ees (A) Awoman is holding a power tool (8) A woman is opening a drawer. (©) A printer is being unplugged. (0) Office supplies are being put into a box. 9 opp aE Be 82 ct (oxy Mee a 2c, (OBER BaCVBsIZ SI. (©) AH Aatt im Bue, | power tool 2-2 office supplies PRE a Sern ARIRISaen BA (1) Aol = BANS 018 OE, 24 Bla power tos] 280] wow eae 2g, (8) BE. OME ARE 9 Gets opening 2 draner) BOER BE (©) BA 22. ZEIEKA printer) BAIA7 HEIR Geis being unplugged) 2350] IES oe (0) BH 28 ARBBlOHice supplies Axl EI Beare being put int a bot) 280] Oh 2 2; 2 maw (8) Plants are on top of a cart (8) A watering can is next to some trees, (©) Aman is digging in a garden. (0) Aman is near a display of potted plants. (a) 88017 HO uC. 8) S=PHUSE gal I, (©) wap} aon we ma ct (0) sry oN BI, 18 dig et 1 20, AR ARRAN /B2 BB AE (0) 9] 9, NePE(PlantsO| 715 9 Slefare on top of cart) 240] 01102 28, (8) Alo = SHI O1BB 252, AOL BEPHA watering can) 2140] worn gooe oF, (0) BASE, UXPH AOL IS na SIE digging in garden) 2gololeR og, (0, AL ae eH em Es near a splay of pted plants) 280198 3g 3 wam (A) The man is fixing a machine, (8) The man is buying some equipment. (©) The man slitting a weight. (D) The man is looking at the ceiling. (a) ware BID we (@) wap) gu A tc. (c) Waprores gol gata xc, (0) wat a lore ate ‘f81 Fx RAE! equipment 21. weight 2171 4 10158 NE Algol Bye SA (@) BH 2G, APE 71 BALD Bets Fiing a machine) 280) ous 28, (8) SAY Ot E71 AB Aim AEs buying some equipment) 240] 0128 28, (©) BE. RIP OBIS SoH Bet BAEK iting @ weight SA0IS TesT2 31au | ie BANS OFBAF SEE ARSON AHA cling] 91 B01 soni Bone 28, o 4 mau (A) Awallis decorated with various items, (B) Two chairs are blocking a doorway. (©) Adoor has been propped open with a statue. () Apainting is hanging next to a window. (a) Mocha Bere Bes0| BoM praE eR, (0) Bol 2e}woe way se} cb (0) 3801 8 ol 224 gc 8 prop WAIct statue 22K ANE APRL—ARS AF (A) Ae, UA waldo} Cie) BEI AMSIO Sets decorated with varius items) 20153 I, (8) EN 98, O19 5 7RTwo chairs} BER a elare blocking 2 doorway) 220] OSE 28, () BA 281, S14 door] APHIOR Wa Bal etethas been propped open wih o tate 2801 OMIE2 OCF, (0) Abit = SIV OBEY Os! ASML 2IB(2 window)el 8A ‘opi 2252 oF (A) Some people are browsing in a shop, (@) Some people are exchanging gts. (C) A customer is paying for some goods. (0) Some salespeople are preparing a display. i) Aro oR BateD ec (@) Aigo] Be meteEn act (c) evel Beiag xigsta otc, (o) Baeago] ee lee wet of browse Satoc} a 221 014 at At ~ ANH] Bate SAY (a) BL, ABO] IE SeHwED afore browsing ina shop) a0loe 2, (@) BAY OE, AIBO| SB DEED eiLIare exchanging gilts) 2g0| 0122 ot (0) SM 98, SKA customer] BURKE AIEEIR SIs aaying for some goods) 280 OLS 2H (0) AION SIE GANS O1Be! OB, IE Suga Vetare preparing 9 splay) BOIISIsalespeope)2| 230] SIR] fy 258 2H, 6 mon (A) Cones are blocking access to a road. (8) Some soils in a pile on the ground, (©) Some bushes have been planted infront of building. (0) A tree is lying in the roadway. (a) Qi amigo swag er atc (8) Rol w FI oH BC (c) 2801 248 20 love eb (UF 2a} ee Ar ect 81 access 8 soil pile bush 2 ote ABB BA (&) SA OG, 8 TAG(Conesdol EF WAS eT elelare blocking access to a road) 2601 Oko 2 {8 8H, (Some v0ilO! © Yel HOI SLELs in o pile on the ground) S012 2 (0) ARRON ite IVE OBE? OEE, AF 1BKa buling=l 20) ‘sox woee 28, (0) SA 23h, UFUA tree} Sato sen Stes Lying in the roadway) 280] OL 2. PART 2 7 \w-Br Who's responsible for hiring at our fitness center? IM-au_ (A) Mr Gonzalez s going to get a membership. (8) I forgot to sign in at reception. (©) Mr.Lin and Ms, Weiss are sal dao S7}aiee Egan WUE? (a) BBALA ue at8 RHE ate, () eo Ate w BMIOIS, (0) Bast to. ms, | responsible for ~= SSIS oi) AWOL GENE SE Who EE (a) 2 012 IES ness cenerOLN 2 78 membership Bolge! oF, (6) 214 Go| SEL SHES ness center Se 7H! reception Bolg 2s,(c) Be, SABO] JHE SEA BE BIEOL Me Lint Ms, Weissat eA ORS -IAsIa Goma 8 ‘M-cn Where do you usually purchase office supplies? Weam (A) We put them in the hallway cabinets. (B) Atthe store on Maple Avenue, (©) Amanager’s approval NPRBS Fe ofc ALLO? (a) HE So Ho} S08, 8) 018 70 = PION. (c) He A019, 1 purchase Ac) hallway 3 approval 21 8s APSE PUM BE Where BS (8) 2 GO} Ot, RS! office suppissI Of 7H! cabinets soige oe. (8) Be, APRS ARIAS Se ROL AION Zo = 704 7) pr sale aA Nisin woos Bt (6) 2 2} Ot, 1 officeOLA| OH 7H managers O18! 38. 9 br What time does Mr. Park usually eave? M-cn_ (A) Around six o'clock inthe evening, (B) He eft everything we need. (©) We've had many interns over the years. ae we 9 Ao ieIC2? (9 4 oABoIs. (B) TE Sa ae aC EER, () 84 se OO) Bol EOE, SHAG ee What 18 (A) 2G, 8 WP SISKE Ae BE SEO A GAIBOIAIH F2P9) AS AAlsia OBE BE, (6) mgo% 2), 20 (eaves ayo4 2721 et (0 wea yee oe, Hea 28 10 M-au Do you want to present your research to the marketing team? (A) That's what I've heard as well. (@) If we can find the time frit. (©) Yes, | received the git. 2A 21g OFISIEOIA HRSIAIOIS? (A) NE ABI BROS. (@) sept ae AE w+ wcHOS, (Cu, 4B wa%e, oa 2A) ane WRITE BE ZEANDO) ee ) meal aaa oF, (@) Be, 2A S048 PARRA mE Be BIOL a AIS EF ude ale ace mein Yous aE, (©) 24 Go| 2. IE present Be AOR mE Be 7S git ore! 28, " W-am Our company picnic is on Friday, isn't it? Mon (A) Those times are both booked. (@) Only if you can find them easily. (©) Right—in two days suorairt sel aia? (a) 2ARHBe w ch oe) ato, (@) Beol gigs 48 CI (c) woia-o18 Hots, eta aUoISSI ule akeatts WTF) (a) 21 Sof Ot, BES Friday A 738 times O1BEE 2 (@) BEM gER Oe, (c) 2B, Sa) oR BEUIRITS Bie SEO WoksIRigheeD ‘22 O18 Feto Sola ioe ae, 2 ‘M-u_ Isnt the bus supposed to stop here? W-am (A) Yes, according to the schedule, (8) "mon my way now. (C)Itlisted several potential cients. 17 OL tor a 7 OTH? 9 4, aio EE, Ama 7 some, () 27k Ba-n24 8 AOI EOL, ft be supposed to ~a¥0 2, ~striz £4 et a WAZ Sa XSOU SHERI etait Wat OIE (a) 2B, MAPT ODIO AICHE BE SEO Ulveseta REE A, SOL Wig ACES Be ol cee ZH Asn 9 208 aE, () 284 oH 2st, ROL bust 22 HB on my way OFBEE 2 (c) BEM ABBE OB, 13 M-ca We should fill this order quickly, shouldn't we? we8r (A) No, I haven't yet. (B) Yes, i's for an important cont. (©) Try using this key. TEST2 33ow FE wel NebHOt si BIE? @)o1U, sorsiojag, (4, S201 2g Heh, (©) oleate at ate, off fil an order 52 *2H6C, FORE LISSICE Sel BO Wel Neo} Stn OfeR Aste 7} IE (a) sem watt 28, (6) ae, FE Mel Netto} SHEA OR atest: AIBA ves) aim Ee! FL Se DAS el eto Ole Asia Om 2a. (aoe 261, B91 hist wae OFBAI Os, % \weam How do you ike your new job? Maw (A) | can work from home quite often. (B) A career in electrical engineering. (©) My sister helped me apply. MASE ofa? (ay a8 OU we + 010, @ aise aa (c) oso] rISIER sorROIe eo) ofS Be How SIRE (a) 2, AL 0] OF BE SEEM XE OU SI + BCE BuE atin glooe Be (By 2 ol et, wee joa et 7 Bose sr (0) 2 Got 25,4291 jobots Ye 7158! ape 2 career engineering get 8, 15 Men Let's goto the cafeteria fr lunch today. Br (A) There should be one in the fing cabinet. (B) Which local restaurant do you prefer? (©) I don't think can take a break. 22 FUN 714 58 BANC (8) ad eto 4 1B 701, (8) OW SU ABB wasps? (meas te 22012, as ARYA (a) BH aera OL (8) BF Wo} OE, ve! cafeterias LunchOlA| BA 7H BY restaurants O12! 28, (6) Ba, 28S FURR 71 Bee ete MENS BAIZOL XK 284 we 2! acl Pemios eI2 gone ag, 6 wae When will we hire the new interns? ca (A) Mr, Wyeth is handling that (B) With more time to spare than usual (©) The highest available salary. sage gi BIS? (a) 2 Be soot ur eteix oH, (5) mAs goat cf OED, (0) hse 72 2 ota than usual Bs es MDS ate ARES BE When SIS i) BE, MEI HE ARIE BE BBO SILA UI Ba Be pamion gal Fa deEe 2 () waa aR oe, (©) 2 HoH 2, SE niet OF 7158 salary Ole! 2 7 Mau How often should I mail these statements? luca (A) Yes, you can buy one online, (8) The post office on Grant Street. (©) We send them out once a month. oF AMA GHEE HHO SHAR? (a) H, Satglow patslal + 28, () ee 7 ge SAFO}, (o) Sele stu sre wee, 18 statement (7) AM el GAY 86 WEE BE How often (A) Yes/No B71 22. How SEBBOKE Yes/No St HISsICR. os (©) 24 Eo} 281, 3891 mais O44 7S! post ofcel OHA 2. (c) 2. SA we BIS Be LEON eo et waco 291 18 Gala woos BE 8 W-8r Why did you put that food in the freezer? Mau (A) It's not working well currently. (B) I meant to put itin the refrigerator. (©) Let's start making dinner soon. Bg ol wson a? a) nia Mes “IIx BID, (@) a yeaol gecen gees, (c) B74 sue Ame, fA currently 313 ai S418 WTO WE O1RS RE Why HE (a) 24 BO} SEF, BEE reezerOHM SU HB working wel olg8! 28, (8) Be. BAS WED we olne BE EOL WS sua Eon BCIO| AAR YEON BABE PSIIOR eINEIT 208 2g, (c) 281 GOH 2, aR foodOHM St 2158! dinner O18! a9 ‘M-Ca_ Could you print the agenda for the meeting? eam (A) Its already on your desk (@) No, the other printer. (©) Was that a client? fo rie gated Gaz2? (A) ofa 2 1 2012, Bowie. 2 mE (c) saps? ft agenda 2 naa seyexl tes (a) 2, Sl or Bel Sete SAI ofa] AY BOL SCH BAL 99 Hor Ree PasoR Been NOSE BE, () nh 952. 3220 prin uh} 2A! printer O18 2 (©) @ Go| Se, Bel mectingol At 750! clone of 98, 20 br How far are you from the clinic? Mau (A) I'm close enough to walk. (B) I need to see the doctor. (©) tts awel-known clini. ‘el0U4 OIL wore Rol AL? a) uO! + 218 we 7POI BOLD, () 2 enjoin, (©) Fa sate 18 well-known 8), 3 S28! eat Wetntl 24 Bee How far S18 (a) 2, SHOWN Gok Ore Rol EIB BE BIOL WOR + eg 8B facia Bein ome we, (G) 2 GOH 92, EOI cliicOl 1! 7H 8 doctor 0 a (c) coe 2 28, B22 clinics 01881 28, 21 W-be Didn't you get a printout of the company newsletter from Emiko? ‘cn (A) She started working here three years ago. (®) Iwas out of town last week. (0) Yes, Ido tke to write. fol te ata} cin] aH waIOIO” (a) se 934 BEL OPM ae AP RNOLD, BAMEa exo gz01s, OU Meese es aw aoe, es SIN) AA1 GEIS WHEN OV ADEE HOS (1) 21 HOH 28! SBI companyoHN 7st workings OFS 22g. (8) BE, oloized aA 4A] SIRS WOE Om BE WEL 242 KFA EMPL UEICOL R Wace AB eaIIOR Ae am giene we, (6) $f GH 25, BEZOInewsleerOA eA 7st wri eg. 8 22 Mau When do you need to renew your passport? ‘wear (A) Be careful not to lose your tickets. (B) A brand-new type of microchip. (©) Soon, because I's about to expre. eof aOR aR? BB BNERI IER FoR, (G) ABE F2I0| ARBOR, (c) 2 aero, av wee ogortED f8t renew Best be about to 8 sin SC expire BEI a Of 1 AS BE When SIRE (0) 21 GO] 28, 1 passportOhM 1 7H tickets OBE! et (8) PAWS OF, EOI enews REO G01 FE news orgat 2x (c) BE, of 2! Aig we GOL aor col a es Of: ORB MMB 2lo98 23 \W-am Who ean help me find replacement parts for ‘my computer? cn (A) Here are all the latest statements, (B) I can help you look through the inventory. (©) Put these on that shat NORE DTH ae USA ELIT (2) 0 |e HM ae 19, @)wim se ae sews, (opie ewer geeons, (8 replacement 2 latest 160 inventory x2 a HEL AP aS Sole AIR RE Who SEE (G) $41 WE SEH, WEI replacemenisl BESIOR WgOI RA statementst OBE! 2, (@) 2, SRS a VAR She Oe Soi AR BE EOL x, AOL ale IS SAFEACIO| BETIN NOSE A, (c) 24 Eo} 2, WI ceplacementpartsOAt 2) ASE! shell Boies os, 24 ‘M-au | can't make it to the company dinner tonight. w-am (A) Managers expect everyone to be there. (8) A buffet-style restaurant. (G) Ameeting once a week. TEST2 35iM AER Bat gol, Wau? 9571771 2OR see, (6) ls 01mg, (c) BFW ate te ators, 1 expect 71s obit ses 91 Ro AN (i) WB, ot 4 SIAL 22 che SUS BIRO BOL a UNs2 SmI ROB CIO AOL AME FRO Be EES arog nesin yooe aE, (8) a G01 OF. BAKES dinnerHN He 7H! butfet-style restaurant® O18! 23, (6) 21) ot 221, INEST company HY HSB mestng OL 88 ot 25 1M-cn_ Do you workin this neighborhood? web (A) Yes, ike to. (B) No, my office isn't nearby. (©) There aren't any of those here. 1 ota won? 4, worR, (8) oh12, aVRAe 2H BOIS, (C) oot 214 a8 BOHR. | uo ett] of = EAD) 2 (a) waar ARE 2, (8) 2, 01 SHOU CREA] OPE ae OM HANOI CH FF, xHEL AIPM XN ctl a EN te UBS St won gooR we, (6) 2 EO} Set, IES! this neighborhood eH) 758 here soiset oe, 26 eam It's time for our quarterly earnings report, isnt i ‘M-tu_(A) Was there an e-mail reminder about it? (8) To pay for a new advertising campaign. (©) No, acifferent pair of earrings. selene ata? (ae ae OND BHOI ELIE? (are wz wel das nsseizs, (Clokis, ce A214, ‘ft quarterly 2121 earnings report $91 8) es 71-491 WDA A ADI IBIS TES (a) 2, 271 $01 AE 7} SEEK] aI AOL az) ole! 21 BHI SIRO OI SEE HOF A amor geln your wy, (6) 24 Go} 2, EO earringsOIA ot 78 pay O18, (0) FA BB Oz, WEI earnings FHHOR YEO] HAE carrings 0188 2, 36 27 ‘M-cn What did you do with the guestlist that | sent you? Weam (A) After everyone received it. (@) | passed it along to everyone who needed it (©) We're supposed to leave soon, ba 2 Be OF LI? (SF ue aoe, (@) Bae Ne SFO UM BOR, (0) Fal BOHR, 8 be supposed to ~A¥t a ed 2 BEB Of MEN BE What SEE (4) 24 BO} 28, 1 sent 7H received DIRS. 2 (@) 3, sHMo1 Ws at SEIS OFBE Me] Be BEAL BRE! AE 2 S501 UN FaCIa wal Fa OBs we, (0 Bem waa oe, 28 \weBr Did you see the announcement about Emily's promotion? M-Au (A) All the technology's been upgraded. (B) Perhaps a good career counselor. (©) ve been busy all moming, igre @xio1 Bet a AOI? (A) 85 21201 BarsmoIs, BeBe xe aEA US, (ca omtqa woe, 18 promation 1 4 SU BRE wees) HOH Wo em seat 28, (B) 22 0] 28, HBS promotionelN eet 7H career O18 298. (C) A, O20] SAI ame WENN BE BON ON UH wR ol 38 HI RUBS Seitow Setola NOSs we BEND IRE 29 W.am Let's try our beet to finish the project on time. M-Au (A) All except the first one, (8) We may need a fow more days. (©) I think over time it wil. EME AAot QUES AMS CAL (ay ate 28 nota EFS. owdgewns se () 42) Ato Ee 84 28 ZOLD, eusin og exceptaug mag Ne (a) ait eet 2 (6) Se, BMER MAP BUSS a1 clantD MIO BAL 20] Of WORE SECO See PaO BoteIT pose Be, (c) Soi wet O51, HO timed WH O18! OE 30 W.8r Where's the store manager? M-cn (A) A recent hiring decision {) enjoy shopping at that store. (©) She went out fortunch. ‘aie ofc] 42? 9 a2 Ag zyoIoLg, (8) 82 7pm ome Boia. (c) Bato ROS, O18 recent 825) decision 28) es AOI = BAR BE Whore EE (0) 1 GOH 2, B01 managerOLA BM! 7H! hiring O18! 38. (8) 201 is OF, EOI stored HIE Ole! Ou, (6) BE, HOI k= BAB SE NOL BAH O1Sa) LRCHO| x 2 Bue Od + BR SaioR wel sz Yous aE, 31 Mau The software you'e using isn't very reliable, ‘weBr (A) These chairs aren't very comfortable. (B) I've been using it for years with no problems. (©) I saw that computer at the store, ‘gdlo| aa att a AME Hof Ics OIA} OHS, (a) ol ors atx Beta HS, (B) Meat am OFF 20 90142 O19, (C) ME 210M 2 BREE oI of reliable S52 SI comfortable #2 oa SUES Se () $A WE 9B, BMG reliblest HEAIOR UBOI SAE comfortable 0182! 22, (e) 2, Sefeo] Aad = AHO aa] OIA ACHE ste} -aNGol XHLE BU OfF 2 Bo] AD AICO} HIS oft 2 aeeim gooe ay, (c) 28 GO} 282, BARES! sottwareOhA Sed 7HSEh computers ols! 28, PART 3 32-34 || W-am ®Hello, Forest Grove Photography Services. How can !help you? | Non Hl 22 tke to get a photographer to | cover our event. t's a charity basketball ‘game next Tuesday night. ! was hoping to ‘get Thomas Zukowski. He works for you, Fight? \WAm Yes, but unfortunately, Themes decan't usually work evenings. MCh Oh, to0 bad. Could you recommend somebody olso? W-Am **Before Ido that, let me talk to him. He might make an exception. Tor dé basketball. 0} SWS, EAA Tee A AMABLCE 28 sscwie? 1 QUsio, WANG Rol@ ARIE Fn wea, Cig SHOUD WIA BILD EOLA APD so sie2, 1 7) eta? Of MAB OFA ROA AMOR HE we oF, SOF, ie, CB Ar ato ARIOIS? 4 Pa] ol iE HD, oR BIS. BELG, Bol FE Be ZOKPIEL, ‘Of81 cover S81, ZBeCt charity =H! unfortunately OIRPIE recommend $23 exception O21 32 Why is the man calling? (A) To rent a facility (B) Tohirea photographer (©) To request a price list (0) To schedule a repair uate a eatin 71? (0) Ag were RAE ageE (0) 74988 eaciem O)s2iee goa ag SOS Bet - EAH alate St OAD 3 AAI BIAR Ie ASI AMAIHell, Forest Grove Photography Servceslin SKB WOOK FE SSHERKHOW can "help youl BXHIXDY eH Wow AEH En cH like to get 2 photographer to cover our evenlst BOSE: BE ‘are. Paraphrasing 821 get a photographer 18291 hire a photographer TEST2 3733 \What problem does the woman mention? (A) Her employee does not have transportation. (@) Her service does not cover sports events. (C) The weather will be bad on Tuesday. (©) The time the man requested is too late. opm Fe 2a aS? (a) 0p. a1 Bt (B) AWA ABA thy melotn| cL (c) stew autos 201, (0) waPH safe AIO ct 18 transportation ie) cover List Ae Ad Be — cin oes Sa arin CHA CHE GI WIE D'S» charity basketball game next Tuesday righ@iOl nk A717} HO, 1 SII was hoping to get Thomas Zukowskilz Si OF = DLA RIAD 2 SIE 2 SICKThomas dossit usually work voningsia EOE 22 (OIC, 34 What does the woman say she will do? (A) Issue a refund (B) Cancel an order (©) Talk to an employee (©) E-mail her manager oie 018 olan weIETP a) esp Fe Hsp) (oa csis71 (0) Los 471 ies A AB Be ~ fn OD Boe ADF Ose AANA IE AIE -FRLA FEERICould you recommend somebody else?) Sf fs} 271 Sok Tor 78 SAHCHBofore | do that, Let me talk to hm 2, oe {IRIE Z2ChHe might make an exception 9 712% OF ol 1 Bot 2B 2 4 lc. eM BE (Colt, 35-37 Cn Good morning. *It looks like we received ‘lot of new orders online last night. W-8r Yes, 291 saw that when I got in this ‘morning. Can you package all of them by yourself? ‘MCh Well, there are so many, | may not be able to finish everything today. W-8r OK. S51 call Maria Jeong and askif she ‘can come in early today to help. 38 | 00 Stara be grat 7We alo have to pack that big shipment forthe Henderson | ‘order. We finely got al ofthe items in. | W-8r Oh, yes, S7do that frst Lt cigsHie, Ml eeleoR Ay 801 Hol Roe a | aug, Of, HE 2h ON st} woe, ax I Bas auer YF QOM omc Bune ee 2 ZOIB, OF UL feo for stan os msi Soh ste) oaeaa, Yo AEs, Wee Se meal sees BasI0, SPIER, tio B20] Uy SoiRCID, OF oF, ae ate, 181 by oneself 2414. shipment i) 35 Where most likely ae the speakers? ) Ina restaurant . (8) Inaschool (©) ina warehouse (0) inaiibrary an wala coiaz (aa exe eg 2s Bate {BAF 3 CALA Zot BRIO AIF FOI oI BOIS 2 Bet Ac to0ks tke we receive alt of new orders online last ght. 912, fF7} RIALS ODN SAA RICH saw that when 1 gt in this morningo| BX] 27 HI! + SIKKCan you package all. of thr by yoursel™H8 2 QC, mie ese SEH] Bush nol Se 2 + NOSE AE (ChrC ofl sit 21 8712 36 ‘Why do the speakers mention Maria Jeong? (A) She placed a very large order. (B) She wants to replace a product. (©) She is unable to work today. (0) She may be able to holp with a task. SpiES a ofe0} 88 ORBIT? (a) auraoe Fest, (5) aur} ABS Asia oc (0) aur} os ae + ac (0) W148 £8 4 wars 2B ‘fat place an order 25+ be unable to ~24 ictah Me ANB) Ba of0} 2B IBIS OI FA} SSH CAAOL of2I} BOI eA) Ot aH SHA) Sap ‘BEI BOWICHI call Maria Jeong and ask it she can come in eary today to help FEA CHa be great. one wZe (ol 37 What will the man probably do next? (A) Pack an order (8) Calla colleague (©) Process aretuna (0) Write to a customer nie cigoL a #21 BEN? Wee zePl () S001 wAH0)1 (Bm 2601 (0) 4001 B49), ois A ARE Bet ~ waco BL EXPT oni MOI etc 2 wi = SEE ON We also have to pack that big shipment forthe Henderson order, O7} 2207 SIeHdo that frst MOOR BEE ora, Paraphrasing C2 pack that big shipment “21 Pack an order 38-40 Mau Haruna, we've planned most of the details for the corporate retreat, including housing ‘and most activities, but we still need to decide where to go for Saturday's closing din Ves, | sent you several menus. Did you like any of the places? ®”MeNally’sis close by. 8Y@s, that would be convenient. We could ‘even walk there from the hotel, But the prices are a litle high. | agree, But could see if they can offer AUB Aigol mS CEH RoR, Ted Be AL ‘108 ofc a Beto LS, 4, SDHR 7h oe SHOIS, 2 AR BOHOL SE B01 QUIS? erat ena, YM, BeHaOI@, agoLy >pInx Zo +5 2128, 2712901 wD, Of Slo}, soe! amt aie eRe cho ret SAB NENG 4 EX go, corporate retreat ALi 4249, i} 0358 convenient 228 reduced S28! catering (QARADIABSE 24 rate 38 ‘What do the speakers need to choose? (A) An introductory activity for a retreat (B) Aresidentia site for a retreat (©) Decorations for a party (©) Alocation fora dinner srts2 F218 eaI0} BI (a) $28 Se we (e) ete 918} 1 71 (omega (auras Off residential 77% ANE 2 4) AY 4 — Skt cota 2 ADE 3 OIA 29 ma BIO OIC x ZIAD} CHWe stil need to decide where to go for Saturdays closing dinner) BI OfF7} Lo] 715 Oe ACV, | sent you several ‘menus 2 DAS B UHBOH C= Hol SEKI you tke any of the places?) SE AOR SO} AUISE Au ALY BAB Ato et 2914 2m eI Be (OOK, Paraphrasing. cll where to go for Saturday's closing inner 2521 A locaton fora dinner 39 ‘What do the speakers ike about McNally’s? (A) Itis nearby. (B) Itis open lato. (Its highty recommended. (©) Ithas been remodeled. seB8 trata ofe) BB BOIEHET? a a ac (6) sama eee, (aa select (Owes Ae Ada 1 abt) ofteoNc Zotshe= = OFA 3 Sm CAN t= THICHMENls i close by) 8 2, WAP) BsiICHVes, that would be convenient 2 R88 20S 201 2 (Aor Paraphrasing 891 close by » 89 nearby TEST 2 3940 What does the woman offer to do? {A) See what the retreat attendees prefer (8) Find an alternative site (©) Discuss pricing options (0) Contact @ hotel fs 25m atc HZ? (a) $280 BESO BIE 2! OHS (eldaaa 201 (oy ee eoiep1 (0) 2801 ete fs attendee a6) alternative teh oe At Be OFF AREA OAD OR! CANOLA GI of FBAHE CHAON OIE SAY SMBS + BEX WOHLACH! could see if they can offer us 28 reduced catering rat, rather than ordering off the regular menul2 HOE Ee (COI, Paraphrasing «82 set they can offer usa reduced catering rate » 22 Discuss pricing options 41-43 3218 cam *\Janelle and Rico, could you give me an update on how our new medical records software is coming? Webr Sure. Per the customer's request, I've Lupdsted the logo and changed the font. w-Cn “The customer has communicated with usa lot on this project. Having thei feedback at every stage of the process has been helpful war Excellent, It sounds like we're on schedule for completing our beta version. ‘Then we can hand it off to our marketing team. of siaatela, 92io] mee 912 718 AEA) fat ol Hex] a5 2a wet we? 92 BRolx, m2 2401 ma Ae QKIOIESIA BER ise aol ol meet ae gate ett Bol Lis2io2. ‘2M Ebjc LEMS BOHN $44 E01 HOLD, of) Solo, a Rawal Mais ee + 28 2 Ze, ofRots opt 718, | or process a 228 on schedule 8928 hand otter a \What does the speakers’ company produce? (A) Computers () Software (©) Web sites (©) Medical equipment SeHBOL AINE 9s BUILT a eet (@) ABEHO| (hanore 0) 212 a, ans BL RLY aA near 21 Wd Of} AE CIOL CHE SIRO XHIBOL MES Ole 71 1 AERO SlsIY 7 AZ ANB Biel B 4 IEAKanele and Rio, could you give me an update on how our new medical records software is coming?) BE 308 S20} BEE (OC 42 What does the man say has been helpful? (A) Focus group data (@) An engineering consultant (©) Asearch engine (©) Customer feedback lume S90] S80) Hem aE (a) ata dole (0) extra east (ater Orme (8 focus group 24 SEN 24 5 Bh me A) A AN BIN — EBON CI ae {HRI} 22H0| 0] MEAMEOL cel PAIS} SEE BOI LUCK The Customer has communicated with us a let on this project} ‘a, ef EAA MEMS wo} #4 S80) SCKHaving ther feedback at every stage af the process has been helpfull 22 82 (Dior 43 What isthe next step in the project that the speakers are discussing? 9) Giving a presentation to the etent () Sending a product to another group in the company (C) Creating a schedule for the next phase of development (0) Determining the price of a product Brio] Sot6l> Oe MEME OI CHS EE FELD (a) seaopn e821 (8) Au ce Spd ae 007) () cha a og Ba 1 (0) 88 21281(81 phase 2 determine ate a) ABE ANB RI RARE ChE Ek AL eto} Fst CHAOS SIR S28 Met MLE IA RE 21 Bl sounds tke we're on schedule for completing our beta version)B4 O}POIE OPED 1B! ECKThen we can hand it off to our marketing teamiat BOER AEE (OM Paraphrasing Bll hand it of o our marketing team + 291 Sending a product to another group in the company bbonbb M-Cn Hello, this is lan Nelson from Regal Bathrooms. “I'm following up to make ‘sure that you're pleased with the job our ‘workers did in your house. W-Am Thank you for calling. Yes. They did a great job. The bathroom floor was replaced, and ‘the new tile looks great. 'm very happy with the job. M-cn That's good to hear. If there are other jobs you need done, !hope you! us again. W-Am That reminds me. 1 was thi replacing my kitchen cabinets, Is that something you'd possibly do? ce “We don’t, but “I ean recommend a company loften work with. Their customers have been very satisfied. “Let ‘me get their phone number. One second. Wem Thanks. Meise, fa Baloo Bee AAO _2aRM aA # EO ISHN ter] gs. ‘eetg cain eu Of MALRAM zIIC 2 BBHOID. Se HIEIOL AMSA, MEIIE HRI, A oF BHI, CIO, S28 CHE AO] owt MCA BE ab IMBUEL Of Aaa wee, yet ae mar et ‘Boiss, 1 >>) as Wea? Oe, sine! AEA Seite AIA Sse =H si@uich, S01 Fa eIREICISe, >A okie, 22819, eau, © O18 followup 24-2318 R81 replace iI} reach out 221 46 ‘What isthe purpose of the phone call? (A) To help a customer choose a product (B) To check on a customer's satisfaction (©) To inform a customer of a price estimate (0) To advertise a special offer acl aaie eae (a) aol MB SoHE AE SALT () 2ael SIRs areca (0) zal 72 28 wat Fat (0) Brig asian [8 satisfaction 5) estimate 2% special offer 7H ea BAS BE - BEL RAE ‘UA Af cANOLY $21 EIEOI Ta] LOL oF HOE HST ‘IB Hel $4 SH BE SICH folowing upto make sure ‘at you're pleased with the jb cur workers din your house) 28 Hoe wo} BBE (BOI Praphrasing_CBSt folowing up to make sure that you're pleased withthe job “ ait2lcheok on a customer's satisfaction 45 ‘What does the man say about replacing kitchen cabinets? (A) He guarantees his company will do a good job. (@) His company is too busy to do the work. (C) His company does not do that type of work. (0) He thinks it wil be an expensive job. (ave #01 Uy aA el RODIN WEE (a) sito sb wei et (B) sito] AS Lue SH w+ th (c) sis ae 2 we sal ect, (0) 201 gol Se oem sec of8| quarantee SEY, VSI expensive EOI BO] SE MAN BEL ~ YON BL MO aad BSS 2 CFE wat AOL Hf ARIS AIRE et was thinking of replacing my kitchen cabinets)Ol2}OM SAI 77/14 BH ‘RNs that something youd possibly do”) x} APE OILRINE dontiaiz Hone BEE (Coe 46 ‘What will the man most ikely do next? (A) Send workers to the woman's house (@) Find a telephone number for the woman, (©) Gheck kitchen cabinet prices (©) Discuss a new product with some workers, TEsT2 41unt chgot mate wa BEDI? (a) otal soe sexe UP] (e) fn a iets $71 (c) Fe 8 721 a1 (0) xr EON Bah 91571 a MEAS Ie xP oN ‘7 ofa} AOA xh] HEHE SIN ate = 4 2K can recommenda company |often work wth) 7171 SERS ‘ROMEAICHLet me get ther phone number)? HOD OPA ‘HY aio] ON se 2818 2 4 OI, eH BEE COC, Paraphrasing. Blt get ther phone number = 8H421 Finda telephone number 47-49 WB My name is Leura, “I refill my medication pharmacy once a month. But fon Monday I'm going to travel abroad for work for two months, and | wonder if can {gota two-month rofil this time. here att ‘M-cn It shouldn't be a problem. However, your doctor must send us the two-month prescription, so you need to contact hi first. W.8" Oh, see. “rl give her a call during my lunch break today. When are you open until today? 'M-Ch Until nine pat. But once we receive your ‘doctor's prescription, “we can deliver the medication directly to your home. Of Mol galgncy mew sol et O71 SFA SecWe dud, aed BRULEE SB Ee {212 UPPED, AHA ofS 51S EF sles Bae. ENRON, ee ouPrsaMlNS a AL wE ‘aujo} IU, 22 oot gt AH a, Of of, 3822, ot aaArzI SUIPI eID, OB taba ast Se oAAPLS, sine! ower EE oR His og MB C8 $5 e8UI, 9181 medication % pharmacy 4% prescription ge, 47 Whereis the conversation taking place? (A) Ata travel agency (8) Atapharmacy (©) Ata mobile phone store (0) Atahotel aks ofc o}RoHKIZ EF wom eos (0) 80k wae ose aval BLS Bet cOL Ba ‘fat CAAIA XH 6 SoU FW 071 SEONG OCA ef 2 XI refil my medication here at his pharmacy nce a menthia., ain Your Biz (BIC 4g What does the woman say she will do at lunch today? (A) Go to the airport (@) Print out aticket (©) Register for a giveaway (©) Calla doctor Ofnts Sie Blok 2512 w OLED were? (a8) eres) (zeawerl (0) 21019 eater 1M giveaway 28, 2S ts A Ala) BU Of} Oe BADE # 2oIeID Bate a OE WH CN > HAZI Stop AGHA give her a call during my lunch break today OEE 22 (OC Paraphrasing Bel give her acal-+ es Cala doctor 49 What does the man offer to do? (A) Arrange a delivery (@) Postpone an appointment (C) Check a discount rate (0) Download an application nie S918 at zatcia mes (ate zxiep1 arrevisp1 (0) B28 siteb1 (0) oFzaPHDLs eRe) 81 postpone 1c) es A Af) ~ oto ae Fat ‘UNDE xt AOI Ofol WOR He CIE HAE @ + chine can dalvar the meticaion drecty to your homel= MISE $12. 92 BEE (ole ing CEI2| dover» 221 Arrange a delivery50-52 M-Au Mille’s Sporting Goods. Joey speaking. Wear Hello, 1m calling from West End High School. “We're looking to make a big purchase for our student baseball teams. Our equipmentis getting old, and we would like to get new uniforms too. We have budget restrictions, though. M-Au Well, we do offer discounts for bulk purchases. And we have a number of price ranges for uniforms; many are very reasonable. Let me get the manager ‘on the phone, and you can discuss the specifics. we BelAzaSeRUC Ai ZoRRUC. of Heo, HAR gE DEtmO HMCBLC., fe OFF Sed FONE Bt BUC, I= ak RUBE Me Fafa NO1o, ete OE AO] Bo, cea 014) gels Seu, am SUB 2K) igen, OFF XIE 2H 1, ARO AN fem a are AVE to eM, off purchase Pi restriction me reasonable 50 Where does the woman work? (A) Ata baseball stadium (8) Ata fitness center (©) Ata shipping warehouse (0) Ata school of oc 622 (a)oreas ems omeaa om aie SLU BE o1T=I BER ODE 3 Wa AKI LAE BON Ble calling ‘rom West End High Schoo) 8! 08 So} f= (0) 51 ‘What isthe woman concerned about? (A) Astore's closing time (B) Overall costs (©) When an order will be received (D) The color of some uniforms. Ofnke #8 aisiEaI? (ay ats Ah eau (see sear, (Ruan dah Ae AFB RA oft P21 A OF 3 CNOA St OFFI Sik CH POH sla BIKE looking ta make a big purchase for our student baseball ams) 2 81-8, ELA OL HI SCH We have budget restrictions, thoughla #o=a BEE (BI, 52 What will the man do next? (A) Look up some prices (6) Package an order (©) Call amanager (0) Check the store's inventory xe ceo FeIB we 20077 (a) 2424 t0}@1 @) see E8801 (0) BB01 sEt6P1 (©) 7PL5t 88 oe ME A BI SCHON DE ota AAU aA SHE et AL MIE ARIE A ‘BAH SE(Lot me get the manager onthe phone, and you can rues the species OBR BEE (COIL, Paraphrasing } — ame steht AIS OFF wk OR wo ole {200M 7} FRSA! SAMOA TOME Belo 1 BSH Bo] ‘$e QUIZ BAH FAK can offer a ton percent dicount ‘on the total cost of your order and replace the pink roses with yellow ones)3. MRISIXt OFFOIAE Zo} ofOIIE Bix] BIRCH! id tel aryone about the rosesio} BES SagRoDe, KeI Bole mAHBkE APIS WIRD! AeIolake SLE w+ BIC, eA} He (aI, 56-58 3218 ese Unfortunately, our development team hhas some bad news. I turns out °% "we'll to push back the shipment of the prototype motor we've been developing {or our client. M-Ca Uh-oh, Why will there bea delay? W-8r Well, some of the components we received to build the prototype are failing init tests, so we won't be able to make the delivery deadline. Janet, could you let the client know? W.Am Yes, 'l contact them right away. ‘MCh And Slike the development team to ‘start giving me daily briefings about progress on this issue. Of SifaINs nul et BE AAI BSLiC, ES SIS 21 a7 HHA ADE Beto} 8 oF LI NPL mete lp aa? Off, ARIE A871 Sed WE PR OTT ALA [SRE] SO Ms 1B BI OLD, mH Tapl Busaisoig? of, Hz eateiAeu,2 Tel MEE 01 Sma] eK ce AOL sg At SHS, OFM turns out that) = EOI Lich gw wo, push back (216) D/C} protatype AIS component # inal 1821 prograss & (a0 56 What kind of company do the speakers most ikely work for? (A) Manufacturing () Financial (©) Publishing (©) Educational SHES Of SIEOLN 8H ETH was as ae ag es ha UB et —se|2F a ‘Al XP 3 cAAIOLA| XHLSOI 22H 6H RH @ ADE 2 2] 4848 OIF BICKwel neo to push back the shipment ofthe protctype motor weve been developing for our clon) @! 12. 2 bo} BRE (Aol, 57 ‘What problem are the speakers discussing? (A) Apause while more funding is obtained (B) Adolay in making a delivery (©) Aneed for the company to relocate (0) The loss of some experienced staff ANSE ofa BAH cH Sots ETT (A) ABS cf mas Ser LAL BE (ema xe (©) suv orsel was awa SHOE Of obtain SHC, 1 relocate oleic} os BLUB Bet sts} 2 WOE 28 CANOE flo] HS te OH & A et 2| A848 DIO ICHwe need to push back the shipment ofthe eintype matne wre heen develning fr ur et)? $87, DE RIAs OF 7 FXEIRIWhy wil there bea delay?) 20 | 40] Ne] Ht ODH71B Off 7a Ome BEE (B}OK, Paraphrasing Hl push back the shipment FBGA delay in making a delivery 58 ‘What does the man request? (A) Areport from the client (B) A faster pace of work (©) Adaitional employees (©) Daily updates from the team Uris 2018 aust” (a) maozRe| ena amex ae oars (oye oe ara a 4 A A} BHR ere] 284 )8h WTOP OPP COU >FEBIE o| SoHE HAVO st wel BIW 8 2404 tke the development team to start giving me daly briefings ~on ths issueln 24tsIn OSE AEE (OOK, Paraphrasing <8 dally briefings» #91 Dally updates 59-61 Good evening, Legend Hotel. How may! help your Hello. m at the local airport. Does the hotel run shuttle buses to here? We usually don't, but..was your flight originally scheduled for Central Airport? Ie was, but apparently there's a problem at Central, Yes, °tthere's a personnel shortage, but several lights have beon rerouted to the local airport. °We have started running an airport shuttle this morning, OK. That's good news: When isthe next shuttle? Buses run every half hour. What's your reservation number? °'l ensure that your room is ready for you when you arrive. eigeo. AE UNL, FoI SEE? BL QWSMIR, ME xB EHO, aso oP mx] simoaR Sei 12? O SBS SR el Mg, seer wert aeH ae BaD IR oF BEI? Aes, Tet so} MO PT I BOHR, Of 4, 201 Ha Oi BEBOI AL aRIOR BIC, MLN BEE (AOC 6 What will the woman do for the man? (A) Give him the shuttle company's phone number (8) Find information about Central Airport (©) Give him a discount on his reservation (0) Make sure that his room has been prepared Ofte Is PRS 8 101712 (A) ston A aA es 321 () Mss Bolo we ae 271, () estoy fe e857 (oy wato} 44 ul aete 46 es 8 Ada) — Of AH let wd OPE OMY CALA AOI S54 230] Bolsa ta -ACHensure that your room is ready fr you when you arrive) 2Moo8 BEE (ODI Paraphrasing «48 ensure that your room is ready for you 22 Make sure that his room hhas been prepared 62-64 CH + 1014) au Hi, Marla. I'm calling to check whether ‘you received my outline of the design project for your apartment remodeling. | e-mailed it to you yesterday. W-Am Yes. Thank you for doing such a great job. © really liked your idea of opening up the kitchen and creating an open space with ‘the fiving room. M-Au Great. If everything looks good to you, | rt ordering the supplies tomorrow. 41 don’t ike the ceramic tiles you picked for the kitchon. I like the marble ‘ones much better. I know they are more ‘expensive, but it’s a small spact 2 SOM, 1 om cIostES ee am mae oL ASG WOMEN lst IER, Of ole sau, Of ate Bao>L ALE ANRC, HR EL adam eel 28 SHAE ofco}} ae oH S209, 2 wMUe. oF og EAC, Ue BE eS Aina ¢ 28UC Of Ail, Bagom na! Het) eo] oHgat 2 Bos, date eo HEI} BAER, IM cs aie, Be azOLIND. O18 outline 2, 2 supply BS marble el Porcelain “ie 5062 ‘What dd the man do yesterday? (A) He visited a property. (8) He contacted a supplier. (©) He sent a plan, (0) He took some measurements. ‘ane on eae aE? zal wee (@) Bazin gee (oy 8c (Oem a 18 property 2.4! measurement 52! es EB er oat A} AL CHOWN Om AIDES Het AN MEMES! IR SHER] SIRF EBICK cling to check whether you received sry outine ~ remodeling, OP OTOL SICK! e-mailed i to you yesterdoyha 8) 30H Ho] mas AAIIS ofa ols & BB B14 Gc eta aE (Cot Paraphrasing #8! my outine » 21a plan 63 What does the woman say she likes? (A) The cost the man has estimated (B) The open-space design (©) The colors the man has selected (D) The remodeling timeline Oe Sool ogo Ec waIETT? (a) wah ete mesa an (enna ae (Dee a of estimate 28 UC, 28} ie) ABA BI ox} of ch wate 3 i 3 ME CAA SER eH tI Ik RS B2I EAE { OfoIco}} oH SCH realy Liked your idea of epening up the ktehen and creating an open space withthe ving room) a Mose ae (BoC Paraphrasing Hil creating an open space ~ Blo The open-space design 64 ‘Look atthe graphic. How much wil the woman pay for each te? (#) $12.00 (@) $6.50 (© $499 (0) $2.50 Are to 16, fn ere ON ON XIN EI (a) 12g (@) 65st (©) agonal (0) asset Ae} att et ~ OND dL ao iB OH O;PH Ob! CIA FWROS DE Ae elo] HBO gt ECP (don tke the ceramic tes yu picked forthe kitchen, "ate Eo] $88 CECA Uke the marble ones much better 1-2 WICH 2! SIX, HE B2IOICK! know they are mare expensive, but i's a small spaceloleta @ A=} Hai Ef @ AUN 2108 & + IC, oo|xo aN HEI Ele 4SEAIOIS. 2 ege @or 65-67 8h + 71248 W-8e We do have availability for that period. ©The type of room I racommend for you is normally 99 euros per night, but we can offer group discount. M-cn That'll work. Also, on June fifth, we want 10 take our clients on a tour of the local attractions. Could you help arrange that? \W-8r We have an event planner here who! be able to help you. His name is Pablo Gonzales. connect you to his office ‘once I've completed your reservation, eshte, of ree oxym soR ee ta BAB slo oeteeia Bud, wol 671 OAL OF rll ao] AL, aE atte tee ‘28 tol goRatA Et BOI] HSRC. WL saet saute, « 6m seine nas cee xe} st BBO Aede, SR Sosy aR? OF COL SSH AN 7K aL, oe ae BueAMS, aor oNRalehe He AEA tase ceat@tic, Off] make a reservation 28K} normally 85 attraction (22% compete Ofek Test2 47ecutive suite | €120 Dele double | €115 “Standard king = € 99 Single basic €89 65 Why is the man calling? (A) To request a room change (B) To make a group reservation (©) To order room service (0) To complain about noise ‘esis oie sim 712 (a) aia wig eater es) so8 a ore (BAHAR Fenian (4S ma goRen EALUIB Be PH tata ‘SA 3 CHAO 68 TRIPE SRA BION SE! Tats ta AIEEE tie to mae 9 reservation fara group of clients ‘hat wll be visting our company trom the frst tothe sith of june MORE AE (BIC Paraphrasing Bla reservation fora group of cents ~ 3iE2La group reservation 66 Look at the graphic. Which room type does the woman mention? (A) Executive suite (8) Deluxe double (©) Standard king (0) Single basic A St S16, fn ons mt SNe OHI? waa sa eras (oawae a co) 82 aos, ed et ats A - ObaF taste a 2 CR 3 wm HAF IO] BAKE MH EIR SM THN 99 _a{The type of room | recommend for you is normaly 99 euros per nighlela RODE, 7250014 FREE ROW SEE (CK, 67 Who ls Pablo Gonzales? (@) An accountant 8 Aciient (©) Abus driver (©) Anevent planner mise BuaAE S7eb"? (a) abun ez (MA Seu (oye 7 oi) MA BI mse BLAS) Ie} (FRY AOL OTOL SHE ABA IRI SICWe have an event planner here whol beable to help youl IBS nh @ ‘BALALhis name i Pablo Gnzalesiaia Home 22 (OI, 68-70 cit + trey M-Au Hi, Joanna, ®°The management group ‘needs to submit nominees for this year’s award for outstanding employee. My supervisor wants to know if any managers hhave nominated anyone yet. Not yet, Charles. | e-mailed everyone ‘about ita waek ago, but haven't heard anything yet, ll have to follow up with ‘the managers and let them know the deadline is coming up. OK, well, printed out a breakdown of the customer service representatives with the most five-star reviews from ‘customers last year. We had someone ‘who was really outstanding, ‘Those are excellent numbers. Could you {90 ahead and submit a nomination? We StasHem, ZOU, Bete eos Ae SxS Migalof ls, BelX| BOL SFIS FE -fo| eR 2b a Olt, Of ob di012, A, SFB a1 SFUPL OIE std, ob BwRAAIOM, BeOS 2 A oHIRO|cpyo nea BeIOHTOIR, ANE, &, APE xREel 22 97M THR 7 Bol we 2a AMA eIES RUM RatNOIS, 221 ext Boe oI IO, PaOF SxpraISeD, SMO au 88 AE Fantoig? 181 nominee #82 RIFE! A! outstanding ‘HOHE supervisor 2A} nominate #48, XIGSICt breakdown EF, 8H representative ‘aan a Five Star Reviews = 8) 8/8 8 dowge TRebecca Jada Kent woane BoE) 100 2x) Teale ADE 68 ‘What isthe conversation mainly about? (A) Asales stratogy () An improvement in customer service (©) Anew manager (0) Anaward cane 8 SOL BB 20017 (a) geet () sa Aa es () ed mist oe 18 improvement 28 oe SE ed — gate at RD] 5 QALY Bante Bet 25 AIS Sy RSET HERE OF dtc(The management group needs to submit nominees for this year's award for outstanding employes) 8, Balt ot ‘e-PeIs 48 NalOl LEER! AIT S12. Ao Hy supervisor wants to know if any managers have nerinated anyone yell ORO iol +23 Bel! OO} IS Oo] 7e2 YORE BE (0) ort 69 \Who does the woman say she will send a reminder to? (A) The management team (B) The customer service representatives (©) Amagazine editor (0) Arepair technician ors POH Bole SRC BIE? ae (ewe BE (anes D)4elian (8 etor BEY repair $21 ah A AY BAR — OI On a AD A) 3 Yt CAME BeIROIA = OS SBN O}IBO| CP 22 YE} ARICKIU ave to fellow up wit the managers and let them know the dealin is coming up #20 0} Re (avo, Paraphrasing Hatt the managers ~ 28291 The management team 70 ‘Look at the graphic. Which representative is the man ‘most likely talking about? (A) Jorge (8) Robooca (©) Jada (0) Kent Ara so 16 aH ska ONE AE Fe ABE wari (e) airy () moc oa Ae} 28 ol — expr Ba at {BAD} OAR CNM BIAO| lek 21 271M CHS AB 7H 2B Ol BE 2 ABA WETHER RAIA BACH printed out 2 breakdown ofthe customer service representatives with the rast five-star reviews rom customers last year, HL "AO Ia Sof! 21 SEICWe had someone who was really outstanding HC, SAO Hn} HRS 7 OK A 2 aMtola a2 (Bc PART 4 7-73 82 W-8r Looking for an interesting activity to celebrate the coming of spring? "'Winford Gardens offers an escape filled with calm, peace, and quiet just a few miles from the downtown area. Winford TEST 2 49Garcons has acres of outdoor gardens filled with plants you won't typically find anywher 4 of Mexican blue palms. If you have nev | these striking and unique plants, now is your | chance! Winford’s café is a converted | that used to be a greenhouse. The surrounding ‘tropical plants and flowers help make dining there a pleasure, | | | here. “This weakend wow have an exibition | Bo] © 28 71451 Set SOIR BER aa SLO? BEE PASS ANU Ma} 3 Of Wot a BH, , OI 7+ 58 SHB ABYUCY, BE 7HEOIE 01 28 Of IME BEI 925 ME ABE 7ISE! WE Of] YEO] SIAL, OF FHL ‘ithe OULRBROH NIE ef ORIEL WF 1 SOI S881 NBS & ol BI, nIgo] leILCH AIRE Pe of 240Re 28 72 URE 5821 Be a/aa Bee Ie Os i A ei IM a BL of) escape S1)(652) acres of 125 exhibition S80 convert 7ES8Ich typically €6, n What is being advertised? (A) Atrip to Mexico @ Acity tour (0) A arm visit (©) Abotanical garden 390] amen 7H? (a) 913 ot (B) Ale o% owgee (oaBe a BS Bel ~ anlage 2 sy} See IEE IES AIUOL Sat w OF Bo ROL 4 BE, BA}, BORO] 71S EMI ABEICHWinlord Gardens cllers an escape filed with calm, peace, and que ust 2 few miles from the downtown areal 2185 7}G0H= 0| 2 oc NE 83] 9 4 Bie ABSS 7IS2l WE of BOI eiCWinord Gardens has seres of outdoor garden filed wth plants you wort typically ind anywhere near herel2 &F 12% 30} SEE one, 72 What event is happening this weekend? (A) Acompetition will be hel. (B) Special plants will be on display. (©) Crops will be pianted. (©) A special sale will ake place. fe wor FB APT ete 2? (a) 821 ee 20 (0) S48 4/80 af 20K, (o) S888 a 201, (0) 88 we] 8 201 Of crop eh A AY) — of ION AD xb SPO Oe! FOL XIE SYIASHFOH ELIE oO _B(This weekend we will have an exhibition of Mexican blue palmsio[o o ie0Ln SRE! AHR Fol Rie, xiao] 218) UW you have never seen these striking and unique plants, now is your chancal™I2 O52 S8 (BOM, Paraphrasing 39] We will have an exhibition of ‘Mexican blue pale “221 Spocal plants willbe on display ‘2819 these striking and unique plants ~ 821 Special plants 73 ‘What does the speaker say about a café building? (A) It will soon be repainted. (6) It was once a greenhouse. (©) Itis located near public transportation. (0) Itis closed this spring ts el 01 apoE aH? a 2 tal met eta aor, (@) ai 24orc (c) 45a ao asat ye, (0) 280128 Barc eh AI Af he — stp 7 ON Bhd a 2 Shp} Suto BRE stole eal Sols 2B Ae Ue (Wintora’s cafe is a converted building that used to be 2 groonhouseleia Ooe BEE (EOC 7-76 M21 88 Mau Good afternoon. Welcome to this week's ‘managers’ meeting here at South Truck Deliveries. AAs you know, we've always written performance evaluations for our drivers and other employees on paper. | am pleased to announce some Important changes. "Beginning this year, we ‘will use a software application called Personnel Profile to enter performance appraisals, Let me Introduce Ms. Hwa Young Lee, the head of our IT department. "She will walk you through how | to enroll in a training course on using Personnel Profile, and you will complete your enrollment by the end ofthis meeting,2ABSILD, OF] AA mt MgO eh Of WEL BIH 28218 BBL, Sct, ok BF SAO Ce 912 aPim Sol ae aL Mew ALSO! EIR ‘U83)A Shot ILC, SHINE MANS REIRIORH: ARO| onmerOHse Age BEF BDH ea OIL, 921 9] ARR! ote Mi TIBLICh UOT AS SL AHO ‘Be 28 331 Sake WR OOH Quam BIE, aKe ef 0| OD ix BR HOF HC f8| performance evaluation 2° SP} appraisal 27) wall through 8 AOI BB ONC? enroll SEK! % ‘Who most likely isthe speaker? (A) Asalesperson (8) Amanager (©) Asafety inspector () Asoftware developer ane Syela wer (a) wt (aux (taste (0) Ameo at ff inspector 2181 gs SALLI 2 - aeolet S17 101 WH ION O11 AR RY MEL AS OY a UR Sle 28! 21% ete WeLcame fo this weok’s managers) meeting hore ~ Delveriesia 2 io Wo} AEE (BOC 75 ‘What isthe main topic ofthe talk? () Adelvery route (8) Acorporate merger (C) Performance reviews (©) Hiring procedures alls ese0" (a) a (6) 7 Bt oun as at ‘of81 merger 88 procedure 28) ed SMU BE ~ | Six} SON SIE! HAL MEMRIOIIE ARE HOK HEI OS ANBAH QI BPH DI OfBegining this year, we wil, use a software application called Personnel Profile to enter performance appraisleOlt0 21% B7HE HE ES WC ABB ob 7e2 gous AE (Cr Paraphrasing, 821 performance appraisals +28 Performance reviews 16 \What does the speaker ask the listeners to do? (A) Pass along some information to workers () Sign up for atraining course (©) Got some information from customers (0) Talk with employees about their goals for the year ‘shite Asap 2948 seem SBI? (a) aginst 32 BEDI (@) 28 2401 58501 () maose ae 21 (0) sia et 1 cate] of sign up for “ot Bict Ae AN BIE arto] 9 ARE HAY OfRt UO AR AREA HAs BNI AIBN BEE 3 no] SHSI= URIS ofa! elu ZoIn OIE ol s2P1 ‘Be MIA] BBS eNEADEPCHShe wil walk you through howto enrol in a traning course on using Personnel Profile, and you wil complet your enrallment bythe end ofthis meeting) 258 82 (BOI, Paraphrasing. All enroll in-» #91 Signup for 77-79 28401821 W.8r Hi This is Ms. Mitra. You're scheduled to move my furniture to my new apartment tomorrow moming at eight. ™'m calling because | just learned that the freight elevator in my building is broken, and my apartment is/on'a very high floor. | will chock frst thing tomorrow morning to soe what the situation is. But please ‘give me a call as soon as you can. "1 have an ‘overseas trip coming up next week, so this work will have to happen soon. 21d, OJAI, FL OF GAOL 7A AL OE SPIE Sol Be, Ha AARON UE HE MEMO! = ‘HOHE 2B tn BHLCEIL, A ONIEE He 2 BON RGU 1, ll oF80 ADF 1B) OF etn Ie. 71 ‘508 Hal 2 54a, ChE AOU HloRNO| OU o| BE el pra 7 ‘Whois the speaker most likely calling? (A) Areal estate firm (8) Amoving company (©) Atravel agency (©) A furniture store TesT2 51 rT fabs pov esi le BE (ay #5 OA (@) on A, (©) ot 7H A} BRI SpE ate he Le ‘dap | 8H APF LONI BAI 7 XHLEI A OnE Bt 28 Sol SIH Youre scheduled to move my furniture ta my new apartment tomorrow morning at eight BH 212 S20 AEE (Bord 78 Why does the speaker say, “my apartment is on avery high floor"? (A) To correct a misunderstanding (B) Tonegotiate a price (©) To.ask about a property's value (©) To warn about a situation sri 91° OEE I ee Bol NALCTeIA BEA (A) oai8 siewoan (8) 728 eessiein (0) 88 not ye Botan (0) 8 ct ens os Sano OIE mje ~ M OME ee Bol ICH BAI eI OLN Ha ZIROL Re SHER ewe ae CHE 2B we BALCH calling because | just Learned thatthe feiaht levator in my building is broken 82! 6 IRE PiaWooe, -naloat M0] US + Sch WE ola Bela OIE w+ IC aI 2 (OR 79 \What will the speaker do next week? (A) Host an event (8) Make a payment (©) Travel abroad (©) Begin anew job ante cis ol Sag BW 20K? wa) waa edgy (c) satan WA iM AN BEI ~ axPH CH Og ARP Oia CHS OF BfSO}0| SICH have an overseas trip coming up nest weeklit BO™E 32 (CIC at Paraphrasing. EA have an overseas trip » 20, Travel abroad 52 80-82 ue M-cn Good evening, everyone! Welcome to a ‘new season of City Opera. | bring some bad news, \'m afraid. Soprano Lisa Gornicka informed me earlier today that she will not be able to perform ‘tonight. | know how disappointing this is. But | also have good news! Soprano ita Marks ie in town and has agreed to step in for Ms. Gornicka, Ms. Marks familiar with the role Iso knows the choreography, worked with our director when this, production premiered in Toronto. ®°Wondering ‘what her voice is like? Well, judge for yourself, but | saw the reviews from Toronto, I can guarantee ‘that we are in for a treat! SRSOHD, Of! AE OMEIO] MRS AO 2A! 2B BE eh ARSE SIE ANS 2pROLD, Ama a me 71a ote Nee Ob wee Bic BRL, Oi IABP RI WUC soe EE ANE QuHO) Asal. of 2) SY ADF AMO) Se MELT} ANB ISP BASLE, 8 A ie ae) 9 2 Em 2 FOL, 01 BOI SON 34 2 SSE of BRUT aM IHL ROL SES BU Se Ch SMe] RAP} OK] BBSHAIIO? ©, AAR EkDH St 9. SIR) RE APIS Moke. AP} NeBAEM, 7c mau Of dseppoiing ABA stepinter Bc) | ct choreography 2 producon 3B premare Wig aelaniel fora ea Hts 8 80 Why might the listeners be disappointed? (A) A performance has been canceled. (8) A performer wil not be appearing (C) Anew production will be delayed (0) A production is not new. ange am se uP (a) Ba| aise (@) Berar aterm tes 201, () Ast xia ote, (0) ago Na 2x, ffl appear 228i 4 A AN BI BIRO) zat OFF xp) SFO Ame 2) DUP} APH OS BAS w+ BI 2 RBEHSoprano Lisa Gornicka informe me eal today that sho wil nt be ale to perform tonight, ok} ELAR] ott {know haw dsappeining hs isin 8 208 20} = (aC, Paraphrasing S811 she will not be able to perform * 891A performer wil not be appearing81 ‘What does the speaker indicate about Rita Marks? {A) She has flown in from Toronto. (B) She taught the speaker. (©) She has experience with a role. (0) She isa good friend of the speaker's. Ashe 2H S01 aah PRIS BAISHEAI? (a) SESo use ct (Beis 728%, (0) 218 at E01 C4, (0) ssi crop rect 4a ate et — 7 IE Oy eH ANON ‘x7} Bye Ae a} OH st BI ECHL, Of Bo) SEROMA BOLE of Isla Bl =| aE @F RE WBZ QCKNot only i Ms, Marks familiar with the role of Laura but she alse knows the choreography, since she worked vith ou director when this production premiered in Torontahit one age (Co, 82 What does the speaker imply when he says, I saw the reviews from Toronto"? (A) He attended the opera in Toronto, (8) An audience disliked Lisa Gornicka. (©) Critics disagree about Rita Marks's performance. (0) Rita Marks has been praised for her singing Aap} eB aPC} UIBG MOIa"=In SM mFS AIT (A) 2 SES0IM we! onto aH, ©) BaBe a) meusiE aoc (©) vInPHS 2} o.A51 Beta cat Sito Ie AECL (O) ae Rae ote ar aC Of eric WD. disagree A201 <= praise isi a Sto os ot ~ Se sito RR He Bol SI gol 49) $427} Oj8tx] BBBAIWondering what her voice is Uke?) BRL, UBEEO off aFeahee 71H CHI can quarantes that we are infor a treat! AO OF SAA], SAVE BB IE BP} RUBS Ute lew 4 OL 1. ets 82 (D0 83-85 #12] Bal eam Thank you for inviting me and other members of the marketing department to this ‘meeting of the research and development team. ‘|=We always welcome the opportunity to share ‘customer information about our toys with you. 'é like to start off with some information about the temote-control car that we launched in department stores and toy stores one month ago. its been @ mixed bag: “Customers love the smooth action of the car and the high speed it can achieve. However, they aro somewhat disappointed with the rechargeable battery the car comes with. ® ‘encourage your team to find ways to make the battery charge fastor and lat longer ye! SFE eo 6} IE SB AM zt AUC, ke At HE Tet FR Ue 2 (ni oo tech, f= a ape et 221 Rgxl GB! Be! ABIseta Much, BoE mMAUEL BABS NEte| FoAe Sue SUN Wee AEE A {ove sng xis we es Sate oe CL caer ‘ge)m QO, fe] S01 ch ME of SoHE ON ER = HOM SOFA SLC, f8| launch 48K} mixed bag (8714 #1800 ‘achieve SAC be disappointed with ~al sect rechargeable £47858! 83 ‘Where does the speaker most Ikely work? (A) Atan automobile company (B) Ata data analysis company (©) Ata toy manufacturer (0) Ata department store Bri OIC te a EAI? (ay mise aK (B) Hole Bassi (c) gue meat ose oa SANS Be site| BEX ap} WHOL XHIBE Ga AOL ae may BM a 2} Ua 4 UE 71M OB matEICKWe always welcome the cpportuity to share customer information about ou toys with youl 8 low wo} fe (Cott 84 What does the speaker mean when she says, “i's been a mixed bag"? (A) The product she is discussing cannot be returned for a refund. (8) Customers often purchase more than one of the product. (©) A competitor has developed a similar product. (0) A product has had both positive and negative Sp rH SRQUCr een BE PS SPIE? (a) sap} >So Ble NS RHEL aE > ae @) 2ABS SS NESS Hol aR, (c) Ryan wie es aH, (oy ame Bae! Briel Mae BIB SF wat TesT2 5318 competitor 2821 positive S321 negative #51501 4 sie] Oe yet — AF WH wel aE 2188 ble 9 Bal 2a AEX HOA aa oR > Bie MIE AE SH BovstCHCustomers Lowe the smooth action of the car andthe high speed it can achieve) SIX ib Of ol ae IA WHEE CLA At DictHowover, they are somewhat dissppcintd with the rechargeable battery the car comes within HOOe, USE Mol el BE API UI BH PC) UBS Melee SITS H+ RIC, eM BES (OI, 85 What does the speaker ask the listeners to do? (A) Try using the product she is discussing (8) Improve one part ofthe product (©) Get more information from customers (0) Collaborate with the marketing team Sins ABOU F218 slain 2881717 (a) up Bain ae AB M71 (9) go FBP (c) mmewe) $2} ate 21 (Oyobree e>1 ft improve Zest ee Ata ve ato] 28 EE AD} OIG ME GO| ] Mam | OAISR WE HAE a "HOI 30} 2 wR encourage your eam to find ways to ‘make the battery charge faster and last ongeriz B20) 30 a2 (BoC phrasing S819! make the battery charge faster and last longer» 82iImprove one part of the product 86-88 Hes W.8r *Attention, Shopsmart shoppers! ‘in case you didn’t pick up our flyer, we are kicking off a Shopsmart giveaway event. "For every two cans ‘of Shopsmart soup or vegetables that you buy, you wil be entered in a drawing to win a gift cortficate that can be used at any Shopsmart location. Gi. cortificates worth $100 each will be awarded to throe lucky shoppers on May first. This offer is ‘good only for Shopsmart-brand canned goods. Act now! Stock up and join the giveaway! The more ‘you buy, the more chances you have to win! ‘SANE DU Oe, FHS HER! HIE UPI ROH! eR ch il NED} S40 Se BEB OME APIBUCE, BANIS 4 UU I 2 PON MOK DHE OL EIU ABAE 4 Me AS Ole FA SONI BL 5811904 1008 21 a1 SHO] BOLT A OP BAELIC, of ME ADE MRE BEM! ABBLC Cet AECHIal Bis Bol 2G Aol Sole! BOI wom ABR Y SIRE HELI O18 flyer SE! kick off API. giveaway P38 SB Grawing #2 gift cerificate 882 stock up BOI, ae 86 Where is the announcement most ikely being made? (A) Ata supermarket (8) Ata community center (0) Ata restaurant (©) Ata shopping mall Btu wee ofcbM Lor ae 2 BE (a) ani (eel (ae aus os aa ig Bet gh esl Spt SI Be See BAO TA olawe FRM Set (tention, Shopsmart shopper. SHOU &ADHE 42.4 2A 58, 283 FAHD MOICKFor every two cans of Shopsmart soup cor vegetables that you buy2ht 88 108 So} IE (AI 87 What isthe main topic of the announcement? (A) Adiscount offer (8) Anew product (©) Agiveaway (0) Avolunteer opportunity etal weal sate eae. wel @) ae (OreeuE (0) mea Ia) Ss aa is 281 — oh we stb} SURO Mele A7IK| Re OM cel QACIE Fe “2H AIS AIBICKin case you did't pickup our fiver, we are Kicking off 8 Shopsmart giveaway event 8! 0] 5 SE ‘BAO et OH Of Ia ome BEE (CII 88 \What does the speaker say about some Shopsmart products? (A) They are not available at all Shopsmart locations. (@) They are acquired from overseas distributors. (©) They are currently on sale (©) They are the only products that qualify for an eventSE @ Anis iy AION ast PoO|eeM waHLT (a) BY Anis xO 3a + ch (8) a1 sama pale (c) ea el Bore, () aol Fate RUE MOI, Off acquire FREI 2 distributor PERM quality HSI 4a) A AY BAR — Ab Anh ON B eet xp} Seto SH TBO 2 tooRe! See HEAL wee! A A BOI SRECHA certificates worth $100 each will be ‘awarded to three lucky shoppers on May firs 6M Ofe x 212 GANS HEIE BEXEOIE! BEICK THis offer is good only for Shopemertbrand canned goods) OBE WEE (MICE Paraphrasing #821 good only for Shopsmart-brand canned goods ~» #! the only products that qualify for an event 89-91 mehoIaia, Mau Hi, Mr. Collins. I'm calling from Silva’s Flooring. ®I was about to place your order for ‘the maple floors that you wanted me to put in, but | decided to call you frst. °°"1 just found out that the hardwood distributer has lowered the price of the oak flooring. °l think you originally preferred oak but decided it was too expensive, “The reduction looks te he shout fitean percent Please call me back and let me know if | should still ‘order the maple for you or if you would prefer that lorder the oak. QMsite, SRA al ahh OFROEN MMCRIL. aA Seb of ILS Ob ot BSE ote net sim Moja. wa ate Sat RIE BU HM 7H ‘esteem RICE ADE UES LIRR ARH I cin BIHAR, SOE TSH he LC, APH DY ‘a8 FM Ane CRLIPR FHI} Hex) OL BURR FSH ‘LUI ek A, ff lower ct reduction 2248) 89 What work was the speaker hired to do? (A) Deliver firewood (@) Repair a root (©) Install flooring (©) Complete a landscaping job sari fe 8 871 Sl BBEIRIET (a su @xgsa (c) a est ozaneee of firewood 2 ata) Mie Al BRI ax ASLO hoy ala Saka @ BL FPR OE ASK! el 218 no ISEB HT was about to place your order forthe maple floors that you wanted mete put in, but | decided to callyou fist ome EE (Cle 90 ‘What does the speaker say about the distributor? (9) Itlowered a price. (@) Itis no longer in business. (0) ttexpects a delay (©) Ithas not responded to his request. sine ERM Bed Sofa WHE oy ese sic, (e) cole geiein ect (oy siege, (©) 2401 Bats Hct eg MA) BRL aIxDH eH Ba BH 2 sx} Seleol Wa Gate Sal REMAP! BUS se IS. SASHCED Gl just found out thatthe hardwood distributor has lowered the price ofthe oak loringlat MOS BIE (AOI ” Why did the speaker wat to place an order? (A) He isnot sure what quantity is needed. (B) He wants a customer to reconsider a decision. (0) He forgot what the customer requested. (0) He learned that a product is no longer available. shite ot sien Ck? (a) 4801 gon} REN AI Bic (@) 2401 HS ARNON EHC (@) aol ae Als at, (0) oly mis 781 9 sche Ate Br SIC, of8| quantity 422 reconsider inst teh Me Af Be ab Batata Ihe OFF Si Seeo WE QIK SA RELIVE BLUSE 7S ‘Aflct etc just found out that the hardwood distributor has Lowered the price ofthe ook looringht 82, IX} a7 APE 8a) SUPE Haste A ucla BIC tink you originally preferred ak but decided it was too expensivel@M HOKE 15 [BYE AE Si SICKTRe reduction looks to be about fteen percent @ OH Wo} lee! OLN AXDE WE of SII iA) zt Miche 28 BY BIC, EL A (BKC TEST2 55all of you, our volunteers, for coming out today Ip with this project to install bluebird nest boxes. The Eastern bluebird is a native species that plays an important role in our environment, but it's threatened by habitat loss and predation. We have numerous donated nest boxes here that will help protect our local bluebird population. Remember that bluebirds prefer open woodlands and grasslands with scattered trees. Some suitable locations are already identified on the ‘maps you've received, ‘0 ‘45 ee Ao 28! 2 SEC, HN BA AE ‘ke Oe RRMUEN B71 BE Lh AL FLEA Oat 2500 AOR ZAR. Se THRs ERO P21 BADIA, ‘S20 OTM Sm UU, MA] AG} | RON RAB DL SU OFRON 7HPWE BH] PH LIC, 21 leo] mE RES WEBI Cl S80] W AMIBOLS, AMS & 0! AR] SFUPHOI 711 ROP Bie AR ACS AH BE 2. OM IE HEY PRHHO! Of] ARIE! BLE. O18 native species $8 threaten HSI) habitat AK. predation 24 numerous 3 donate 7P¥SC} population INE scattered 2018) suitable we! 92 Who most likely is the speaker? (A) Ateacher in a classroom (B) Aworker at an environmental center (©) Asalesperson in a sporting goods store (0) A guide in a natural history museum ante +7014 BET waaay (sa Mele (azz gaa na (0) so ena ex 4 BOM UB Be ~ ato es ‘BA AWOL MER Hel Bt HEIOl 24 712 BKK Wecome to the Central Vally Environmental Centeril DRAG SI alxt 1B RISKS Of! MEANS 7 HH Ob Lat A ABA) Of SSOIN AINOR Alsi Were so grateful to al f you, our volunteers, for coming out today to help with this project to inetll blutird nest Boveri 8 An HO} AEE (BIOF, 93 What is the purpose of the project? (A) To recruit volunteers (@) To release bluebirds into the wilt (©) To provide shelter for Bluebirds (©) To educate people about bluebirds sauna axe s2q07 (a) AAI aez8e (3) OFAN OF wafer (csr Bane AEB (0) AMES Onigol aah Beare fs shatter 248) oa Bg Be - BEES] gx ‘Brit Seto HA XI AH TEKS OM BERR 2] 91 Hi US) BA IRENE Oa BROPA alslo@ efeichwere 50 grateful to all of you, cur vlunters, for coming out ody to holp with this project to install bluebird nest boxes) OOS, waz (coi, Praphrasing_ $81 install Buebied nest boxes ~ 22 provide shelter for bluebird % What is marked on some maps? (A) Locations where work can be done (B) Flight patterns of bluebirds (©) The location of nearby attractions (D) Directions to the environmental center Nicol EAE 22 BOI? ame outs ue (8) abe Hol we ae (c) sua a asec me we 8 attraction (28) directions 2 24 1 Ae AY BA MI LAL 28 27 Suto OF 921 XSL HIRE ASS WEE Cl SS | x] 27150 che have numerous donated nest bores hore JM, ONE © 2) AIRS} LPSO| Oi7I>| Boia © BRE Nas AB BuEIe(Remember that bluebirds prefer open woodlands and grasslands with ecattared trees). 9, WE AED re HRIEOI MASI AcSome suitable locations are already identified on the maps youve recehved) 2 MODE, DRE EXE SkI6bl BE AV) RAIS le 2S 4 QC, meta BIE (Aor 95-97 a+ 3m W.8r Hi, everyone! °l want to update you on sales of our lines of dishware after the Introduction of our holiday-themed patterns. Our everyday dishware continues to perform as expected. Also, | am pleased to report that our New Year plates are a resounding success: total wholesale orders have outpaced those of our popular Dawn series of fine china. "We spent a lot on the design for New Year, s0 our CEO will behappy to learn that the Investment has paid off "Looks like we will need to rethink the Harvest Festival brand, though. Unless total sales reach those of our Café series by next year, we may even discontinue it. SASS Oe! ARI AIM RIE SUR, AF ATI IB Bey NOL Cat MB AA Be efata HEC, A DIRS NE! Sk WELD SABLE, OH NERDY Cet 397152 Ste BW, Bet EPP | IBLE, B01 BRO! 2 ie St ABS 3 S77] SB AGL, A CIS 3h 2 O71 Sa, XP HR ICN A CEO7E fe in ich, Ne! hd ARE NO 2-2 ‘QU, unamix SotgoN al AE HO eI SEC, ot HHO} ris BEL, ‘18 introduction £21 resounding 28 outpace IRC payoff 28 UC discontinue BSI ‘Wholesale Orders Pattern (Number of complate sats) 7,000 __ sn 2,000 Holiday 6,200 Harvest Festival 200 = Su SBERU AES) oy 700 a 00 rat 000 ae 6200 7a 000 aa 200 95 ‘What product does the speaker's company sell? (A) Bath towels (B) Dishware (©) Tablecloths () Danking glasses ‘aro St OF A SNEED? wy aa42 avi (oy ese oma ae aie ‘it Aeteoh ROI FMR 8 SUB ERI A, HIE AA) AD] AMES! ol WOOL CSE HES ANB GeleL2 EE want to ‘update you on sales a our nes of dishware ~ patterns) Ho. 22 BBE (Bloc % ‘Why will the CEO be pleased? (A) The company bought a new warehouse, (8) Customer reviews have been positive. (©) Shipping costs have gone down, (©) An investment was successful CEOS at 7 20172 (a) tana ya tt (@) 2a g77 B8H01, (c) Buz} ute, (0) Sxpr aeons a ae Av Het ~ CEO7E IMB OFF yt BOE HH CIR SHH EB GO| A] MOL, SADT A AB IFRS AHS CEO71 1 Zim 2We spent a lat onthe desig for New Year, So our CEO wil be happy to lear thatthe investment has paid ofolan #228 212 (OIC, Paraphrasing. 8el the investment has pald off “291 An investment was successful 97 ‘Look atthe graphic. What number of orders does the speaker say the Harvest Festival pattern must reach? () 5,000 (@) 2000 (©) 6,000, (0) 200 ‘Af S16, ere Sb 80] B Ho Sato BILD aero «) 5000 (@)2000 (c) 6000 (©) 200 oie APH a Oo Fm SH AO] SeaHOF te APE OIL NIE 449) URAC MAO} 2% ZICH Looks like we will nee to rethink the Harvest Festival brand though) 2x AR] Bolo 7 ASL OU SSI HEC, ESOP BAKE SELKUnloss total sales reaen tose of our Cab series by next year, we may even discontinue ist 1, SON eR 2ooodkeia Yat oEe Ae (BIOL, day of work at the Wildeats customer service office, Baseball season starts in exactly one month. TesT2 57"We expect ticket sales to be very good because ‘the Wildcats had such a great season last year. As. you can see on the chart, we have four packages. "CMake sure you let our customers know about ‘the now Sunday package. It includes tickets for every Sunday home game throughout the sesson. Our Friday night package, holiday package, and discount package were available last year and should remain popular. ‘SISA al ALA Atos BOI! Of ata eh, 012 Se OFF AION AISLE, A AON SL ‘S7t89} 6 SPL eUBOE EP BE OFF = See CHL 1), SHOU SRO), 271K) AD} SUC). SABO AS LY 2 Mb PINON BL et BH IONE AE OE 9 89) 821 eHMol BSI} YAU, BAe YAW, HAL A] 1), BO PINS ARI OBR 4 BEI BORE 71% 21] 7a aut 18 expact ic) include 8971) remain Package Name | Number of Games Included Holiday package é “oisunday package 16 Friday night package 19 Discount package: 36 POs Bue a1e aa 6 oR 6 waver 1 ‘ge 3% 98 ‘Who most likely isthe speaker? (A) A baseball player (®) A travel agent (©) Anew job applicant () Acustomer service trainer ale seauE ores (@) ove (0) ee et (0) EMA 28 Beat a Sg Bet aorta} SDE SRHOL ILENE De NBA ENOL AB SEH OE 257% BRECK Uke to welcome all af you to your fist day of work atthe Wildcats customer service oficel #23 30} 24 22 (00K 9 Why ae ticket sales expected to be good? (A) The prices have been reduced (8) The team’s previous season was successful (0) There is a new advertising campaign. (0) The team has many new players. etait a sie LSI? (a) 291 ets () Bol xRe Ao] eaatorz, (c) ze aim amo ac, (0) dole 44474 2c ft previous oie Ae AN EIN HY Ste Le OF bp Sy ASA ARS SIEM} BN] BON ee 27} OFF 2 Sel IHR We expect ticket sales tobe very good because the Wildcats had such a great season last year) MS. be BEE (Bote Paraphrasing 82lthe Wildcats had such a great ‘season last year + 821 The team's previous season was successful 100 Look at the graphic. How many games are included in the new ticket package that the speaker describes? we @ 16 19 © 36 At ato ise, xP sees MER Elan BB! 2] SER AWN wis re or (0136 At a 90 = aH Re AER ee MINN HIE 16 aixp] Selo eNBOL ak 4 aLewel atx ca 3 2 (Make sure you let our customers know about the new Sunday packagelQi 0} CH 858 OH 2, SOTA 812 1 ai BR! 2-1-4 14O\e AEE (BKC