customer receptionist receptionist receptionist

arrives at says asks if you have an confirms valet

reception welcome appointment Sí appointment and valet asks interviews the
speech Valet manager clinical file
scheduled requested service Sí welcome No client and fills
available? is ready?
and talks to the speech out his
valet manager clinical file
No Sí
No
valet explains
the type of
receptionist receptionist informs receptionist
receptionist says massage,
confirms day that the service is interviews the
Sí speech to schedule benefits and
and time of provided by client and fills
appointment contradictions
appointment appointment out his of this.
clinical file
No
and invites valet calls the
you to wait in therapist
receptionist the wait area
says farewell
receptionist
speech
says farewell therapist
speech Sí asks
No
the therapist welcome
takes the speech
necessary
precautions
customer before giving
decision the massage

Sí
the therapist
the therapist confirms the type of
at the end of the therapist
asks the massage and asks
Valet manager the massage, performs
client to lie on No injury? if the client has any
available? the therapist massage
their type of injury that
calls the valet protocol
stomachs makes the
Sí massage difficult

No
takes the
client to the 10 minutes later,
relaxation the receptionist
the valet arrives delivers a satisfaction
area and receptionist says
with the client and survey to the
explains the farewell speech
takes him to the customer
function of reception area
this area