Commercial Circular No. 65 of 2015 GOVERNMENT OF INDIA (Bharat Sarkar) MINISTRY OF RAILWAYS (Rail Mantralaya) RAILWAY BOARD No. TC1l/2003/2015/Refund Policy/1 New Delhi, dated 66.11.2015 The General Managers, All Indian Railways Sub: Gazette notification on amendments in the certain provisions of Refund Rules-Comprehensive Refund Rule. REF: Commereial Circular no. 64-of 2045 dated 05.14.2015 In continuation of above mentioned letter cancellation of tickets and refund of fare Rule-2015 have been notified through e-gazette G.S.R.836(E) and is available on the website of Ministry of Urban Development under the head e-gazette and copy of the same has also been uploaded under the head Commercial Circular on indian Railways website www.indianrailways.gov.in. A copy of brief on important changes made in the Refund Rule has also been uploaded along with the gazette notification. Wide publicity should be given through different media at regular intervals and the changes in refund rule should also be updated on the different locations on the website of zonal Railways, Indian Railways, CRIS website or IRCTC website etc., ee ’f (Vikram Sifigh) Director (Passenger Marketing) Railway Board. No. TCiV/2003/2015/Refund Policy New Delhi, dated 06 .11.2015 Copy forwarded for information and necessary action to: CRB, MT, FC, PS/MR, PS/MOS(R) for information please CCMs, All Indian Railways CCM (PM)s, All Indian Railways, CCO, All Indian Railways The Managing Director CRIS, New Delhi for necessary changes in the software. IRCA Chelmsford Road, New Delhi, for making necessary correction slip in Rule No, 213 of IRCA Coaching Tariff No. 26 part I (Vol-I) MD/RCTC, New Delhi ADGIPR for wide publicity. 9. Managing Director, Konkan Railway Corporation, Belapur Bhawan, Plot No. 6 Sector 11, CBD Belapur, Navi Mumbai-400614. 10. ED(FC), ED(C8IS), EDV(T), ED(Chg.), DDTC(G)-lI, DDTC(G), JDF(C) cM (Vikram Sigh) Director (Passenger Marketing) Railway Board Sakona eni ue-s300499 REGD.NO. 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Rae eT aes swore ee Fr &, Cor EET a ager ere warn a AH fe Re eT A ae eT, at ST eo sare er arfifoass vars, aftary, tet Gaara Se og, star ag araere Rl, SfeTT reset arate Fivere wt 50 sftere eacamer sae enfin wt wary, Yeudt i mae Fy ae gare arr Pare a ao rel ee gy eC, 6 PTT ate eee Te ee altars wT he 20, Rear ate Pitre foe aren fmt re wen tae ahora Fett afte Patt Rare sorter ar Padus eve ae fee ebay foe ag Peet torr # ore re ae ae itn ett archery rear Pre ae ares Pet ey Ca eave vere see 8 ae ge FT area SOFT ARE ETT | 24, ree Reed wo argent — (1) Peart arnt Pe Be ergs wer Pry AE arr al Ph are (2) aa art Pee ar at Pras 35 aft rr sa @h at Pree orem war & a eet BaP aT sara te war aT PAT TERT 22, af aT AGE oh & at ere Reve & Pere we eh Rene re a Pe are aT A ara ATT ess ger Fg ae or frre art Tene mer Pata Te AT Pa TE, aE are a a @ @ (oy ae rare Sat Reet oe | aed fone cee Fe aT ae Rare aon ware, AEE sat aren arte at @, | a At aaett ae came en ait wa aia TT Pre eA aram Prrarsmar’) | wee Seager Fe ae wd wr wftara ae Rear area mer Fave Te Ee a TSH Te PEAT | (@ [ae ame oe San Sf aor we Bag age a we eT set 8 arar arta aie @ | atc ew stare ft Remit ar feve we elites ft ret vee Gh Gar a gar a (2) a art one rege ec eer re re aw er or Frey ar afery PARA re Se seh oy ree and) Pear st reap Ree ve aaa (1) 3 PAPE wie Phar a a 23, ae OAR At reer waa (Aree) Ret atare Bs fy wat —1) eo Fert eae sy ei rc a eh Pht Be, hc are, aE ake Prem waar Pe[Tas 3) sre aT a ore u ach, Be gem Pe sree Pa ar Qa ar re PsP oe aft aps Ta om aes ah a Sisters ave Par aren aie art aca wee wea A arden Ba ae tae a Ser eT wer arierfban veerm (afters) a fara ararftere & betes fasta Pan sar & yor Stare ery RA BT sifsara & Fry order ae aT (2) 94 Fea (1) 4 Paha iae afeRaitel F attore rmbt & ear 3 seer ae Bh par hae ae PT eard fet TT at. #, Ateftn/2009/2015)sfeara fe] Fi wera Bary, artes Freee (artt Peery ate MINISTRY OF RAILWAYS [alway Board) NOTIFICATION [New Deli tho 4th November 2015 Tn exercise of the powers conferred by sub-tection (1, read with clause 16) of subsection () of Section 60 of the Keitways Act, 1989 (24 af 1989) and in supersession of Railway Passengers |(Cacellation of tickets and refund of fare) Rules. 1998, excep a8 respect things don or omits fo be done before sch supersession, the Ceatral Government horeby wes the following rls, unely = |. Short ile and commencemient—(1) Thess rules may be call the Railoy Passengers (Cancellation of Picket and Refine of Fare) Ses, 2015, (2) They stall come into force onthe 12th day off Novernber, 2015, 2 De ilfows.—In these wes. unless the context otherwise requis, (a) “ARP mens advance reser ation period upto which a reserved ticket enn be booked far 4 fate journey cate i 48) “otbprised agent” means a person suthorise ya clay adinistion sue reserved or anvexerved tickets and 19 cancel served ticket, (6) “cleskage” means a charge levied by a nallway administonion for ie eletial work rendre hy it in the retend of Fares (a) “confirmed ticket” means a Gckel on which a berth or seat has been confirmed (6) “estiniton station” means the station tor which the ticket has boen issue, (. Sfare” includes tasle fare, supplementary charge on superfast trains, rerecvation fee and other applicable ruiscellaseeus ebargess (@) °RAC ticket” means Reservation Against Crcculliton ticket on which p at fas been reseeved against requisition Fora beat ard a berth may he subsequently provided against eancelatin, ey, (9) “ralway ticketing centre” menns a place where reserved or unreserved tchsts awe iste hy aitwey employee oe Uhrougi ne authorised gent “reservation tee” means the charge, in adition (9 the fare, levied by a railway administration for the veservation of | esthorseat “reserved ticker” means a journey ticket on which a besth or seat has been reserved; (fo "station means railway sation and inclades other revervation office or rai lickoting contre in the vane ety, () “ation mostee” means a rilway emptoyee, by whatever name called, having overall charge of » ribway station and includes any other railway enipfoyee entborsed tb grant setond af Fre a # stations 2 seqson fick, Int as ickel ora special ticket for & reserved cariage ua louis car aloo we special an (on) “ticket” means a single journey teket ve any hal retuna ticket but does not inca Hs2 TTHE_GAZETTE_OF INDIA: EXTRAORDINARY, [PAR TI—See. 3) (0) “TDR” sneans ticket depust recep issue to the passenger in ew of the surtendene Heket, a the sation where the ticket has been surrendered by the passenger or in cake of Gicket hooked Utvsugh internet, the fiket deposi receipt fled onliae: 0) “Tutal ticket" mean u ticket with shocter sdvance reservation period, issue to meet the rucuiens of those Passengers who have to cavel ht Sort notice (9) “uweserved ticket” mnesns& ake in while reservation hs been made; (q) “wsitlited ticker” means sicker on which no berth oe seat has ee allot 4. Station master to refund fares.~1) Subject to the ether provisions of these ries, every refs! of fe on unused luneserved ticket shal, when such ticket & presented far refund of fare to the sation msi of Heket ising station, be granted by such station muster aller verifying the genuineness of the ticket trom the record of the 2) Suibjct (othe other provisions these roles, every rolund of fare on confirmed tickets, RAC tickets and waite Tsted tickets shall, when such tickets are presented Jor refund of fare to the stition master of ticket isting ation, be granted within dhe Une limits prescribed in these rules, by such station master afer verifying the getuigenest of te tickers through eoraputer or fern the recor the aston Prose tha (3) inease oC tickets which were issue for tavel from a ston other than the ticket isssing slstion, refine of fare all be ndiissibe a = 18) the ticket issuing sation, if the ticket is suendored belo the sehedtled Gepartre of te Ucn from the station fron yiese the ticket is valid for travel and Gi te jonrmay commencing station, if the sicket is surendered within the tn nits prescribed in these ules; nd (6) refund! of fare may also be granted by the station master of a station other than the Heket issuing station and journey conumencing station subject 16 the condions tht = (0) the Gch is surrendered for round of fare during working hours of the reservation oer an before the preparation ‘of rewervation chart, ofthe concerned train, Fr the stalin Fran where the tickets vale ud i) the genuineness of the ticket and is particulars are verte a the tend From recon of the station satingsstion Dough camper o¢ 4, Lay of eleckaxge Subject tothe other provisions uf these rules. he sation master shall levy a elerkage che er pastenger for cancellation of unreserved, wei-listed and RAC ticket st te nite uf rupees thi fox second las uneoserved ticket and nupees sity Fr scone! lass resarved ticket und other cesses, 5, Refund on cancellation of unuseel unreserved tickesim~ If un unreserved tckel is presente (0 the sation master for cancellation, dhe refund of fare shall be male on every sub ticket afer deducting he ceska (ithe tckot is presented for cancellation within three hoa’ oF he issbe of tc, (ii) in cate of ticks isued in advanes, if the ticket is resented upto 2400 hours of the day precoding the day of Journey. 6, Refund on cancellation of umused reserved tickets— (I) Subject to the provisions of these cules, if & confirmed ticket is presented by tho passeager or his reprseaiaive te a sation mnsier foe cancellation. the refund of fre shall be made ater ducting cancelation charges frotn tie fee as fellows (6) ifthe Hoket is presented for eaneolation more than Feety-cight hours in advance of the scheduled dpartare ofthe trun, 2 minimiam per pissenger cancellation charge shall be deducted! a the Mat rate of recs fw Handed a forty for air conctioned frst class a: executive clas, pecs two hunted for ir conditioned-tT tier or fst clas, supees ce hundred and eighty for air condttionedTi-tie or -econoy ara conditioned ebair cor rapes one hhundied ond twenty for sleeper class un rupees sist tor second els: (0) ifthe ticket is prosented for cancellation between forty-eight hours and upto twelve hours before de scheduled departure of the train, the cancelltion charge shall be ‘wenty-ive per een, of the fare subject othe mibionuen ef the cencellation cage referred to in eles) (0) ifthe ticket is presontel for eoncelation within welve hours before the schshitel departure ofthe (rin an upto four touts before the scheduled departaze ofthe train iespactive of distance, tie cancellation charge stall be Fitty per eet. ofthe fare aubject tothe minimum ofthe cancelation charge refered wn clause {a}, (2) the passenger may get the ticket cancelled from any Passenger Reservation Sysiem (PRS) counters or designated cureat counters,Corr rs 3000 reg #1 UaeH eT 3 (@)_Norefund shall be granted on the confirmed ticket ales four hours before the scheduled departure ofthe tai, {3} In case; on a purty ticket or x Fumily ticket issued for travel of more than one passenger, sone passengers hive ‘conftmed reservation and otners a or RAC oF waiting ist, fl refund of fre, less clerkage, shall be admissible or confined passengers also subject tothe condition thi the entire eket ie surzencered For cancellation upto Ahirty minutes before the ceduled depactre of the trai, 7, Refond on cancelation of unused RAC or walttsted tickets —(1) Where # RAC tie or walclised Keket is presente (or cancellation, the rfid of Cave shall be muade after deducing the eerie Tf he tiket is presented {er cancellation ypo tiny minses before te scheduled departure ef the tsi irapactive of the distance @} The passenger may get the RAC ticks: or waittised ticket cancelled from any Passenger Reservation Systn(PRS) counter or designated current counter, (G) No refund ef fare shall be grented on RAC ticket or wait ste ticket after thity minutes before the scheduled departure of the tain A) Tease no Facility of cancelation of RAC ticket or witli tcke se vith PRS is available st the lation originating the journey for night tains lenving between 2100 hovrs and HSIN hewrs factual departure), the fun ‘of fare shal be udiisible atthe station within Fes to hours ates the opening oF reservation oie. (3) Tn remot and ily areas as identtied by the Zonal Railways. with the rier approval ofthe Govern Manager and Printed in the time table, for night tains feoving between 1900 hours and O60 hous. (sci departure), the refund shall be adevsuible at the stalion witha list (9 hours afer the opening of reservation or booking occ. in ease there iso reservation counters ne honking office or current counters avaliable i Un sre (6) Where confirmed reservation has heen provided to RAC of weittisted ticket holder at eny tine wpto final preparation of reservation chart, such ticket shall be rete as a rererved ticket wad cancellation charge shall be payable in accordance with ral 6 8. Refund on cancellation of tickets Gooked through internet (and ectiekets)—(1) The etches shall be raneelled through interselane te rtd of fare shall be ereditel ta the ascuunt Irom which hooking transaction took place, after dedusting te, appicuble charges and in ease of tickets, the foket shall be earwelled atthe reservation counter and thereatier cn online application, refund due shall be edited tn dae secant than which booking transuetion took place. (2) Jin case of «confined ticket booked through internet, end of fare shal be grantad in vecordance with ale 6. [Incase of RAC tickets booked through interme, refund of Fave shall be granted in secwrdanice with tle 7 (4) In ese of estiekets booked through internet (confimed or RAC), such tokese shall be cancelled online or online ‘TDR shall be ited within the tine Tits preserbed under these rales for obtaining rund LE) In case of waittisted e-ticket on which stats oF all the passengers is a waiting lst ew after preparstion of reservation chat, names of alf such passengers booked on that Passenger Neane Record (PNR) shall he dropped fromthe reservation chaet and refund of fare sal be ereditd to the oun! from which bonking tranystion took after deducting clerkage aval in case of watlisied /tichets, such tckeld shall be cited a the ‘computerised Passenger Reservation Systen (PRS) counter within the ime Hits reser ane thee ules and theetlercetuad can be claimed ootine and the refund shall be ereited to he cezoant (rors which booking transition took place, in necordaie with le 7 (© In case, on a pasty e-ticket or a family eticket ised for tavel of more than one passenger, some passengers leave confirmed reservation and olhess are on RAC ee waiting list, fll refund of are, Less clerkage, sll be ‘aimissible fr confirmed passengers ulso subject to the condition thatthe ticket shal be cancelled ‘online oF ‘online TDR shall be filod fr all te pastengers upto thirty minutes before the scheduled! depavture ofthe ta Ui) In case of party e-ticket or family erick sued Fr travel of more than one passenger. some passengers lave confirmed seszrvation and others are on tho Ust of RAC or waiting Li, then in cust of passengsis an RAC ce Waling list not traveling, aeeriicate shall be obtained From the ticket checking wf? to that effect ar stun fare shall be processed live throug TDR, indicating the details of dc een Issel Hy eke checking sath and the onfine TDR shall be filed upto seventy-two hours of actual ariva ofthe rin a passengers” destination and the original cerifiesteisgued by the ticket chucking sat? shall be sont through post to Tndion Railway Catering and! Tourism Conporation (IRC), snd the fare shall be eeFunded by Infian Railway Catering and Tourism Corporation (IRCTC) to the cusiemr's acount eer due verification (2) No sefund of fare shal be edmissible on the tickets having confirmed reservation incase the Lickel isnot cancelled ‘or TDR not filed online spa Four hours before the schodlod deporte of che rain. (No zeCond of fre shall be admissible on RAC e-tickets in eave the ket ‘po thirty minutes before the schedule! departure of the tn, isnot cancelled or TDK aot filed ontine“ THE _GAZBTTE_OF INDIA: EXTRAORDINARY [Pane Il-S0e, 301 (9) In case of canceilaion of anins, aulomatic full rend of tase on confirmed of RAC ectickes shal be dteely ‘reited to the account from which booking transaction took plece an! onine cancellation a filing af TDR sail ‘not be required in such ease, (10) In other circumstances, the refund shall be oisible 28 per te tee Hit mentioned in rule 9, sub-ees (1) ad (2) of rule 13 and rues 14, 16, 17 and 18 subject Figg of online TDR and wherever a cetfcate from Fcket beoking staf? is required, the passenger shall vbtsin the sume to that effect hereupon refund uf fare shal) be processed online though TDR, indicating the dais ofthe sal cortificale and the ovginal cceiicate shall be sat through post to the fnian Railway Catering and Tourism Corporation CRCEC, al thereater the fare 406 sual be refined by Indian Reiiway Catering and Tourisiy Corpurtion {HRCC) te the eusoiner’s avcuual alte five veritiation. 8. Refund on eancetiaton of guused tatkal fckets—{1) No ytund of fre shal be admissible on confine teal Tickets except under certain eircumstanoes mentioned in ub-akss (2), (3b (4 (5). (6). (7) andl subse 8). 2), Grant of efun for unased wait listed ttkl kets shall be governed by cule 7 @)_In-ense of party tatkl ticket or Family thal cket sibel for travel Fo meee than ane passenger, some pamsengers have confirmed reservation and ors ere on waiting it, full red of fave less eletkags sill hs adele fo contirmest pessengers also subject to the condition th entire lathe ticket fs surrendered for cancellation gpto iry minus before the scheduled departure wf the tain (8) Crant of sefand in esse of noa-commencement oF mitsing of journey due to lee nuing of tin shall be ‘governed by rule 13, ) Cancellation of ticket where railway admizisteation is unable 10 provide aecommodition shall be governed by rule 14 (6) Refund of takal ticket on account of discontinuation of jaurney due to dlsocation of tain services shall be governed by rule 16, (7) Refund of fave on tatkal tickets when passengers are rade to travel in ower class for wanl of aocomsmodtio shal be governed by rule 18 and the relund of dference between inkal chartes, ian, shal also be granted, (8) No duplicate tka tickets shall be issued: Provided tht duplicate etka ticket may be issued in exceptional circumstances on paynieatof ful fie ictudng atl whatpes ©. Refunel on eanedation of unused multiple journey tekels—Wen an unined sks invelving more than ove vurney is surrendoted for eanceation, the entre ticket shal be treed as one single journey ticket and ref Of fare ofthe entice ket, inexpective of reservation status of diferent laps of journeys, shall be granted as pet seservation status of is ap of journey, as under. (i) reservation status of fat ap of journey ie wantinned refund shal be granted in aecondanee with sue 6; amd iy ifveservation status oF frst lap of joumey is RAC or waiting is ‘fun shall be granted, i accordance with ale Explonation-~The cancellation charges oF clerkage shall be levied only once ev the eatve amount vf ticket and nut separztely feeb lap af jouruey 41, Postponement or prepouement of journey on a confirmed, RAC pr svaltliste ticket — (1) The postponement of journey on confirmed ur RAC or waite! ket shall be allowed in the same elass and for the same destination ar any higher class by the samo tin or by any ollie Guia Tor any subsequent. days, subject condition that (0 the ticket is surencered during the weekiig hours of seservetion office at least forty-eight hats before the Sched departure of the tain in which the ticket was oxginally bockeek sec to eatin on timings of this fuelity imposed by zilway udimiaistation from time to times ‘the confirmec! or RAC or wai-ised accommodation i valle inthe kan fn Whiets Frosh rseovaion is requned id in ese of contizmed ticket, fresh reservation fue forthe clay for Which reservation i require is pis and iv) incase of RAC or waittste Lickel, clerkage charge fs pe The preponement of journey on confirmed or RAC os waiLlisted ticket shall be allowed in the same cass and for the same destination or any higher class by the same rain a by any other ran fer ny earlier days, sabjet to ‘condition shat-