SITXHRM003 Assessment 1 1

RTO No. 45485 | CRICOS No.
03754M
Assessment Task
SITXHRM003 - Lead and manage people

Version 2.0: March 2021 (R. Thomas)
Copyright@2021, Australian International Institute of Technology. All rights reserved.
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Australian International Institute of Technology

RTO No. 45485 | CRICOS No. 03754M
Assessment Task
Version 2.0 | Last update: 24/03/2021 Page 1
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Student Assessment Agreement
Please ensure you read through and understand the Assessments Conditions, Assessment Tasks and General
Requirements in this Student Guide and Assessment Workbook before you complete and sign the agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit?  Yes  No
Do you understand the requirements of the assessments for this unit?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any specific needs that should be considered?  Yes  No
If so, explain these in the space provided below:
Do you understand your rights to re-assessment?  Yes  No

Do you understand your right to appeal the decisions made in an assessment?  Yes  No
Student Name
Student Number
Student Signature
Date
Assessor Name
Assessor Signature
Date

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Final Record of Competency
This form is to be completed by the assessor and used as the ‘final record of competency’.
All student submissions including any associated evidence are to be submitted for filing before issuing to the Student
Services Administration for processing.
Finally Student Academic Results and Assessment Feedback are to be entered into the Academic Result Spreadsheet
and forwarded to Student Services Administration admin@aiit.vic.edu.au.
Reference: Clauses 1.8 to 1.12 - Conduct effective assessment
Student Name
Student Number
Final Result
S = Satisfactory NS
= Not Satisfactory NA
Unit of Competency Assessment Summary = Not Assessed
S NS NA
Assessment Task 1 Knowledge ☐ ☐ ☐

Final Overall Assessment Result Competent Not Yet Competent
Additional Supporting Comments and Feedback
Trainer and Assessor Student
I, the undersigned, have received, discussed, and

I, the undersigned, declare that I have conducted a fair,
accepted my Assessment result as above for this unit and
valid, reliable, and flexible assessment with this student,
I am aware of my appeal rights as per the Student
and I have provided fair, relevant, and appropriate
Complaints and Appeals policy and procedure.
feedback.
Name Signature
Signature Date
Date
☐ The Student did not attend the Assessment feedback session

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Assessment Task Summary
The unit of competency is classroom-based delivery face to face and practical demonstrations completed within a
simulated work environment with trainer led training in classrooms, business operational environments and computer
labs consisting of direct observation, product-based methods, portfolios, questioning and third- party evidence (if
appropriate, relevant and verified).
The assessment tasks for SITXHRM003 - Lead and manage people are included in this Student Guide and
Assessment Workbook which are outlined in the assessment plan below.
To be assessed as competent for this unit, you must complete all scheduled assessment tasks satisfactorily.
Assessment Task Assessment Context Assessment Evidence Type
Assessment Task 1 Demonstrated knowledge required to

(Knowledge) complete the tasks outlined in elements and Short Answer Responses
performance criteria of this unit of
competency
Glossary of Common Terms in Assessment Task Questions

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Provided below is a set of commonly used terms in the Assessment Task questions to assist students understanding
what is being described.
To assist students with answering Assessment Tasks questions, the meaning of each of the listed key terms is provided
below for your reference and guidance only.
Analyse – is to answer in detail and identify important points and key features.
Compare – is to show how two or more things are similar, ensuring that you also indicate the relevance of the
consequences.
Contrast – is to contrast something, you will need to show how two or more things are different, ensuring you indicate
the relevance or the consequences.
Discuss – is to discuss something, you are required to point out important issues or features and express some form of
critical judgement.
Describe – is to describe something, you should state the most noticeable qualities or features.
Evaluate – is to assess something, you should put forward arguments for and against the concept being checked.
Examine – is to investigate or scrutinise something, this is similar to “analyse”, where you should provide a detailed
response with key points and features and provide critical analysis
Explain – is to make clear how or why something happened or the way it is.
Identify – it means that you are asked to briefly describe the required information. Generally, you are expected to write
a response two or three sentences long.
List – it means that you are asked to briefly state information in a list format.
Outline – is means giving only the main points. Keep the response a few sentences long.
Summarise – it means (like “outline”) only giving the main points. Keep the response a few sentences long

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Assessment Task 1 Summary Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any
other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student Name
Student ID number
Student signature
Date
Assessor Declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried out according to
the required assessment procedures.
Assessor Name
Assessor Signature
Date
Assessment Outcome S NS DNS Resubmission Y N
Feedback
Student Result Response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student Signature
Date
A copy of this page must be supplied to Administration and is recorded kept in the student’s file with all supporting
Assessment evidence.

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Assessment Task 1: Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit of
competency.
This assessment task must be conducted as per the Assessment Conditions

Assessment
Conditions
In Class Activity Self-Directed Research Task
Duration Trainer Discretion in alignment in the Training Plan
Evidence Submission
Requirements
The completed and signed Assessment Tool
First Attempt 2nd Attempt Final Attempt Extension – Date: / /
Satisfactory Not Satisfactory Did Not Submit

Task
☐ ☐ ☐
All short answer responses correctly answered
Assessor Feedback and Comments
Reasonable Adjustment
Has reasonable adjustment been applied to this assessment? If YES Provide details for the requirements and
provisions for adjustment of assessment:
Satisfactory Not Satisfactory

Overall Assessment Task Performance
Assessment Task 1 ☐ ☐
Signed Date

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Assessment Task 1: Knowledge
Assessment Guidelines
The purpose of this assessment is to assess your underpinning knowledge to complete the tasks outlined in the elements
and performance criteria for this unit of competency and relating to the following aspects:
 Roles of and functions performed by supervisors and managers:
o Decision making
o Delegating tasks
o Monitoring staff
o Planning and organising
o Providing information:
 Organisation performance
 Changes in organisational policies
 Marketing information and targets
 Overall organisational objectives
 Plans for new equipment
 Rationale for management decisions
 Technology updates
 Training developments
 Expectations, roles, and responsibilities of team members:
o Adhering to policies and procedures

o Cooperative and open communication
o Nature and scope of work
o Relationships with others in the workplace and interdependent areas of activity
o Reporting requirements
 Considerations in the individual development of staff:
o Change in job responsibilities

o External training and professional development
o Formal promotion
o Internal training and professional development
o Opportunity for greater autonomy or responsibility
 Features of different leadership styles

 Features of open and supportive communication
 Characteristics of effective leadership
 Principles of teamwork and:
o Characteristics of effective teams

o Roles and attributes of team members
o Organisation of teams
o Potential team problems
o Benefits of effective teamwork
 Role and theories of motivation as they apply to the management of individuals and teams
 The role of group dynamics in successful team management forms of recognition and reward applicable to leading
staff:
o Acknowledging individual good performance to the whole team

o Incentive initiatives
o Informal acknowledgement
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o Presenting awards
o Written reports to management
 Types of organisational plans and planning processes.
Required Resources to Complete this Assessment Task
 Personal Computer with appropriate Word Processing software

 Wi-Fi or Internet Access

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Assessment Task: Short Answer Responses
You are required to address all questions to achieve competence. Your trainer will provide you with instructions for time
frames and dates to complete this assessment.
Once completed, carefully read the responses you have provided and check for completeness. Your trainer will provide
you with feedback and the result you have achieved.
1. List five (5) key roles and functions performed by supervisors and managers:
Educator - You will act as an educator when employees and team members are new, when you are
1 new to a team, when processes or conditions change, and when discussing performance
expectations with your direct reports. Additionally, you will most likely educate when you hold or
attend meetings, write and distribute policies, manuals, or other documents, and provide cross-
training opportunities.
Sponsor - When acting as a sponsor, you assume your employees have the skills they need to
2 perform their current jobs and work to provide opportunities for them to showcase their talents and
strengths. Additionally, you are expected to support employee career development, even if it means
that the employee will move to position outside your team.
Coach - You will be coaching an employee when you are explaining, encouraging, planning,
3 correcting, or just checking in with your employees.
Counselor- Counseling is used when an employee’s problems impact performance and is intended
4 to mitigate any further action, including formal disciplinary action. The employee should solve the
problem and your role is to be positive, supportive, and encouraging in that process.
Director - Directing is used when performance problems continue and assumes you have educated,
5 coached, and counseled. During “directing” conversations, you should make recommended
alternatives and consequences clear, be calm and serious, get your school or department HR or
HRCS involved, and make sure the meeting is thoroughly documented.
Student Response was deemed  Satisfactory (S)  Not Satisfactory (NS)
2. Explain each of the following leadership styles:
a) Authoritarian and Autocratic leadership
Involves somebody speaking from a

b) Participative and Democratic

c) Laissez-faire style

d) Transactional leadership
Involves somebody speaking from a Australian International Institute of Technology

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e) Transformational leadership

f) Situational leadership

3. List four (4) important skills (or characteristics) of members of an effective team
Have proper problem-solving skills.

1
Should have appropriate peace and harmony among the members.

2
Should work for the betterment of the establishment and be honest at work.
3
Should have proper communication skills.

4
4. List the three (3) individual job roles of members in your current work team and describe what each role does. If
you are not currently working list and describe three (3) individual job roles in a restaurant.
Job Role 1: accountant
1 Job Function:
 They are responsible for keeping financial records.
 They are responsible for the storage of financial records.
 They are responsible for recommending financial actions.
Job Role 2: Waiter

2 Job Function:
 They are responsible for taking customer orders and serving food and beverages.
 They need to clean and clear the tables after the customers leave the restaurant.
 They are obliged to collect billing and payments.
Job Role 3: Manager

3 Job Function:
 They are responsible for the delegation of tasks.
 They are responsible for leading staffs.
 They are responsible for planning the organizational goals.

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4

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5. List four (4) common problems teams may encounter.
Lack of participation
1
Lack of motivation
2
Less knowledge of plans and ideas.

3
Improper communication skills.

4
6. What does group dynamics mean?
Group dynamics can be defined as the study or use of the processes involved when people in a
1 group interact.
7. List six (6) advantages of working as a team, as opposed to working individually.
Teamwork helps save time.

1
Teamwork helps improve efficiency.

2
Teamwork helps in the easy handling of conflicts.

3
Teamwork helps create a wider sense of ownership.

4

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Teamwork proves to have better efficiency.
5
Teamwork helps create new and innovative ideas.

6
8. As a leader, the most important part of being a leader is setting a good example. Why is this?
Being a leader is a tough job, as you need to set a good example. It is because all other STAFF
1 members are looking forward to the leader's inspiration and guidelines. Being a leader means
motivating and pulling the staffs to always perform their best.
9. List three (3) ways you can act to send a positive message to your team as a leader
Provide team members with skill-development training.

1
Value the opinions given by the team members.

2
Rewarding the team members based on their work and effort

3

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10. What is a manager’s role in achieving company goals?
A manager’s role is to guide and manage staff to help improve their skills and motivate them in
1 accordance with
to their strengths and weaknesses in order to achieve the company's goals.
11. Why must you show your staff that you support the business goals?
Business goals are directly proportional to the participation and work put in by the STAFF members.
1 Since it is related to all the employees of the organization, all staff need to have knowledge about
the objectives and vision of the organization in order to operate the operations smoothly so that the
efforts of all the members can help achieve the goals
12. List four (4) reasons why treating people with integrity, respect and empathy will help you manage your team.
It minimizes the feeling of competition between the employees.

1
It helps in avoiding team dissolution.

2
It helps to avoid unnecessary conversations.

3
It helps in the development of a healthy working environment.

4

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13. If you do not treat people with respect (for example use fear and threats) this can have a negative effect on your
team. List four (4) examples of how lack of respect can negatively impact on a team.
A lack of communication will take place in the organization.

1
It will prove impossible to achieve organizational goals

2
There will be a lack of communication.

3
Decrease in efficiency of the staffs

4
14. There are three (3) types of goals you need to set they are:
long-term goal
1
Medium-term goal
2
short-term goal
3
15. List three (3) methods you could use to help your team to monitor the progress of meeting goals:
Record keeping.
1
Observation of customer feedback.

2
Briefing regularly.
3

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16. Setting KPIs helps to keep the organizational goals, in line with the plans and objectives of your team
Training of staffs
1
Customer satisfaction level

2
Satisfaction of staffs
3
17. List three (3) good KPIs that might help your team achieve the organizational goals.
Training of staffs
1
Customer satisfaction level

2
Satisfaction of staffs
3
18. What type of communication methods can you use to help a team become more independent (and take
responsibility for their own work)?
Meetings
1
Recording and publishing of memos, posters, and emails.

2
Verbal briefings
3

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19. You must inform staff of what is expected in their individual role or activities they undertake. One example is
making sure you have told them expected outcomes – list four (4) other aspects you must clearly communicate
to them:
Clear vision that drives organizations to achieve organizational goals.

1
Explanations of barriers, if any are present.

2
Time limitations.
3
20. How can encouraging open communication and innovative thinking help your team meet goals?
it helps in conflict minimization among the team members.

1
It helps in the determination of the root problem and the solution of the problem arising.
2
It helps encourage teamwork.

3
21. List three (3) innovations in the travel, tourism, and hospitality industry, that you may discuss with your team
Better and efficient ways to compare the hotel rates.

1
Express check in and checkout services.

2
Proving of free internet access in the hotel rooms.

3

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22. Why is encouraging and rewarding staff important?
 Provide a sense of involvement.

1
 Provides a sense of being valued.

2
 Helps in increasing teamwork

3
23. List three (3) ways to reward individual or team performance.
Awarding the letter of recognition.

1
Providing gift vouchers.

2
Organization of party during the appropriate working time.

3
24. List three (3) benefits of communicating with your staff and involving them in making decisions.
It helps in diminishing the fears of decision making.

1
It helps in creating sense of responsibility.

2
It helps in increasing the decision-making ability.

3

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25. List three (3) ways to show your employees that you support and value open communication within the team
Help them solve the problems they are facing.

1
Have appropriate communication with the staffs.

2
Show them a sense of care

3
26. As a manager or team leader you need to communicate the important ideas, plans and objectives. List three (3)
pieces of data or information the team may need full access to.
Information relating to ongoing and long-term plans.

1
Records related to staff and customers.

2
Easy availability of products.

3
27. How does having your team fully informed about business objectives and goals help the business?
It helps the employees to focus on achieving the designated goals and work accordingly.
1
It helps in eradication of confusion which may be the root cause of the problems.
2

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28. When someone has a criticism of your team’s performance why does this reflect badly on you?
A criticism of team’s performance reflects badly on you because it demonstrates lack of

1 communication between the team members and there may be conflicts or confusion going on with
the team members.
29. What does using feedback provide team members with?
Guidelines on the way the work is being carried out.

1
It helps in solving of problems and determine the root cause of the problems if there are any.
2
It helps in demonstration of improvement to be done in order to achieve the desired organizational

3 goal
30. List three (3) benefits of ‘delegation’
It helps minimize workload.

1
2 It helps in the growth of career opportunities.
It helps with the motivation of students.

3

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31. How does increasing an employee’s level of responsibility gradually help the employee overcome some barriers
to delegation?
It helps overcome the fear of failure.

1
It helps in proving the individual to be trustworthy.

2
It helps to gain confidence.

3
32. Why is it important to try to develop individuals within your team?
It is important to invest effort in the development of individuals within your team, as it helps in
1 increased commitment shown by the employee to develop and increase efficiency, which will
contribute to the making of a strong team in the organization.
33. List three (3) ways you can help individuals develop within a team
Help with problem resolution if there are any.

1
Make them feel trustworthy about their work methodology.

2
Provide training on a frequent basis.

3

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34. You can use KPIs which can help you monitor team performance, to make sure your team is progressing towards
achieving goals. What does KPI stand for?
KPI stands for key performance indicator. A KPI is a performance indicator that helps evaluate the
1 success of an organization in which it engages.
35. KPI’s should conform to the SMART principle. What does SMART stand for?
Specific
S
Measurable
M
Achievable
A
Realistic
R
Time-Bound
T
36. How often should you provide coaching or mentoring to your team?
Coaching and mentoring depend on the team's performance. If the performance of the members is
1 not going Well, then coaching and mentoring must be done according to the seriousness of the
performance. If the performance is going well, then it can be done on a monthly or trimonthly basis.

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37. List two (2) aspects which can affect how much coaching or mentoring a person may need.
It depends on the outcome of the results.

1
It depends on the ongoing performance of the team.

2
38. Why is recognizing and rewarding good performance important?
 Helps increase staff morale.

1  increases the efficiency of the staffs.
 informs the quality of the work being done.
39. List three (3) methods to reward good performance of team members:
Providing extra-paid days of

1
Providing recognition and vouchers

2
Giving promotions based on performance.

3
40. What are motivational theories? List three (3) examples of motivational theories
Maslow's Hierarchy of Needs.
1
McClelland's Three Needs Theory.

2
Herzberg's Motivation Theory.

3
+++ END +++

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RTO No. 45485 | CRICOS No.

SITXHRM003 - Lead and manage people

Copyright@2021, Australian International Institute of Technology. All rights reserved.

Australian International Institute of Technology

Do you understand your rights to re-assessment?  Yes  No

Australian International Institute of Technology

Reference: Clauses 1.8 to 1.12 - Conduct effective assessment

SITXHRM003 - Lead and manage people

Assessment Task 1 Knowledge ☐ ☐ ☐

Trainer and Assessor Student

I, the undersigned, have received, discussed, and

SITXHRM003 - Lead and manage people

Assessment Task Assessment Context Assessment Evidence Type

Assessment Task 1 Demonstrated knowledge required to

Glossary of Common Terms in Assessment Task Questions

Australian International Institute of Technology

Assessment Outcome S NS DNS Resubmission Y N

Student Result Response

Australian International Institute of Technology

This assessment task must be conducted as per the Assessment Conditions

Duration Trainer Discretion in alignment in the Training Plan

First Attempt 2nd Attempt Final Attempt Extension – Date: / /

Satisfactory Not Satisfactory Did Not Submit

Assessor Feedback and Comments

Satisfactory Not Satisfactory

Australian International Institute of Technology

 Roles of and functions performed by supervisors and managers:

 Expectations, roles, and responsibilities of team members:

o Adhering to policies and procedures

 Considerations in the individual development of staff:

o Change in job responsibilities

 Features of different leadership styles

o Characteristics of effective teams

o Acknowledging individual good performance to the whole team

 Types of organisational plans and planning processes.

Required Resources to Complete this Assessment Task

 Personal Computer with appropriate Word Processing software

Australian International Institute of Technology

Student Response was deemed  Satisfactory (S)  Not Satisfactory (NS)

2. Explain each of the following leadership styles:

a) Authoritarian and Autocratic leadership

Involves somebody speaking from a

Involves somebody speaking from a

Involves somebody speaking from a

Involves somebody speaking from a Australian International Institute of Technology

Involves somebody speaking from a

Involves somebody speaking from a

Have proper problem-solving skills.

Should have appropriate peace and harmony among the members.

Should have proper communication skills.

Student Response was deemed  Satisfactory (S)  Not Satisfactory (NS)

Job Role 2: Waiter

Job Role 3: Manager

Australian International Institute of Technology

Student Response was deemed  Satisfactory (S)  Not Satisfactory (NS)

Australian International Institute of Technology

Less knowledge of plans and ideas.

Improper communication skills.

Student Response was deemed  Satisfactory (S)  Not Satisfactory (NS)

6. What does group dynamics mean?

Student Response was deemed  Satisfactory (S)  Not Satisfactory (NS)

7. List six (6) advantages of working as a team, as opposed to working individually.

Teamwork helps save time.

Teamwork helps improve efficiency.