VENDOR AGREEMENT

(for Restaurants)

Parties Foodpanda Vendor

Business Name foodpanda

Legal Entity Delivery Hero Philippines, Inc.

Website www.foodpanda.ph

Office Address 16/17F Milestone at Fifth Avenue, 5th

Avenue, BGC, Taguig City, Metro Manila

TIN 008-767-585

Represented By [Insert Name 1]

[Insert Name 2]

Position [Insert Position 1]

[Insert Position 2]

Email [Insert Email 1]

[Insert Email 2]

Agency Fee

Vendor shall pay Foodpanda the below “Agency Fee” in accordance with the attached Terms (as hereinafter defined) and
subject to the selected option.

Regular Rate Commission Package Rate

(tick if applicable) (tick if applicable)

Agency Fee: __% (VAT exclusive) of Vendor Revenue
Upon demand, Vendor agrees to pay Foodpanda an additional fixed fee
of PhP224.00 (VAT exclusive) in the event that Foodpanda shall have
to return to Vendor in order to pick up and re-deliver any incorrect
Orders.
Commission Package Rate
Package Type:
Agency Fee: ____ % (VAT exclusive) of Vendor Revenue
Inclusions:
Upon demand, Vendor agrees to pay Foodpanda an additional fixed fee
of PhP224.00 (VAT exclusive) in the event that Foodpanda shall
have to return to Vendor in order to pick up and re-deliver any
incorrect Orders.

“Vendor Revenue” is the gross amount of Orders on the Platforms which is computed as the sum of: food items +
container charges (IF applicable) + vendor delivery fee (IF applicable) + service fee (IF applicable) + any difference paid by
the customer to reach the minimum order value (IF applicable) + VAT (IF applicable).

Preferred Partnership Rebate: ____ % of Vendor Revenue + VAT applicable for such rebate.
(tick if applicable)

Page 1 of 16
The Preferred Partnership Rebate shall be paid by Foodpanda to the Vendor on the last settlement period of the month and shall
cover the Vendor Revenue of such month.

Platform Fee and Onboarding Fee

Vendor shall be charged a monthly “Platform Fee” of PhP1,000.00 (VAT inclusive) for the following benefits:

a) Delivery, maintenance, and replacement of the Device, subject to the Terms;

b) Vendor Onboarding training and re-training, if necessary;
c) Vendor maintenance on the Platforms which includes schedule and procedural updates, Menu Information
changes, and promotion setup; and
d) Access to the Vendor Portal to view business reports.

Vendor shall be charged a one-time fee “Onboarding Fee” of PhP300.00 (VAT inclusive) for the use of the
official Foodpanda Tablet with SIM Card with 1.5GB of monthly mobile data, valued at PhP10,000.00 (the
“Device”), which shall be used for receiving and accepting orders.

The Vendor shall pay the Platform Fee and Onboarding Fee as part of the Amounts Payable in accordance with
the Terms.

Limited Special Offer: “FOOD ONLINE YOU EAT WITH YOUR EYES”
PHOTOGRAPHY PACKAGE | HOW TO GET MORE ORDERS

In exchange for the provision of a Photography Package that will increase Vendor’s attraction to Customers and
result in increased orders, the Vendor shall pay Foodpanda a monthly sum of:

a) Hungry Package Inclusion: 10 Dish Level Photos and 3 Venue Photos for PhP500.00/month – Package
Value: PhP12,000.00; or
b) Starving Package Inclusion: 20 Dish Level Photos and 5 Venue Photos for PhP700.00/month – Package
Value: PhP16,800.00

Provision (a) or (b), as applicable, shall be referred to as the “Photography Fee”.

Hungry Photo Package Starving Photo Package

(tick if applicable) (tick if applicable)

Premium Placement
For a “Placement Fee” indicated below, the Vendor shall: (1) be boosted into the Top 20 position on the
Platforms (as hereinafter defined); and (2) receive an attractive “Featured” tag in prominent pink. These shall
attract Customers to the Vendor’s offerings on the Platforms and increase Orders.

Vendor to pay: ________________ Duration: ________________ Period: ________________

Vendor Bank Account Details

Bank Name:
Bank Account Name:
Account Number:

Invoicing Contact
Name:

Page 2 of 16
 Position:
Email:
Phone:

The conditions of this Vendor Agreement and the attached Terms and Conditions are all agreed upon by the Parties
hereunder, SIGNED BY, for and behalf of:

Delivery Hero Philippines, Inc. [Name of Vendor]

Date: ________________________________ ________________________________

Signature: ________________________________ ________________________________

Name, Position: ________________________________ ________________________________

Signature: Kristine Luneta, Head of Sales

________________________________

Name, Position: ________________________________

Page 3 of 16
 TERMS AND CONDITIONS
Foodpanda and the Vendor shall collectively be referred
to as “Parties” and individually as a “Party”, as the
case may be.
WHEREAS, the Vendor, through this Agreement (as
hereinafter defined), appoints Foodpanda as its agent
and grants Foodpanda full authority to conclude and
negotiate contracts with customers in the name and for
the account of the Vendor for orders of the Vendor’s
food and beverage items offered on Foodpanda’s online
platform www.foodpanda.ph and corporate sub-domain
www.corporate.foodpanda.ph (individually and jointly
the “Website”) and mobile application (collectively, the
“Platforms”). It is understood that Foodpanda does
not act on behalf of the customers who use the
Platforms to order the Vendor’s food and beverage
items (the “Customers”);
WHEREAS, Foodpanda, through the Platforms,
provides an online marketplace where Customers can
order food and beverage items directly from the
Vendor. Thereto, Foodpanda receives the order of the
Customer through the Platforms (the “Order”),
transmits the Order via the Device, or, in exceptional
circumstances, by phone, to the Vendor, and receives
the payment of the Customer for the Order (except in
cases where Customer pays cash on delivery and the
Order is received by the Customer through Vendor
Delivery or Customer Pick-Up). The payment is
received by Foodpanda in the name and for the account
of the Vendor and is transferred to the Vendor, after
deducting the fees agreed upon by the Parties;
WHEREAS, in addition to the online marketplace, the
Parties shall also agree on who shall deliver the Order
from the Vendor to the Customer once an Order placed
on the Platforms is made available to the Vendor
(except in cases where the Customer chooses Customer
Pick-Up), moreover Vendor has the option of availing
of the pandago Service (as hereinafter defined) subject
to the payment of the pandago fee (as hereinafter
defined);
WHEREAS, the contracts concluded with Customers
by Foodpanda on behalf of the Vendor through the
Platforms shall be based on the General Terms and
Conditions as accepted by the Customers and posted on
the Platforms; and
WHEREAS, these Terms and Conditions (the
“Terms”) together with the Vendor Agreement form
the agreement (the “Agreement”) through which
Foodpanda provides online food ordering for the
Vendor, and, where applicable, delivery services to the
Customer (together referred to as “Services”).
1. Foodpanda’s Rights and Obligations
1.1. Foodpanda shall:
1.1.1. have the right to determine the layout and the
presentation of the Menu Information (as
hereinafter defined) on the Platform, provided
that no new or untrue information shall be
made available;
1.1.2. have the right to influence the prices for the
food items offered by the Vendor on a
case-by-case basis by offering discounts at
Foodpanda’s sole cost, provided that in no case
shall Foodpanda increase the prices provided
by the Vendor;
1.1.3. provide the Vendor with the Device and the
other benefits covered by the Platform Fee;
1.1.4. in the event of Foodpanda performing the
delivery services:
a) effect such deliveries in accordance with
the delivery time indicated on the
Platforms;
b) ensure that the delivery time stated on the
Platforms complies with the delivery time
actually required;
c) ensure that Foodpanda delivery personnel
(the “Rider”) shall be at the Vendor’s
registered premises to collect the Order at
the time stated when the Order was
transmitted to the Vendor;
d) ensure that all Orders will be delivered in a
state that a Customer would expect for that
type of food, provided that the Vendor
complies with the obligation in Clause
2.1.6; and
e) have the right to charge the Customer a
delivery fee, determine a minimum order
value and to charge the customer a small
order fee for orders that do not hit the said
minimum order value, at its sole discretion.
1.1.5. transfer to the Vendor, the Vendor Revenue
plus Vendor discounts/vouchers less the
Agency Fee and Amounts Payable (as
hereinafter defined);
1.1.6. inform the Vendor in writing of any changes
implemented to the ordering or payment
procedures of Foodpanda at least two (2) days
prior to the intended change taking place;
1.1.7. have the right to make real time adjustments to
any services related to the delivery of the
Orders, including delivery areas and
operational timing, to improve Customer
experience;
1.1.8. have the right to refuse the onboarding of
Customers in cases where Foodpanda is not
satisfied with the outcome of customer
verification measures (e.g., SMS verification).
Additionally, Foodpanda has the right to block
Customers from ordering in the event of a
Customer abusing any promotions or in any
other case of fraud-like attempts by the
Customer on the Platforms and on orders to
the Vendor; and
1.1.9. have the right to reduce the prices of the items
offered by the Vendor on the Platforms to
match the prices of those same items as may
be listed by the Vendor on: (i) its own sales
Page 4 of 16
 channels; or (ii) other online food delivery
platforms where the Vendor is available,
should Vendor fail to provide the notification
required under Clause 2.1.14.
1.1.10. have the right to charge the customer a service
fee (“Service Fee”).
2. Vendor’s Rights and Obligations
2.1. The Vendor shall:
2.1.1. ensure that it makes personnel available to
receive the appropriate training from
Foodpanda in order for the Vendor to operate
the Device, the Vendor Portal, the backend
and other necessary systems, if any (the
“System”) with ease;
2.1.2. provide Foodpanda with all of its menu
information, including but not limited to:
menu items; allergen information; minimum
order values; promotions; discounts; opening
hours; times of delivery and areas of delivery
(if applicable) (“Menu Information”) to be
made available for listing on the Platforms.
Should the Vendor wish to change any of the
details in the Menu Information, it shall
inform Foodpanda in writing of any such
suggested change at least two (2) business days
before the intended change takes place,
together with an updated copy of the complete
Menu Information reflecting the change. Such
change shall not occur more than once per
month, barring exceptional circumstances;
2.1.3. provide Foodpanda with a clear acceptance or
rejection of all Orders transmitted by
Foodpanda, no later than two (2) minutes
from the time the Order was made available to
the Vendor;
2.1.4. provide Foodpanda, its employees, agents,
consultants, subcontractors, and Riders, with
access to the Vendor’s premises and other
facilities as reasonably required by Foodpanda
to perform the Services;
2.1.5. comply with all local Laws and Regulations
and obtain and maintain all necessary licenses,
permissions, and consents (including, without
limitation, any food and beverage and/or
health and safety legislation and/or
regulations) which may be required in order to
perform its obligations under this Agreement
and to offer the food items on the Platforms,
including the issuance of a BIR-registered
receipt for every Order, including Official
Receipts if so requested by the Customer. For
the avoidance of doubt, the order slip printed
by the Device is not the BIR-registered receipt
of the Vendor and Vendor is prohibited from
including or attaching the order slip with the
Customer’s Order. This obligation also
includes the Vendor’s obligation to comply
with any regulatory mandate on the application
of statutory discounts such as the Senior
Citizens and Persons with Disabilities
Discount;
2.1.6. upon accepting an Order, prepare and fulfill
such Order without delay, pack it in
accordance with Foodpanda standards and
requirements as may be communicated from
time to time, and at no less than the common
standard of the Vendor, and transfer it to the
Rider, to its own delivery personnel, or to the
Customer, as applicable, with cutlery, if
required;
2.1.7. Applicable only in case of Vendor Delivery:
in the event of Vendor Delivery (i.e., the
Vendor using its own delivery personnel to
deliver the Order to the Customer), the
Vendor shall:
a.) provide Foodpanda with a realistic
estimated delivery time;
b.) deliver to the Customer all accepted
Orders within the time indicated at
acceptance by the Vendor;
c.) immediately inform Foodpanda of any
delay in delivering the Order according to
the estimated delivery time;
d.) deliver the Order in a state that a
Customer would expect for that type of
food, with the appropriate packaging; and
e.) inform Foodpanda about any cancelled,
fake or any non-fulfilled Orders within
forty-eight (48) hours from acceptance of
the Order;
2.1.8. Applicable only in case of Customer
Pick-Up: in the event of Customer Pick-Up
(i.e., the Customers chooses to pick-up the
Order from the Vendor), the Vendor shall:
a.) provide Foodpanda with a realistic
estimated time for preparation of the
Order;
b.) be ready to have the Customer pick-up the
accepted Order within the time indicated
at acceptance by the Vendor;
c.) immediately inform Foodpanda of any
delay in preparing the Order according to
the estimated time;
d.) prepare the Order in a state that a
Customer would expect for that type of
food, with the appropriate packaging; and
e.) inform Foodpanda about any cancelled,
fake or any non-fulfilled Orders within
forty-eight (48) hours from acceptance of
the Order;
2.1.9. in the exceptional case of the Vendor
providing Foodpanda with a rejection under
Clause 2.1.3, the Vendor shall clearly state the
reason for such rejection no later than two (2)
minutes from the time the Order was made
available to the Vendor;
2.1.10. be solely responsible and liable for any and all
Customer queries, claims and/or complaints in
respect of the contents and quality of the food
Page 5 of 16
 and Orders and any consequential effects
thereof;
2.1.11. ensure that the Vendor has available at all
times sufficient capacity (including staff, food
items and equipment) to process all Orders
received from Foodpanda in accordance with
the average delivery time provided to the
Customers;
2.1.12. immediately inform Foodpanda of any food
items that are not available at any given time
and shall do so by accessing the System, if
available to the Vendor, or by phone, if access
through the System is not possible;
2.1.13. ensure that all portions provided to the
Customers shall be of the same size and
quality as the portions provided by the Vendor
to the Vendor Customers (as hereinafter
defined);
2.1.14. ensure that the prices and minimum order
values offered to the Customers unless
otherwise modified or adjusted by Foodpanda,
are consistently identical to the prices offered
to the customers of the Vendor who order
directly from the Vendor or through other
channels outside the Platform (the “Vendor
Customers”). Without prejudice to Clause
1.1.9, should the Vendor wish to offer any
prices lower than those provided as part of the
Menu Information, whether through any
promotions, discounts, or otherwise, to
Vendor Customers, it shall inform Foodpanda
at least seven (7) days in advance prior to
implementing said lower prices. The Vendor
shall clearly explain the conditions of the lower
prices (and the promotions or discounts, if
any) and Foodpanda shall have the right to
adopt the lower prices and/or the promotions
or discounts on the Platforms;
2.1.15. ensure that the Device shall be available at the
Vendor’s premises to receive transmitted
Orders from Foodpanda. Moreover, with
respect to the Device, the Vendor shall:
a) pay the corresponding Platform Fee;
b) ensure that the Device is kept and operated
in a suitable environment, used only for the
purposes for which it is designed, and
operated in a proper manner;
c) maintain at its own expense the Device in
good and substantial repair in order to
keep it in as good an operating condition
as it was on the Commencement Date (as
hereinafter defined) and with only fair wear
and tear excepted;
d) make no alteration to the Device and not
remove any existing components from the
Device;
e) not part with control of (including for the
purposes of repair or maintenance), sell or
offer for sale, underlet, or lend the Device
or any of its components;
f) not suffer or permit the Device to be
confiscated, seized, or taken out of its
possession or control under any distress,
execution or other legal process, but if the
Device is so confiscated, seized or taken,
the Vendor shall notify Foodpanda and the
Vendor shall at its sole expense use its best
endeavors to procure an immediate release
of the Device and shall indemnify
Foodpanda on demand against all losses,
costs, charges, damages and expenses
incurred as a result of such confiscation;
g) not use the Device for personal use and/or
any unlawful purpose;
h) not claim any ownership or other rights
over the Device; and
i) pay Foodpanda for the full value of the
Device (PhP10,000.00) plus liquidated
damages in the amount of (PhP40,000.00)
in case the Device is damaged or lost due
to the Vendor’s fault or negligence;
2.1.16. perform its obligations under this Agreement
at all times in a competent, professional, and
businesslike manner, within established
industry standards, practices, and principles,
and within the time deadlines set forth herein;
2.1.17. if the Vendor is Halal certified, it must inform
Foodpanda in writing of this certification and,
where required, provide Foodpanda with a
copy of the certification. If there are any
changes to the Vendor’s status with regards to
Halal certification, the same must be made
known to Foodpanda within twenty-four (24)
hours of any such changes; and
2.1.18. if applicable, comply with Foodpanda’s
wastage policy as provided in Annex B of this
Agreement.
3. Penalties
3.1. Vendor specifically acknowledges that Clauses 3.2
to 3.4 below, with the exception of the penalty
under Clause 3.2(d) which shall be
automatically effective after thirty (30) days
from the Vendor’s date of onboarding on the
Platform, are suspended until further notice by
Foodpanda. Foodpanda shall provide the Vendor
a minimum of seven (7) days’ written notice
should the suspension be lifted. Guidelines on the
application of Clause 3.2(d) are provided in
Annex A of this Agreement.
Vendor Penalties
3.2. Subject to the appeal process under Clause 6.7, the
Vendor agrees to be bound by the following
penalties which shall be payable to Foodpanda by
way of contractual penalty for the
below-mentioned specific breaches:
Page 6 of 16
 Breach of Penalty Provisions b.) in its reasonable opinion, the Vendor is in
Clause Amount breach of any terms of this Agreement or may
(PhP) be negatively affecting Foodpanda’s business.
a 2.1.3 56.00 Provided that the
(Delayed (VAT number of infractions
4.2. For the avoidance of doubt, any suspension shall
response to inclusive amounts to more than not result in the termination of this Agreement,
Order per five percent (5%) of the the provisions of which shall remain fully
notification) infraction) total amount of Orders applicable.
accepted by the Vendor.
5. Indemnification from Third Party Claims
b 2.1.6, 56.00 Provided that the
2.1.7(b), or (VAT penalties shall only apply 5.1. Vendor will, at its expense, defend any of the
2.1.8(b) (late inclusive after a five (5) minute following types of third-party claims brought
preparation per delay. against Foodpanda, its directors, employees,
or late infraction) officers, or agents (collectively, “Indemnitees”):
delivery)
a.) any claim that, if true, would constitute a
c 2.1.7(a) 56.00 a. delay shall be deemed breach of this Agreement by the Vendor, its
(delivery (VAT effective when the employees, agents, or any of its representatives;
time inclusive Vendor adds additional b.) any claim related to injury to or death of any
inaccurate per delivery time to an person or damage to any property arising out
on the infraction) Order at the time of of or related to the Vendor’s obligations arising
Platforms) acceptance.
out of this Agreement; or
b. The penalty shall c.) any claim that otherwise arises from the
apply provided that the negligence, acts, or failures to act, of Vendor,
number of infractions its employees, agents or representatives.
amounts to more than 5.2. Vendor will indemnify and hold harmless the
ten percent (10%) of the
total amount of Orders Indemnitees from any costs, losses, claims,
accepted by the Vendor. damages and fees (including reasonable legal fees)
d 2.1.10 56.00 Rejection rate must be incurred by any of them that are attributable to
(Vendor (VAT more than 2% or higher any such claim.
rejecting an inclusive (of total orders) for
Order in per penalty to apply.
6. Fees, Payment, and Collection of Funds
breach of infraction)
this No penalty shall be due 6.1. The Vendor grants Foodpanda authority to receive
Agreement) to Foodpanda from the payments made by the Customer who ordered
Vendor if the breach through the Platforms, in the name of and for the
arose as a fault of account of the Vendor, whether by cash or online
Foodpanda or due to a
means.
Force Majeure Event (as
hereinafter defined). 6.2. The Party receiving the Customer’s payment shall
be responsible in receiving the correct amount and
for duly recording the transaction. The Parties
3.3. For the purposes of Clauses 3.2 (a) to (c) above, shall then reconcile the amounts in accordance
any feedback received by Foodpanda from a with Clause 6.5.
Customer in relation to the delivered Order shall 6.3. The Platform Fee, the Photography Fee (if
be considered as an inspection performed by applicable), the Placement Fee (if applicable), any
Foodpanda and the Vendor shall accept any such penalties and Customer Recovery Charges (if
outcome, subject to its right to appeal under applicable), and Wastage Charges (as hereinafter
Clause 6.7. Furthermore, despite the penalty defined) shall collectively be referred to as
payment, Foodpanda reserves all its rights “Amounts Payable”.
available under law in relation to the breaches. 6.4. The Parties agree and accept that the Vendor
3.4. Foodpanda shall report the breaches that lead to a Revenue, the Vendor discount/vouchers (if any),
penalty as part of the Invoice (as hereinafter the Agency Fee, and the Amounts Payable will be
defined). calculated and shall be payable in the amounts
3.5. The above penalties shall not limit, in any manner stated in this Agreement and that no other fees or
whatsoever, the Parties’ rights at law in relation to charges shall apply between the Parties or towards
any breaches of this Agreement. the Customers, unless otherwise stated in this
Agreement. The Vendor specifically accepts that,
4. Suspension if applicable, Foodpanda may set-off the Amounts
4.1. Foodpanda shall have the right to temporarily Payable, Agency Fee, and amounts legally due to
suspend the Vendor from the Platforms, without Foodpanda against the Vendor Revenue.
penalty, if: 6.5. The Parties agree that the transfer of payments by
a.) the Vendor has failed to pay any Foodpanda Foodpanda to the Vendor shall be made in
invoices that have become due; or accordance with the following:

Page 7 of 16
 a.) Vendor shall receive four (4) payments per
month covering the Vendor Revenue for the
following days: Day 1 to 7; Day 8 to 15; Day
16 to 22; and Day 23 to End of Month (each
a “Payment Period”);
b.) Foodpanda shall reconcile the payments
received from Customers with the Agency
Fee and Amounts Payable and issue an
invoice (the “Invoice”) to the Vendor after
each Payment Period. Each Invoice will
provide details of the Vendor Revenue,
Vendor discounts/vouchers, amount already
received by Vendor, Agency Fee, Amounts
Payable, and penalties under fees and
adjustments; and
c.) Payments for each Payment Period shall be
received by the Vendor within five (5)
working days from the last day of each
Payment Period.
6.6. Foodpanda shall transfer the payment of each
Payment Period to the Vendor’s provided bank
account.
6.7. The Vendor shall have the right to appeal the
Invoice in accordance with the following:
a.) Vendor shall object in writing within seven (7)
business days upon receipt of the
questioned Invoice and shall clearly state all
the reasons for the appeal, including any
supporting documentation;
b.) Foodpanda shall review the objection within
ten (10) business days from receipt thereof.
Thereafter:
i. if Foodpanda agrees with the Vendor,
Foodpanda shall adjust the Invoice, Order
Statement, or Notification of Penalty
accordingly;
ii. if Foodpanda disagrees with the Vendor, it
shall inform the Vendor and the Parties
will attempt in good faith to resolve any
dispute or claim arising out of or in
relation to this Agreement through
negotiations between the representatives
of each of Party with authority to settle the
relevant dispute.
c.) If the dispute cannot be settled amicably
within thirty (30) days from receipt of the
appeal, either Party shall be entitled to apply
the provisions of Clause 24.2.
d.) For the avoidance of doubt, any amounts due
between the Parties outside the questioned
Invoice shall be deemed valid and shall be paid
accordingly.
e.) The period for appeal shall be strictly followed
and shall not be the subject of a waiver.
7. Commencement of Services
The Vendor shall only be listed on the Platform after
the receipt and approval of all information requested by
Foodpanda, including, but not limited to the Menu
Information, a logo, and approved images. Foodpanda
shall inform the Vendor, in writing, of the starting date
of the Services (“Commencement Date”), which
notification shall be deemed a part of this Agreement.
8. Marketing Materials and Intellectual Property
8.1. The Vendor agrees that its name, address, a brief
slogan, and one or more images of the Vendor,
including any logos or insignia, may be published
on the Platforms and Foodpanda partner and
affiliate platforms, so the Vendor can be identified
as available on the Platforms.
8.2. The Vendor permits Foodpanda, at Foodpanda’s
cost, to advertise the Vendor on the Platforms,
Facebook, Google, and any other social media or
relevant offline and online marketing channels and
specifically authorizes Foodpanda the use of its
intellectual property, including its logo, in doing so.
8.3. The Vendor, where practicable, is to display and
distribute official Foodpanda marketing materials
such as, inter alia, business cards of Foodpanda,
and links to the Website or the mobile application,
 on a variety of online and offline tools, such as
the Vendor website (if any) and any social media
availed of by the Vendor, via a certificate picture
and an “order now” button. Foodpanda shall
provide such material or images to produce such
material. The Vendor shall not produce any
marketing materials which make reference to
Foodpanda, without the consent of Foodpanda.
The Vendor shall not bear any cost in respect of
the official Foodpanda marketing materials.
8.4. Foodpanda may provide the Vendor with offline
marketing materials, such as stickers, and the
Vendor obliges itself to display such offline
marketing materials as instructed by Foodpanda.
8.5. All Intellectual Property Rights of Foodpanda (the
“IP Rights”) contained in and including the
marketing materials mentioned in Clauses 8.3 and
8.4, and otherwise arising out of the Services shall
remain the exclusive property of Foodpanda.
8.6. It is hereby clarified that the Vendor does not have
any rights whatsoever to use or avail of any IP
Rights, including any domains or similar domain
names, unless otherwise stated in this Agreement.
8.7. It is agreed that neither Party shall obtain any
other rights to the intellectual property of the
other Party, except as stated in this Agreement.
9. Partnering Platforms
Foodpanda may display the Menu Information on any
other platform owned by, operated by, or affiliated with
Foodpanda, and the terms of this Agreement apply for
such platforms as well.
10. Warranties
10.1. The Vendor represents, warrants and undertakes
that the use by Foodpanda of the name, logo, or
image of the Vendor on the Platforms and on
other marketing materials in accordance with
Page 8 of 16
 Clause 8 of these Terms shall not infringe the
intellectual property rights of any third party.
10.2. In case the Vendor is in breach of Clause 10.1,
with the result that Foodpanda is obligated to pay
royalty fees or any other payment (the “Royalty
Fee”) to any third party for the use of the name,
logo, or image of, or used by, the Vendor, in order
to provide the Services, the Parties agree that such
Royalty Fee shall be borne wholly by the Vendor.
10.3. The Parties agree that Foodpanda shall be allowed
to enter into an agreement with the third party on
the subject matter of the Royalty Fee.
10.4. Vendor acknowledges that it is aware that
Foodpanda is a reputable company in the
Philippines, which seeks to provide convenience,
reliability, and quality to Customers. As
Foodpanda’s systems and operations are heavily
dependent on Customer experience and feedback,
the Vendor confirms and agrees that in the event
the Vendor fails to observe or comply with
Foodpanda’s operational standards, particularly the
applicable penalties as specified in Clause 3.2, the
Vendor shall pay a monetary penalty to Foodpanda
in accordance with the foregoing provision as
liquidated damages (“Customer Recovery
Charge”). The aforesaid Customer Recovery
Charge shall not prejudice the right of Foodpanda
to claim damages for the costs and expense of
taking such steps as deemed necessary by
Foodpanda to rectify such non-observation
and/or non-compliance of such operational
standards.
10.5. Vendor warrants that it shall not engage in
fraudulent or illegal activities or use its knowledge
of Foodpanda’s system and operations to harm or
cause damage to foodpanda or any Customers. A
violation of this clause shall give Foodpanda the
right to immediately withhold the amounts
involved in the fraudulent, illegal, or prohibited
activity, without prejudice to all other actions or
remedies available under the law.
10.6. Each Party warrants that it shall not take any
action which is intended, or would reasonably be
expected, to harm the other Party’s reputation or
which would reasonably be expected to lead to
unwanted or unfavorable publicity to the other
Party; provided, however, the foregoing limitation
shall not apply to: (i) compliance with any legal
process or subpoena; or (ii) statements in response
to authorized inquiry from a court or regulatory
body.
11. Confidentiality and Data Privacy
11.1. A Party (the “Receiving Party”) shall keep in
strict confidence all technical or commercial
know-how, specifications, inventions, processes or
initiatives which are of a confidential nature and
have been disclosed to the Receiving Party by the
other party (the “Disclosing Party”), its
employees, agents, or subcontractors, and any
other confidential information concerning the
Disclosing Party’s business, its products, and
services which the Receiving Party may obtain (the
“Confidential Information”). The Receiving
Party shall only disclose such confidential
information to those of its employees, agents, and
subcontractors who need to know it for the
purpose of discharging the Receiving Party’s
obligations under this Agreement, and shall ensure
that such employees, agents and subcontractors
comply with the obligations set out in this Clause
as though they were a party to this Agreement.
The Receiving Party may also disclose such of the
Disclosing Party’s confidential information as is
required to be disclosed by law, any governmental
or regulatory authority, or by a court of competent
jurisdiction. For the avoidance of doubt, the
provisions of this Agreement are considered
Confidential Information. This Clause 11.1 shall
survive termination of this Agreement.
11.2. In the course of performing their respective rights
and obligations under this Agreement, the Parties
may provide each other with Personal Data (as
defined in the Data Privacy Act of 2012 or the
“DPA”) belonging to the Customers, their
employees, agents, and contractors, or other third
parties the (“Personal Data”). Such Personal
Data may include, among others: name, address,
e-mail address and telephone number or other
information which are required for the
performance of the Parties’ respective rights and
obligations under this Agreement (including
photographs of persons for purposes of proof of
delivery). The Parties hereby undertake to use the
Personal Data only for the purposes of enforcing
rights and performing obligations under this
Agreement, unless otherwise allowed by law, and
at all times, in accordance with the provisions of
the DPA, its Implementing Rules and Regulations,
and other applicable data privacy laws. The Parties
shall not retain, store, or process, in any manner
whatsoever, any part of the Personal Data, unless
legally required to do so. Further, unless legally
permitted under this Agreement, Foodpanda is
under no obligation to share personal information
of Customers to the Vendor.
11.3. The Parties shall ensure that all their respective
officers, employees, agents, or sub-contractors that
have access to or use Personal Data, or any part
thereof, shall abide by the provisions of Clause
11.2.
12. No Partnership
Nothing in this Agreement is intended to, or shall be
deemed to, establish any corporate partnership or joint
venture between the Parties.
13. Amendments
13.1. Foodpanda shall have the right to amend any
portion of this Agreement, provided that it shall
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 inform the Vendor of such amendments in
writing, which shall not be shorter than seven (7)
days from date of notification.
13.2. In the event of the Vendor disagreeing with such
amendments, it shall have the right to terminate
this Agreement in accordance with the provisions
of Clause 19.1(a).
13.3. It is specifically agreed that all amendments shall
be effective between the Parties with effect from
the date of notification by Foodpanda in
accordance with Clause 13.1, without the need for
any additional signatures or documentation, unless
objected to in accordance with Clause 13.2.
14. Force Majeure
14.1. For the purposes of this Agreement, “Force
Majeure Event” means an event or incident
beyond the reasonable control of either Party
including but not limited to acts of God; war; riot;
civil commotion; declared pandemic; or terrorist
action.
14.2. Neither Party shall be liable to the other Party as a
direct result of any delay or failure to perform its
obligations under this Agreement as a result of a
Force Majeure Event.
14.3. If a Force Majeure Event prevents either Party
from performing its obligations under this
Agreement for more than four (4) weeks, either
Party shall, without limiting its other rights or
remedies, have the right to terminate this
Agreement immediately by giving written notice to
the other Party.
15. Third Parties
A person who is not a party to this Agreement shall not
have any rights to enforce its terms.
16. Notices
16.1. All notices required under this Agreement shall be
in writing, addressed to the agreed contact
person/address as per the Agreement, and be
deemed duly given:
a.) On the same day when delivered, if delivered
by hand during normal business hours of the
recipient;
b.) On the same day when sent, if transmitted by
fax or e-mail to the representative indicated in
the Agreement or any approved substitute
thereof, and a confirmation of receipt or
delivery is provided; or
c.) On the third business day following mailing, if
sent by post.
16.2. Foodpanda shall have the right to assign an
employee to serve as account manager of the
Vendor and in which case notices to and from
Foodpanda shall be course through the said
employee.
17. Assignment
17.1. Foodpanda may at any time assign, transfer,
mortgage, charge, subcontract, or deal in any other
manner with all or any of its rights under this
Agreement and may subcontract or delegate in any
manner any or all of its obligations under this
Agreement to any third party or agent.
17.2. The Vendor shall not, without the prior written
consent of Foodpanda, assign, transfer, mortgage,
charge, subcontract, declare a trust over, or deal in
any other manner with any or all of its rights or
obligations under this Agreement.
18. Waiver
A waiver of any right under this Agreement or law is
only effective if it is in writing and unless explicitly
stated, shall not be deemed to be a waiver of any breach
or default of this Agreement. No failure or delay by a
Party in exercising any right or remedy provided under
this Agreement or by law shall constitute a waiver of
that or any other right or remedy, nor shall it prevent or
restrict its further exercise of that or any other right or
remedy. No single or partial exercise of such right or
remedy shall prevent or restrict the further exercise of
that or any other right or remedy.
19. Term and Termination
19.1. This Agreement shall commence on the
Commencement Date and will continue for an
indefinite period, unless terminated earlier in
accordance with this Clause 19.1. This Agreement
may be terminated:
a.) by either Party for convenience upon giving
the other Party not less than five (5) business
days’ prior written notice;
b.) with immediate effect upon the provision of
written notice by either Party in the event of
material breach of this Agreement by the other
Party; or
c.) at any time by mutual written agreement
between the Parties.
19.2. Foodpanda shall have the right to terminate this
Agreement, with immediate effect and without any
liability, in the event of a breach of Clause 2.1.14,
provided that the Vendor has failed to remedy the
breach within a maximum period of two (2)
business days from receipt of the notification of
the breach.
19.3. The Vendor agrees and accepts that it will provide
Foodpanda with such information and supporting
documentation, as Foodpanda may reasonably
determine, to ensure compliance with applicable
legal and contractual requirements for (i)
anti-money laundering and terrorism financing
laws and regulations and (ii) KYB (Know Your
Business) requirements. The Vendor agrees and
accepts that Foodpanda may terminate this
Agreement with immediate effect, in case of
non-compliance or serious suspicion for
non-compliance with the applicable legislation
against money laundering and terrorist financing
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 or a breach of applicable law by the Vendor or a
breach of the specific provisions for prohibited
products (or products subject to restrictions) by
the Vendor.
19.4. Upon termination of this Agreement, for any
reason:
a.) Foodpanda shall remove the listing of the
Vendor from the Platforms;
b.) the Vendor is obliged to return, within thirty
(30) days from termination, all Foodpanda
property in its possession, including in
particular, the assets loaned by Foodpanda and
any unreturned/damaged assets (except for
fair wear and tear) shall be chargeable to the
Vendor;
c.) the Vendor must immediately remove any
reference to Foodpanda and/or any of
Foodpanda’s intellectual property from its
premises, website, and/or marketing materials;
d.) the accrued rights, remedies, obligations and
liabilities of the Parties at the date of expiry or
termination shall be unaffected, including the
right to claim damages in respect of any breach
of this Agreement which existed on or before
the date of termination or expiry; and
e.) Clauses which expressly or by implication
survive termination of the Agreement shall
continue in full force and effect.
20. Limitation of Liability
20.1. Nothing in this Agreement shall limit or exclude
either Party’s liability for death or personal injury
caused by its negligence, or the negligence of its
employees, agents, representatives, or
subcontractors.
20.2. Subject to Clause 20.1:
a.) Neither Party shall be liable to the other Party,
whether in contract, tort (including
negligence), breach of statutory duty, or
otherwise, for any loss of profit, or any indirect
or consequential loss or damages arising under
or in connection with this Agreement; and
b.) Foodpanda’s total liability to the Vendor in
respect of all other losses arising under or in
connection with this Agreement, whether in
contract, tort (including negligence), breach of
statutory duty, or otherwise, shall in no
circumstance exceed the Agency Fees paid in
the preceding year at the time of the event
giving rise to such liability.
20.3. This Clause 20 shall survive termination of this
Agreement.
21. Conflicting Terms
21.1. To the extent that any of these Terms conflict with
the contents of the Vendor Agreement (including,
without limitation, any fees or conditions detailed
in the Vendor Agreement), the terms of the
Vendor Agreement shall prevail.
21.2. This Agreement is written in the English language,
which shall be the sole language of interpretation
in the event of any translations.
22. Entire Agreement
This Agreement sets forth the entire agreement and
understanding between the Parties or any of them in
relation to the subject matter of this Agreement and
supersedes and cancels in all respects all previous
agreements, letters of intent, correspondence,
understandings, agreements and undertakings (if any)
between the Parties with respect to this subject matter
hereof, whether written or oral.
23. Severability
If any provision or part-provision of this Agreement is
or becomes invalid, illegal, or unenforceable, it shall be
deemed modified to the minimum extent necessary to
make it valid, legal, and enforceable. If such
modification is not possible, the relevant provision or
part-provision shall be deemed deleted. Any
modification to or deletion of a provision or
part-provision under this Clause shall not affect the
validity and enforceability of the rest of this Agreement.
24. Governing Law and Jurisdiction
24.1. This Agreement, and any dispute or claim arising
out of or in connection with it or its subject matter
or formation (including non-contractual disputes
or claims), shall be governed by, and construed in
accordance with the laws of the Philippines.
24.2. Each Party agrees that any dispute arising out of
this Agreement shall be subject to the exclusive
jurisdiction of the appropriate court in the City of
Makati, Philippines, to the exclusion of all other
courts.
24.3. Unless otherwise agreed upon or if the
circumstances forbid, performance of this
Agreement shall continue during the settlement of
disputes including in instances described under
Clause 6.7. No payment due or payable by the
Vendor, or amount to be transferred by
Foodpanda shall be withheld on account of a
pending court dispute or other dispute resolution
mechanism except to the extent that such payment
is the subject of such dispute.
25. Preferred Partnership
25.1. In return for the Preferred Partnership Rebate
agreed to in the Vendor Agreement (if applicable),
subject to Clauses 25.2 and 25.3 below, the Vendor
agrees that throughout the duration of this
Agreement, it shall work on a Preferred
Partnership basis with Foodpanda by not entering
into any agreements with any or select third parties
that provide services that are similar or identical to
the Services (“Third Parties”).
25.2. Should the Vendor not opt to work on a Preferred
Partnership basis with Foodpanda, the
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 Non-Preferred Partnership Rebate agreed to in the
Vendor Agreement shall apply.
25.3. In the event of the Vendor opting to shift out
from working on a Preferred Partnership basis, it
shall inform Foodpanda of such decision with at
least ninety (90) days’ written notice and the
Preferred Partnership Rebate shall not be paid
immediately after the effectivity of such
notification.
25.4. In the event of the Vendor opting to shift to
working on a Preferred Partnership basis, it shall
inform Foodpanda of such decision, at least five
(5) business days’ notice prior to the shift and the
Preferred Partnership Rebate shall be paid
immediately after the effectivity of such
notification.
25.5. Should the Vendor opt not to work on a Preferred
Partnership basis with Foodpanda and fail to
comply with the notification period under Clause
25.3 under this Agreement, the Vendor agrees that
it shall be liable to return all the Preferred
Partnership Rebate paid by Foodpanda from the
time that the Vendor has ceased working on a
Preferred Partnership basis until knowledge by or
notification to Foodpanda, whichever is earlier.
Additionally, Vendor shall be liable to pay a penalty
for the delayed notification equivalent to the
Preferred Partnership Rebate of the immediately
preceding thirty (30) days prior to knowledge by or
notification to Foodpanda, whichever is earlier.
Return of the applicable Preferred Partnership
Rebate and payment of the applicable penalty shall
be done within thirty (30) days without need of
any demand from Foodpanda.
26. Photography Package
26.1. If the Vendor opts for one of the Photography
Packages stated in the Vendor Agreement,
Foodpanda shall organize for the photographs to
be taken and shall have all necessary intellectual
property rights to use the photographs on the
Platforms.
26.2. Vendor shall pay the monthly Photography Fee to
Foodpanda as stated in the Vendor Agreement and
as part of the Amounts Payable. The Photography
Fee stated is VAT exclusive.
26.3. The Vendor agrees and acknowledges that the
Photographs shall only be used in the Platforms.
No additional usage right shall be granted to the
Vendor.
26.4. In case the Vendor Agreement will be terminated
within the first contract year either by Foodpanda
in accordance with Clause 19.1(b) or by the
Vendor in accordance with Clause 19.1(a) or
19.1(c), the Vendor will pay 50% of the
Photography Fee to Foodpanda (if a Photography
Package is availed of). Foodpanda shall invoice
such amount within thirty (30) days after
termination of the Vendor Agreement.
27. Notification and Call Recording
27.1. By signing this Agreement, the Vendor consents
and agrees that Foodpanda may use the Vendor’s
information in the Vendor Agreement to provide
notifications (either directly or through its third
party provider) in relation to this Agreement,
including but not limited to delivery notifications,
finance and operational notifications, promotions,
deals, portal education, surveys, feedback and
marketing updates, via various communication and
social media channels including but not limited to
email, short message service (SMS), WhatsApp,
LINE, Google and/or Facebook. The Vendor may
withdraw its consent and opt out from receiving
such notifications at any time by clicking on the
“Unsubscribe” button provided in the
notifications.
27.2. By signing this Agreement, the Vendor consents
and agrees to the monitoring and/or recording, at
any time and from time to time, by Foodpanda, its
affiliates, agents and/or sub-contractors of any
and all oral communications between the Vendor’s
employees, personnel and/or agents and Vendor’s
employees, personnel and/or agents in relation to
the Services and/or this Agreement for record
keeping, audit and quality training purposes.
Vendor further consents and agrees to waive any
requirement of further notice from Foodpanda of
such monitoring and/or recording, and to notify
and obtain the consent of its employees, personnel
and/or agents to such monitoring and/or
recording.
28. Authorized Signatories
The Vendor acknowledges that Foodpanda’s approval
and agreement to be bound by the terms and conditions
under this Agreement shall only constitute to be legally
binding when signed by at least two (2) duly authorized
representatives of Foodpanda.
29. pandago
29.1. Foodpanda offers “pandago” an ‘On Demand
Rider Platform’ where Vendor shall be entitled to
preferred payment processing, access to may
request for a delivery to be made from its location
to its customer’s address through a rider provided
from Foodpanda’s rider pool (“pandago Service”).
Vendor may access the pandago Service using the
Vendor Portal or via the ‘Request a Rider’ page
found on the pandago website,
https://pandago.ph.
29.2. By using the pandago Service:
a.) Vendor consents and agrees to be bound by
the pandago Terms and Conditions (“pandago
T&Cs”), as may be amended from time to
time. The pandago T&C’s are incorporated by
reference herein and are accessible at
https://pandago.ph/termsandconditions or
via the link on the pandago website. In the
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 event of any inconsistency between the The specific terms and conditions of the
pandago T&Cs and the terms of this Commission Packages is provided under
Agreement, the pandago Terms and Annex C of this Agreement, which may be
Conditions shall prevail in relation to the use amended from time to time by Foodpanda
of pandago. upon notice to the Vendor.
b.) Vendor shall pay Foodpanda a delivery fee for
the pandago Service (“pandago fee”), as
reflected on the Vendor Portal or the pandago
website. Vendor shall pay the pandago fee in
accordance with the payment terms of this
Agreement.

30. pandapro
30.1. Foodpanda offers “pandapro,” an online
subscription program for its Customers, who shall
have access to exclusive deals and benefits when
using the Platform. Vendor may choose to
participate and extend certain exclusive offers to
pandapro subscribers by entering a Merchant
Enrolment Form with Foodpanda.
30.2. By entering a Merchant Enrolment Form, Vendor
consents to be bound by the pandapro Terms and
Conditions (“pandapro T&Cs”), as may be
amended from time to time. The pandapro T&Cs
are incorporated by reference herein and are
accessible at
https://www.foodpanda.ph/contents/pandapro-t
erms-and-conditions. In the event of any
inconsistency between the pandapro T&Cs and
the terms of this Agreement, the pandapro T&Cs
shall prevail in relation to the enrolment of the
Vendor to pandapro.

31. pandamerchant
31.1. Foodpanda offers “pandamerchant,” an online
marketplace for Vendors, offering them the ability
to discover and order inventories from different
suppliers seamlessly through the pandamerchant
website, at an affordable price. Vendor may
choose to join the pandamerchant website and
avail of its services by creating an account.
31.2. By creating an account at pandamerchant, Vendor
consents to be bound by the pandamerchant
Terms and Conditions (“pandamerchant T&Cs”),
as may be amended from time to time.

32. Commission Package Rate

32.1. If the Vendor opts to avail of one of the
Commission Package, Foodpanda shall provide
the benefits as further outlined under Annex C.
The exact inclusions of the Commission Package
Rate shall be itemized under the commercial terms
of this Agreement.
32.2. In the event of the Vendor opting to avail of a
higher Commission Package Rate, it shall inform
Foodpanda of such decision, at least two (2) weeks
prior to the intended availment, before the 15th of
the month, provided that the Vendor has availed
of its current Commission Package Rate for a
period of one (1) year prior to the change in rate.

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 ANNEX A
Customer Recovery Charge (CRC)
What is the Customer Recovery Charge (CRC)?
CRC is a deduction of PHP 56 (12% VAT incl.) for rejected orders. Vendor will only be charged if it has an
order rejection rate of 2% or higher. The CRC is meant to compensate foodpanda for the associated
incurred costs (customer vouchers, rider payments, loss of customer etc.) with every rejected order.

For more details about Vendor performance, you may view the reports on your portal (“Vendor
Performance Tab”) by logging in to https://foodpanda.portal.restaurant/login

How often is the CRC calculated?

CRC is calculated based on your rejection rate from the previous two (2) weeks. If you receive your invoice
and your order rejection rate is less than 2%, we will not deduct CRC. However, if you have rejected at
least 2% of your orders, we will deduct CRC on every order you rejected in the previous two (2) weeks.

How will I know how much CRC I have been charged?

The biweekly CRC will be visible on your invoice (see below).

When will foodpanda apply a customer recovery charge?

Once your order rejection rate is at least 2%, CRC will be deducted on every rejected order by the Vendor
to compensate foodpanda for the associated incurred costs (customer vouchers, rider payments, loss of
customer).

Don’t worry, we will only consider rejected orders which are fully in your control. If it is an issue that is out
of the Vendor’s control, we would not take it into consideration. CRC will no longer be deducted for
delayed orders.

Below are the situations we could apply the CRC and what you can do to prevent these from occurring:

Rejection Reasons How can I prevent this?

● Check that you have provided the correct opening hours to

us to avoid receiving orders when your kitchen is closed
When you reject an order on
● If you are too busy during the day to accept orders, please
the tablet because:
● You are closed be proactive and go offline until you are available again
● You are busy ● Make sure you proactively turn off any product when they
● A product is unavailable run out of stock, to prevent customers from ordering the
● You did not respond to the product in the first place
order
● Put the tablet at an area where you can see and accept
new orders easily, and increase the volume of notifications

How will this be shown on the invoice?

Your invoice will include an additional section with the details of the orders that had issues, as well as the
fee amount for these orders. This section will only be shown if you incur a fee, thus, if you did not incur
any CRC, your invoice will not have an additional section, and no charges will be applied.

For the cases where you incurred CRC, the total fee amount will be deducted from the payment amount
for that given invoice.

Page 14 of 16
 ANNEX B
Wastage Policy
Wastage Charges apply only to orders that are: (1) cancelled by the Customer after the Vendor has
accepted the order; and (2) unpaid by the Customers. Wastage charges do not apply to orders that are
cancelled or rejected by the Vendor. Details of the Wastage Charges are set out in the table below. The
purpose of the Wastage Charges is to minimize food wastage caused by cancelled orders. Note that
undelivered food shall be returned to the Vendor.

In all cases, cancelled order after the Vendor has accepted

Scenario Customer does not pay for the cancelled Customer pays for the cancelled order.
order. (e.g., Customer chose COD as (e.g., customer paid for the order online
payment method; or Customer paid online and is not eligible for a refund.)
but is eligible for a refund.)

Foodpanda’s Foodpanda will pay 40% of the order value Foodpanda will pay the Vendor the full
share to help cover the food cost. order value after deducting Agency Fee
and Amounts Payable (if any).

Agency Fee No Agency Fee payable on the cancelled Vendor shall pay the Agency Fee on the
order. cancelled order.

Page 15 of 16
 ANNEX C
Commission Package Benefits
Terms and Conditions of Specific Benefits
Benefit Terms and Conditions

Standard: ~4km radius

Extended: ~7km radius
Maximum: ~10km radius

Vendors can attain the highest delivery coverage applicable to their Commission
Delivery
Package Rate by maintaining good performance.
coverage
In force majeure circumstances, shrinkage or closure events will take place
regardless of availed Commission Package Rate to manage demand and supply.

Delivery areas will be cut at zone borders, which will be decided by foodpanda.

Vendors must avail of the said discount within 14 days upon activation date.
Cost per period Discount is redeemable once with a minimum CPP commitment of 3 consecutive
marketing months. Ex. If booked for Month 1-12. All 12 months will have the discount privilege.
discount for 30 No cancellations will be allowed prior to 3 months or full price will be billed to the
days vendor, gross of discount. In case of any cancellations post 3 months, rebooking at
a future date will not be eligible for the same discount.

Vendors must maintain the following operational metrics to be continuously

featured on said carousel.
“What’s new?”
Vendor fail rate of <2%
swimlane
Vendor delay rate of <7%
Vendor offline hours of <10%

Trial
Trial commission will begin from the date of activation and end after 30 days, based
commission at
on the package availed.
25% VATex

Platform fee Discounted platform fee will begin from the first day of activation month and end
discount on the last day of the ending month, based on the package availed.

Fully
foodpanda-fun 15% off on all orders capped at PHP100 discount amount per order. Fully
ded deals at foodpanda-funded for all weekdays of the following month upon activation.
15% on all
weekdays of
the month
Access to
designated Vendor needs to reach at least Gross Merchandise Value Class C level to qualify.
Partner Care
Manager Reconciliation of GMV Class happens at the end of each quarter. If a vendor
(post qualifies, they will get a designated PCE by the start of the next quarter.
incubation)
Exclusion on
Inclusion will depend on package availed.
Wastage Policy

PandaGo Promotional rate of: PHP50 base fare + PHP6 per succeeding kilometer for the first
discounted month of activation. Normal rate of PHP55 base fare + PHP6 per kilometer to apply
rates in the succeeding months.

Free Delivery
Depending on package and applicability, free Delivery on all orders with a
(Minimum
minimum amount of PHP299. Fully foodpanda-funded and applicable for the first
Order Value of
month upon activation.
PHP299)

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