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Proceding SEABC7 THReadiness For Organizational Change
Proceding SEABC7 THReadiness For Organizational Change
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ABSTRACT
This article discusses the process of organizational change since change is a necessary part of every individual's, group's,
and organization's life to grow, evolve, and adapt to the changing times. When changes are being made, there will be
phenomena and problems in the literature review. The most frequently occurring issue is "debate on the nature of
change." One of the most common characteristics in management is resistance to change. However, other organizations
have received and are still waiting to alter their organizations because of the slow pace of change. Some prior studies
Organizational Reform; Edler et al. (2014) According to Abdel and Mohamed (2014), there was resistance to change;
Allaoui and Benmoussa (2020) on resistance to change elements, the organization does not fully accept changes both
internally and externally. Choi and Ruona (2010) discovered organizational change readiness. Cunningham et al. (2002)
and Neves (2009) state that self-efficacy change factors contribute to change readiness; Jeffrey (2012) believes that
modifying self-efficacy is important for the organization's ability to create competence. The main element is
organizational preparedness for change; the organization must adapt to the conditions (Chan, 2014). A detailed summary
or assessment of the perceived ability to accomplish duties to successfully cope with environmental demands and
obstacles is outlined. Organizations cannot resist change; every leader and management must be self-confident and adapt
to any changes. So, quality and quality human resources are the most important asset aspects in achieving organizational
goals. The main element is organizational preparedness for change; the organization must adapt to the conditions (Chan,
2014). A detailed summary or assessment of the perceived ability to accomplish duties to successfully cope with
environmental demands and obstacles is outlined. Organizations can not resist change; every leader and According to
Kanter (2003); Kanter (2020) defines a change savvy organization as one that is skillful, nimble, anticipates, creates,
and adapts effectively to change. As a result, a change-averse organization is an investment that develops capacities for
innovation and continuous improvement, as well as the ability to welcome change. Management must be self-confident
and adapt to any changes. So, quality and quality human resources are the most important assets in achieving
organizational goals.
"change" refers to an organization's shift from one state However, the issues that arise when organizations
to another.. attempt to adopt changes at the individual level and
managers exhibit the needed preparedness for change are
Change is better understood with the help of experts.
quite difficult, and not all will accept the changes
Change is defined by Brooten et al (1978) as a process
themselves (Weiner, 2009).
that produces changes in the behavior patterns of
individuals, organizations, or institutions; Atkinson Adaptation is defined as a mechanism employed by
(1987) defines change as an activity or process that humans throughout their lives to anticipate physical and
causes something, a person, group, or organization to social environmental changes. Individuals with a high
differ from its prior condition. Robbins and colleagues readiness for change, according to Alland (1975), will be
(2020); According to Robbins et al (2020), change is a more capable of adjusting to the latest technologies by
common thread that must be passed as part of the life of changes. According to Gersick (1991) ;Robert & Bliese
every individual, group, and organization to grow, (2015), it is necessary to be ready to face change; for
develop, and adapt to future conditions. So, change is a example, people and organizations must adapt to new
process of transition or displacement that results in ways of accomplishing their jobs as evolving technology
changes in the behavior patterns of individuals, groups, and automation continue to transform the nature of work
and organizations as they grow, develop, and adapt to duties.
new circumstances.
Global competition necessitates firms' ongoing
Organizations should be able to implement the adaptation to new problems, which necessitates
significance of the change preparedness process. individuals' readiness to change. According to Andersen
However, due to rapid changes both inside and (2008) study of adaptability, "ready for change" implies
internationally, some firms continue to accept and reject that the message is positive;Choi & Ruona (2010)
them and are not prepared to transform the organization. organizational readiness for change; Ramnarayan & Rao
This is corroborated by prior studies by Edler et al (2014) (2011); Chan (2014) organizational adaptation to identify
that found organizational change requires going from the strategies to realign the organization. Pulakos et al
known to the unknown, Allaoui & Benmoussa (2020) on (2006); Robert & Bliese (2015) for whatever cause, the
the determinants of resistance to change in Moroccan needs that continue to grow as a result of changes and
public universities. Then it is possible to conclude that innovations must be able to adapt to new technological
changes can occur that have a positive impact on advances.
individual, organizational, and group aspects. According
According to Bandura & Adams (1977) self-efficacy
to Abdel & Mohamed (2014), if there is resistance to
or self-efficacy influences many activity choices, effort,
change at the individual, group, and organizational
persistence, and achievement. Change efficacy is
/institutional levels, achieving the desired goals will be
determined by the cognitive assessment of organizational
difficult since there is no preparation to face change and
members based on three implementation ability
one will be unable to keep up with the current pace.
determinants: task demands, resource availability, and
Holt et al (2007) Change is a character in the lives of situational circumstances Gist & Mitchell (1992).
individuals, groups, and organizations, and all of them According to Jeffrey (2012) social cognitive theory
must be able to accept the change itself through action, efficacy changes are greater when they have self-
decision making, ability, strength, selfless labor, and confidence, assuming the organization's ability to reflect
participation in change. Thus, science is required for the and self-regulate as the active shapers of the environment
future. However, these favorable effects can turn with dimensions, particularly changes in self-efficacy.
negative; this is consistent with what was mentioned;
The organization's ability to form competencies to
According to Weiner (2009) change is a transition from
achieve a goal and influence several choices of activities,
the current condition to the desired one in the future. A
effort, persistence, and The importance of changing self-
transformation is a planned or unplanned change in the
efficacy is an achievement. Changes in efficacy in higher
organizational structure, technology, or human resources.
education, on the other hand, do not provide support for
Armenakis et al (1993) revealed the readiness to change based on the belief that change has benefits.
create change in an organization is as follows. (1)
Piderit (2000) readiness for change demonstrates that
Resistance to change (2) Importance of change agents'
self-efficacy does not have a significant relationship with
credibility (3) balancing urgency with individual and
affective commitment to change and the level of change;
organizational change readiness. Change is influenced by
Cunningham et al (2002); Neves (2009) the factor of
several things, including self-efficacy, knowledge
change in self-efficacy affects readiness for change,
sharing, and environmental changes. Shea et al (2014)
while the factor of change in self-efficacy does not affect
describe change readiness as change commitment and
readiness to change; Previous research by Marques et al.
change success, with both expressing a desire or power
(2020) demonstrates that mismatch is essential for
to change, as well as a common belief in the
organization's ability to implement this change.
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Advances in Economics, Business and Management Research, volume 647
leaders to address the challenges of organizational Lamarsh & Potts (2004);Winardi (2015); Wibowo,
change. And those who link fear with change will fail. (2016); Burnes (2020) defines change management as
striving for the transformation process to occur in a
When adjustments are made, there will be phenomena
reasonably short period with the least amount of
and problems in this study. The most common and visible
difficulties that the organization needed to move from the
issue is "resistance to change itself." "Resistance to
current state to the desired condition, meaning towards
change" is a well-known management term.
greater performance.
The most common and obvious issue is "rejection of
Change by utilizing these three processes as a
change itself,“ which refers to the fact that certain
coherent whole, with each part supporting and
businesses continue to accept and reject change are not
strengthening the others, and all of them must be
prepared to transform their organizations as a result of
comprehended to bring about the desired changes. (1)
such rapid changes
Natural Change is a natural change with human behavior
Several prior studies have demonstrated that the issue always changing, and some of the changes are induced
is that not all human resources, groups, or organizations, by natural events, according to Lewin (1951) (2) Planned
private colleges at the organizational level, appreciate the Change is an intended change because the subject
need for making changes and develop an understanding planned it. (3) Ready for Change refers to a person's, a
of the nature of change itself. group's, or an organization's readiness for change.
Organizations cannot avoid change; every leader and The theory of organizational readiness for change is a
manager must be willing to handle that and empower multi-level construction of change management experts
change agents. Then qualified and qualified human (Weiner, 2009), who have emphasized the importance of
resources are the main assets in realizing organizational building organizational readiness for change and
goals. A transformation organization is an investment recommended various strategies to create organizational
that creates capabilities for innovation and continuous readiness for change with the main determinants of
improvement. Enables them to embrace change as an implementation capability: task demands, resource
opportunity that is expected internally before it becomes availability, and situational factors; Weiner et al (2020)
an external threat and empowers many people to define organizational readiness for change as the shared
contribute to the organization; Kanter (2003);Kanter determination of organizational members to implement
(2020) explain a change adept organization as being change (change commitment) and shared belief in their
skilled, agile, anticipates, creates, and responds to change collective ability to do so (change self-efficacy),
effectively. conceptually defining organizational readiness for
change and developing a management science theory
2. LITERATURE REVIEW focused on the organizational level.
2.1 Change Management 2.2 Self Efficacy
Change is a phenomenon that has occurred in According to Bandura (1977); Gist & Mitchell (1992)
organizational life, although many argue that the speed of self-efficacy is self-efficacy that influences activity
change has increased significantly in recent years choices, effort, persistence, and achievement.
(Burnes, 2017). The founding change pioneers Lewin
(1947) defined (unfreezing, change, and refreezing) as Social cognitive theory (SCT) investigates how
"changing as three steps" (CATS). This study of change people can take responsibility for and control their own
management then followed Schien (2010) with some lives. People can actively participate as change agents in
examples of changes, namely: changes in organizational their self-development, adaptation, and self-renewal.
structure, changes in technology in an institution, and Bandura (1986); Maddux & Stanley (2010) Social
renewal. It is difficult to accept changes in the use of cognitive theory is a method to understanding human
these technologies. cognition, action, motivation, and emotion that posits
humans are capable of self-reflection and self-regulation,
Franklin (2016) discusses the institutional as well as being active shapers of their environment
transformation hypothesis, which connects individuals rather than passive reactors.
with appropriate policy-making institutions while
actively supporting potential solutions. Jeffrey (2012) defines Social Cognitive Theory as an
approach to understanding human cognition, action,
Successful organizational transformation, according motivation, and emotion that implies people are capable
to Kreitner & Kinicki (2010), entails three steps: The of self-reflection and self-regulation and that they are
proposed approach to change, according to Burnes active shapers of their environmental dimension,
(2020), is based on four mutually reinforcing concepts: especially shifting self-efficacy. The self-efficacy theory
field theory, group dynamics, action research, and change of resources and abilities is composed of six major
models such as unfreezing, moving, and refreezing. sources that differ in their ability to influence self-
efficacy beliefs, namely: (1) performance experience or
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Advances in Economics, Business and Management Research, volume 647
enactment, (2) representative experience, (3) imaginary can see success and failure in adaptability. As a result,
experience, (4) verbal persuasion, (5) physiological adaptability can be defined as the organization's ability to
arousal, and (6) emotional state. respond to changes in the external environment by
making internal changes, and adaptation as the ability,
The self-efficacy theory describes a person's belief in
willingness, and incentive to change or adapt to work,
their ability to take specific actions required to attain
social, and environmental conditions.
desired objectives. According to Luszczynska et al.
(2005), self-efficacy has three dimensions: (1) Adaptability manifests itself in the form of
Magnitude is related to the difficulty of the task chosen knowledge, skills, abilities, and other traits associated
by the individual. The task's difficulty level exposes the with adaptable performance a shared conceptual
characteristics of ingenuity, effort, precision, framework domain: Individual characteristics, such as
productivity, or regulation necessary, to name a few of cognitive ability, have an impact on the mediation
the behavioral dimensions of performance. (2) Strength process Pulakos et al (2006) as described in the following
is tied to an individual's belief in their ability to carry out viewpoints. (1) adaptability as task performance; (2)
their responsibilities properly. The following adaptability as cognitive process changes; (3)
characteristics of generalization vary: (a) the degree of adaptability as coping; and (4) adaptability as a response
activity similarity(a) Ability capital (behavioral, to organizational changes.
cognitive, and affective) is demonstrated.(c) provides a
detailed description. The situation's reality (d) the aimed-
3. RESEARCH METHODOLOGY
at characteristics of the individual's behavior. (3) The qualitative research method is a descriptive
generality, which refers to the individual's belief in his or research approach that employs analysis, refers to facts,
her ability to do diverse activities comprehensively and uses existing theories as supporting material, and
well. generates a theory. A qualitative research method seeks
The level of specificity at which self-efficacy is to comprehend the phenomena encountered by research
tested, on the other hand, is determined by the nature of subjects (Moleong, 2005). Employs a research method in
the task and the task context at hand, the situation to the form of a literature review study with a research
which one seeks to generalize or anticipate. Then, self- design format utilizing qualitative descriptive, which
efficacy or efficacy can be described as a detailed provides an overview of particular groups or
summary or assessment of a task's perceived ability to be organizations about the circumstances and symptoms that
completed. The essence of self-efficacy theory is that occur in this study. Researchers attempted to investigate
judgments and expectations about behavioral skills and the relationship between organizational change readiness
capacities, as well as the possibility of successfully and changes in self-efficacy and adaptability. Several
coping with environmental demands and challenges, data collection operations were carried out by researchers
determine behavior in action. employing various hypotheses and past studies. This
2.3 Adaptability study's data analysis methodologies included the
presentation of literature data and previous research,
Helson (1964) adaptation theory presents the followed by the drawing of findings. This article
organization's efforts to adapt to a changing environment
discusses the process of organizational change since
to ensure organizational effectiveness and viability;
change is a necessary part of every individual's, group's,
Lawrence & Lorsch (1967); Schien (2010) explain that
and organization's life to grow, evolve, and adapt to the
adaptation theory views organizations through the lens of
changing times. When changes are being made, there will
active adaptation to a changing environment. The term
be phenomena and problems in the literature review. The
"adaptation" refers to a process of evolutionary
development in which organizations provide improved most frequently occurring issue is "debate on the nature
solutions to issues; Chakravarthy (1982) adaptation is of change." one of the most common characteristics in
defined as a strategy used by humans throughout their management is resistance to change. However, other
lives to anticipate changes in their environment, both organizations have already received and are still waiting
physical and social. It is concluded that adaptability is an to alter their organizations because of the slow pace of
organization's ability to respond to changes in the change.
external environment by making internal changes to the
This study is about conducting a literature review and
organization.
comparing it to before research to deal with readiness for
According to experts Pulakos et al (2006); Chan, change, with an emphasis on organizations, particularly
(2014) the adaptation of individuals and organizations to in the realm of education, particularly at state institutions
changes in the workplace shows that bottom-up, which in Indonesia, which constantly encounter changes.
focuses on the emergence of human resources, top-down,
which affects organizational adaptability; and Robert & Researchers want to look at the link between
Bliese (2015) individual and organizational awareness organizational change readiness and changes in self-
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Advances in Economics, Business and Management Research, volume 647
efficacy and adaptability. The researcher conducted Industrial Revolution have become very concrete for
several data collection procedures utilizing diverse organizations in Indonesia; through extraordinary
hypotheses and previous investigations. The approach to technological and legal changes and the fact that
analyzing research data includes presenting library data institutional racism persists, the success of minority-
and past research, followed by concluding. directed theories of institutional and organizational
change can be applied to a variety of other problems as
This Research Focus On University Special Service well. As a result, it may be stated that all companies must
Organization In L2DIKTI Region II. evolve and that excellent human resources are the most
important factor in achieving organizational goals for
Tabel 1 Private College Data
future generations.
1. Rejection of Change
Resistance to change is a phenomenon that occurs
during the transformation process. In (Yukl, 2002)
Connor describes various factors that contribute to
reluctance to change, including ; (1) mistrust of those
who advocate change. (2) a conviction that change is
4. RESULTS AND DISCUSSION unavoidable. (3) the belief that change is impossible to
achieve. The change procedure that will be implemented
Adaptability manifests itself in the form of is required since there is skepticism about the success of
knowledge, skills, abilities, and other traits associated the change. (4) Economic threats caused by layoffs
with adaptable performance in a shared conceptual (PHK) or people being replaced by information
framework domain: Individual characteristics, such as technology, resulting in job loss. (5) The high cost of
cognitive ability, have an impact on the mediation change necessitates a comparison of the expenses and
process Pulakos et al (2006), as described in the advantages that may be attained. (6) fear of failure
following viewpoints. (1) task performance as prevents the use of novel methods. (7) Changes result in
adaptability; (2) cognitive process changes as a loss of position and authority. (8) Threats and worries
adaptability; (3) coping as adaptability; and (4) against the organization's values and ideals. (9) Obstacles
adaptability as a response to organizational changes. This to influence some people are unwilling to change because
literature review focuses on organizational change they do not want to be governed by others.
readiness. Organizations are always subjected to change,
which serves as the primary catalyst for ongoing change. 2. Models for Overcoming Change Resistance :
Management can overcome opposition to change in
These variations may represent the degree to which
a variety of ways. Robbins et al (2020) (1) who list eight
individuals tend to agree, embrace, and implement
methods that change agents can use to overcome
specific strategies targeted at changing situations.
resistance to change, education and communication of
Rafferty et al (2013), "change" refers to the shared
resistance may be avoided by communication to assist
determination of organizational members to pursue
employees to grasp the logic of change. (2) participation,
actions involved in implementing change; according to
i.e., it is more difficult for people to resist a change
Weiner et al (2008), "change" refers to the shared
decision if they are involved in the decision-making
determination of organizational members to pursue
process. Assuming that participants can contribute
actions involved in implementing change; According to
meaningfully, their participation can minimize
Okviana & Nurhaeni (2020), the challenges of the Fourth
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Advances in Economics, Business and Management Research, volume 647
resistance, gain commitment, and increase the quality of Luszczynska et al (2005) discovered that self-efficacy,
change decisions. (3) Creating a community and a management support, organizational imbalance, and
commitment: A change agent can provide a variety of differences are factors that significantly affect readiness
opportunities and duties to help reduce rejection. (4) for change; thus, the findings of the preceding research
Improving positive relationships. This can foster a can be concluded that self-efficacy contributes to
positive relationship with the organization as well as a readiness for change.
positive attitude toward the process of change itself. (5)
Putting changes into action promptly. Meanwhile, Nwanzu & Babalola (2019) found that
optimism, self-efficacy, and self-monitoring positively
Not only are models used to overcome resistance to and significantly predict attitudes toward organizational
change, but self-efficacy also plays a significant part in change. Meanwhile, multiple regression analysis
the achievement of the intended change. Bandura (1977) demonstrated that only self-efficacy positively and
originally proposed self-efficacy in social learning, significantly contributed to organizational change
where self-efficacy is taken from social cognitive theory. attitudes; Raditya et al (2019) research, which shows that
According to the notion of self-efficacy, action is driven self-efficacy hurts resistance to change, predictor factors
by judgments and expectations about behavioral skills influence employee attitudes toward organizational
and capacities, as well as the possibility of successfully change, with self-efficacy having the most influence on
coping with environmental demands and challenges. organizational change attitudes.
Adams and Bandura (1977); Maddux's (1995) self-
efficacy refers to a person's belief in his capacity to According to Robert and Bliese (2015), based on
achieve a goal, as well as his ability to overcome a hurdle adaptability research conceptualizing antecedents and
and anxiety in the unique scenario he is in. However, the consequences and measuring individual differences in
definition of self-efficacy has been expanded to include adaptability, individuals are more adaptable than groups
"people's views about their ability to mobilize the and are more likely to acquire appropriate knowledge
motivation, cognitive resources, and actions required to about situations and how they perform in them, to
exert control over task demands." determine how well they adapt to change.
Previous research on the organizational readiness The degree of adaptation theory proposed by
model by Rafferty et al (2013) discovered that job change Helson (1964) is a continuous process of modification;
self-efficacy did not contribute to readiness for Wohlwill (1974) explains that humans and stimuli can be
organizational change, but it did contribute changed according to human needs, adjusting responses
independently to predicting readiness for organizational to stimuli is called adaptation, adjusting responses to
change. stimuli is called an adjustment, everyone has a certain
level of adaptation to certain stimuli or environmental
The self-efficacy theory of resources and abilities is conditions, and people's reactions to their environment
composed of six major sources that differ in their ability depend on the level of adaptation. Environmental
to influence self-efficacy beliefs, namely: (1) conditions that are close to or equal to the level of
performance experience or enactment (2) representative adaptation are best for the individual, and individuals
experience (3) imaginary experience (4) verbal tend to retain these settings.
persuasion (5) physiological arousal and (6) emotional
state. The significance of adaptability in performing new
activities and procedures necessitates reliance on
Some prior studies back this up. Job change self- information technology and management capable of
efficacy does not contribute to readiness for providing a variety of technologies meant to aid human
organizational change, but it is an independent predictor and organizational labor in producing quality
of readiness for organizational change, Armenakis et al information. Cragg & Mills (2010), technological
(1993); Schunk (1995) shows that self-efficacy helps sophistication is defined as a structure that relates to the
predict motivation and performance, and studies testing use of nature, complexity, and interconnectedness of
causal models highlight the important role that self- information technology and management in an
efficacy plays, with theoretical and research implications organization; Al-Eqab & Adel (2013), technical
for education and training. Cunningham et al (2002) sophistication in businesses has a direct impact on the
discovered that job change self-efficacy, involvement, amount of external and internal information available. A
and work assignments all independently contribute to technology used to process data, such as processing,
organizational change preparedness; Maddux & Stanley obtaining, compiling, storing, and manipulating data in
(2010) discovered that self-efficacy, management various ways to produce quality information, namely
support, organizational viability, and dissonance are information that is relevant, accurate, and timely, and is
factors that significantly affect readiness to change;
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Advances in Economics, Business and Management Research, volume 647
used for personal, business, and government purposes, as Berggren (2019), adaptability is a crucial component
well as strategic decision making. impacting workplace transformation.
Edler et al. (2014); Abdel & Mohamed (2014); Allaoui & 5. CONCLUSION
Benmoussa (2020) on resistance to change elements; that
the organization does not fully accept changes both It is critical to be adaptable. To successfully cope with
the demands and problems of the environment, the
internally and externally.
organization must be able to adapt to the conditions to
According To Choi & Ruona (2010) discovered accomplish the work.
organizational change readiness. Armenakis et al. (1993),
job change self-efficacy does not contribute to Changes in self-efficacy and the ability to adapt to all
changes, as well as quality and quality human resources,
organizational change readiness. Instead, job change
are the most important asset aspects in achieving
contributes independently as a predictor of organizational
organizational goals.
change readiness.
Cunningham et al. (2002); Neves (2009); Maddux & A change adept organization is one that is smart, nimble,
anticipates, creates, and adepts successfully to change.
Stanley (2010) show that self-efficacy, the factor that
significantly affects readiness for change; Jeffrey (2012)
agrees that changing self-efficacy is the organization's
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