OO ae - LOIS BANISH WASTE NC Ra een Cee Cro NO aE he) 2 James P. Womack and Daniel T. Jones EM Leal rae |LEAN THINKING BANISH WASTE AND CREATE WEALTH IN YOUR CORPORATION Revised and Updated James P. Womack and Daniel T. JonesBoth necesy md ices ‘ocean a fePae Day waa Sera gi 8 2 yd Doe, SmetSecte Ferme ee ec dap ‘eet ersten {ney Capen Cain ii Pain Preface to the 2003 Edition am Tinting wf pb i he lof 1936, jt ere ‘Sought csr 97 nde Sac down o 198. The ton wu oepn ow w ee bond he nancial pes of 5 fone fea ingen beac ward hed ‘oma hows rungs of nen Nor Ameria, Bread pat ‘Sibednnagel be econ of 991 reba tepid eer Siaser ped Th om ecrsnt indi anes, we fon pit oth che ely suring shut ae ty a wrong (Wk sh ean ELLEN wet das order ties teh n een a nt [ofa cn be mde ofr tnd as yo lo rac pct Rinatincencc) lane feral Br, be mon dient coe cay of he ne sent cer care sha fr Berea $t0tcexmedingsrnmrate ee wih posal agora cond cre inbecen ie tn he Sok wis pled yeu elie on nr. os sade vung on cy ede ok he iia Le Tong Sony ring fees ore ha 30000 copie en alin ‘Epis i Ses sand Goran Fence, orga, ‘elit Koen Jeon nd Chaar Wee ad ore ‘hw te he cena ping rcp “Soe espa pith or eats the cen of 201 gore apie foc elim 708 rer nee ped ded Ee “Tiatngeaqpene on he Bute bnew beta in {Rot en re ye ct nuh a wh pey cape ‘receded cone acting wou pes Ben cerenence hares wing Lo THe ee lean nr ans en rhe wa i pit, ee ‘SXets cpt af yaa he bon Par we pan ae Sls Suse pone or ceseng ing alae my snes dan 29 ‘Bonable principles foe corsting lasting valne in any besines ducing aayspy sen el ness om age oma Ta Pal wes hows Seer th eh sm be every rae cont carrer we delocysalfom ne apream adver ftp He Se downsme tno he urns oft cuser can reeset a apne ve cee xe core wise ‘ig emt eo, Tae ee apes ofa re bing the sory of oti a na king upd Wetwk he wenn eon ‘Wincedenocle"ae aie singer hy se ie ate mul te png oe tle copie Ws ee a ne ee soak ae eed, rm Sar of th {00s Tad i a sins bok vt own 2 SOEESSeaRur ou lean ener by Toyota ded ee aa red inne bones bok They bare eotinacd ae furl onset ns have dove ithe ad way ee nd ey tana weer arcane rene Cesta ome, Tene easing capes we shareniarwe have canelreneed eee oa thang ale exe spin by dg 2 Fe Pee lemme ls Toe bein i conc of aot a oping whch weve oa toa earl way 9 ai O- Rates lend compencts ing 050 se boakwe mnscncectes few nr ener dono anne owen ne ve bee tefl nto cnge the PE ae pny crue weLon Tonkin sa ie Toe fae nting cops wa anaen cing ne Pin Thu we wed ce that te wll 0 ‘lyn ntrchangng te oro eons. “Tey net seen yen afer pon we at ces ore ean hat cee Sind oars Tit the ing co wer ol ee whe eleanaang wae any oeaaon. We uA cee we fnew elon a an opprani ( Sep enc to ea pen. Aad we eps ope tat eae Seni dcaer ac ew woe of opps Jin Wreand Dan Jones Fee mcr end Roo Whe, Hereford, aba 005 Contents Price oh 2003 Edson ‘Pref toh ine Eaton From enn Prodan to Len Estep 1 We 2. The ne Sem, 4 Pal 5: Peiton { TheSinpleCse 1. AHlder Ge 9. Lean Thinking res Gera Tit 10, Nighy Tyo: Tay Stowe 1, AnAtion lan PART LEAN ENTERPRISE 1h Chanel fr th Soe ily fr he Canal 15. Deeming bee Peres PARTI EPLOGUE The Stody Advance of Lean Thinking 1s a1 19fered Thee Nees a Arpt non Onis Wo ep ra or se PREFACE TO THE FIRST EDITION Bibliography 7 ¥ oe ” From Lean Production to Lean Enterprise 1a he lof 199, we son on 9 wip stun the wed uch out ‘vos bok, The ain That Changed id Or jee iui raleap meget eqpietees managers copy end ove (sud in eld honed wd of ma pocacson Mtn peed ‘ret fbescmrtng at tosbow hat erin bever ww oe {ol mamge cover eles the pe, pods aeons nd prolarih opens an proc posed ye Toon spe ee ‘el War We tla new ny ln pra Bec dos ore edenre wit endl ‘Ase tated oar tals ars Non Aer, tent Japan where sn mus produ sl od) a Kees od a hough Faroe re ‘Tor se connred th oe wld ea. Petpet aut Of {spent aso eet ur In at, Te Mine Tat Caged ‘Ho ond an oeheinng ree Mae an 4000 copier re ‘en luo ft leven langue one susan the ped Cine ‘ron Far Eom song oo Ending resting ur ae ty ‘dnc during tins oy render in bec rare ‘re cumingiysemple aoe How dome do png ts qn, hey ween king sot pce echique— ta erga tans bow be Gul Fseaen Depoyain pede Aerdopnen, or how t atte (mt eoo) roscoe oss fee A here pla of ey ool bo ech of etn. ‘Ratu they were aking What eh iy nips ude ose ae {How dower manages coployes nes plied ames (She cbnchewmd ar polecon tested cl ten a ‘ake sticks in-the-suad mass procuction organizadions und make chem Jean?“The fac was we dd aoe th ase deen by encase ing indanrial purmance sro he word or we es ba Mae [etwon pened rocans~pofat deopen pron ‘ater tan rnd pila, eod we bal ore aunee ted comet {re podueson pana ny et Want warms, ead tense ba ng tog tensa lp fo mes wan oon thn we lad ao hal te © nk mach show epee St ie ‘Tyo “The ide for hiebook emerged det roo hse gusto, Fi, me ‘led nt we nee! nny stare Pgs of Se ‘king to provide Soro Nere Sur doped pie or son fo ‘Bangers sing to tncend the dyay cha of ate cn "Ths sommary war ard for nor ress ono bcs apne gino of lan techiger worked om the bro up Toy le ‘of hgh mons pct mete pido tc mien PENS pts Len ote npg stale prac Svea cu er pig es Ia unutcraig, toga hey roe we bole dec eae ‘ecg ad fo Nel plop eens wel ch he ‘Bem Thich Oho the tong prices oe a he mee ‘ir rogeherino a complete em ore rg plc Aas elmo ‘neiny sages wh ad downed inns at hey die net ltd ss ea sem wou underage wale SSRs nen ny oc re ce ea nkng canbe rummanadin re icle poesay ‘Spent a by spec pte the te em or ech proae, Sale ale fs wa Inroponslthe esmer ll ase en e rodacer snd pune pecan By dary wiertnkng the prc ‘edhe wing thon al ngeter, manager an a fl an tek ‘igus and gai sendy cone Thee ppl nd open Ethensjaraf ut oPturtooe ‘Wik og wo the eansion proc we Ine of ne ae espe she eal lan ep y Toa neti Wend War =o ‘Blech atime Whar wn more, ot ot eng beac elt ‘in Maine were the greene plats aed from cath by Janse ‘en fee nthe Wen inte 1608 The wee cea lees ‘ent hey ew ay all the cin rv ptt Sn hao ‘ork en roca tamcbow depended on apne atl nse “Grea Noweve-with new Ess and oe now enploee sod Greenfields, however—with new bricks and mortar, new employees, and snot nage were rue Our rede waned a eal pl of ‘Buch ted ac eye oe at oul pin anyday ‘We drlre ss sky fain ge of nde the ‘eng nd sneer cba ra or mere eng lee rae ‘So fom mae recine brownie, Otaring wi they ha done ‘Smedbe orbr hope of doseage common mero es ‘Belem edn this we i oor oun ueyo oer merge pce Ik sar coe on the audit opm eel ‘ing fr beyoed coments makes eens lanes, ‘evrhee dd sh We knew the er veda wel, bo ‘newt nls oo sre the nda lense, cag serie ‘ilocone nan, we waned exon of sl rms op ‘iene bowbald ume gan w-lane prea to cota th ihe ‘ole seater al “ight” rs to coat past ose mh ewe clog, Toke end hough «le of ar ging and se goal fora, we sapped ines nr fen hn xe a Not nein Estoy, ‘Sisun aod cane hndon experienc fo spel erent ‘Sal eaurring company Over four ptind, me re ih ‘oe fy fn ice ng sas sd ied dee nde ‘Sng oth human cures ced woven at peda ra ‘ie tole We de ur Sng nd presi prc lan Shaconia Paro stoor eon de nha ind sey al ik ae ‘nine colibri Bewen a group of Me-mnded people aco the ‘orl They bese suo of em, ave ee ret popes [elnodecng bom ad want serlo hakog aerial eae At ‘heen ef volume weit th ne and ects wee woke ith ‘Sot woe fr you join them Hee ee sil ees out round epreacon i ke ry ds ad ven wor any of em borer Betas we node ok ae ese Sm indeed he hl ie a for cipro, runing om Few tral oHbed goed, ‘rere delveny and coor to lush a eevee mane ‘Sys eh oad ih be coder propery ne rend 22 Shale of wcting et ner freon every pet of he lh Sent oh npn se nd or td ‘alae car nfs wi or empty stay freien ad care ‘one We wed in soce tay lone ele Soy coal ot ‘eranng the pose coma wo be dled, bt ened wetsale the ory eon re ol sng te ein nin at Soak Inde cad es ie anon ere ef waking one, ptn eed fy es gobs Reber trina shoe Nog, Tr met far pel ses Rape ea rely pte nd wana pie oa nents te bus pout ino cars al ete ie are Te ee ee men ena tbe Sa a ‘SU hw We rere neal omc yon chew noo EE eng snip of tye ay te or Sete Ge est inv paps We cl arbor ae ow a SYST poems prose na ea ve ESTES Weir ore ce by wing be rts Sor ad ‘tsa cand pense egies meng es coe “port alpuning toon nds et Orapnen a ero nel compe leds so sts eno, se laa ot ls a yh on scr fo San Ehaur nd femerpesolsrape Awe began to write ap on figs om ow > sake # leu ap i ‘atonal mu podoaton epaetons, we gen ro ee ds pus cl cer op ren rth yen ae done 2 “ne Reba new ny of tuna shot the oso Sr cont ‘ite eicoe Bow ofrecer enc rt d= ‘ye ein et ofthe aes ow eed oder (Wille fer “leaps Anew eoscpetbe la eurgrae—can ve (het le scam or rod deol in he dein of fr ‘tee iinet once itn Pare ad hn areal ‘abe lng fen sop nae There we ao dem at Teese ig Renee mae Pogson rer oe Aer four yeas feb sny of orgeinons toad the word who ‘Ne teey dong iy ne now know ow to rosed mt enaes A he ‘Sotho ow hows py on nk. econ nd ‘Srmdon pecs an acti weber god or ert ‘tne, we aor bv sglmenng of the sex lap teood ted best poss lathe pager shed wel epi eal was to dad wy. oor iter empleo oie PART | LEAN PRINCIPLESlwTRoDucTiON Lean Thinking versus Muda Ma deo word of pet yo ely ms naw sounds fa {sell of your tongs sd shal, hess made ms "wate” ‘pes ny asa vy wc van rere ress ale ‘arch requ recede, podoon of eso ane was {hn vena Temindted goss pep, posing sep wich ‘Seotacly model move: of emplyecr nd spor goo Fa ne ee er wit ype, ro of ep domes, SSE EGerund wnng bce pee yh oe ee ‘ied o time sad go td eves wich dont mec he nels of he "Ts Oo (1912-1990) he Toyo ecu who ms the mos eo ioe feof een tory us pode, ened the Et een ‘yer mal Sse hore sn weed he nce! Peas hte TEesen more: however any res of me hte ay bey bad ‘apo cette obereaon of wha ge one nk ‘Senge dy inthe sneage opine mae verb. Wt Fores you ban oo mde in he page shady wil cer St ‘Beriscren more send an youve dae, "oan pomerl anor to malar ining groves a sayin cite, tne sp rsesrerang san ine et eons, ‘che Se Wibice wir incapaon whenever simeone ens ‘So sed perm tem more od more ec In short een king (te se pcr sy cdo mare and ore i es nese ‘man efor pps ned es Sue wie caning ‘Sheri covert poing coer wih enya ey wane ‘Tran ning se prove may make more ore stg by Bom siding ted feck on eins cvet nade vse Sok ‘ality emma th he reser pce repieerng,roviee yet now wok er than gy Soroing seth oe oFSpec Value Tag ie per a ing ate 1b Go a Gnd by he ecu And it ny menage when proved in tems spec roduc god r+ sin and en St sos) ‘ickmee he emma sete ies pei tests pee ie "scented bythe peda the oer ano iss ype neti sow oer alae vey an prods ‘paar defn Bain chonl-tied scr Cacao esi Erm ously prc ar wen me with sh pees abn est ‘ron el tcnslogy tar eos eampetnces an ht spe inten The, orn thy el ws tontbcshre seem mes Protons Gpestaly thar neo! gre alopte prods ine mst (foray to the comeueer cvcutzag inane Thee ee Sec nys to lini jos, det revenues fm the Soumra S= ‘omen ai cat ptt fom tae upream apps cae wee ‘ocd wh the Cone of an prac, hy te wel a [ied thee progam “len” alta on they are ely “ton') By deer eyeing sn pra cen eck ‘What ony ames wp when we puch 1 he oreo ith see rei cc ce ces ee i {D'iw he compa mbes eb dlred ‘Taiyo toe patucn cn be prove le ir nae se iced sty down, ing ise fen eeing fk ese ‘Evers simple qos Caton put youl ine psn fas ‘ir prmrenesGonencape lnnlah er tan vs {tal equ delved pode ad tepid roeses ‘fom rev matric? td drew wl kapen yo st (chp slang them? Ural tere an som alee ad te ‘Seen peste the es gu ap caret beep ce ‘Beeb geopdScal otderons n ete ene tbe drcaierand the ana inset he eo mage ave Sts pre er e recy ra of sing ng ‘When wen Geran nl yy we nde “drunaof aespeacason, Formac of he po Wed War He, ‘sone of pre nc cotel samp cadre ened ‘Seahoresr unc peromanc nd were ce tall eal sont ie race apd proces techs ee he must set ses colt Prine preat deall abowt prctler: fesnces cd ne onsen eae ‘at who ssid thir ae? The eons ring the comp? Desig whnre complet produced weet ote comps ace srercnsorel eeu ue te waned ant he produ Son proce sede Br whee mee evden? Tapoesng hl pun afenteceme apart he ong ech ‘egress and highly sed eval ers leding Geman Ss ob Cel he tet works wee dng {ace by ping tad with enema sd complet the were Bai Sizer Ueber opens henner Orde hoe po foe aac eal with cae ee coe FES Sop oe ce ie acca wey pad ‘Eogh n pup te mero the pode” "tal aso oe sof Gen inane in he eid sce che cod of te ad wr bu been the awn prep hte compli, frome dip and spaced prcening technologie by ‘Gee ences ce semen feos Yo afer a oh ‘lan el Sere : . ‘enn eased ofp erste we hare enous seed yee thd darn, Was bra ely Enprant roan es Ste he dfn! ye leo ered Mor eects reat Fem He Toor nh pose len king be begun tr ae cain prc igh ney cn dei tnd ake a pra tee eat seca tects tout longterm employee nd fete ape lone ne ener sre worl Ie pods. ‘ape uranyl eon whch rd do fom dint hme ‘iis od ty hs potace made oi ese oder be cere ned sh ce ping on pe pode eas ‘ape hey cry o oe ane eal fs pot nan ‘Su of wwe eS! or mae ‘Was ee spc vea-ome ining of pies fir Sigal eer Br ew mo puna pons tand ery cana probaly et ig Bij a sepelly sb e dete of ade shee ey Shaman aeeectae Sheree ee ama ae goa re ene oe Sten sen em en ipl he eete ing intel deer einige an he pnp of ‘One ofthe best and mst expring sans of his cane ‘soap roca roe curen ay fine ny Ae ue eso ‘eooze hve lng en ering ered oro ot exper sn ‘Scnuwing ou own eis of wn ith at propre oer compe= ‘sin Sindy Our alae ego very nlc ges om whee ‘Sesto where we want oe ly wih lest hase ta eal rst Bp comma the ag deatsn cen oae wing te Fring ses inte stele” mane, fen if we hae a Ti ‘eso get apie They then how in aed eer exces lomngsin th hb and cbr etree sn ee) ath ‘pete nrvenence wl Ye tle ‘Jon i nen, oe of ached he 350 le fen i sme bore inJnentoen in wenern New vt Sot sto Lae Ee {© Holand, hia aoe makes pres i a ig india ses What vied wan sway oy en Jenson ‘Gree Holand (bd af wich hve sll sors am store (Sot What we nlc wo eer an abr pce ches see fom ‘Reson wo Had (al Sort dbor eval tne of sow vo So) ‘a egal de tothe Bublo, New Yr, spore» So = lige tn Ge Deno oration tee of Nore Ais the sesoring haan eno ds sway thoagh ase terial oe ‘ane the nem stor ghee nge to Grd Rape cp, [ds frie dene te sama natn Che lovers op Spiel unlemd echareniows) ‘Wy ae es Ie Nore and goal parr KLM) and we a ke aig At eg rs re [onc scvosng sul fread of deren eeinge area [And wi ae they developing unk enw nse sal st SE eae earcig Ty Nal ri sd ‘Ss crewed in merc ae sine Secession and lng pest hrs an Et As de play mata pra of ost ‘met fights fat come ils Uough astral apa (One boat fhe seen bor pen the pce wa sng he Det ‘hn sec ws cupid ihr neh eri) "ow om ate agers rong ds ono we eee sine lca baler a he Sinking ith tod oy ‘tote he frm of ge sien the enpetorng Enon okng, nd production ist ae ote ge era sed muse ert ‘mplner Olsod “teeny” hiking ge tte Fs oy fo make aoe of theme maces nod tehmolegiog i eres lees beats of ermpserie 9 5 argent snd doth by sending eer more paneer Tisoghteseve songcemters Ti pe ef ecm ee, [Btt onthe sls ané aba ev fe may canes he tooltip ler gh af the al Mac wos om the spo oF ‘ie te cer ogy ies pe “The tod rele of Seen far aft pe of ning is the Uae ste tue paneer se mere (Os ot what ey ate By ‘atc, teem pos wae I ne bese the tins cant ‘ced ‘ew posto the ili (ceping Stes ad a fw eh reap pring he more saaesegy of ying plop a ‘Bough ell an re nro hee Bown eae oligos [nk sig of bnkrpay. Barge and pare of Eo Ase ae ot Nai” ‘ean sighing there ents wth conioas aero pecihy ‘iz ee of ie pods ik pec pas ofr at ‘Spot pees hough dare ih specie cates The wy ESI caning sts ud chloe and sone won 2 Froluclne nse mth soon, Jes! pec ne Thi ec FRictig th eft + Seth eral pe ike he uerang (Cea sincere ed od rts ot whee the weld ‘Steve Resssey ao manger on say Speman al of ee ‘Sangean ut ntl 9 fraser ew of wha cel ‘atl Otte he etn fae samt ean oe ewe "a samman, geshing vale socio ie cel Gaga a, \Saing Pasig ie ang soclarsescesbe roy done the Value Stream “The se sem i test fal pie aos red to ring 2 ‘pos etc feet god, sce ocean combi ‘Fne ro tiooph the dete cal mazpemen ak of ny boca {he plowing so caning fm cng oh Sele esis ‘etcerng opin iach the agmatine kg (fm ordtkig dog ead whinge and the pel Pouring or tte to» Sed pot ERIN ofthe comer owing he ee vase arn rch foc 0 in ome sa ch pray the nese pn sn [ES sep whee verlag beni te aay ‘pone cons, nnd ageing tan mae ".Oe SOOT a EE ee rena tha three pesi erin Sie he go Seteeraret a ce eerste Seg ee o pies doen 7 es Sisk te intg Sedencheneer laters Sie ates Se he Gel ho we SEES ME Seas ; cp st og Wi: ei ee mere ease ah nr ee iis Seer aeriem tees Seepage secede Senne docs nese Po Ee eee Fated ietenin hore slates Slatin ad fon aya Samrat metic ata Rae ree eee Sabin wie Spee Side tS See Sie melange Se ae cae ade cl al eat ca mupnewtion hoe Sere Spokes Ho cul so moch waste 0 uote fr decals in the pond Seed eres nfs? Vey singly None oft foe Bs n= ‘led in hs ebtry ane eam erat enine heme he res, TBetiching andthe bl sneered rt fly eae he tp tbe oer thee Pay hs nats matr of onda fred sha ne upivenm snd donee wale ay rms rove die «fader tage: Rod purty wu sue fee {nee The or Sror mere secret king cel he ors SES attad inl eer en he ess okat oe whale seem, {edie te cnsnuens of tint stor oor Sms ang the sre. When they ini te pt ea ey dacarecel aie ‘Sta inking mus go beyond he om the mand uno ee: lwepng in bse eros the woo oak te whale eee et eis ened in eng a pofaog 4s pda fo of activities entailed in cresting and producing » spectic product, from geese mice ag eb Shao eee Seatac ase Soa ceiyeacenranebeemercoee iSgntt coer senate ‘ere eit hte ogome hier aera eae Spage ean eter remecd eee erie mniecegete nego eee SSieernenieie erent; Savanentinees et nmet Steral Secession niente Serotec heme armeies cee Sted rueepa retard gpa a inabeintieoancantr ne ee ae anger oi ate cprreare ceo anaes ees Sebeeyeee Seteaciey eee ship i tig Sangchec mae dmekeaee Flow ‘Once alae es een piel ype the ane are fea pei [os ly mapped he hen ener and boy sell sep ‘iene rf ese in ea aking ly reine ne Make setahng rlutenig ep te. Hower, plese be (Tie sar sup ropes splat eanangenest of our ment tae ‘Wee al or in mena wr of nos” ani “pean commas comico aes ng be roped Ye they Ste peered re cyanea el ana teks done cicny win depen ems far crab [Sie pur ett fn chor “Lathe Chane Dopo, frp the Chi hen Ch Bd he Cli {Beane Deperinent peal ote oe pate he toe and at [hee ps ton othe ple oes” Baten a aco, as Sa Se ei ty ge ‘Singeore che peo uty be prodart ecdsese Ba hs pro ‘changeover to the type of activity the produc needs nes. Bur this approachsnd jose dele, highspeed equine. Soi ams be aie ‘eh Acs ea wrong tau rioposbl for mst of se Seen ene of pred mpl experimen nh he dager, sgactand ane They were ed eb oy ld cen el Say, {SF mal the mond ine of her hes nese Ae br of ‘Boog he aever war emphases "Day Sr you shea allo tote Then uso a en thers is Then yo soa Fen these to suck heuer td loner pars wpe fo See ‘emer for malng Tenou al oon he per wy ho ‘done naar, Sn al hy ata ne aoa en pt tthe vn Wold tae wed the wed eet of ptng ap ad ring dows every emer ine’ Why dot ek tthe ro [Een he saan of a elena whieh ans opera ie ‘pdt vy i leat efit Th mpl we “Beene oul sat "Whar ne ing wa cpu coon at performing lin ‘athe bat amg the Serle "eprint dep ‘See sound the cen bled ther fe oie de eta Fem mph perm condnoous Sow nd we cS wore What ‘paring wen one shy tt mot of be wd cna ‘asin acd with he sought prone of niyo “ich Oo Hamed hs beh agar ae of kg on ie ‘Se hanes ey bre obese with bcs (eons ave se rene pt dept Or tn ree sy tor wah $eoa fe clog dates ata alerts la Spree sangeet ina cede eal need gt deparmeel Sieh tlcking bere a cml ey be sca ch ‘poe clicerty and ately he epee need on contact ‘om rw meri ibd goo. In sare ng wok be mh Fon ‘Sem Sepa and once rather han he cpm he ‘Spent tata de sees tebe odes, ke and prides fader ocr noes Soe Phen Ford and har mcs wer he Ge poplew Glreniethe nl off: ord ocelot of tat eae eo bes Soe ore 90 prendre al of 915 eng octane si sey Seely heed pc min eed ‘© prods he paso the Mob Tin the eres eqns and de ‘ile wal te way Gon sero pen of th dc, Sehr slr poy ep. Bat ent aco he a achieving a similar productivity leap. Bat he only discovered the special cae. Ieanscnoe 2 jig speed shy es, when eey pode ed eee ame [ran wht these lw pode forma yn ast ‘Bota ofthe lad! theca 920, when Ford tweed ove the eel he indus wid company tv sering ae tan feo Mle Snes of emily pa rome wel ery one ken ene aie ‘Aer ed War ise caters ca SESS ear peducon shen does or erence scaly Tare prt tone ee TERS Ste for mighty verses fe he st leo imam acd Oi ad i scat seedeoosncows How in low ‘lume room, met ce hoe sem ne ein ‘liane on eamane pica he ec ‘Ber o SR SS OS Sods atid ieee hoc Saker eloynemmsesee po Ee ing i yo oe em Ve sn i eo es i Eiki ae ag tea as ice eet he ete cal = Cran ntact wee [oplen celts etre TR moles Sircincia emery feels Tatts Sommer meee Sree tos Sinlousey one (ora fopckr are Sicsiat ays merciee iE Se Sect aes aes Sige tyes acy “an stamping tere SS EES mite nm cent Soros somata Snel Spaeth aeteraen cb rele ee ges mom be oe mem ost Sista SORE heer SSRI Gat ag ‘cig (eprmens) 0 larceting “peer ret hen otbp TNGING. thu she engines haven gone fa enh omega they ae ll ting with dioeeced sid esegmd ser empl, ‘Sling ora whole age of rosa ser tun he ene fae cape th aden, they fe Sop ‘earn ft paying hes were mor beiseph come ‘or Tonga the wba ale seem. Wat ae hy ev epee neta eles the cam ng ode SWAT es nth {de The gue rele sa clap of mule ong thre no sree ing reengnetrel nd reprenin of he opto heen oa ‘Serene te gone Toa acne reeine dhe work of funcon, depron a ar a lr These ON {ste rio ess procter he hing cms fm, fn and ener ad the Geropant of en soy 8 ‘Spsedis Pe Pull ere rer eet ea Somer fl deal When fn odie, peda reutig yeas de at denen oot, (rk lg di proce te camped in aad te rsh ot aca of oghpat tine or somertona phy podston sr ice omnes oy de Fyne qi ae ogi inet hor by hai ps dept 5 pos Bor potting ‘leis cl ny esc pec nay ‘ainstea ott hrsdomun an be comand mee ‘Swit This prdiers ote cnt wind om etry eda, sod peter nema at rel resonate ‘Be inc ie rene the ay ag shed a ae ey ste he came want fs ben the eater na eens you cat {Bo ay the ale freast md sigma whem actly el Jou they acd Tt fou te te camer uh po on Yo sede he to ping procs, oe ante, eo he cece ‘Whar more epitedn Caper the Seman of comes Be ‘much morale hen they ao yn gna hey ashe sy much more stable when they Know they can get whas ches want right away Lette 9 prt emee:he oak you bln your ad I ft str cp a Oe hates ela e Cnet ck [iter adhe pong nd doen foe oy working he ‘ke seam ave ered abst for, oe camer cnt pale ‘her many we reorder bik if te Solel or mucous Oot ‘arc yeh se ie of eons sors Polen ma eer ‘ele k nh pa of rer ter ogo many er Bers ce Fobiser ca carn po demnd nace cy soon ns ans of ce “he cea nic eo ached {en tough ely or touand cope of the erage Bk wl ei. ‘The rotate reared to eprops en he sling ‘onion. “The sus thi polem wil obey emerge in pues ene fer os ping a neo ay oe pal if oad ‘Stason nrcnane a enw elroy {ingame decribed Caper 9) Eros new hae bak fpimag chology mals posi singy pit ot te books reatone nts manent ecommerce a ‘ecko een een cnt af oboe soe co nese ae ants plc copyofthe ees need they ‘eet seston ater of he he ple tht orn ent rating oun li-koned age verion oth hep ‘once Toe appro oo lb and once he emir ee elching rae cm ence he ar pn fe ing pal Perfection As eaions tein acy cy et ey he ei ee ‘um eth a eg ep for spec proach Sill earnes ple eeepc, meng eyo ope ‘0 appen Idot on thw ave ha aes ae oe proce of ‘lua ere espace, sr apd mise we oeting © prose hth cer nee ea vicar ely ns Soden ere ‘it he had dppf la hang doe seen le ay ioe, ‘Wy sha i be Becher inl rcpt cack “slur oro cle, Geng ae Sow tery pss det ‘iu inthe aloe ses And the hare You al be moe the pee ‘Bins ow evo they canbe rerel Dede prac me ‘ments to flow are revesied so they can be removed. Dedicated product teamsnin eh en et gg matinee hires reeasris See Siren te cota eee Seas pee ene emert soe bm goer See geet cee Renee Soest cance ome Zaeeeee ene ‘Shs ne he ume wane son ean oka The comme: Shake conor m seems i Sera tnatmmcapetce sc Shorten cei ‘Wes re, hrs rac nr apd iy pe Stack or ie ne tte hy tne es ie amusticreben sxaoreccaey Tip eeencericmener na aes Sh ee eee SERS Eur femora eae iesasterees ore sone So canescens Sececma ranean Saas eemerens anita boymerentererrne Seen aigiesciccene sera sees slag Secret alr otis lee ep natin ens erat acc ageer nase gre “The Pre We Can Grasp Now rea sho prcin flo we, Deca hom wht ie Posse part cheve more han ne weld oherwise However ‘Senilen inking nian pec sen lle he og try ost ‘Farle aol wok he sre Wha ae the ef fan king . ‘Spey sti te peed inasea Timeout fr ne [oar be hed ad's wer rary of pods, with rod ‘Etc cane ofa a ery moe aoa cose. Wt me the ‘Sil nveseans egied wil be ey mode, ven epi, ales ‘iupmentcan eee pad le "hed ts ge sated T's he nathan else by the ‘ns dl eigen of he alse seam What ows oinons ‘bprmements by tet of ncn re freon. Ke og ‘iol ie nda eiennen copia oe sat ‘soe neem labia eo ote (Son of alld feck enc Paformane leap f hie apse esr earl o sep parc ley nben rarely techn hc nodal ew nse fe agused, Weve thelr wert for seer pes > carl doc Ine ecic emea fre otra nde geo ome ‘Belting nna cones In te capes shes we oie ses ‘fb coe” onpeely win canbe thre alse te ci ‘edd we ‘The Antidote to Stagnation “Leas hiking jt aot main ome bt she tne apf cel i ee prone Semi sag i Earope, Japa, ad Nor Amc Coen ‘Sikng sow economic ow faa: on sew tcp tl i ‘Socal Caning ddan oth ay Th owning cogs ‘Feeney ola tng eaten x fg compe cos {nb te going aot of ming is sane plant eng ‘pie’ Wide Web Coping ocr ey cele ta wih ‘Barace eons stare fr tne were rl podare inteective educational softwere foe Inowtedge ro28_LEAV THINKING ‘he edit roming. Dsing he at rey yar we've sen he obs eaten, te mates rr me we cas woul ime coreg end planes woud We bt eel of lai) tbe ‘Soprotor tnd percept revo, ad the tec Felner rode for apn ht tere sot of Ect pcp al evel ons Dn ol "The pole cnt withthe ew hacer emotes but need ie tey sly fee nasal prt fe omer [bvrmpa ite Mion grow ints tons rei, a i [Fes ll of eomoni aoe ~comercton sd bsg, spe the Esl nen mtg rm rc ond (er ng eo What mace toe sce ayo be ed a ‘Shes oe tae te and fo ppl work petro renal sig the nor tog tte nals compris 9 toa oF (Met fd- nay podoctn sod coon “fe asta oy to he oon wn 2 ay gen ne frown of enon sce perforead in eco ay Now oles mend men pls ecg toh oe Ie ees tot ol nung ns he Sgr pe > ode ffeenshoe o prvi rishi nde tan a ers, A Sees an ing ry mike some new echelons) “The amoung engin in devchpd oan a rece el ‘Spopnting it he poll wor, angen of on popaliton i ex SSR pk nl sore erodes Sl scoomic ple Sapna ‘ated fey of ut cain the Dane wel edb he en ne) wh roe te ene fr emg 9 ae a poste {cntintes oe ean valde sero rks. Le ke {Sean fen snes te sion eda rae it ah Profuse regued. Thr bon mls hawt oe Getting Saeed ‘Bec kanskng cutee nd i ci ron ist ‘ssouse ten Bn igh ovina once“ ight come on ery ‘Schl camine the aa appesoos of he elem pele i el ‘rleione Toe mul abe remaster of ar ere, roves fed ines of eo paper tng made The pice eae ‘Sra nth uta dened by he cern CGRAPTER | Value House ora Hatsle-Free Experience? Dorie Wen of Ani, Tn a een ling homes fr En yes es hen oh ui Topher etc cor ‘nge pa amy base war mang ad evr wh epee ‘tren ite tal one woh cuter ti {Knew Be urbe [eset Phe stad sees the guy moe” He ved Ca Sew Rok eno eng Comer fr Lif and eed tote his chine ty tying ae t Sovels als stip. 1 boot ‘Bari esc cadnlr cold nes coime fl pod abou be eny [ers boner) ls pcs ee chs pose eerie ht he ‘ke Sent fre ny Bae ng and wl eal he ‘etal We Edt Demag ‘Doi Wikon sth che Ta nd never do ings ale. By en of 19 bead anced wala Tal Qual Mason ‘lnpigat Dope Wee Horr Ove the ex the fas be ‘esol gh i wore he pies of TOM, beg > coleet ‘ara emmoar amount n ery pe of hs bss go ‘Sot imlrignd lr commis wih destoyGoiyconeoumese), ‘Shed the aoa her bon fr oomacton super “lee ve qn fre om ine epee er SEUSS ES erat som toro by two tad egaied the emaning contac owed (tayo he mw uae ena ‘Caner ster showed» neve Zeist wid the home telling snes sade rely even na at uke Wise ‘Sols Sumi compen 1985, Dene Win Harber nn ‘Se Nena owing Quay Aer (ole ele Bag Aad fo (ply of comnaton adap) and Win sc plo waning Heide anecd nolfty 1990, eee eos vor erasedEe 29_LEAVTAINENG 1 ney Twat king progestin opting with ter ude fr the enone hres ea ape bt one fodfedin ying, wal 0 {p78 par of he oer bps cee Tey ch er {role me Tv en ang pose enn eye he 2 [cent eng ow home, btwn shat 78 arcane wo bouche ‘ec toner boy thse bpes are te el mae oppor Sr loa of mesg pooch were bua ne bom Wikon ‘ep oa nh pepe nb web ole besa he dcr (ilar cio neopets ered complet ning ofc Eien, Spec be und tnt many oper a ler hes hated "it ete” goat or er snot, the ng a ine [eth ob dene and mone he ee "o-be-dne safer movie ESS fe “pony come” alle om bale no premise on Ine ten lado se Sundar eusmen” may ete Fe ‘sees byes ‘on om raed da hans ey what had ec aig is rae goat yen leone cone cl uty ‘Sethu thy mere gering buy ony eather mane doen, maven ime No Somer arma pc fy Pw “Pp ret hase expen 1 go with dhe hose nlf ew ear consting Wikont emer acer ore ry [pi he pecs Hehe realy opened’ oe-op les xe here ‘Scorer a esd decd on ey open salen Hoe Ge ‘Sage for Sire rise of ick. be re oosnd wae ‘Felis she bar sie of en oe oe coe bse css sab oMhip of an Aan-Cad compere, sel Somces bond ‘Besant rl apt ltl ote Ping, an Neer ay ag deerme te a pen wrk oo he esti args for ntrnc, sa ean for ee seach For ‘Eos up ma buy so be Sone desing one wakhough of the ‘sesconee "Teck he lad time fm const sglng 10 mowing a om Sis sont of Sry dys, he ne opie i eos wring {hd perisepoces ad enopng stam of pull dul fr ‘Sneacors se aia ne jt at downs ae compte ‘He abe ineaducing uarbed work tare pare Boy ad ol 1s fr every oh Evenly these cope wall mate he “odo” I Irene the few syste dows ay tenet oak 10 ar nl he ‘rou tk ceed econ prs ui” aly, ikon br crenedtwie rng of bs ome designs wih 2 sand ten sere ning he compe Sg ten thd S22 heater ly phe canoe oe ‘Saal Dil al of wt a a el enw ea is exon Cpe on Sv Bel Wn a ey ue ‘Sven of cern on comonomer ad ‘Erste wre seme meng ecm rhe hreked SEL UEraces ndcob ents po Stare by Challenging Tradhonal Dfition of “Vale” ‘ysis ad str atest place corey defi vae? Pay {eet iow profes want o male what hey at ny ang Fr cme ary ere aly now howto i freer ‘Shakes aleady sing. Ther ingy arn te wreng pce snd at ‘pate orong eitdon Then oem pees cece do ee 1S ohn va, hey fen i tack on Spl format owe cn ite ed proc en dense amine ie Syke Seley fre a ol llngg ol os os ‘le Mana vie pesto engineering nd pout development sche Wit Cospny tr Wes Hate onnlene ar oping ‘a wth sae very profes when he renpnied Wacol profst celomact pm 1992 Far any ua revo We hat tele nw rodctcomsng of wi esr fem tt ‘trad age pom fr PCr ad er a eaoo—ahg ‘convendoa!depurmenaian rosesaed ihmrsig ch ‘ommisned urcy conpring Wasp withthe ering ‘spectre When "oppor" ms ied, onal apm toe ‘rer or repre! weds scopes Seng ign ws {loge by pote engine en ved by he reser pose. I ‘portd acting fo pcston tbe dig froeded to the eons ‘Wing the mcs vo mule he pedice ad wet eat io Frodon "Ths mem prodied eign which ace imtoo which cu toner oben gored: (The dese so tk oh es efi co ‘lp ad cntno macho mats en chee ers ear geet reen ‘sets Cages 3) Simply peeing phi poes trea. ‘ots cogent oduct ey wo st ve Vober bd to mutes er Pe nde ee more heel designs t> smarts fever. Pore mde. oct o> stick“Psa denen Peng “FS meres nse She Sener agement Sirae Seer aan Spc elds east eslescs aaa inten ol nh oth cere rd coe Sco ericenor nets SScoute carte eres Eeuikpan nae eh tena Sisco Seer et er enna See ie et SS es Serer cen wem ecm al Scpenseetienncneteameame ened Shien nn Saari Steere Supe Secoememenen Serer tive Steioaeamlcie tat Sadist seater sealant iter om prea amas ec ct chee Goes cane Ecco teiemneennes SaaS Deine Vale In Terms ofthe Whole Product Ante eso Sms find tard t gt vate right oat ile wae ‘Tan an Sows theagh cy ac ne ene dene ae eres way ost a two nie Wh os ingot ‘aed py hey fen den ala yp. Les take aot nh onl) ae enim ‘One fw ene) recy eke fly Eatery in Cote from hein Helse in the United Kings, Wht sed ‘fase mal bake es pelage of ecm ee hae ee eae ered Lontn Garin ine fae scan tern Bt finan ie seared ad Ce ave tee ound a Soars fadepner conse sine arya at {eck eye (mornin ca team pet Jour dosent bot clean w kp themes ome Sag) Sis nie ie a rt ca sg peng so oP he arn ch hs nc egg Sa pros tie prac fre opens el) arto sr ie nner dong erste igh olor {Preminn y beg eres nop ly) he ek (Sheng creo Gack tor te fe ampry oe the ‘Emi Se ss Crs ad he oe ~ "Teepe earn ne ok wa th Joes yi 9 pce el ugh eee 5. Cle company oak th ooking 4 Wee eo 5; Lovd dhe asi (800 nx. GAD. We ety tng ef hg Eg nd 9, Wis he heck, 10. Wats the eer ne 1 Mas ee 12 Main the dear ange 1D, Wate mde 15, Manet Oo ors da, 1. Fly eo Cree bony. 17 Wein te aple (tad debarig) 16 Wain etapa in 19, Wat inte tegen ne 2 Wain tec ee eeb_Lewe reac 24 Tye ts thei ain fry eine, 3S Uilnd Tegner al 36 Wie chan sche 9:0 1. GMT. ‘Patel ne 18 hous eeu “Tene soo ung snoerhre:T hour (pean of he oe? inate hows Samer of tne 10 eta ‘Namter fens gag et picked up and pu down: 7 ‘Nar ofingecsen al lag ese uses 8 Foal prog 3 “The problem ee ent hat here were wo many ime iad ac sot aproptasyspecilzed for fe euent ane The protien end {hs eh Sr wv rong + pra proact fen onoing ned {aver ome opsutanal boo? ne so on soning 2 ‘Tol profi egh te ey of te cotter The mane he ess (Rite the wie sou yt conten bs qrsions rege ‘Cod ne jr cnc in uae te ry steal cin elo Leng you wast nh our oven x oe ene) Benet yo could te kerb Yur tel gene ace yout (tee gy, Dosing pe ruc sce dl epi ayo on aop hee easy wag ah pio’ (Ox pears tre eld sev ho ow lt sng penal ome aed {Secrets They cold simply pe res ced TOO Scien ch poe cmsssne peers aoe lag wh ‘Reco spent) Cou the casts orien Cite hae your papa. ‘Senet Linde ra enact ‘Sm near you ough nh doused (Thc, le tee ea probly ou sad es al te pane wth sing impo nd coos TE) And ny dos iy owe Sou ued 9 are he ert ‘ro bourne depart, tbe apogee eatin of he [roc changers you bea lok whole roa ees franecatanee “The Crises! Need for Lean Frms to Rethink Value Hyon ak ow mens to eet on alc ey “produc"— good Fro eo Fe ana oe ee ee de ame ‘gles one in he pg ead campl she ned or ae ‘Shpunel tsp sling» odo andar deter oop ane ers, fete be repays oe ra (psn proved omy foaewer) iv tht pds ct the lenge freon ez hie is ofen dhe Ey to ning mis cosenet atte ality fd se {omer sod ler rey uli rhe aces fen thing ‘Tiirbecrsemncrmnaon, swe wil demonstra “suena nouns of tous If eyed he ple dnd he bt cone rhe st ey eet (nis tow path ty ned od mre alright nom Reig i ‘acre leatn ne en oe rove eats “Them onc the nal rhinking fue done Go wht mip be cal tila fr ne ener acon ss ae ‘heen ith te pote enn ki thy ve rly got he Be SSUES i lesen ig of aon a sek con ‘Sl inprone ros declopen ode ligne rodcion aa te protested el ange pi oper ‘The Final Element in Value Defnkion: The Target Cost “The mowtiportat nin sping vn th profane it 1 isin trp theo sonst of tones sod or ‘eqited o males pod of pe poston and eps al ‘Ste leds sued mth poe: Ding ey ‘ogee othe rte Coven ro eget ing pices tnd on wh they Ble sic nts ile Tiyan ed Urs eemie owple lor ene a lege prot mins they oi do mye ‘hry bop we devep new product Sonat rene bere eat enka the crane bande of ‘ion Sebel oe a = “Ther ae eel ee Saco nen eee Shale eS cs “esse heen a low eons ere eampes36_LEWeTHENKING ley ad ie esp rca a ars o xis to ‘Soot bch shud sn cee lesa sen Se pea profs ute sional vale nd josh expend te anc od ‘Stic meteor ag iceang ler, ash within ag of ae ros nde now pode ich wi nese ales nthe get enh ‘nce the aps com tr pee produc bcos the lens for tang Sy nep i te aue sewm for fod development, ang el i see be il Spenin ee Psat ibe tenner espn, A we wl ein e sett ‘apc te stir sry of eer acy ang the we sea {SIS log wheter s pee soy val ce any mae Se he sometime ky to mating ype cot ree CHARTER 2 The Value Stream” “The View from the Aisle Aneaslin oro oberg th ane sen the abe fhe per {for rs are thats toward arcs empy ino the a of the ‘Sst Neen doe he ew oe psa pode: aia the Steet sl pled forwards of sop te 25 te proces af oduct develops he roe oe ecb Ind Tics Oh nd ths vata pan nthe mer permet so siolog Unease inn 19500 en the new Som ‘Bunaement ne no lucie I te ute yas re hve Be puting cate nthe sl a colton wit be Bosh grocery chum Teo and a ramber af ‘Spgs ink ugh he eeu speci prohes inser [leimnd’Todo true are ed co map ou ey sap ec da eine inthe proce of pbs prone an orderatng or ‘est prota: Recah weave seed ok abs pod deo ‘ard bel single rene, Ju ase Sa tne Sans “Gara ebsites ap" etn ey a lp se ep ne Sen Efe a Eeescson regard w desi, cede, abd make pce prac 9 srt the abso tre tps) hse hich acl cee rae [pce bythe comer) Boe wich rate ove Daca carey Fequred by he roa devoper, rer lig, podteson et (ip Oe ma sao cn ection ee ‘SHE at cee ve specced bythe usurp Toma) nd ‘eonte dined On i i echo eee "hough ae of te dw pall ad perenontchnues cece ne ‘Sapte hed. The Vale Stream fora Carton” of Cola thas Welle prod che are en anon he begs thle Tse «encore of et cans aes We sol, borer {eyo aah omer what we il di fly hema leg ‘etal sion trending over ce handel day, mo of ich one ‘ove bet ut nolo ene terre ould ocr olny at my of te ty hows be ein be pal Ts ‘ore wold produce each here ese The pe et Ti nor eee th oom “Yu shoul bar iain tht Se seed log the cla ve sims copay managed tote tn ing sted wih en apeed loge Tae pelea se og mae Producing Cola rn mig Serb ode srr For clone oft lly wast sped inthe Unted Kango y ea Wer Aor Sr, Oar bang tence lin ngage he) ‘5 oy aoa ant ped ss concent te poet la ‘Spey! acs op sr cal pie he or {oi ation a) Bes fr creado rae ea, nd bac ‘treguld cnet cote dminan ec” Beceem he url eee ye most complex ssp oc ofan one ri ag rae id spect of» carton of cola'—and the one with the longest production lead Kr Oo ring su, crs, eenes, and cons tution te ‘Shu rer down elo "eshown in the tale ream map igure 21, the esp 9 mine waste Aus, Ahough the oe calls pile be ped Sol poe nd sen slng to thet ep within few mises of fe ep. ‘Pam order he wining machinery oly maui sod the sal proces [robe sooping oo lle foe of bese got ted i 8 ingen eaten erect The uns of or hen ered [mute el fo tee nay cami renson mal were he ics redced powdery oni ined Reaaeter aa ‘Smetor Home “This proces which tame front of bat wo sn of ing, ape bat ny manus When cath sari raceme ‘clea ore ser (on to wees tabu £000 tn oF ough or 10 aloe ca) ped by teen ene pt ‘Nery or Swede, une wih hsp rose ower mao fer does oro-month ruth mie, te asco en et mus aout eer en stat ded oe down abd eae lltany reac on of sumin wane of alumina sb ‘ours Api le eng dae ge anon of sar be ‘Seated i each buh sat be molten mus poured nto overs of ‘reared in each batch, with dhe molten aluminum poured ino Govens of4o_LeavTiNKaNG cin es py bo sotonkertly aoe say ese we ge iominaigomanarcela 22tss Sienatnicpeangiessce irene Enjamguetieaahuciee Senaspanea et role h een feeemearers Seneie tet eet dpeteece a Spee tenet te arena SSeSca alk hit Saperecom awerae azo Siecle svt eye age sairacrniraaasiate par elaers woviectumeenites Sees peru Seema mote names hase mmerwadenc wereace Seeing peter ee Seach cere cee Seman eae ene coc igen opie Sian ceesttee tony oe alte enmereree Scand Si Seana ton ek aac seals Romp ot entire pou ge beer nee thems teen Sensceemanyeesis siiealetcer ner tama tec Sopesie et are reatnece SoM a tavnernoos opr Senn chacar ete end aS) Th maya, ee seg Sh eee ta ce ee seep Uieti ce Bho cher lee Shocaties pene newport Se iiineeee cece Sadiees aia ocyemeerietacmssy eee ee anes enone nun en ting in hc do Sal ispecion, FO Tin Van Sr 41 unin it « Sid, pied rithm a nero ican ssnd ofa pening tne one abo cere ‘Spee supe ore om oe pe of an oe eth oe pi ‘Skene to te nr, so mangement ie to pode ge of ch ‘Spe Tio te cn nar sold he dat he mr ecsens [psc alto meshes with be pace othe mck bral sad UES proces pce ype of tana tes. ‘Mr neon te cs proce to an sted puting machine seh nd he exp cas pales ep foanod to ech pb td ED dm ws inthe nro We senge cl e aly for ‘Fs ne zeus dey ae ned oy pe fen se the bing Teva ling the cl cas ned ase of cre wit leet barbers bes pli col hr caplet ca atne-ee ‘Si choy coh And nea fr pain ea, he Erker mee Sopp ay {itt papng condone nd pronase puck ‘td a mnie ont an te "ftom he in ake vars, be ca ae clad t the bles ue ya rel hgh ie ay [Ek ds Thy ace then Solera nd lated so aviv an ling tht whey awoke led eee poate it ‘hm orem comerge aman kot eligi ‘pds sep water cro, sp dence eel ead caton de he Sen aged to cee cle Bgue 22 shows Be ‘Sofie ofthe shoe) Theale en or he es ai ree ‘SSked cap ty cyte Bolen nd er eps ut be end ‘Serle sum sat tee ned by dln oe eget ze ‘eres poured ne ean erate of Es ed as arena peter ce lemme Elan “pp tap sop hgh spac ry ir poms ‘Bean ake he ce hun ce amped ced aon oF ‘Soe lc of cam ot in he pee cae Each pe oan bas ‘pr pnt heme ad proeinl fmaon, "Te ing ad lng pros which bingy ao te ry we sen ogee egies sly nema to Pred fm wang Fecking tins gees ine coma eb change ve naan, Ping cis ince an then» len sai he nw can eu Ppa he wie stam 2 tbe be ns nd eos ect (oie hig i oc gp of vonge oop acomlereqmen te end of sig pacing line he carton re pes ec poe aig eines on wl lec ore srt in Chaper 9 Dr arehipee i eras hei nner orien pale aid2 _ Lea TeNKING Awareness cd dpe in epider ay type (Apres aad “oking) They we the “pce 5 sed ed [ead aoe ake borers acs for comings oe of Tosh ‘lon dibs wares aauad he UK ‘Ore ache Tess warms things owe mich fer: Incoming pales se mal far hou ae Sys bere sr rn nt pls [ice nal ges song emg cach store Onc sr eel sare, ‘Rerocaper ream lu te ong dock ange en inthe st th dcy to the srr andthe cola lin abet ae ‘When cola ore pill ore pas os ow ay pti inte bases ifthe sper song amber fers ‘Bue sinageofs ec prmeonl fer Tenis ile snd fay, ‘ommad Tee = zat an eal spore pale shown a Figure 2. eyeing he into rnrodace hit he roscoe proces she ming age Cres aly 18 pres of lio nso he UK erred nd sipped tek 0 Nore ot the penta i sig I the percenage of cans ‘eed more comrd100 perce erring oails wo emerpe (Stn whe alae seam, Mci-mclen wl eped iol os ‘gh be ced ea the on snes Eagan soa in fk eee Peer mae te cas makes in Ragland, slininating in» Heh aVarr sem 8 ‘he ean bes (Thee ares wold sunt conver om pe i ot (poloynmadr bot aceiebie—to pe marten ere ‘Trin Sgt ap) The slow epee of rece suey dae utc nays ens whole tne a ast (Bovey ep neon ‘Weed ois sony aso it pole ere ep ia Seid be fcc pyc pon hy ote ‘Boni at shom ble fe somo ene een we ‘hla ee bn} seinen ale Siem nto renege eget ete, (ise aa ra Sn he SEES Ryne i pee a pace ty nes Fem rene nent rien ite dmeo poe Sctjacntrsalcne ert dougareensergia ‘Sif tend ove edad ped iar mds fens sd or ces ay fa 4 frcat of ecm, ere sui eng to Stereo nr foe ng Sn Poy Se tn Seni 00min 7 frome 070" Se Tome 8 0d Fowece: tr sme2_uewe THINKING une 22: Conench oF Cota VALUE STHEANS Art archos he ples ar sre and pci dena ray type. (A proces ald “woing) ‘They ae ha “ped snd od Teed ott ane af he tac toc fr cnveing wo one of Toss "lon ditibn vreourer sound be UK ees he Tec warchoe ting nove mach fer. Taig pales see ted far hot See Say be cos rake on oe pe nd ‘ied nol eage ging avenge ore: Onc a se ee, {heel eps ate in mn he ching Sok ngewe eat ‘tdci he shes nde ein Ss te as ‘Whee clarke home pally ed nnn, sea fo ays peeps in the bse the upp ar ugh ante fans ‘Waa araage of spec promooor fer Ten hed sn aly, ‘ensued Tae tp roby resus ht Sets a ea ‘sya 7 Es pera pho son Figs, ire theca seo the pte res enn ape Caan fai 1s pce of ds cnt Se GK ue veel ta pp Eo so Rew tore gersoe soy fe pce ofan "oe meer 10 ening pts cage ERs tira Mesh ns ped ai ‘ste bean nthe conse Engh dng ah Fare Phe cet naat the can mers in England, climioatng in s fash tie an kes (Me aie wil dent cmmer om pe Ei oe ‘poly madrtaranamise ope) made canbe coaenly ‘Emin pk voy) The slow wpeance freeing rely fare fre owas ons te whe uate an a Fo Be veing ep non ‘When ou hs way ation by sono obo oe ce ma ore {pric pode thea smc or sia prdeson sak h [Movi Fins er chora a Table $e rman of ine hc ive ‘aly ing cent! (how) ines in tan Yo th wal ne Sida amuse wreycngbin, More a oe nee iuesttan oe Svigs i de elelesiay ned bec eaT Se Sar ES astpe does ry te roe ‘Ercasme?sondpincanot of ite ty re he mae of arp ‘Stacy essai snd cnesremoned oop ren ol ed ‘orto nny of hem att ce eae lee ad wale oP A leo avec ad cers oly iy [potato he chep-ensre, expen minum ceing ou of he [Spake eer aerate care the mn fc tng es “Tame. To Vatu Sreeator A Camron or COUL Sine ‘aye inn Sk 00min 7 Seowe 0" OTe ET fom 80 hae Hconge 2p smeLew riene The Root Cause of Mude pl wi hw nana on of ly Bite re a esac Su Segura alec cts Reena ote a ng cece ey SEs ae aneeanrars see SExy eyreaeraretncectee re SST eee tion a heey Sr eee Som isogenic yn pi sg aguoncgl, pio oo ee a SSSin ee aes Sie co ae SLE Sp ein cern gr Stages Peta a eee Senate. ie ante mekee Sint aaleen co alernenon Sage priate ap meres te meas re es ire, soe dang pbs cheer ener Sor trtiognk artemmessaeenaces me sciatic Steelers orem ag ee Stebel is er genom rete ‘iy ih yn cbt Gant may ee pe Ordering Cola ite 319 dat Being cla oe mit 0 Teco ad ser ‘tment fine to make mat fhe ee esa Toco a) te [Sv poem inode Es rr te rally toon ‘her nb he pods a slog the sean xn pete ble et ‘rh vent, ore apnea rods genes {ors ater sogeto J isn demand seca i rei shonger Non of iors Sib ese a cen Tn fc, me encountered Tico bua ttf bs mae recale ‘peogress in recone yeare fn oreeraiadng fos nae genase esas tT hee choise deat rose ecko” (ston of mot ings porte cnmer tana) wea Ssog soma ioe fd wuslome invents by more than al Bese Tacomas ae ‘Me fib mon cone rove the mod when estar i procs ‘ope tn cent aerate ci UK weap ere EE Emopean eng an ance Nos Ameria erp HowetrTc hs tty eae hat more even ce ino ign ok ro esas eee ‘Hig punt he conto ped ood i col se oie To por cont wil ecto inpoe tepenurene med ode ‘olny all he wy op ve ee unl sco see io inh Pity unlowand why To rete console oka hi car reneoierang oem ch pay the mae ssraned he we. Peale ee Sani Te peed ok Sees aspen a eaey hw ma okey cen ‘ladon bn demise sre sn eT we ie bene ee mein the ea ren faa ‘Bochco he som nd thr lng wh the teen of es [he mane of an emai, Reheat res cal be s "i fs nc, Tco as decision ting on what ach tore ‘pod pri od when fom he ae ane, hd ben orig ‘Er fom exh pal o cnet sem hare Tes plee ors luiad om all sors sper, Atte nn ne, opened doen ‘Rogan Daihen Cen (HDC) ie Eglin so tur upper ‘oe tan 9 pect fl ne vole he eacpins eg al up In ted won pte RDC rater thn eee sea of eng "Suan pri one cch re eh sopra end rg tak teh RDC sod Too cold sed ore ge tuck tere Soren ie fac wok» revi ep fr the grocer ine by epee oe te ey tm el {fe pod and or many lange ene Toa, we each sore {ees bey tthe ta of ch oy the Tse dig Sse aes ‘Ge tunaiy ede o esa onl el a any apc dead ely fob cusel byte ny oft weet ine fee wer rae Jromatin, Ars gach roie by teas mace check or tein {Eeteumpsns bsnormedoes dspace To send compet There rgueents om stores n ek eos resi nd aan te leat te cack supple during te nights? Thealin en sh ie ohn mit) nc dy Sr ioe see gone ate ee ‘When be pos anv tbe RDG hy ean tan ae one ose sued ocx ore and omelet en gk SEDC tose sor avn momng Thuy ode de Oy {Sch Tc sore on Mend get ro ren pode Soak Stone reaching ach ore itr open Wey crag (ilar cestly» erengprsear onto fepencsent ea Geant nakowa sige) me Prysieal goods tow me sro of his tem of diy replenishes, Taco hat iced the ‘tee Int ie real Sow (Oe prenage Of pie ness ‘charm enc on een god cetison nx ight a) ‘Eom! 98 percent Ate sete, he mca on ad ofthe erage {dn he eal ores a th RDC oe 2 1 i Fare ‘Soren ie cle scoig or mete than al of Tet tel se, {Gvetc t he RDC od teen ore combined ae hw oat "omer Tc ci hi hey ered hein of hat ca bh ‘plished by one frm alone, Specially esr aer vopelsen uke ie boners TT evn mas 6 ‘ae been failing co ene nigh, juin, bt fom mae Shel goo mento: Tae proton mati igh spend techn eng changes anes, ge ttes—ave pen tes 90 [le tbo wing mre haope mache ih ng chngeoe ‘ofertas hve cyt even taken te ep of ele ‘ie ro ied pod invents. Bethe een er mpd ‘sons rm fo wpereem mpc changing lee of aan ‘Sue order ce cf pds ce wet sly, or ten ened Inert sree mara) oftierdar seen turauedestonca chats acaba. ier le = Tata the ean Eerie Ren Ca ‘Whe {B's ee sper he poe of yandy contingent “lsh sold pedaly change Tso, heb te ca make the ‘ek role the be alle de sled te buat se fo eee ‘Selundaderarintsteam feline ded an ye (Crening Coa “The inl elonet inh cla sn ihe ala steam for pr deo ‘ene Histol te ces uss, ee sup ike ie boaler rahe nde puneyr of pods have brn respon othe pet Balk pendent sd octet oy tee so ar he ‘edie in he ove sum cling te hunch of new rode "pay de eth bode cna long fo ew proce (ond serene masks 0 pd cope of on od sy mare half pest Tso, and wo obey th ihe ‘Rus fb ld sy ie ea Ia she nde the epi proce ‘Teeopene cs abn one ye td ona of aber of race petal yaoi ang te ese rs “og th etal tps nore erry sil md aly are ser te we eer an deeopent” hey seconded seacaly {rif one ak down pone ccs fom «dye ew it "Qos spuren hr daring mas of he eopoun pod oe concepts ‘Ting il sarng dn ow te gop whic ands te cae ok ofthe fm pasuen or wing pn on he cell te Spat Se ene ee Par oe Oe haga of me CeeLew THNKING he deco tanh mae here i more wang le he pod ‘ised cp ce cng, lg aa Tepes edhe mtg capi pamed “Tec el of the oom that Se pode are oft nee ely ne sae of ving roomate ingredes (or eal, ‘ie uo chery elena ere of SS aon to Inch fino hs peng sversing aol -ana in herrea “The em fo Too hg mot af hel pce Sd pith “So™ proce th doo el and a lucid he se ne te ores of Ser eoepery Te Ge goin eH go oes re ‘Spelopns te da S15 ion epee sce ow" (cilia sntnew md whch nooo ane se aera er oh net eit rele rehink he pba veep por ae Rd lie intr of ine. Pcp, aa the nical up th le ‘focam sr anonpechntie aon, cscs doo teal Want ‘Sopra one Wo prop bebe or ta sn ber ‘oly dere the rope he all complenent of bree eceny Esp ec ccm gp, and Taco to dep ee ‘Sm rcden hoc so y wonl oe be anger Towed {Enea Teme as fs anche eguceahoper prog a nll fr pre per too eey replated el permit ‘ore Zoberec vee sea in pods eopmen ‘Putin Value Stream Analyse to Werk Hing lok athe pete ep ced in she vale ream 008 ‘poe proar ene ly opto Sings wa te only ‘Boca cae rll he Prt Whitey expla the noon, ‘fe donot so any wpe mie dd Cnopey ich oa be ied ‘nine bese se ae sopy ean tnd, es hema {PGP ep nt sel cgi. Tey arya m0 tae there ‘oan thy bre ese ep r eininoon by pew of Tn ecg ‘Now thm psming thi anu we ae nic "enchmang” by cong cto ane eam whe fy campers Asus ‘fete tbo te he nceutng indy witht bok Tt ite Toe Chong rss Sse he mos comprnensne Iclmting ee? stomped is pgm al nd, we Row el ee ee ot cate wegets that Codersand leon Tavun su ‘Lan hecmaswho dicorer hapa is supeiew thet competi’ he natn teeny 9 at he sk To oul {Din in techincal person) se mas roc i ‘Sheng ta hepsi: fir fen ves hd ine wes ‘Sing ect hy Cor mpl, Geer Morr and Vollvapn in the 1959 They ad Wo ges Gna by cays o peso vite dite ctor cons wo salar when th fey van diferente anno maybe cen cies ar Spa ‘Barer ne en oy tle al i yon compte gi potion Wy eing a ci ae ads ese en io er dh ele sa ‘Hick proe seta Nord ror sy orunzaon no ost Seco spas ha othe Toyo reenter Sip reas) Elwes pt th soit o work ou most mae {ey varus minting mae eal bps wit oweCHAPTER 3 Flow ‘The Word of Batch-and-Queue ‘Whachuppes wien you goo your dca? Ua you nal an ppoin- ‘enue ay ead th re see spade a in ang ‘im, When Ge decor ser yoy bend sees or ‘te Joga about wi Your problems Mel be Yo re ek outdo te mops ple os on aoc ceil ‘ring in oter tng sot lee peli il ed er ‘hing ge, ete library equine eng moter wat a ‘heap aco rei the os Then te one fe bio 1 dee ine for teapots mesmens Prag ng 2p © ‘he pence ohn), perg ae ack he pec tr Snir posure (caplet iawn yom ae ely aod ease ‘Sal enone you cs nlc new werd of pecedfuncon, “beeen pron end nig yon mento reason yur expec, ou dicove da he aspen of ane say mene Your sso a ay fon of ‘Be me you seme get be proce” Manly ou mere ag sd wating pent deny te wiht wor, oe moving sbst ee ‘i ip fsb cageas and esos ou pot pith chi bose Dove fen ld hall is auping ad rng and Belg handed of {D'seges the poe of “ellen” in ring te ergy ice deny kd bey anther ve, pmo eine 4 at oft tne the expences wos une ons iy ‘peo Cree bcs thar unig» ic gh you as go tog {EG everson nthe ene ine you sen sy ange ‘be most dec ste aly to be de more han hal ete ne url get fom doors Sor Ye mon le pat wp th is ‘Sum without dreaming of anything better fer al its exmemely sae, T so ele are dh i hy isnt sae aly ine epen- ‘he pln ed prs Theth cr and rel aly ee “pene” in cones wth prac Ee VERY wang chine, Witeol wie ude nd "Pato erage Aca hear ince thar in ec of eat Bivtnd eve yn the marare eng cedepon—you epee Fart te roduion roca With gods, conan ou math end {ike prec semingy bead hu each However reo pe [By i congue of eat job ge Se ven you se A ‘Shy noes 2 ne se Tata ut ae example fr oon go he ng iy hoe ‘Hey Ford ease ost nes posing mer ang arb B= ‘Sed swith te ods itt emir to ssh design ad ocion cr we al poving ay A ober of ensepenears [Gall ced oa deg and bey sr op pesto ines he ‘Uated Sot w mate We modser So presse! hoses snneaay ‘hee Word Wr I! And Tee rd mode es Joan ne the ete aga wide ng of for ls and err spernes ing ‘ev tse mote bated on 4 poetoe Snes aniled dot Term athe coracen ste. “Ee med or wel sng fal mes el ey ts costing ta cig ler of ater © heat heb etre nbn ong bound of nl compo ‘os fom pug fntae tics spas wal ce ‘Epos ge oyour ome buen theo he oonrrton ste and he seo ch he sen, yoo mony een, Fe empl hen Doyle Wikea seed meee nat vse inhinoce and athe week 2 puta TQM sly, he coed a Sef he ‘ewsatton chad ors um debe war raped wh wo ‘ese for ene sa operas rc amas ‘Bherl des, lsape echo, fot teers. plumber, Restate a pre pln ‘it and wt pour ml coco te wk done hat me er [Bets Goo swell do flo mete neds and epee one he ime pe oe bye the ci ofthe proce, you py rl he mang nd revert grunting of onane “isi 8 oom pod afer a ad uve hesd any nc fom your fends sour en woe pens Tae oleae cee ng en ne [seal ad erent etre of ese in ny al of thee scnser"she esto crderig aed provion of et a ni ts fom Al she we ese ining