What needs to be monitored and measured Monitoring and Measuring Resources

1. LMS and alternative digital 1. LMS efficiency and accessibility

learning tools availability and tools, user feedback forms
uptime
2. ODeL website uptime 2. Website uptime and monitoring
tools
3. Student course Attendance 3. Attendance forms and registers
4. Lecture course Attendance 4. Attendance forms and registers
5. Online examination 5. Online proctoring tools
administration
6. Online examination marking 6. Examination marking module on
MOODLE, grade reports
7. Support services availability 7. Digital support tool and register
8. Course content creation 8. Course content creation register
9. Information on internal and 9. List of issues/performance
external issues reports/complaints and
complements register/customer
satisfaction survey reports
10. Information on the interested 10. List of is interested parties and their
parties and their requirements requirements/performance
reports/complaints and
complements register/customer
satisfaction survey reports
11. Effectiveness of actions to 11. Risk register/risk control
address risks and their effectiveness report/performance
opportunities reports
12. Achievement of established 12. Quality Objective
quality objectives document/performance report