Chargeback Request

04/17/2023 Page 1 of 6

Merchant:
Airbnb Payments Inc
888 Brannan
San Francisco Ca 94103

Merchant Information:
M.I.D: 258838 Billing Descriptor: AIRBNB *

Chargeback Information:
Chargeback Reason Code: 10.4 ARN #: 74056163039107188144341
Chargeback Amount: -460.16 Case Number: 629932571
Chargeback Currency: USD
Chargeback Posting Date: 03/31/2023

Contents of this Chargeback Request Form:

Chargeback Rebuttal
Transaction
Terms and Conditions #1
Terms and Conditions #2
Terms and Conditions #3

Prepared by:
Verifi, Inc. | 8391 Beverly Blvd. #310 | Los Angeles, CA 90048
 Chargeback Request
04/17/2023 Page 2 of 6

Chargeback Rebuttal:
Airbnb is an online service for people to list and rent lodgings. Airbnb offers accommodations for lodging (homestays) and
unique tourist experiences. The length of each vacation rental can range from one day to long term. The rental
arrangements can also vary from a single private room to an entire house.

This charge is for the following Airbnb vacation rental:

Reservation Information:
Listing Name: Azul Pacifico Mazatlan
Location: at Mazatlan, Mexico
Rental Type: Entire home/apt
Listing URL: https://airbnb.com/rooms/42742275
Check-in: 02/16/2023
Check-out: 02/20/2023
# of Nights: 4
Reservation ID: HM5HZ9TDXS
Number of people staying or coming to experience: 2

Cancellation Policy:
free cancellation for 48 hours after booking, up to 5 days before check-in. After that, guests can cancel up to 5 days before
check-in and get a refund of the nightly rate and the cleaning fee, but not the service fee.

Check-In Details:
This rental listing has a self-check-in feature which grants the guest access to the listing via lockbox/smart
lock/keypad/etc.. At the time of the booking, the customer receives an e-mail with check-in information and instructions on
how to enter the premises. On 02/16/2023 the guest successfully checked into "Azul Pacifico Mazatlan

Please see COMPELLING EVIDENCE below, proving no fraudulent activity has occurred:
-IP Address: 177.236.61.112
-Device Name: iPhone/16
-Device ID: ib4UsbTTU/29ffHwrpoefWQ4Q44=
-CVV Result M-(Match) at the time payment method was established on file for customer's Airbnb account.

Transaction Information:
Authorization date: 02/07/2023
Authorization code: 392542
Billing Address: Ciudad Jardn Baja California 22610 Mexico
Descriptor: AIRBNB * HM5HZ9TDXS

Guest Information:
Name: Vidal Chagolla
Email Address: vch2006@gmail.com
Phone Number: +52 664 311 7197

The Customer has been an Airbnb member for 4 years and 8 months and had accepted all Airbnbs Terms of Service upon
activating the account (please see attachment). Based on the evidence presented, no fraud has been indicated and this
dispute is invalid.

Prepared by:
Verifi, Inc. | 8391 Beverly Blvd. #310 | Los Angeles, CA 90048
 Chargeback Request
04/17/2023 Page 3 of 6

Transaction Information:
Transaction Amount: 8784.47 MXN Order ID: GVC1RCT7
Transaction Date: 02/08/2023 Authorization Code: 392542
Settlement Amount: -460.16 USD CVV: M - Match

Prepared by:
Verifi, Inc. | 8391 Beverly Blvd. #310 | Los Angeles, CA 90048
 Chargeback Request
04/17/2023 Page 4 of 6
Terms and Conditions #1

Prepared by:
Verifi, Inc. | 8391 Beverly Blvd. #310 | Los Angeles, CA 90048
 Chargeback Request
04/17/2023 Page 5 of 6
Terms and Conditions #2

Prepared by:
Verifi, Inc. | 8391 Beverly Blvd. #310 | Los Angeles, CA 90048
 Chargeback Request
04/17/2023 Page 6 of 6
Terms and Conditions #3

Prepared by:
Verifi, Inc. | 8391 Beverly Blvd. #310 | Los Angeles, CA 90048