BỘ ĐỀ DỰ ĐOÁN SPEAKING

(1,2,3,4/2023)

BỘ ĐỀ DỰ ĐOÁN SPEAKING (1,2,3,4/2023) ..................................................... 2

PART 1 ............................................................................................................... 6
Topic 1. Chocolate ................................................................................ 6
Topic 2. Staying up late ......................................................................... 6
Topic 3. Outer space and stars ............................................................... 6
Topic 4. Jewellery ................................................................................. 6
Topic 5. Music ........................................................................................ 7
Topic 6. Small Business .......................................................................... 7
Topic 7. Weekends ................................................................................. 7
Topic 8. Art ............................................................................................ 7
Topic 9. Noise ........................................................................................ 7
Topic 10. Keys ...................................................................................... 8
Topic 11. Library ................................................................................... 8
Topic 12. Getting up early ..................................................................... 8
Topic 13. Morning time ......................................................................... 8
Topic 14. Housework and Cooking ......................................................... 9
Topic 15. Technology ............................................................................ 9
Topic 16. Weather ................................................................................ 9
Topic 17. Public transportation .............................................................. 9
Topic 18. Birthday................................................................................. 9
Topic 19. Writing .................................................................................. 9
Topic 20. Names .................................................................................. 10
Topic 21. Snacks .................................................................................. 10
Topic 22. Singing ................................................................................. 10
Topic 23. Geography ............................................................................ 10
Topic 24. Social media ......................................................................... 10
Topic 25. Puzzles ................................................................................. 11

PART 2 AND PART 3 ........................................................................................ 12

PERSON ...................................................................................................12

1. Describe an interesting old person you know ................................................. 12

2. Describe a character from a film ................................................................... 12

3. Describe a person you met at a party who you enjoyed talking with ............... 13
 4. Describe a friend who has played an important part in your life. ..................... 13

5. Describe a creative person whose work you admire. ...................................... 13

6. Describe a person who likes to dress fashionably/well .................................... 14

7. Describe a person you know who is from a different culture ........................... 14

8. Describe a friend from your childhood .......................................................... 14

9. Describe a person who inspired you to do something interesting.................... 15

OBJECT/ITEM ...........................................................................................15

10. Describe something that was broken in your home and then repaired ............ 15

11. Describe a gift you received.......................................................................... 16

12. Describe an object that you think is beautiful ................................................ 16

PLACE/BUILDING ..................................................................................... 16

13. Describe a place you visited that was affected by pollution ............................ 16

14. Describe a city you would like to go to for a short time................................... 17

15. Describe a popular place for sports (e.g a stadium) that you have been to ....... 17

16. Describe a place in your country or part of your country that you would like to
recommend to visitors/travelers ............................................................................. 18

FAVOURITE ............................................................................................. 18

17. Describe a website you often visit ................................................................. 18

18. Describe a piece of technology that you feel is difficult to use ........................ 19

19. Describe a house or an apartment that you want to live in.............................. 19

20. Describe the home of someone you know well that you often visit ................. 19

21. Describe a program you like to watch .......................................................... 20

22. Describe an impressive English lesson you had and enjoyed .......................... 20

23. Describe a movie you watched recently and would like to watch again .......... 20

24. Describe a story or novel you have read that you found interesting ................ 21

ACTIVITY..................................................................................................21

25. Describe something you do to keep fit and healthy........................................ 21

26. Describe something you did with a group of people ...................................... 22

 27. Describe something you did that made you feel proud.................................. 22

28. Describe an activity you enjoyed in your free time when you were young ...... 22

29. Describe an outdoor activity you did in a new place recently .......................... 23

EVENT .....................................................................................................23

30. Describe a historical period you would like to know more............................... 23

31. Describe an unusual meal you had ............................................................... 24

32. Describe your first day at school. ................................................................. 24

SITUATION - EXPERIENCE .........................................................................25

33. Describe a time when you received money as a gift ....................................... 25

34. Describe a time when you taught a friend or relative something ..................... 25

35. Describe a time you were late for a meeting .................................................. 25

36. Describe a time when you needed to search for information ......................... 26

37. Describe a time when you forgot/missed an appointment ............................. 26

38. Describe a time you made a decision to wait for something ........................... 27

39. Describe a time when you saw a lot of plastic waste (e.g in a park, on the beach
etc.) 27

40. Describe a time when you overcame difficulties in doing something and
succeeded ............................................................................................................. 27

OTHERS .................................................................................................. 28

41. Describe an important text message you received. ....................................... 28

42. Describe a piece of good news that you heard about someone you know well 28

43. Describe an ambition that you haven’t achieved ........................................... 29

44. Describe something you had to share with others......................................... 29

45. Describe a disagreement you had with someone .......................................... 29

46. Describe a photo you took that you are proud of ........................................... 30

47. Describe an important thing you learnt (not at school or college) ................... 30

48. Describe a complaint you made and you were satisfied with the results .......... 30

49. Describe a problem you had while shopping online or in a store ..................... 31
 PART 1
Topic 1. Chocolate
Do you like chocolate?
Did you like chocolate when you were a child?
Have you ever given chocolate as a gift to someone?
Did you give chocolate as a present to someone?
How popular is chocolate in your country?

Topic 2. Staying up late

Do you go to sleep early or stay up late?
How often do you stay up late?
When did you last stay up late?
How do you feel after staying up late?
Does anything make it difficult for you to fall asleep?
What were you doing when you stayed up late last time?

Topic 3. Outer space and stars

Did you learn about outer space and stars at school?
Do you think it's important to study the stars?
Would you like to travel to outer space?
How important is studying the stars?

Topic 4. Jewellery
Do you like wearing jewellery?
Have you ever bought jewellery as a gift?
What type of jewellery would you like to buy?
What type of jewellery is most popular in your country?

Topic 5. Music
What kind of music do you like most?
When did you start listening to that type of music?
How much time do you spend listening to music every day?
How do you feel when you listen to it?

What types of music are most popular in your country?

Topic 6. Small Business

How often do you shop at small businesses?
Do you prefer buying things from small businesses or big businesses?
Are there many small businesses where you live?
Would you prefer to work for a small business or a large business?

Topic 7. Weekends
What do you usually do on the weekend?
What did you do last weekend?
What will you do next weekend?
Do you enjoy your weekends now more than you did when you were a child?
Do you think it is important to make the most of your weekend?

Topic 8. Art
Do you like art?
Would you like to be an artist?
What artwork do you have on the walls of your home?
Have you ever visited an art gallery?

Topic 9. Noise
What type of noises do you often hear?
Are there any sounds you like?
Do any noises bother you?
What kind of noise do you dislike most?
Is your area becoming noisier?
What type of noise do you come across in your daily life?
Where is there louder noise, in cities or in the countryside?

Topic 10. Keys

Do you have a lot of keys?
Do you always take your keys when you go out?
Have you ever lost a key?
Do you do anything to avoid losing keys?

Topic 11. Library

How often do you go to the library?
When was the last time you went to a library?
Did you go to the library when you were a child?
How popular are our libraries in your country?

Topic 12. Getting up early

Do you often get up early in the morning?
What do you usually do when you get up early?
Do you get up early on weekends?
What kinds of professions require people to get up early?

Topic 13. Morning time

Do you like getting up early in the morning?
What do you usually do in the morning?
What did you do in the morning when you were little?
Are there any differences between what you do in the morning now and what you did in the
past?
 Topic 14. Housework and Cooking
Do you do some cooking or help your family cook at home now?
Did you do some house cleaning when you were young?
Do you have breakfast at home every day?
Do you want to learn how to cook well?

Topic 15. Technology

What technology do you often use, computers or cellphones?
What electronic devices have you bought lately?
Are there any technologies you want to buy?
What are the benefits of technology? Do you think it is important in your life?

Topic 16. Weather

What is the weather like where you live?
Do you prefer cold or hot weather?
Do you prefer dry or wet weather?
Do you often check weather forecasts?

Topic 17. Public transportation

What kind of public transportation do you usually take?
When do you usually take public transportation, in your everyday life or when you are
travelling? Do you like to use public transportation in your country?
Did you take public transportation when you were a kid?

Topic 18. Birthday

What do you usually do on your birthday?
What did you do on your birthday when you were young?
Do you think it is important for you to celebrate your birthday?
Who do you usually celebrate your birthday with? Friends or family?

Topic 19. Writing

Do you write a lot?
What do you like to write? Why?
How has your handwriting changed?
Do you prefer typing or handwriting when you are writing?

Topic 20. Names

Does your name have any special meaning?
How would you choose names for your next generation?
Are there any differences between how Vietnamese people name their children now and in the
past?
Does anyone in your family have the same name as you?

Topic 21. Snacks

What snacks do you like to eat?
Did you often eat snacks when you were young?
When do you usually eat snacks now?
Do you think it is healthy for you to eat snacks?

Topic 22. Singing

Do you like singing? Why?
Have you ever learnt how to sing?
Who do you want to sing for?
Do you think singing can bring happiness to people?

Topic 23. Geography

Do you like geography?
Have you ever studied geography at school?
Are you good at reading maps?
Would you visit a country because of its geographical location?

Topic 24. Social media

Do you or your friends like using social media?
Do you think you or your friends use too much social media?
Do you want to work in the social media industry? Why?
What is the most popular social media platform in Vietnam?
 Topic 25. Puzzles
Did you do puzzles when you were a kid?
When do you do puzzles, during a trip or when you feel bored?
What do you like doing, word puzzles or number puzzles? Which one is more difficult for you?
Do you think it is good for old people to do puzzles?
 PART 2 and PART 3
PERSON
1. Describe an interesting old person you know

who this person is

how you know this person

what you do together

and explain why you think this person is interesting.

Part 3
What are the advantages of having an elderly person at home?
Is there anything that older people should learn from the younger generation?
What can the younger generation learn from the older generation?
What qualities does a person need to take care of old people?
Do you think elderly people should be allowed to work?

2. Describe a character from a film

what character it is

who acted as the character

when you saw the film

and explain whether you like this character.

Part 3
What makes a good actor?
Are drama series popular in your country? Why?
What is the difference between young people's and old people's favourite TV dramas? Why?
Do you think TV dramas reflect what happens in the reality of society?
Do you think people will change their preference of TV dramas when getting older?
What is the difference between foreign dramas and ones in your country?
What is the influence of foreign tv shows on people in your country?
 3. Describe a person you met at a party who you enjoyed talking with

what party it was

how you met this person

what you talked about

and explain why you enjoyed talking with him or her

Part 3
What types of people interact easily with each other?
What kind of people are hard to get along with?
Do people now have enough time for communication?
Does technology make it easier to communicate with family and friends?

4. Describe a friend who has played an important part in your life.

who was he/she

how you two met

how long you two have known each other

and explain what important part he/she has played in your life

Part 3
What is the importance of friends?
Do you want to have a few best friends or a lot of friends?
If you had a problem, would you go to your friends or family? Why?
Do you think it's always better to talk to your friends about this issue?
Is it necessary to have friends from other countries?

5. Describe a creative person whose work you admire.

Who he/she is?

How do you know him/her?

What creative things he/she has done?

And explain why you think he or she is creative?

Part 3
What kind of qualities do people need to run their own business?
What do you think are the key factors that contribute to business success?
Do businessmen need to continue to work hard after they become successful?
If you had the opportunity to have your own business would it be? Why?
What is more important for employment, experience or qualifications?

6. Describe a person who likes to dress fashionably/well

Who he/she is

What job he/she does

What kind of clothes he/she wears

And explain why he/she likes fashion

Part 3:
Do you think online shopping will replace in-store shopping in the future? Why?
Why is fashion very important to some people?
Are older people as fashionable as young people? Why?
Are women more fashionable than men? Why?

7. Describe a person you know who is from a different culture

Who he/she is

Where he/she is from

How you knew him/her

And explain how you feel about him/her

Part 3:
Where do people usually meet people from a different culture?
Is it important to know the differences between cultures?
Do you think travellers should learn about the country they visit before their trip?
What are the advantages and disadvantages of cultural diversity?

8. Describe a friend from your childhood

Who he/she is

Where and how you met each other

What you often did together

 And explain what made you like him/her

Part 3:
Which one is more important, old friendships or new ones?
How important is childhood friendship to children?
Do you think the development of social media affects friendships nowadays?
Do you think social media will replace face-to-face communication?

9. Describe a person who inspired you to do something interesting

Who he/she is

How you knew him/her

What interesting thing you did

And explain how he/she inspired you to do it

Part 3:
Updating ...

OBJECT/ITEM
10. Describe something that was broken in your home and then repaired

What it is

How it was broken

How you got it repaired

And how you felt about it

Part 3
Would you choose to repair things or buy a new one?
Is the quality of products worse these days than before?
What kind of things do people like to fix themselves?
Why do people prefer to repair their mobile phones in specialised stores?
 11. Describe a gift you received

what it is

how you got it

what you did

and explain how you felt about it

Part 3
What is the purpose of gift giving?
How has gift giving changed since your grandparents’ time?
How important is gift giving in a relationship?
What is more important when it comes to giving a gift, cost or effort?
Do you think it's suitable to give money as a gift?
Do you think it's a good idea for people who are doing business with each other to exchange
gifts?

12. Describe an object that you think is beautiful

What it is

Where you saw it

What it looks like

And explain why you think it is beautiful

Part 3:
Do you think there are more beautiful things now than in the past?
What beautiful scenery spots are there in your country?
Where do you think people usually come into contact with beautiful things?
Why do you think people create beautiful things?

PLACE/BUILDING
13. Describe a place you visited that was affected by pollution

where the place is

what the pollution was

why you went there

 and explain how you felt about the pollution

Part 3
What kinds of pollution are serious in your country?
What can individuals do to protect the environment?
Why should the government be involved in environmental protection?
Is it important to teach students about environmental protection at school?
Do you think it is a good idea or bad idea to relocate factories far from cities?

14. Describe a city you would like to go to for a short time

what city it is

what you would like to do there

who you would go there with

and explain why you would like to go there

Part 3
What kinds of jobs are easy to get in a foreign country?
Should young adults work abroad?
Do Vietnamese parents encourage their children to work abroad?
If you had an opportunity to live abroad, which country would you like to settle down in?
Why do some people want to go to college far away from home?

15. Describe a popular place for sports (e.g a stadium) that you have been to

Where it is

When you went there

What you did there

And explain how you felt about this place

Part 3:
Do young people today do enough sports?
What are the benefits of playing sports for children?
Is it necessary to build public sports spaces?
What do you think of companies donating sports venues for poor children?
 16. Describe a place in your country or part of your country that you would like
to recommend to visitors/travelers

What it is

Where it is

What people can do there

And explain why you would like to recommend it to visitors/travelers

Part 3:
Is it important to take photos while travelling?
Are all travel journals on the Internet reliable?
What factors affect people's travelling experience?
Why do people want to travel to a new place?

FAVOURITE
17. Describe a website you often visit

what the website is

how you first found out about it

how often you visit it

and explain why you like it

Part 3
What effect has the Internet had on the way people generally communicate with each other?
How do you think communicating by email is different from communicating by text message?
Why do you think the Internet is being used more and more for communication?
How can people find reliable information on the internet?
Do you think the internet is safe for children to use unsupervised?
 18. Describe a piece of technology that you feel is difficult to use

what it is

what you got it for

how often you use it

and explain how you feel about using it

Part 3
In what ways has technology changed your society?
How has technology changed the way we communicate?
How has technology changed the nature of long-distance relationships?
What are the limitations of technology when it comes to interpersonal relationships?

19. Describe a house or an apartment that you want to live in

what it is like

where it would be

why you would like to live in this house or apartment

and explain how you feel about this house or apartment

Part 3
What are the differences between apartments and houses in your country?
What kinds of housing are the most popular in your country?
What are the differences between housing that young people and old people like?
Do people usually rent or buy a house?

20. Describe the home of someone you know well that you often visit

Whose home it is

How often you go there

What it is like

And explain how you feel about the home

Part 3:
What are the differences between buildings in the city and the ones in the countryside?
What do young people in Vietnam prefer, living in the city or in the countryside?
What safety risks are there in residential buildings in cities?
Is it expensive to decorate a house or an apartment in Vietnam?

21. Describe a program you like to watch

What it is

What it is about

Who you watch it with

And explain why you like to watch it

Part 3:
What programs do people in Vietnam like to watch?
Do people in Vietnam like to watch foreign TV programs?
Which one is better for children, watching animal videos or visiting the zoo?
What are the values of using videos in teaching?

22. Describe an impressive English lesson you had and enjoyed

What it was about

When you had it

What the teacher did

And why you enjoyed the lesson

Part 3:
Why do people learn foreign languages?
What are the qualities of a good foreign language teacher?
Do you think grammar is important when learning foreign languages?
How can a foreign language teacher make their lessons interesting?

23. Describe a movie you watched recently and would like to watch again

What type of movie it was

What it was about

Where you watched it

 And explain why you would like to watch it again

Part 3:
Where do people in Vietnam normally watch movies?
What are the differences between watching movies at home and at the cinema?
Are famous actors or actresses important for a movie to be successful?
Why are there fewer people going to the cinema to watch movies nowadays?

24. Describe a story or novel you have read that you found interesting

When you read it

What the story or novel was about

Who wrote it

And explain why you think it was interesting

Part 3:
How does technology help people tell their stories?
Which one is more popular in Vietnam, ebooks or paper books?
Why are mystery novels so popular nowadays?
What kinds of stories do children in Vietnam enjoy reading?

ACTIVITY
25. Describe something you do to keep fit and healthy

what it is

when you do it

who you do it with

and explain why you think this is important

Part 3
How can people improve their health?
Do you think that all diseases are preventable?
Do you think that in the future there will be fewer diseases?
Do you think that medicine should be free?
What makes a person a good doctor?

26. Describe something you did with a group of people

what it was

where you did it

who you’re with

and explain how you felt about it

Part 3

27. Describe something you did that made you feel proud

what you did

when you did it

how difficult it was

and explain why it made you feel proud

Part 3
What qualities are needed to become successful?
Do you think the way people gain success has changed?
How important is goal-setting to achieve success?
Is it important for society to celebrate individuals who have achieved success?

28. Describe an activity you enjoyed in your free time when you were young

what it was

where you did it

who you did it with

and explain why you enjoyed it

Part 3
What type of leisure activities are popular in your country?
Why is it important for people to have leisure activities?
Why are some leisure activities more popular than others?
Do you think that parents should choose leisure activities for their children? Why/Why not?
Has free time activities among people in your country changed much more than that of 2
decades ago?
What changes do you think technologies have brought in the way people enjoy their leisure
activities?

29. Describe an outdoor activity you did in a new place recently

What the activity is

Who invited you to participate in it

Whether you asked for help in the activity

And explain what change you had in the activity

Part 3:
What outdoor activities are popular in Vietnam?
Why do some people like dangerous sports?
Should young people try as many new activities as possible?
Do you think older people are less likely to change their lifestyles?

EVENT

30. Describe a historical period you would like to know more

when it was

what you are interested in

what you have known

and why you would like to know more.

Part 3
How is history taught in Vietnam?
Is there any difference between teaching history through books and movies?
Why are there many children who do not like to learn history?
Do young people like historical stories in your country?
Do you think history matters in a country's future development?
Are there other ways people can learn about history, apart from at school? How?
Do you think history will still be a school subject in the future? Why?

31. Describe an unusual meal you had

when it was

where you had the meal

what happened during the meal

and explain why it was unusual

Part 3
Do you think having dinner at home is a good idea?
Why do you think some people choose to be vegetarians?
What do you think are the benefits of having dinner together?
Is the food that people eat today different to the food that people used to eat in the past?
Do you think people are less willing to cook meals by themselves these days, compared to the
past?

32. Describe your first day at school.

where the school was

what happened

who you talked to

explain how you felt on that day?

Part 3
Do you think students should be taken to school by their parents or go by themselves?
Should children rely on their parents or be independent?
How can children become more independent?
What is the effect if parents interfere with children’s life too much?
How does changing school affect children?
SITUATION - EXPERIENCE
33. Describe a time when you received money as a gift

When it happened

Who gave you money

Why he/she gave you money

And explain how you used the money

Part 3:
Why do people rarely use cash now?
When do children begin to know the value of money?
Should parents reward children with money?
Is it important for children to learn about saving money?

34. Describe a time when you taught a friend or relative something

who you taught

what you taught

how you taught him or her

and explain how you felt about it

Part 3
What qualities do you think a good teacher should have?
Who do you think can learn better? Old or young people?
What do you think is the best age for children to go to school?
What courses/subjects will be helpful in future work?
Do you think students should choose subjects they like?

35. Describe a time you were late for a meeting

what the meeting was for

when the meeting was

where the meeting was

and explain why you were late

Part 3
What kinds of activities do you consider a waste of time?
What usually makes people feel pressured?
Do you think young people or old people are better at managing time?
Why do young people waste more time than old people?
How can people manage their time better?

36. Describe a time when you needed to search for information

What information you needed to search for

When you searched for it

Where you searched for it

And explain why you needed to search for it

Part 3:
How can people search for information now?
What information can people get from television?
Do you think libraries are still important in the digital age?
Does the development of the Internet have any impact on disadvantaged people?

37. Describe a time when you forgot/missed an appointment

What the appointment was for

Who you made it with

Why you forgot/missed it

And explain how you felt about the experience

Part 3:
How do busy people remember things they need to do?
What are the things that busy people often forget?
Is time management an important skill for everyone?
How can parents teach their children time management skills?
 38. Describe a time you made a decision to wait for something

When it happened

What you waited for

Why you made the decision to wait

And explain how you felt about the decision

Part 3:
Why do some people like a slow-paced life?
What is making life in cities more and more fast-paced?
Is being patient good for people?
Do you think people are less patient now than they were in the past?

39. Describe a time when you saw a lot of plastic waste (e.g in a park, on the
beach etc.)

Where are when you saw the plastic waste

Why there were a lot of plastic waste

What you did after you saw them

And explain what your thoughts were about this

Part 3:
What are the benefits of using plastic products?
How can people reduce their use of plastic?
What kind of plastic waste is often seen in Vietnam?
What are the problems when there is too much plastic waste?

40. Describe a time when you overcame difficulties in doing something and
succeeded

What the task was

How you overcame the difficulties

Whether you got help

And explain how you felt when you succeeded

Part 3:
Should people set personal goals?
Do you think success means the same thing for everyone?
How can you define a successful young person?
Do you think successful people are often lonely?

OTHERS
41. Describe an important text message you received.

when it was

who sent it to you

what it was about

and explain why the message was important to you?

Part 3
Do you think traditional letters are a good way to send messages?
In what situations is it better to make a phone call than send a message to someone?
In your country do people prefer to send email or text messages?
Is technology having a negative impact on communication among people?

42. Describe a piece of good news that you heard about someone you know
well

what it was

when you heard it

how you knew it

and explain how you felt about it

Part 3
How do most people get their news in your country?
How do you think people will get their news in the future?
Do you believe everything you read in the newspapers?
How has social media changed the way we get and share the news?
Do you think printed newspapers will disappear in the future?

43. Describe an ambition that you haven’t achieved

what it is

why you haven't achieved it

what you will do

and explain how you feel about it

Part 3
What ambitions do children usually have?
Why are some people very ambitious in their work?
Why don't some people have dreams?
How do people balance work and life?

44. Describe something you had to share with others

What it was

Who you shared it with

Why you had to share it with others

And explain how you felt about it

Part 3:
Do children like to share?
How can parents teach their children to share?
What are the benefits of sharing for children?
Is there anything that parents would persuade children to share with others?

45. Describe a disagreement you had with someone

Who you had the disagreement with

What the disagreement was

What happened during the disagreement

And explain how you felt about it

Part 3:
What kind of topics do people usually argue about today?
What are the ways to prevent an argument from escalating into a fight?
Who do you think should teach children to respect others?
What disagreements do parents and children usually have?

46. Describe a photo you took that you are proud of

When you took it

Where you took it

What is in this photo

And explain why you are proud of it

Part 3:
Why do some people like to record important things with photos?
Is taking photos the best way to remember something?
What can people learn from historical photographs?
What are the advantages and disadvantages of taking photos with mobile phones?

47. Describe an important thing you learnt (not at school or college)

What it was

When you learnt it

How you learnt it

And explain why it was important

Part 3:
What can children learn from parents?
Do you think some children are well-behaved because they are influenced by their parents? Is
it necessary for adults to learn new things?
Do you think it is easier for children to learn new things than adults?

48. Describe a complaint you made and you were satisfied with the results

when it happened
 who you complained to

what you complained about

why you were satisfied with the results

Part 3
What products or services do people in your country like to complain about?
Would you buy things in the shops which you complained about before?
Is it necessary for companies to set up customer service?
Are there any disadvantages in setting up customer service?
Do you think customers' complaints will improve products or services?

49. Describe a problem you had while shopping online or in a store

When it happened

What you bought

What problem you had

And explain how you felt about the experience

Part 3:
What are the factors of a good service?
What are the differences between shopping online and shopping in stores?
What problems do customers often have while shopping?
What do you think customers should do when there are problems with the products they bought
online?