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https://www.researchgate.net/publication/225083802

SERVQUAL: A multiple- Item Scale for

measuring consumer perceptions of
service quality

Article · January 1988

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3 authors, including:

Valarie A. Zeithaml Leonard L Berry

University of North Carolina at Cha… Texas A&M University
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Some of the authors of this publication are also working on these related projects:

Cost-Effective Service Excellence View project

Available from: Valarie A. Zeithaml

Retrieved on: 03 November 2016