PERSENTASI HASIL SURVEI KEPUASAN MASYARAKAT DI PUSKESMAS

LUBUK SIKAPINGTAHUN 2018

KESESUAIAN PERSYARATAN PELAYANAN

Frequency Percent Valid Percent Cumulative Percent

Valid tidak sesuai 1 0.3 0.3 0.3

kurang sesuai 2 0.5 0.5 0.8

sesuai 350 95.4 95.4 96.2

sagat sesuai 14 3.8 3.8 100.0

Total 367 100.0 100.0

KEMUDAHAN PROSEDUR PELAYANAN

Frequency Percent Valid Percent Cumulative Percent

Valid tidak mudah 1 0.3 0.3 0.3

kurang mudah 6 1.6 1.6 1.9

mudah 343 93.5 93.5 95.4

sangat mudah 17 4.6 4.6 100.0

Total 367 100.0 100.0

KECEPATAN WAKTU PELAYANAN

Frequency Percent Valid Percent Cumulative Percent

Valid kurang cepat 35 9.5 9.5 9.5

cepat 319 86.9 86.9 96.5

sangat cepat 13 3.5 3.5 100.0

Total 367 100.0 100.0

KEWAJARAN BIAYA/TARIF PELAYANAN

Frequency Percent Valid Percent Cumulative Percent

Valid cukup mahal 3 0.8 0.8 0.8

murah 141 38.4 38.4 39.2

gratis 223 60.8 60.8 100.0

Total 367 100.0 100.0

KESESUAIAN DALAM STANDAR PELAYANAN

 KEWAJARAN BIAYA/TARIF PELAYANAN

Frequency Percent Valid Percent Cumulative Percent

Valid cukup mahal 3 0.8 0.8 0.8

murah 141 38.4 38.4 39.2

gratis 223 60.8 60.8 100.0

Cumulative
Frequency Percent Valid Percent Percent

Valid kurang sesuai

4 1.1 1.1 1.1

sesuai
347 94.6 94.8 95.9

sangat sesuai
15 4.1 4.1 100.0

Total
366 99.7 100.0

Missing System
1 .3

Total
367 100.0

KESESUAIAN DALAM STANDAR PELAYANAN

Frequency Percent Valid Percent Cumulative Percent

Valid kurang sesuai 4 1.1 1.1 1.1

sesuai 347 94.6 94.8 95.9

sangat sesuai 15 4.1 4.1 100.0

Total 366 99.7 100.0

Missing System 1 .3

Total 367 100.0

KOMPETENSI/KEMAMPUAN PETUGAS

Frequency Percent Valid Percent Cumulative Percent

Valid kurang mampu 4 1.1 1.1 1.1

mampu 345 94.0 94.0 95.1

sangat mampu 18 4.9 4.9 100.0

Total 367 100.0 100.0

 KESOPANAN DAN KERAMAHAN PETUGAS PELAYANAN

Cumulative
Frequency Percent Valid Percent Percent

Valid kurang sopan dan ramah 39 10.6 10.6 10.6

sopan dan ramah 299 81.5 81.5 92.1

sangat sopan dan ramah 29 7.9 7.9 100.0

Total 367 100.0 100.0

KUALITAS SARANA DAN PRASARANA

Frequency Percent Valid Percent Cumulative Percent

Valid cukup 31 8.4 8.4 8.4

baik 321 87.5 87.5 95.9

sangat baik 15 4.1 4.1 100.0

Total 367 100.0 100.0

PENGAMANAN PENGADUAN PENGGUNA LAYANAN

Cumulative
Frequency Percent Valid Percent Percent
Tidaksopan dan ramah
0 0.0 0.0 0.0

Valid kurang sopan dan ramah 12 3.3 3.3 3.3

berfungsi kurang maksimal 218 59.4 59.4 62.7

dikelola dengan baik 137 37.3 37.3 100.0

Total 367 100.0 100.0