Adp Intouch User S Guide

ADP InTouch
User’s Guide
How to use and administer the

ADP InTouch data collection device.
Document Revision: C
The information in this document is subject to change without notice and should not be construed as a commitment
by ADP, Inc. ADP is not responsible for any technical inaccuracies or typographical errors which may be contained
in this publication. Changes are periodically made to the information herein, and such changes will be incorporated
in new editions of this publication. ADP may make improvements and/or changes in the product and/or the programs
described in this publication at any time without notice. This document or any part thereof may not be reproduced in
any form without the written permission of Kronos Incorporated. All rights reserved. © 2012 Kronos Incorporated.
ADP provides this publication "as is" without warranty of any kind, either express or implied, including, but not limited
to, the implied warranties of merchantability or fitness for a particular purpose. The ADP Logo, Enterprise eTIME and
QuickPunch are registered trademarks of ADP, Inc.
CardSaver, Kronos, Kronos InTouch, Kronos Touch ID, the Kronos logo, TeleTime, Timekeeper, Timekeeper Central,
Workforce Accruals, Workforce Central, Workforce Genie, and Workforce TeleTime are registered trademarks of
Kronos Incorporated or a related company. "Experts at Improving the Performance of People and Business,"
HyperFind, Kronos 4500 Touch ID, Kronos 4500, Schedule Assistant, Smart View, Workforce Activities, Workforce
Attendance, Workforce Central Portal, Workforce Connect, Workforce Employee, Workforce Leave, Workforce
Manager, Workforce Record Manager, Workforce Scheduler, Workforce Timekeeper, and Workforce Worksheet are
trademarks of Kronos Incorporated or a related company.
The source code for Equinox is available for free download at www.eclipse.org.
When using and applying the information generated by Kronos products, customers should ensure that they comply
with the applicable requirements of federal and state law, such as the Fair Labor Standards Act. Nothing in this
Guide shall be construed as an assurance or guaranty that Kronos products comply with any such laws.
FCC Compliance - After testing, this equipment complies with the limits for a Class A digital device pursuant to Part
15 of FCC Rules. These limits provide reasonable protection against harmful interference when this equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If
it is not installed and used in accordance with the instruction manual, it can cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which
case, the user, and not Kronos Incorporated, is required to correct the interference. In order to maintain compliance
with FCC regulations, shielded cables must be used with this equipment. Operation with non-approved equipment or
unshielded cables is likely to result in interference to radio and television reception. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures: reorient or
relocate the receiving antenna; increase the separation between the equipment and the receiver; connect the
equipment into an outlet on a circuit different from that to which the receiver is connected; or consult the dealer or an
experienced radio/TV technician for help. You may also find helpful the following booklet, prepared by the FCC:
"How to Identify and Resolve Radio-TV Interference Problems." This booklet is available from the U.S. Government
Printing Office, Washington D.C. 20402.
FCC Notice (for U.S. Customers) - This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
Caution: Changes and Modifications not expressly approved by the manufacturer or registrant of this equipment
can void your authority to operate this equipment under Federal Communications Commissions rules.
Canadian DOC Compliance - This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device. Cet appareil numerique
respecte les limites de rayonnement de bruits radio electriques applicables aux appareils numeriques de classe A,
prevues au Reglement sur le materiel brouilleur du ministere des Communications du Canada. Ce dispositif est
conforme aux normes RSS sans licence d’Industrie Canada. Son utilisation est soumise aux deux conditions
suivantes : (1) ce dispositif ne peut pas provoquer d'interférence et (2) ce dispositif doit accepter toute interférence,
y compris les interférences pouvant provoquer un mauvais fonctionnement du dispositif.
EN 55022 (CISPR 22) - This product is a Class A product. In a domestic environment, it may cause radio
interference in which case the user may be required to take adequate measures.
RoHS Directive - ADP InTouch data collection devices and all hardware options currently qualified to work with
these devices are designed in accordance with the European Union Restriction of the Use of Certain Hazardous
Substances in Electrical and Electronic Equipment ("RoHS") Directive (2002/95/EC), taking effect July 1, 2006. The
RoHS directive prohibits the sale of electronic equipment containing certain hazardous substances such as lead,
cadmium, mercury, hexavalent chromium, polybrominated biphenyls ("PBB") and polybrominated diphenylethers
("PBDE") in the European Union. A program is in place to address the requirements of the RoHS Directive in respect
to the various categories of electronic products.
Published by ADP, Inc.

Automatic Data Processing, Inc.
One ADP Boulevard
Roseland, New Jersey 07068
For more information, see the following ADP, Inc. Web page: http://www.adp.com
Document Revision History
Document Revision Product Version Release Date
C ADP InTouch v1.0 May 2012
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Contents
Contents
Chapter 1: Overview
Introduction ................................................................................................. 12
How ADP InTouch works ........................................................................... 13
How the device operates with the host application ............................... 13
Cross-punching ..................................................................................... 13
Modes of operation ............................................................................... 14
ADP InTouch features ................................................................................. 15
Labor tracking transactions ................................................................... 15
Job tracking transactions ....................................................................... 16
Schedule enforcement ........................................................................... 19
Default transactions .............................................................................. 20
Transaction persistence ......................................................................... 20
Soft key schedules ................................................................................. 21
Language support .................................................................................. 22
Using badges ............................................................................................... 24
Integrated readers .................................................................................. 24
Remote readers ...................................................................................... 24
Navigation ................................................................................................... 25
Home page ............................................................................................ 25
Sample transaction page ....................................................................... 27
Numeric keypad .................................................................................... 28
Alphanumeric keypad ........................................................................... 29
Calendar ................................................................................................ 30
Device status icons ...................................................................................... 31
Battery backup ...................................................................................... 31
Global Home Override .......................................................................... 31
Global Non-Home Override ................................................................. 32
Low disk space ...................................................................................... 32
Network communications error ............................................................ 33
User’s Guide 5
Contents
System maintenance required ................................................................33

Uncollected offline QuickGlance transactions ......................................33
Customizing the user interface .....................................................................34
Adding a logo ........................................................................................34
Adding a screen saver ............................................................................34
Adding a message ..................................................................................34
Chapter 2: Employee Mode Transactions

Introduction ..................................................................................................36
Biometric scanning ................................................................................37
Standard transactions ...................................................................................39
Punch .....................................................................................................39
Gate Entry ..............................................................................................40
Work through Meal ...............................................................................40
Delayed Labor Transfer .........................................................................41
Enter Tips ..............................................................................................42
Labor Transfer .......................................................................................43
Job Transfer ...........................................................................................44
Delayed Job Transfer .............................................................................45
Edit Hours ..............................................................................................46
Edit Money ............................................................................................47
Review Punches .....................................................................................48
Start Work Rule Transfer ......................................................................49
End Work Rule Transfer .......................................................................50
View Current Schedule ..........................................................................51
View Future Schedule ...........................................................................51
View Punch Status .................................................................................52
View Totals ...........................................................................................52
Call for Assistance .................................................................................53
QuickGlance transactions ............................................................................54
Approve Timecard (QuickGlance) ........................................................55
Justify Exception (QuickGlance) ..........................................................56
New Request (QuickGlance) .................................................................57
Request for Time Off (QuickGlance) ....................................................58
Pay Code Edit Online (QuickGlance) ...................................................59
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Contents
View Accruals Online (QuickGlance) .................................................. 60

View Schedules Online (QuickGlance) ................................................ 60
View Timecard Online (QuickGlance) ................................................. 62
View Totals Online (QuickGlance) ...................................................... 63
View Messages (QuickGlance) ............................................................. 64
Enterprise Activities transactions ................................................................ 65
Chapter 3: Manager Mode Transactions

Introduction ................................................................................................. 68
Accessing manager mode ............................................................................ 69
Using a Supervisor badge ..................................................................... 69
Using an Employee badge .................................................................... 70
Biometrics .................................................................................................... 71
Templates .............................................................................................. 71
Terminology .......................................................................................... 72
Lock, drop, and hold method ................................................................ 73
Biometric verification ........................................................................... 76
Biometric identification ........................................................................ 86
Troubleshooting .................................................................................... 96
Unenroll Employee ............................................................................... 98
Standard transactions ................................................................................... 99
Add Punch ............................................................................................. 99
View Gate Times ................................................................................ 100
Gate Override - Duration .................................................................... 101
Gate Override - Employee .................................................................. 101
Cancel Gate Override .......................................................................... 102
Change Password ................................................................................ 102
Delete Punch ....................................................................................... 103
View On or Off Premises Employees ................................................. 103
Global Home Override ........................................................................ 104
Global Non-Home Override ............................................................... 105
Pay Code Move Amount ..................................................................... 106
View Bell Times ................................................................................. 107
Ring Bell ............................................................................................. 108
Silence Bell ......................................................................................... 108
User’s Guide 7
Contents
Single Home Employee Restriction Override .....................................109

Single Non-Home Employee Restriction Override .............................110
View Employee Information ...............................................................110
Biometric Templates Report ................................................................111
QuickGlance transactions ..........................................................................112
Pay Code Move Online (QuickGlance) ...............................................112
Schedule Override (QuickGlance) ......................................................113
Chapter 4: Maintenance Mode Functions

Introduction ................................................................................................118
Initial setup and configuration ...................................................................119
Required settings .................................................................................119
Optional settings ..................................................................................121
Completing the setup ...........................................................................122
Maintenance mode functions .....................................................................123
Accessing and exiting maintenance mode ...........................................123
Cleaning the touchscreen .....................................................................124
Settings .......................................................................................................125
Date and Time .....................................................................................125
Communication Settings .....................................................................126
Audio ...................................................................................................132
Display .................................................................................................132
Remote Access ....................................................................................132
Bar Code Symbology ..........................................................................133
Remote Readers ...................................................................................134
VoIP Settings .......................................................................................134
Advanced ...................................................................................................136
Failure Override ...................................................................................136
Employee Enroll Count .......................................................................137
Non-Enrolled Employees ....................................................................137
Restart Terminal ..................................................................................137
Change Maintenance Mode Password .................................................138
Remote Debug Mode ...........................................................................139
Factory Defaults ..................................................................................139
Delete All Punches ..............................................................................140
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Contents
Restore HTTP (non-SSL) ................................................................... 140

Biometric Verification ........................................................................ 141
Biometric Enrollment Tutorial Video ................................................. 142
Calibrate Touchscreen ........................................................................ 142
Reports ....................................................................................................... 144
Software report .................................................................................... 144
File Systems report ............................................................................. 144
Database report ................................................................................... 145
Hardware report .................................................................................. 145
Communication Settings report .......................................................... 146
Network report .................................................................................... 146
Device Status report ............................................................................ 146
Memory report .................................................................................... 147
Ethernet report .................................................................................... 147
Readers report ..................................................................................... 148
Biometric report .................................................................................. 148
Tests ........................................................................................................... 150
Sequential test ..................................................................................... 150
Communications test ........................................................................... 150
Integrated Badge test ........................................................................... 151
Display test .......................................................................................... 152
Tone test .............................................................................................. 152
LED test .............................................................................................. 153
GPIO Output Bits test ......................................................................... 154
Monitor GPIO Inputs test .................................................................... 154
Microphone test .................................................................................. 154
Remote Badge test .............................................................................. 154
Chapter 5: Error Messages and Troubleshooting

Error messages ........................................................................................... 156
Troubleshooting ......................................................................................... 164
Using the device .................................................................................. 164
Using a remote PC .............................................................................. 167
Using the device management application ......................................... 167
Restarting devices ............................................................................... 168
User’s Guide 9
Contents
10
Chapter 1
Overview
This chapter contains the following sections:

• “Introduction” on page 12.
• “How ADP InTouch works” on page 13.
• “ADP InTouch features” on page 15.
• “Using badges” on page 24.
• “Navigation” on page 25.
• “Device status icons” on page 31.
• “Customizing the user interface” on page 34.
Note: If you are configuring the ADP InTouch for the first time, go to “Initial
setup and configuration” on page 119.
Chapter 1 Overview
Introduction
ADP InTouch is a data collection device that communicates with the ADP host
applications. The device collects information that employees enter using a badge
reader, biometric device, or keypad. The host application software collects data
from the devices to track and process labor-related data, generate management
reports, and transfer information to the payroll service.
ADP InTouch does the following:
• Enforces schedules, by controlling when specific employees can swipe in and
swipe out for shifts, meals, and breaks.
• Displays accrued vacation, sick time, and messages to individual employees
(depending on the host application).
• Provides touchscreen soft keys that enable users to perform transactions such
as labor account transfers, pay code transactions, and QuickGlance
transactions. The latter allow users to access and interact with current
information that is not resident at the device.
Note: This documentation refers to transactions by their default names. Your

administrator can change these names to conform with your business practices.
12
How ADP InTouch works
How ADP InTouch works
How the device operates with the host application

Administrators: Use the host application to configure employees and
information such as schedules, punch restrictions, and labor accounts. The host
application downloads this information to the device, which uses it to accept or
restrict employee punches.
When employees swipe their badges at the device, the punch information is stored
in the database on the device. The host application collects the stored data and
totals the hours, computes overtime, calculates wages, tracks labor, and generates
reports. If the host application is Enterprise eTIME, use the device management
application to define which transactions users can perform, and to monitor the
data that the host application and device exchange.
The device supports SSL encryption so that sensitive information about
employees and their timecards is protected on the Internet.
Cross-punching
Cross-punching allows employees who are not assigned to a device (that is, non-
home employees) to punch at that device.
Administrators: Use the device management application to enable the cross-
punching feature for a device. Access the General Device Settings building block,
and select Allow Non-Home Employees, on the Punch Rules tab.
User’s Guide 13
Chapter 1 Overview
Modes of operation
ADP InTouch operates in three modes:
• Employee
• Manager
• Maintenance
Each mode has its own set of transactions, depending on the host application that
your organization is using. Users require a specific type of badge (Employee,
Manager, or Maintenance) to access each mode.
Throughout this document, the terms manager and supervisor are used
interchangeably.
Employee mode
The device most often operates in employee mode. It accepts punch data that
employees enter using a badge reader or touch screen.
For details about employee mode, see “Employee Mode Transactions” on page
35.
Manager mode
Manager mode allows authorized users to perform tasks such as editing employee
punches, adding missed employee punches, and viewing employee information.
For details about manager mode, see “Manager Mode Transactions” on page 67.
Maintenance mode
Maintenance mode allows authorized users to display technical information about

the device, execute diagnostic tests, and define configuration settings.
For details about maintenance mode, see “Maintenance Mode Functions” on page
117.
14
ADP InTouch features
Labor tracking transactions
Overview
ADP InTouch can perform labor tracking transactions using labor accounts or cost
centers, which are defined in the host application. Labor accounts comprise one or
more labor levels, which are arranged hierarchically, and constitute a cost center.
Examples include:
programmer/software/engineering
drill press operator/tooling/manufacturing
Administrators: Specify what department or labor level information to send to
each device. The two options are:
• Send all department or labor level entry information for all labor levels.
• Send one labor level set. A labor level set comprises specific groups of labor
level entries for each labor level. If you configure the device to validate
entries when employees perform labor account transfers, the device accepts
only those labor level entries included in the labor level set.
When employees swipe their badges, the system associates the punch and hours
worked with their home (assigned) labor account—unless they perform a transfer
to another labor account.
Labor account transfers
Administrators: You can configure labor account transfers to work in the

following ways:
• Set up the device to prompt for all labor levels or only specified labor levels.
• Assign a default entry or no entry to any of the labor level prompts that
appear.
• Define a transaction to include a default labor level value that employees
cannot change (there is no prompt for the labor level).
User’s Guide 15
Chapter 1 Overview
• Define a transaction that has no value for one or more labor levels. This
option creates abbreviated labor level transfers that do not require employees
to enter all labor levels. Prompts for these labor levels display no value. If an
employee does not enter a value for the labor level, the timekeeping
application searches for the last labor level entry that the employee transferred
to, during the current shift. If there is no entry, the application uses the
corresponding labor level entry in the employee’s home labor account.
Job tracking transactions
Overview
Job tracking allows an organization to track hours worked by location. It is

available to organizations that use Enterprise eTIME as the host application.
Unlike labor account tracking, which is payroll-oriented, job tracking is work-
oriented. A company can, however, implement both types of hours tracking in the
system.
A site can track employee hours by job. If the site maps jobs to its organizational
hierarchy, the jobs are known as organizational jobs. For example, in a hospital, a
registered nurse works a job titled RN1. If the site uses organizational jobs, it can
add location information to the job title, such as Health Care/Hospital A/OR/RN1.
Administrators: Use Enterprise eTIME to define jobs and assign each employee
to a primary job (the job that the employee regularly performs). You can configure
devices to allow employees to perform transfers to other jobs for which they are
qualified.
Job transfer sets
Administrators:
• Use Enterprise eTIME to create and assign job transfer sets, which define the
jobs that employees can transfer to.
• You can load each home employee’s assigned job transfer set and other
information to a device.
16
• You can use the device management application to load a specific job transfer
set to a device. A device job transfer set defines the jobs that employees can
transfer to. This feature allows non-home employees to perform job transfers.
It can also confine job transfers to jobs that are near the device.
How job transfers and validation work
Administrators: You can use the host application to configure devices to perform
job transfers in the following ways:
• Configure soft keys to perform automatic job transfers, which are transfers to
jobs that employees cannot change. Use this feature when employees who
punch in at a particular device always transfer to the same limited number of
jobs.
Note:
– If employees are assigned to a job transfer set, the job associated with
each soft key that performs a transfer must be part of that transfer set.
Otherwise, the system rejects the job transfer.
– If employees are not assigned to a job transfer set and the device does not
contain a job transfer set, the system rejects the job transfer.
• Configure a soft key to allow employees to initiate job transfers. In this
configuration, employees select a job from their employee job transfer set or
from a device job transfer set.
At a single device, you can configure a soft key for each kind of job transfer—
automatic and employee-initiated.
User’s Guide 17
Chapter 1 Overview
If employees are assigned to employee job transfer sets and the device is assigned
to a device job transfer set, the jobs to which an employee can transfer depend on
the configuration of the device:
Type of job validation
By employee’s
Type of assigned job transfer By device job By employee and device job
employee set only transfer set only transfer sets
Home Can transfer only to jobs in Can transfer only to Can transfer only to jobs that are
their assigned job transfer jobs in the device job in both their assigned employee
set. transfer set sent to the job transfer set and the device job
device. transfer set sent to the device.
Non-home Cannot perform a job Can transfer only to Cannot perform a job transfer
transfer because the jobs in the device job because the employee’s assigned
employee’s assigned job transfer set sent to the job transfer set is not sent to the
transfer set is not sent to the device. device.
device.
Note:
• The system shortens the organizational job names in a transfer set, whenever
possible.
For example, a job transfer set contains the following jobs:
Health Care/Hospital A/OR/RN1
Health Care/Hospital A/ICU/Ward/RN1
Health Care/Hospital A/Nursery/RN1
Because all of the job names contain “Health Care/Hospital A/,” the system
shortens each name to include the last common part (“Hospital A”) and the
remaining unique parts. The abbreviated list is:
Hospital A/OR/RN1
Hospital A/ICU/Ward/RN1
Hospital A/Nursery/RN1
18
• Employees can manually enter the names of jobs. If the name is not valid,
however, the device does not accept the transaction.
• If a non-home employee performs a job transfer (that is, performs a cross-
punch), the device cannot validate job entries unless it is assigned to a device
job transfer set.
• Administrators: You can allow employees to perform both a job transfer and
a labor level transfer in the same transaction. For example:
– If jobs are not mapped to labor level entries, set up the job transfer
transaction to allow employees to transfer to a specific job and labor
account.
– To track how grant funds are being used, configure a labor level to
represent the grant. When employees swipe in, they perform a job transfer
and a labor level transfer to the labor level entry that represents the grant.
Schedule enforcement
Administrators: To configure devices to validate employee punches against their
schedules, use the device management application. The punch rules contain a
setting that enables schedule enforcement. You can tailor the complexity of
schedule enforcement to meet your business needs. Depending on your system
configuration, the devices can do the following:
• Limit how early and late employees can punch in or punch out.
• Enable managers to perform punches for employees, and to override punch
restrictions for employees.
• Prevent employees from punching in when they are not scheduled.
• Enforce meal and break schedules for employees, including minors, to satisfy
state and federal labor laws.
To configure a full array of punch restrictions for the device, see the appropriate
documentation for Enterprise eTIME and Enterprise Scheduler (if installed). The
system requires the latter application to enforce meal and break rules for
employees.
User’s Guide 19
Chapter 1 Overview
Default transactions
Administrators: You can use the device management application to set up default
transactions for ADP InTouch users. When an employee swipes a badge or enters
a badge ID, the data collection device automatically initiates the transaction that
you designate as the default. Default transactions include punches, labor account
transfers, job transfers, and so on. If you can assign a transaction to a soft key, you
can assign it to a badge swipe or badge ID entry as a default transaction.
You can assign default transactions to home and non-home employees, and to local
and remote readers. If you assign a default transaction to an internal reader, it also
applies to the external reader.
When the default transaction for a home employee’s badge swipe is a punch, you
can assign a different default transaction for a badge ID entry. For example, if a
group of home employees routinely change job assignments when they start a
shift, you can set the default transaction to a Job Transfer for a start-of-shift badge
read.
The types of default transactions are:
• Home employee default
• Home employee shift start
• Home employee IN during shift
• Home employee shift end
• Non-home employee default
Transaction persistence
If the host application is Enterprise eTIME, an administrator can configure it to
repeatedly apply an employee’s pay code edits and transfers to the employee’s
record, for each scheduled work day. The transaction persists until the employee
or manager (on the employee’s behalf) performs a punch, edit, or transfer—at the
device or using the host application. The repeating transaction generates amounts
(for pay code edits) or punches (for transfers), based on the employee’s daily
schedule.
20
A pay code edit is persistent when both of the following are true:
• The employee is assigned to a schedule.
• Enterprise eTIME is configured to repeat the pay code edit on days that the
employee works.
A labor account transfer or work rule transfer is persistent when both of the
following are true:
• The employee is assigned to a schedule.
• The employee’s assigned pay rule is configured to repeat labor account
transfers or work rule transfers on days that the employee works.
If Enterprise eTIME automatically generates punches based on an employee’s
schedule, and a persistent transaction is in effect for that employee, the persistent
transaction takes precedence.
Soft key schedules

Administrators: For each device, you can use the device management
application to create soft key schedules, during which certain device transactions
are not available to employees. For example, during periods when many
employees punch in or punch out, you can de-activate the View Totals or View
Current Schedule soft keys. Each soft key schedule can contain up to eight time
intervals for each day of the week.
User’s Guide 21
Chapter 1 Overview
Language support
ADP InTouch devices include pre-installed, translated versions of the user
interface and error messages. The devices currently support the following
languages:
• English (U.S)
• French (France)
• French (Canada)
• Portuguese (Brazil)
• Spanish (Mexico)
• Dutch
• German
• Chinese (Simplified)
• Chinese (Traditional)
Administrators: You can translate the user interface into other languages, or
customize the text in any of the supported languages. For details, see the guide to
using the ADP InTouch Translation and Customization Toolkit.
Depending on which version of the device management application you are using,
you can provide employees with access to one or more translated versions of the
interface. For additional information, see the Enterprise eTIME System
Administrator’s Guide—Device Manager.
Single language support
Administrators: If you are using Enterprise Device Manager 6.1.x, the device
can display the interface in only one language. Select the language in: Setup >
Device Manager Setup > General Device Settings > Device Interaction, and in
Setup > Device Manager Setup > Soft Key Settings.
22
Multi-language support
Administrators: If you are using Enterprise Device Manager 6.2.x, the device
can display the interface in one or more of the supported interface languages.
Select Setup > Device Manager Setup > Device Language Settings. You
designate one of these languages as the default interface language. Assign the
Device Language Settings to your General Device Settings and your Soft Key
Settings.
Note: The Device Language Settings do not control QuickGlance transaction

pages. QuickGlance pages appear in the language specified in the Enterprise
Device Manager server.
Employees: To perform a transaction in a different language, select a language

from the language bar. The home page and the subsequent transaction pages
appear in the selected language. Complete and submit the transaction. The
Employee home page reappears and reverts to the default language.
Note: When a user who is in manager mode or maintenance mode chooses a

different language, it remains in effect for all transactions during the current logon
session—unless the user selects another language.
User’s Guide 23
Chapter 1 Overview
Using badges
Integrated readers
ADP InTouch is equipped with one of the following integrated or internal badge
readers:
• HID Proximity
• EM Proximity
• MiFare Smart Card or iClass Smart Card
• Bar code
• Magnetic stripe
If the device is equipped with a proximity reader, hold the badge within two
inches of the target area (top right corner of the device). If the device is equipped
with a bar code reader or a magnetic stripe reader, swipe the badge through the
reader to perform transactions.
If the device reads the badge successfully, the LED flashes green, and the speaker
emits a tone. If the badge read is unsuccessful, the LED flashes red, the speaker
emits a different tone, and an error message appears on the screen. Wait until the
message times out or tap the X to close the message. Then re-attempt the badge
read.
Remote readers
Remote or external readers (for example, Wiegand Proximity) are available, as an
option. For more information, see your product representative.
24
Navigation
Navigation
Home page
The following illustration is an example of the employee home page.
Administrators: You can use the device management application to configure the
employee or manager home page to display only the date and time. In addition,
you can configure the size of the soft keys, how they are labeled, and the number
of them that appear on each page. For more information, see the system
administrator’s guide for the device management application.
Interface standards:
• Tap the blue arrows to scroll through the soft keys.
• The circles at the bottom of the page indicate the number of soft key screens.
The blue-filled circle indicates which screen in the series you are viewing.
• Tap the appropriate soft key to perform the transaction.
User’s Guide 25
Chapter 1 Overview
• Depending on the how the device is configured, one or more languages can
appear at the top right portion of the page, in the language bar. To perform a
transaction in a language other than the default, tap the appropriate language
(use the blue arrows to scroll through the list). See “Multi-language support”
on page 23.
The front of the device contains two keys. The Home key (bottom right) returns
users to the respective employee mode, manager mode, or maintenance mode
home page. The Menu key (bottom left) allows authorized users to access the
following:
• Maintenance Mode: Opens the maintenance mode home page.
• Biometric Enrollment Tutorial Video: Runs an instructional video about how
to enroll employees for biometric verification or identification. See
“Biometrics” on page 71.
• Clean Touchscreen: See “Cleaning the touchscreen” on page 124.
26
Navigation
Sample transaction page
• Task button colors:
– Yellow indicates the active task.
– Blue indicates a completed task, or one that is available. For example, in
the previous illustration, you can tap the Edit Date or Edit Time soft
keys to modify those entries.
– Gray indicates a task that you can access only if you complete a
prerequisite task.
• Use the blue arrows below the task buttons to scroll through them.
• The menu on the right contains information related to the active task. Use the
blue arrows to view the menu items. When you make a selection, the task
button displays your choice with a check mark.
• Tap the keypad icon (bottom right) to access the keypad and enter text.
User’s Guide 27
Chapter 1 Overview
Numeric keypad
The Clear key clears your entire entry.
28
Navigation
Alphanumeric keypad
• The Shift key works as a toggle.
• The Clr key clears your entire entry.
• The number on the right side of the text box indicates how many more
characters you can enter.
• To close the keypad without saving, tap the X.
User’s Guide 29
Chapter 1 Overview
Calendar
• The selected date is orange.
• The calendar defaults to the current date, which is outlined in black. If you tap
another date, the current date remains outlined in black.
• Use the blue arrows to scroll through the months.
30
Device status icons
Device status icons

One or more status icons can appear below the logo on the home page. They
provide information or indicate a problem that requires intervention by an
administrator.
Battery backup
Indicates that the data collection device has lost power and is operating on battery
backup. Check the plugs, connections, and so on.
Global Home Override
Indicates that a manager has performed the Global Home Override transaction,
which overrides schedule and punch restrictions for home employees. This icon
appears for the entire duration of the override.
User’s Guide 31
Chapter 1 Overview
Global Non-Home Override
Indicates that a manager has performed the Global Non-Home Override

transaction, which allows non-home employees to punch at restricted times. This
icon appears for the entire duration of the override.
Low disk space
Indicates that the disk free space has fallen below the low disk space threshold.
When this condition occurs, the Compress Database feature automatically
reclaims unused, allocated space within the embedded InTouch database. This
process also results in freeing disk space, because it decreases the overall database
file sizes.
In addition, if InTouch detects a disk full condition, the Compress Database
function automatically runs during the clean-up process. If the device is
performing transactions slowly, compressing the database can improve
performance—when the issue is caused by database fragmentation.
32
Device status icons
Network communications error
Indicates that the device is failing to communicate with the device management
application, or with a QuickGlance server, which can reside on a different
machine. Check the Ethernet connections.
System maintenance required
Indicates that the average memory usage, CPU load, or both have exceeded the
thresholds. Contact your administrator.
Uncollected offline QuickGlance transactions
Indicates that the Enterprise Activities server is down, and there are uncollected
offline QuickGlance transactions. Contact your administrator to restart the server.
User’s Guide 33
Chapter 1 Overview
Customizing the user interface

For details about performing these tasks, see the system administrator’s guide for
the device management application.
Adding a logo
Administrators: Use the device management application to add your company
logo to the home page. First, import your company logo to the device. Select
Setup > Device Manager Setup > Import Device Logo Files. Then, add your
logo by selecting Setup > Device Manager Setup > General Device Settings >
Theme and Logo.
Adding a screen saver

Administrators: Use the device management application to add a screen saver
URL to the device.
To configure the URL and the wait time, select Setup > Device Manager Setup >
General Device Settings > Device Interaction. You must also add the URL to
the application’s trusted servers list. Select Setup > Device Manager Setup >
Trusted Servers List.
Adding a message
Administrators: Use the device management application to configure one or two
messages to periodically appear at the bottom of the page.
Select Setup > Device Manager Setup > General Device Settings > Device
Interaction.
34
Chapter 2
Employee Mode Transactions

• “Standard transactions” on page 39.
• “QuickGlance transactions” on page 54.
• “Enterprise Activities transactions” on page 65.
Chapter 2 Employee Mode Transactions
Introduction
Use employee mode to perform activities such as a simple punch, a labor transfer,
or a work rule transfer. When ADP InTouch is in employee mode (the default
mode), you initiate a transaction by tapping the appropriate soft key.
The following sections describe how to perform employee mode transactions. All
procedures assume that you are using a badge.
Note: At the conclusion of many transactions, a Review page appears. Tap Back
to make changes, or tap Submit to save your data. The instructions in this chapter
assume that you are ready to Submit; they do not explicitly mention the Back
option, when it is available.
For optional entries, such as Comment Code or Job, you can select <Leave
Blank>.
36
Introduction
Biometric scanning
Data collection devices that include the ADP QuickPunch® option can
authenticate your identity based on a finger (or biometric) scan. This option offers
two types of biometric scanning: biometric verification and biometric
identification. Biometric verification requires you to swipe your badge or enter
your badge ID before you scan a finger. Biometric identification requires you to
perform only a finger scan. Before you can use biometric scanning to perform
transactions, your manager must enroll you at the device.
Managers: For details about enrolling employees for biometric verification or
identification, see “Biometrics” on page 71.
Administrators: The device management application controls the biometric
policies for individual data collection devices. To enable non-home employees to
perform biometric verification:
• Enroll employees at a device to which they are assigned.
• Enable cross-punching at selected devices that employees are not assigned to.
Biometric identification employees cannot cross-punch.
Standard transactions
Standard transactions use information that resides at the device. For these
transactions, the system requires home employees only, or home and non-home
employees to perform biometric verification.
Administrators: You cannot require employees to perform biometric scanning
for only selected standard transactions. The device management application
setting that enables biometric verification or identification applies to all standard
transactions. If you disable this setting (Enable Biometric Identification), the
device still requires employees to perform biometric scanning for transactions that
change their in-status or out-status (for example, simple punches and labor
transfers).
User’s Guide 37
QuickGlance transactions
QuickGlance transactions use information that resides on the host application

database.
Administrators: Use the device management application to enable biometric
scanning for individual QuickGlance transactions. For these transactions, the
system requires home employees to perform biometric scanning. If you have
enabled non-home employees to perform biometric scanning for standard
transactions, they must also perform biometric scanning for these QuickGlance
transactions.
38
Standard (or local) transactions use information that is stored in the device. The
following standard employee transactions are included with ADP InTouch.
Punch
Note: If your administrator has configured a punch as the default transaction for a
badge swipe, this soft key may not be available. For more information, see
“Default transactions” on page 20.
Use the Punch transaction to punch in or punch out.

1. Tap Punch.
2. Swipe your badge or enter your badge ID and tap Enter.
User’s Guide 39
Gate Entry
The Gate Entry transaction allows you to unlock a door or turnstile without
affecting your punch status.
1. Tap Gate Entry.
Work through Meal
Your administrator can configure the host application to automatically deduct time
for meals and breaks. That is, you do not have to punch out or punch in for meals
and breaks. If the application is configured in this way, the Work Through Meal
transaction allows you to override the automatic deduction for meals or breaks.
1. Tap Work Through Meal.
40
Delayed Labor Transfer
Use the Delayed Labor Transfer transaction to enter a labor account transfer that
occurred in the past or that will occur in the future.
1. Tap Delayed Labor Transfer.
3. Select the date. You can enter a date up to 29 days before or after the current
date.
4. Enter the time and tap Enter.
5. Depending on how your system is configured, you can select one or more
labor levels. For example:
– Work Order
– Item Number
– Product
– Cost Center
– Job
– Department
– Division
6. (Optional) Select a Job.
7. (Optional) Select a Comment Code.
8. Tap Submit.
User’s Guide 41
Enter Tips
Use the Enter Tips transaction to record your tips.

1. Tap Enter Tips.
3. Enter the tip amount
– Work Order
– Item Number
– Product
– Cost Center
– Job
– Department
– Division
6. Tap Submit.
42
Labor Transfer
Use the Labor Transfer transaction to apply the time you work to a labor account.
The device can prompt you for up to seven labor levels, depending on how the
system is set up.
1. Tap Labor Transfer.
– Work Order
– Item Number
– Product
– Cost Center
– Job
– Department
– Division
6. Tap Submit.
User’s Guide 43
Job Transfer
Use the Job Transfer transaction to assign a job other than the primary job to the
shift that you are beginning.
1. Tap Job Transfer.
3. Select a Job.
– Work Order
– Item Number
– Product
– Cost Center
– Job
– Department
– Division
6. Tap Submit.
44
Delayed Job Transfer
Use the Delayed Job Transfer transaction to enter a job transfer that occurred in
the past or that will occur in the future.
1. Tap Delayed Job Transfer.
3. Select a Job.
4. Select the date. You can enter a date up to 29 days in the past or in the future.
– Work Order
– Item Number
– Product
– Cost Center
– Job
– Department
– Division
8. Tap Submit.
User’s Guide 45
Edit Hours
Use the Edit Hours transaction to associate an amount of time with a pay code.
You can add hours to, or subtract hours from a pay code. Use this feature to enter
non-productive time (for example, sick, vacation, or personal time) when you are
unable to punch in and punch out. The prompts that appear depend on how the
transaction is set up in the host application. The following procedure lists all
possible prompts.
1. Tap Edit Hours.
4. Enter the number of hours and tap Enter.
5. (Optional) Select a pay code.
Note: Whether you can enter a pay code or must accept a default pay code
depends on which host application you are using and how the transaction is
configured. If you enter a pay code, the device does not validate the entry.
– Work Order
– Item Number
– Product
– Cost Center
– Job
– Department
46
– Division
8. Tap Submit.
Edit Money
Use the Edit Money transaction to associate a positive or negative money amount
with a pay code.
The prompts that appear depend on how your administrator set up the transaction
in the host application. The following procedure lists all possible prompts.
1. Tap Edit Money.
3. Select the date. You can enter a date up to 29 days before or after the current
date.
5. Enter the amount of money and tap Enter.
6. (Optional) Select a pay code.
Note: Whether you can enter a pay code or must accept a default pay code
depends on which host application you are using and how the transaction is
configured. If you enter a pay code, the device does not validate the entry.
– Work Order
User’s Guide 47
– Item Number
– Product
– Cost Center
– Job
– Department
– Division
9. Tap Submit.
Review Punches
Use the Review Punches transaction to view past punches at this device only. The
device defaults to the past 12 hours, unless the host application is configured
differently (maximum is 72 hours).
1. Tap Review Punches.
2. Swipe your badge or enter your badge ID and tap Enter. The punch
transactions appear.
48
Start Work Rule Transfer
Use the Start Work Rule Transfer transaction to associate the time that you are
about to work with a specific activity.
1. Tap Start Work Rule Transfer.
3. Select the Device Work Rule.
– Work Order
– Item Number
– Product
– Cost Center
– Job
– Department
– Division
7. Tap Submit.
User’s Guide 49
End Work Rule Transfer
Use the End Work Rule Transfer transaction to associate an end time with a
specific activity that you just completed.
1. Tap End Work Rule Transfer.
– Work Order
– Item Number
– Product
– Cost Center
– Job
– Department
– Division
6. Tap Submit.
50
View Current Schedule
When you are punched in for a shift, use the View Current Schedule transaction to
display its start and end times, including breaks and meals. If you are not punched
in for a shift, this transaction does not show schedule information.
1. Tap View Current Schedule.
3. Tap a scheduled day to view details.
4. Tap Close.
View Future Schedule
Use the View Future Schedule transaction to display the start and end times for
upcoming shifts, including breaks and meals.
Depending on the settings in the host application, the device can display up to 14
shifts. For example, if you have a 14-day schedule, and 10 days of that schedule
have elapsed, the device displays the schedule for the remaining 4 days.
1. Tap View Future Schedule.
User’s Guide 51
2. Swipe your badge or enter your badge ID and tap Enter. Your scheduled
shifts appear.
View Punch Status
Use the View Punch Status transaction to view information about your last punch.
1. Tap View Punch Status.
2. Swipe your badge or enter your badge ID and tap Enter. Information about
your last punch appears.
View Totals
Note: This transaction differs from “View Totals Online (QuickGlance)” on page
63. The View Totals Online transaction accesses current information directly from
the host database. The View Totals transaction accesses the totals information that
was last downloaded to the device.
52
Use the View Totals transaction to display hour or monetary amount totals in pay
codes for a specific employee, categorized by job. This transaction allows you to
view accrued information, such as vacation time, sick time, and the flextime
balance.
1. Tap View Totals.
Administrators: Use the host application to display up to seven pay code totals
on the device.
Call for Assistance
Administrators: Use the device management application to set up the contacts

that employees can call. Select Setup > Device Manager Setup > Assistance
Contacts Lists. To assign a contacts list to a device, use the General Device
Settings building block (Setup > Device Manager Setup > General Device
Settings). The Call for Assistance transaction also requires you to configure the
VoIP Settings, which are in maintenance mode (see “VoIP Settings” on page 134).
When you encounter a problem at the device, use the Call for Assistance
transaction to contact your manager, help desk, or whomever your administrator
has added to the Assistance Contacts List, in the host application.
1. Tap Call for Assistance.
3. Tap the appropriate contact. The device displays the status of the call, as it
connects.
4. To end the call, tap End Call. If the line is busy, tap Retry or End Call.
User’s Guide 53
Unlike standard transactions, QuickGlance transactions do not rely on
information stored in ADP InTouch. QuickGlance transactions allow you to do the
following:
• Perform transactions that obtain information directly from the host
application database.
• Enter transactions at the device and submit the information directly to the host
application database.
Transaction information and data entry screens are HTML pages that you access
using a Web address (URL).
Use the System Settings portion of Enterprise eTIME to specify the following
information. This information controls the formatting of time and duration values
in QuickGlance transaction screens.
• The login user name associated with the device (by default, “InTouchUser”).
• The default display profile associated with the user name.
The following table describes the QuickGlance transactions that are available
when you are working in employee mode. For instructions about assigning these
transactions to soft keys, refer to the system administrator’s guide for the device
management application you are using.
54
QuickGlance Transaction Notes

Approve Timecard These transactions are available only when you are using
Justify Exception Enterprise eTIME as the host application.
New Request
Pay Code Edit Online
View Accruals Online
View Schedules Online
View Timecard Online
View Totals Online
Request for Time Off These transactions are available only when you are using
View Messages Enterprise eTIME and Process Manager as the host
applications.
Administrators: You can create custom QuickGlance transactions for your

employees. For more information, see the system administrator’s guide for the
device management application.
Approve Timecard (QuickGlance)
Use the Approve Timecard transaction to review and approve the timecard for a
specific pay period. The device displays an hourly view of the timecard (start
time, end time, and shift totals). The timecard shows actual punch times even if
the host application is configured to perform punch rounding. You can also use
this transaction to revert an approved timecard to its unapproved state.
User’s Guide 55
You can perform this transaction only if your assigned time entry method in the
timekeeping application is hourly. The hourly time entry method requires
employees to enter start and stop shift times in their timecards.
1. Tap Approve Timecard.
2. Swipe your badge or enter the badge ID and tap Enter.
3. Select the appropriate period.
If your timecard does not appear, one of the following may have occurred:
• You did not enter start and stop shift times for the pay period. The message
“No transactions found” appears.
• You are not assigned the hourly time entry method in the host application. The
message “Project view is not supported at this device” appears.
• A manager has already approved the timecard. You cannot retract the
approval.
Justify Exception (QuickGlance)
The Justify Exception transaction allows employees to select one or more duration
pay codes to justify missing time. Missing time exceptions typically occur when
an employee punches in late, leaves early, or is absent.
The Justify Exception transaction is available only when the Auto-Resolved
Exceptions feature is configured in the timekeeping application.
1. Tap Justify Exception.
3. Select an exception from the list.
4. Select the pay code with which you are justifying the exception.
56
5. Enter the amount of time.

6. (Optional) To justify the exception with additional pay codes, repeat steps 4
and 5, as necessary.
7. Tap Review.
8. Tap Submit.
Note: If you tap the confirmation page before it times out, the list of
exceptions reappears. The system identifies each resolved exception with a
green check mark.
New Request (QuickGlance)
Use the New Request transaction to request a pay code (for example, time off for
vacation or personal time).
Requesting time off in days
This type of time off request is in increments of whole days, not hours.
1. Tap New Request.
3. Select the time off request type.
4. Select Days.
5. Enter the start date of the request.
6. Enter the end date of the request. To request one day, enter the same date as
the start date.
User’s Guide 57
7. Select the Pay Code.
Requesting time off in hours
This type of time off request is in increments of hours, not whole days.
1. Tap New Request.
3. Select the time off request type.
4. Select Hours.
5. Enter the start date of the request.
6. Enter the start time of the request.
7. Enter the amount, in hours.
Request for Time Off (QuickGlance)
Use the Request for Time Off transaction, to request time off, such as vacation or
personal time. The transaction initiates a business process in the host application,
which requires action by a manager. Employees can use the View Messages
transaction (see “View Messages (QuickGlance)” on page 64) to determine the
results of their requests.
1. Tap Request for Time Off.
3. Check your accrual balances.
4. (Optional) Enter a Comment Code.
58
5. Select the Leave Type.

6. Select the From Date.
7. Select the To Date.
8. Enter the number of hours of time off for each day.
Note: If you specified a range of days, the number you enter is the number of
hours per day.
9. Tap Submit.
Pay Code Edit Online (QuickGlance)
Use the Pay Code Edit Online (QuickGlance) transaction to associate an amount
of time with a pay code. You can enter a positive or negative number of hours or
days to the pay code. Use this feature to enter non-productive time when you are
unable to punch in and out (for example, sick, vacation, or personal time). The pay
codes that are available depend on how you are configured in the host application.
1. Tap Pay Code Edit Online.
3. Select the pay code.
6. Do one of the following:
– Enter a duration, in hours.
– Enter the number of days.
User’s Guide 59
7. Tap Submit.
View Accruals Online (QuickGlance)
Use the View Accruals Online transaction to view current totals of accrued time,
such as vacation, personal, and sick time. The totals are accurate as of the time
that you perform the transaction. Accrual totals information includes the accrual
code name, type, and period ending balance. You can also view projected accrual
totals as of a specific date.
1. Tap View Accruals Online.
3. Select the end date of the period you are viewing. You can enter a date in the
past or the future.
View Schedules Online (QuickGlance)
Use the View Schedules Online transaction to display your scheduled shifts for
the next 14 days, including today. The information includes the job, labor account,
or work rule transfers associated with the shifts. If no job, labor account, or work
rule appears with a shift, employees work their assigned job, labor account, or
work rule.
60
1. Tap View Schedules Online.

2. Swipe your badge or enter your badge ID and tap Enter. Your schedule
appears.
3. Tap a scheduled day to view details.

4. Tap Close.
User’s Guide 61
View Timecard Online (QuickGlance)
The View Timecard Online transaction displays a timecard in an hourly view

(start time, end time, and shift totals) for each day in the selected pay period. Only
employees whose assigned time entry method is hourly can perform this
transaction. The hourly time entry method requires employees to enter start and
stop shift times in their timecards, using the host application.
1. Tap View Timecard Online.
2. Swipe your badge or enter your badge ID and tap Enter. Information about
your last punch appears.
3. Select the time span.
– Previous Pay Period
– Current Pay Period
– Next Pay Period
– Today
– Yesterday
– Week to Date
– Last Week
4. Tap a day. An exclamation point icon indicates that there is an exception.
The timecard shows actual punch times, even if the host application is
configured to perform punch rounding. An “E” indicates an exception, such
as a missed punch.
62
View Totals Online (QuickGlance)
The View Totals Online transaction differs from “View Totals” on page 52, which
accesses totals information that was last downloaded to the device.
Use the View Totals Online transaction to view hours totals for various time
frames, including the previous pay period and week-to-date. The totals are
accurate as of the time that you perform the transaction.
1. Tap View Totals Online.
3. Select the time span.
– Previous Pay Period
– Current Pay Period
– Next Pay Period
– Today
– Yesterday
– Week to Date
– Last Week
Tap the plus sign (+) to view details. Totals information is organized by location,
and by job within each location. An (x) indicates that the employee performed a
job transfer to the current job.
User’s Guide 63
View Messages (QuickGlance)
Use the View Messages transaction to read messages that managers send you.
These messages are the same ones that appear in your Enterprise eTIME Inbox.
Messages include meeting announcements and responses to requests for time off.
1. Tap View Messages.
3. Tap the appropriate message to view its contents.
64
Enterprise Activities transactions
Enterprise Activities transactions

Administrators: To enable employees to perform Enterprise Activities
transactions, use Enterprise eTIME and Enterprise Activities as the host
applications. You can assign Enterprise Activities transactions to soft keys using
Note:
• Each transaction references an HTML form (created using Transaction
Builder in Enterprise Activities) that has its own URL.
• When an employee taps a soft key, the device calls the URL and displays the
form on the screen.
• When the transaction is completed, the device sends the information to the
Enterprise Activities database. If the network is unavailable, the device stores
the transaction and sends it when the network recovers.
• If the host application server is offline when an employee initiates a
transaction, the device displays a default HTML form associated with the
transaction. The employee completes the form and the device stores the
information. When the host application server comes back online, the device
sends the transaction information to the application database.
User’s Guide 65
66
Chapter 3
Manager Mode Transactions

• “Accessing manager mode” on page 69.
• “Standard transactions” on page 99.
Chapter 3 Manager Mode Transactions
Introduction
You use manager mode to perform transactions for employees. Transactions
include adding punches, adjusting pay code hours, and overriding restrictions.
Caution: Performing manager mode transactions can affect data that the device
has already sent to payroll for processing.
Administrators: Use the device management application to set up access to

manager mode. You can configure a device to include one or more employee
mode transactions while the device is in manager mode. For information about
Employee mode transactions, see “Employee Mode Transactions” on page 35.
Note: At the conclusion of many transactions, a summary of the data you entered
appears. Tap Back to make changes, or tap Submit to save your data. The
instructions in this chapter assume that you are ready to Submit; they do not
explicitly mention the Back option, when it is available.
68
Accessing manager mode
Accessing manager mode

You access manager mode by using a Supervisor (or Manager) badge, or an
Employee badge whose badge ID is assigned as a Manager badge, in the host
application.
Note: If the device is in manager mode and is idle for a specified time span
without user input, it automatically exits manager mode and returns to employee
mode. Your administrator sets the amount of idle time, using the host application.
Using a Supervisor badge
Note: Supervisor badges are sold separately. For more information, see your
product’s representative.
To access manager mode:

1. Swipe your Supervisor (“S”) badge or enter the badge ID and tap Enter.
2. Enter your manager mode password and tap Enter.
Note: The default password is 00000. To change the password at the device,
use the Change Password transaction. See “Change Password” on page 102. If
it is not available, your administrator can assign the Change Password
transaction to a soft key using the host application. The supervisor password
that you set at a device applies only to that device.
3. To log out of manager mode, tap Logout.
User’s Guide 69
Using an Employee badge
Use the Manager Login transaction to access manager mode, when the following
conditions are met.
• You are enrolled in Enterprise eTIME as an employee with a Manager license.
• The device allows you to use an Employee badge to access manager mode.
1. Tap Manager Logon.
3. Enter your manager mode password and tap Enter.
4. To log out of manager mode, tap Logout.
70
Biometrics
Biometrics
If you are using the ADP QuickPunch® option, the Enroll Employee and Unenroll
Employee transactions are available. These transactions also require some
configuration in the device management application. For details, see the system
Templates
The Enroll Employee transaction creates a template for an employee’s finger. A
template is a mathematical representation of a fingerprint that is stored on the
InTouch device, in an encrypted format. The ADP QuickPunch® technology does
not store actual fingerprint images. Furthermore, the mathematical representations
of the fingerprints cannot be used to re-create the original images.
Each employee can enroll two fingers—a primary finger and, if required, a
secondary finger. InTouch uses these templates to perform biometric verification
or biometric identification when employees perform a finger scan. Biometric
verification requires an employee to swipe a badge or enter a badge ID before
scanning a finger. Biometric identification requires only a finger scan. You can
enroll an employee for both biometric verification and biometric identification.
However, an individual InTouch device can support only one type of biometric
authentication at a time.
A data collection device can store 4,000 verification templates or 500
identification templates (the latter are larger). The number of templates is based
on the number of fingers that are enrolled, not the number of employees. ADP
therefore recommends that, for a given device, up to 2,000 biometric verification
employees enroll two fingers each; or up to 250 biometric identification
employees enroll two fingers each.
To determine the current capacity of a device, run the Biometric report. See
“Biometric report” on page 148.
User’s Guide 71
Terminology
Nail joint
Finger core
First knuckle
A finger contains a pattern of ridges, with typically one innermost ridge that
curves in on itself, near the center. This area is called the finger core. In the
following illustrations, the finger core is identified by a green dot:
Arches (plain and tented)
Loops (singular and twin)
72
Biometrics
Whorls and central pocket loops
Lock, drop, and hold method

In this documentation, the technique for successfully enrolling a finger is referred
to as the “lock, drop, and hold method.”
Sensor border
Sensor
Ridge-lock
User’s Guide 73
Lock
Slide your finger along the ridge-lock, without touching the sensor, until the first
knuckle aligns with the ridge-lock. Sliding the finger along the ridge-lock helps to
dissipate electrostatic discharge that can adversely affect the biometric device.
Note: When you rest your first knuckle on the ridge-lock, your nail joint should
extend slightly past the white border of the sensor. This position ensures that your
finger core is at the center of the sensor. If your finger is small, however, the nail
joint might not extend past the border of the sensor while the first knuckle is
resting on the ridge-lock. In this case, slide your first knuckle slightly past the
ridge-lock so that the nail joint crosses the white border of the sensor.
74
Biometrics
Drop
Drop your finger flat onto the surface of the sensor, with your finger core in the
center of the sensor, and your finger in contact with the white border of the sensor.
Apply moderate pressure. If you apply too much pressure, the finger ridges can
flatten out and produce a smudged image. If you apply too little pressure, the
sensor might not detect your finger. In either case, a Poor enrollment can result. In
addition, do not rotate the finger after you have placed it on the sensor.
Hold
Hold your finger on the sensor until the LED flashes, and then promptly remove
it. Green indicates a Good enrollment; orange indicates a Fair enrollment; red
indicates a Poor enrollment.
The Enroll Employee transaction requires the participation of both the manager
and the employee.
• To enroll an employee for biometric verification, go to “Biometric
verification” on page 76.
User’s Guide 75
• To enroll for an employee for biometric identification, go to “Biometric

identification” on page 86.
Biometric verification
To enroll an employee for biometric verification, perform the following steps:
1. Tap Enroll Employee.

2. Swipe the employee’s badge or enter the badge ID and tap Enter.
The Biometric Enrollment Wizard guides employees through the enrollment
process.
Select Finger to Enroll
Note: To view an instructional video about biometric enrollment, tap the Video
Tutorial button.
76
Biometrics
Tap the button that corresponds to the finger you are enrolling. A check mark
indicates a finger that you have previously enrolled. Use the index, middle, or ring
finger. Enroll the thumb or pinkie only if you cannot successfully enroll the other
fingers. If you do tap the thumb or pinkie, a warning message appears.
Capture Fingerscan
Note: Ensure that your finger is clean and not too dry.
User’s Guide 77
Directly face the device so that you can comfortably place your finger on the
sensor—without having to awkwardly extend your arm or hand. Use the lock,
drop, and hold method (for details, see “Lock, drop, and hold method” on page
73):
Lock: Slide your finger forward and along the ridge-lock, without touching
the sensor area.
Drop: Drop your finger onto the surface of the sensor, and apply moderate
pressure.
Hold: Hold your finger on the sensor until the LED flashes, and then
promptly remove it.
When the biometric device detects a scan, the data collection device displays the
following information:
• Quality Score—A measurement of the useful data that the sensor detected in
the finger scan. Some fingers have ridges, scars, or other characteristics that
can lower the quality score. Range: 0–100.
78
Biometrics
• Content Score—The relative amount of information that the sensor detected.

Smaller fingers and poor finger placement result in lower content scores.
Range: 0–100.
• Threshold—A measure of how closely an employee’s live finger scan must
match the stored enrollment template. For biometric verification, there are
three threshold settings: Normal, Low, and None, which are configured in the
device management application (Setup > Device Manager Setup > General
Device Settings > Punch Rules).
The following table describes the icons associated with the scan results:
Icon Description
Indicates a Good quality score, or content score.
Note: The threshold always receives a Good score.
Indicates a Fair quality score or content score.
Indicates a Poor quality score, or content score.
The following examples of scan results include the recommended user actions.
Note: You can configure InTouch to add the “core locator” to the fingerscreen
images during the biometric verification enrollment process (for examples of this
feature, see “Biometric identification” on page 86). Or, you can configure
InTouch to not display employee fingerscans at all during biometric verification.
For information about these settings, see your product’s representative.
User’s Guide 79
Good Enrollment
Result Action
Good Enrollment The Confirm Fingerscan screen appears. Go to
(Quality and Content Scores “Confirm Fingerscan.”
are 60 or greater.)
80
Biometrics
Fair Enrollment
Result Action
Fair Enrollment—Retry Tap one of the following:
Suggested Change Finger—Go to “Select Finger to Enroll.
(Quality Score is 40–59, or Retry—Go to “Capture Fingerscan.”
Content Score is 20–59.)
Accept Best—This option allows you to accept a Fair
Enrollment for this employee. Go to “Confirm
Fingerscan.”
User’s Guide 81
Poor Enrollment
82
Biometrics
Result Action
Poor Enrollment Tap one of the following:
(Quality Score is less than 40, or Change Finger—Go to “Select Finger to Enroll.”
Content Score is less than 20.) Retry—Go to “Capture Fingerscan.”
Accept Best (not pictured)—If, after at least three
enrollment attempts, the employee’s best result is a
Poor Enrollment, the Accept Best button appears.
This option allows you to accept a Poor
Fingerscan.”
Failure
User’s Guide 83
Result Action
Failure Tap one of the following:
The core of your finger was not Change Finger—Go to “Select Finger to Enroll.”
detected. Retry—Go to “Capture Fingerscan.”
Accept Best (not pictured)—If, after at least three
enrollment attempts, the employee has achieved a
Fair Enrollment or a Poor Enrollment, the Accept
Best button appears. This option allows you to
accept a Fair or Poor enrollment for this employee.
Go to “Confirm Fingerscan.”
Confirm Fingerscan
Re-scan the same finger that you used in the Capture Fingerscan step. The device
compares the previously captured finger scan image (or template) with your
current live finger scan.
The following table describes the possible results of the enrollment test:
Result Action
Accepted If you have enrolled only one finger, the system prompts you to
enroll another finger. You can enroll a secondary finger or re-
enroll your primary finger. Go to “Select Finger to Enroll.”
If you have already enrolled two fingers, or you decline to enroll
another finger, the enrollment process is completed.
Managers: The system prompts you to enroll another employee.
No finger scan Tap one of the following:
detected Retry—Go to “Confirm Fingerscan.”
Change Finger—Go to “Select Finger to Enroll.”
Failed Tap one of the following:
Retry—The system instructs you how to reposition your finger
for a better scan. Go to “Confirm Fingerscan.”
84
Biometrics
Managers: If the employee’s enrollment test fails three consecutive times, the
following results page appears:
To change the threshold setting—for the current employee only—tap one of the
following:
• Normal
• Low
• None
Go to “Confirm Fingerscan” on page 84.
Note: A lower threshold allows a wider variance between the enrollment template
and the live finger scan. This adjustment increases the chance that the device will
accept the employee’s test results. However, a lower threshold also increases the
chance that the device will incorrectly accept another employee’s finger. If you
set the threshold to None, you ensure that the device will accept the employee’s
test results.
User’s Guide 85
To allow the employee to enroll a different finger, tap Enroll Different Finger.
Go to “Select Finger to Enroll” on page 76.
Biometric identification
Note: Biometric identification supports only home employees.
To enroll an employee for biometric identification, perform the following steps:
1. Tap Enroll Employee.

The Biometric Enrollment Wizard guides employees through the enrollment
process.
Select Finger to Enroll
Note: To view an instructional video about biometric enrollment, tap the Video
Tutorial button.
86
Biometrics
Tap the button that corresponds to the finger you are enrolling. A check mark
indicates a finger that you have previously enrolled. Use the index, middle, or ring
finger. Enroll the thumb or pinkie only if you cannot successfully enroll the other
fingers. If you do tap the thumb or pinkie, a warning message appears.
Capture Fingerscan
Note: Ensure that your finger is clean and not too dry.
User’s Guide 87
Directly face the device so that you can comfortably place your finger on the
sensor—without having to awkwardly extend your arm or hand. Use the lock,
drop, and hold method (for details, see “Lock, drop, and hold method” on page
73):
Lock: Slide your finger forward and along the ridge-lock, without touching
the sensor area.
Drop: Drop your finger onto the surface of the sensor, and apply moderate
pressure.
Hold: Hold your finger on the sensor until the LED flashes, and then
promptly remove it.
When the biometric device detects a scan, the data collection device displays the
following information:
• Quality Score—A measurement of the useful data that the sensor detected in
the finger scan. Some fingers have ridges, scars, or other characteristics that
can lower the quality score. Range: 0–100.
88
Biometrics
• Content Score—The relative amount of information that the sensor detected.

Smaller fingers and poor finger placement result in lower content scores.
Range: 0–100.
• Core Placement—Indicates whether the core of the finger was in the middle
of the sensor. Score: Good or Poor.
• Threshold—A measure of how closely an employee’s live finger scan must
match the stored enrollment template. For biometric identification, the device
management application automatically sets the threshold to High. You cannot
change this setting.
The following table describes the icons associated with the scan results:
Icon Description
Indicates a Good quality score, content score, or core placement.
Note: The threshold always receives a Good score.
Indicates a Fair quality score or content score.
Note: The core placement never receives a Fair score.
Indicates a Poor quality score, content score, or core placement.
The following examples of scan results include the recommended user actions.
The circular target indicates where the finger core should be placed on the sensor
(it is always in the same position). The plus sign (or core locator) indicates where
the finger core was actually placed on the sensor. If the sign is green, the Core
Placement is Good; if it is red, the Core Placement is Poor.
Note: You can configure InTouch to not display employee fingerscans during the
biometric identification enrollment process. For information about this
configuraiton setting, see your product’s representative.
User’s Guide 89
Good Enrollment
Result Action
Good Enrollment The Confirm Fingerscan screen appears. Go to
(Quality and Content Scores are “Confirm Fingerscan.”
60 or greater. Core Placement is
Good.)
90
Biometrics
Fair Enrollment
Result Action
Fair Enrollment—Retry Tap one of the following:
Suggested Change Finger—Go to “Select Finger to Enroll.”
(Quality Score is 40–59, or Retry—Go to “Capture Fingerscan.”
Content Score is 20–59. Core
Accept Best—This option allows you to accept a Fair
Placement is Good.)
Fingerscan.”
Note: You can lower the Quality Score threshold to 25 (from 40), to make it easier
for biometric identification employees to achieve a Fair Enrollment. For
information about this configuration setting, see your product’s representative.
User’s Guide 91
Poor Enrollment
92
Biometrics
User’s Guide 93
Result Action
Poor Enrollment Tap one of the following:
(Quality Score is less than 40, or Change Finger—Go to “Select Finger to Enroll.”
Content Score is less than 20, or Retry—If the Core Placement is Poor, the system
Core Placement is Poor.) instructs you how to reposition your finger for a
better scan. Go to “Capture Fingerscan.”
Accept Best (not pictured)—If an employee
achieves at least three consecutive Poor
Enrollment results, the Accept Best button
appears—provided that at least one of the Poor
Enrollment results is due solely to a Poor Core
Placement. That is, both the Quality and Content
scores must be at least Fair. Under these
conditions, you can accept a Poor Enrollment for
this employee. Go to “Confirm Fingerscan.”
Note: You can configure InTouch to not display
the Accept Best button, under these conditions.
For information about this setting, see your
product’s representative.
94
Biometrics
Failure
Result Action
Failure Tap one of the following:
The core of your finger was not Change Finger—Go to “Select Finger to Enroll.”
detected. Retry—Go to “Capture Fingerscan.”
Accept Best—If, after at least three enrollment
attempts, the employee has achieved a Fair result or
a Poor result, the Accept Best button appears—
provided that the Quality and Content scores are at
least Fair. This option allows you to accept a Fair or
Poor enrollment for this employee. Go to “Confirm
Fingerscan.”
Confirm Fingerscan
Re-scan the same finger that you used in the Capture Fingerscan step. The device
compares the previously captured finger scan image (or template) with your
current live finger scan.
User’s Guide 95
The following table describes the possible results of the enrollment test:
Result Action
Accepted If you have enrolled only one finger, the system prompts you to
enroll another finger. You can enroll a secondary finger or re-
enroll your primary finger. Go to “Select Finger to Enroll.”
If you have already enrolled two fingers, or you decline to enroll
another finger, the enrollment process is completed.
Managers: The system prompts you to enroll another employee.
To enroll another employee for biometric identification, remain in
the Enroll Employee transaction. That is, do not allow the system
to time out to the employee or manager home page, while you are
enrolling multiple employees.
No finger scan Tap one of the following:
detected Retry—Go to “Confirm Fingerscan.”
Failed Tap one of the following:
Retry—The system instructs you how to reposition your finger
for a better scan. Go to “Confirm Fingerscan.”
Troubleshooting
To determine the cause of a Fair or Poor quality or content score, refer to the
fingerprint image on the scan results page, and compare it to the following
examples:
96
Biometrics
Moist finger or too much pressure
Dry finger or too little pressure
Note: If an employee receives a Poor core placement score while enrolling for
biometric identification, InTouch provides on-screen instructions for achieving a
Good score.
To improve the quality or content score, consider the following:

• Is the finger core centered on the scanning surface?
• Is the employee applying too much or too little pressure on the sensor?
• Is the finger is too dry? If so, direct the employee to breathe on the finger, or
to apply hand lotion.
• Is the finger too moist?
• Is the finger clean?
User’s Guide 97
• Is the sensor clean?

• Fingerscan quality and content can vary by finger. Attempt to enroll an
alternate finger.
Unenroll Employee
The Unenroll Employee transaction removes an employee’s template from the

data collection device. It revokes the employee’s ability to punch using a finger
scan. The Unenroll Employee transaction requires the participation of both the
manager and the employee.
1. Tap Unenroll Employee.
2. The employee punches in, using a badge, a keyboard, or a finger scan.
3. To confirm the unenrollment, tap Submit.
98
Standard (or local) transactions use information that is stored in the device. The
following standard manager transactions are included with ADP InTouch.
The instructions for all manager mode transactions assume that you are already in
manager mode.
Add Punch
Use the Add Punch transaction to add a missing punch for an employee, or to edit
punch information. You cannot change the date or time of an existing punch.
However, you can delete the punch (see “Delete Punch” on page 103) and then
add a punch with a new date or time.
You can perform this transaction for 29 days before or after the current date,
which is considered day 0.
1. Tap Add Punch.
3. Select the date.
– Work Order
– Item Number
– Product
– Cost Center
User’s Guide 99
– Job
– Department
– Division
8. Tap Submit.
Note: Midnight (enter as 00:00) is the first minute of a day; 11:59 P.M. (enter as
23:59) is the last minute of a day.
View Gate Times
Administrators: You can connect a data collection device to a door latch, to

control employee access to a locked building or room. Use the device
management application to do the following:
• Configure the data collection device to accept gate entry punches from home
employees and non-home employees.
• Connect a remote badge reader to a device that is configured for gate entry.
You can install the reader outside the door to the building that houses the
device. The default transaction for the reader is Gate Entry.
• Configure the device to interpret a badge read as either of the following:
– Entry only—Set up a soft key to perform this transaction.
– Entry and a simple in-punch or out-punch for a shift—The punch can also
be subject to schedule enforcement and biometric verification or
identification.
100
• Set up the gate schedules for a device. A gate open schedule is a period when
a door is unlocked, and employees can access an area without swiping their
badges. A gate off schedule is a period when the gate remains locked, even if
an employee performs a transaction that would otherwise unlock the gate.
Managers: Use the View Gate Times transaction to review the gate open and gate
off schedules for a device.
1. Tap View Gate Times.
Gate Override - Duration
Use the Gate Override - Duration transaction to open a door for a specified time
span—without requiring employees to swipe a badge. This feature is useful when
you are not restricting access to an area.
1. Tap Gate Override - Duration.
2. Enter the Open Duration, in minutes. Maximum amount: 10,080 (or 7 days).
3. Tap Submit. The door unlocks to allow unrestricted entry.
Gate Override - Employee
Use the Gate Override - Employee transaction to open a door for a specific
employee. This feature is useful when the device cannot read an employee’s
badge, or when the employee has forgotten the badge.
User’s Guide 101

1. Tap Gate Override - Employee.

Cancel Gate Override
The Cancel Gate Override transaction cancels a Gate Override - Duration

transaction.
Change Password
When you are using a Supervisor badge to enter manager mode, the Change
Password transaction is available.
1. Tap Change Password.
2. Enter the current password.
3. Enter the new password and tap Enter.
4. Re-enter the new password.
Note: The new password applies to all Supervisor badges, but only to the device
where you performed this transaction.
102
Delete Punch
Use the Delete Punch transaction to delete an improperly entered employee

punch. You can enter a date up to 30 days before or after the current date.
1. Tap Delete Punch.
3. Select the date.
5. Tap Submit.
View On or Off Premises Employees
Use the View On or Off Premises Employees transaction to view a list of home
employees who are currently on or off the premises.
1. Tap View On or Off Premises Employees.
2. To view the employees who are on or off the premises, tap the appropriate
arrow.
User’s Guide 103

Global Home Override
Administrators: For information about punch interpretation rules, see the system
Use the Global Home Override transaction to override schedule and punch
restrictions for home employees when unusual circumstances occur. For example,
if there is inclement weather, this feature enables home employees to punch out
early.
1. Tap Global Home Override.
2. Tap Enable.
3. Enter the duration of the override (use the hh:mm format) and tap Enter. The
maximum value is 99:59.
4. Tap Submit. For the entire duration of the override, the system displays an
icon below the logo on the employee and manager home pages. See “Global
Home Override” on page 31.
Note: To disable an override, tap Global Home Override and then tap Disable.
104
Global Non-Home Override
Use the Global Non-Home Override transaction to temporarily or indefinitely

allow non-home employees to punch at restricted times. For example, this feature
enables non-home employees to punch out early because of inclement weather.
1. Tap Global Non-Home Override.
2. Tap Enable.
3. Enter the duration of the override (use the hh:mm format). The maximum
value is 99:59.
4. Tap Submit. For the entire duration of the override, the system displays an
icon below the logo on the employee and manager home pages. See “Global
Non-Home Override” on page 32.
Note: To disable an override, tap Disable in step 2.
User’s Guide 105

Pay Code Move Amount
Use the Pay Code Move Amount transaction to move an employee’s hours from
one pay code to another. The prompts that appear depend on how your
administrator set up the transaction in the host application. The following
procedure lists all possible prompts.
Note: The following procedure assumes that the option to transfer to another job
is available. If the transaction does not allow job transfers, “Enter Badge” is the
last prompt that appears.
1. Tap Pay Code Move Amount.

2. Enter the employee’s badge ID and tap Enter.
3. Select the date.
5. Select the From Pay Code.
6. Enter the hours and tap Enter.
7. Select the To Pay Code.
8. Enter the hours and tap Enter.
9. Depending on how your system is configured, select a From Labor Levels
from one or more of the following:
– Work Order
– Item Number
– Product
– Cost Center
106
– Job
– Department
– Division
11. Tap Submit.
View Bell Times
If a device is connected to a bell, organizations can schedule the bell to ring at

specific times, such as the start of a break. Bell schedules include primary bells
and optional warning bells. Primary bells signal the start of a transaction; warning
bells signal the approach of a transaction (for example, the start of a shift).
To review the bell schedules, tap View Bell Times.
Administrators: Use the device management application to configure bell
schedules, including the following parameters:
• The days and times that the primary bell rings.
• The length of time that the primary bell rings.
• The length of time before the primary bell rings that the warning bell rings.
• The length of time that the warning bell rings.
User’s Guide 107

Ring Bell
Use the Ring Bell transaction to ring the bell at unscheduled times, such as during
an emergency.
1. Tap Ring Bell.
2. Enter the Duration of the ring, in seconds.
3. Tap Enter.
Silence Bell
Use the Silence Bell transaction for either of the following reasons:
• To prevent the bell from ringing as scheduled, for a specified duration.
• To silence a bell that is ringing.
1. Tap Silence Bell.
2. Enter the Duration (in seconds) that the bell is silent. If you enter 0, the bell is
silent for an indefinite period.
3. Tap Enter.
108
Note: To disable the silencing of the bell so that it will ring later as scheduled,
perform this transaction again and specify a duration other than 0.
Single Home Employee Restriction Override
When unusual circumstances occur, use the Single Home Employee Restriction
Override transaction to override schedule and punch restrictions for a specific
home employee. For example, you can allow an employee to start or leave work
earlier than scheduled.
In the Number of Credits step, enter the number of times that an employee can
punch. This step allows you to extend the override to an employee for a longer
duration.
1. Tap Single Home Employee Restriction Override.
3. Enter the number of credits (99 or fewer) and tap Enter.
When a restriction override is enabled, a small icon appears near the upper right
corner of the idle screen (in Employee, Manager, or Maintenance mode).
User’s Guide 109

Single Non-Home Employee Restriction Override
Use the Single Non-Home Employee Restriction Override transaction to enter a

punch for a non-home employee when there is a Global Restriction in effect. You
can perform this transaction for several employees in succession.
1. Tap Single Non-Home Employee Restriction Override.
3. Swipe the next employee’s badge or enter the badge ID and tap Enter.
4. Continue in this manner until you have included all of the appropriate
employees.
When a restriction override is enabled, a small icon appears near the upper right
corner of the idle screen (in employee, manager, or maintenance mode).
View Employee Information
The View Employee Information transaction displays a set of data for a specific
employee.
1. Tap View Employee Information.
110
2. Swipe the employee’s badge or enter the badge ID and tap Enter. The
following information appears:
– General
– Schedules
– Punch Restriction Credits
– Message Assignments
– Accruals
– Biometric Enrollment status (Enrolled or Not Enrolled)
Biometric Templates Report

Run this report to view a list of some or all of the biometric templates that are
stored in the biometric device.
1. Tap Biometric Templates Report.
– To view all of the templates, tap All. Go to step 6.
– To view only templates that have low scores or other problems, tap
Problem. Continue to the next step.
3. Select the search criteria. Tap the appropriate soft key and tap Yes.
– Quality or Content < 60
– Quality < 40 or Content < 20
– Threshold of None
– Thumb or Pinkie
– Non-optimal finger placement
– Quality & Content 0
Note: For details about these terms, see “Biometrics” on page 71.
4. Tap Review.
5. Tap Submit to view the results.
User’s Guide 111

The following QuickGlance transactions are available when you are working in
manager mode. For more information, see “QuickGlance transactions” on page
54.
Pay Code Move Online (QuickGlance)
Note: This transaction is available only when you are using Enterprise eTIME as
the host application.
Use the Pay Code Move Online transaction to move a positive or negative amount
of time from one pay code to another. The pay codes that are available depend on
how you are configured in the host application.
1. Tap Pay Code Move Online.
3. Select the date.
5. Select the pay code that you are moving hours from.
6. Enter the number of hours and tap Enter.
7. Enter the pay code that you are adding hours to.
9. Tap Submit.
112
Schedule Override (QuickGlance)
Note: This transaction is available only when you are using Enterprise eTIME
and Enterprise Scheduler as the host applications.
The Schedule Override transaction allows you to edit shifts at the device—
without using Enterprise Scheduler. The host application validates these revisions
against the punch interpretation rules that apply to you. If the changes are rejected,
an error message appears. If the changes are accepted, the revised schedule is
saved to the host application database. The host application then sends the revised
schedule back to the device, which accepts or rejects the punches.
To begin the Schedule Override transaction:
1. Tap Schedule Override.
The Schedule Override screen displays up to three scheduled shifts. If you are
working when you perform this transaction, the current shift is included. If
you do not have a schedule, no shifts appear, and the tab reads “0 Schedule
Items.”
– To add a shift, go to “Adding shifts” on page 114.
– To edit a shift, go to “Editing shifts” on page 114.
– To delete a shift, go to “Deleting shifts” on page 115.
User’s Guide 113

Adding shifts
Note: The Schedule Override transaction does not allow you to add shifts that
comprise more than one segment.
1. Tap Add Shift.

2. Select the start date of the shift.
3. Enter the start time and tap Enter.
4. Select the end date of the shift.
5. Enter the end time and tap Enter.
8. Tap Submit.
Editing shifts
1. Select a shift.
2. Tap Edit.
3. Select the start date of the shift.
4. Enter the start time and tap Enter.
5. Select the end date of the shift.
6. Enter the end time and tap Enter.
9. Tap Submit.
114
Deleting shifts
1. Select a shift.
2. Tap Delete.
4. Tap Submit.
User’s Guide 115

116
Chapter 4
Maintenance Mode Functions

• “Initial setup and configuration” on page 119.
• “Maintenance mode functions” on page 123.
• “Settings” on page 125.
• “Advanced” on page 136.
• “Reports” on page 144.
• “Tests” on page 150.
Chapter 4 Maintenance Mode Functions
Introduction
Maintenance mode allows you to display technical information about the ADP
InTouch data collection device, perform configuration tasks, and execute
diagnostic tests. These tests can help you troubleshoot hardware malfunctions.
If you or a product representative cannot diagnose a particular hardware problem,
return the device to ADP. See the guide for returning the touchscreen data
collection device.
Caution: Before you disassemble the device, use the host application to collect all
of the data that is stored on it.
The number of available options depends on the type of device you are using:
Standard model or Slim Profile model. The deeper, Standard model (see
illustration) enables you to install more options, such as an external reader or
back-up battery.
Important: The application software for the device resides on the SD (Secure
Digital) card, which is in the unit. Removing, copying, or altering the SD card
voids your warranty.
118
Initial setup and configuration

This section describes how to initially set up and configure a new data collection
device. These instructions apply to a typical setup. The procedure can vary
depending on which options are installed and which features your organization is
using.
Some configuration tasks, such as defining which transactions users can perform
at the device, require you to use the device management application. In addition,
many of the settings that you configure on the device must match the
corresponding settings in the device management application. These settings are
identified throughout this chapter. For more information, see the system
Note: For details about assembling and mounting the device, see the ADP
InTouch installation guide.
Required settings
The following steps apply to all setup scenarios:
1. Power up the device.
If the device times out during the initial setup, you can re-access maintenance
mode in two ways: swipe a Maintenance badge; or open the device and press
the maintenance mode button on the main board, which is on the inside front
cover (see button  in the following illustration). To remove the front cover,
use the security wrench that was shipped with the device. You must press and
hold the button for four seconds.
Note: Button  enables you to restart the device, when the system is not
responding. Press and hold the button for four seconds.
User’s Guide 119

Note: If you are prompted to calibrate the touchscreen, use a stylus pen (do
not use your finger) to tap each of the five cross-hairs that appear. For detailed
instructions, see “Calibrate Touchscreen” on page 142.
2. Tap the default language.
Note: This language is used only during the initial setup and configuration of
the device. After you complete the setup, you download the language
information from the device management application. The default language
that you specify in the device management application supersedes the default
language that you choose in this step. For more information, see “Language
support” on page 22.
The Communications Settings page opens.
120
3. Configure the Communication Settings, which include:

– General communication settings (server-initiated or device-initiated).
– IPV4 configuration or IPV6 configuration.
– DNS (Domain Name System) configuration.
For information about configuring these settings, see “Communication
Settings” on page 126.
4. Set the date and time (see “Date and Time” on page 125).
Important: By default, the maintenance mode password for all new devices is set
to 115190. ADP recommends that, for security purposes, you change the
password. Go to “Change Maintenance Mode Password” on page 138. If you do
not change the default password, a Security Alert prompts you to change it, each
time that you swipe a Maintenance badge, enter 115190, and tap Enter.
Optional settings
Perform one or more of the following steps, depending on the options and features
that you are using:
• To change the default audio settings, see “Audio” on page 132.
• To change the default display settings, see “Display” on page 132.
• If one or more bar code badge readers are attached to the device, use the Bar
Code Symbology setting to ensure that the device can read the badges. See
“Bar Code Symbology” on page 133.
• If one or more remote badge readers are connected to the device, use the
Remote Readers function to configure them. See “Remote Readers” on page
134.
• To allow a user to remotely access the device from a PC, enable the Remote
Access function. See “Remote Access” on page 132.
• To allow a user to remotely debug the device from a PC that is running VNC,
enable the Remote Debug Mode function. See “Remote Debug Mode” on
page 139.
User’s Guide 121

• If the device makes available the Call for Assistance employee transaction,
configure the VoIP settings (see “VoIP Settings” on page 134).
Completing the setup

Use the host application to complete the following tasks (for details, see the
system administrator’s guide for the device management application).
• Add the device to your system configuration, and assign it to a device group.
• Test the communication between the host application and the device.
• Define the transactions (in employee mode and manager mode) that users can
perform at the device.
• Define which type of data to download from the host application to the device
(for example, activity codes, pay codes, and so on).
122
Maintenance mode functions
Maintenance mode functions
Note: At the conclusion of many functions, a Review page appears. Tap Back to
make changes, or tap Submit to save your data. The instructions in this chapter
assume that you are ready to Submit; they do not explicitly mention the Back
option, when it is available.
Accessing and exiting maintenance mode

After you perform the initial setup, there are two routine ways to access
maintenance mode.
User’s Guide 123

Using a Maintenance badge
Swipe the Maintenance (“M”) badge within two inches of the target area (top right
corner of the device). Depending on how the device is configured, the system
prompts you for a password. If you have not already changed the maintenance
mode password from its default value (115190), the system prompts you to
change the password to a more secure value. See “Change Maintenance Mode
Password” on page 138.
To exit from maintenance mode, press the Home key.
Note: If the device is idle for 45 seconds without any input from a user, it
automatically exits maintenance mode and returns to employee mode.
Using the Menu key
Press the Menu key on the front of the device (bottom left), and tap Maintenance
Mode. Enter the maintenance mode password, and tap Enter.
Note: The instructions for maintenance mode functions in this chapter assume that
you are already in maintenance mode.
Cleaning the touchscreen
Note: Do not spray screen cleaner directly on the device. Spray the cleaner on a
soft, lint-free cloth. See the ADP InTouch installation guide for additional
preventive maintenance information.
To clean the touchscreen surface, press the Menu key on the front of the device
(bottom left), and tap Clean Touchscreen. The system disables the touchscreen
for 30 seconds, so that you can clean its surface without inadvertently performing
a transaction. The system counts down the number of seconds that the touchscreen
remains disabled. After you finish cleaning the touchscreen, wait until the
remaining time elapses, or press the Home key on the front of the device (bottom
right) to exit.
124
Settings
Settings
Date and Time

Use the Date and Time setting to set the date and time on the device.
1. Tap Settings.
2. Tap Date and Time.
3. Year Setting: Enter the four-digit year, and tap Enter.
4. Month Setting: Enter the month, and tap Enter.
5. Day Setting: Enter the date, and tap Enter.
6. Time Setting: Enter the time, tap the AM/PM soft key to toggle between AM
and FM, and tap Enter.
7. Tab Submit.
Note: When the device establishes a connection with the host application, the
latter resets the date and time on the device to match its own settings.
User’s Guide 125

Communication Settings
Note: The communication settings for the device must match the corresponding
settings in the device management application. If your organization uses
Enterprise Device Manager, the Communication Mode settings that you enter in
the Device Communication Setting building block (Setup > Device Manager
Setup > Device Communication Settings) must match the communication
settings that you enter on the device.
General Communication settings
Server-Initiated
1. Tap Settings.
2. Tap Communication Settings.
3. Tap General Communication.
4. Server–Device Initiated: Tap Server-Initiated.
5. Device ID: Enter the same ID that you enter in the device management
application (Setup > Device Manager Setup > Devices).
6. Tap Submit.
Note: For Server-Initiated communication, you must also enter the IPV4 or IPV6
Configuration settings. See “IPV4 Configuration” on page 128, and “IPV6
Configuration” on page 129.
Device-Initiated
1. Tap Settings.
3. Tap General Communication.
4. Server–Device Initiated: Tap Device-Initiated.
5. Device ID: Enter the same ID that you enter in the device management
application (Setup > Device Manager Setup > Devices).
126
Settings
6. Primary Server Password: This password allows the device management

application to identify the device when it performs operations such as
QuickGlance transactions. Enter a numeric password whose length is 6–10
digits.
Note: If the password is enabled for the device in the device management
application (Setup > Device Manager Setup > Device Communication
Settings), enter the same password here. If the password is disabled for the
device, enter any combination of six digits.
7. Verify Server Password: Re-enter the password.

8. HTTP-SSL: Choose the same setting that you specify in the device
management application (Setup > Device Manager Setup > Device
Communication Settings).
9. Primary Server IP: The IP address of the Web host server that you are
connecting to (the default value 127.0.0.5). Enter the same IP address that you
enter in the device management application (Setup > Device Manager Setup
> Device Communication Settings).
10. Primary Server Port: Enter the same Primary Port number that you enter in the
device management application (Setup > Device Manager Setup > Device
Communication Settings). The default value is 80 (non-SSL).
11. Primary Server Instance ID: The instance ID number of the timekeeping
application that the device is communicating with (the default value is 5001).
Enter the same instance ID that you enter in the device management
application (Setup > Device Manager Setup > Device Communication
Settings).
Note: If you later change the instance ID in Device Manager Setup, the setting
in the device is updated when it next initiates communication with the device
management application.
12. Tap Submit.
User’s Guide 127

IPV4 Configuration
Note: If you are using the IPV6 IP address format, skip this setting.
Important considerations for Dynamic Host Configuration Protocol (DHCP)
Use a DHCP server to automatically assign IP addresses to devices (see step 4, in

the procedure that follows). Before you complete the communication settings for
the device, note the following:
• Ensure that your DHCP server complies with the minimum requirements of
the DHCP RFC2132 standard to supply an IP address, subnet mask setting,
and default gateway setting.
• Do not configure ADP InTouch devices to use DHCP on a network that does
not support DHCP. Otherwise, each device performs an address request every
five seconds for an indefinite period. These requests can adversely affect
network performance.
• To change the IP address of a device that uses DHCP: change the address on
the network; assign the address to the device; and then remove the address
from the DHCP pool so that another device cannot use it.
• If you remove a device that uses DHCP, you can reuse its former IP address.
To configure the device to use the IPV4 address format:
1. Tap Settings.
3. Tap IPV4.
4. Address Mode—do one of the following:
– Tap DHCP. Go to step 8.
– Tap Static. Go to the next step.
5. IP Address: Enter the IP address for this device (the default value is 127.0.0.1)
and tap Enter.
6. Subnet Mask: Enter the IP address for the sub-network (the default value is
255.255.255.0) and tap Enter.
7. Gateway: Enter the gateway IP address (including the periods) and tap Enter.
128
Settings
8. Auto DNS Update: Tap True or False.

9. Speed—tap one of the following:
– Auto
– 10 Full Duplex
– 10 Half Duplex
– 100 Full Duplex
– 100 Half Duplex
10. Tap Review.
11. Tap Submit.
IPV6 Configuration
Note: If you are using the IPV4 IP address format, skip this setting.
To configure the device to use the IPV6 address format:

1. Tap Settings.
3. Tap IPV6.
4. IPV6 Support:
– If False, go to step 12.
– If True, continue to the next step.
5. Address Mode: Select one of the following:
– Manual: Complete steps 6, 7, 8, 9, 11, and 12.
– Stateful: Go to step 9.
– Stateless: Go to step 9.
6. IP Address: Enter the IP address and tap Enter.
7. Prefix: Enter the prefix and tap Enter.
8. Gateway: Enter the gateway IP address and tap Enter.
User’s Guide 129

9. Use DHCP V6 server for options (O flag): Tap True or False.

10. Use DHCP V6 server for IP address (M flag): Tap True or False.
11. Speed: This setting defaults to Auto.
12. Tap Submit.
DNS Configuration
The DNS (Domain Name System) feature enables a device to access and process
information that does not reside on the device. QuickGlance transactions, for
example, access a URL for information. To use the DNS feature, you must have
access to a DNS server.
For example, the View Schedules Online transaction requires access to the host
application database, to access current information about schedules and jobs. The
DNS feature resolves the domain name of the host application’s server so that the
device can access the information at the specified URL.
1. Tap Settings.
3. Tap DNS Configuration:
– If you are using the IPV4 IP address format and you set the Address
Mode to DHCP (see “IPV4 Configuration” on page 128), the system
auto-populates all of the DNS values. Go to step 9.
– Otherwise, go to the next step.
4. Enabled: Tap True.
5. Primary DNS Server: Enter the IP address of the primary DNS server.
6. Secondary DNS Server: Enter the IP address of the secondary DNS server.
7. Primary DNS Server (IPV6):
– If you set IPV6 Support to True and you set the Address Mode to
Manual (see “IPV6 Configuration” on page 129), enter the IP address of
the primary DNS server.
– Otherwise, go directly to the next step.
130
Settings
8. Secondary DNS Server (IPV6):

– If you set the IPV6 Address Mode to Manual and you have a secondary
DNS server for IPV6, enter the IP address of this server.
– Otherwise, go directly to the next step.
9. Tap Submit.
Important considerations for Dynamic DNS (DDNS) Support
• Dynamic DNS is supported by ADP InTouch by configuring the DHCP server
to update the DNS server dynamically.
• When an IP address is assigned to the client device, the DHCP server updates
the DNS server with the DNS (A) record and (PTR) records.
• Configure the DHCP server so that it deletes the records in the DNS server
when an IP address lease time expires for a particular client device.
• Windows 2003 (and higher versions) DHCP server and DNS server support
this type of behavior and configuration.
• The DNS server is not updated when the address mode of the client device is
configured as static (and the static IP address is configured at the device). The
DNS server is updated only when the address mode of the client device is
configured as DHCP.
The ADP InTouch device workflow with Dynamic DNS server configuration is as
follows:
• The device makes a request to the DHCP server. By default, the device ID is
used as the device host name.
• The DHCP server assigns an IP address to the client request.
• If the DHCP server is configured to update the DNS server, only the DNS
server is updated.
• The client device makes a request to the DHCP server to renew the IP address
at a frequency equal to the lease time divided by two.
• If the IP address is not renewed, the corresponding DNS record is deleted
from the DNS server.
User’s Guide 131

Audio
Use the Audio settings to configure the tones that the device emits.
1. Tap Settings.
2. Tap Audio.
3. Tone Volume: Tap the plus (+) or minus (-) sign to adjust the volume of the
beeper.
4. Key Click: Indicates whether the device emits a clicking tone when users tap
the touchscreen or a key.
Note: To listen to your settings, tap Set and then tap Test. To retain the
original settings, tap Revert.
5. Tap Set.
Display
Use the Display setting to adjust the brightness of the device screen.
1. Tap Settings.
2. Tap Display.
3. Brightness Control: Tap the plus (+) or minus (-) sign to adjust the brightness.
4. (Optional) To preview the setting, tap Test.
– To revert to the original brightness, tap Revert.
– To save the new setting, tap Set.
Remote Access
This function enables a device to be remotely accessed, using a VNC viewer. It is
useful for troubleshooting purposes.
1. Tap Settings.
132
Settings
2. Tap Remote Access.

3. Remote Access Support: Tap Enabled.
4. Access Password: Enter the password.
5. Verify Access Password: Re-enter the password.
6. Tap Submit.
To remotely access this device using a VNC viewer, you must have the following
information:
• IP address of the device.
• Remote access password for the device.
When you connect to this device using a VNC viewer, you can access the two
keys on the front of the device:
To access the device Menu key from the viewer session, press Ctrl+m.
To access the device Home key from the viewer session, press Ctrl+h.
Bar Code Symbology

Use the Bar Code Symbology setting to specify the types of bar codes that
employee badges use, so that the device can read the badges properly. When the
host application sends the device configuration to this device, it overwrites the
settings that you select here.
Caution: If you set Interleaved 2-of-5 to False, the device cannot read a
Maintenance or a Supervisor badge. Consequently, users cannot access
maintenance mode or manager mode from this device.
1. Tap Settings.
2. Tap Bar Code Symbology.
3. Select True for each bar code type that employee badges use:
– EAN-8 (European Article Numbering 8)
– Interleaved 2-of-5
– UPC-A (Universal Product Code A)
User’s Guide 133

– UPC-E (Universal Product Code E)

– Code 128
– Code 39
– EAN-13 (European Article Numbering 13)
– Codabar
4. Tap Submit.
Remote Readers
You can connect one or two remote badge readers to a given data collection
device. Remote readers can allow employees to perform simple punches.
To configure remote readers:
1. Tap Settings.
2. Tap Remote Readers.
3. Remote Readers 1: Select a reader (for example, Prox).
4. (Optional) Remote Readers 2: Select the same reader that you chose in the
previous step.
5. Tap Review.
6. Tap Submit. The device automatically restarts.
VoIP Settings
Configure the VoIP (Voice-over-Internet Protocol) settings to enable employees to
use the Call for Assistance transaction (See “Call for Assistance” on page 53).
1. Tap Settings.
2. Tap VoIP Settings.
3. Registrar: Enter the IP address and tap Enter.
4. User Name: Enter the user name and tap Enter.
5. Password: Enter the password and tap Enter.
134
Settings
6. STUN (Session Traversal Utilities for NAT) Server: Enter the IP address and
tap Enter.
7. Tap Submit.
User’s Guide 135

Advanced
The Advanced functions allow you to support the biometric functions, and to
perform routine maintenance and troubleshooting activities.
Failure Override
Note: This setting is available only for data collection devices that include a
biometric device.
Use Failure Override to specify whether ADP InTouch accepts or rejects

biometric punches when authentication fails.
1. Tap Advanced.
2. Tap Failure Override.
– To allow punches when authentication fails, tap Accept Punches.
– To disallow punches when authentication fails, tap Reject Punches.
Note: This setting defaults to Reject Punches.
136
Advanced
Employee Enroll Count

This function is available only for data collection devices that include a biometric
device. It displays the number of employees who are enrolled for biometric
authentication, and the number who are not enrolled.
1. Tap Advanced.
2. Tap Employee Enroll Count.
Non-Enrolled Employees
Note: This setting is available only for data collection devices that include a
biometric device.
The screen lists the employees who are assigned to the device group that includes
the current device, but who are not enrolled for biometric authentication.
1. Tap Advanced.
2. Tap Non-enrolled Employees.
Restart Terminal
Note: You can also restart a device using the device management application.
Select Device Manager > Devices > Troubleshooting > Reboot Device.
Use the Restart Terminal function to restart the device.

1. Tap Advanced.
2. Restart Terminal: Tap Yes.
3. Tap Yes to confirm your selection.
User’s Guide 137

Important: If the device is not responding, you can reboot it using the restart
button on the main board, which is on the inside front cover of the device. To
remove the cover, use the security wrench that was shipped with the device. You
must press and hold the button for four seconds. See the note on page 119, and the
accompanying illustration.
Change Maintenance Mode Password

Use the Change Maintenance Mode Password function to change the password for
a Maintenance badge, and to require users to enter a password when they swipe
their badges.
Note: Even if you do not require users to enter a password to access maintenance
mode, you must change the default password (115190) to a new value. That is,
you cannot set a blank password.
1. Tap Advanced.
2. Tap Change Maintenance Mode Password.
3. Enter the new password (six or fewer characters) and tap Enter.
4. Re-enter the new password and tap Enter.
5. (Optional) To require users to enter this password when they swipe a
Maintenance badge, enable Password with Badge.
6. Tap Submit.
138
Advanced
Remote Debug Mode
Note: The Remote Debug Mode function requires you to first enable Remote
Access (see “Remote Access” on page 132).
The Remote Debug Mode function allows a user to remotely debug a reader, from
a PC that is running UltraVNC.
1. Tap Advanced.
2. Tap Remote Debug Mode.
3. Tap Enable.
4. Tap the menu on the right side of the screen. A list of the integrated readers
that are installed on the ADP InTouch appears.
5. Tap the appropriate reader.
6. Tap the appropriate badge:
– S (Supervisor badge)
– M (Maintenance badge)
7. Tap Swipe.
8. Tap OK.
Note: After the ADP InTouch reboots, the Remote Debug Mode menu is
disabled. To re-enable it, repeat the steps described in this section.
Factory Defaults
Use Factory Default to revert the device settings to the factory default settings.
Caution: Use the Factory Default settings only if the device is not operating
properly. You lose all previous settings and data when you perform this function.
1. Tap Advanced.
2. Tap Factory Defaults.
User’s Guide 139

3. Tap Restore.
4. Tap Yes to confirm your selection. The device reboots.
5. Restore the Communication Settings. See “Communication Settings” on page
126.
Delete All Punches
Caution: The Delete All Punches function deletes all transactions stored in the
device database.
Use the Delete All Punches function to correct the “Last punch invalid” error. For
more information, see “Last punch invalid [NGT 04-2 ({failureCode})]” on page
157. After you perform the Delete All Punches function, the device contains only
home employee data associated with schedule enforcement.
1. Tap Advanced.
2. Tap Delete All Punches.
3. Tap Delete.
4. Tap Yes to confirm your selection.
Restore HTTP (non-SSL)
Note: The Restore HTTP (non-SSL) function is available only if the device uses
server-initiated communication.
The devices communicate with the host application in secure mode, which uses
SSL for authenticating and encrypting data. Secure mode allows the host to use
HTTPS when processing URLs, but it disallows HTTP.
If communication fails on the host application side, perform this function to
enable the host to use HTTP. You can then use methods such as SSH-SFTP to
communicate with the device for troubleshooting purposes.
140
Advanced
Note: The Restore HTTP (non-SSL) function does not prevent the host from using
HTTPS; it only adds the ability to use HTTP.
To perform the Restore HTTP (non-SSL) function:

1. Tap Advanced.
2. Tap Restore HTTP (non-SSL).
3. Tap Restore.
To return the device to secure mode (that is, to disallow HTTP), access the device
management application and initialize the device. Initialization restores the device
to secure mode, which is its default state.
Biometric Verification
Note: This test applies only to devices that include the ADP QuickPunch
authentication device.
ADP InTouch confirms that an employee’s finger scan image matches the
corresponding template in the biometric device. The Biometric Verification
function allows you to perform a typical biometric verification punch without
creating an actual punch record for the employee.
1. Tap Advanced.
2. Tap Biometric Verification.
3. Swipe the badge that you are testing, or enter the employee’s badge ID.
4. Direct the employee to place the appropriate finger on the sensor, using the
same position that was used during the initial enrollment.
User’s Guide 141

If the device accepts the verification, a confirmation message appears.

If the verification fails, an error message appears. Tap Retry and instruct the
employee to repeat the verification process. If the verification repeatedly fails,
re-enroll the employee’s finger. See “Biometrics” on page 71.
Biometric Enrollment Tutorial Video

This function plays a video that shows how to enroll employees for biometric
authentication. This video is also available during the enrollment process (see
“Biometrics” on page 71).
1. Tap Advanced.
2. Tap Biometric Enrollment Tutorial Video.
Calibrate Touchscreen
The Calibrate Touchscreen function allows you to recalibrate the device’s
touchscreen, to improve its touch accuracy.
1. Tap Advanced.
2. Tap Calibrate Touchscreen.
3. Tap Calibrate.
4. Tap Yes. The device reboots, and displays the touchscreen calibration utility.
142
Advanced
5. Use a stylus pen (do not use your finger) to tap each cross-hair, as it appears
on the screen. Five cross-hairs appear: one in each corner, and one in the
middle of the screen.
User’s Guide 143

Reports
Software report
The Software report displays various file components and their version numbers.
The report can reveal whether certain components are up-to-date, which can help
you perform diagnostics.
1. Tap Reports.
2. Tap Software.
File Systems report

The File Systems report displays information about the following partitions:
• Boot
• Root
• Database
• Multimedia
• Staging Area
For each partition, the following information appears (all sizes in megabytes):
• Total Size: The total size of the partition.
• Used: The amount of space that is currently being used.
• Available: The amount of available space in the partition.
• Used Percentage: The percentage of the partition that is currently being used.
144
Reports
To run the report:

1. Tap Reports.
2. Tap File Systems.
Database report
The Database report displays information about the tables in the database. It
includes information about punches, employees, and the biometrics function.
To run the report:
1. Tap Reports.
2. Tap Database.
Hardware report
This report displays information about the hardware inside or attached to the
device, including:
• The serial number of the device, and the device ID.
• The kinds of optional devices that are installed (for example, remote bar code
reader, proximity reader, and so).
• The formats of the optional devices.
• The amount of total and used memory.
• The amount of total and used disk space.
To run the report:
1. Tap Reports.
2. Tap Hardware.
User’s Guide 145

Communication Settings report
Note: The Communication Settings report is only available with devices that
operate in device-initiated mode.
This report displays all of the settings that you configured using the
Communication Settings function (See “Communication Settings” on page 126).
The information in the report can help you diagnose problems with the device.
To run the report:
1. Tap Reports.
Network report
The Network report displays the network configuration for the device. It indicates
whether the remote access feature is enabled, and which IP address format the
device is using: IPV4 or IPV6. It includes the IP addresses for the primary and
secondary domain name servers (DNS). For information about enabling the DNS
feature, see “Communication Settings” on page 126.
To run the report:
1. Tap Reports.
2. Tap Network.
Device Status report

Use the Device Status report to display information about a particular device,
including:
• The version number of the operating system.
• The device ID.
• The version number of the database schema.
• The version number of the application firmware.
146
Reports
To run the report:

1. Tap Reports.
2. Tap Device Status.
Memory report
The Memory report displays the amount of memory on the device. It includes the
amount of total memory, free memory, and swap memory.
To run the report:
1. Tap Reports.
2. Tap Memory.
Ethernet report
This report displays information about the Ethernet connection to the device. The
statistics reflect the activity since the device was last restarted, including:
• The MAC (Media Access Control) address.
• The Ethernet speed.
• The number of packets that were transferred and received.
• The number of transfer and receive errors that occurred.
• The number of collisions that occurred.
To run the report:
1. Tap Reports.
2. Tap Ethernet.
User’s Guide 147

Readers report
The Readers report displays information about the badge readers that are attached
to the device. The content varies, depending on the type of reader, but it includes:
• The type of reader.
• The device state.
• The firmware version number.
• The number of good reads.
• The number of bad reads.
To run the report:
1. Tap Reports.
2. Tap Readers.
Biometric report
The Biometric report is available only for ADP InTouch devices that include a
biometric authentication device. The report displays statistics about the biometric
activity at the device, including:
• The number of templates that are stored in the biometric device. If a single
employee enrolls both a primary and a secondary finger, the device counts
them as two templates.
• The maximum number of templates that the device can hold, and the current
number of templates.
• The number of successful finger scan images.
• The number of times that the device could not associate a template with the
badge ID of an employee.
• The number of firmware and hardware errors associated with the device.
148
Reports
Note: The number of event occurrences are cumulative totals for the life of the
biometric device. You cannot reset the totals or report on specific time spans.
1. Tap Reports.
2. Tap Biometric.
User’s Guide 149

Tests
Sequential test
Use the Sequential test to execute the Display, LED, and Tone tests, in succession.
When the beeper emits two tones, the test is complete.
Note: You can run each test included in the Sequential Tests function individually,
using each test’s maintenance function.
1. Tap Tests.
2. Tap Sequential.
3. Tap the play button. The tests execute automatically.
Communications test
Note: The Communications test is available only on devices that use device-
initiated communication. On devices that use server-initiated communication, use
the Test Device function in the device management application.
150
Tests
Use the Communications test to determine whether the data collection device is
communicating properly with the application server. The application server is also
known as the primary server. The information on the report includes:
• The outcome of the test (Success or Failure).
• The primary server IP address.
• The primary server instance ID.
• The primary server port.
To run the test:
1. Tap Tests.
2. Tap Communications Test. The device contacts the primary server and then
displays the results screen.
Integrated Badge test

Use the Integrated Badge test to check a badge or badge reader.
1. Tap Tests.
2. Tap Integrated Badge.
3. Swipe the badge that you are testing. The information that appears depends on
the type of badge you are testing. It can include the following:
– Symbology
– Badge Data
– Badge type
– Barcode length
– Company code
– String Part1
– String Part2
– String Part3
User’s Guide 151

Display test
Note: You can execute the Display test, Tone test, and LED test as a group by
running the Sequential test. See “Sequential test” on page 150.
Use the Display test to check the device’s screen.

1. Tap Tests.
2. Tap Display.
3. Tap the play button. A pattern of vertical bars in each of the following color
arrangements appears:
– Red, green, blue, black, white.
– Green, blue, black, white, red.
– Blue, black, white, red, green.
– Black, white, red, green, blue.
– White, red, green, blue, black.
Tone test
Use the Tone Test to ensure that the device’s beeper is operating.
1. Tap Tests.
2. Tap Tone.
3. Tap the play button. The device emits a tone during this test. If the test is
successful, the message “Tone Detected” appears.
152
Tests
LED test
Use the LED Test to ensure that the device’s LED lights are working.
Note: This test does not test the LED light on an attached remote reader.
1. Tap Tests.
2. Tap LED.
3. Tap the play button. If the test is successful, the lights flash, in succession,
red, green, and yellow.
User’s Guide 153

GPIO Output Bits test

Output bits are electronics that control external devices such as bells or door
strikes, which are attached to ADP InTouch. Use the GPIO Output Bits test to
ensure that these external devices are operating.
1. Tap Tests.
2. Tap GPIO Output Bits.
3. Tap the button that corresponds with the output bit (1-4) that you are testing to
toggle the output bit between an on or off state.
Monitor GPIO Inputs test

1. Tap Tests.
2. Tap Monitor GPIO Inputs.
3. Tap the play button.
Microphone test
This test ensures that the integrated microphone is operating properly.
1. Tap Tests.
2. Tap Microphone.
3. Tap the record button (red dot). If the recording is successful, the message
“Recording Complete” appears.
4. To listen to the recording, tap the play button.
Remote Badge test

This test ensures that the remote badge reader is operating properly.
1. Tap Tests.
2. Tap Remote Badge.
3. Tap the play button.
154
Chapter 5
Error Messages and Troubleshooting

• “Error messages” on page 156.
• “Troubleshooting” on page 164.
Chapter 5 Error Messages and Troubleshooting
Error messages
ADP InTouch displays various error messages to help you perform transactions
and diagnose problems.
Some of the error messages contain a message number, with the prefix “NGT.” A
portion of these messages may also include a failure code, as in the following
example:
Schedule violation [NGT 05-1 ({failureCode})]
When you call your product’s representative for support, refer to the message
number and failure code.
Note: Different error messages can have the same message number. In addition,
identical error messages can appear in different contexts.
Some error messages contain “{n},” where n represents dynamic content, such as
a number or word. The system dynamically inserts the content of {n} into the
string, as required by the device transaction. See the following examples:
Field precision is {n} [NGT 94-20]
Maximum value is {n} [NGT 96-1]
Exact length is {n} [NGT 96-3]
This section includes some of the more common error messages and how to
address them. For a complete list of the error messages and text strings, see the
guide to translating and customizing the ADP InTouch interface.
Error reading badge data [NGT 01-1]
The device detected a badge swipe, but it could not interpret the data correctly.
Administrators: Depending on the type of reader, run one of the following tests:
• Integrated Badge (see “Integrated Badge test” on page 151)
• Remote Badge (see “Remote Badge test” on page 154)
156
Error messages
Unrecognized badge format [NGT 02-1]
The device can decode the data on the badge, but the bar code does not match any
of the associated formats.
Administrators: Use the Bar Code Symbology setting to specify the appropriate
types of bar codes that employee badges use (see “Bar Code Symbology” on page
133).
Supervisor badge is not allowed [NGT 02-6]
The device does not permit access to Manager mode by swiping a Supervisor
badge. Only employees who are assigned a Manager license in the timekeeping
application can swipe their badges to access Manager mode.
Punch rejected [NGT 04-1 ({failureCode})]
The time that has elapsed since the last punch is less than the required minimum
time between punches.
Last punch invalid [NGT 04-2 ({failureCode})]
The date and time of the last punch is in the future, so the system cannot perform
schedule enforcement.
Schedule violation [NGT 05-1 ({failureCode})]
The schedule enforcement logic rejects the employee’s punch. The failure codes
provide details about addressing these violations:
101—You are attempting to punch too soon after your previous punch. Wait
until the repunch interval passes, and then punch again.
Administrators: The Restrict Punch Interval defines the amount of time that
must elapse before an employee can repunch. Use the device management
application to configure this parameter.
User’s Guide 157

102—The device management application has not downloaded the punch

interpretation rule that you are assigned to.
Administrators: Use the device management application to download the
appropriate punch interpretation rule to the device.
104—A previous punch has a future date and time stamp, so the system
cannot accept another punch until after the date and time of your previous
punch.
105—You are attempting to punch too soon after your previous punch. Wait
until the repunch interval passes, and then punch again.
Administrators: The Restrict Punch Interval defines the amount of time that
must elapse before an employee can repunch. Use the device management
108—You are attempting to start a new shift at an unscheduled time. Wait
until the start of your next scheduled shift, and then punch in.
Administrators: The Restrict Unscheduled In-punches parameter directs the
device to reject in-punches from employees who do not have a scheduled
shift. Use the timekeeping application to configure this parameter.
109—You are attempting to punch in too early for your next shift. Wait until
the start of your next scheduled shift, and then punch in.
Administrators: The punch must be within the Early Start Margin associated
with the scheduled start time. Use the timekeeping application to configure
this parameter.
110—You are attempting to punch in too late to start your next shift.
Administrators: The punch must be within the Late Start Margin associated
with the scheduled start time. Use the timekeeping application to configure
this parameter.
Managers: To allow the employee to punch in, perform a Schedule Override
transaction, or use the scheduling application to change the employee’s
schedule.
111—You are attempting to punch out too late to end your shift.
158
Error messages
Administrators: The punch must be within the Late End Restriction

associated with the scheduled end time. Use the timekeeping application to
configure this parameter.
Managers: To allow the employee to punch out, perform a Schedule Override
transaction.
112—You are attempting to punch out too early to end your current shift. Wait
until the end of your shift, and then punch out.
Administrators: The Begin Early End Restriction and Lift Early End
Restriction parameters determine when employees can punch out before the
end of a shift. Use the timekeeping application to configure these parameters.
113—You are attempting to punch out too early to end a meal. Wait until your
minimum meal time elapses, and then punch out.
Administrators: The punch must be after the minimum meal time has
elapsed, as defined in the Minimum Meal parameter. Use the timekeeping
114—Your punch interpretation rule is set for simple schedules, but you are
not assigned to a valid schedule.
Administrators: The Punch Restrictions setting specifies whether the device
enforces full or simple schedules. Use the timekeeping application to
configure this parameter. If you select Simple, you must assign a schedule to
the employee.
115—You are not allowed to punch out for a break because you are working
an unscheduled shift, or your current shift has no scheduled breaks.
Administrators: The Enable Schedule Enforcement setting directs the device
to reject home employee punches that are not based on their schedules. Use
the device management application to configure this parameter.
116—You are attempting to punch out for a break too early. Wait until the
start of your next break, and then punch out.
Administrators: The Early Start Break Margin parameter specifies how long
before scheduled breaks and meals employees can punch out. Use the
timekeeping application to configure this parameter.
User’s Guide 159

117—You are attempting to punch out too late to start a scheduled break, or
you are attempting to punch out too early to end your shift.
Administrators: The Late Start Break Margin specifies how long after the
start of scheduled breaks and meals that employees can punch out. The Begin
Early End Restriction and Lift Early End Restriction parameters prevent
employees from punching out too early to end a shift. Use the timekeeping
application to configure these parameters.
118—You are attempting to punch in from a break too late.
Administrators: The punch must be within the Late End Break Margin
associated with the break. Use the timekeeping application to configure this
parameter.
Managers: To allow the employee to punch in, perform a Schedule Override
transaction.
119—You are attempting to punch in from a break too early. Wait until the
end of your current break, and then punch in.
Administrators: The punch must be after the Minimum Meal time (which
also governs breaks) has elapsed. Use the timekeeping application to
configure this parameter.
120—You have already taken the break scheduled for this time. Wait until
your next scheduled break or the end of your shift, and then punch out.
Administrators: The employee has punched twice within the Late Start
Break Margin (this parameter is in the timekeeping application). The device
interprets the second punch as an improper attempt to punch out for the same
break.
121—You entered an invalid password for logging on as a manager.
Valid for home employees only [NGT 06-1]
This transaction can only be performed by home employees, but the employee
badge does not match any of the home employees loaded in the device.
160
Error messages
Unknown home employee [NGT 06-2 ({failureCode})]
The employee badge does not match any of the home employees loaded in the
device.
Managers: Access manager mode and swipe the employee badge, or enable a
single or global restriction credit.
Administrators: Use the device management application to allow non-home
employees to punch, or add the employee to the device group and then update the
device.
Invalid function for this employee [NGT 06-4]
The employee is attempting to perform a manager mode transaction (for example,

Change Password), but has not swiped a supervisor badge.
Invalid restriction level [NGT 08-1 ({failureCode})]
The employee badge does not match any of the home employees loaded in the
device. Non-home employees are allowed to punch, but not for the restriction
level encoded on the badge.
Managers: Access manager mode and swipe the employee badge, or enable a
single or global restriction credit.
Administrators: Use the host application to allow non-home employees to
punch, with the restriction level encoded on the badge.
Invalid for home employees [NGT 09-1]
The employee badge matches a home employee who is loaded in the device, but
only non-home employees can perform this transaction.
Managers: Access manager mode and enable a single or global non-home
restriction override.
Security violation [NGT 11-1 ({failureCode})]
User’s Guide 161

No punches allowed now [NGT 17-1 ({failureCode})]
DB failure for Passwords [NGT 36-4]
An error occurred when the device attempted to update its database with a new
password.
No restriction profile assigned [NGT 41-1 ({failureCode})]
The punch interpretation rule that the employee is assigned to is not available.
Enter valid data [NGT 94-8]
The invalid value that the user entered may appear to the right of the message.
Negative values not allowed [NGT 94-13]
Positive values not allowed [NGT 94-19]
Field precision is {0} [NGT 94-20]
You have not entered the required number of digits after the decimal point.
Password is incorrect [NGT 95-1 ({failureCode})]
You entered an invalid password for the Supervisor or Maintenance badge.
Enter data in decimal format [NGT 95-5]
Maximum length is {0} [NGT 96-1]
Minimum length is {0} [NGT 96-2]
162
Error messages
Exact length is {0} [NGT 96-3]
Maximum number of digits is 16 [NGT 96-4]
User’s Guide 163

Troubleshooting
This section provides some first steps you can take to perform troubleshooting.
There are three ways to troubleshoot a device:
• Using the device.
• Using a remote PC.
• Using the device management application.
Note: To troubleshoot more complicated hardware problems, which may require

an electrician, see the ADP InTouch installation guide, or contact your product
representative.
Using the device
Communications
To diagnose communication problems between the device and the application or

primary server, perform one or more of the following functions:
Restore HTTP (non-SSL)—Enables the host to use HTTP, when communication
fails on the host application side. See “Restore HTTP (non-SSL)” on page 140.
This transaction is available only if the device uses server-initiated
communication.
Communications test—Determines whether the device is communicating
properly with the application server. See “Communications test” on page 150.
This test is available only on devices that use device-initiated communication. On
devices that use server-initiated communication, use the Test Device function, in
Communications Settings report—Displays the settings that were entered in the
Communication Settings. See “Communication Settings report” on page 146. This
report is only available with devices that operate in device-initiated mode.
164
Troubleshooting
Biometrics
To diagnose problems related to biometric authentication devices, run the

following reports:
Biometric report—Displays biometric statistics, including the number of
firmware and hardware errors associated with a device. See “Biometric report” on
page 148.
Biometric Templates report—Displays templates that have low scores or other
problems. See “Biometric Templates Report” on page 111.
Badges
To diagnose problems with badges and badge readers, run the following tests:
Integrated Badge test—Confirms whether a badge or badge reader is functioning
properly. See “Integrated Badge test” on page 151.
Remote Reader test—Confirms whether a remote badge reader is working
properly. See “Remote Badge test” on page 154.
Display
To address problems with the device’s touchscreen or LED lights, perform one or
more of the following functions:
Calibrate Touchscreen—Recalibrates the device’s touchscreen. See “Calibrate
Touchscreen” on page 142.
Display test—Confirms that the device’s screen displays properly. See “Display
test” on page 152.
LED test—Confirms that the device’s LED lights are working. See “LED test” on
page 153.
User’s Guide 165

Audio
To ensure that the audio components of the device are working correctly, run the
following tests:
Microphone test—Confirms that the device’s microphone is operating properly.
See “Microphone test” on page 154.
Tone test—Confirms that the device’s beeper is working. See “Tone test” on page
152.
External devices
If external devices (for example, bells or door strikes) are attached to the ADP
InTouch, run the following tests to ensure that they are operating properly.
GPIO Output Bits test—See “GPIO Output Bits test” on page 154.
Monitor GPIO Inputs test—See “Monitor GPIO Inputs test” on page 154.
Device status icons
One or more status icons can appear on the employee mode home page. Four of
them indicate problems that require immediate attention:
• Running on battery backup
• Low disk space
• Network communications error
• System maintenance required
For details, see “Device status icons” on page 31.
166
Troubleshooting
Using a remote PC
To diagnose device problems using a remote PC, perform the following functions:
Remote Access—Enables a device to be remotely accessed, using a VNC viewer.
See “Remote Access” on page 132.
Remote Debug Mode—Allows an authorized user to remotely debug a reader,
from a PC that is running VNC. See “Remote Debug Mode” on page 139.
Note: To use this function, you must first enable Remote Access.
Using the device management application

A user can troubleshoot certain device operations from the device management
application. Select Device Manager > Devices > Troubleshooting. The options
include:
• Test Device
• View Device Transactions
• Find Employee Transactions
• Retrieve Logs
• View Log Report
• View Device Configuration Data
For details, see the system administrator’s guide for the device management
application.
User’s Guide 167

Restarting devices
There are three ways to restart a device:
• Using the Restart Terminal function—See “Restart Terminal” on page 137.
• Using the internal restart button—If a device is unresponsive, an authorized
user can reboot it using the restart button, which is located inside the device.
For details, see the note on page 119, and the accompanying illustration.
• Using the host application—In the device management application, select
Device Manager > Devices > Troubleshooting > Reboot Device.
168

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ADP InTouch

How to use and administer the

Published by ADP, Inc.

Document Revision History

Document Revision Product Version Release Date

C ADP InTouch v1.0 May 2012

System maintenance required ................................................................33

Chapter 2: Employee Mode Transactions

View Accruals Online (QuickGlance) .................................................. 60

Chapter 3: Manager Mode Transactions

Single Home Employee Restriction Override .....................................109

Chapter 4: Maintenance Mode Functions

Restore HTTP (non-SSL) ................................................................... 140

Chapter 5: Error Messages and Troubleshooting

This chapter contains the following sections:

Note: This documentation refers to transactions by their default names. Your

How ADP InTouch works

How the device operates with the host application

Maintenance mode allows authorized users to display technical information about

ADP InTouch features

Labor tracking transactions

Labor account transfers

Administrators: You can configure labor account transfers to work in the

Job tracking transactions

Job tracking allows an organization to track hours worked by location. It is

Job transfer sets

How job transfers and validation work

Type of job validation

Soft key schedules

Single language support

Note: The Device Language Settings do not control QuickGlance transaction

Employees: To perform a transaction in a different language, select a language

Note: When a user who is in manager mode or maintenance mode chooses a

Sample transaction page

The Clear key clears your entire entry.

Device status icons

Global Home Override

Global Non-Home Override

Indicates that a manager has performed the Global Non-Home Override

Low disk space

Network communications error

System maintenance required

Uncollected offline QuickGlance transactions

Customizing the user interface

Adding a screen saver

This chapter contains the following sections:

QuickGlance transactions use information that resides on the host application

Use the Punch transaction to punch in or punch out.

Work through Meal

Delayed Labor Transfer

Use the Enter Tips transaction to record your tips.

Delayed Job Transfer

Start Work Rule Transfer

End Work Rule Transfer

View Current Schedule

View Future Schedule

View Punch Status

Call for Assistance

Administrators: Use the device management application to set up the contacts

QuickGlance Transaction Notes

Administrators: You can create custom QuickGlance transactions for your

Approve Timecard (QuickGlance)

Justify Exception (QuickGlance)