102 Subject line ‘The subject line should be a short, clear summary of the contents of the email. This is important when people look for old emails in their folders. Opening You can begin with Hi/Hello + first name, or just the person's first name, or no name at all just start the message immediately. For more formal openings see Unit 52. ‘There might then be one or two short sentences of social English such as: 1t-was good to speak to wou vesterda. Hope you're wel. Great to meet you last week Introducing the subject of the email Next comes the reason for writing. If you are replying, to another person’s email, or following up a phone call, you can say: ‘Thanks for tis. Sorry T haven't got hark Yo you (= replied) sooner ‘Thank you for your email requesting information about Re (= regarding)/ About our phone call the other day Further to/ Following our cal. If there is no previous context. then begin with: Fm writing about Just a short note to let you know that Tt can help to establish a context if you mention the name of a third party who you both know: 1 understand from Hiroto that... ras given your email address by Claudette Blanchard at Global Networks. Clarifying ‘You may not understand what the other person wants. If 0, your first response isto clarify (= make things clear) ‘Thanks forthe ema, but I'm not sure what action you want ‘me t take, Can you please clarify? Are you saying that ..2 Tunderstand that you want me to Is this right? Body of emai Here are some typical phrases. Ask for information Could you/ Please send me 1 like fo know... In particular, I need ... asap (= as soon as possible). Give information Re the info you zoanted, here is Have a look at this. Then please forward it to the other tenn members {ve spoken to... and she says that Give news Good news! You'll be pleased to hear that Thave some bad news. Unfortunately, Ask for action/help Gould you ...?/Could you do me a favour? Thanks ~ 4 really appreciate your help on this. Offer action/help Do you want me to ..? ‘Shall 1.2 Attach a document Please fd attache... Could you have look and let me now what you think? 1d be grateful for any suggestions Apologize Sorry about... It as my fault entirely PI make sure it doesn’t happen again. Promise uti TM .. 1 Jook into it. Ti chase it up. (= ty to discover the facts) 1d out what is being done) Suggest action How about.) ing)? Perhaps you could We might also need to... What do you think? Let me know what you tank If you think of a point that is not directly related to the body of the email, you can use BTW (=by the way). BTW-— give my regards to Henrik when you see him. Closing If appropriate, show that you are available to give more help: lease get back fo me (= contact me again) if you need ‘more information, If you need any help, fst fet me knw: Make a reference to the next contact: V1 be ir touch 2oon. Let’ talk soon, UL géve you a call sometime next week. Are we still OK for Friday? See you at the conference! ‘The final line can be Rest wishes/ Best regards/Kind regards + your name, or just your nameExercises 49.1. Underline the correct word in italics. 1 Huw ere/gu things over therein Riyadh? 2 twas fine/good to speak to you yesterday. 3 Justa note to fet/make you know that the publicity material is back from the printers. 4 | understand ‘have knowledge from Dieter in Hamburg that you have some data on the recent sales promotion. 5. Thanks for this. Sorry | haven't got you back /got back to {you sooner. 6 Please get back to me if you need more information informations 7 Let's tak talking soon. 8 | give/I give you a cal sometime next week 49.2 Match the beginning and end of each phrase. Find a solution that uses every item. a Please do mea favour? b Ineed send me the sales figures? © How about send you the sales figures? d Could you send me the sales figures. e Could you send you the figures when I get them. f Re the sales figures asap. ott the sales figures, I've attached fh Shall asking Pam to send us the figures? 49.3 Look back at Exercise 49.2. Find: Inree phrases that ask for information ‘One phrase that gives information ‘One phrase that asks for help | ‘One phrase that offers help | ‘One phrase that promises action ‘One phrase that suggests action 49.4 Complete the sentences with the words in the box. appreciate forward further attached chase anal canity unfortunately 1 Good news! You'll be to hear that we \wan the Datura contract. I'l send more details soon, 2 Ihave sue bad rem. we disi't get the Zeta contract, 3 to our call, here is an estimate for the work you require 4 'm not sure what this means. Can you please ng 5 Could you do me a favour? | need all the background info you have on Data Services Inc. Thanks I'd really your help on this 6 Have a look at this. Then please other team members. 7 Please tind the Haiphong plant. B Leave this with me. I it'up and get back to you when | know what's happening, ito the ‘my report on quality isues at 49 EMAILS: BASICS 49.5 Complete the sentences with these prepositions: about, back, for, in, into, on, to, up. Fm writing the issues you raised in the meeting, ‘Thanks for this. Sorry |haven’t got _ to you sooner. Please forward this _ the other tearn members. ''d really appreciate your help this. ''d be grateful any suggestions, Hl ook it and find out what's going on. 1h chase it and see what progress has been made. Mh be touch soon, 49.6 Put paragraphs a-d in each email into the most ly order Write the order at the hattam ©) | Tou. | Emma Dubois Send_| Subjects Re: meeting wih Me Gupta HiEmma & They asker! a lot of questions about peice. and about yl ‘customization of our products for he Indan market, b Just a short note fa let you Know thatthe meeting with Me | Guta and his business associates was 2 great success, ‘Thanks in aavance. {dike tokrow whether we can oller thera more basic preduct ata lower price, Cowl you lok int ik? Danie! fe) | Tou | Daniel Witame Send Subjects Pe: meeting wh Mt Gupta ft see you on Thursday anyway — lets discus i further then, oe Gaseae irene 4 What’ the next step? Sha set up a conference call between you, me ana me reaucton wanager? est wishes Emma e e) | Ton) Emma Dubois 18 Following our scussion on Thursday, ve now made some ~ Comments on the doc you sent, tm atlaching it again here ps you see ny come re bb Biw give my regards to Axel when you soe he, 3 If you need anything else before the cal ust et me krow. Please forward this doc to everyone who wil be attending the corference cal Danio! Ei st email; 152013 14 2nd emai: 1/2. |3_|4 3rdemall: 12/134 See page 148 for some writing tasks. Emails3 Demai patted 108 Arranging a meeting ‘To arrange a meeting you can begin by asking an open question. Perhaps we can arrange a meeting to discuss things in more detail? When would suit (= be convenient for) you? When car you make it? Alternatively you can suggest a time yourself, Horo about Thursday at Sam at my office? I'm available at the following times — let me know ifany of them: are good for you ‘To reply to a suggestion you can say: Friday's fine ty me. Shai we say 12.30? I take you 10 Inch. Fm out of the ofice in the morning, but any time in the ‘afternoon could be fine. Sorry, but I can't make it on Thursday. A meeting is often confirmed by email, after being, arranged by phone (Unit 46) Further to our call, U'm writing to confirm the details of our meeting mext Wed. Tl see you in Reception at 12.30. I’ve booked «table at .. 1s quiet, so we can talk ‘There may already be a meeting, and you are inviting, someone else to attend it If you can come, Il send you the agenda and the minutes from the last meeting. Let me know if you care mae it and Tbe in toch with the details You may need to rearrange the meeting, mn really sorry, but I've had to change my plans. Unfortunately, ... (+ reason). It means we need to rearrange ‘the meeting. Launder if we vould move it to Monatay instead? Follow-up after a meeting With a more formal meeting it is common to circulate the minutes to all the participants. ‘Thank you for attending the meeting on Friday, 1 think it wus very useful Fknowe that tee do not all agree on the dierent proposais. However, | hope that we can find @ solution that suits us all. Please find attached the draft (= not yet finished) minutes of the meeting. Can I have any comments by the 14th, so I can finalize the minutes and prepare an agenda for the next meeting? : meetings, arrangements Invitations You may want to invite someone to a special event. We would tik to invite you to the launch of our new range of children’s tows. a open evening at our new production facility attend a seminar on risk management: The event takes place on 5 March and will start at 2pm. The enue is. A map and full programme are attached. Light refreshments wil be provided. We would be delighted if you could come. Please let me know iF you are able to attend by 14 February. ‘To reply you can say: Thank vou for inciting me to... L would be delighted to ‘come and Lam looking forward to it very much Or alternatively: Thank you for your kind invitation. Unfortunately Ihave something else in my schedule for that day. In any case, am sure that the launch fopen evening /semtinar will be a great success. Please keep me om your mailing list as I would be interested in uenaing sitalar events inthe future, Arrangements before a business trip Before a trip the visitor confirms the travel details. lease find attached my travel plans. As you can see, Lam arriving on fight LH6758 at 12.25, Terminal 2 ill take a taxi and go straight to the hotel. {look foroard to meeting you in te lobby of the hotel at 12 noon. The host also has things to confirm, We've booked a taxi to meet you at the airport ~ the driver will be waiting atthe exit barrier in Terminal 1. Weil leave a fer at Reception for you. Ht will have the agenda for the meeting and some background documents, Took forcard to seeing you next week. Have a good journey. Follow-up after a business trip It is common to write and thank the host. ‘Tank you ery mitch for your hospitality in Stockholm. 1 really enjoyed the trip and you made me feel very welcome 1 was great to finally meet everybody. was a very useful meeting, and Jam much clearer now shout Your ideas about .. are all excellent I'm sure i's going to be a fantastic project and I look forzvard to working with you very much.Exercises 50.1 Andrei (A) and Barbora (B) arrange to meet by phone, Put the fines of the call inty order. Write the lines in full on a separate sheet of paper. Start like thi ‘A: Sony, but I can't make it on Thursday. Is Friday any good? OK. When would suit you? Good. Shall we say 12.30 at my office? I'l take you to lunch ‘Ves, that-soundlike-a-good idea Perfect, I'l see you then. Bye . How about Thussday 17 : Ves, Friday's fine by me. p> poop 50.2 Andrei writes a follow-up email to Barbora. ‘There are eight mistakes in the email (missing word, extra word, wrong form, wrong spelling). Find the mistakes and correct them. | Tone Barbora Novakova Send Subject: meeting Friday 18 May Furthor our cal, Im witing 10 confirmation the det meeting on Fiday 18 May | see you in Reception at 12:9, and take you to lunch. Ive ate, s0 we can to ve detached a rap that shows you now to find eur ofice. Ws ack forwara seeing you Best wishing 50.3 Andvei writes another email to Barbora. There are six mistakes. Find them and correct them. Send__| Subject: change ef plans Barbora - | really sory but | have te change my plans. Unfortunate | have to attend an urgent meeting in London on 18 ay It means we need rearrange the meeting, | wander i we ‘culd mave tio Monday 216 neat? | pone this doesn’ cause too much inconvenient. Letme know ihe new date is OK wih you 50 EMAILS: MEETINGS, ARRANGEMENTS 50.4 Fill in the missing letters. 1 Perhaps we can arrange a meeting to alscuss things imo det 1? 2 When woulds ty ? 3 Somy, butIc | mei on Thursday 45h ws 1230 atrmy office? Sime yso ybutlhavetoch emyp ns. 6 Iwo__erif we co__d move it to Monday ins___o? 50.5 A real estate company is sending an invitation to a special event. Complete the email with the words it the box. attend click delighted event faunch fink reffeshments venue We would like to invite you to the *J0unch of our new eicantre acartment block. There are $0 units for sale Inclucing two-becrocm and three-becraom apartments, Pe on the ‘betw to vsit our website and S29 a video tour ofthe apartments, The* takes place on S Marchant wil start at 2pm. the® is me palroom of me Park Hote & map ana full programme are attached Light ® wil be provided. We would be ? IF you could come, Please tt me know i you are abe to® by 14 February. You can ether reply to this email or call me n the number below 50.6 Lana is confirming travel arrangements with Felix. Put paragraphs a-e into the most likely order. Holo Fox 1 The tax wil fake you staight to your hotel Well eave a folder St Rocopton tor you, twa Nave mo agands tor ho masting and some backgiound docurents. bb Have a good journey. ¢ Is grat that you have frally sored out your rave plans for ex Monday | ok forward to welcoming you here in Slovenia, 4.11 meet you inthe fobby of the hotel at 12.30 and we't 99 Isgetier ts our office My mobile number is Below in cage you need fo contact me | think that's al ~lat me know if Ive forgotten anything. ‘¢ | understand trom your email that you're ontving on Hight (057031 at 10.45am, We've booked a taxi to meet yeu atthe airport - the chives wil be waiing at he ext bari, Bost rogaros Lana 1 Z 3 4 5 See page 148 for some writing tasks. Emails 105106 : commercial Making contact Start by saying how you got the contact. Tm emailing you from your website We met at the Trade Fair and you gave me your card. You name was given to me by ... She mentioned that you ‘ight be a good person to contact re online publishing. ‘Then introduce your own company, and say how the other person can benefit, lease let me introduce myself and my company. My name is... and Lam the regional Business Development ‘Manager for ... We area leading provider of. Think there are a number of ways in zohic our tro companies nny beable to collahornte We are a major manufacturer of .. We are currently reviewing our list of supplies for parts and components Say what you want. Twonder if I could call you to discuss possible areas of interest? 1 would lke some information about customizing your products. In particular | woud like to know 1 would be great ro have an opportunity to show you some of our products Sending information ‘The supplier sends information “Thun you for yout email requesting information ‘accountancy services. Following our conversation earlier today, I amt woriting to sive you more details of our investment products. Please find attached a catalogue and a price list. As you will se, roe have a special ofer runing at the moment JF you would like to place am order, please call our customer order line on ..., 1 if you hace any further questions, please ddo not hesitate to cortact me ether by email or telephone. shout our Specific questions Sometimes the customer will have more detailed questions and will write another email Thank you for sending... Weare intrested in. however there are one or two things I need to clarify before going. akead with a firm order. What exactly does the price include? Are they available in other sizes/ colours? Huw soon can you ship the goods? Is there a discount for large quantities? Do you have a minimum order? What are your terms of payment? Can you send me a copy of your warranty in French? ‘The supplier slwuld reply point by point. ‘The price includes everything, including shipping, Jam sorry but that line is discontinued. We ofer next-day shipping on receipt ofa firm onder We require a letter of credit or 50% ofthe total amount in adownce, . We ofer a 5% discount for orders over €10,000. ‘Our terms of payment are 50% in advance, 50% after 30 days Orders ‘The customer places an order, and the supplier confirms thatthe goods are shipped. We can confers tha your gon lace Leen shipped. You can track the shipping details by clicking the Link below Problems Customers might complain about delays in shipping, ‘wrong or missing items on delivery, ete [My order reference number JN9773 has still not arrived. You promised delivery within ten working days. We ordered .. but you sent ‘The supplier deals with the issue. am very sorry that you have not yet received your order | will look into the matter immediately and get back to you within 24 hours. lease accept my apologies for ... The problem was due to ‘The items you ordered were temporarily out of stock at our warehouse. 1 can assure (= promise) you thatthe goods were shipped tovlay ‘As a goodwill gesture we would like to offer you 5% off your next order. 1 apologize again for any inconvenience this has eaused. Alternatively, it might be the supplier who complains. (Our invoice number 897003 is still unpaid. (Our revorls show an outstanding (~ not yet paid) amount of €3,000. When can we expect payment? ‘The customer deals with the issue. Acconding to our records it was paid. check with the bank. Apparently, there wus w query om the novice ~ that is why ‘we haven't paid it et 1 arrange for a bank transfer immediately Please send me your IBAN and BICExercises 51.1 Put the words into order. Write the sentences in full to help you remember. 1 It would great be to have an opportunity to show you some products of our. It 2 Following our earlier today conversation, | am writing you to give our services more details of Following 3 IF you any questions further have, please do hesitate to not contact me. if 4 There are two or one things | need to going ahead before clarify with a frm order. There 5 We require a credit of letter or in advance 50% of the total amount, We 6 We offer a discount 5% for orders €10,000 over. We - 7. You can details the shipping track by link the clicking below. 8 I will get back to the matter immediately and look into you within 24 hours. i 9 | for any inconvenience again apologize this has caused. he 10 Apparently, a query there was on the invoice ~ that is why we yet haven't it paid. Apparently, 51.2 Look back at exercise 51.1 again. Find a word that matches each definition below. The words appear in order. 1 additional; more (slightly forma) i 2 make lear 3 need (lightly oral) 4 ‘follow the progress of 5 investigate (phrasal verb: two words) © contact again (phrasal vero: three words) 7 tell someone you are sorry 8 question (in order to check something) 51.3 Match the words in the box with the definitions. dlscount invoice terms of payment BAN and BC warranty etter of credit 1 reduction in the usual price 9 2 numbers that identity a bank account (needed for making international bank transters) 3. conditions you agree when making a commercial contract 4 written agreement to repair or replace a product if there isa faut 16 promise by @ customer's bank to pay a suppliers bank after the goods are shipped 6 document giving details of goods that have been bought and how much you must pay 51.4 Match the beginning and end of each phrase. then use them to complete the various email extracts. introduce assure you ieading my apologies lean ~~ myself price with a firm order going ahead be interested place ist Please accept provider you magnt 2 small order Pease let me * toe ang my company. My ~ name is Lars Peeters an am tne regional Sales Representaive for Financial Data Corporation. We are a = cf market data and analytics to nancial Insteutons ‘Youre was given tome by Marie Main at tha nancial Trade Show in Pars, Marie mentioned that © in ur products yuo and Thank you fr sending your estalog. a We ate rerested in slacking your range chicrens tas. 5 HHonavor, there are one or two things | need io canty Belo | What exaoty does the price include? in particular, does @ include shinning? 1) Do you have a minimum order? We want t2 Trial 1 $9e how he products ee recotint by the marke ig forthe ate doivery ol your ofice furniture. ‘The tems you ordered were lemporariy out of stock at cur warehouse. a However, they are now back instock and ® that ne goods were shipped today. If | can be of futner assistance, please do not hesitate to See page 148 for some writing tasks. Emails 107108 Neutral vs formal In business people usually write emails in a neutral style which is simple, direct, brief and friendly. Units 49-51 all show this neutral style. There is also a more formal style that is careful and polite, and uses longer, standard expressions. This style may be appropriate in some situations, for example if you want to make a good impression on someone outside the company, or you want to ask a favour from a colleague. First line Neutral emails begin with just the name, or Hi/Hello + name, or no name at all. Formal emails open with Dear ++ Mr/Mrs/ My + family name, Ms is used for a married or unmarried woman, Mrs for a married woman only. You can also write Dear + first name to be a litte less formal. Formal phrases: examples Study these examples. A neutral (N) version is given first. then a more formal (F) version. ‘Opening, Né Hope you're well FT hope you are wel IN: Great to see you again. Flt was a pleasure meeting you last week. Ni: Thanks forthe email F Thank you for your email of 12 January N; Sorry for not getting back to you. My apologies for not replying sooner. N; Just a note to say .. F. Fam writing to let you know that Ni About the meeting: F Lani writing with regard to the meeting. IN: Re our comcersation last Fri, F. Further to our conversation last Fri Body of email \: Good news! Lam pleased to say that. Please send me would be grateful if you could send me ... OR | would appreciate it if you could send me Ns Ga you sos? F wonder if you could ..? N: Are you saying that ..? F: If Lunderstand correct, you're saying that ... Is that right? Emails: formal language Shall I find out ..? Would you like me to find out ...? i: Sorry, but I can’t Unfortunately, Lam unable to. Sorry about 1 would lke to apologize for 11 look into it and get back to you. 1 oil investigate the matter and contact you again shortly Can we meet ..2 Perhaps we could meet ..? Closing Nz If you need anything els, just let me know. Ty If you requine any further information, please do not hesitate to contact me. N: Speak: to you soon. F. [look forward to hearing front you. Nz See you at the conference F: [ook forward to meeting you at the conference. MZNZBZ0Z mZ Last line Neutral emails end with Bost sisheo/ Kid regards or a friendly comment like Thanks again or See you soon. ‘Then the writer puts their first name. Formal emails end with Yours sincerely (BrE) or Sincerely (Ame). Then the writer puts their full name. Other points Formal emails avoid contractions. Wri there iy nnstead of U'm/you've/ there's Lam/you have/ Formal emails use longer words with a Latin origin. Compare: chance ~ possibility reed ~ require get — receive now — currently ‘ite — provide ‘main — principat help ~ assistance money ~ financial resources Formal emails use indirect questions. Compare: N: Can we change the time of the meeting? F: Would it be possible for us to change ...? N: What is their market share? F: Can you tell me that their marketshare is? Ns Do you want to join us for dinner? F: Would you like to join us for dinner? IN: Is the presentation to the client going ahead as planned? F: Do vow know if the presentation to the client is ..2Exercises 52.1. Underline the correct word in italics. 1. Dearitli Me Kovacs 2. Kind regard regards. 3 Your! Yours sincerely 4 |hope you are wel fine. 5 | could would be grateful if you could / would send me an application form for the job. 6 | would appreciate it/appreciateif you could resend the file. The one | have now doesn't open. 7 Do! Would you like me to book a taxi to pick you Up from the aitpor? 8 | ask/wonder if you could do me a favour? 9 Untortunately | am unable/mpassibie to meet you as planned next week, 10 If understand correct, you're saying /you say that you are not prepared to invest any more money inthis project. fs that right? 11. Ifyou inquire /require any further information, please do not hesitate to contact me again. 12 Hook fonvard to hear/ hearing from you. 52.2 The words in bold below have been mixed up and put in the wrong sentences. Move them back to the correct sentence, 1 | hope you are hearing, 2 2 It was a wonder meeting you last week 3 My apologies for not well sooner 4 Unfortunately to our conversation last Friday, | have now spoken to Michael | would pleasure it if you could send me the CVs of the candidates we're going to interview. 5 | appreciate it you could have a word with Wir Gonzalez when you see him? 7 Further | am unable to attend the meeting next week 8 | ook forward to replying from you soon, 52.3 In each sentence one word (or abbreviated word) is missing. Add the missing word in the correct place. How's A going? Thank you your email of 12 January Sorry for nat getting hack you 4 Lam writing regard to the meeting 5 | be grateful if you could send me your latest price lst. 6 If lunderstand correctly, you're saying that the final price will be higher ~ is right? 7. | would lke to apologize the poor service you received. 8 look into it and get back to you 9. IF you need anything ese, just let know. 10 ff you reauire any further information. please do hesitate to contact me again. 11 See you the conference. 12 look forward meeting you at the conference 52 EMAILS: FORMAL LANGUAGE 52.4 Look at the patterns for indirect questions. Canwe ...? > Would it be possible for us to ...? What ...? > Can you tell me what ..? Vo you want to .../ > Would you like to... Do they ..? > Do you know if they ...? Now use the patterns to change the sentences below. 1. What is your best offer? > hat__ your best offer is? 2 Do you want to be on the stand at the trade show? > hon the stand 7 3 Do they have a presence in the Turkish market? > have a presence ..? 4. Can we renegotiate that part of the contract? > renegotiate 7 5. What did Mr Chen say at the meeting? > Mr Chen said ...? 52.5 First read this email which is written in a neutral/ friendly style. “Thani for your emai cf San 20tn and savy for not geting hack. ~ inyou. |lam witing abut the meeting next week where you're going to = come 1b cut ofces to present your web desian senvies to mea ‘ang some coleagues. Two points: Fest, as you wanted. net's a document wth the names and job tes of everyone sho will be atthe meeting, Good news au Managing Director Ms Lena Hoimberg can now come, ‘Socond, please stow us in the mesting 2 working exemple of \wobsite analytics. think wore nat analyzing our website ratio ‘env and we would fae sore ila nts area IF you naad any mea information, Just lt me i ‘See ynu navt wk All the best Marta Lopez Now rewrite the email in a more formal style by replacing the underlined phrazes with phrazes from the box. Write in full on a separate piece of paper. 1 feel that a the moment we are nat Thank you ‘Took forward to seeing you with regard to please do not hesitate to contact me again myself as effectively as we might — professional guidance would be grateful if you could my apologies 1am pleased to say that require any further wil now be able to attend replying sooner Kind regards be present September requested attach yeu are See page 149 for some writing tasks. Emails 1090 emai Is: summary and review Opening Hi Bob/Hello Bob/Bob/no name at all {It was good to speak to you yesterday. Hope you're well Introducing the subject with previous context Thanks for this. Sorry [haven't got back to you sooner. Further to/ Re (= regarding) our call the other day. no previous context T'mwriting about Just a short note to let you know that. Body of emai Ask for information Could you/ Please send me like to know. In particular, . Give information Re the information you wanted, here és T've spoken to... and she says that Ask for action/help Could you ...? Thanks ~ I'd really appreciate your help on ths. Offer action/help Do you want me to ...? Shall 1.? Attach a document Please find attached Apologize Sorry about... It was my fault entirely. TH make sure it doesn’t happen again. Promise action I... ook into it. /1 chase it up Suggest further action How about Perhaps you could We might also need to Let me knowo what you think Closing lease get back to me if you need more information 1 be in touch soon. TH give you a call sometime next week Bru (= by the way) ~ gice my regards to Henrik Best wishes /Best regards/ Kind regards + your name, oF just your name. Arranging a meeting When would suit you? Wher cam you make it? ‘How about Thursday at Sam at my office? Friday's fine by me. Shall we say 12.30? Tne really sorry, but U have to change mg plans. Irwonder if we could move it to Monday instead? Invitations We would like to invite you to .. ‘The event takes place on 5 March and will start at 2pm. The venue is... A map and full programme are attached. Light refreshments willbe provided. Plea let me know if you ave able to attond by 4 March. Thank you for inviting me to ... would be delighted to ‘come and I am looking forward to it very much. Thank you for your kind invitation. Unfortunately I have something else in my schedule for that day. Commercial Supplier sends information “Thank you for your email requesting information abewt Following our conversation earlier today, | am writing to ‘give you more details of our Please find attached a catalogue and a price list. ‘Customer asks specific questions What exactly does the price include? ‘Are they available in other sizes/colours? Hoo soon can you ship the goods? Is there a discount for large quattitcs? Do you have a minimum order? What are your termes of payment? Supplier replies to questions The price includes everything, including shipping. Wo offer nest-day chipping om receipt ofa firm order We require a letter of credit or 50% of the total in advance. We offer a 5% discount for orders over €10,000. (Quer terms of payment are 50% in advance, 50% after 30 days. Problems: customer complains My order reference number ... has still not arrived. We ordered ... but you sent Problems: supplier replies lease accept my apologies for... the problem: zs due to 1 will look into the matter immediatly and get back to you within 24 hours. apologize again for any inconvenience this has caused.Exercises 53.1 Complete the sentences with the pairs of words in the box. back/sooner be/touch do/favour give call lertknow Please/attacted Re/fiere Sorry/fault 1 Just a short note to you iow that everything's OK tor Tuesday. 2 Thanks far this. Sorry | haven't got to you ___— the info you wanted, are the sales figures broken down by region 4 Could you mea > 5 find the artwork for next year’s brochure 5 ‘about the micup with the hotel reservation — it was my entirely 70 in soon Bil youa sometime next week 53.2 Continue as before. ableJattend change plans event/place refreshments / provided When! make _ wonder instead delighted forward Shall/say can you iv we 12.30 at my office? i'm really sorry, but | have to my \ if we could move it to Monday 2 The takes __on 5 March and will start at 2pm. 6 Light will be 7 Please let me know if you are to March, 8 | would be toit very much bya to attend and | am looking 53.3 Continue as before. analogize inconvenience available sires dscount/quantities exactly/include _letter/credit ook/matter —order/artived —_terms/payment What does the price ? Are they in other 7 Isthere a for large ? What are your of 2 We require a of My reference number KOB763 has stil not 7 Iwill into the you within 24 hours, 8 1_____again for any caused. and get back to this has 53 EMAILS: SUMMARY AND REVIEW 53.4 Read the email sequence below. Each email contains five mistakes (mizzing word or short form of, a word, extra word, wrong word, wrong form). Find the mistakes and correct them. Email 1 HAdiva lkwas good to speak you yesterday: Hope you well Could you sending me the name of that market research company you markinad? | Iie ts know meee ho ther paricualy, how long dit take them to wrte the report, and how much did they charge you? Thanks Melanie Hie Ne the ilormation you wanted, here 19 the website of the rmatket research company It took them about two weoks o write the repor, and they charged €1 800, Please get back ma you eed mare information about them, (On anether matter - cau you do me some favour? Can you tak to the Finance Diectar and ty to get an idea about he size of the budget forthe new projects we discussed? Theres na paint spending te on the planing ifthe resources aren' be there Tanks ~ 'd appreciate‘ your help on this. | Email 3 saya Thar he Soy bt hve ot back you Bone Ine bes te ery el arn oh wh mates copay They seen ety gre. fe ne bagel or he ne pets ve pen he FD and he be proactive. Ho ou fy an rare an exmate ofthe Buge we gorge reed Tl ey we geo shape fe dicureen aa oy Sage etn cg wi i Ma Baw vho goth at Head Cie? Email 4 Met Yes, good idea re the budaet. Let put some figures together llgve you a cal over the next few Gays io arange a mecing. Do you want it me to invite Reza to the meeting as wel? His nut would be very use [About the Head Office job - I'm not sure who got itd be very retested o know mysat, I chase i up and let knew A See page 149 for some writing tasks. Emails m