Vision and Scope Document

for

Tutor Finding System

Version 1.0

Prepared by team 3

June 11 2023
Vision and Scope for Find A Tutor Page ii

Table of Contents
Table of Contents................................................................................................................ii
Table of Contents................................................................................................................ii
Revision History..................................................................................................................ii
1. Business Requirements..................................................................................................1
1.1. Background, Business Opportunity, and Customer Needs....................................1
1.2. Business Objectives and Success Criteria..............................................................1
1.3. Business Risks........................................................................................................2
2. Vision of the Solution....................................................................................................2
2.1. Vision Statement....................................................................................................2
2.2. Major Features........................................................................................................2
2.3. Assumptions and Dependencies.............................................................................2
3. Scope and Limitations...................................................................................................3
3.1. Scope of Initial and Subsequent Releases..............................................................3
3.2. Limitations and Exclusions....................................................................................3
4. Business Context...........................................................................................................4
4.1. Stakeholder Profiles...............................................................................................4
4.2. Project Priorities.....................................................................................................5

Revision History

Name Date Reason For Changes Version

Copyright © 2013 by Karl Wiegers and Seilevel. Permission is granted to use and modify this document.
Vision and Scope for Find A Tutor Page 1

1. Business Requirements
1.1. Background, Business Opportunity, and Customer Needs
The education landscape has undergone significant changes in recent years, the demand for tutors has
grown substantially, creating a business opportunity to develop an online platform that supports the
process of finding and managing tutors. Traditional methods of finding tutors often involve word of
mouth referrals or through flyers, advertisements, which can be time-consuming and may not
guarantee access to qualified tutors. Therefore, there is a need for an efficient and user-friendly
platform that connects students with tutors who meet their specific requirements.

The "Find and Manage Tutor" project presents a promising business opportunity to create an
innovative online platform that caters to the growing demand for personalized tutoring. By
developing a comprehensive system that matches students with qualified tutors based on their unique
needs, the platform can address the limitations of traditional tutor-finding methods and create a
convenient, centralized hub for educational support. The opportunity lies in creating a value
proposition that offers a wide range of subjects, academic levels, and qualified tutors, enabling
students to achieve their academic goals effectively.

The customer needs for this platform are:

·   Accessibility and Convenience: Students require a platform that is easily

accessible and provides a user-friendly experience. They need to be able to find and
book tutors at their convenience, without geographical restrictions, and with intuitive
search and scheduling features.

·   Quality and Credibility: Customers seek assurance that the tutors they connect
with are qualified and competent. They require a platform that implements screening
and verification process to validate the qualifications and expertise of tutors.

·   Effective Communication and Collaboration: Customers require a platform that

enables easy communication and collaboration between students and tutors, offering
features such as messaging, file sharing, and virtual classrooms.

·   Trust and Safety: Customers prioritize safety and reliability when using the online
platform. They need to ensure that their personal information is secure and there
should be a function to report inappropriate tutor behavior.

1.2. Business Objectives and Success Criteria

BO1: Increase the efficiency of the tutor search process: The primary objective of the project is to
streamline the process of finding and managing tutors. This can be achieved by implementing an
automated system that matches students with suitable tutors based on their requirements, availability, and
qualifications.

BO2: Improve tutor quality and selection: The project aims to enhance the overall quality of tutors by
implementing a rigorous selection process. This involves conducting background checks, verifying
qualifications and experience, and ensuring that tutors meet the necessary standards set by the
organization.

Copyright © 2013 by Karl Wiegers and Seilevel. Permission is granted to use and modify this document.
Vision and Scope for Find A Tutor Page 2

BO3: Enhance customer satisfaction: The project should focus on improving customer satisfaction by
providing a user-friendly platform for searching and managing tutors. It should offer features such as
ratings and reviews, transparent tutor profiles, and effective communication channels to address customer
concerns and feedback.

BO4: Increase the number of successful tutoring matches: The goal is to increase the number of
successful matches between tutors and students. This can be achieved by using advanced algorithms and
matching criteria to ensure that tutors are aligned with the specific needs and preferences of students.

SC1: Reduced search time and increased efficiency: Measure the reduction in the time taken to find
suitable tutors for students. The project should aim to significantly decrease the average time required to
match a student with a tutor.

SC2: Higher tutor satisfaction and retention: Measure tutor satisfaction levels and retention rates to
determine if the project is successful in attracting and retaining high-quality tutors. Conduct surveys or
interviews to gather feedback and assess their overall experience with the platform.

SC3: Improved student performance and feedback: Measure the impact of tutoring services on student
performance. Monitor student progress, grades, and feedback to assess the effectiveness of the tutor
matching and management system.

SC4: Increased customer satisfaction and positive reviews: Measure customer satisfaction levels through
surveys or feedback forms. Monitor the number of positive reviews and testimonials from students and
parents who have used the platform.

SC5: Increased revenue and business growth: Monitor the financial impact of the project by tracking
revenue growth related to tutoring services. Evaluate the increase in the number of customers, repeat
customers, and revenue generated from the platform.

1.3. Business Risks

RL-1: Software Reliability and Performance: If the software encounters glitches or does not
function properly, it can impact your business operations and undermine user trust.(Probability
=0.3; Impact = 9)

RL-2 : Data Security: Tutoring search and management software often contains personal
information and user accounts. If this data is compromised or lost, it can cause significant harm
to your business and erode customer trust. (Probability =0.2; Impact = 10)

RL-3 : Competition: The IT and education sectors are highly competitive. There may be other
companies offering similar solutions or directly competing with your software.(Probability =0.2;
Impact = 6)

RL-4 : Regulatory Changes: Legal regulations and requirements related to the education and
technology industry may change over time. This can impact your business operations and
necessitate changes to your software to comply with the latest regulations.(Probability =0.4;
Impact = 7)

RL-5 : Compatibility and Integration: Software needs to integrate with other systems, such as
payment systems, student management systems, or other online platforms. Risks related to

Copyright © 2013 by Karl Wiegers and Seilevel. Permission is granted to use and modify this document.
Vision and Scope for Find A Tutor Page 3

compatibility and integration include difficulties in the integration process or incompatibility

with existing systems. (Probability =0.2; Impact = 8)

RL-6 : Market Demand Responsiveness: The tutoring market can evolve over time, and customer
demands may change or diversify. If your software cannot quickly adapt to these changes, you
may lose customers and potential revenue. (Probability =0.6; Impact = 9)

2. Vision of the solution

2.1. Vision Statement
Our vision for the project is to reimagine the way seft-education and tutoring works for the
better. We aim to provide a wide selection of tutors for our customers as well as lots of
opportunities for the tutor working for our service to display their brilliance. The project is an
Internet-based application that will provide the tool for the user to sort out the tutor that they
need and give recommendations based on the user's need and want. The tutor will be able to
display their credential and specialty, have tools that support their work and have their pay
guaranteed by the app. Our service will be the bridge between tutors and students and the
catalyst for their success

2.2. Major Features

FE-1: Tutor Database: The software includes a comprehensive database of tutors, containing
their profiles, qualifications, availability, subjects they teach, and any specialized skills or
certifications they possess. This database enables users to search for tutors based on specific
criteria such as subject, location, availability, or rating.

FE-2: Search and Matching Functionality: Users can search for tutors using various filters and
search parameters. The software employs algorithms to match students with suitable tutors based
on their requirements, preferences, and availability. Advanced search capabilities ensure that
users can find the most relevant and compatible tutors.

FE-3: Scheduling and Calendar Management: The software provides a scheduling system that
allows users to manage tutoring sessions efficiently. Tutors can set their availability, and
students can book sessions based on the available time slots. The software also enables users to
view and manage their schedules, send reminders, and handle session rescheduling or
cancellations.

FE-4: Communication and Messaging: The software facilitates communication between tutors,
students, and parents/guardians. It typically includes messaging functionality or integrated chat
systems that enable users to communicate securely and conveniently within the platform. Users
can discuss session details, ask questions, share documents, and address any concerns.

FE-5: Session Tracking and Progress Monitoring: The software enables tutors, students, and
parents/guardians to track tutoring sessions and monitor progress. Tutors can record session
details, topics covered, materials used, and notes for each session. Students and
parents/guardians can access session summaries, review progress, and provide feedback on the
sessions.

FE-6: Payment and Billing: The software often includes integrated payment and billing
functionality. It allows users to handle payments securely within the platform, track payment
history, generate invoices, and manage billing details. This feature streamlines the financial
aspects of tutoring, ensuring transparency and convenience for both tutors and students.

Copyright © 2013 by Karl Wiegers and Seilevel. Permission is granted to use and modify this document.
Vision and Scope for Find A Tutor Page 4

FE-7: Performance Analytics and Reporting: The software may provide analytics and reporting
features to track and evaluate tutoring performance. Users can access reports on session
attendance, student progress, tutor ratings, and other relevant metrics. This data helps users
assess the effectiveness of tutoring, identify areas for improvement, and make informed
decisions.

FE-8: User Management and Access Control: The software includes user management
functionality, allowing administrators or platform owners to manage user accounts, roles, and
permissions. This feature ensures secure access to the software and enables different levels of
access for tutors, students, parents/guardians, and administrators.

2.3. Business Assumptions and Dependencies

AS-1: Corresponding classes will be available on the website to allow tutors to create ad-hoc
classes, or change classes without wasting any time causing delays.
AS-2: Support staff will be available 24/24 to support the requested issues from tutors and
customers within 5 minutes from the time of request for support.
AS-3: Tutors and students are able to communicate effectively through the platform.
AS-4: Tutors and students adhere to the terms and conditions set by the platform.
AS-5: Users provide feedback and ratings for tutors to maintain a quality assurance mechanism.
DE-1: If a tutor wants to take the class, be sure to pay the corresponding required service fee
DE-2: Availability of internet connectivity and access to devices such as computers, laptops,
smartphones, or tablets.
DE-3: Integration of communication tools such as messaging or video conferencing within the
platform to facilitate interactions between tutors and students.
DE-4: Clearly defined terms of service and user guidelines that are agreed upon by tutors and
students using the platform.
DE-5: Integration of a feedback and rating system where students can provide reviews and
ratings based on their experience with tutors.

3. Scope and Limitations

3.1. Scope of Initial Release and Subsequent Releases
Feature Release 1 Release 2 Release 3
FE-1 Creating a tutor database. The Enhance the database to Fully implemented
system will allow include additional
administrators to input and information such as tutor
manage tutor information, reviews and ratings. Tutors
including their qualifications, are registered and verified

Copyright © 2013 by Karl Wiegers and Seilevel. Permission is granted to use and modify this document.
Vision and Scope for Find A Tutor
availability, and the subjects
they teach. Users, such as
students or parents, can search
for tutors based on their
specific needs.
FE-2 Users will have the ability to
search for tutors based on their
specific requirements. They can
input filters such as subject,
location, availability, and
qualifications to narrow down
their search results. The system
will display a list of tutors who
meet the specified criteria.
However, the matching process
will be based on basic criteria
and will not consider more
advanced factors like
preferences or compatibility.
FE-3 Develop a scheduling system
that allows tutors to set their
availability for tutoring
sessions.
Enable students to view the
available time slots of tutors
and book sessions based on the
available slots.
Implement basic calendar
management features to allow
users to view and manage their
schedules.
Enable tutors and students to
receive session reminders to
ensure timely attendance.
Provide functionality for tutors
and students to request
rescheduling or cancellation of
sessions.
FE-4 Implement messaging
functionality within the
software to enable tutors,
students, and parents/guardians
to communicate securely.
Allow users to initiate
conversations, send messages,
and receive notifications for
new messages.
Enable users to discuss session
details, ask questions, and
address any concerns related to
Copyright © 2013 by Karl Wiegers and Seilevel. Permission is granted to use and modify this document.
Page 5
within the system. Tutors
provide accurate and up-
to-date information about
their qualifications,
availability, and pricing.
Enhance the search and Fully implemented
matching algorithms to
consider additional factors
such as student
preferences, teaching style,
experience, and
compatibility.
Implement advanced
search capabilities to
provide users with more
refined and accurate tutor
recommendations.
Introduce personalized
recommendations based on
user feedback and previous
interactions.
Enhance the scheduling Fully implemented
system to support
advanced scheduling
options such as recurring
sessions and multiple
tutors for group sessions.
Implement calendar
integration to sync tutoring
sessions with users'
personal calendars.
Introduce automated
reminders and
notifications for upcoming
sessions, cancellations, or
changes in schedule.
Provide real-time
availability updates to
ensure accurate booking of
sessions.
Enhance the messaging Fully implemented
functionality to support
multimedia content, such
as images or videos.
Implement real-time chat
functionality for instant
communication between
users.
Integrate notification
systems to ensure users
receive prompt alerts for
new messages.
Vision and Scope for Find A Tutor
tutoring.
Provide the ability to share
documents, such as study
materials or assignments,
through the messaging system.
FE-5 Implement session tracking
functionality for tutors to record
session details, including topics
covered, materials used, and
any additional notes.
Allow tutors to mark session
attendance and track the
duration of each session.
Enable students and
parents/guardians to access
session summaries to review
what was covered during each
tutoring session.
Provide a feedback mechanism
for students and
parents/guardians to provide
feedback on the sessions.
FE-6 Implement secure payment
functionality that allows users
to make payments for tutoring
services within the platform.
Enable users to track their
payment history, providing a
record of all transactions made.
Generate invoices automatically
for each tutoring session,
detailing the services provided
and the associated cost.
Provide users with the ability to
manage their billing details,
such as updating payment
methods or adding billing
addresses.
FE-7 Develop analytics and reporting
features that provide insights
into tutoring performance.
Enable users to generate reports
on session attendance, student
progress, and tutor ratings.
Copyright © 2013 by Karl Wiegers and Seilevel. Permission is granted to use and modify this document.
Page 6
Provide message history
and archiving capabilities
for easy reference and
retrieval of past
conversations.
Enhance session tracking Fully implemented
by incorporating progress
monitoring features.
Allow tutors to assess and
track student progress over
time.
Implement performance
metrics and visualizations
to provide insights into
student performance and
improvement.
Enable students and
parents/guardians to view
progress reports and track
their development.
Expand payment options Fully implemented
to include additional
payment methods, such as
credit cards, debit cards,
and online payment
gateways.
Integrate with accounting
systems or third-party
payment processors for
seamless payment
processing and
reconciliation.
Enhance invoice
management capabilities,
including the ability to
customize invoice
templates and send
automated payment
reminders.
Provide advanced
reporting and analytics on
payment trends,
outstanding balances, and
revenue generation.
Enhance the analytics and Fully implemented
reporting features to
include more advanced
metrics and analytics.
Integrate with machine
learning algorithms to
Vision and Scope for Find A Tutor Page 7

Provide visualizations and data provide predictive

summaries to facilitate easy
interpretation of the
performance metrics.
Allow users to customize the
reports based on their specific
needs and preferences.
FE-8 Develop user management
functionality that allows
administrators or platform
owners to create and manage
user accounts.
Implement role-based access
control to define different user
roles such as tutors, students,
parents/guardians, and
administrators.
Enable administrators to assign
appropriate permissions to each
user role, specifying the actions
and features they can access
within the software.
Implement password
management features such as
password reset and account
recovery to enhance security
and user convenience.
analytics, such as
identifying at-risk students
or recommending
personalized tutoring
strategies.
Implement dashboards that
provide real-time
performance monitoring
and trend analysis.
Enable users to export
reports in various formats,
such as PDF or Excel, for
further analysis or sharing.
Develop user management Fully implemented
functionality that allows
administrators or platform
owners to create and
manage user accounts.
Implement role-based
access control to define
different user roles such as
tutors, students,
parents/guardians, and
administrators.
Enable administrators to
assign appropriate
permissions to each user
role, specifying the actions
and features they can
access within the software.
Implement password
management features such
as password reset and
account recovery to
enhance security and user
convenience.

3.2. Limitations and Exclusions

LI-1: The project will be unable to properly support recreational subject such as music and art
LI-2: The project may facilitate offline lesson but will be primary focus on online tutoring
LI-3: The project will be built with the FPT university system first and other areas later.
LI-4: The project will be built with availability and scalability as priority

Copyright © 2013 by Karl Wiegers and Seilevel. Permission is granted to use and modify this document.