Professional Documents
Culture Documents
NCY COORDIN
R AGE ATI
TE Ministry of ON
IN Health
Payer
agency
Professional REGULATION ADMINISTRATION
associations Accreditation Contracting
Facility
Service delivery
Payment associations
standards
systems
Registration
and Claims
processing
licensing
District/
city QUALITY CLIENT- FACILITY Healthcare
government ASSURANCE PROVIDER OPERATIONS facilities
RELATIONSHIP Member
Quality
empanelment
indicators
Equipment and
Quality Service
commodities
monitoring providers
Training
Certificate
of training
N
O
IN TI
TE DI NA
R AG
EN C Y CO O R
4 strong interagency coordination to ensure that BOX 1.
systems work efficiently and effectively.
“The Lagos State Health Management Agency
requirement for accreditation is even more
Literature Review and Interview Findings stringent than the state regulatory agency.
For example, if you are a small clinic located
The sections that follow describe the key findings
on the second floor of a building, if you don’t
from the structured literature review and from
have a ramp and two exits, you won’t qualify
in-depth interviews in Indonesia and Nigeria as
for the scheme.”
they relate to the operational systems framework
—Lagos state regulatory agency representative
and its key functions, barriers identified, and
possible solutions.
1
The payer agency is responsible for the empanelment process of assigning beneficiaries to a provider, who then provides
comprehensive services to the beneficiary.
be better coordination between national 5
BOX 2.
and state agencies and organizations. Poor
“For the midwife who provides labor service, data systems can create licensing delays. In
it is possible to survive since there are delivery Indonesia, for example, licensing delays for
services and increased income. However,
private providers meant that some healthcare
the accreditation requirements are the same
facilities could be expelled from the national
for the midwives who do not assist labor,
health insurance scheme.
which includes having a full-time assistant, a
[memorandum of understanding] with a third- • Acknowledge that accreditation
party clinic, and a waste management system. requirements should reflect market
As a result of this requirement, many private realities for the private sector. Private
midwives have closed down.” sector providers and facility owners suggested
—Indonesia Midwives Association member, Serang district that private sector facilities are often more
streamlined in their workforce needs. Private
facilities have fewer employees and employ
for those who do not. Private midwives who do higher-level medical cadres. In Nigeria,
not assist deliveries (and who have less income for example, private hospitals may employ
as a result) find it difficult to meet the same community health extension workers (instead
requirements and many are closing their practices of nurses), who are allowed to conduct more
(see Box 2). procedures than nurses, and therefore are
Stakeholders suggest that changes in service more functional. This is also due to the overall
delivery regulations are not well disseminated and shortage of nurses in the health workforce.
therefore there is confusion among providers. For • Strengthen interagency coordination to
example, in Indonesia, new regulations increased increase awareness of new regulations
the number of antenatal care visits from four to and address regulatory barriers. Private
six along with the requirement to visit a doctor providers suggested that new regulations
in the first trimester for reimbursement under and policies are not well disseminated. Any
the national scheme. Midwives, however, are for changes to service delivery regulations and
many women the first point of contact during protocols should be properly disseminated to
early pregnancy. The requirement for a doctor’s public and private facilities.
visit complicates compliance with service delivery Scheme Management
protocols for women who choose to visit a midwife
The payer agencies responsible for scheme
rather than a doctor. Service delivery regulations management support multiple business functions,
related to family planning are also perceived by including beneficiary and provider management
some stakeholders as creating barriers to access. (empanelment and accreditation), claims
These are discussed in more detail in the section on management, and financial management of the
family planning considerations. system, which encompasses payments to providers
(Asian Development Bank, 2021). Many health
Proposed Solutions to Regulatory Barriers
insurance systems involve both national-level
Stakeholders suggested potential solutions to
governance and decentralized key functions and
address some of the operational barriers to
operations, which creates additional strain on
regulatory processes:
state and district governments in low-resource
• Strengthen data systems that link settings. Stakeholders suggest that payer agencies
national and state registration and are primarily focused on ensuring that relevant
licensing mechanisms. There should healthcare services are available to the covered
6
BOX 3. a sufficient volume of beneficiaries for financial
viability. Some stakeholders also mentioned that
“NHIS is a purchasing/regulatory agency.
there is a lack of transparency or possible collusion
What we do is ensure that our enrollees get
the services they paid for. It does not matter in facility contracting and a perception of unfair
what market we get them from; we just competition between public and private facilities.
need to ensure that they are good quality Capitation rates are often perceived as too low,
and efficient (so that we’re not wasting the stakeholders said, and tariff adjustments are not
enrollee’s funds). Whether it’s public or managed efficiently. In Indonesia, for example, both
private, it should be the same service.” public and private stakeholders said that the scheme
–National Health Insurance Scheme, had not adjusted its tariffs since its introduction in
Standards for Quality Assurance representative 2014 (see Box 5).
BOX 5.
population with no explicit strategy to recruit
private facilities. For example, in Nigeria, the “We cannot deny that there is a challenge
National Health Insurance Scheme (NHIS) states with tariffs. Whenever we have a discussion
with colleagues from the health facility
that its role is to ensure that quality services are
association, the issue of the national health
made available to beneficiaries, regardless of
coverage tariff is always raised. It is a very
whether they are public or private (see Box 3).
fundamental thing to be improved.”
Stakeholders recognize that private facilities often
represent a large segment of participating facilities –Badan Penyelenggara Jaminan Sosial Kesehatan-
Ketenagakerjaan (BPJS-K)
and also recognize that, in certain health markets,
it is not feasible for the public sector to meet all
service delivery needs.
Solutions to Barriers in Scheme Management
Common Barriers in Scheme Management and Administration
The most common issues in scheme management • Support business planning through
for private providers relate to the limited number transparency on plans and timing for
of beneficiaries empaneled to their facility (see Box increasing beneficiary empanelment.
4) and the perception that capitation rates are too Private facilities said that empanelment
low and not adjusted in a timely fashion. There is a numbers were often not sufficient to allow
lack of understanding of the terms of the contract scheme participation to be financially viable,
between private facilities and the payer agency. suggesting that payer agencies should be
Both public and private stakeholders recognize more transparent regarding how they plan
that the empanelment of beneficiaries to a specific for increasing empanelment numbers. Private
facility will take time, but this is particularly providers also need to understand complex
problematic for a private facility that doesn’t have payer contracts to ensure timely, correct
reimbursements and to avoid claim denials.
BOX 4.
• Ensure that introduction of digital
“The major challenge is that [private facilities] systems is accompanied with
don’t have enough enrollees and they appropriate capacity building and
complain that capitation is too small and they dissemination systems to support use
want higher tariffs. Private providers are more in the private sector. Many stakeholders
sensitive to profitability.” said that electronic/digital systems were not
—Lagos State Health Management Agency representative immediately embraced by the private sector
and that adequate support and capacity
7
building is required to ensure these systems health insurance agency, BPJS-K, there is more of
increase efficiency. In Nigeria, the Lagos State an emphasis on cost containment than on quality
Health Management Agency is building the assurance (see Box 6). In Nigeria, stakeholders
capacity of private providers to support the use recognize that quality assurance for the private
of its digital platform, including facility visits sector will require additional resources and will
to provide on-the-job support. depend largely on support and capacity building
• Plan for regular and appropriate being provided (see Box 7).
adjustments to tariffs and
reimbursement rates. Given that private BOX 6.
facilities do not receive additional subsidies “Since the focus of BPJS-K is quality for
from the government, it is critical for their money, they always communicate about cost
financial viability to ensure that tariffs/ and quality control, but in reality they are
reimbursement rates are adjusted in a timely always focused on cost control, but not yet
fashion to keep pace with inflation and other on quality control.”
rising costs. —District Health Office representative, Serang district
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