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Instructions

Make sure that all the sources you’ve used in your paper are listed on the reference

page. Place the reference page on a new page, right after the body text, but before any

appendices.

The Scribbr Citation Generator already applied the APA format to your reference list,

meaning:

● The page starts with the section label “References” (bold and centered)

● References are ordered alphabetically

● The text is double-spaced

● A hanging indent of ½ inch is applied

● Page numbering in the top-right corner

Still have questions? Check out Scribbr’s article on formatting the reference page.

Tip: don’t forget to check your in-text citations for accuracy. Need a little help? The Scribbr

Citation Checker can automatically analyze your in-text citations for stylistic errors and

inconsistencies, presenting you with simple instructions that help fix them.
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References

Ahmad, Z., & Ismail, N. (2007). Penyampaian perkhidmatan kerajaan melalui perkongsian

bijak (smart partnership) di antara sektor awam dan sektor swasta. In Prentice Hall

eBooks. http://repo.uum.edu.my/4130/

Alford, J., & O’Flynn, J. (2012). Rethinking Public Service Delivery.

https://doi.org/10.1007/978-1-137-00724-7

Besley, T., & Ghatak, M. (2007). Reforming Public Service Delivery. Journal of African

Economies, 16(Supplement 1), 127–156. https://doi.org/10.1093/jae/ejm026

Entwistle, T. W., & Martin, S. F. (2005). From Competition to Collaboration in Public

Service Delivery: A New Agenda for Research. Public Administration, 83(1), 233–

242. https://doi.org/10.1111/j.0033-3298.2005.00446.x

Jakobsen, M., & Andersen, S. C. (2013). Coproduction and Equity in Public Service

Delivery. Public Administration Review, 73(5), 704–713.

https://doi.org/10.1111/puar.12094

Reddick, C. G., & Turner, M. S. (2012). Channel choice and public service delivery in

Canada: Comparing e-government to traditional service delivery. Government

Information Quarterly, 29(1), 1–11. https://doi.org/10.1016/j.giq.2011.03.005

Suki, N. M. (2013). Customer Satisfaction with Service Delivery in the Life Insurance

Industry: An Empirical Study. Jurnal Pengurusan, 38, 101–109.

https://doi.org/10.17576/pengurusan-2013-38-09

Tummers, L., Bekkers, V., Vink, E., & Musheno, M. (2015). Coping During Public Service

Delivery: A Conceptualization and Systematic Review of the Literature. Journal of

Public Administration Research and Theory, 25(4), 1099.

https://doi.org/10.1093/jopart/muu056