CHAPTER 12

QUALITY
MANAGEMENT
SYSTEM
PRESENTED BY:
HANNAH LYN MENDRIQUE
BSBA MM3A
QUALITY MANAGEMENT
SYSTEM

as an assembly of components, such as the

management, responsibilities, processes
and resources for implementing total
quality management. These components
interact and are affected by being in the
system, so the isolation and study of each
one in detail will not necessarily lead to an
understanding of the system as a whole.
Often the interactions between the
components – such as materials and
processes, people and responsibilities – are
just as important as the components
themselves, and problems can arise from
these interactions as much as from the
components. Clearly, if one of the
components is removed from the system,
the whole thing will change.

01
 COSTUMER ORGANIZATION
REQUIREMENT REQUIREMENT
both internally and
For confidence in externally including
the ability of the regulatory, and at an
optimum cost, with
organization to
efficient utilization of
deliver the desired the resources available –
product or service material, human,
consistently. technological, and
information.
 The ISO 9001 standard is generalized and abstract and its parts
must be carefully interpreted to make sense within a particular
organization.The ISO 9001 guidelines can be applied to each of
these because they are business management guidelines.
Diverse organizations – police departments, professional sports
teams and city councils – have all successfully implemented ISO
9001 systems. Over time, various industry sectors have sought to
standardize interpretations of the guidelines within their own
marketplace. This is partly to ensure that their versions of ISO
9000 have their specific requirements, but also to try and ensure
that more appropriately trained and experienced auditors are
sent to assess them:

TickIT- the processes of AS9100 is the Aerospace PS 9000 * QS 9000 is an TL 9000 is the Telecom
the information Basic Quality System interpretation agreed Quality Management
technology industry, Standard, an upon by major and Measurement
especially software interpretation developed automotive System Standard, to
development. by major aerospace manufacturers (GM, meet the supply chain
manufacturers, Ford, Chrysler). quality requirements of
including AlliedSignal, the worldwide
Allison Engine, Boeing. telecommunications

industry.

 provides quality
is the medical management system Guidelines for
industry’s requirements for the quality
equivalent of design, development, management
production, installation systems auditing
ISO 9001.
and service of products and environmental
for the petroleum, management
petrochemical and systems auditing.
natural gas industries.

ISO 13485 ISO/IEC ISO/TS ISO 14001 ISO 19011 ISO/TS

90003 29001 16949
Quality
provides Environmental
management
guidelines for management
system
the application standards
requirements
of ISO 9001 to
for automotive
computer
related
software.
products
suppliers
 QUALITY MANAGEMENT
SYSTEM REQUIREMENTS
1. Leadership and management responsibility
Customer needs/requirements.
Quality policy
Quality objectives and planning
Management review
Quality manual
Control of documents
Control of quality records
2. Resource management
Human resource and capability
01
Product or service realization

Customer-related processes
Design and development
Procurement/purchasing
Production and service
delivery processes
Post delivery services
Monitoring and measuring
devices

Measurement, analysis and

improvement

Measurement and
monitoring
Control of non-conforming
products
Analysis of data
Improvement
Compliance certification