Internship

Canada Visa Application Center unit

Position Title : Intern (2 vacancies)

Duty Station : Tbilisi, Georgia
Classification : Internship
Type of Appointment : Full-time, 6 months, remunerated
Estimated Start Date : As soon as possible

Closing Date : 30 May, 2022

Established in 1951, IOM is the leading inter-governmental organization in the field of

migration and works closely with governmental, intergovernmental and non-governmental
partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all.
It does so by providing services and advice to governments and migrants.

Context:

Under the direct supervision of the CVAC Team Leader, the intern will provide administrative
support for the Canadian Visa Application Centre in Tbilisi, operated by IOM Georgia;
particularly s/he will:

Core Functions / Responsibilities:

• Support in providing client service excellence to applicants at all times, in full

compliance with the IRCC Statement of Work (SOW) and the IRCC Service
Standards.
• Support CVAC team in the provision of client information: distribution of
application forms, checklists regarding visa requirements, and queue order
through Queue Management System on reception desk and submission counter,
as required;
• Assist with telephone, e-mail, and chat inquiries from clients (including
requirements for submitting visa applications and the location of client’s
passport), providing timely and accurate information to clients; marketing and
providing assistance to clients with Value Added Services including but not
limited to Self-Service and Assisted Data Entry services.
• Provide support for the in-charge staff in returning of passports, supporting
documentation and visa decisions.
• Undertake all other tasks as may be assigned.

Required Qualifications and Experience

Education

Page 1 / 3
 • University Degree in Social Sciences, Business Administration, Development
Studies, Migration Studies, Human Rights, Law, or related fields from an
accredited academic institution

Experience and Skills

• Ability to communicate in a professional manner and relay information accurately

• Strong customer service and problem-solving skills
• Computer literacy in MS Office
• Ability to work effectively and harmoniously in a team of colleagues of varied cultural
and professional backgrounds;

Languages

• Fluency in English and Georgian, both written and spoken is required.

• Working knowledge of French or Russian would be an advantage.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values
• Inclusion and respect for diversity: respects and promotes individual and cultural
differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a
manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and
committed manner and exercises careful judgment in meeting day-to-day
challenges.

Core Competencies
• Teamwork: develops and promotes effective collaboration within and across
units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and
timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge
and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and
assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication;
explains complex matters in an informative, inspiring and motivational way.

Other

The appointment is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment,
accreditation, any residency or visa requirements, and security clearances.

Page 2 / 3
How to apply:

Interested persons who comply with these requirements are kindly invited to send their
resume (CV) and a motivation letter in both English and Georgian languages, by email to:
kelbakidze@iom.int before 30 May 2022, 5 p.m.

Please be informed that only short-listed candidates will be contacted for the interview.
Interviews will be conducted in Tbilisi. No telephone calls please.

For more information on IOM go to https://georgia.iom.int/ or www.iom.int

Posting period:

From 18.05.2022 to 30.05.2022

Page 3 / 3