AICB SOC any ASIAN INSTITUTE OF CHARTERED BANKERS ONLINE EXAMINATION PROJECT REQUEST FOR INFORMATION (RFI)‘TABLE OF CONTENTS 1 INTRODUCTION 2 PROJECT OVERVIEW 24 PROJECT DESCRIPTION 22 SYSTEM OVERVIEW 3 RFIREQUIREMENTS 34 PARTICIPATION TO RFI 32 RFI SCHEDULE 3.3 RFI RELATED QUESTIONS / CLARIFICATIONS / SUBMISSION 34 RFI TERMS OF REFERENCE, AND CONDITIONS 3.5 CONFIDENTIALITY AND RFI OWNERSHIP 4 RFIRESPONSE FORMAT 5 APPENDICES APPENDIX 1 ~ Brief Description of Existing AICB Systems APPENDIX 2 ~ Intent to Respond Form APPENDIX 3 ~ Undertaking of Confidentiality Page |2 wanvn 20 21 22WwW 12 Page la INTRODUCTION ABOUT US The Asian Institute of Chartered Bankers (AICB) is the sole professional body for the Malaysian banking industry. With over 34,000 members and growing, we are governed by 2 Council of representatives from Bank Negara Malaysia (BNM), The Association of Banks in Malaysia (ABM), and the Malaysian Investment Banking Association (MIBA). We are also proud to be the only Institute in Southeast Asia approved by the Chartered Banker Institute, UK, to award the Chartered Banker status to qualified members. The principal activities of AICB are propelling as a distinct professional body focusing on membership, professional standards, education, and examination. To this end, our deliverables are aligned to industry needs, attuned to cultural changes as well as the evolving landscape of the financial world AICB offers 10 professional qualifications in key areas of banking which comprise of 21 examinable modules. AICB administers over 10,000 examinations annually in Malaysia, Cambodia, Maldives, Myanmar, the Philippines, and Vietnam. OBJECTIVE The objective of the RFI exercise is to gather information for the implementation of an integrated solution for Online Examination that meets and/or exceeds the current and near future needs of AICB. AICB currently delivers its examinations online via its partners platforms as an interim solution in response to Covid-19 pandemic that has greatly affected AICB's previous paper-based examination model. ‘Additionally the RFI is also to gauge the Vendor's expertise and previous track record for similar project engagements and implementation (including resource persons’ roles, expertise and team structure), and also assess the Vendor's methodologies and project management approach throughout all key phases of this project from strategy, planning and implementation to achieve the project outcomes.24 22 Pagel4 PROJECT OVERVIEW PROJECT DESCRIPTION AICB plans to implement an Integrated Online Examination (e-Exam) solution that will enable the Institute to efficiently create and deliver quality examinations to our members and students. The aim is to achieve the following business outcomes: High impact members/students experience with flexibility of anywhere and anytime for registration and sitting for e-Exam, © On-demand e-Exam platform caters for more frequent examinations and shorter turnaround time for results processing. * Frequent examinations provide greater opportunity for members to complete the certification and qualify as a certified member within a shorter time frame. © Secure and stable online examination in line with globally recognised professional standards in examinations ‘= Ensures continuous availability of e-Exam services under any circumstances, SYSTEM OVERVIEW System Overview — AICB Online Examination An integrated Online Examination (@Exam) System to efficiently create and deliver quality examinations a Diagram 1: System Overview Diagram 1 illustrates the overview of the online examination system. The system expected to assist AICB to achieve its goal of having an integrated online examination system to efficiently create and deliver quality examinations. The vendor is expected to propose a system that meets and/or exceeds the current and near future needs of AICB, for future growth in exam development and delivery. The users of this system are categorized into two groups, as follows: Internal users: Assessment Staff, Finance Staff and Management «External users: Members/Students of AICB and Examiners.Pagels The system can be accessed by users from any web browser, e.g. Google Chrome, Internet Explorer, and Safari via laptops and mobile devices. System integration is required with the existing AICB systems such as: «Integrated Membership and Qualification System (IMQS) + Learning Management System (Moodle) + AICB Website ‘*AICB Data Mart Abrief description of the above-mentioned systems is in the Appendix 1 There are 2 key business areas as follows: ‘+ Exam development; and «Exam registration and delivery. Exam development comprises question bank management, question authoring and test assembly functions. When a qualification is developed and launched, development of questions for establishment of question bank will commence. A pool of examiners will be engaged to develop new questions. Subsequently, vetting process will begin. Reviewers will deliberate to improvise questions. Once questions have been finalised and approved, questions will then be published in the question bank of the online examination system The system will then generate exam questions based on the exam blueprint. Questions with issues will be reverted to Examiners for further deliberation and improvement. Examiners will decide whether to enhance the questions or retire/archive them. When the decision has been made, the revised question will be published and the question with issue will be retired and archived from question bank. Exam Registration and Delivery comprises the following functions: Eligibility Setting Exam Scheduling Exam Registration Identity Verification Remote Proctoring Mark and Result Processing Eligible members register for an exam via IMQS and access the online examination booking system through single sign on. Members can book exam anytime and can be accessed from all types of electronic devices such as laptop, tablet and mobile devices. Members may reschedule their exam sessions if required, with or without any payment, within a specified period prior to the original exam date. Members can either opt to attempt an exam via remote proctoring at their preferred location or at an accredited test centre. Details of the exam activity will be updated in Imas. On the day of the exam, thorough verification on the exam taker must be done. It is important that the system eliminates impersonation, prevents exam takers from accessing the intemet and monitors behaviour and actions for any suspicious activityPagel6 Upon completion of exam, the system automatically marks the questions for multiple- choice questions (MCQ) based exam. For the written based exams, the markers are able to mark the answers online. Upon completion of marking, if required, a moderation process will take place where the moderator can moderate the answers online Upon completion of the above processes, the results are then transferred to IMQS system for further analysis and approval by AICB. Upon approval, the results will be published in IMQS at a date to be determined by AICB and will be accessible by Members. Post exam delivery, reports will be generated by the system for item analysis by AICB.34 32 33 Pagel? RFI REQUIREMENTS PARTICIPATION TO RFI a. Participation in this RFI is crucial as only the shortlisted tenderers from the RFI exercise will be invited to participate in a closed Request for Proposal (RFP) later. b. AICB reserves the right to amend the requirements and conditions in this RFI to correct errors, rectify omissions or discrepancies or to reflect any change in this project. Any amendments to the specifications will be notified to the Vendor. cc. The Vendor is responsible to ensure information provided in the RFI is correct and complete. d. Vendors that meet AICB's requirements and criteria may be required to perform a presentation of their RFI proposal. e. Vendors willing to participate should confirm to AICB within 2 days of receiving the RFI their Intent to Respond (Appendix 2). All interested parties confirming their participation should email the Intent to respond to the email address specified under 3.3 below. RFI SCHEDULE Key RFI dates are as follows: ‘a. Announcement on AICB website 21 September 2020 b. Submission intent to respond 28 September 2020 (Appendix 2) ‘c. Submission of Responses to AICB 11 October 2020 RFI RELATED QUESTIONS, CLARIFICATIONS AND SUBMISSION The Vendor shall channel all queries or clarifications to AICB via e-mail to 5@ai m Respondents may provide supporting materials in response to this RFI. Respondents are required to submit the soft copy of the responses via email to tender@aicb.org.my no later than 5.00 p.m. 11 October 2020,34 35 Pagels RFI TERMS OF REFERENCE, AND CONDITIONS This RFI is for information and planning purposes only and shall not be construed as either a solicitation or obligation on the part of AICB. AICB will use this information in the project planning as well as preparation of the RFP. All costs incurred in the preparation of the RFI as well as presentation to AICB (if any), will be borne solely by the Vendor. CONFIDENTIALITY AND RFI OWNERSHIP This RFI document is strictly confidential. Information contained in this RFI document shall not be disclosed directly or indirectly to any party, unless expressed otherwise in writing by AICB. ‘The RFI proposal and responses from the Vendor will be treated as strictly confidential The Vendor is required to sign an Undertaking of Confidentiality document as per ‘Appendix 3 ~ Undertaking of Confidentiality, which outlines the Vendor's responsibilities not to divulge any information on this RF document to any third partyi Question Please explain the proposed Online Examination solution that complies with recognised quality standards in examination development and delivery globally Please explain how the proposed solution can be designed to reflect AICB's Corporate Brand Identity. Test Centre Management * Please explain the availability and number of test centres in Malaysia and around the world. Please state according to States (Malaysia) and countries (globally) + Please state the average capacity of the test centre per exam session ‘+ Please describe the facilities and exam tools required to support the solution for candidates’ access. Response We are proposing using MeritTrac’s exam system, this system can ‘supervision of exam takers of confirmation results during online exams with system analysed for any violation. ‘A successful brand identity is one of the company most valuable assets. Our exam solution system will base by AICB corporate direction to empowering all the candidate in professional banker exam assessment from online until ground handling process & procedures when the candidate step to the test centre, Currently we have Nationwide exam centre Running as below: Kuala Lumpur, Pertaling Jaya, Johor Bharu, Melaka, Negeri Sembilan Seremban, Perak Ipoh, Penang , Alor Star, Kedah. Kelantan Kota Bharu, Pahang Kauntan, Terengganu , Sabah KK, Sabah Tawau, Sabah Sandakan, Kuching Sarawak Per state average capacity min 20 + 1 PC per session per test centre, and max 30+1 pe per session ( depend Nationwide state location ) below: Currently all test centre with facil 1. Per session Min 20+1 PC, Projector, Whiteboard, Marker pen, Air- Cond, wall clock, printer & paper. 2. Biometric Thumbprint system with identity card check in / check out 3. Digital Attendance Report / after exam 4. Technical Manpower Support 5. Exam site-coordinator Standard Handling Process & Procedure 6. IP CCTV Remote Control 7. Internet speed testing & evaluation report 8. Before exam checklist Remark: Additional Value-added Services During Covid19 period. 4. COVID-19 Precautionary Measures procedures / SOP 2. Disinfect, sterilize, cleanse services before & after exam 3. Mask & hand rub3. What are your assumptions made in responding to this RFI? 3.2. Business Requirements Item Question Hardware, Operating System and Software Requirements Existing our nationwide test center minimum specifications as below: (a) Microprocessor with 2.0Ghz speed (b) Windows 7 (©) Internet Explorer version 8 (d) Installed with Chinese language pack or able to display Chinese characters (©) Network card for Internet access () Min 14* monitor, resolution 1024 x 768 (9) RAM: 500MB above From exam system tool min requirement: RAM: 256 MB or above Minimum of 64MB With Sound Card Microphone Webcam: Supporting minimum 320x240 (optional) Intemet Connection Minimum: Upload 512kbps and download 512kpps Processor Min 1 GHz ArcNet will conduct computer-based examination on behalf of AICB with nationwide state , examination system wil via internet browser include IPCCTV monitoring from back end admin. AICB exam administration system will proctoring undertaken by ‘AreNet co-proctored with stakeholders from AICB. ArcNet will handling the front end & back end solution with end result. ‘The exam schedule will be mutually agreed by both parties All exam session will captured during auto proctoring will be stored on IPCCTV. Responses1 44 12 13 14 Examination Development Question Format * Please describe the format of questions and answers that can be created in your platform. Examination Format * Please describe the format of assessment that can be created including randomisation of questions. Question Bank Maintenance * Please describe a clear process of question database maintenance. + Please describe the ability of the system to enable examiners to create, review and modify questions. + Please describe the process of question retirement Please state the availability of test language support Mock Examination Maintenance + AICB believes in ‘supporting its The assessment platform supports both objective and subjective question types. Please refer below MCQ - Single Response MCQ - Multiple Response MCQ —Multiple Response with Partial Marking Data entry ~ Supports Alphanumeric, Integer and Decimal Values. RCQ (Passage followed by MCQ) - Single Response RCQ (Passage followed by MCQ) - Multiple Response Descriptive Question with File Upload Option Match the following Fill In The Blanks ‘Audio questions ~ Audio clip followed by MCQ Video questions — Video clip followed by MCQ ‘The assessment platform solution has options for configuring various business rules, and we also need understand AICB view of what format on the assessment, please refer below our suggestion: Test Taking rules Submission rules Navigation rules Test Player Layout rules and more me Our recommended approach is a follows, Setting up of Controller of Examination (COE) at AICB Administration on using predefined MS Word templates for authoring questions handling Tagging meta tags to the questions (difficulty level...) Importing questions to the question bank/ repository ‘Try out of the imported questions using virtual test player Review of the questions using virtual test player ‘The MS Word pre-defined templates also enable author multi-lingual questions and more. We have the mock exam activity for AICB member practical, this is the best supporting for member who are preparation for actual exam. Platform enables conduction of mock test. Mock test can be scheduled min2 24 members with mock examination towards preparation for actual examination, Please describe how mock exams can be made available for candidates to try and familial progressing to an actual online exam. AICB would also like to track the ‘completion of mock exams on a periodic basis. Please explain if the solution can cater for this feature and the details of the feature. 3 days prior to the actual examination. Communication is sent to the test takers along with schedule, link and credentials. A central team monitors the progress and tracks completion. Help desk will be available for test takers facing issues and assist in resolution of the same Examination Registration and Delivery Eligibility Setting AICB has eligibility oriteria for examination booking, Please describe the eligibility setting available in the solution. Kindly refer below suggestion Option 1 - Online Application Form IF AICB is envisaging designing an online application form with payment gateway integration that will be made available to candidates as part of registration, eligibility checks can be inbuilt to the form fields and appropriately redirected2.2 Exam Scheduling * AICBis open to offer its examinations by ‘cohort or on demand basis, Please elaborate on options made available to cater for this requirement. * Describe the process of creation and maintenance of exam schedule and the integration with AICB systems. ‘© Describe the scheduling service available ie. self register or bulk registration. 2.3. Exam Registration ‘© Describe a clear and seamless exam registration process including rescheduling and cancellation by candidate or administrator. «Elaborate options made available for candidates to register for the exam and the process. i.e. provision of remote proctoring or at examination at a test centre * Please explain the process on booking Option 2 - Checks with 3° party external application IFAICB is envisaging proposed solution to perform a data check in an existing 3° party application, this will involve custom developing the ‘connectors using API's. What fields to be checked and validations to be performed can be mutually discussed and best fit approach finalized. ‘The assessment solution has the capability to handle both modes viz Cohort and OnDemand basis. Our recommendation is to go with cohort basis. The Online Test Booking System will enable AICB centrally manage exam schedule, release of seat availabilty at test centres, track registration for the various examinations Selt-registration can be enabled via Online Application Forms mentioned in point 2.1 If the registration data is already available with AICB, data could be imported via designated templates and login credentials created, High Level Indicative Process 1 od Notenton othe Candee ‘ib Du Support The form can be customized to suit AICB’s requirements. The test booking system will ensure there is no scope for overbooking also help AICB track which centres have the maximum foottall for other analysisreminders and alert on the capacity of the test centres 2.4 Invigilation and Identity Verification «Please describe the overall candidate identification process, ‘+ How does the solution prevent member from cheating during exam? 2.5 Exam Administration * Please describe an overview of the test administration process including the controls put in place from starting tll ending of the exam. * The recording of the candidate must be made available to AICB. Describe method by how this will be achieved. This has depenedency on which mode of delivery AICB is planning to go live with. Centre Based ‘+ Registration desk personnel have access to registrant details ‘They would be able to physically verify the canddidate against the photo captured in registration system, also cross check mandatory documents ‘+ During test taking, physical invigilator can verify the student identity vis a vis the image displayed on the test player. Taking Online Test (Non Centre based) + System captures the digital photgraph of the user taking the test «The digital photograph is constantly displayed through the test. In a scenario if the test taker moves out and someone else continues the test, system captures the deviation ‘Face Does not Match’ + Credibility score will get impacted showcasing the root cause + If alive proctor is available, they can intervene and do a check (live video) to establish candidate identity by asking for display of ID card or anyother proof and if found guilty, stop that particular candidates test by providing comments. High Level Over view ‘System maintains an audit trail of the test takers very activity as a log file that can used to track.26 27 Results Processing © Atthe end of the exam, system should bbe able to provide provisional results in a customised format and this feature should be made optional. Please provide a description of the results processing features of the system. Remote Proctoring Please describe if your solution supports remote proctoring feature and the remote proctoring examination process. The proposed solution comes with standard out of the box reports bese cr ao terrmpet ee [ave[eouno|armennca|romscon) (Socleoaao a 2 S| [feeso| risen [ee] ws + fassim| reves [ et] [3 fous] sem | os] es suoat|—reven | —] a [roare| resem] es ¢ {runsaoef present [st 5 [sowo5e] Preset [6 | ves a 4 foaael teen | 2 | 7 Trosote]mesee [ee] ws Sansa pect a] Ca erie re |e] we Seton Wie Score Repat ee ete pe SoS ae Hr ttt ste = ttt sate : : sa Twin SST «Focus changed to a different window: Candidate tabs out of the test taking window. + Browser not supported: Candidate is using an older browser version ‘© Webcam is disabled: Candidates web cam is disabled ‘+ Face is not visible in the camera: Candidate is not looking into the camera + Several faces in front of the camera: There are other people along with the test taker. + Face does not match the profile: Candidate taking the exam is not the28 43 Item 1. Reporting Analysis and Tracking «The system should be able to provide a comprehensive reporting capability. Please describe the reporting and tracking mechanisms available in the solution, + Please describe the billing and payment process functionalities. same person whose photo was captured in before starting the exam, ‘+ Microphone muted or its volume is low: Candidate has muted the microphone ‘+ Conversation or noise in the background: System has captured background noise. ‘+ No network connection: Candidates network connection is down (Wifi disabled, no internet connectivity, Power cut). In such a scenario, candidate will be able to login again and continue from the last question attempted. System however will not capture activity during period of outage. ‘+ Screen activities are not shared: Candidate has stopped screen share activity © Second display is used: Additional display like extended monitor has been connected. ‘+ Fullscreen mode is disabled: Candidate has disabled full screen mode Apart from the standard reports mentioned in 2.6, from a remote proctoring perspective By time, minutes Technical including system openness and integration Question What platform will the proposed system be run on? Please describe the technical solution and the technology Response system will run on Linux, Windows and MySQL platforms Technical Architectureuse | a (ii) (it). {aii (TUT CT Euinatinnal Aenhitantire oad pea cats or es er erent) Init ones Cres ead fread = What points cana prope soluti prope ‘soluti friend What online exam ‘Question Bank oo Question Tran: Management ma Question Creation piokach busin eA atoes Screamer = Seal ye technical > vonmoson 3 oe” 3 Seti fee cienete tees thar hewmenton —samienia = inthe proposed ioe «=F eg ee OE solution? = bende ora 2 Si & The online examination services must be The proposed solution comes with RESTFul APIs that can be consumed for integration. All integrations will be custom development activities, integrated to AICB's - cora systems, MeritTrac will do a requirement gathering exercise for each of the identified : system to understand the data flow between the system and come up with Membership and wbersh a approach note. Once signedoff the estimates (commercial and time) will Qualifications System, Bc pptoae! 2 : ” Learning Management44 Item ‘System and AICB Website. Please describe the solution options for integration with AICB's systems. What is the maximum Uptime service level committed in the proposed solution? How is this achieved? What contingency and backup plans are proposed to ensure system availability? IT and Data Security Question Please explain the assurance that the proposed solution operates on a secure and reliable platform. If the proposed solution is a cloud - based solution, please explain the following + What access control will be implemented to manage key data and activities such as security of question database, members information and results processing? «How is the data for the proposed solution is governed? ‘© What surveillance wil be in place? ‘We have back to back SLA’s with our cloud service provider. The same will be apssed onto AICB As a best practice , we propose dry runs, mock tests, periodic audit of test centres as back up plans. This will discussed once the exact scope of work has been finalized as part of RFP. Response Our principal has experience of: * Over 43 million assessments / evaluation so far * Over 21 million computer-based tests — a great testimony for robust software design & delivery processes. Conducting online exam since 2003 100% data protection - Zero data loss through robust Architecture and fool proof delivery * Over 300 validated tests spanning domains, skills, abilities and personality * ISO 9001:2008, ISO 27001:2013 and CMMI Level-3 certified processes for examination & 6 ie Authoring ere “‘Betene «= Sm 8 “erin ‘Ain arsenals inet FH -seare mower or & = an) te Ck a rare i ae ae es >45 Item 1 46 What is the best industry practice on data retention and archival for online examination databases? ‘Scope of Work (SOW) Question ‘What is the estimated implementation timeframe of the project, up to launch of the pilot run? Would you engage sub- contractors and external consultants? If yes, which parties or which companies would you engage? What is your scope of ‘work on data migration from the existing system to the proposed solution? ‘What is the exclusion of services on data related activities? What is the post — implementation support services arrangement? If the solution is a software service subscription based (Saas) ~ which cloud service providers is/are engaged for this, project? What is/are the scope of services excluded which will be scoped out? In our experience, Data Retention: a. Data Retention/Destruction: Post completion of the sharing of final results to AICB and getting the sign off, Agency shall transfer all the data to AICB and the said data shall be permanently removed from Service Providers Server from the date of completion of declaration of final lst of the candidates. b. Data Storage: AICB shall provide the required data storage space to facilitate this activity. The data shall not be retained more than 6 months from the date completion of declaration of results of the candidates This can be discussed Response This can be provided once the exact scope of work has been finalized. Excluding the integration related activities, if AICB is looking at a SaaS ‘model, indicative timeline will be anywhere between 8-16 weeks. We will work with our existing business partner EduNxt Global Sdn Bhd This will be a custom request and can be discussed mutually basis data identified by AICB for migration. We would also need inputs around volume of data, how is it presently stored, what is the database used, Once the system is live, there will be a help desk made available whenever AICB is conducting an assessment. We will provide a SLA matrix We work with AWS and MS Azzure At this point of time None, we will wait for the RFP from AICB Costing of Solution and Financial Implications Item Question Response1 Please describe your online examination solution delivery options e.g. licensed- based, subscription or others. 2 Please describe your pricing structure and the approximate fees involved. 3 Please state estimates cost involved in the implementation of the project, both in terms of one-off and annual recurring cost. Eg. + License Fees + Subscription Fee * Project implementation Services + Data Migration + Hosting Fees ifitis @ Cloud Solution © Annual Maintenance and Support Cost Any other cost to be incurred by AICB 4.7 Critical Success Factors Item Question 1 What are the critical success factors in ensuring a successful development and implementation of the solution? 2 What challenges do you foresee in the The proposed solution is offered as cloud hosted SaaS based offering Pricing to be per exam per user basis, billed in montly basic Approximate fees excluding customisatior RM22.50 -RM23.50 per exam per user ((No include centre facilites & ground manpower handling process ) in the range estimate Response '* Good exam process implementation © Intuitive user friendly exam system platform + Exam system services & maintainces servces respond * Test centre lab facilities & netwrok instratucture Exam Solution has to be scalabe and reliable = Manpower Expertise & exam handling process * Technical support & respond » Front end & back end handling process & procedures + Exam handling manual & guidline + Exam contingency plan handing & process under special cases or condition. + Transition from legacy mode of assessmentsimplementation of this project? * Manage digital accessability barriers * Maintaining Integrity in online test 4.8 Vendor Background and Company Information Item Question Response 1 Company Name ArcNet Training & Development Sdn Bhd 2 Year of Establishment From Year 2006 - 2020 ( 14 year ) 3 Abackground of the company, its Ownership, Ownership Principal shareholders, and Affiliations 4 Company Address Block E-9-3, Megan Avenue 1, 189, Jalan Tun Razak, 50400, KL. (including web page) 5 Paid up capital 250k 6 Core business and Services Offered Online Exam coordinator, lab provider and training & Development. 7 Core Products Offered Reseller Partner for MeritTrac products, IT & Softskill Training , Exam. handling coordinator & lab provider. 8 Staff Strength 8 Interrnal, external 80 staff 9 System Support Centre(s) Direct call center support in Kuala Lumpur main office 10 Company Track Records. 4. Handling FiMM Nationwide examination centre ‘Solutic ene ne Handling MII Nationwide examinatiob centre 3. Handling SIDC Nationwide exmination centre 41 References (This should include two 1. Federation of Investment Managers Malaysia references who can peak about the ontie 2. The Malaysian Insurance Institute ‘examination services offered) Contact Person Responsible for answering this RFI 12 Alvin Kau 017-366 7668Page |21 APPENDIX 2 Intent to Respond From To Asian Institute of Chartered Bankers Attention Online Examination Project Tender Committee Email to 1 tender@aicb.ora my Dear Sir, ‘We acknowledge receipt of the above RF! document and agree to maintain the confidentiality and its contents. Please tick (¥) confirm on the following: | We intent to submit the responses by the date and time stated in your RFI document. JZ We do not intent to submit any response on the following reason(s): D> We have received all the documents and the contents pages without damage and in usable condition. We have read and fully understood the instructions contained in the RF! document, {D> We have read and would like to clarify the following: \ Name "Bin fa Please affix Company stamp here [Designation Signature DatePage |22 APPENDIX 3 UNDERTAKING OF CONFIDENTIALITY For the purposes of the Request for Information (RFI) for the Online Examination Project (e-Exam) to be undertaken by At C\\. (Vendor short name) between Asian Institute of Chartered Bankers (AICB) and Vendor short name on date _li| /9/ 202.0 Vendor short name undertakes not to give, divulge or reveal any information, date, drawings, specifications or documentation whatsoever, relating to the Online Exam of the business and affairs of AICB to any party other than with the prior written consent of AICB AND HEREBY CONVENTS to take all necessary action to ensure that this undertaking shall be binding upon all its employees, agents and persong/acting on its behalf pursuant to the Online Exam. Vendor short name's confidentiality obl{gétions shall survive the termination of the Terms of Reference for e-Exam, | | Signature: \ “ Name: A |) Designation, __Uilee{ut FOR AND ON BEHALF OF Below / Attached is a list of employees, agents or persons acting on behalf of Company involved in the project who shall abide by the above. Name NRIC/Passport No Designation ‘Signature