EDREAMS FLEXIBLE FARE

eDreams Flexible Fare is an additional service (“the Service” or “this Service”) which can be added to
your flight while booking on our site. In addition to the conditions defined in the eDreams Terms &
Conditions (The "T&Cs"), the eDreams Flexible Fare rules apply to the Service and will prevail in case
of contradiction with the T&Cs.

By adding eDreams Flexible Fare to your flight booking, you will enjoy a series of additional advantages
and services on top of those included in our basic fare:

1.- Flexible travel dates guarantee.

2.- Post-booking changes free of handling charges.

3..- Priority attention.

The details of each one of these benefits are explained below.

To enjoy the advantages of eDreams Flexible Fare, make your selection from the different fare options
provided when you are booking a flight on our site. eDreams Flexible Fare can only be added when the
trip is being booked, not once the booking is completed. It will not be added if the trip is modified.

eDreams Flexible Fare must be purchased for all travellers in a group. Please note that it does not apply
for groups of more than nine (9) persons.

eDreams Flexible Fare is only valid for flight bookings.

eDreams Flexible Fare is not applicable to other products sold on our sites, including train tickets,
hotels, dynamic packages (Flight + Hotel), etc.

eDreams Flexible Fare may not be applicable to some airline tickets offered, such as those sold by third
parties through our site, which will be subject to the specific terms and conditions of said third party.

Restrictions apply in the case of force majeure.

eDreams reserves the right to deny purchase of the eDreams Flexible Fare to any customer for any
reason.
1. Flexible Travel Dates Guarantee

eDreams Flexible Fare includes a Flexible Travel Dates Guarantee which gives customers the flexibility
to change the dates of their flight tickets. This contractual guarantee begins at time of booking and
expires 24 hours before the journey starts, determined by the departure date and time for the booking.
All travelers in your party must have this guarantee to be able to rebook a trip.

Make a new booking

With this Flexible Travel Dates Guarantee you will be able to rebook your flight ticket if you are unable to
travel with the original flight for any reason. The maximum amount eDreams will reimburse you will be
either 100% of the cost of your original flight ticket or 100% of the cost of the rebooked flight ticket,
whichever is the lesser amount.

The rebooking must be made no later than 24 hours before the departure time and date of the original
outbound flight. If you rebook your ticket later than this, the Flexible Travel Dates Guarantee will not
apply.

Scope of the Flexible Travel Dates Guarantee

The Flexible Travel Dates Guarantee includes:
● The flight ticket costs charged by the airline, so long as the original flight was booked with an
eDreams Flexible Fare.
● Ancillary services of luggage and seats included in the original flight booking.

The Flexible Travel Dates Guarantee does not include:

● The service fees or subscription fee charged by eDreams.
● The cost of the eDreams Flexible Fare purchased with the original ticket flight.
● Any insurance Flexibles paid by the customer.
● Costs for anything other than a flight booking (as defined herein), such as trains, hotels, car hire,
activities, etc.
● Any costs associated with changing passengers or passenger details on the rebooked flight as
compared to the original flight.

Conditions applicable to the guarantee

This Flexible Travel Dates Guarantee is subject to the following compulsory conditions having been met:

● When requesting the modification, the Flexible Travel Dates Guarantee must be used for all
passengers and all flights at the same time. It can only be used once. Flight changes must be
done with the same Airline and the same origin and destination airports as the original flight.
● The Flexible Travel Dates Guarantee will be used for all travelers on the original booking.
● The customer must manage the change and rebook their new flight through eDreams. If a flight
is not rebooked through eDreams, the Flexible Travel Dates Guarantee will not apply.
● You may rebook your flight(s) up to 24 hours prior to the departure date and time of the original
flight. If flight is rebooked after this time, the Flexible Travel Dates Guarantee will not apply.
● The rebooked flight must depart within sixty (60) days on either side (before or after)
of the original flight departure date.
How to use the Flexible Travel Dates Guarantee:

● The rebooking request must be made to eDreams by telephone at +16502155189. Our agents
will explain the process step-by-step, as well as any conditions that may apply to your original
flight booking.
● Refunds are normally processed within 10 days from the date the rebooking is requested.
● We will not cover any costs for which the passengers may be compensated for by a third party.
● We will not cover any costs in case of change requested by you directly with any airline of any
tickets subject to the Service;

2. Post-booking changes free of handling charges.

By adding eDreams Flexible Fare to your booking, changes and cancellations will be free of our handling
charges. These changes may be made as many times as the fare allows (please note this does not
cover the providers’ fees and conditions).

3. Priority assistance:

By adding eDreams Flexible Fare to your booking, you will enjoy a preferential customer service by using
the free and exclusive telephone number and an email address for obtaining support regarding any issue
concerning your booking. The details of this priority phone number will be sent to you in the confirmation
mail of your booking.