Contents Introduction .. Introductions .» Teamwork .. Choices . Experience .. Arrangements .. Objectives .. Success . Media . Strategy Unit 10 Solutions Unit 11 .. Transport Unit 12 .. Agenda 11 14 17 20 23 26 29 32 35 38Introductions Make sentences. 1. She / responsible / marketing / department. SheS responsible for the marketing department 2 He / manage / six / technicians. 3 They / report / sales / manager. 4 You / charge / project. 5 We / deal / financial / problems. 6 |/ look / important / customers. You are in a meeting in the UK. Introduce yourself and talk about your job and responsibilities (or a job you'd like to do). Make notes to help you remember what to say in English. Write up to 50 words. Good morning. My sane... Correct the mistakes. 1 Where's the factories? Where are the factories? 2 They has offices in London and Rome. 3 Our factory aren't near Bristol. : 4 Our customers is mainly from Europe. 5 This year there’s 300 companies at the trade show. 6 We exports our products all over the world. 7 Does you work in London?Introductions 1 © Complete the puzzle. All the words contain the letter ‘D’. 1 = PIRIO\|V |S E | PTT > D 7 5 1 Our engineers ..puvrite. a good after-sales service. 2 We the equipment in our office in Liverpool. 3 We always meet our customers’ 4 They the parts for free. 5 The company ....... parts for rollercoasters. {Make four sentences. Use phrases from each box. Our engineers deliver our provide a Italy. install We supply the equipment | | to its 24-hour spare and customers in service, We exports our customers TP over the world, equipment all The company parts to software by air. products Ou cimpinecs 1 dinstall the equipment. and providle a 24-hour servic 2 3 4 BB You have a meeting with a company in the UK. Present your company (or a company you know) and its products and services. Make notes to help you do the presentation in English. Write up to 50 words.Introductions 1 (1 Find food words. Then write them next to the pictures. SeereDreE IEE SEE TEE IEIEEEIEE ESERIES IEIEEIEEIELE 7 SALADPAHAO tL MERPPRI PC AK MROLRCPN EAN OLE BKL P 4 K@OTATOEAO | LEAPMNTNKC AAPL BCHICK | BS|WHBFISH| > fl ( ) potate : £3 Fill in the gaps. to reserve a table = to /evk a table the list of food and drink in a restaurant = the the biggest dish of the meal = the __. the first dish of a meal = the the last dish of a meal = the what you pay after a meal = the aurwnre @ Match the pairs to make sentences. 1 Can! have soup a a reservation. 2 I'd like steak for b strawberries, please. 3 We have bill, please? 4 1 don’t want a starter, just a main course. 5 The same for the starter? 6 Could | have the like anything else? 7 For dessert, I’d like for me, please. 8 Would you the main course. za moanies Fill in the gaps in the conversation. A How's it going? fs. the printer working. now? (work) B Yes. A Good. So, what 7 you wu. at the moment? (print) BI a copy of my report. (print) A OK. Just in time. The man from UPS 2 in reception. (wait) 3 Make questions for these answers. 1 fy the engineer repairing the lif? Yes, the engineer's repairing the lift. 2 . . No, the builders aren’t working this morning. I'm planning the budget. 4 aaene No, the men from the phone company aren’t working today. Yes, the architect’s planning the renovation. No, the builders aren’t working to schedule. Yes, I'm paying a lot for the design changes. 8 Write a short progress report about a project or job you are working on at the moment. Say how things are going. Write up to 50 words. Goo To: From: Subject: Progress report At the moment Lon...aig Teamwork 2 Complete the sentences. The missing words all contain the letter ‘C’. She speaks very well. She’s a good ...epmmmencaton,. She has lots of new ideas. She’s very She’s very sure of herself. She’s very She thinks quickly. She’s good at making She’s 48 and knows the business well. She’s very . She’s good at understanding complicated problems. She’s very aurwne She's a team player. She likes working with her a 8 She works well in difficult situations. She _ well with stress. ey Write a short advert for your own job or a job you'd like to do. Responsibilities Skills and experience Fill in the gaps. {stand enjoy fun go hopeless interested | 1 1 cujey. playing basketball. 2 can't jogging. 3 rm at horse riding. 4 I'd love to have a. at elephant polo. 5 Im not in hiking, 6 | think fishing is great 9Teamwork 2 {3 Complete the puzzle. 10 1 = a 4 EEE AG a Hi LT] Correct the mistakes. iv How goes the work? How's. the work going?. We have problems with the budget on this project. We run two weeks behind schedule at the moment. He enjoys to watch boxing. She’s very good in making presentations. Engineers need being analytical.Make six sentences. Use phrases from each box. [ they a better to find ways to | | is very high. We got price includes the cost of order. 40% of really big delivery. He is off the their products another standard = ht supplier. This placed a price is a save money. The quality trying quote from very good discount. 1 They placed a.really big order... 2 3 4 5 6 g You started a new job last month. Write an email to a colleague from your old company. Compare your new job with your old one or an imaginary one. Write up to 70 words. @00 To: From: Subject: My new jobseen Choices 3 Make sentences. Use as... as. 1 This mobile / expensive / that one. This snobile4 The film / not / interesting / the book. asexpensive as Catone... N The winter in Alaska / cold / in Siberia. w 4 Some journeys by train / quick / by plane. The increase in sales / not / big / we wanted. 6 Our profits this year / not / high / last year. Make sentences. Use the superlative. 1 This is one of t/t #10s¢ catamcest. machines in the world. (+ advanced) 2. Our warehouse has . facilities in the city. (+ good) 3. This is one of oa . jobs | do. ( interesting) 4 This is _.... office in the building. @ bad) 5a : _.. people work for us. (+ experienced) 6 Our suppliers produce oun. equipment. C expensive) 7 Their company manufactures |... : cars, (+ fast) Underline the correct words. 1 The most possible / important question is money. 2 It’s compulsory / essential to have reliable colleagues. 3 It’s necessary / compulsory for British Airways pilots to wear uniform. 4 Good IT skills are essential / possible for this job. 5 | don't think it’s important / possible to increase our profits any more. 6 She made a very necessary / difficult decision. Match the pairs to make sentences. What's the best time a_ part of the country? What’s the weather some good hotels? What are the like in the summer? Do you need to have of year to visit your country? Can you recommend rent a car? Is it cheap to a car to travel around? Where's the nicest best campsites to go to? NaWwewne mmr eaneChoices 3 Write the words next to each picture. Then find them in the puzzle. jas(mje TST K LAY S$ 2 sas 4 e. sA|U;P ERO ™M - SE a memntin. 4 HB/T|H BME H cejaleouas | AA|I;}S LAN D sclwekty | 2 H —E RR EK O a 3 . 6 Write a holiday postcard to a friend. Answer these questions: Where are you? When did you arrive? Where are you staying? What is there to see/do? Write up to 70 words. He, Weeks braving a.really good £100 t1t.. Correct the mistakes. 1 The prices online are cheapest than in this store. The prices ombine sre cheeper thurs jn. this. store. 2. This product is not as good is that one. 3. | think you have best idea. 4 That was the most quick journey. 5 | think the situation is worser now. 1314 ieee Fill in the gaps with be in the past simple. 1 The machine «#80. very safe. It was very dangerous. 2 The sales figures _ _... Very complicated. They weren't easy to understand. 3 The project a flop. It wasn’t successful. 4 The old computers very reliable. They were too slow as well. 5 The bicycle . a successful invention. The design wasn’t complicated. 6 The running costs. very high. The car wasn't very economical. Rewrite the sentences. Use too or enough. 1 That machine was too complicated. (simple) That machine wass't simple esough, N The batteries weren’t big enough. (small) 3 That job was too boring. (interesting) The old planes werer’t safe enough. (dangerous) + The targets were too high. (low) 6 The report was too difficult to read. (easy) You are going to give a short presentation in English about a project you worked on recently. Write notes to help you. Write up to 60 words.Experience 4 Complete the table. Infinitive Past simple positive Past simple negative help helped | didn’t help was/were i] didn’t understand think | buy _ L _|_made _ a didn't come 7 read _ 7 know Z ~T didn’t choose | succeed E _ didn’t say Complete the puzzle. All the words contain the letter th ‘eT E os | b Bl Lh ‘LU [s 1 it was a very .stifficull. job. 2 | couldn't the problem. 3 We had lots of _.. With the computers. 4 The was the low quality. 5 | could see only one _.. to the problem. 6 It was to open the file. Find the words. Then match the pairs to make sentences. 1 minace al . a big meal. 2 lame oN I went _ 3. drenagnig c¢ {went to the iver. . 4 daclene d | went out for a _ 5 cokode et . __. the house. 6 poshginp f did some 15Experience 4 [ © Write an email to a friend saying what you did at the weekend. Write up to 80 words. Goo To: From: Subject: The weekend How ane. things? £3 Correct the mistakes. 1 Yesterday | buyed a new car. Yesterday I bocuphit a seu car, 2. | speaked to my boss this morning. 3 I weren't able to book a seat. 4 The battery wasn’t enough big. 5 He send me an email last week. 6 They wasn't in the office on Friday. 7 The meeting room was to small.ri contact ri have a took | we e mg. A tickets | YO in touch with and the hotel? her later this week. Mcontact the customer.in the swerving. 1 2 3 4 5 You had a meeting with an English colleague. In the meeting you offered to do five things. Write a message confirming what you'll do. Write up to 90 words. Dear.Arrangements 5 } Complete the puzzle. 1 Can you «heck. all the details? ET] 2 Coutd you tet me the result? 3 Please . attached the document you requested. le rll get in. __with them. Shalt | give you a this afternoon? 6 lige. to you as soon as possible. 7 Shall | look . the flights? @2Put the words in order, Make sentences. 1 find / please / the / the / of / attached / minutes / meeting / team . Please. find attaches. the nuimutes of the team mecting. confirm / | / details / your / the / of / reservation / hotel . N lll / discussed, / week / complete / next / as / the / design . w 4 attach / our / conversation, / list / | / price / the / following / new . forward / sales / | / meeting / at / you / to / again / the / look / conference . 6 don't / please / to / customer / contact / hesitate / services . Correct the mistakes. 1 I'll get in touch with her? Shall get. in touch with her? 2 | have a word with him. MM get in towch swith her: 3 According to the timetable, the flight is leaving at 10. 4 He stays in Paris at the moment. 5 As discussed, I’m arrive on Sunday. 6 The sales conference happens in Las Vegas this year.Arrangements 5 Fill in the gaps in the conversations at the tourist information office. information leaflets maps souvenirs gift museum guided A Morning. Good morning. Do you have any . information about the town? Any street 2 Any un? B Sure. Here you are. A Thank you. 2 A Excuse me. Is there a shop near here where they sell ia B Yes, there are lots of __... shops in the old town. OK, thanks very much. 3 Is the open today? Yes. It's Wednesday today, so it opens at two. There’s a tour then. "2 You spoke to a colleague on the phone about your visit next week. Now write an email to confirm the arrangements (date, time of meeting, travel and hotel details). Write up to 70 words. @00 To: i From: Subject: Next week's visit il Dear...‘a CO) eed @ Make five sentences. Use phrases from each box. 20 If our forecast | | opinion, the product will in the long probably be term. If your idea itl definitely will work good profit. | think is accurate, bea very popular. Pethaps the idea the project will | | fiop. In my works, we'll make a be a big _| Success. | 1 2 3 4 5 four forecast is accurate, the project will bea. big. susce Sense or nonsense? Change the nonsense sentences so that they make sense. (Sometimes there is more than one way to do this.) 1 2 3 He'll probably finish tomorrow. It’s a long-term project. ll definitely get the job. | did badly in the interview. In the short term, over the next ten years, we'll get the results we need. If we travel the day before, we'll certainly be on time for the meeting. This company’s unlikely to win the contract because its prices are high. | think we'll change supplier because he’s lowering his prices. s oN OW { O OO oO 1 MeN probably finish tomorrow Mt. short-term project. / He probably won't finish tomorrow, IE a long-term project.Objectives 6 write the first part of the sentences in the continuous form of the verb. Then match the pairs. 1 We / plan / invest / in new Weve planning to invest in yew 2 He / hope / win 50 new stores, » b in the next quarter. 3 She / aim / improve / her . . technology. 4 We / hope / get / good results . d_ sales by 20%. 5 They / go / open e this contract. Complete the puzzle. 1 Our geal. is to increase profits. 2 He wants to be a company director. He’s very : 3 I'm meeting the _ manager on Friday to discuss progress. 4 | don’t think the price is too high. In fact, it’s very 5 The company forecasts a 50% increase in sales. | think this is 6 I didn’t meet my sales... _..... last week. 7 I'm to meet all my targets, but | don’t think I'll do it. 8 He doesn’t have enough good staff to help him his objectives. 9 His plans aren't . They won't work in practice. 21Objectives 6 | 8 write notes to help you give a short presentation on your company's 22 (or an imaginary company’s) aims and objectives for the next three months. Talk about costs, sales, staff and new equipment. Write up to 70 words. Wie have some very ambitions targets for the nent duce mouth Put the conversation at a travel agency in order. Write 1-11 in the boxes. {] When would you like to travel? (L] Any time in the next two weeks. Are there any cheap flights? No problem. Visa, American Express or MasterCard? Hello. Can | help you? Yes, please. I'd like to book a flight to Rome. Yes, about 60%. The return flight is only £72. Let me check. Yes, we have a few last-minute offers for this weekend. 1 Is there a big discount? Can | pay by credit card? O Great! Are there any extra charges? No, everything’s included in the fare. Correct the mistakes. 1 1 go to the meeting if it starts at 4 o'clock. Ligo.te.the meeting ifit starts at 4 o'clock. 2 I don't think the project be successful. w (t's unlikely that he meets his target this month. 4 We aim to improve the technology in the next two years. 5 We'te planning increase sales in Asia. 6 She's hoping to getting a refund. 7 Maybe he phones us next week.| Success @ Make questions with ever. 1 have / job in Rome? Have you.ever had a job iy Rome: 2 go / Japan? 3 dof IT course? 4 work for / English company? 5 climb 1 mountain? 6 give / presentation? | Make six sentences. Use phrases from each box. ve already finished the agenda so far. interviewed We've already started iimeciacone jobs. | i've written work on email yet. | | She hasn't waleaeae with all he TT report yet. I haven't replied half of the the installation. | We're on to his | for the job. | Le already interviewed three people for. the job. 23Success 7 24 Complete the puzzle. 1 5 2 a |P P RIT U ttt} Lt Ss 1 We're making good . regress... with the project. 2 We're having with the installation. 3 It’s a very difficult problem to : 4 | gave him an on the situation, 5 Everything is going to 6 We haven't finished 7 The work is going 8 We're two weeks behind Find the words and then fill in the gaps. | ringbo fuwiiny — sacyr . nuf | druprsise draces | ryzac paphy 1 [hate running! it’s so. boviny. 2 He was to drive so fast near a school. 3. Yesterday we went up in a hot air balloon. It was great 4 | find the idea of parachute jumping very 5 | was too to swim across the river. 6 | wasn't very when | lost the race. 7 Iwas at how quickly | learned to sail.Success 7 a Find verbs in the puzzle to complete the sentences. ; 1 Pve licen... to Paris many times. = — }ptoRK (" E | 2 Penever.. a sports car. IPR OMAR Bal eeaVale ANE tae ve trerer saan in the Atlantic. OWE DRIEIM! 4g tes __. the New York ;vA sD olwe | marathon. |e TWERNK 5 She’s across the Alps on | FOUNODFL a bicycle. |m AMS WIM. 6 Theyve . the best way L = to keep fit. Correct the mistakes. 1 I’ve just spoke to my boss about my future with the company. Live just spoken tomy boss about.ny fine with the company. 2 We've be very busy so far this morning. 3. Have you ever work with him before? 4 We've yet done everything. So far | only write the first two pages of the report. 6 | already repair the machine. You are a human resources manager. Write a memo to all staff about the person who has accepted the post of sales manager. Give a few details of his/her education and experience. Write up to 100 words. a WT ail RB ld Bo kl AY MEM ........... until the end of the following year, when demand y dropped. 7...» however, the business got better and things are now OK again. 31RE Make six suggestions. Use phrases from each box. How could some new the name for new managers? Why don’t we opening packaging for Thailand? What about use the plans stores in hot countries. oo} Jeg Why not about changing | | sent the Asian organise market? Let’s design a training the UK for all by the Bangkok course in office? How we increase sales in Asia? How could we increase sales in Asia? 1 2 3 4 5 6 4 Fill in the gaps and then put the sentences in order. Number the boxes 1-8. (increase) sales. (can) deliver faster. o (can) double the number of products we make. improve our advertising. [7] \fwe tif (do) more lateral thinking, weld /uive. creative ideas. If we (can) deliver faster, we oO satisfied customers. If we (increase) sales, we new production line. 32 If we _ (can) improve our advertising, we If we (open) a new production line, we If we (double) the number of products we make, we [_] Ifwe (have) more satisfied customers, we (increase) profits. L_] If we (have) more creative ideas, we (can) (have) more (have) more (can) open aSolutions 10 ; a Complete the puzzle. 8 €% fa olP{7]sjo|n ‘ELT 11 EL Across > 1 J think we should choose this _opéron. « 2m 7 about Simon, he’s working too hard at the moment. 3 What are the _ of opening a factory in Poland? 4 | wouldn't we using that supplier. 5 We have to be before we sign the contract. Down ¥ 6 It’s important to __ : all the suggestions. 7 What a very good _! 8 That's an interesting . lt discuss it with my boss. Write the words. Then fill in the gaps. dragupe _cyryratde.. noctecnoni oe naccle drufen stempelpun laydeed ~ - _ ane 1 Can | _syrjraide. my ticket to business class? 2 The flight was _ because of technical problems. 3 I'm sorry, | have to . the booking. 4 You can have a on first class tickets. 5 | missed my by four minutes. 6 You pay a......... for meals on some flights. | 33Solutions 10 @ You are on a business trip. You're going to be late for a meeting with a customer because of transport problems. Write a text message explaining what’s happened. Say what you’re going to do and when you expect to arrive. Write up to 50 words. I'M GOING TO BE LATE FOR OUR MEETING. © Correct the mistakes. 1 If we left now, we can make our connection. Yew deft nous we could make our connection, LH pilots should wear a uniform. It’s compulsory. N People who work on building sites shouldn't wear protective clothing. w 4 This is a good product. You shouldn’t buy it. You don't have to speak like that to your boss. Be more polite. 6 We can improve the design if we had more time. 34 |Make four sentences. Use phrases from each box. The best | | the building, a bus here, under the river. it'll take If you leads into a tunnel, you to the which goes airport. To get get on you have to go through that out of exit. This road | | way to get into | | the town centre is | | to take a taxi. 1 The best wary to.get tute the foun contre ts.te. bake ot Ini. 2 3 4 Match the pairs to make sentences. 1. Our office is on the top floor. The main a the tracks. reception bis ten floors below. 2 Can you help me lift up my suitcase, please? 3. We skied down d_ the mountain together. 4 Go along e the city. 5 This high-speed train flies above f the corridor until 6 You need to get off you get to the lift. 7 The tourist bus goes around g the train at the next stop. Write the words and then match the opposites. dewi side. vayhe wol vaboe coun Slith lobew ghih coe Mitek rowran _.warrou: niht . E arrow \ b L _— I 35Transport 11 8 Label the drawings with the words in the box. length thickness height width 10 36 You must wear protective, clothing in the lab. Danger of falling objects! You must wear a . .. at all times. You must wear . = protection when the aircraft engines are running. Follow the health and safety tules to avoid a0 There are high levels of dust in the air, so you must wear a There is a list of health and safety in all areas of the plant. You should wear protective shoes or : High clothes are essential on the tarmac. Use protective when picking up materials. We should all work together to accidents.Transport 11 a Put the conversation in order. Number the boxes 1-12. So you had TV in your room? Great. Have you ever been on a cruise? Yes, satellite TV. You had to buy a card to watch it. That was the only extra charge. Everything else was free. Oo0 No, never. So you spent a lot of time on deck? Yes, it was nearly 4o metres long. | couldn't believe it! It was our first time as well, but the ship was fantastic. Yes, but there was also a health and fitness club with a sauna. What did you do in the evenings? Was there a swimming pool? How was the holiday then? osooso0000 Well, after dinner, we usually went to the cabaret bar. The shows were always good. Sometimes we just stayed in the cabin and watched TV. &% Write a postcard to a friend. Tell him/her a little bit about the fantastic time you are having on a Caribbean cruise. Write up to 90 words. Dear. 1m having. a fantastic time here on Fill in the gaps with must or mustn’t. 1 You _.2iist... have a visa to go to Russia. 2 You... __. Carry sharp objects onto a plane. 3 You. drink and drive. 4 You be over 17 to take a driving test in the UK. 5 You __.. cross the road when the lights are red. 6 You be a good communicator to make effective presentations. 37HIIm™€ Complete the puzzle. 8 T 1 N 5 38 Correct the mistakes. Across » 1 Have you got a copy of the suinuites.. from the last meeting? 2. Does everybody have an 2 3 We didn’t 7 a meeting to discuss the report. 4 Our new boss likes to all the progress meetings. Down v 5 Details of the meeting were last week. 6 I'd like to send my as | can’t make the meeting tomorrow. 7 What's the first on the agenda? 8 Would somebody the minutes, please? 9 Did you the last meeting? | can’t remember. rll phone you until | get to the airport. UU phone youswhen J get te.the aiport... We'll ring the office when we'll artive at the hotel. | won't start the meeting before you'll get here. She said she be very busy today. He told me he have a copy of the minutes.Agenda 12 Make six sentences. Use phrases from each box. She promised keen to be interviews knows one of as he the candidates. Theyve agreed | | increase to speak until Monday. to Ive part in the job to start the new project project team. $+ She said she was happy | | the report about health two weeks and safety. rm very decided not part of the by 20%. He's reluctant to finish the budget ahead of to take schedule, 1 She premised te finish the report tevo.scecks alread of sebicdlete, 2 3 4 5 6 Write an email to a colleague about a discussion you recently had with a customer. Write about what was discussed and what you both agreed to do. Write up to 100 words. G00 To: From: Subject: Customer meeting 39Agenda 12 40 Put the conversations in the correct order. Number the boxes 1-7 and 1-8. At reception Thanks. No, people are still having coffee in the cafeteria. _] Hello, Mr Briggs. Have you come for the strategy meeting? [_] Yes. I'm sorry I'm late. Has the meeting started? [7] Hello, my name's Phil Briggs. If you'd like to have a seat, I'll ring for someone to get you. Ah, good. [ Before the meeting O Yes, thank you. Coffee would be great. Not bad. All the trains were on time today. No problem, there’s a drinks machine just outside in the corridor. And how was the journey? SDD Shall | take your coat? Great. Thanks. Really, that makes a change. Can | get you anything to drink? CI Choose the best replies. 1 Hi aHello. bHi. ¢ Good morning. 2 How are you? a Yes, and how are you? b Bad. __c Very well, thanks. 3 Sorry I'm late. aSoaml, b That's OK. —_c Are you often late? 4 After you. a No, ladies before gentlemen. _b Thank you. _¢ Yes, please. 5 Would you like a seat? aWhy? b Yes, please. Probably. 6 Do you mind if we have a break now? a No, not at all. b Yes, | do mind. c Yes. 7 Shall | take your coat? a Very good idea! __b Yes, thank you. _¢ Where to? 8 Can | get you anything to drink? a To drink or not to drink? That is the question. b Why? —c No, I'm fine thanks.