Practically speaking Business communication
Exercise 1 Exercise 1
Start by asking students if they feel they always have to
say ‘yes’ when their boss or colleagues ask them to do
something at work. Have they ever said ‘yes’ when they really
wanted to say ‘no’? Ask them why it’s sometimes difficult
to say ‘no’ to certain people. Ask them to think of situations
where they have found it hard or impossible to say ‘no’.
PRE-WORK LEARNERS   Ask students to discuss the questions
below, and give real life examples if possible. Ask them to
give reasons for their answers.
When a friend or classmate asks you to do something for them,
do you always say yes?
When your teacher asks you to do extra work, or give extra help
in class, do you always say yes?
Is it more difficult to say no to your teacher or your friend/
classmate?
Exercise 2
l 2.2 Explain that students are going to listen to four
conversations where someone is making a request. Play the
listening and let students compare answers in pairs before
checking answers with the whole class.
Answers
Conversation 1: b
Conversation 2: d
Conversation 3: a
Conversation 4: c
Exercise 3
l 2.2 Ask students if they can remember any of the ways
the speakers said ‘yes’. Then play the listening again for
students to match the answers 1–4 to the requests a–d.
Check answers with the whole class.
Answers
1  b  2  c  3  a  4  d
Exercise 4
Elicit the answer from the whole class. Ask students who
they think they can/can’t use this answer with.
Answer
Yes, I suppose so.
Perhaps don’t use it with your manager.
PRONUNCIATION   Ask students to listen to the responses
again and notice the difference in intonation between the
positive answers and the less positive one. Ask students to
practise saying the sentences.
Exercise 5
Students take turns to be the manager/colleague making
the request and the colleague saying ‘yes’ in each of the
situations. Monitor and make sure the students respond
using the target expressions in 3 with the correct intonation.
16 Unit 2
4738910 BR2e Intermediate TB.indb 16
Ask students to tick the information they keep about work
contacts.
Possible answers
email, website, mobile number, picture, work address, office
number. others: working hours in the office / at home
PRE-WORK LEARNERS   Ask students to think about the social
media platforms they are on. Ask them to look at the list and
say what information they and their contacts have in their
profiles. Ask them if there is any information they decided
not to put in their profile and ask them to give reasons.
Exercise 2
Students discuss the answer in pairs and then check with
the whole class.
Possible answer
Not very difficult. It can be organized on our phones/computers
for us.
Exercise 3
l 2.3 Ask students to read the headings and decide what
information they are listening for. Play the conversation and
ask students to complete the information. Let them compare
answers in pairs. If necessary, play the listening again.
Answers
Name: Leif Gunnarson
Office: 0046 967 55 6745
Email: leif.gunnarson@sbnshipping.se
Company website: www.SBNshipping.se/sales
Exercise 4
l 2.3 Students work in pairs. Give them time to do the
matching exercise, then play the conversation again to
check.
Answers
1  g  2  h  3  b  4  e  5  d  6  a  7  f  8  c
Tell students that when they need to check or clarify details
such as spelling and numbers, they should stress the
difference.
Further practice
If students need more practice, go to Practice file 2 on
page 108 of the Student’s Book.
Exercise 5
Students prepare for 6 individually. You can use the
downloadable business cards from the teacher resources
in the Online practice for this exercise. Monitor, checking
students have written the information correctly and
checking pronunciation for spelling.
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