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eo" Introduction to psychology and industrial and organisational psychology Ziel Bergh LEARNING OUTCOMES After studying this chapter, you should be able to: + Reflect on change and technology in and beyond the work environment of the 2020s ‘& Explain the Fourth Industrial Revolution and related technologies 4 Describe virtual working with reference to employment in South Africa, its future and advantages and disadvantages Describe the study fields and subfields of psychology and organisational and industrial psychology (1-0) psychology Give examples of jobs and careers related to applied fields of 1-0 psychology Describe and compare the tasks of I-0 psychologists and human resource practitioners Reflect on the ideas and needs for the indigenisation of psychology in South Africa Comment on the identity and scientific status of 1-0 psychology in general and in South Africa Explain issues related to the training, registration, practice, and governance of psychology in South Africa 4 Consider the future challenges of 1-0 psychology, both globally and in South Africa. eee * eo IMPORTANT CONCEPTS 56 technology Central life interest | Emic research ig economy Africanisation | Cross-cultural Employee assistance Hawthorne effect Applied research Culture | Prosremune: Human capital Artificial | Culture competent ane Human resource intelligence Diattisction: he ge! management. ‘Automation Diversity Hapueceseatett Indigenisation Basic research management fatgucen Industral | | Revolution ORK PSYCHOLOGY 3e and Information pet technology psychology Peychology Industry 4.0 Psychometrist |] Introduction Work in some form has always been a part of fe, although not necessarily associ ted with formal paid work in organisational contexts In ancient times, work was necessary for survival, and only later became defined and differentiated from other activities and ‘anaged in a more scientific way (Statt, 2004; Coetzee & Schreuder, 2016). Through work sa meaningful and valuable activity, employ- ces and business enterprises find most of their Physical, financial, emotional and social needs and values satisfied. Collectively, work efforts Wil contribute to a country’s economy and health and ability to provide services to its People as wel as offer investment opportuni, ties, The needs and accompanying values of SmPlovees relating to work may differ depend id cultural contexts Tience more need allowed growth opportunities, Much evidence ‘sug work for the health employees and iPPorts the importance of and well-being of both “ociety (Rothmann & Cooper, 2014; Keshuva, 2019), However, throughout Scientific inquiry Tai Sientis practioner | aga model aha Wok Glam Scope of practice and unhealthy WY work environme ally and in uth Africa (Gay. pbk and highly competitive business et employee health anc} safety ae often incase £0 achieve higher ot ht increasingly digital and technologie, ls work, should work still be ¢ge ati fentrallife interest because of human life? Work has «role othee tant life areas and interests, ace Talon or spivituatity and ena (Bluestein, 2013; van der Walt Sen ps Schreuder & Coetzee, 2016), 72, during traumatic events such a the ab Covid-19 pandemic, where ‘many people lost their work, or the development of technologies, which has led to ine unemployment (Teagle, 2020), Looking future of work in the 2020s and beyond clear that many aspects in the science a Practices of work will have to be redefine reflected on by work psychologists and o Work-related experts. Thought will need siven as to how people should work and Workplaces and organisations managed effectively. In the current Wi Work, most organisations consider emp a8 human resources or human capit arguably value them equally with: hess and organisational resources Kelloway & Hurrell, 2014; - Schreuder, 2021). Eno : through their knowledge, elation tence, creativity and innovative Chapter 1. Introduction to psychology and industrial a and should therefore be developed in such a manner that both they and the organisation benefit The primary aim of this book is to intro duce you to industrial and organisational (I-O) psychology and its subfields as study and practice areas in the understanding of work, and employee and organisational behav- iour in various contexts. However, psychology is briefly introduced given that itis the mother science of all psychological disciplines and some of its theory and practices still influence those used in I-O psychology. 12 Work in the 2020s and beyond: The 4IR and other changes In this text, the terms Fourth Industrial Revolution (41R) and Industry 4.0 are often used interchangeably, both indicating the enormous influence and change of new and emerging technologies on society, current and future workplaces and organisations, jobs and careers, human work and productivity (Hirschi, 2018; Lent, 2018; McGinnis, 2020; Coetzee & Schreuder, 2021). Together, these two concepts represent a new way of organis~ ing, executing and controlling the industrial value chain, including machine and human productivity. The 4IR relates more to the advanced status of and fusion between tech- nologies, and how continuous changes and application of many current and emerging technologies will revolutionise workplaces and influence societies in many areas. Industry 4.0 relates more to the digital and smart transfor- ‘mation, integration and application of current and emerging technologies (associated with the 4IR) in general life and industry. Klaus Schwab coined the term Fourth Industrial Revolution at the World Economic’ Forum in 2018 when he stated The First Industrial Revolution used water and steam power to mechanize production, ‘The Second used electric power to create mass production. The Third used electronics and information technology fo automate tion. Now a Fourth Industrial Re produ tion i building on the Third, the digital revolution that has been occurring since the midile of th ast century. It is characterized by a fusion of technologies that is blurring the lines botweer the physical, digital and biological spheres ‘The possibilities of billions of people connected by mobile devices with unprecedented process- ing power, storage capacity, and access to Anorwledge, are unlimited. And these posible ties will be multiplied by emerging technology breakthroughs in fields such as artificial intel- ligence, roboties, the Internet of Things, autonomous vehicles, 3D printing, nanotech- nology, biotechnology, materials science, energy storage, and quantum computing (Schwab, 2018). Schwab refers to change and disruption in life and work, the meaning and value of work, and how people work, communicate and interact Change is, after all, the only constant factor. Employers, employees and experts in human resources will have to adapt to stay relevant and employable, Employees are often caught in the middle of change, experiencing fears of being made redundant, of high unemployment and the related economic and health conse- quences (Ghislieri, Molino & Cortese, 2018; “Teagle, 2020). Schwab (2018) emphasised the enormous and progressive influence of the technologies of the 4IR on all aspects of life ‘The 4IR and Industry 4.0 is characterised by rapid and ongoing advances in technology that impact practically all spheres of lite These technologies include digitalisation, virtual reality, artificial intelligence (AI), robotics, 3D printing, quantum and Cloud computing, bio-and nano-technology, genetic engineering, the Internet of Things (oT), big data, 5G technology and other smart technologies. “Many organisations make use of these new technologies to some extent. Advanced 1e protection and 12020; PwC, 201 are not, however, doi employees for the ch (Langridge ngs, 2019 Jackson Stone & Partner, 2019; Herwijercr a, 2 as change manage- Is such as people man- igence (El), agement, emotional judgement, deci important in adapting ta the ch AIK (Leberecht, 2020), appeasin nd political contexts of npact of the 4IR in SA is x strategies, business nical centres ate gical automation, ie. ‘enterprise practices Figure 11 Human interaction with AR bet technlogy Sehreudes, The in lerant and sie arve, 2019; Coetzee, 2019b; tual working hen individuals and work teams ate alowed to spend their working time in reditional workspace such asa remete office, at home of a coffee shop (Rozier, Formal cfce space is often nat needed, and even group woth, as it meetings or confer. can be maraged antine, Virtual working originated inthe 1960s and is now referred to 2 wor, remote working, telecommuting employees made use of traditional and SMS and worked on less advanced computers. In the second phase, lowed more working hous away fram the workplace obal connectn Birdie & Jain, 2016, _ may be ice tasks combined ral work spaces is adapting workers becoming more will remain the same, others vaanisational management issues work ethics, leave and employee 3 wotking has benefits suchas cost savings fr the employee (no tavel costs); it may be easier for disabled In focus on performance outcomes, IT security, ted technology i a possible e Remote working is nat necessarily a solution cing red and managed, and employees may become 1 and overworked and suffer burnout asthe boundaries between work and fe become blurred, Work-fam challenges with work and 2019; eatte, 2020), for empl depres Future work environments beyond the 2020s oygnd ay) pue quawusa nob wosy Buipuny yeusayx9 uo quapuadap aq yw siefojdusa ‘s32adsa1 auios uy juapuadapuy fian ybnoy] “2]doad Buowe yyjeam so uorng “uysip Hey auf] PUE S21y}9 Y10M ‘ADuasedsuery ‘qiom 3e suoize]a1 aakojdwa sasiseydwa ai *fyaig0s ul Jom Jo Buueaw >1suLQU: ayy anjea 0} ajdoad sajqeua yoiym ‘anjer uewny sasiseydwa o.euars jeury ayy “wiou au) ag IMMA Sinoy BULyiom a}qLxay pue pasis -eydwa aq y}im Yyeay aahoydwig “aied yequaw UoutAUa 104 Se }]aM Se ‘}}e 104 siseq jenba Ue Uo yuawikojdwa Buipie6a: suoizeynba: 0] aisype pue quaiedsuey aq 03 aey yim siafojdw3 “sa2ia1as pue spoob 105 saad saunsuo> 48M0) Buipn}2ut “quauiuoLAUs 243 ue Aya120s 10} AyyIqysuodsa1 2120s yo aouey jodi! ay3 sasiseyduia oieuass piiyy y “518430 10) Aqytqisuodsa, Tepes Jo 95u9s 31491) YatM Inq ‘sjenpiaipuL s101905 s1WuoUODa pur Biontanpa ‘{eanrjod-o1sos pue s9210} snoqe] Shattvonaus spom pur sqol Guaurofduna ue {LSU SoiHojouyoor mau Aq paouanyur oq SOuEUDDS asa4L, (ZOE “OUD Y>IEOs9y we ‘toe “DAid) 181K9 osfv svapr zayz0 nq sang SUMS Furwo4}oj pu paurfano axe sot anu Yeas Gepes pists rou pue Dur dea UO P2seG spremoy yatan Ausoucane HMouexdonu SVMorTe oy ane Smonns peuo 292190, Dupsiy ‘80g su WS Auaneon anentut AIT s9)4s quawafeuu pur MoHestULBO (1Z0z 4 S*0207 “Te 39 simro0q sc10z “Ie 6102 “F10c sowoy oy 29 aiSest\ PH) Iqedojduis urwos or 19p10 P yaa apnaryog oP 0) sornoedea Susdoparop _ Bere LO ES UL LUBE soqpn0 39364 pasdueg aawoos, paquaje} pue paiynjenb jam 104 suoiisod ue sqof jeuso} ay2a19 }]1m suoizesiuebio Yong “A3191323)9 pue s9yeM ‘saaiaias yr]29y “uo eanpa 40 uorstaosd 243 se yons ‘op Afjuaisnd syuawusanob 4243 s4Se} ayn2axa 0} e3ep 61g Buisn pue ynyiamod Buworaq suo -esiueb10 awos sayedizique pue “pyom aye) ~ods09 343 sasiseyduia o1seuars puozas y “Ruoud yB.y e aq yum Bulag-yiam pue yyjeay aafo|du3 -saakodua pue siafojdwa uaamraq ysmsy pying 03 pauinbas aq jum (Auejes ‘ayduexe 104) sqoadse yiom Auew ut fouaiedsuesy -(73) aouabyjazue JUO!30WS 40 sjans} YBLy aaey pue sys Je21U422 pue 2190s jeo1QUD ‘pasyeinads ney pue Apyainb qdepe oy pasinbai aq ym saaKojd3 “pasiseydva aq jj. uoiqeaouuy “sweey 410m Aq sqanpoid 10 syaafoid ‘syse} 2utdads Jo uoraydusoo ayy uo paseq st pue yea -14p1z1914 55a) saulo2aq quawabevew jeuones -1ueB10 pue safojdua yey9 si oLieuans ys1y y x0q ajduiexa gy pue siaspurus Suruseay Suop9y1 Sundope sya9iv> uvajord {q poutusaiap {a81x] 0g Jim soore> pur ole ur Awouoane pur ssaoong jaarsuaixa Bo. -Jouypan wowraycurr jp suonestueC (910 coNINSUT [EqoIg) AOsULYDHY $1Z0Z 2 2922203 ‘TOT wore) (ZOE Sqiauuaiiaue yiorr e1g1s80¢4 ‘oq 91dUIex9 I opnasyag, 194 puokg 99s) soungonns [euonesiuvtio Surkurdwosoe soy pur sqof Som aie pue ups auvasad vy aydwene Jo suaussesse eforKsd 0 paea 5 sUEEMIP Temp pue fageuosad Jo Roms ‘sop, funy ayn pue ydoed u sane ‘ABopypKsdfaqeuosng so snvanyu an 5a Abo.u9Kd yr05 ‘apis eeu pue sueygond jeuonous hq pases uoyUO>s ue wed anpun neva 0} so}4o"ed yap pu Burasunes payer seopo—K60 pas “sanbupaa aanedea- ound yo sad stouen ofors au soon, sanadeny, ou UL 580 pu eau 1 nGUAvED eneyeg tevogowa vasa dysvones sue pue dead Ut szuaw auab sesuequapuesaipms ABO aH Aoyoushs3 0+ poe Guouaryur yi64p4y C55 fous. ay goad soe ae so 1 EE ena ao Fo op Uijpmqa em pon snney ee eet Apis vowed ra rorya impure os Ody as TAL sd gr amos v0 don aarsedas para 8131 3899 SOU spadp pope we yous KF payor itd az 30 of ue9 Gin oe ssn aed 0 9605 tay sie ‘pms seqpase aenpeiapun ut su ws afewep sutep Aud eBoy yo aaiBappue sase> vp} 4p 40 POT? eyo yaede> yeu a 95ssse ‘Abou aeBUSAANT ooatd 28903 snot s2.amy Pe Asooys6-0094 Seogpuny veg ag nog unoneyag so Abo}14 sano) sPaUeh pun Ayoyre wees ore pu suonsnb 48078 ej 0 Bun ‘seem aw Abate sade suonesuebio aod a Susu uD 525104 Spd usps sa5e0345 Abo eH AGoown Gaye Positive psychology og psychology i closely related to many ofthe eld in ewledge bate of varius diciptines serves as a resource fer psychologists with regard to knowledge, theory, practi. this book include various aspect ofthe ere of -O psychology, which subfields, tasks and contribu ogists and HR prattionen. |-O psychology: Identity, subfi and speciality skills its subfields involve the scientific study und standing and facilitation of employee md organsuional behavior in workplaces 4 defined by its identity, subfields and spot ined sills, Industrial and organisational psychology 294 1-0 psychology: Identity and status However, the term organisational psychology cannot be a replacement tide for -O paychol- ‘ogy because organisational prychology does not include al the employment issues eovered in the Hovocy 3 Organisational psychology 1-0 psychology: Subfields and practice areas psychologist ng employee performance and ef ‘suonenofau — doaaap 2 sasixo pasu vy “suiya Surqjasunoo faunp suonensadxo pur souueuxp ay jo pur ssosfoud soaiv9 Jo Zuspurisiopun slog) ow saproxg v Walp! an18 pInom YPrYA SuOES 02 feIUDLULNAp 2q U9Aa SEU PU SIUDEL> [fe 10} “quedo Ut [esstWUsIp PUE AOUNYSUONET ‘samp —_d]quamns 9q 30U AvuH sonbruy>o TurMsvouy pu “oosd Arruyjdrosip ‘soauvaanl ‘suonisinbse —_aseq aBpapmouy wxanseqy Y “(IZ0Z 32PREAYIS ‘gaGiow ‘uonessUNWe: ‘uoRoUIOId ‘uoR 2g 2971905 {TOT “esIDHEA ‘ZTOT ‘SE4>1AKS) ‘gpsse yons ‘suon2uny YFY soUI0 U pasjoaur —_A2uDH|ISO1 s901vI puL 221049 JD0Ie9 se aq ose eu suoraeja1 suawuxofdura uy uay —_yons ‘sidsouoo parejas-soaze9 Jo SwuowiosNsvout -sdwoo are oat sistHojoypasd Q-[ asmo1d jo pur spoyour ‘98papmouy snouad:pur asn 10 suo} 0430 pur soxins se Yons ‘suoRIe mogr] —_dojaaap 0} paou systsojoyaésd saame9 “yg UT ur suogrnofou Surznp anoraeqoq pur suorun -srouioisn9 pur ss2Xopduura tof 104 40 urof 01 asooup saasoyduia Kym ‘sosodand oxgr9ads so} sqo! 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This needs to be conducted with consid: eration of the cultural diversity and different contexts of respondents (Ferreira, 2016; Laher & Cockcroft, 2014; Foxcroft & Roodt, 2013; Moerdyk, 2015; Muleya, Fourie & Schlebusch, 2017). An important aspect of psychometric research is determining the measurement qualities of instruments, that is, whether they measure what they are supposed to measure (validity) and whether measure- ment findings are consistent across users, using similar techniques and applied in similar situations (reliability). A key question is also whether psychometric instruments can be used fairly, that is, they are not biased against certain people or groups. The time and cost involved in obtaining and administering the instruments needs to be considered. Psychological assessment is a support func- tion in many subfields. Legislation views psy- chological assessment as a psychological act and it is thus a professional registration cate~ gory. A graduate who has completed a honours degree in I-O psychology, psychology or edu- cational psychology and a relevant internship can register as a psychometrist with the PBP. SIOPSA has an interest group, People Assessment in Industry (PAI), to ensure that psychological testing and assessment in work: places is a value adding and ethical practice in SA. The PAI publications include codes of practice for psychological assessment and an \wraopucrion To WORK PSTCHOLOS Employee and organisational well-being business, concepts vance and Arica cultures, and the globalisation of work and jon of psychology have ‘emerged, which encouraged cross-cultural or rgunisa weds and research). E yployee applicability ultural psychological research (et za INTRODUCTION TO RORK PSYCHOLOGY 38 by debate in global and South African psychology involves the iogical krowledge, Cultural relevance relates rocentrie to contribute to the psychological tional app psyehologies are sufficient 0 whether exis ing and needs of al african people. Markt relevance is about the internat ability of African psycholony. Socal relevance inolves the contrisutions af psychology tothe welfare and psychological vel being of the callectveAican society (Long & Foster, 2013: Maree, 2018). Criticisms of ing pycolegicalknoiedze in SA a8 Beng heavily based on Western psychology indicate ar ese thot mst be questioned and researched (Macleod & Howell, 2013; Sher & Long, wage. 201). Voices for ingigenisation and Aficansation ask the same Question te Western psychologies appropriate in non-Western cultures? Perhaps we wil only pvchology once all indigenous paycholagies have been integrated into man am psychology, It might be valuable for South African scientist, posily in association the Aican universities, psychological societies, interest groups and practitioner, to nbatkon a postive, planned and ntetinal cross-cultural or multicultural research project focusing on deignste tape to afm and verily the value of existing and generic psychoogi- aL knoneage in SA nd the broader African context. ‘hs migh include the adaptation and development of applicable knowledge and practices for Sh and Africa inthe contest of mliculura. wrk forces, Exiting psychological knowledge in the subect field wil stil be universal applicable because there are a great number of However, must be acknowledges tat important differences do fst in tems of how people tink thee behaviour their cultural beliefs and thelr environ- ments here are instances in which psychological knowledge and practices can be use ratoty and exclusionary way iit st exected in a scientific and profesional mane tical psychology as contributed much to create an anarenes ofthe power of the misuse of psyehological knowledge (Sher & Long, 2012: Cooper, 2033, 2034; Van Zt & unk, 2039) lowers, mary palais pact thet tity and se psychological sa er feo ea core and catbulsiganton adA is tine to mate contributions tothe development of South African psychology a give South Aran and Aca psyebaloy ts wn et ty and vlee tha eects Ins 2 human development orientation and professionalism. consequence of ‘aspects in workplaces and sexual orientation, race, ns and age differences. he 1950s onwards that psy started to address how the influ gender and domains (oper et Integration or inclusion and diversi been a neglected topic and practice, both generally and in psychology Contributions to 1 field of psychology by women have been ‘ignored and in the work context they have been excluded from many types of work and positions. The situation has improved bot and in SA (Wood, 2037; Sunday Times, issues of inequality discrimi nation and exclusion on many levels, which fare based on factors like gender, ethnicity, inoriy status and age are stil raised (Career mnction, 2049). Unemployment is general ‘much higher for women compared to men ‘SA (Statistics South Africa, 2018; South African Market Insights, 2020). The existence ‘of many labour laws and ongoing court cases with regard to inequality ad labour discrimi nation highlights ongoing discrimination and exclusion across the wor ty management in work later corrective Actions (like affirmative or legal action). In carder to minimise any exclusions and ds nation of and against employees or groups, a possible resources and influencing factors need to_be considered, EHective diversity manage- contribute tothe structuring of work Its in performance ard h ment teams for optimal re ty, aesating each employes to ial and creating mare compassion= ate mindsets, which will benefit the organisa- employees. tentalls consider 1g and managing the many factors that influence employee behaviour and, therefor, ute to the structure and composition af organisations. as well 35 resolving conflict in work groups. Differences between individuals can occur along socio-economic factors, traditions, horms, religion, politics, as wel as personal: ity and behavioural differences. This is espe cially true in diverse workforces ~ such as in SA~ and for employees from other countries. ies, for example, with regard to ‘employee habits, clothing, physical appear- ances and beliefs may cause dissatisfaction and confict. Specific cultural influences, for work ethics, and values and scan havea decisive influence in the demands. Certain personality orientations ‘and beliefs may manifest in phenomena such 4s prejudice, racism and discrimination Changes in workplaces like virtual working, new technology and automation, changing socio-political dispensations and related labour laws and regulations affect different employees in different ways, as do closures, and mergers and acquisitions in business and personnel reductions. 2a iwtRODUCTION TO WORK PSYCHOLOGY 428 Ergonomics Exgonrnics re = wo Ta of work alo vefered 8038 factors engineering (HEE) and boa rach systems (Sat, 2004 Ere Maybe vewed a cine ‘dete 1-0 fl of aha Seah the sud of work Trgloyes andthe ci socal pet of wo Geach Sturn The term egnoris was Joe oped in 85, meas song tec NYWT and pein ween avades (determine work roe work experiences. The id should encourage ‘rgonomics as th African I-O prychology ‘and market research 1 is valuable in work land and influence inte tedependent departments in an organ use and consume thee specific goods Tn summary, we suggest that consumer poythology should be an integrative theme professional -O peychology training, as mus implications thereof should be promi and for study and co 3 1-0 psychologists: Expert skills and tasks 15 Framework for {code 272303) describes of the EO psycho term organisational 2 theapplistion of psyehoog lesign. In addition, the South Professional Board for Psychology (PBP), explains the practice fed of 1-0 psy~ ls and other aspects in work situa- the objective of failing optim and wellness in individual employees, groups and organisations. sP and HPCSA, a8 well as relevant sicates specific area in the scope of practice of IO. prychologists, These include: psychological assessment; reeruit- ment, selection and placement facilitating ‘individual and group processes; executing ‘consumer psychology tasks (marketing and related research); work design (esgonomic) assessments; performing ling interventions with regaed to career and employee well-being: performance appraisal; employee eating and develope 1 Intotuctionopyholagy ond nds and oganational pseholgy 25. (HPCSA, The tasks letzee & Schreuder, 2016). roles of I-O psychologists in which they are cations of psy knowledge in a work context can he aimed at outine personnel or HR management functions (employment management) or inelude functions in org sational dynamics, The training ab a profes~ sional psychologist (as and HPCSA) is generalist because un graduate, post-graduate and profes: training involves general psychology, some ‘economic and management subjects and des= ignated I-O psychology subfields and themes from other subjects. -O psychologists should have an in-depth psychological knowledge of personality and individual differences, human Alevelopment, attitudes and valves, earning, ‘motivation and emotion, perception and com jisational Behavior and pyeho~ led in employce relations, paychological assessment and research, as well asin the economic and management siences, including personnel or HI management issues, Depending on the type and level of jobs, an 1-0 psychologist can therefore be responsible for the HRM functions and related organisational functions in workplaces (Noe etl, 2016; Warnich etal. 2015). Tn the information box, Content hemes i 1.0 payhology, organisational pycbolegy and HRM, some ofthe similarities and differences in these three fields of study and practice are ated. issues and international HR management. ‘and benefits; health and safety; union management, psychology attitudes employee/labour HR planning, recruitment, selection and placement of employees Panning and administation of remuneration/beneit: Managing employee motivation, sat and performance fstablishing and administering personnel polices Establishing and malntaining empoyee/ customer relations and managing confit ees Analysing jobstass and competences, ensuring wotk stations ae an egonomcally aproprite with employees, ‘Advertsing, developing asessment techniques, ‘erecting assessment, deciding on selecting and placement, orientation of rew 2rd exiting employees, identifying management potential beni Hark surveys, matching job eels, Designing 2rd applying taining for specific ob competencies, asesing iil and training needs, assessing taining effectiveness, planing and providing growth and ‘career opportunities, effect counseling Specifying performance criteria and measuring performance, giving feedback and factatng Regarding leave, study, medial, and discipline. -Acsesing customer needs and responses, 2s wtRopuction 10 WORK PSY! ‘Monitoring compliance with legislation and ethical and behaviour codes 9. managing and utitsing HR/personnel ane business data 430. Supporting and administering oreanisationa Fi sratogies on various sues eg talent Iranagenent technology. sustainability an¢ retaining stakehoes 11, Managing occupational health and safety aquaity of wor life 22, Monitoring and facitating ongarisatonal caltre/etmate change 13, Managing tecntlogical change and use 14, Executing HA/parsonel research for management, es of -O psychologists and ing, pe ofpeychological knowledge and work are indicated I-O psychologists function as HRM practitioners i ton and private practice. Human, are not quilted and cwoLocy 3 crt ng labour and related th professional and 19 and Solving disputes, dential safekeeping of data informed use of cata planning, observing talent or potential of ‘employees, keeping the organisation relevant an eianable, satisfying staksholder needs, Ennancing productivity, observing job satisaction nd job engagement, facilitating good workplaces, ersuri epoyees, being inv promotion feciites, redesigning workplaces, enitoring changes in the market (and ‘opponents, perceptual, value and attitude changes. aces tools, TT and socal media Researching factors influencing employee and organisational effectiveness, providing evidence. based HR data to management. Wer Human resource practitioners are involved in employment management, which entails daily running and management of the ‘employees the human resources) of an organi- sation. This may include management of employee development, retention, adjustment and change management (Cascio & Agui 2019), Human resource practitioners ae given «different occupational profile from I-O psy chologists by the OFO in SA (Coetzee & Schreuder, 2016). The skills specialities of IRM professionals entail the provision of serves eating the daily running of bs ness with an emphasis on employment and related polices, programmes, administrative functions and tisk, ugh itis now re00g! Education and Training Quality Assurance body (ETQA) for HR qualifications, and rep= resents the quality and interests of HRM practices in SA with regard to trai codes of behaviour (Coctzce & Sci 2016; Warnich etal, 2015). Asa result of co- ‘operation between SIOPSA and the SABPP, both human resource specialists and I-O ps chologists may register with the SABPP once their training complies with a number of HRM competencies and practices (Coetzee and Schreuder, 2016; SABPP, 2020) ‘Human resource management is the Interventions with he Sd Journal of Hu agement (wwoesajem,co.23) 44 The scope for job and career opportunities in 1-0 psychology Paychology possiblities and direct (SACAP, 2019; Nicholas, 2014). Table 1.3. and the subfield deseriptions in Sections 14.2 and 1.4.3 indicate the types of activities or or HR, the diffrent types of jobs that exist and the different skills required (Coctzce & Schreuder, 2016; Spector, 2012; Noe et al, 2016; Waznich et al, 2015). -O psychologists and other HR 30 INtRopuCTION Ta WoRK PsvcKOLOGY 3¢ ids and related ologists and other HR practi- ied or practice job prospect for -O prychotogits and andinSA are herp ‘ite po rated as a fast growing occ ogy jobs in the Ie enc oe ge (APA) and the Socery for 'X Orponsational Poehnogy 1-0 pyclginr strand eden een arta ky en ep Afficn economy and the decrease of invest. ‘ment in SA must be overcome (Nkomo, 2015, Bishop, 2020). An important need exists for ased psychologic: gard to the many societal of tee tt vin thee we eel {er opourit oherandheee, Both int te workplaces, Expo itervenon ar change management Ot ‘tinal contation on labour sues il ‘rnin areca work el ling related o career self management ad sateen, confers Ysite thinking: healthy. living. and sees managers The scientific status of psychology disci; ene wel-known international poychologss s have visited and workin SA haa 2013) Tis important to note that both psyshol- ‘ogy and -O psychology’ are considered Theoreics con- tsand practices have been established and ‘etified by systematic and controlled eesestch processes (Briner 8 Rosca 2011, Coetzee & Van Zyl, 2014, 2015; Coetzee, 2018, 20194). ‘These scientific requitements of inquiry or research contribute to the east learners and practitioners can hae in psycho logical knowledge and methods. Registered fare tained in a seience practi een eel ee methods to practice psychology in ava Ling, 20135 Long & Poster, 2013; Coetzee & Van Zi, 20145 Coetzee & Scheer, 2016; Coetzee, 2019) Other findings assert thar research In LO psychology asim agceement with the needs of researchers and problems of vas not sulfiieney evant address onganisitional and =o Aid sor sat ing in SA (Ehecohn, 2012; Laker & ickeroft, 2014; Long, 2014, 2016, 2017, Macleod & Howell, 2013). Ie appeaes that prcttonees may be slowin aplying theoreti Calor academic esearch findings, whi ‘ates that agap may existherveen theory and practice in research (Coetzee & Van Zyl, 2015). The need for -O psychology to become ‘ven more evidence-based has been Sized (Briner 8 Rosseau, 2012). Tas means that -O practitioners muse augmes their 32 INTRODUCTION TO WORK PSYCHOLOGY 3¢ stakcholiers, c ology and are not sufficiently ed and decolonised 2017), Many opinions and suggestions ve been voice on forums with regard to the where many universally accepted ps y chological concepts, proces and development of LO psy wed in many ways; however, indicated, Chapter 1 Itaduction oppo od inst 6 I-O psychology: A brieg history (1 Early developments and political context of the implcstons, Por eranpl the soci i experi 1879 when 12 World War | (1914-1918) and World War Il (1939-1945) and the period between these wars World War (WWD (19144 War 11 (W" mies have psychology: Th among employees work between decording fo the "Hugo Minster the founder of nds poysholog lished Plycelogy and industrial eff ‘Thc history and development of industrial 1913 (Aamo, 2010, 2016, Spector 2012. developed into a more aceptal prychologycan he Hinked to few progressive Mansterberg, Walter Dill Scott and others diversified science and applied eld, party tine periods, each with related events promulgited the application of paychelogy to ecause is elnigues nd mend proved and applicaions Work issues, lke selection, ergonomic work be useful (Muchinsky, 2006, Muchinsky, the lone Ge design, advertising and sales tanks, These Kriek 8 Scheuder, 2005) developments reached SA. Nicholas (2014) The prio betwen the two world wars nOmtnen and Painter (2008) discuss expecially important because of the w es ‘more than a century of South African psy- known Hawthorne studies (1924-1939), ree Selby Hate ee ae ECG | cease Sea AR Mosier crthc ‘with international psychology from around expansion of LO prychology Findings ofthe the 1890s aud extly 1900s. An important Hawthorne studies emphasised that socal influencing ctorin mainstream psychology, factors motivation and other orgs ary isues (Muchinsky, 2006; Spector 2012). In the US, psychologists were used by the government to save labour costs, and speaking, reflect early developments: World Wars 1 (1914-1918) and T (1939-1945) (WWI and aa WWII) and the time per Wars; the period after the world wars (from 1950s to the 1990s); and last, modern times (1994 and beyond), 10] Bucwe von: jak yoanases pur u0s “Ko ‘pmuaa 320m pur suouduosap gol paxy wo Seaae ‘saounsuy Aue Ur ‘pur ‘(asadse suom jo aumaeu paiepp: pus) suonses 2 potlnyo Aprasye soy *Bunom autpoo pur Tenazya yo 29n poseasout aya pur “Gloqouy>>y, Ssouteng Sop pur UoRrorunswe> ‘rom jo aunvem agp aftanyo qf1m XR0TOUy> Te paps pur [exSep Aq pasuoioesey> ‘sozoz jouyjoas paoueape aus A pur souoga saus2iuf) isd sarvio uw sid32u00 snes ‘pousd s passed 2190 sprean ypu som ‘opdurexo 2 axauuo3 pow a4. 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Poof ouooauebopueyursnp poe J -paniasqo Buiog Jo 29501 © 501 sBulpuy Uo avant 31 0 eye ras a 722}9 AION wi ?ya02 “Hei5) #eydOm 21 nde sabuetp 10 sang mau 0 pasn a6 fay 240 10 “soypeasas hg suntan jedods Busan) do3s saafojdua 2010 40 10am Kew aouewioy94 yom wy sabe Jer jeuysPm "aye SUIOWIAEY fy 58 0} passat “Suipuy sayuany y ABooy9Ked yeuoryestuebio so) qewsodu sion s6.ipuy 3s0u) pane sarueWio}.2d 910m sa>uanyut “uoNUFoDas ua pve peizedss Bulag ‘poA9e9D oy 2m op 0 BunueM “uorennow eure “Bue205 ‘Ano Bu, 299 seydqow Pu aydoad u si032e) \2005 pue jen!Do}IDAsd yeuuy>=y-uou Wess veiapayeNges> ayn Sem ‘uoysisadns 321118 19pun spiepueis pue sainparoid 3ydads moo, ezakoyua y v8n9seaKo\dus uowe Ain few souewo4s9d yoy “s0i3e5 x03 Auew Kg paouanyut sen aDUEU.Oud 40% seafoydu 179X904 "U2PA9 Sem I “i02e Ya;urm 4 eIsA4e BuAKien cd amp 21:0200 ‘Souewioyad yon ut sabuey> may eva parearputsnsos aul a9ueWINLID6 Yom vo (poWad 38: 4 sia64 pue woreuurys 40 sje) se y>ns) sio;ej yom [eaisyd Jo ouaNyL 48 pauDEDED Fusienun presiey wou se\Gojuped “ey uory jo dysipeo| ax epusebfoMws bu oe9 oj wsyo(he 40 Jeon Aeyanzed axaM “sf aut Ui Auediu0y 2422)3 uses a4) J0 SOM, ‘ausoyamel 243 1 GEE pue rz6t UREMI2q peianpUOD aim YYW ‘siUaWLIadeS a.O4WeH 24) fea 1 novonaousnt ¥ Agoronoasd #0 © se qwrRonUcTion To WORK PSYCHOLOGY 26 ‘and workplaces SA as rap feathand wellbeing recs Tetons of vital werk wenglces ol talent manages in Employment and soio-economni changes in ‘ct wil ned Be conse LO pacoloy ata acence and practice fel bas eore more iegrated lic bry and mull altbough ea ted ond ba ccleeot and pace isin Sie conta (Lone, U1; Moye 202 Pretorius, 202), Paychoogy in SA has a ‘zor oman eth me or adapted krowledge ted op abe both cau Synergies and dierences in dive snd Aull contests and make a meeningfl tothe local and international ogy knowledge Development of governance bodies in South African psychology professional conduct and ethical registration y SA study, erin and prac tice according tothe Health Professions Act (66 0f 1974) and as amended. However, there ace other laws and amendments related ‘0 healthcate and many are applicable 10 boar ‘or employment practices. ‘Two professional societies that allow mem= bership to psychologists and represent and promot the interest of peychology in SA eur rently exist and funetion under the control of the HPCSA and the PBP. These are the Society for Industrial und Organisational ral Prychology of South Afiica (SIOPSA) snd the Psychological Society of South Africa (PeySSA); the latter represents psychologists loterest Group ing. Psychology for Diversity and oup for Applied ial Neuroscience (IGAON) and (ACCP) (SIOPSA, 2020). There sessment Centre Study Group of (ACSG). ACSG is associated SA Board for People Practices seaking_ psycholo, launched the Peycholo Republic of South Africa (PIRSA). ‘ated a division between psychologists along ines of race and Inguage (Louw & van Hoorn, 1997). Cliica psyhologtsts, dis fied with both SAPA and PIRSA, established 1 Tnstcute for Clinical Psychology in 1977 “Tn 1983, as a result of membership issues regarding black African psychologists and opposition to the then politcal dispensation in SA, SAPA and PIRSA, and other psycho logical associations, were reincorporated io ‘one body, the Psychological Association of South Africa (PASA) (van Ommen 8 Pinter, 2008}, In 1994, this was changed co the Functioning Psychological Society of South Aiea (Pa/SSA). Subsequently, induserial psychologists broke away from PaySSA to ychodynamies of Prominent of which were Personnel Re IPR), formed in 1946, and che Human Sciences Reseach Council (HSRC). Trough 1e NIPR, many conti psychological research and appli made, especially in the development of py- pythoogalserament nthe oti a poctology in 5A ce not ard see of taken very the HSRC ‘he HSRC, estan in 1 mental inthe deropne uration of poche est fre at tel as executing enc in various conten = are available on ‘contributions with regand to psychology and LO prychology research (Nicholas, 2014; HSRC, 2020). Variou ments and institutes contributed t0 psychology ese ment development ai number of private cons SA specialise in the develope of psychological assessment tech involved in consultation and research, and a “Examples include: ]VR Paychometics (ww. jrpsychomervics.coza); Pytech SA. paytech.co.za}; TTS Top Talene S lnvwmts-talent.com); Knowledge Resources (ronvikrso.2a)and SHL SA (wwwshl.co). -Apmis sioiseur pur sinouoy, roqp soe Buyuren are oym siuapms a sostazodns pur sures) ‘s13a,95 juounsedap ASojoypisd yey ada ayp Aq pasoxdde usaq ancy svare aoniaeid "yo sada soupio pure zeprusts (KBojoyaXsd yeuasnpur weap s2xp0) syusunsedap ‘ABojoyXsd ut soas8ap smouoy soq ‘soomnosos ueumny pure Zur>q-I[om. aadojdura ‘Buryjasuno> s90309 ‘ojdurexo 4105 ‘svare aonizead snorrea asiseyduus squauasedap ABopoyoXsd (-] auos2yIC] -Adesoyp pur Surqjostmo> ‘ruowss9sse peosfojoyasd yadop-ur 303 sistojoyaisd areradoadde on siuoy[> x0yax asnux ssoqjastinog) 2xWt09 UH suopUDAZDIUE Surjpsumioo aansoddns wsa1-as0ys ainsaxa pur (Sunso1) Buruaosos proiojoyodsd 21S8q Op 01 pauten are si0fj9suIN0C) -svaze aonioeid Sutjjasuno> payroods uous 40 au0 ut saysio1 eur uoReUTUTEXS aauenus sqgid au passed sey we axovu09 0m ayqeardde ue ur syauoU gS 3809] 38 Jo (ourureaoud yeonae3d) ddiysuzovu1 porosdde ue parojdusoa sty oY ‘2arap smouoy ©} pe qp29j 2418 pur synsox yso9 aoadaovur pees) seHawoypisd soastumupr 01 SHsunowoysésd y asnowioyaxed ¥ se soysiSou Sur uoReULLUExa PauenUD 8.q fq 43 passed sey Hom ajqeoyidde ue ur sqauour MS sto] 1 yo (aunuesSoad [eonoead) aa ae noadde ue poaaqduoo ae 2989p sinouoy AZojoyoAsd ©Y O-[ paparooe ajqeaydde We tpi uosiod y : Pur axaquos HyPUOYDAsq 6 youvasoa 8 [Tam se TPA se auatussasse peorSojoyaésd — ‘uy saxsuoiaduzoo aaey pmnoys sysiBojoyptsd jeuorssajoad qty ‘2onsead {Jo sadoos quar9y1p pur aauaisduion pur Sururen Jo sana] auasay1p aim sypuorssajord A#ojoysXsd pasaisiSax are 93941 :sas}Bopoy>isd peuorssajosd pur sso[jasunoa ‘sysinowoyaisy « “Bunsa feowSojoypAsd ronpuoo pur Adesopoypisd wood ‘1aamoy ouue9 sumeastsse (ppeoY RUDY “sorTUNUIHOD pur soryrue ‘s[enptarpur ur ssouyjom pur yppeay areay oes 01 Styse UrUE STAY “s|[NAS pure yuat0> jeoiojoujésd payroads apnpaut SNUB ([249] 9-FON) vorroyrfenb: ruojdip 1ea4-oma ajqeoridde ummuusruras e aary ysnuu AOyy, AUEASISSe YTEDY TUT » SM0}]0} squowazmbox uonenst8ox 03 spreias ypu £208 -a1e> aonoeid ypea Jo uoneuejdx jauq y (Pre. 903) ABojosnau pur 21suai0y “yazvasos “[euon, -eonpo ‘[easnpur “Suyjjosunoo ‘Tearuy]> jo souoSares ayn ur asifojoypisd pouorssayoxg sarroaye9 Sutmoyjoy 24 sapnyout syromauresy aon2e1d peuorssazosd yy (ez os esodyym.aias) YSUH ay2 Wor} pourergo aq [Je UD uoREUO;UT SI], (Go2n>ed queadjox UE pomorfe axe siov [eo!Bojoypisd 20 sy4sea yeyar) 2onaead yo adoos pue swuowasmbos uonrenstBox ayp jo yoeg -siapjouoseas WLAIIII-J9y20 pure sistHojoysdsd pasuady] Teuossajoad [ye “Wg wy sonisroqtun ye squsUE urdop Auew ox fo swos ayensnypt sruod Zurmorjoy ayy, kom aueadordde pur aanisod ‘ary v ur sixeiuo> yuom ur ajdoad dyay. 02 s[[pjs pur atipapouy ayn dopaap 01 pau ay) 01 sopra ayy asnis 9s [TEM 00g stp UE PeuDIeW ayy, “uo spaiea pu pnas syetidoadde we as00y9 01 s10 -uonnsead yyy pur sisiSojoyisd C)-y Suurdse djoy Aeur 3009 ayy. “oamany ay UY pur mou aney Aer sisiFopoyscsd Q-] wyp sofuayyeys souiusexd yoog at1, ‘suorieaydde pur sSur -puy ypsvasax ‘a8paymouy, jeuonepuno} Ura -sodurt quasoid yoog siya ur sioidey> oy, -ouaios porjdde pur ueainy se ABojoypdsd yeinsnput jo anjea pur aouvaa -[P# 942 03 sv uonsonb Au aq r0U pjnoys ax042 ‘saanead as9q pounrytion avorjoy pur ssousiyy pur soryzo ‘uisifeuorssayosd ‘Xounyadusoa jo spiepueis 9ynusis ysty 02 ax0ype sisiFo}Oy> -Asd yetasnput Jf “sistBojoyadsd jo suonnqun 109 a]qunjea Aueur ay a10UR! 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