Nama Anggota : 1.

Putri Aliefvia (21030036)

2. Rizki Aprilyani (21030038)
3. Gita Ismi Fauziah (21030067)
Kelas : 3B
Mata Kuliah : Praktikum Statistika Bisnis

PELAYANAN TERHADAP KEPUASAAN PELANGGAN

A. Uji Validitas

Correlations

PTKP1 PTKP2 PTKP3 PTKP4 PTKP5 PTKP6 PTKP7 PTKP8 PTKP9 PTKP10 PTKP11 PTKP12 PTKP13 PTKP14 PTKP15 PTKP16 PTKP17 PTKP18 PTKP19 TotalPTKP

PTKP1 Pearson Correlation 1 .517** .481** .380** .481** .466** .332* .283* .411** .182 .264 .336* .266 .183 .266 .380** .280* .302* .352* .547**

Sig. (2-tailed) .000 .000 .006 .000 .001 .017 .045 .003 .202 .061 .016 .059 .198 .059 .006 .047 .031 .011 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP2 Pearson Correlation .517 **

1 .267 .223 .383 **
.259 .264 .117 .296 *
.366 **
.101 .357 *
-.014 .158 .346 *
.397 **
.258 .440 **
.324 *
.470**

Sig. (2-tailed) .000 .058 .116 .005 .066 .061 .415 .035 .008 .479 .010 .923 .268 .013 .004 .067 .001 .020 .001

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP3 Pearson Correlation .481 **

.267 1 .636 **
.594 **
.486 **
.482 **
.523 **
.469 **
.454 **
.541 **
.524 **
.446 **
.330 *
.553 **
.534 **
.394 **
.431 **
.514 **
.745**

Sig. (2-tailed) .000 .058 .000 .000 .000 .000 .000 .001 .001 .000 .000 .001 .018 .000 .000 .004 .002 .000 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP4 Pearson Correlation .380** .223 .636** 1 .548** .532** .467** .311* .578** .621** .442** .579** .328* .366** .520** .587** .523** .434** .453** .743**

Sig. (2-tailed) .006 .116 .000 .000 .000 .001 .026 .000 .000 .001 .000 .019 .008 .000 .000 .000 .001 .001 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51
PTKP5 Pearson Correlation .481** .383** .594** .548** 1 .425** .289* .487** .376** .454** .441** .438** .419** .233 .356* .534** .420** .365** .355* .666**

Sig. (2-tailed) .000 .005 .000 .000 .002 .040 .000 .007 .001 .001 .001 .002 .099 .010 .000 .002 .008 .010 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP6 Pearson Correlation .466 **

.259 .486 **
.532 **
.425 **
1 .374 **
.335 *
.455 **
.440 **
.331 *
.425 **
.459 **
.258 .346 *
.450 **
.278 *
.387 **
.437 **
.632**

Sig. (2-tailed) .001 .066 .000 .000 .002 .007 .016 .001 .001 .018 .002 .001 .068 .013 .001 .048 .005 .001 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP7 Pearson Correlation .332 *

.264 .482 **
.467 **
.289 *
.374 **
1 .231 .514 **
.407 **
.404 **
.199 .098 .224 .411 **
.498 **
.259 .203 .551 **
.552**

Sig. (2-tailed) .017 .061 .000 .001 .040 .007 .103 .000 .003 .003 .161 .494 .114 .003 .000 .067 .154 .000 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP8 Pearson Correlation .283* .117 .523** .311* .487** .335* .231 1 .274 .439** .629** .586** .611** .351* .506** .369** .489** .454** .453** .651**

Sig. (2-tailed) .045 .415 .000 .026 .000 .016 .103 .052 .001 .000 .000 .000 .011 .000 .008 .000 .001 .001 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP9 Pearson Correlation .411** .296* .469** .578** .376** .455** .514** .274 1 .428** .508** .610** .392** .491** .586** .639** .474** .531** .578** .742**

Sig. (2-tailed) .003 .035 .001 .000 .007 .001 .000 .052 .002 .000 .000 .004 .000 .000 .000 .000 .000 .000 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP10 Pearson Correlation .182 .366 **

.454 **
.621 **
.454 **
.440 **
.407 **
.439 **
.428 **
1 .502 **
.582 **
.186 .194 .477 **
.663 **
.427 **
.462 **
.427 **
.682**

Sig. (2-tailed) .202 .008 .001 .000 .001 .001 .003 .001 .002 .000 .000 .192 .172 .000 .000 .002 .001 .002 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP11 Pearson Correlation .264 .101 .541 **

.442 **
.441 **
.331 *
.404 **
.629 **
.508 **
.502 **
1 .544 **
.482 **
.486 **
.511 **
.506 **
.468 **
.489 **
.585 **
.711**

Sig. (2-tailed) .061 .479 .000 .001 .001 .018 .003 .000 .000 .000 .000 .000 .000 .000 .000 .001 .000 .000 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP12 Pearson Correlation .336* .357* .524** .579** .438** .425** .199 .586** .610** .582** .544** 1 .533** .585** .635** .633** .707** .741** .507** .819**

Sig. (2-tailed) .016 .010 .000 .000 .001 .002 .161 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP13 Pearson Correlation .266 -.014 .446** .328* .419** .459** .098 .611** .392** .186 .482** .533** 1 .577** .563** .393** .496** .522** .260 .622**

Sig. (2-tailed) .059 .923 .001 .019 .002 .001 .494 .000 .004 .192 .000 .000 .000 .000 .004 .000 .000 .065 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51
PTKP14 Pearson Correlation .183 .158 .330* .366** .233 .258 .224 .351* .491** .194 .486** .585** .577** 1 .629** .416** .507** .541** .336* .608**

Sig. (2-tailed) .198 .268 .018 .008 .099 .068 .114 .011 .000 .172 .000 .000 .000 .000 .002 .000 .000 .016 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP15 Pearson Correlation .266 .346 *

.553 **
.520 **
.356 *
.346 *
.411 **
.506 **
.586 **
.477 **
.511 **
.635 **
.563 **
.629 **
1 .559 **
.583 **
.636 **
.378 **
.764**

Sig. (2-tailed) .059 .013 .000 .000 .010 .013 .003 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .006 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP16 Pearson Correlation .380 **

.397 **
.534 **
.587 **
.534 **
.450 **
.498 **
.369 **
.639 **
.663 **
.506 **
.633 **
.393 **
.416 **
.559 **
1 .603 **
.570 **
.470 **
.791**

Sig. (2-tailed) .006 .004 .000 .000 .000 .001 .000 .008 .000 .000 .000 .000 .004 .002 .000 .000 .000 .001 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP17 Pearson Correlation .280* .258 .394** .523** .420** .278* .259 .489** .474** .427** .468** .707** .496** .507** .583** .603** 1 .682** .418** .723**

Sig. (2-tailed) .047 .067 .004 .000 .002 .048 .067 .000 .000 .002 .001 .000 .000 .000 .000 .000 .000 .002 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP18 Pearson Correlation .302* .440** .431** .434** .365** .387** .203 .454** .531** .462** .489** .741** .522** .541** .636** .570** .682** 1 .548** .756**

Sig. (2-tailed) .031 .001 .002 .001 .008 .005 .154 .001 .000 .001 .000 .000 .000 .000 .000 .000 .000 .000 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

PTKP19 Pearson Correlation .352 *

.324 *
.514 **
.453 **
.355 *
.437 **
.551 **
.453 **
.578 **
.427 **
.585 **
.507 **
.260 .336 *
.378 **
.470 **
.418 **
.548 **
1 .688**

Sig. (2-tailed) .011 .020 .000 .001 .010 .001 .000 .001 .000 .002 .000 .000 .065 .016 .006 .001 .002 .000 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

TotalPTKP Pearson Correlation .547 **

.470 **
.745 **
.743 **
.666 **
.632 **
.552 **
.651 **
.742 **
.682 **
.711 **
.819 **
.622 **
.608 **
.764 **
.791 **
.723 **
.756 **
.688 **
1

Sig. (2-tailed) .000 .001 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

N 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

Penjelasan :
1. Uji validitas dilakukan dengan membandingkan nilai r hitung dengan r tabel, apabila r hitung > r tabel dan bernilai positif, maka variabel tersebut valid,
sedangkan apabila r hitung < r tabel, maka variabel tersebut tidak valid.
Berdasarkan hasil pengujian,
 2. Uji validitas dilakukan dengan menggunakan Pearson Correlation yaitu dengan cara tingkat signifikansi dari hasil korelasi setiap indikator dengan total
indikator, apabila nilai Sig. < 0,05 maka variable tersebut valid.
Berdasarkan hasil pengujian,

B. Uji Reliabilitas

Reliability Statistics

Cronbach's
Alpha N of Items

.934 19
Penjelasan :
Hasil uji reliabilitas menggunakan Cronbach Alpha (α) menunjukkan bahwa suatu konstruk atau variabel dikatakan reliabel (layak) jika cronbach’s
alpha  > 0,60.
Berdasarkan hasil output SPSS menunjukkan bahwa nilai Cronbach’s Alpha sebesar