Putting If All Together
poview the situation, behavioc and impact steps that build
effective feedback and practice those steps at every opportuni ty
You don’t have to wait for an actual feedback situation to arise to
review your skills. For example, the next time you attend a trade
show and hear a compelling presentation, think about what you
are experiencing that makes the presentation so valuable. Observe
the speaker and take note of the situation, the speaker's behavior
and the impact that behavior is having on you. Is the speaker using
_ eae What about tone of voice? What kinds of facial ex-
Pressions is the speaker making? Are the sj “5 words eS
ate for the audience and ee the speaker's words appropri
After you've practic -
sane ceats — ata oe this it can be help-
Yuan aidmasa simple siuation wihacee gee to
“oni impact, but use