Asq Quality Press Book Catalog

ASQ Quality Press Catalog
The world’s leading publisher of quality-related books and standards
BEYOND COMPLIANCE
DESIGN OF A QUALITY SYSTEM
TOOLS AND TEMPLATES
FOR INTEGRATING AUDITING PERSPECTIVES
asq.org/quality-press
PDF Only, Revised January 2021

About Us
ASQ has a long history of helping organizations understand, adopt, and exceed quality standards
to create meaningful business results. ASQ’s Quality Press is the world’s largest publisher of quality-
related books, standards, and journals to help individuals and organizations excel. Whether you are
completely new to quality or looking to add knowledge to your expertise, you will find a publication
to meet your needs.
Letter From the Managing Editor

The disruptions we faced in 2020 have impacted our businesses and personal lives in unimaginable ways.
It’s the agile mindset that contributes to helping organizations remain resilient despite the unknown.
At ASQ, we have learned to remain agile in our content delivery method and pivot in order to provide
excellence in quality-related books. And taken a step further, we rely on you—our members—to help us
remain proactive in identifying trends in the profession.
Our latest titles provide valuable content on critical topics such as:
• Culture • Quality 4.0

• Artificial Intelligence (AI) • Risk Management
And, of course, we continue to ensure certification study material remains relevant to standards
and practices.
Explore our titles, and remember, as an ASQ member, you can receive discounts on any of our titles.
Lillian McAnally
Quality Press Managing Editor
lmcanally@asq.org
Table of Contents
About Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Coming Soon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Best Sellers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Categories
• Quality 4.0 and a New Era of Quality . . . . . . . . . . . . . . . . . . . . . 13
• Quality Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
• Leadership, Management, Organizational Excellence . . . . . . . . . . . 22
• Auditing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
• Data, Statistics, and Metrology . . . . . . . . . . . . . . . . . . . . . . . . . . 29
• Lean and Six Sigma . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
• Certifications and Certification Preparation . . . . . . . . . . . . . . . . . . 37
• ISO Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
• Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
NEW TITLES
Culture Is Everything: How to Become a True

Culture Warrior and Lead Your Organization
to Victory
Organizational leaders and managers can successfully apply all of the Lean Six Sigma principles, quality ideas,
and best practices but still fail because they’ve done so within a company culture utterly hostile to such endeavors.
This book shows how to diagnose a company’s culture in terms of its suitability for a preferred quality improvement
approach and then offers guidance on how to either tailor this approach to that culture or change the culture to
better suit the approach.
ISBN: 978-1-951058-03-6 | Item Number: H1568
List Price: $38.00 | Member Price: $26.60
The ASQ Certified Quality Improvement

Associate Handbook, Fourth Edition
The ASQ CQIA certification introduces the basics of quality to organizations and individuals who are new to quality.
This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles
and practices that are used around the world. This edition also features ample material that stretches beyond the
content of the BoK, making it useful for any quality practitioner—not just those who plan to become certified. This
book provides a thorough overview of quality tools and history—presented in an accessible manner and easily
understood by non-engineers.
Prices in this catalog are subject to change without notice. For the most up-to-date information, visit asq.org/quality-press. ASQ Quality Press Catalog | asq.org/quality-press 4
NEW TITLES
Connected, Intelligent, Automated:

The Definitive Guide to Digital Transformation
and Quality 4.0
Quality 4.0 is for all industries, and this comprehensive guide is the culmination of 25 years of research and
practice—exploring, implementing, and critically examining the quality and performance improvement aspects of
disruptive technologies. The changes ahead are powerful, exciting, and overwhelming—this book provides the
techniques, philosophies, and broad overall knowledge needed to understand Quality 4.0, and helps navigate the
connected, intelligent, and automated ecosystems of infrastructure, people, objects, machines, and data.
BEYOND COMPLIANCE Beyond Compliance Design of a Quality

DESIGN OF A QUALITY SYSTEM System: Tools and Templates for Integrating
TOOLS AND TEMPLATES
FOR INTEGRATING AUDITING PERSPECTIVES Auditing Perspectives
A compliant quality management system is just the beginning; a robust QMS must also be easy to implement and
maintain. This book merges two sets of experiences—that of a quality system designer/auditee and that of an external
auditor—to help make that possible. Move beyond a focus on checking all the right boxes to the opportunities for
continuous improvement, waste reduction, employee engagement, and customer satisfaction and delight. Find guidance
through this process with models, case studies, lessons learned, and an array of simple tools and customizable templates.
JANET BAUTISTA SMITH
WITH ROBERT ALVAREZ List Price: $40.00 | Member Price: $28.00
NEW TITLES
F-Notes: Facilitation for Quality

There are many occasions when a project leader will preside over a team meeting that ends up falling short of the
desired outcomes. This book offers a deeper understanding of how a workshop needs to be managed, how a team
can be guided, and how workshop tools should be deployed to achieve a team’s objectives. Inside find several
updates to traditional quality tools to better suit non-manufacturing environments, as well as five new tools invented
or refined by the authors for those who practice or promote quality, innovation, and effective workshop management
to add to their toolbox.
The ASQ Certified Quality Auditor Handbook,

Fifth Edition
This handbook is designed to help new auditors gain an understanding of the field and prepare for the ASQ CQA
exam. In addition, experienced system and process auditors can refer to it as a helpful reference; audit managers
and quality managers can rely on it for guiding their auditing programs; and trainers and educators can use it for
teaching fundamentals. Many current topics have been expanded to reflect changes in auditing practices since
2012, with guidance from the recent 2017 update of ISO 19011, and readers will find example audit situations to
enhance their understanding of the field.
NEW TITLES
ISO 56000: Building an Innovation

Management System
Research shows a major correlation between profitability and innovation. The challenge, however, is how to
integrate innovation management with quality management. Enter the ISO 56000 series of standards on innovation
management systems (IMS). This book explains the thinking behind each of the clauses in the ISO 56002 standard,
and offers real-life, practical applications.

Foundations of Quality Risk

Management
This book is the perfect guide for any reader interested in understanding and excelling at contemporary risk
management. Readers will begin with the basics and progress to a working knowledge of the subject, including
topics such as supply chain risk management, risk-based auditing, risk in 4.0 (digital transformation), and pandemic/
epidemic risk management.

NEW TITLES
Structuring Your Organization for Innovation

Organizations face many ongoing challenges, which can lead to restructuring—a solution that doesn’t always
offer successful outcomes. This book offers advice for designing a structure that will help foster innovation, agility,
and performance by focusing on organizational structure through the eyes of your customers. You will explore five
core structural areas—management, process, product, sales and marketing, and services—that can be used to
advance innovation.
Lean Healthcare
Lean healthcare is not about being better, but rather becoming the best at getting better. Today’s challenge in the
healthcare environment is your ability to improve at a greater rate than surrounding competitors. This book focuses
on the strategies and lessons learned in implementing lean thinking. Using real-world case studies, the book provides
approaches and tools to facilitate rapid, meaningful improvement.
COMING SOON
SPRING/SUMMER 2021
Mistakes in Quality Statistics and How to Smart Cities Framework
Fix Them Item Number: H1584
Item Number: H1582
The ASQ CQPA Handbook, Third Edition
Excelling on a Digital Transformation Journey Item Number: H1579
Item Number: H1583
Insights to Performance Excellence,
The ASQ CMQ/OE Handbook, Fifth Edition 2021–2022
Item Number: H1569 Item Number: H1587
The ASQ CMDA Handbook, Fourth Edition The ASQ CFSQA Handbook, Fourth Edition
Limitations of Big Data Analytics Cloud Ops
BEST SELLERS
The Logical Thinking Process The Quality Toolbox,

A major rewrite of the classic Goldratt’s Theory Second Edition
of Constraints, this book presents a whole This book is a comprehensive reference to a
new approach to building and applying logic variety of methods and techniques: those most
trees for a broadly applicable, systems-level commonly used for quality improvement, many
approach to policy analysis. less commonly used, and some created by the
ISBN: 978-0-87389-723-5 author and not available elsewhere.
Item Number: H1315 ISBN: 978-0-87389-639-9
List Price: $118.00 Item Number: H1224
Member Price: $82.60 List Price: $60.00
Member Price: $42.00
Zero Acceptance Number
Sampling Plans, Fifth Edition Business Process Improvement
This book provides a set of attribute plans Toolbox, Second Edition
for lot-by-lot inspection with the acceptance This updated edition aims to give practical
number in all cases as zero. For years, these insight into how to create a coherent business
c=0 sampling plans have gained popularity process improvement system, second focusing
and today are now the norm. on consistent improvement for how things are
ISBN: 978-0-87389-739-6 done, large and small.
BEST SELLERS
The ASQ Quality Improvement Root Cause Analysis,

Pocket Guide Second Edition
This pocket guide is a quick, on-the-job Using figures, diagrams, and tools, this
reference for anyone interested in making book provides detailed steps for solving
their workplace more effective and efficient. problems, focusing more on the analytical
It provides an overview of what quality is process involved in finding the actual causes
and how it impacts an organization. of problems to see what is significant.
ISBN: 978-0-87389-853-9 ISBN: 978-0-87389-982-6
List Price: $24.00 List Price: $60.00
Member Price: $16.80 Member Price: $42.00
The ASQ Pocket Guide to Handbook of Investigation

Root Cause Analysis and Effective CAPA Systems,
All organizations experience unintended Second Edition
variation and its consequences. This pocket Understanding and improving the CAPA
guide provides knowledge about the art of system as a whole is the focal point of this
problem solving, with a focus on identifying book, the only of its kind dealing exclusively
and eliminating root causes. with this critical system within highly
ISBN: 978-0-87389-863-8 regulated industries.
BEST SELLERS
The Principles of Quality Costs, Measuring Quality

Fourth Edition Improvement in Healthcare
The purpose of this book is to provide a Written by respected healthcare quality
basic understanding of the principles professionals, this book addresses the critical,
of quality cost in order to develop and growing need for the healthcare industry
implement a quality cost system as an to measure the effectiveness of their quality
adjunct to overall financial management. improvement efforts.
ISBN: 978-0-87389-849-2 ISBN: 978-0-52776-293-3
The Internal Auditing Pocket

Guide, Second Edition
This guide prepares both seasoned and new
auditors to complete an internal audit—from
assignment to follow-up—against quality,
environmental, safety, and other audit criteria.
ISBN: 978-0-87389-710-5
Item Number: H1300
List Price: $30.00
v
CATEGORIES
Quality 4.0 and a New Era of Quality
u DIGITAL TRANSFORMATION
Connected, Intelligent, Automated Data Integrity and Compliance

This book provides the knowledge needed to understand This book consolidates existing data integrity principles
Quality 4.0, and helps navigate the connected, intelligent, and expectations from several regulatory sources into
and automated ecosystems of infrastructure, people, objects, a single document that provides detailed, illustrative
machines, and data. implementation guidance.
ISBN: 978-1-951058-00-5 ISBN: 978-0-87389-987-1

Quality Experience Telemetry: How to Effectively

Use Telemetry for Improved Customer Service
This book provides the necessary knowledge and information to
understand the telemetry infrastructure and implement a telemetry
program to address and improve customer experience.
ISBN: 978-0-87389-967-3
Item Number: H1542
List Price: $60.00
CATEGORIES
u CULTURE
CULTURE Culture Is Everything Creating a Customer-Centered Culture

IS EVERYTHING
This book shows how to diagnose a company’s culture in terms of its The method for seeking excellence described in this book outlines
suitability for a preferred quality improvement approach and offers a path to becoming customer-centered using a profoundly
How to Become a True
Culture Warrior and Lead
Your Organization to Victory
guidance on how to tailor this approach or change the culture. different way to understand and deliver what customers want.
ISBN: 978-1-951058-03-6 ISBN: 978-0-87389-151-6

JEFF VEYERA
Unleash Quality Establishing a Culture of Patient Safety

Most companies fail in their deployment of quality by not treating The purpose of this book is to provide a road map to help
it as a cultural imperative. This book provides guidance on how to healthcare professionals establish a “culture of patient safety,”
implement a cultural transformation to drive organizational growth. provide high quality healthcare, and improve communication for
staff and patients.
ISBN: 978-0-87389-983-3
Item Number: H1418
List Price: $40.00
CATEGORIES
u INNOVATION
Innovative Business Management Using TRIZ Lean Acres: A Tale of Strategic Innovation and
The goal of this book is to use the simple TRIZ tools to help Improvement in a Farmiliar Setting
readers immediately solve problems, innovate, be creative, think, This book uses a story in which the group dynamics are real, the
and discover the joy of this thinking process in new dimensions. problems are valid, and the solutions legitimate. Follow along as
the group uses four quality methodologies to address problems
ISBN: 978-0-87389-964-2
they face.
Item Number: H1539
ISBN: 978-0-87389-809-6
List Price: $50.00
Item Number: H1408
List Price: $20.00
ISO 56000: Building an Innovation
Management System
Research shows a major correlation between profitability
Structuring Your Organization for Innovation
and innovation. The challenge, however, is how to integrate Organizations face many ongoing challenges, which can lead
innovation management with quality management. Enter the to restructuring—a solution that doesn’t always offer successful
ISO 56000 series of standards on innovation management outcomes. This book offers advice for designing a structure that
systems (IMS). This book explains the thinking behind each will help foster innovation, agility, and performance by focusing
of the clauses in the ISO 56002 standard, and offers real-life, on organizational structure through the eyes of your customers.
practical applications. You will explore five core structural areas—management, process,
product, sales and marketing, and services—that can be used to
ISBN: 978-1-951058-26-5 advance innovation.
Item Number: H1576
ISBN: 978-1-951058-29-6
List Price: $30.00
CATEGORIES
Quality Tools
u BASICS OF QUALITY AND CONTINUOUS IMPROVEMENT
The Quality Toolbox, Second Edition Business Process Improvement Toolbox,

This book is a comprehensive reference to a variety of Second Edition
methods and techniques: those most commonly used for quality This updated edition aims to give practical insight into how to
improvement, many less commonly used, and some created by create a coherent business process improvement system, focusing
the author and not available elsewhere. on consistent improvement for how things are done, large and small.
ISBN: 978-0-87389-639-9 ISBN: 978-0-87389-719-8
The ASQ Quality Improvement Pocket Guide Process Monitoring and Improvement Handbook
This pocket guide is a quick, on-the-job reference for anyone interested The concept of process monitoring and improvement applies
in making their workplace more effective and efficient. It provides an to any type of industry. The focus of this book is to identify
overview of what quality is and how it impacts an organization. and apply different process monitoring and improvement tools
in any organization.
ISBN: 978-0-87389-853-9
The ASQ CQIA Handbook, Fourth Edition
The ASQ CQIA certification introduces the basics of quality to Modular Kaizen
organizations and individuals who are new to quality. This book forms Modular kaizen is a development of necessity in our rapidly changing
a foundation for applying proven quality principles and practices. world where improvement must happen “on the fly” by integrating
quality techniques into the busy schedule of everyday activities.
ISBN: 978-1-951058-12-8
i
CATEGORIES
Quality Tools
u BASICS OF QUALITY AND CONTINUOUS IMPROVEMENT
Kaizen Kanban
This book is a guide to creating prioritized project pipelines and
setting up improvement boards to maximize business success through
continuous improvement projects and a visual facilitation approach.
ISBN: 978-0-87389-937-6
Item Number: H1514
List Price: $30.00
Principles of Quality Costs, Fourth Edition

The purpose of this book is to provide a basic understanding of
the principles of quality cost in order to develop and implement a
quality cost system as an adjunct to overall
financial management.
ISBN: 978-0-87389-849-2
Item Number: H1438
List Price: $80.00
CATEGORIES
Quality Tools
u PROBLEM SOLVING
The Logical Thinking Process Innovative Business Management Using TRIZ

A major rewrite of the classic Goldratt’s Theory of Constraints, The goal of this book is to use the simple TRIZ tools to help
this book presents a whole new approach to building and readers immediately solve problems, innovate, be creative, think,
applying logic trees for a broadly applicable, systems-level and discover the joy of this thinking process in new dimensions.
approach to policy analysis.
ISBN: 978-0-87389-964-2
ISBN: 978-0-87389-723-5 Item Number: H1539
Item Number: H1315
List Price: $50.00
List Price: $118.00 Member Price: $35.00
Splitting the DMAIC

Introduction to 8D Problem Solving Rather than teach people about a set of tools they may or may
This book provides an overview of eight discipline problem- not use, teach them how to accomplish a specific objective so
solving, gives guidance on root cause tools, shows 8D used in that anyone can make continuous improvement work by “splitting
eight case studies, and gives unsolved problems for readers to the DMAIC.”
apply 8D themselves.
ISBN: 978-0-87389-979-6
Item Number: H1531
List Price: $45.00
CATEGORIES
Quality Tools
u ROOT CAUSE ANALYSIS AND CORRECTIVE ACTION
Root Cause Analysis: The Core of Problem Solving The ASQ Pocket Guide to Root Cause Analysis
and Corrective Action, Second Edition All organizations experience unintended variation and its
Figures, diagrams, and tools provide detailed steps for solving consequences. This pocket guide provides knowledge about
problems, focusing on the analytical process of finding the cause the art of problem solving, with a focus on identifying and
to see what is significant. eliminating root causes.
ISBN: 978-0-87389-982-6 ISBN: 978-0-87389-863-8

Root Cause Analysis: Simplified Tools and Handbook of Investigation and Effective CAPA
Techniques, Second Edition Systems, Second Edition
This updated edition discusses many root cause analysis tools and for Understanding and improving the CAPA system as a whole is the
each gives a general description, typical applications, the procedure focal point of this book, the only of its kind dealing exclusively
to use it, an example of its use, and a checklist to apply it properly. with this critical system within highly regulated industries.
ISBN: 978-0-87389-692-4 ISBN: 978-0-87389-926-0

Human Error Reduction in Manufacturing

The objective of this book is to provide information on theories,
methods, and techniques to control human failure. It is a book of
ideas, concepts, and examples from the manufacturing sector.
ISBN: 978-0-87389-973-4
Item Number: H1548
List Price: $75.00
CATEGORIES
Quality Tools
u RISK MANAGEMENT
Foundations of Quality Risk Management Failure Mode and Effects Analysis (FMEA) for
This book is the perfect guide for any reader interested in Small Business Owners and Non-Engineers
contemporary risk management, including topics such as supply While an FMEA is a tool of reliability engineering, this book
chain risk management, risk-based auditing, risk in 4.0, and more. sidesteps the complex approach and instead is intended for small
business owners and non-engineers who want a risk and failure
ISBN: 978-1-951058-32-6
assessment tool.
Item Number: H1578
ISBN: 978-0-87389-918-5
List Price: $45.00
Item Number: H1492
List Price: $10.00
Risk Management Using Failure Mode and Effect
Analysis (FMEA)
This indispensable summary guide explores the evaluation process
Managing Organizational Risk Using the Supplier
and mitigation of risk by utilizing one of the core methodologies Audit Program
available: failure mode and effects analysis (FMEA). This book defines what risk-based thinking is and how to
apply it from the perspective of helping manage organizational
ISBN: 978-0-873899-78-9
risk through the practical application of risk-based supplier
Item Number: H1553 auditing principles.
List Price: $60.00 ISBN: 978-0-87389-968-0
Member Price: $42.00 Item Number: H1543
List Price: $55.00
CATEGORIES
Quality Tools
u RISK MANAGEMENT
Quality Risk Management in the FDA-Regulated

Industry, Second Edition
This book presents a systematic and comprehensive approach to
the quality risk management field as it applies to medical products,
including facilitating compliance with regulatory requirements.
ISBN: 978-0-87389-948-2
Item Number: H1524
List Price: $58.00
The Art of Integrating Strategic Planning, Process

Metrics, Risk Mitigation, and Auditing
This book promotes the use of the internal auditing tool as a
feedback mechanism not only for compliance verification but also
for the measurement and enhancement of system effectiveness.
ISBN: 978-0-87389-925-3
Item Number: H1503
List Price: $60.00
CATEGORIES
Leadership, Management, and Organizational Excellence
u LEADERSHIP
The Journey Making Change in Complex Organizations

This book covers both the “what” and “how” aspects of achieving This book is written for the leader or management team of any
sustained organizational success and is a guide for top managers complex organization attempting to lead an organization-wide
ready to establish, implement, and maintain the right processes. change. It is a guide of things to think about and how to plan for
successful change.
ISBN: 978-0-87389-986-4
Item Number: H1506
List Price: $60.00
We Move Our Own Cheese!

This book is designed to help those with limited positional power
Senior Management and Quality
find ways to get their ideas seriously considered, as well as to help This original and practical book goes back to the original quality
those with positional power create a culture that encourages ideas. principles to decide what quality means, and then proceeds to
show how quality objectives can have a positive influence on
ISBN: 978-0-87389-946-8 all departments.
Item Number: H1523
ISBN: 978-0-87389-965-9
List Price: $40.00
The Joy of Lean
This book will show leaders how to cultivate a positive Lean Culture
of Excellence that creates value for customers, profitable growth for
businesses, sustainable cost reduction, and fulfilling jobs.
ISBN: 978-0-87389-942-0
Item Number: H1519
List Price: $35.00
CATEGORIES
u INTEGRATED MANAGEMENT AND KNOWLEDGE MANAGEMENT
Integrated Management Systems Navigating the Minefield: A Practical

This book expands the understanding of an integrated KM Companion
management system (IMS) globally and has been updated This book is for anyone interested in using their knowledge more
to the latest standard changes including ISO 9001:2015, effectively to optimize operations. This knowledge can be their
ISO 14001:2015, and ISO 45001. own, that of the teams they work with, or the communities in
which they live.
ISBN: 978-0-87389-894-2
Metrics, Risk Mitigation, and Auditing The Strategic Knowledge Management Handbook
This book promotes the use of the internal auditing tool as a This book is particularly addressed to CEOs, senior management,
feedback mechanism not only for compliance verification but also and business executives to help them understand how they can
for the measurement and enhancement of system effectiveness. use KM as a strategy to achieve their business objectives.
ISBN: 978-0-87389-925-3 ISBN: 978-0-87389-914-7

Sustainable Business and Industry

This is an introduction to developing and implementing a
successful program in the domain of sustainability and social
responsibility, including financial and environmental strategies.
ISBN: 978-0-873898-10-2
Item Number: E1409
List Price: $25.00
CATEGORIES
u PROJECT MANAGEMENT
F-Notes: Facilitation for Quality Lean Tactics for Architects, Engineers,

This book offers a deeper understanding of how a workshop needs and IPD Contractors
to be managed, how a team can be guided, and how workshop Good project management is absolutely critical to architecture/
tools should be deployed to achieve a team’s objectives. engineering/IPD construction business success, and applying
lean design processes is the most effective way to improve
ISBN: 978-1-951058-41-8
project management.
Item Number: H1581
ISBN: 978-0-87389-966-6
List Price: $40.00
Item Number: H1541
List Price: $60.00
Kaizen Kanban
This book is a guide to creating prioritized project pipelines
and setting up improvement boards to maximize business
success through continuous improvement projects and a
visual facilitation approach.
ISBN: 978-0-87389-937-6
Item Number: H1514
List Price: $30.00
CATEGORIES
u ORGANIZATIONAL EXCELLENCE AND BALDRIGE
Baldrige Users Guide, 2019-2020 Baldrige in Plain English, 2019-2020

This book will be an enormous help to organizations that Understanding the language, meaning, and subtle connections of
are interested in pursuing performance excellence. It is an the Baldrige framework can be daunting. This book translates the
outstanding resource for leaders and organizations on their complex model into a useable blueprint to pursue excellence.
Baldrige journey.
ISBN: 978-0-87389-989-5
Item Number: H1565
List Price: $40.00
Journey to Excellence: How Baldrige Health Care

Baldrige for Leaders, 2019-2020 Leaders Succeed
This is a leader’s guide to excellence. It addresses all This book is based on the study of the nine Baldrige Award
seven Baldrige categories and helps leaders to diagnose winners from health care. It describes how these organizations
and understand gaps in strategy and performance to lead, approached their “Baldrige journey” and how others can reap
learn, and excel. similar benefits.
ISBN: 978-0-87389-988-8 ISBN: 978-0-87389-735-8
CATEGORIES
Auditing
u AUDITING BASICS
The ASQ Certified Quality Auditor Handbook, The Process Auditing and Techniques Guide,
Fifth Edition Second Edition
This handbook is designed to help new auditors gain an This pocket guide focuses on the methods and techniques
understanding of the field and prepare for the ASQ CQA exam. of conducting internal and external process audits, ideal for
In addition, experienced system and process auditors can use it individuals with a general understanding of auditing techniques.
as a helpful reference.
ISBN: 978-0-87389-782-2
Item Number: H1570
List Price: $29.00
How to Audit ISO 9001:2015

Quality Audits for Improved Performance ISO 9001:2015 includes many changes that not only affect the
Perfect for anyone charged with implementing a quality audit companies aiming to achieve certification to it, but also auditors.
program or those performing the audit, this book is an ideal This will help auditors understand ISO 9001:2015 and help
reference on the established techniques of quality auditing. perform audits to it.
ISBN: 978-0-87389-570-5 ISBN: 978-0-87389-927-7

CATEGORIES
Auditing
u INTERNAL AUDITS
The Internal Auditing Pocket Guide, Musings on Internal Audits

Second Edition This insightful book is intended for those who understand the
This guide prepares both seasoned and new auditors to complete internal quality audit basics and are looking for ideas for how
an internal audit—from assignment to follow-up—against quality, to improve what their organization gets out of the process.
environmental, safety, and other audit criteria.
ISBN: 978-0-87389-958-1
Item Number: H1300 List Price: $24.00
ISO 9001:2015: Internal Audits Made Easy

This book is intended to help managers, quality professionals,
internal audit coordinators, and internal auditors implement
a practical internal audit process that meets the requirements
of ISO 9001:2015.
ISBN: 978-0-87389-902-4
Item Number: H1477
List Price: $60.00
CATEGORIES
Auditing
u AUDITING PLUS
Advanced Quality Auditing: An Auditor’s Auditing Beyond Compliance

Review of Risk Management, Lean Improvement, This book introduces a portable audit model to facilitate a
and Data Analysis simple, flexible, and effective audit of single or multiple quality
system standards to achieve compliance and initiation of
Auditors from any industry must “learn the language of upper
improvement initiatives.
management” to effect positive change throughout their
environments, and this book presents two ways that auditors ISBN: 978-0-87389-840-9
can speak the language. Item Number: H1430
ISBN: 978-0-87389-913-0 List Price: $37.00
Item Number: H1487
List Price: $37.00
Metrics, Risk Mitigation, and Auditing
Beyond Compliance Design of a Quality This book promotes the use of the internal auditing tool as a
System: Tools and Templates for Integrating feedback mechanism not only for compliance verification but also
Auditing Perspectives for the measurement and enhancement of system effectiveness.
A compliant quality management system is just the beginning; ISBN: 978-0-87389-925-3

a robust QMS must also be easy to implement and maintain. Item Number: H1503
Find guidance to help move beyond a focus on just checking
the right boxes. List Price: $60.00
ISBN: 978-1-951058-23-4
Item Number: H1573
List Price: $40.00
CATEGORIES
Data, Statistics, and Metrology
u DATA
Data Quality Quality Experience Telemetry

Good data is a source of myriad opportunities, while bad This book provides the necessary knowledge and information to
data is a tremendous burden. This book provides guidance understand the telemetry infrastructure and implement a telemetry
on the different aspects of data quality to help readers improve program to address and improve customer experience.
data quality.
ISBN: 978-0-87389-967-3
Item Number: H1552
List Price: $60.00
Advanced Quality Auditing

Data Integrity and Compliance Auditors from any industry must “learn the language of upper
This book consolidates existing data integrity principles management” to effect positive change throughout their
and expectations from several regulatory sources into a environments, and this book presents two ways that auditors
single document that provides detailed, illustrative can speak the language.
implementation guidance.
ISBN: 978-0-87389-913-0
Item Number: H1562
List Price: $37.00
CATEGORIES
u STATISTICS
Applied Statistics Manual Linear Regression Analysis with JMP and R

This book provides both guidance in applying the statistical This textbook is intended for use in an undergraduate level regression
methods for practical use, including instructions for performing course or by practitioners. The authors include some statistical
calculations without a statistical software program such as Minitab. details but focus on interpreting results for real analysis applications.
ISBN: 978-0-87389-975-8 ISBN: 978-0-87389-969-7

The Probability Handbook Statistical Roundtables

The aim of this text and its companion workbook is to This book collects 90 of the most interesting statistics articles
present probability as a tutor would. Probability concepts are from Quality Progress magazine to be a resource for statisticians
explained in everyday language and worked examples are and practitioners, with short, accessible, practical advice in key
presented in abundance. statistical areas.
ISBN: 978-0-87389-922-2 ISBN: 978-0-87389-930-7

The Probability Workbook Statistics for Six Sigma Black Belts

The best way to master probability is to work problems—lots of This book is written for the Six Sigma Black Belt who needs an
them. This workbook, companion to the handbook, offers more understanding of many statistical meth ds. It is a quick reference,
than 400 problems on a wide range of probability techniques providing basic details and step-by-step software instructions.
and distributions.
ISBN: 978-0-87389-892-8
Item Number: H1500
List Price: $70.00
CATEGORIES
u STATISTICS
Practical Engineering, Process, and Reliability Statistics

The intent of this book is to provide the quality professional
working in virtually any industry a quick, convenient, and
comprehensive guide to properly utilize statistics in an efficient
and effective manner.
ISBN: 978-0-87389-889-8
Item Number: H1471
List Price: $70.00
Statistical Process Control

for the FDA-Regulated Industry
The book is not intended to provide an intensive course in
statistics; it is a how-to guide about the application of diverse
statistical tools to analyze and improve processes in FDA-
regulated organizations.
ISBN: 978-0-87389-852-2
Item Number: H1445
List Price: $15.00
CATEGORIES
u METROLOGY
The Metrology Handbook, Second Edition Practical Attribute and Variable Measurement
Developed as a reference for intermediate or advanced Systems Analysis (MSA)
metrology and calibration professionals, this book provides a This book was written to aid quality technicians and
foundation for understanding basic metrology and calibration engineers working in virtually any industry with a
principles and practices. comprehensive guide to conducting measurement
systems analysis and gage R&R methodology.
ISBN: 978-0-87389-838-6
The Quality Calibration Handbook
This book is about how to design, implement, maintain, Zero Acceptance Number Sampling Plans,
and continuously improve a quality calibration system, Fifth Edition
with all the required documentation and traceability for This book provides a set of attribute plans for lot-by-lot inspection
every item of test equipment. with the acceptance number in all cases as zero. For years,
ISBN: 978-0-87389-704-4 these c=0 sampling plans have gained popularity and today
Item Number: H1293 are now the norm.
List Price: $107.00 ISBN: 978-0-87389-739-6

Item Number: H1331
List Price: $56.00
CATEGORIES
Lean and Six Sigma
u LEAN
Lean Kaizen Advanced Quality Auditing

This book introduces the concepts of lean and kaizen for any Auditors from any industry must “learn the language of
quality or operational professional who wants to start their lean upper management” to effect positive change throughout
journey or enhance their career opportunities. their environments, and this book presents two ways that
auditors can speak the language.
ISBN: 978-0-87389-689-4
Item Number: H1487
List Price: $53.00
Lean Healthcare
Lean healthcare is not about being better, but rather becoming
The Joy of Lean
the best at getting better. Today’s challenge in the healthcare This book will show leaders how to cultivate a positive Lean Culture
environment is your ability to improve at a greater rate than of Excellence that creates value for customers, profitable growth for
surrounding competitors. This book focuses on the strategies and businesses, sustainable cost reduction, and fulfilling jobs.
lessons learned in implementing lean thinking. Using real-world
case studies, the book provides approaches and tools to facilitate ISBN: 978-0-87389-942-0
rapid, meaningful improvement. Item Number: H1519
ISBN: 978-1-951058-44-9 List Price: $35.00
Item Number: H1580 Member Price: $24.50
List Price: $75.00
Member Price: $53.00 Auditing Beyond Compliance
This book introduces a portable audit model to facilitate a simple,
flexible, and effective audit of single or multiple quality system standards
to achieve compliance and initiation of improvement initiatives.
ISBN: 978-0-87389-840-9
Item Number: H1430
List Price: $37.00
CATEGORIES
Lean and Six Sigma
u LEAN
Lean Tactics for Architects, Engineers, A Lean Guide to Transforming Healthcare

and IPD Contractors This book is a manual for lean tools and principles in a healthcare
Good project management is absolutely critical to architecture/ environment. The lean opportunities in healthcare are limitless, and
engineering/IPD construction business success, and applying this book can help organizations with their lean transformation.
lean design processes is the most effective way to improve
ISBN: 978-0-87389-701-3
project management.
Item Number: H1295
ISBN: 978-0-87389-966-6
List Price: $56.00
Item Number: H1541
List Price: $60.00
Lean Acres
This book uses a story in which the group dynamics are real, the
Lean Doctors problems are valid, and the solutions legitimate. Follow along as
This practical, how-to book clearly and succinctly takes the the group uses four quality methodologies to address problems
reader through six proven “success steps” for implementing lean they face.
in any healthcare environment regardless of specialty or setting.
ISBN: 978-0-87389-809-6
CATEGORIES
Lean and Six Sigma
u SIX SIGMA
The Certified Six Sigma Yellow Belt Handbook The Certified Six Sigma Master
This manual is for beginners taking ASQ’s Certified Six Sigma Black Belt Handbook
Yellow Belt exam and for those who want a materials reference This book reflects the most current thinking among key
for successful Six Sigma projects. Six Sigma leaders regarding what should be contained in
the ASQ Master Black Belt Body of Knowledge for those
ISBN: 978-0-87389-934-5
preparing to take the examination.
Item Number: H1493
ISBN: 978-0-87389-805-8
List Price: $105.00
Item Number: H1404
List Price: $145.00
The Certified Six Sigma Green Belt Handbook
This manual is for those taking ASQ’s Certified Six Sigma Green
Belt exam and for those who want a materials reference for The ASQ Six Sigma Black Belt Pocket Guide
successful Green Belt projects. Designed specifically to address topics that cause problems, issues,
and concerns for most Black Belts, this reference guide is intended
ISBN: 978-0-87389-891-1
for the Black Belt to use throughout the day, particularly in meetings.
Item Number: H1469
ISBN: 978-0-87389-856-0
List Price: $135.00
Item Number: H1441
List Price: $29.00
The Certified Six Sigma Black Belt Handbook
This edition has been updated to reflect the most recent ASQ Six
Sigma Black Belt Body of Knowledge. The primary audience is Statistics for Six Sigma Black Belts
anyone preparing for ASQ’s Certified Six Sigma Black Belt exam. This book is written for the Six Sigma Black Belt who needs an
understanding of many statistical methods. It is a quick reference,
ISBN: 978-0-87389-941-3
providing basic details and step-by-step software instructions.
Item Number: H1494
ISBN: 978-0-87389-892-8
List Price: $145.00
Item Number: H1472
List Price: $70.00
CATEGORIES
Lean and Six Sigma
u SIX SIGMA
Splitting the DMAIC

Rather than teach people about a set of tools they may or may
not use, teach them how to accomplish a specific objective so
that anyone can make continuous improvement work by “splitting
the DMAIC.”
ISBN: 978-0-87389-979-6
Item Number: H1554
List Price: $45.00
Process Improvement Using Six Sigma

This book provides the practitioner with the necessary tools and
techniques with which to implement a systematic approach to
process improvement initiatives using the Six Sigma methodology.
ISBN: 978-0-87389-752-5
Item Number: H1360
List Price: $32.00
CATEGORIES
Certification and Certification Preparation
u ABOUT ASQ CERTIFICATION
ASQ CERTIFICATIONS are recognized as a mark of quality excellence in

many industries. They are designed to help you advance in your career
and improve your organization.
CERTIFICATION PREPARATION STUDY GUIDES VS. HANDBOOKS

• Study guides are a companion to the handbooks that candidates can use as a means of self-assessment when
planning to take an ASQ examination.
• Handbooks are a reference manual for topics covered in an examination’s Body of Knowledge (BoK). While intended
to help people prepare for an exam, handbooks can also be used as a resource for someone performing tasks
related to the BoK for their job or to build more knowledge about quality concepts.
• Due to the presence of practice questions, the study guides can’t be used during the exam, but the handbooks are
allowed as an open-book reference during examinations.
EXPLORE
your pathway
to Certification!
CATEGORIES
u HANDBOOKS
The ASQ Certified Quality Improvement Associate The Certified Pharmaceutical GMP Professional
Handbook, Fourth Edition Handbook, Second Edition
The ASQ CQIA certification introduces the basics of quality This handbook will assist individuals preparing for the Certified
to organizations and individuals who are new to quality. This Pharmaceutical Good Manufacturing Practices Professional
book forms a foundation for applying proven quality principles (CPGP) examination and as a reference for the practitioner.
and practices.
ISBN: 978-0-87389-933-8
Item Number: H1571
List Price: $135.00
The Certified Supplier Quality Professional Handbook

The ASQ Certified Quality Auditor Handbook, ASQ’s Certified Supplier Quality Professional certification
Fifth Edition provides valuable credentials to quality professionals in the
This handbook is designed to help new auditors gain an growing field of supplier quality engineering, and this book
understanding of the field and prepare for the ASQ CQA will help them prepare.
exam. In addition, experienced system and process auditors
ISBN: 978-0-87389-943-7
can use it as a helpful reference.
Item Number: H1520
ISBN: 978-1-951058-09-8
List Price: $135.00
Item Number: H1570
List Price: $135.00
CATEGORIES
u HANDBOOKS
The Metrology Handbook, Second Edition The Certified Quality Inspector Handbook,
Developed as a reference for intermediate or advanced Third Edition
metrology and calibration professionals, this book provides a This book is intended as a reference for quality inspectors
foundation for understanding basic metrology and calibration and quality inspectors in training, as well as a reference for
principles and practices. those individuals preparing to take the ASQ Certified Quality
Inspector exam.
ISBN: 978-0-87389-838-6
The Certified Calibration Technician Handbook,
Third Edition The Certified Quality Engineer Handbook,
This book is intended as a reference for quality technicians Fourth Edition
and quality technicians-in-training, as well as a comprehensive The book is not just a study guide, but rather is a comprehensive
reference for individuals preparing to take the ASQ Certified guide to the field of quality engineering, with most chapters going
Quality Technician exam. beyond the ASQ Certified Quality Engineer exam requirements.
ISBN: 978-0-87389-976-5 ISBN: 978-0-87389-944-4
CATEGORIES
u HANDBOOKS
The Certified Reliability Engineer Handbook, The Certified Six Sigma Yellow Belt Handbook
Third Edition This reference manual is designed to help beginners taking
This handbook assists individuals preparing for the Certified ASQ’s Certified Six Sigma Yellow Belt exam and those with Six
Reliability Engineer exam and to provide a reference for the Sigma knowledge who want a materials reference for successful
practitioner, with the chapters following the same format as Six Sigma projects.
the examination.
ISBN: 978-0-87389-934-5
The Certified Six Sigma Green Belt Handbook
The Certified Software Quality Engineer This reference manual is designed to help those interested in
Handbook, Second Edition passing ASQ’s Certified Six Sigma Green Belt exam and others
who want a handy materials reference to conduct successful
Armed with the knowledge in this handbook to complement the
Green Belt projects.
required years of work experience, qualified software quality
practitioners may feel confident to sit for the ASQ CSQE exam. ISBN: 978-0-87389-891-1
CATEGORIES
u HANDBOOKS
The Certified Six Sigma Black Belt Handbook

This edition has been updated to reflect the most recent ASQ Six
Sigma Black Belt Body of Knowledge. The primary audience is
anyone preparing for ASQ’s Certified Six Sigma Black Belt exam.
ISBN: 978-0-87389-941-3
Item Number: H1494
List Price: $145.00
The Certified Six Sigma Master

Black Belt Handbook
This book reflects the most current thinking among key
Six Sigma leaders regarding what should be contained
in the ASQ Master Black Belt Body of Knowledge for
those preparing to take the examination.
ISBN: 978-0-87389-805-8
Item Number: H1404
List Price: $145.00
CATEGORIES
u STUDY GUIDES
The ASQ CQE Study Guide The ASQ CSSBB Study Guide
This book is meant to aid those taking the ASQ Certified This book is meant to aid those taking the ASQ Certified Six
Quality Engineer exam and includes 380 practice questions for Sigma Black Belt exam and includes 432 practice questions for the
the seven parts of the exam and 205 additional randomized nine parts of the exam and a 150-question practice examination.
practice questions.
ISBN: 978-0-87389-961-1
Item Number: H1496
List Price: $50.00
The ASQ CSQP Study Guide

The ASQ CSSYB Study Guide This book is meant to aid those taking the ASQ Certified
This book is meant to aid those taking the ASQ Certified Six Supplier Quality Professional exam and includes 336 practice
Sigma Yellow Belt exam and includes 151 practice questions questions for the seven parts of the exam and a 150-question
for the five parts of the exam and 136 additional randomized practice examination.
practice questions.
ISBN: 978-0-87389-970-3
Item Number: H1525
List Price: $50.00
The ASQ CSSGB Study Guide

This book is meant to aid those taking the ASQ Certified Six Sigma
Green Belt exam and includes 300 new questions to help determine
readiness for the exam, using the questions as a self-assessment.
ISBN: 978-0-87389-952-9
Item Number: H1528
List Price: $50.00
CATEGORIES
ISO Standards
u ISO 9001
ISO 9001:2015 Explained, Fourth Edition The Magic of ISO 9001

This book explains the meaning and intent of the updated This book is a collection of concepts to assist in implementing
requirements of ISO 9001:2015 and discusses the requirements a very successful ISO 9001 quality management system, with
and new terminology as they relate to each of the product categories. concepts that go beyond the basic implementation steps so
widely available.
ISBN: 978-0-87389-901-7
Item Number: H1534
List Price: $80.00
A Practical Field Guide for ISO 9001:2015

The intent of this field guide is to assist organizations, step
How to Audit ISO 9001:2015
by step, in implementing a QMS in conformance with ISO ISO 9001:2015 includes many changes that not only affect the
9001:2015, whether “from scratch” or by transitioning companies aiming to achieve certification to it, but also auditors.
from ISO 9001:2008. This will help auditors understand ISO 9001:2015 and help
perform audits to it.
ISBN: 978-0-87389-940-6
Item Number: H1505
List Price: $60.00
The ISO 9001:2015 Implementation Handbook
The handbook is structured to guide organizations new to ISO
9001 through the process necessary to connect their current
practices to the requirements of ISO 9001:2015.
ISBN: 978-0-87389-938-3
Item Number: H1515
List Price: $50.00
CATEGORIES
ISO Standards
u ISO 9001
ISO 9001:2015: Internal Audits Made Easy Cracking the Case of ISO 9001:2015 for Service,
This book is intended to help managers, quality professionals, Third Edition
internal audit coordinators, and internal auditors implement a This guide is intended to help everyone in a service organization
practical internal audit process that meets the requirements participate in creating and sustaining a foundation of integrity,
of ISO 9001:2015. meet requirements and customer expectations, and support
robust processes.
ISBN: 978-0-87389-902-4
Cracking the Case of ISO 9001:2015 for
Manufacturing, Third Edition ISO 9001:2015 Handbook for Small and
This guide is intended to help everyone in an organization Medium-Sized Businesses, Third Edition
participate in creating and sustaining a foundation of integrity, This handbook was developed to help small- and medium-sized
meet requirements and customer expectations, and support organizations better understand, establish, implement, and
robust processes. maintain ISO 9001:2015 quality management systems.
ISBN: 978-0-87389-907-9 ISBN: 978-0-87389-905-5
CATEGORIES
ISO Standards
u OTHER
A Practical Field Guide for ISO 13485:2016 How to Establish a Document Control System for
This guide provides step-by-step help to implement a quality Compliance with ISO 9001:2015, ISO
management system that conforms with ISO 13485:2016, 13485:2016, and FDA Requirements
whether “from scratch” or transitioning from variations of This book explains the requirements for compliance with FDA
the ISO 13485 family. regulations and ISO standards (9001/13485) for documented
ISBN: 978-0-87389-990-1 information controls and presents a methodology for compliance.
The FDA and Worldwide Quality System Requirements
Guidebook for Medical Devices, Second Edition A Practical Field Guide for ISO 14001:2015
This guidance book is a resource to manufacturers of medical The field guide depicts steps needed to create an effective
devices, providing up-to-date information concerning required environmental management system in conformance with
and recommended quality system practices as a companion to ISO 14001:2015, whether “from scratch” or by transitioning
the standards. from ISO 14001:2004.
ISBN: 978-0-87389-740-2 ISBN: 978-0-87389-963-5
CATEGORIES
ISO Standards
u OTHER
Implementing ISO/IEC 17025:2017, The ISO 45001:2018 Implementation Handbook

Second Edition This handbook provides guidance in building the OH&S
The focus of this book is to demystify the requirements delineated management system in support of the organization’s operations,
within ISO/IEC 17025:2017, while providing a road map for linking the management system to the requirements of
organizations wishing to receive accreditation for their laboratories. ISO 45001:2018.
ISBN: 978-0-87389-980-2 ISBN: 978-0-87389-971-0

Sustainable Business and Industry ISO 56000: Building an Innovation

This is an introduction to developing and implementing a
Management System
successful program in the domain of sustainability and social Research shows a major correlation between profitability and
responsibility, including financial and environmental strategies. innovation. The challenge, however, is how to integrate innovation
management with quality management. Enter the ISO 56000
ISBN: 978-0-873898-10-2 series of standards on innovation management systems (IMS).
Item Number: E1409 This book explains the thinking behind each of the clauses in the
List Price: $25.00 ISO 56002 standard, and offers real-life, practical applications.
Member Price: $25.00 ISBN: 978-1-951058-26-5

Item Number: H1576
List Price: $60.00
SEARCH OUR BOOKSTORE

ASQ sells a number of ISO and other standards to provide organizations with the shared vision,
understanding, procedures, and vocabulary needed to meet the expectations of their stakeholders.
CATEGORIES
Industries
u AEROSPACE
The AS9100C, AS9110, and AS9120 Handbook

This book proposes best practices by aerospace auditors,
including a discussion of each of the three standards’ clauses,
how to comply with them, and an overview of changes to
AS9100C from AS9100B.
ISBN: 978-0-87389-884-3
Item Number: H1464
List Price: $15.00
CATEGORIES
Industries
u ENGINEERING
Lean Tactics for Architects, Engineers, and IPD Lean Practical Engineering, Process, and
Tactics for Architects, Engineers, and IPD Contractors Reliability Statistics
Good project management is absolutely critical to architecture/ The intent of this book is to provide the quality professional
engineering/IPD construction business success, and applying working in virtually any industry a quick, convenient, and
lean design processes is the most effective way to improve comprehensive guide to properly utilize statistics in an efficient
project management. and effective manner.
ISBN: 978-0-87389-966-6 ISBN: 978-0-87389-889-8

Søren Bisgaard’s Contributiions to Quality Engineering The Certified Quality Engineer Handbook,
This book covers the essential statistical methods for the 2 factorial
k-p Fourth Edition
system, including basic principles of time series analysis and the The book is not just a study guide, but rather is a comprehensive
connection between quality improvement and the scientific method. guide to the field of quality engineering, with most chapters going
beyond the ASQ Certified Quality Engineer exam requirements.
ISBN: 978-0-87389-956-7
CATEGORIES
Industries
u ENGINEERING
The Certified Reliability Engineer Handbook,

Third Edition
This handbook assists individuals preparing for the Certified
Reliability Engineer exam and to provide a reference for the
practitioner, with the chapters following the same format as
the examination.
ISBN: 978-0-87389-960-4
Item Number: H1535
List Price: $135.00
The ASQ CQE Study Guide

This book is meant to aid those taking the ASQ Certified
Quality Engineer exam and includes 380 practice questions for
the seven parts of the exam and 205 additional randomized
practice questions.
ISBN: 978-0-87389-919-2
Item Number: H1496
List Price: $50.00
CATEGORIES
Industries
u FOOD, DRUG, COSMETICS, AND MEDICAL DEVICES
Quality Risk Management in the FDA-Regulated A Practical Field Guide for ISO 13485:2016
Industry, Second Edition This guide provides step-by-step help to implement a quality
This book presents a systematic and comprehensive approach to management system that conforms with ISO 13485:2016,
the quality risk management field as it applies to medical products, whether “from scratch” or transitioning from variations of
including facilitating compliance with regulatory requirements. the ISO 13485 family.
ISBN: 978-0-87389-948-2 ISBN: 978-0-87389-990-1

Statistical Process Control for the The FDA and Worldwide Quality System
FDA-Regulated Industry Requirements Guidebook for Medical Devices,
The book is not intended to provide an intensive course in
Second Edition
statistics; it is a how-to guide about the application of diverse This guidance book is a resource to manufacturers of medical
statistical tools to analyze and improve processes in FDA- devices, providing up-to-date information concerning required
regulated organizations. and recommended quality system practices as a companion to
the standards.
ISBN: 978-0-87389-852-2
Item Number: H1332
List Price: $15.00
CATEGORIES
Industries
u FOOD, DRUG, COSMETICS, AND MEDICAL DEVICES
Mastering and Managing the FDA Maze,

Second Edition
The number of FDA regulations and expectations is staggering
and their content tedious, creating a regulated industry need for
compliance insight and appropriate detail, which you can find
in this book.
ISBN: 978-0-87389-887-4
Item Number: H1467
List Price: $105.00
The Certified HACCP Handbook, Third Edition

This handbook is intended to serve as a baseline of hazard
analysis critical control point (HACCP) knowledge for quality
auditors and assist in preparation for the ASQ Certified HACCP
Auditor exam.
ISBN: 978-0-87389-868-3
Item Number: H1449
List Price: $129.00
CATEGORIES
Industries
u HEALTHCARE
Lean Healthcare Make Your Clinics Flow with Synchrony

Lean healthcare is not about being better, but rather becoming Synchrony is the ability of a healthcare process to control the
the best at getting better. Today’s challenge in the healthcare pace of the physician process and the pace of the patient
environment is your ability to improve at a greater rate than process such that they are ready for each other at the same
surrounding competitors. This book focuses on the strategies and time, without waste or delay.
lessons learned in implementing lean thinking. Using real-world
case studies, the book provides approaches and tools to facilitate ISBN: 978-0-87389-923-9
rapid, meaningful improvement. Item Number: H1501
ISBN: 978-1-951058-44-9 List Price: $35.00
List Price: $75.00
Member Price: $53.00 Lean Doctors
This practical, how-to book clearly and succinctly takes the
reader through six proven “success steps” for implementing lean
Measuring Quality Improvement in Healthcare in any healthcare environment regardless of specialty or setting.
Written by respected healthcare quality professionals, this book
ISBN: 978-0-87389-785-3
addresses the critical, growing need for the healthcare industry to
measure the effectiveness of their quality improvement efforts. Item Number: H1387
ISBN: 978-0-52776-293-3 List Price: $61.00
List Price: $61.00
CATEGORIES
Industries
u HEALTHCARE
A Lean Guide to Transforming Healthcare Extablishing a Culture of Patient Safety

This book is a manual for lean tools and principles in a healthcare The purpose of this book is to provide a road map to help
environment. The lean opportunities in healthcare are limitless, and healthcare professionals establish a “culture of patient safety,”
this book can help organizations with their lean transformation. provide high quality healthcare, and improve communication
for staff and patients.
ISBN: 978-0-87389-701-3
Item Number: H1418
List Price: $56.00
Journey to Excellence: How Baldrige Health Care

Leaders Succeed Using ISO 9001 in Healthcare
This book is based on the study of the nine Baldrige Award ISO 9001 offers a disciplined approach to implementing
winners from healthcare. It describes how these organizations management systems in a healthcare organization to provide a
approached their “Baldrige journey” and how others can reap framework for improvement efforts and demonstrate outcomes.
similar benefits.
ISBN: 978-0-87389-885-0
CATEGORIES
Industries
u MANUFACTURING
Human Error Reduction in Manufacturing Lean Kaizen

The objective of this book is to provide information on theories, This book introduces the concepts of lean and kaizen for any
methods, and techniques to control human failure. It is a book of quality or operational professional who wants to start their lean
ideas, concepts, and examples from the manufacturing sector. journey or enhance their career opportunities.
ISBN: 978-0-87389-973-4 ISBN: 978-0-87389-689-4

Cracking the Case of ISO 9001:2015 for

Manufacturing, Third Edition
This guide is intended to help everyone in an organization
participate in creating and sustaining a foundation of integrity,
meet requirements and customer expectations, and support
robust processes.
ISBN: 978-0-87389-907-9
Item Number: H1482
List Price: $29.00
CATEGORIES
Industries
u SERVICE
Crafting Service Processes Cracking the Case of ISO 9001:2015 for Service,
This book is about the design and delivery of service Third Edition
experiences, including the design of installations, facilities, This guide is intended to help everyone in a service organization
technologies, and scripts used in the staging of such experiences. participate in creating and sustaining a foundation of integrity,
meet requirements and customer expectations, and support
ISBN: 978-0-87389-984-0
robust processes.
Item Number: H1560
ISBN: 978-0-87389-908-6
List Price: $70.00
Item Number: H1483
List Price: $29.00
Complex Service Delivery Processes, Third Edition
This book focuses on services embodying the knowledge and
capabilities of professionals, sought because of the client’s lack
of knowledge or skills in specialized fields to produce results.
ISBN: 978-0-87389-916-1
Item Number: H1490
List Price: $80.00
CATEGORIES
Industries
u SOFTWARE
Data Quality
Good data is a source of myriad opportunities, while bad data is
a tremendous burden. This book provides guidance on the different
aspects of data quality to help readers improve data quality.
ISBN: 978-0-87389-977-2
Item Number: H1552
List Price: $135.00
The Certified Software Quality Engineer

Handbook, Second Edition
Armed with the knowledge in this handbook to complement the
required years of work experience, qualified software quality
practitioners may feel confident to sit for the ASQ CSQE exam.
ISBN: 978-0-87389-939-0
Item Number: H1516
List Price: $145.00
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Asq Quality Press Book Catalog

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Asq Quality Press Book Catalog

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ASQ Quality Press Catalog

The world’s leading publisher of quality-related books and standards

PDF Only, Revised January 2021

Letter From the Managing Editor

• Culture • Quality 4.0

Culture Is Everything: How to Become a True

The ASQ Certified Quality Improvement

Connected, Intelligent, Automated:

BEYOND COMPLIANCE Beyond Compliance Design of a Quality

F-Notes: Facilitation for Quality

The ASQ Certified Quality Auditor Handbook,

ISO 56000: Building an Innovation

ISBN: 978-1-951058-26-5 | Item Number: H1576

Foundations of Quality Risk

ISBN: 978-1-951058-32-6 | Item Number: H1578

Structuring Your Organization for Innovation

The Logical Thinking Process The Quality Toolbox,

The ASQ Quality Improvement Root Cause Analysis,

The ASQ Pocket Guide to Handbook of Investigation

The Principles of Quality Costs, Measuring Quality

The Internal Auditing Pocket

Connected, Intelligent, Automated Data Integrity and Compliance

ISBN: 978-1-951058-00-5 ISBN: 978-0-87389-987-1

Quality Experience Telemetry: How to Effectively

CULTURE Culture Is Everything Creating a Customer-Centered Culture

ISBN: 978-1-951058-03-6 ISBN: 978-0-87389-151-6

Unleash Quality Establishing a Culture of Patient Safety

The Quality Toolbox, Second Edition Business Process Improvement Toolbox,

Principles of Quality Costs, Fourth Edition

The Logical Thinking Process Innovative Business Management Using TRIZ

Splitting the DMAIC

ISBN: 978-0-87389-982-6 ISBN: 978-0-87389-863-8

ISBN: 978-0-87389-692-4 ISBN: 978-0-87389-926-0

Human Error Reduction in Manufacturing

Quality Risk Management in the FDA-Regulated

The Art of Integrating Strategic Planning, Process

The Journey Making Change in Complex Organizations

We Move Our Own Cheese!

Integrated Management Systems Navigating the Minefield: A Practical

ISBN: 978-0-87389-925-3 ISBN: 978-0-87389-914-7

Sustainable Business and Industry

F-Notes: Facilitation for Quality Lean Tactics for Architects, Engineers,

Baldrige Users Guide, 2019-2020 Baldrige in Plain English, 2019-2020

Journey to Excellence: How Baldrige Health Care

How to Audit ISO 9001:2015

ISBN: 978-0-87389-570-5 ISBN: 978-0-87389-927-7

The Internal Auditing Pocket Guide, Musings on Internal Audits

ISO 9001:2015: Internal Audits Made Easy

Advanced Quality Auditing: An Auditor’s Auditing Beyond Compliance

A compliant quality management system is just the beginning; ISBN: 978-0-87389-925-3

Data Quality Quality Experience Telemetry

Advanced Quality Auditing

Applied Statistics Manual Linear Regression Analysis with JMP and R

ISBN: 978-0-87389-975-8 ISBN: 978-0-87389-969-7

The Probability Handbook Statistical Roundtables

ISBN: 978-0-87389-922-2 ISBN: 978-0-87389-930-7

The Probability Workbook Statistics for Six Sigma Black Belts

Practical Engineering, Process, and Reliability Statistics

Statistical Process Control

List Price: $107.00 ISBN: 978-0-87389-739-6

Lean Kaizen Advanced Quality Auditing

Lean Tactics for Architects, Engineers, A Lean Guide to Transforming Healthcare

Splitting the DMAIC