CENTRO DE ESTUDIOS UNIVERSITARIOS

FACULTAD DE CIENCIAS ADMINISTRATIVAS

CONTADOR PÚBLICO Y AUDITOR

ACTIVIDAD 3 PRIMER PARCIAL

NOTES OF THE PRESENTATIONS

ALUMNO (A): BRENDA SOFÍA HERNÁNDEZ DE LUNA

4º A

ASIGNATURA: INGLÉS DE NEGOCIOS

CATEDRÁTICO (A): ING. IRMA JANETH JAIME TREVIÑO

MONTERREY, N.L. A 06 DE JUNIO DE 2023

 NOTES OF THE PRESENTATIONS

Quality refers to how good something is compared to other similar things. In other
words, its the degree of excellence.

The quality within a company is an important factor that produces satisfaction to its
customers, employees, and shareholders, and provides practical tools for
comprehensive management. Nowadays, it’s necessary to comply with quality
standards to compete in an increasingly demanding market; so, you should look for:

• continuous improvement
• customer satisfaction
• standardization
• process control

How to improve the quality of a product

• Production: It is necessary to have an absolute knowledge of the producto,

from the production process to its components.
• Costumers: A good understanding of the consumers mindset becomes
imperative.
• Value: If you know what the value of the product is, changes can be made to
improve its quality.
• Needs: A product should be what the customer needs and is looking for.

A quality management system (QMS) is a system that documents the policies,

procedures, and controls necessary for an organization to create and deliver high-
quality products or services to customers, and therefore increase customer
satisfaction. A key benefit of a QMS is the opportunity for continual improvement.

There are many quality management systems out there. One of the most recognized
and broadly implemented international QMS standards is the ISO 9001.

ISO 9001 focuses on improving communication at every level and every stage of the
supply chain, to assure that your customers’ expectations are met. This includes
communication with your customers, as client feedback is instrumental to quality
assurance.

Evolution of American Business

1. The industrial revolution

This era sparked a change in manufacturing processes. Rather than simply doing
things manually, Americans were now beginning to use machines to get their work
done.

2. The entrepreneurial era

The late nineteenth century saw the concept of Laissez-Faire reach full affect. This
was the idea that governments would not interfere in dealings of the economy.
People were encouraged to follow a "free market" economy, and this still exists
today.

3. The production era

Henry Ford gave birth to this era with his famous line of cars. Businesses were
beginning to use scientific methods to determine how to handle various forms of
production. This included using statistics and different specialists to determine how
to utilize mass production.

4. The marketing era

This era caused businesses to use the tactic of aiming to satisfy the needs and wants
of a customer. Businesses use commercials, ads, and word-of-mouth techniques to
get their products out there.

5. The information era

By using computers and the internet, even the smallest business can compete with
much larger and successful brand names.