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Experience what your

customers experience
Within a few hours, get the human insight you need to
deliver exceptional products, services, or brands.

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Trusted by startups and the world’s largest companies

Get a vivid, first-hand view of

what your customers are
thinking and experiencing
with Customer Experience
Narratives™ (CxNs)

Capture more context about your customer with our

video-first approach to CxNs

See visuals of their Hear their tone of voice Learn from their digital
Observe their facial experience and intonation and real world interactions
expressions and body
language

How it works

Ask any Target Engage & Discover & Share

1 2 3 4 5
question anyone empathize analyze insights

Create a test plan to ask Target the UserTesting Engage with your Get to insights more Create highlight reels,
any question or request Contributor Network audience through self- quickly with visualizations, download, export or share
people to perform tasks. or connect with your own guided video recordings or transcripts, metrics, and in your favorite tools like
Explore, validate, compare. audiences. live conversations. analysis. Slack, JIRA and Trello.

Do you understand your customers?

Organizations that optimize emotional connections outperform rivals by

85% in terms of sales growth. Source: Gallup

The UserTesting Human Insight Platform

helps you close the empathy gap

Fastest way to get quality Empower all teams to Trusted by the world’s top
human insight empathize with the customer brands for 10+ years

Get rapid feedback with access to a global and Scale feedback across your organization with Partner with the solution that delivers human
diverse contributor network. 80% of your videos the most powerful and easiest to use platform insight to more than half of the world's top
will be completed in just a few hours. on the market. brands.

Scale across all teams

Product Design & UX

Build products your customers love. Know how users interact with your
Use valuable feedback throughout the designs and fix UX issues before writing
development process. a single line of code.

Marketing
Acquire, retain, and grow more loyal
customers with superior brand
experiences across all touchpoints.
Executives
Leverage the voice of the customer to
make decisions that positively impact
revenue and accelerate digital
transformation.

See why UserTesting is trusted by the

world’s most innovative brands

“What we like about UserTesting is

literally the hundreds of tests that we
can trigger again and again. Every
time we learn something interesting.”

Shiv Singh | CMO

The importance of customer experience

Learn more about how improving the customer experience translates into happier,
more loyal customers, and better business results.

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2021 CX Industry Report | Customer Forrester: The Total Economic Join our weekly demo and learn
empathy: it's no longer optional Impact™ of the UserTesting Human how human insight drives better
Insight Platform experiences

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