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Health Promotion International, Vol. 28 No. 1 # The Author (2012). Published by Oxford University Press. All rights reserved.

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Tackling ‘wicked’ health promotion problems: a


New Zealand case study
LOUISE N. SIGNAL1*, MAT D. WALTON2, CLIONA NI MHURCHU3,
RALPH MADDISON3, SHARRON G. BOWERS1, KRISTIE N. CARTER1,

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DELVINA GORTON3, CRAIG HETA4, TOLOTEA S. LANUMATA1,
CHRISTINA W. MCKERCHAR4, DES O’DEA1 and JAMIE PEARCE5
1
Health Promotion and Policy Research Unit, PO Box 7343, Wellington South, Wellington 6121,
New Zealand, 2Massey University, Wellington, New Zealand, 3Clinical Trials Research Unit,
University of Auckland, Auckland, New Zealand, 4Te Hotu Manawa Māori, Auckland, New Zealand
and 5GeoHealth Laboratory, University of Canterbury, Christchurch, New Zealand
*Corresponding author. E-mail: louise.signal@otago.ac.nz

SUMMARY
This paper reports on a complex environmental approach prioritized intervention areas were explored in-depth and
to addressing ‘wicked’ health promotion problems devised recommendations for action identified. These include
to inform policy for enhancing food security and physical healthy food subsidies, increasing the statutory minimum
activity among Māori, Pacific and low-income people in wage rate and enhancing open space and connectivity in
New Zealand. This multi-phase research utilized literature communities. This approach has moved away from
reviews, focus groups, stakeholder workshops and key in- seeking individual solutions to complex social problems.
formant interviews. Participants included members of In doing so, it has enabled the mapping of the relevant
affected communities, policy-makers and academics. systems and the identification of a range of interventions
Results suggest that food security and physical activity while taking account of the views of affected communities
‘emerge’ from complex systems. Key areas for interven- and the concerns of policy-makers. The complex environ-
tion include availability of money within households; the mental approach used in this research provides a method
cost of food; improvements in urban design and culturally to identify how to intervene in complex systems that may
specific physical activity programmes. Seventeen be relevant to other ‘wicked’ health promotion problems.

Key words: intervention; comprehensive approaches

INTRODUCTION than right or wrong (Rittel and Webber, 1973;


Blackman et al., 2006; Durant and Legge, 2006).
Rittel and Webber first coined the term ‘wicked Commonly used hierarchies of evidence,
problems’ to refer to a category of public policy reductionist and linear-based policy analysis
issues, not with moral wickedness, but with a methods are recognized as largely inadequate to
high level of complexity (Rittel and Webber, address wicked problems (Fischer, 1993;
1973). Wicked problems are characterized as Durning, 1999; Morçöl, 2001; Stewart and
policy issues that: are continually evolving; have Ayres, 2001; Morçöl, 2002; Hajer and
many causal levels; have no single solution that Wagenaar, 2003). Wicked problems challenge
applies in all circumstances and where solutions the role of evidence and expert opinion in
can only be classified as better or worse, rather finding solutions (Kreuter et al., 2004; Fischer,

84
Tackling ‘wicked’ health promotion problems 85
2009). Even when the complexity or wickedness The New Zealand Healthy Eating—Healthy
of a policy problem is recognized by planners, Action (HEHA) Strategy is an example of a
the proposed solutions may take a ‘tame’ or re- comprehensive health promotion approach to
ductionist stance, limiting action to a subset of addressing obesity, nutrition and physical activ-
the problem (Raisio, 2009). ity (Ministry of Health, 2003). This strategy
This paper reports on a complex environmen- called for action across communities, food in-
tal approach to identify a comprehensive inter- dustry, workplaces and schools through national
vention portfolio to enhance food security and and local policies and programmes and
physical activity for Māori (the indigenous community-based initiatives (HEHA Strategy
people of New Zealand), Pacific (New Evaluation Consortium, 2009). Within the
Zealanders of Pacific ethnicity) and low-income HEHA Strategy further research was proposed
populations in New Zealand. It does so to illus- for areas lacking evidence including identifica-
trate the value of such an approach to tackling tion of interventions for enhancing food security
wicked health promotion problems and provides and physical activity for Māori, Pacific and low-

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a method for policy makers and researchers in income people.
other fields and other jurisdictions concerned Food security is the assured access to suffi-
with understanding, explaining and addressing cient food that is nutritious, of good quality,
wicked health promotion challenges. safe, meets cultural needs, and has been
Obesity, poor nutrition and inadequate levels acquired in socially acceptable ways (Russell
of physical activity can be identified as wicked et al., 1999). Lack of food security (food inse-
health promotion problems, contributing to sig- curity) is associated with poor health. People
nificant rates of non-communicable disease in who are food insecure tend to have a less varied
both developed and developing countries diet, lower intakes of fruit and vegetables,
(Lobstein and Jackson-Leach, 2006; Wang and micronutrient deficiencies and malnutrition
Lobstein, 2006; World Cancer Research Fund/ (Kendall et al., 1996). In cross-sectional studies,
American Institute for Cancer Research, 2009). food insecurity has been associated with adult
The drivers of obesity, nutrition and physical ac- obesity (Bhattacharya et al., 2004), type 2 dia-
tivity are recognized to be multiple, diverse and betes, poor academic development, behavioural
complex (Hammond, 2009), including both per- and psychosocial problems in children and poor
sonal behaviours and aspects of the physical, mental health (Cook, 2002; American Dietetic
economic, socio-cultural and political environ- Association, 2006).
ments that shape them (Egger and Swinburn, Despite being a ‘land of plenty’ with food
1997; Shiell, 2008; Vandenbroeck et al., 2008; and beverage exports representing half of all
Kopelman, 2010). Given this complexity of New Zealand’s merchandize exports by value
causation, solutions focused on individuals and (New Zealand Trade and Enterprise, 2010),
single responses have been shown to be inad- food security was identified as an issue for 20–
equate (Swinburn and Egger, 2004; Hill et al., 22% of New Zealand households with children,
2007; van der Horst et al., 2007; Walton and with higher rates among Pacific peoples and
Signal, 2010). Māori (Parnell et al., 2003). More recent investi-
To reverse the trends of increasing obesity, gations from New Zealand have shown high
poor nutrition and inadequate levels of physical rates of food insecurity in Māori and Pacific
activity, practitioners and policy makers are in- populations and low-income households living
creasingly recognizing the need for comprehen- in highly deprived areas (Carter et al., 2010).
sive environmental policy and interventions Also food insecurity has been shown to have
(Swinburn et al., 2005; Sacks et al., 2008; Pearce detrimental impacts on psychological distress
and Witten, 2010). However, the complexity of after adjusting for these socio-demographic
the drivers of obesity, nutrition and physical ac- factors (Carter et al., 2011).
tivity can act as a barrier to policy development. Physical activity has been defined as any
In relation to the UK Tackling Obesities bodily movement produced by skeletal muscles
project, Shiell warns that a reaction to showing resulting in energy expenditure (Caspersen
the complexity of causation in defining a policy et al., 1985). Physical activity in daily life can be
problem may lead to inaction, as it raises the categorized into occupational, sports, condition-
question of where action should begin within a ing, household or other activities (Caspersen
highly connected complex system (Shiell, 2008). et al., 1985). Insufficient levels of physical
86 L. N. Signal et al.
activity have well established health effects in- emergent outcomes. To increase the likelihood
cluding chronic conditions such as type 2 dia- of a phase shift, an understanding of the dynam-
betes, stroke, cardiovascular disease, high blood ics of the system under study is required, with
pressure as well as low self-perceived health and particular attention given to control parameters.
high mortality risk (Task Force on Community Intervening at the system control parameters
Prevention Services, 2002). Despite efforts to increases the likelihood of a fundamental
increase population levels of physical activity, system change, even though the exact nature of
approximately one-third of New Zealanders this change cannot be predicted.
remain inactive (Sport and Recreation New Byrne refers to control parameters as ele-
Zealand, 2007). ments of a system that have a controlling influ-
This research assumes that to develop effect- ence on other system elements, acting to set the
ive policies and interventions to enhance food boundaries within which the system can operate
security and physical activity for Māori, Pacific (Byrne, 1998, 2001; Blackman, 2006), while
and low-income people, multiple interventions, Ricket et al. add that control parameters act as

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impacting in multiple types of environment, tar- an external input into the system, impacting on
geting multiple causative associations are likely the system at a macro level (Rickles et al.,
to be necessary. Therefore, a comprehensive 2007). As external inputs into a complex
intervention portfolio is required (Swinburn system, control parameters are particularly open
et al., 2005). To guide portfolio development to manipulation by policy intervention. As a
this research utilized both complexity theory guide to policy action, prioritizing interventions
(Byrne, 2005; Gatrell, 2005; Blackman, 2006), that impact upon control parameters provides
and an environmental framework, Analysis an increased likelihood that intervention will
Grid for Environments Linked to Obesity move the system in a desired direction, with
(ANGELO) (Swinburn et al., 1999). subsequent changes in outcomes.
The focus of complexity theory is the study of The ANGELO Framework is a commonly
complex systems where social phenomena, such cited tool used to analyse influences on obesity
as food security, are seen as emerging in a non- and opportunities for action. ANGELO enables a
linear way from the relevant social system as a comprehensive analysis of the obesity environ-
whole, rather than through a linear causal chain ment by classifying the environment into four
within the system (Byrne, 2005; Gatrell, 2005). types: physical (what is available), economic
The use of complexity theory has grown within (costs), socio-cultural (attitudes and beliefs) and
the biological and natural sciences in recent political (the rules) (Swinburn et al., 1999).
years (Gare, 2000; Capra, 2005), and since the ANGELO is important in providing an environ-
1990s has begun a transition to influence think- mental focus to obesity, moving understanding of
ing in a range of social sciences (Medd, 2001; the cause of increased obesity from individuals to
Rickles et al., 2007). the context within which they live their lives.
Interventions within complex systems seek to This, as Kickbush reminds us, needs a collabora-
change the emergent phenomena. To guide tive strategy with multiple sectors to impact on
intervention development, an understanding of the problem (Kickbush, 1989). However,
change within complex systems is required. ANGELO can be criticized as a static model that
Complex systems often exhibit stability over fails to provide insight into interaction within and
time. That is, while some components within between environments. Using complexity theory
the system may be added or removed, or inter- alongside ANGELO provides an additional ana-
actions between components changed, a system lytic layer. By utilizing the concept of control
can self-organize to maintain similar macro parameters within a complex system, a means to
properties with negligible effects on emergent prioritize areas for intervention based on the like-
behaviour (Rickles et al., 2007). This represents lihood of creating system-wide change (a phase
a fundamental property of complex systems that shift) is added to ANGELO.
the output of a system is not proportionate to
the input (Gatrell, 2005). A large input into the
system may result in minimal change, while a METHODS
small input may result in a fundamental change
in how the system operates (a phase shift in The research aimed to identify possible public
complexity language), and the associated policy interventions to enhance food security
Tackling ‘wicked’ health promotion problems 87
and physical activity among Māori, Pacific and activity, barriers to such access and facilitators
low-income people in New Zealand. It was con- required to enhance access. In phase two, based
ducted over four phases: (i) a literature review on these data, descriptions of the social system
and focus groups; (ii) identification of control from which food security and physical activity
parameters to focus upon; (iii) workshops with practices ‘emerge’ were developed and control
key informants to explore intervention options parameters identified (see Figures 1 and 2).
and (iv) investigation of a shortlist of interven- The system was classified according to the
tion options and development of an interven- ANGELO environmental framework. Findings
tion portfolio. from phase one were mapped on system maps
The first phase consisted of two comprehen- and highly connected elements, control para-
sive literature reviews identifying factors asso- meters, identified Five control parameters (see
ciated with food security and physical activity Table 1) were prioritized by the research team
(Clinical Trials Research Unit May, 2008; and project advisory group, based on the
Gorton et al., 2010). Given a lack of relevant number of connections each control parameter

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New Zealand literature, nine focus groups were had and the strengthen of the evidence.
also held with Māori (3), Pacific (3) and low- Phases three and four explored interventions
income people (3) (Lanumata et al., 2008). to impact on the control parameters identified
Participants were asked about their access to and move the complex social systems towards
healthy food and opportunities for physical enhanced food security and physical activity for

Fig. 1: Food security system map with interventions.


88 L. N. Signal et al.

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Fig. 2: Physical activity system map with interventions.

Māori, Pacific and low-income people. Phase money. The equity filter focused on Māori,
three involved a series of seven workshops with Pacific and low-income people.
a total of 56 key stakeholders from Māori, In the fourth phase, prioritized intervention
Pacific and low-income communities; policy- areas from phase three were explored in more
makers; non-governmental organizations; the detail using literature reviews and additional
food industry and academics to identify appro- key informant interviews with a range of key
priate interventions. Each workshop agreed on stakeholders. Key findings and draft recommen-
intervention options based on filter criteria dations were presented at stakeholder work-
developed to judge the achievability of inter- shops at the Agencies for Nutrition Action
ventions on obesity (Swinburn et al., 2005). The National Conference. This forum provided an
criteria are a common set of considerations opportunity to obtain feedback from leaders in
in any policy-making process and address feasi- the fields of food security and physical activity
bility, sustainability, equity, potential side- working in a wide range of government and
effects and acceptability to stakeholders. A community agencies across the country.
cost –benefit criterion was added in order to Feedback was gathered in facilitated discussion
ensure interventions provided good value for groups on the key interventions and
Tackling ‘wicked’ health promotion problems 89
recommendations. Approximately 40 people also represented, as are interventions identified
attended the food security workshop and 20 in phases three and four, and where they are
attended the physical activity workshop. likely to impact (interventions are entered in
Overall, feedback was largely positive. multiple places as appropriate). The system ele-
However, participants provided valuable advice ments are identified by the type of environment
about the proposed recommendations that was being impacted on according to the ANGELO
incorporated, as appropriate, when drafting final framework (Swinburn et al., 1999). Those with
recommendations. For example, some recom- influences on multiple environments are illu-
mendations were added and others were strated with multiple boxes (e.g. in Figure 1
phrased in language appropriate to the particu- overlap between political and economic envir-
lar policy arena. Stakeholders were identified onments is identified). Within Figures 1 and 2, a
from the researchers’ networks, advice from the number of interventions impact on each of the
project advisory group and contacts in key control parameters and in Figure 1 most inter-
areas, website analysis and through a snowball ventions impact on other system elements as

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technique (Bryman, 2008). A particular focus well, strengthening their likely impact on the
was gaining representation from Māori, Pacific system as a whole. Elements across the four
and low-income communities whose interests ANGELO framework environments are
are not well represented in this country. impacted on. Links between elements have
Disciplines represented in the research team been included where there is evidence.
included nutrition, physical activity, health eco-
nomics, Māori research, Pacific research, social
policy, health promotion, clinical trials, epidemi- Interventions
ology and health geography. All team members Seventeen potential intervention areas relating
took an active role in the entire research process to the five control parameters were identified in
enabling the team to learn from each other and phase three for further investigation in phase
to construct an in-depth understanding of the four as indicated in Table 1 (Bowers et al.,
issues and potential solutions that no individual 2009). Two cross-cutting interventions were
could have arrived at alone. identified that were considered to impact food
security and physical activity. These were
Health Impact Assessment (HIA) (European
RESULTS Centre for Health Policy, 1999) and building on
successful current initiatives such as the Pacific
Results suggest that food security and physical Heartbeat Programme (Heart Foundation,
activity for Māori, Pacific and low-income fam- 2011), the work of Te Hotu Manawa Māori (Te
ilies can be characterized as ‘emerging’ from Hotu Manawa Māori, 2011) and the Healthy
complex systems. Control parameters, to inter- Eating Healthy Action Strategy (Ministry of
vene to enhance food security are: money avail- Health, 2004). The final report included papers
able within households; the cost of healthy, on each of the 17 prioritized intervention areas
nutritious food and food purchasing influences from which 82 recommendations were made
such as access to food (Walton and Signal, ranging from those requiring immediate action
2008). Control parameters for enhancing physic- to action in the longer term. The recommenda-
al activity for these communities are improving tions were addressed to a range of actors includ-
urban design; and development of culturally ing central and local government agencies,
specific physical activity programmes (Walton Māori tribal and pan-tribal organizations,
and Signal, 2008). Pacific communities, the food industry and
service providers. Many of these actors
were represented in the research process.
Food security and physical activity system Intervention areas included specific actions such
descriptions as healthy food subsidies (using smart card
Figure 1 represents the food security system, technology), increasing the statutory minimum
and Figure 2 the physical activity system, which wage rate and enhancing open space and con-
were identified from the literature reviews and nectivity in communities as well as a common
focus groups in phase one. The control para- focus on further research and ongoing evalu-
meters (bold border) identified in phase two are ation of interventions.
90 L. N. Signal et al.
Table 1: Interventions by control parameter to enhance food security and physical activity in Māori, Pacific
and low-income people
Control parameter Intervention

Food security
Money available in households Healthy food subsidies using smart card technology
Increasing the statutory minimum wage rate
Ensuring full and correct benefit entitlements
Fringe lender responsibility
Provision of free or subsidized food in schools
Food purchasing influences Enhancing cooking and budgeting skills
Tribal and pan-tribal development of traditional Māori food sources
Community markets, community gardens and improving access to food, e.g. home
delivery or mobile vendors, supermarket shuttles, location of supermarkets
Cost of healthy nutritious food Community-based initiatives, e.g. food cooperatives, gardening projects, barter

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schemes, and fruit and vegetable prescriptions
The potential role of the food industry at multiple levels: primary production; food
production, manufacture and distribution; and retailing and food services
Removing sales tax from healthy basic foods
Physical activity
Improving urban design Enhancing open space and connectivity
Culturally specific physical activity Developing capacity to deliver physical activity programmes
programmes Evaluation and research on the impact of programmes
Using tikanga (Māori cultural practices) to encourage physical activity among
Māori
Cross-cutting interventions
Impacting on a range of Health Impact Assessment on issues related to food security and physical activity
controlparameters
Impacting on a range of control Building on current initiatives
parameters

DISCUSSION
sustainability, equity, potential side-effects, ac-
This paper reports on the use of a complex en- ceptability to stakeholders and cost– benefit.
vironmental approach to determine how to Results suggest that key areas to intervene to
enhance food security and physical activity enhance food security for Māori, Pacific and
among Māori, Pacific and low-income New low-income families relate principally to avail-
Zealanders. This approach has moved away ability of money within households; the cost of
from adopting individual solutions to complex food; and food purchasing factors such as
social problems instead identifying the systems cooking skills and community markets and
that operate in each area and a portfolio of gardens. Identified interventions include
interventions likely to be effective. It has also healthy food subsidies, increasing the statutory
taken an environmental focus, emphasizing the minimum wage rate, tribal and pan-tribal devel-
need to provide long term and sustainable solu- opment of traditional food sources, a stronger
tions that impact on the settings in which role for the food industry and ensuring benefi-
people live their lives (Swinburn et al., 1999). ciaries receive their full and correct benefit en-
This research has built on, and added to, previ- titlement. In relation to enhancing physical
ous food security and physical activity research. activity, important areas for intervention are
It has included the voices of the affected com- improvements to urban design; and develop-
munities in the research team, focus groups, ment of culturally specific physical activity pro-
workshops and key informant interviews. It has grammes. Interventions include enhancing open
incorporated the perspectives of policy makers, space and connectivity, developing capacity to
NGOs and academics. In doing so, it has deliver culturally specific physical activity pro-
enabled the mapping of the relevant systems, grammes and use of tikanga to encourage phys-
the identification of a range of interventions ical activity among Māori. Collectively the
and particular consideration to be given to the interventions form a portfolio of actions to
policy-making concerns of feasibility, enhance food security and physical activity for
Tackling ‘wicked’ health promotion problems 91
Māori, Pacific and low-income people (Bowers in the maps that both illustrate the systems,
et al., 2009). control parameters and interventions. These
While the volume of research describing the maps are an easy way to present complicated in-
extent of obesity, physical activity and nutrition formation to busy bureaucrats and politicians
issues and causative associations is immense, who might otherwise find such information
there is much less research relating to interven- challenging, as Shiell reminds us (Shiell, 2008).
tion. Authors that have considered policy A limitation of this approach is that while a
responses are increasingly calling for compre- comprehensive systems view was taken of inter-
hensive portfolio type approaches, with action ventions to enhance food security and physical
across multiple levels of governance (Swinburn activity, it was necessary to limit the scope of
et al., 2005; Lang and Rayner, 2007; Brescoll the research at each phase. From the inclusion
et al., 2008; Story et al., 2008; Kopelman, 2010). criteria of the initial comprehensive literature
To date, there have been few attempts to con- reviews, through to the selection of interven-
sider how an understanding of complex caus- tions, possible areas of study have been

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ation could inform policy action, or identify excluded. While limiting the study scope has
theoretically informed processes for prioritiza- resulted in a more realistic set of recommenda-
tion amongst possible interventions. Within the tions, the weakness is the exclusion of potential-
limited number of studies that have introduced ly effective interventions. The limiting of scope
a complex view of obesity causation concrete is also reflected in the stakeholder engagement.
intervention proposals have been lacking Compared with government and NGO actors
(Butland et al., 2007; Shiell, 2008; Hammond, operating within the policy level system, inclu-
2009; Kopelman, 2010). The current study has sion of actors directly impacted within commu-
demonstrated a method to identify interventions nity level systems was restricted. When
that acknowledges the complexity of health pro- developing finer policy detail and implementa-
motion issues and the importance of environ- tion plans, more comprehensive engagement
ment whilst taking account of the views of the with these communities will be required. In par-
community and the concerns of the policy ticular, an understanding of local systems will
environment. be needed to inform and support implementa-
There are a number of strengths to this ap- tion, paying particular attention to the initial
proach, several of which build upon, and re- conditions across communities, which can lead
inforce, the existing literature regarding policy to divergent outcomes (Matheson et al., 2009).
design for wicked problems. First, it enabled a Second, the method has resulted in multiple
focus on the complex environments within solutions which may be difficult for govern-
which people live. Second, it was firmly based ments to implement together due to budget
in theoretical explanations. Third, the mixed constraints or the practicalities of implementa-
methods design enabled the integration of data tion. Therefore, consideration could be given to
from different sources. Fourth, the iterative prioritizing interventions that impact on mul-
nature of the research meant that as each stage tiple system control parameters, such as the im-
of the research was developed the research plementation of healthy food subsidies using
team went back to, and incorporated, the previ- smart card technology, and to implementing
ous research findings thus building the final re- interventions with flow-on effects to others. For
search outcomes. Fifth, equity considerations example, teaching cooking skills may not alter
were a major focus throughout the research food purchasing practice until availability of
both in the initial research question and in the healthy foods and cost of healthy nutritious
method used to answer it enabling the voices of foods have been addressed.
less privileged communities to be heard. Sixth, Third, political contexts change and advice in
the breadth of expertize in the research team one policy context may not translate well to
meant that multiple methods could be used, key another. By the time of the completion of this
communities reached and a wide range of inter- 2-year research project there had been a change
ventions could be explored. Seventh, this in government. This more conservative govern-
method provided advice to policy-makers that ment continues a focus on physical activity but
accounted for key policy considerations such as not on food security. Consequently, despite the
feasibility, equity and acceptability to stake- strength of the evidence gathered in this re-
holders. Finally, it provided a tangible outcome search, intervention in this arena has had little,
92 L. N. Signal et al.
if any, attention. Yet, food insecurity persists in one cause to public health problems (Dahlgren
New Zealand, and may be worsening in the and Whitehead, 1991). A complexity approach
current economic climate. reminds the health promotion community that
likewise there is no one solution (Byrne, 2005).

CONCLUSION
FUNDING
This research suggests that action to enhance
food security and physical activity requires mul- This research was funded by the Health
tiple interventions that impact across the social Research Council of New Zealand and the New
systems from which food security and physical Zealand Ministry of Health (PPCR001 07/03).
activity emerge. The results support recent calls
from the obesity research community for a focus
on environmental and policy change, aimed at REFERENCES

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