Review:

The author proposed a methodology that Customer competence definition and classification. The
author focused at lengthened on customer definitions, but very fair discussions on extraction of
customers knowledge, their skills, competence etc. The work is innovative but sufficient reveals
are not provided.
1. In pages 5, 6, 7, lines 25,37,37,58 figures 1,2,3,4, are missing.
2. In pages 6, 8, 11, lines 10,44,15 tables 1,2,3 are missing.
3. In reference, chronological order mentioning the latest paper according to the published
year are suggested.