference 2 confirmy/say 6 let 3 makefactend 7 Unfortunately 4 forward 8 attached E 1b 2a 3d 4e Se 6F F 1D 2B 3C 4C 5B 6A 7D 8A 9D 10A uC RC BD 4B 6 Information, action, help A 1 seen/read 2 Please 3 Can/Coald 4 trouble{co-operation/help 5 hearing 6 Regards/Yours 7 aboutfregarding 8 attached 9 requirefncedvant 10 hesitate B 1b 2e 3a 4f 5d 6e 7h 8) 9i 10g c 1 Ta like to know a litle more about 2 Td appreciate your help on this 3 Please get back to me if you need any more information, 4 Te ike you to prepare a report 5 I need you to be there at the meeting 6 Tillsend it to you 7 Can 1 ask you to look after them 8 Of coune, I'd be pleased to help 9 Shall I show them round 10 Let me know if there's anything else D 1 Tike to know a litle more about 2 Please get back to me if you need any more information. 3 Td appreciate your help on this. 4 Tneed you to. 5 Pa like you to 6 Shall L..? 7 Pd really appreciate it 8 Can Lask you to 2 9 Let me know if... 10 Of course. 7 Internal messages A Version 1 is not appropriate for an internal company ‘communication. Ie is too long, and itis not clear what action the reader should take. Version 2 is better because it is easy to understand and has a clear structure. B Situation: Mr Bianchi of Ferrara Textiles will be looking around the company tomorrow, from about 12.00. ‘Objective: It is important to make a good impression. Strategy: Please: 1 Inform al staff in your department. 2 Remind them to greet Mr Bianchi by name and take time to answer his questions 3 Arrange hunch breaks 0 that there is always someone available in your section. Closing comment: Thank you for your cooperation, c Model answer: Subject: training course [have found some information about a computer training course I think it would be useful for someone from our department to attend. The details areas follows: (Course: Spreadsheets for Financial Planning. Dates: 4 June ~ 8 June (Could you ..)