ra By MIDLANDS STATE UNIVERSITY FACULTY OF COMMERCE DEPARTMENT OF BUSINESS MANAGEMENT PRINCIPLES OF MANAGEMENT CODE: BM101 SESSIONAL EXAMINATIONS | OCTOBER/NOVEMBER 2016 DURATION: 3 HOURS —— INSTRUCTIONS __ Section A is compulsory and it carries 40 marks. Section 8 is compulsory and corries 20 marks Answer ony two questions from section C Start each question on a fresh page Credit will be given for logical, systematic, and neat presentations. Requirements:SECTION A - Compulsory -Answer all questions. Emagumeni Distributors was established when Siza Mpofu retired from Delta Beverages in 2012. After serving the company with distinction, he was rewarded with a golden handshake and decided to start his own company. He got a distributorship franchise to distribute Delta products in the Lower Gweru area of the Midlands province. Although Mr Mpofu spent 35 years working for Delta, he only had junior primary education and only rose to the position of senior messenger. Delta has a comprehensive mix of products ranging from laagers, carbonated soft drinks and also sorghum based brands. With a bit of good management skills, Mr Mpofu can succeed and become a successful businessman, Already in the first three years of operation, Emagumeni made a reasonable profit which Mr Mpofu invested in a second hand Japanese Toyota truck. Mr. Mpofu: can also benefit from effective delegation of some tasks as he hi two spend a lot of time with their father and are on the company payroll but two of his sons, a retired soldier and a retired police superintendent. These they have not been given specific tasks to perform. Questions 1. Given that Mr Mpofu has no management training, advise on the importance of planning in a business venture. {10 marks] 2. Why do you think it would be very important for Mr Mpofu to do environmental scanning? [10marks] 3. What must Mr Mpofu pay attention to in the business general environment in order to be suecessful? Justify your answer, [10 marks] 4. One problem that Mr Mpofu is facing is inability to delegate. List and asons why some managers are reluctant to delegate. [10marks] briefly explain 5SECTION B COMPULSORY - Multiple Choice (Each question carries two marks) 1. A concept that focuses on a firm’s economic, social and a environmental performance is best defined as Stakeholders management _b. Corporate social responsibility ¢. Ethical responsibility d. Triple bottom line The ..view of Corporate Social Responsibility (CSR) holds that management's only responsibility in running a business is to maximize profits Socio-economic view b. Classical view. Utilitarian view 4 Theory of justice view Getting people to perform the necessary task by motivating them to achieve the organization’s goal is Organizing b. Planning ¢, Controlling d. Leading Where is the component strength located in a SWOT analysis? a, The external environment b, The internal and external environment c. The internal environment d. The internal environment for service organisations, but the external environment for manufacturing organisations sssmeusnengrouped management roles into three primary headings: interpersonal, informational and decisional 3b. Henri Fayol b. Donald Trump _c. Henry Mintzberg 4. Peter Senge «advocated for the careful selection of workers who possess skills and abilities that match the needs of the task and train them to perform the task according to the established rules and procedures. a. Fredrick Taylor b, Marx Weber c. Henry Gantt d. Abraham Maslow Te sssesssieseeessnesstefers to the number of levels in the hierarchy from the ultimate authority to the lowest level in the organization a. Espirit de Corps b,stability of tenure. scalar chain d. unity of command 8. The following are B.W.Tuckman’s Team development stages in their order Forming, storming, norming, performing, adjourning Forming, norming, storming, performing, adjourning Performing, forming, adjourning, norming, storming peg p Adjouring, forming, storming, norming, performing . Is concerned with the means of getting things done, Is concerned with the ends, or attainment of organisational goals. a. Efficiency: effectiveness b. Effectiveness: efficienc c. Effectiveness: goal attainment 4d. Goal attainment: efficiency 10, Which level of management is primarily responsible for the daily supervision of non-managerial employees? a. Top level b, Middle level c. Tactical level d. First line SECTION C (Answer any two questions} (20 marks) Question 1 You have recently joined Gweru City Council as a student on Work Related Learning from MSU. The town clerk informs you that you are required to address councillors on strategies that they can use to motivate their employees in light of poor service delivery which they feel is a result of lack of motivation. The title of your address will be Motivating council employees: Lessons from Abraham Maslow’s hierarchy of needs theory. Write a report detailing the issues that you will focus on. [20 marks] Question 2 Examine the arguments for and against Corporate Social Responsibility (CSR) [20 marks} Question 3 ‘The major challenge in management th s that the manager has to accommodate people who are very diverse to include women, men, the youngand old, gays, Muslims, Christians, blacks and whites, ete. Examine the importance and benefits of diversity management [20 marks] End of paper