R.A.

7394

CONSUMER
LAW
What is Consumer Law?
Consumer Act of the Philippines or the R.A .7394

This law is designed to prevent business that

engage in fraud or specified unfair practices
from gaining an advantage over competitors
and provide additional protection for the
weak and those unable to take care of
themselves .
 R.A. 7394 was approved in 1992,
thanks to principal authors
Congressman Emigdio Tanjuatco Jr.
and Senator Orlando Mercado, and the
indispensable role played by
consumerist Atty. Zenaida Reyes and
the UP Law Center.
Basic Policy of the R.A. 7394

It is the policy of the state to

protect the interest of the
consumer, promote general welfare
and to establish standards of
conduct for business and industry.
OBJECTIVES OF THE R.A. 7394
05
The objectives of this act is all focused to the
welfare, protection and rights of all the consumer in
the Philippines.

04 Involvement of consumer
representatives in the

03
formulation of social and
economic policies.
Provision of adequate
Implementing agencies
rights and means of

02
redress

Provision of information
and education to facilitate

01
sound choice and the
proper exercise of rights
Protection against
by the consumer
deceptive, unfair and
unconscionable sales
acts and practices
Protection against
hazards to health and
safety
 Consumer Rights
01 02 03 04
Right to basic Right to safety Right to Right to choose
needs information

05 06 07 08
Right to Right to a
Right to Right to
consumer healthy
representation redress
education environment
CONSUMER
PRODUCT
QUALITY AND
SAFETY
CONSUMER PRODUCT QUALITY AND SAFETY

It shall be the duty of the State:

to develop and provide safety and quality standards for consumer products,
including performance or use-oriented standards, codes of practice and methods
of tests
to assist the consumer in evaluating the quality, including safety, performance
and comparative utility of consumer products
to protect the public against unreasonable risks of injury associated with
consumer products
to undertake research on quality improvement of products and investigation into
causes and prevention of product related deaths, illness and injuries; to assure
the public of the consistency of standardized products.
Implementing agencies:

Department of Health Department of Department of Trade

with respect to food, Agriculture with and Industry with
drugs, cosmetics, respect to products respect to other
devices and related to agriculture consumer products
substances not specified above
 The state shall ensure safe and good
quality of food, drugs, cosmetics, and
devices and regulatory production, sale,

Food drugs
distribution, and advertisement to protect
the health of the consumer.

cosmetics The state shall adopt measures designed

to protect the consumer against
substances other than food, drugs,

devices and cosmetics, and devices that are hazardous

to his health and safety.

substances The state shall promote and encourage

fair honest and equitable relations among
parties in consumer transactions and
protect the consumer against deceptive,
unfair and unconscionable sales acts or
practices
Hazardous Substances

The State shall adopt measures designed to protect the consumer

against substances other than food, drugs, cosmetics and devices
that are hazardous to his health and safety.

The Department of Health, shall enforce the provisions of this

Chapter.
Regulation of practices relative to
weights and measures

The provincial city or

municipal treasurers shall
strictly enforce the
provisions of this law, and its
implementing rules and
regulations: provided, that,
with respect through the use
of metric system
 Labeling and fair packaging

- The state shall enforce compulsory labeling, and fair packaging and to

enable the consumer to obtain accurate information as to the nature,

quality and quantity of the contents of consumer products in the facilitate

his comparison of the value of such product.

- Any Filipino or foreign manufacturer, producer, and an importer shall

be liable for redress, independently of fault, for damages caused to

consumers or defects resulting from design, manufacture, construction,

assembly, and erection, formulas and handling and making up,

presentation or packing their products, as well as the insufficient or

inadequate information on the use of hazard

advertising and sales promotion

- The state shall protect the consumer from

misleading advertisements and fraudulent sales

promotion practices.

regulation of repair and service firms

- the state shall cause the accreditation of repair and

service firms or establishments in their technical

personnel in order to protect the interests of the

consumers availing of their services.

Consumer credit transaction
- the state should simplify, clarify and
modernize the laws governing credit transactions
and encourage the development of fair
economically sound consumer credit practices.
- to protect the consumer from lack of
awareness of the true cost of credit to the user,
the state shall insure the full disclosure of the true
cost of credit.
consumer complaints
Provide, that, upon finding by the department of prima facie
violation of any provisions of this act or any rule or regulation
promulgated under its authority, it may motu proprio or upon
verified complaint commerce formal administrative action against
any person who appears responsible therefor. The department shall
establish procedures for systematically logging in, investigating
and responding to consumer complaints into the development of
consumer policies, rules and regulations, assuring as far as
practicable simple and easy access on the part of the consumer to
seek redress for his grievances.
• All consumer products sold in retail shall bear an
appropriate price tag, label or marking indicating the
price of the article. Consumer products shall not be
sold at a price higher than that stated in the price tag
• Minimum labelling requirements of all consumer
products domestically sold, whether manufactured
locally or imported are provided.
• Prices of basic necessities and prime commodities are
stabilized.
• Heighten consumer vigilance for quality and safe
products and services from responsible suppliers
 Christian Berola
Nicole Caton
Lanz Degoma
Hessalei Calivozo
Nicholai Bugarin
Pauleen Matucan
Vince Alarcon