Serene Air logo Confirmation Number E3WWK1

ISLAMABAD, PAKISTAN ‒ MEDINAH, SAUDI ARABIA (Round Trip) Booked on 04 July 2023 (GMT)

Outbound Flight: ISB ‒ MED 23 Jul y 2023

Flight No. Departure Time Arrival Tim e Flight Du ration

ER - 2921 ISLAMABAD, PAKISTAN MEDINAH, SAUDI ARABIA 5h 10m
ISB 15:35 23 July 2023 MED 18:45 23 July 2023

Passenger(s) Fare Type Taxes and Fees Total

QADIR, MUHAMMADFARHAN

C.N.I.C:

SATTI, MUHAMMADSHEHRYARZAMURD

C.N.I.C:

PARVEEN, NAJIA

C.N.I.C:

AKHTAR, NASEEM

C.N.I.C:
KAUSAR, SAMIA

C.N.I.C:

PARVEEN, SOBIA

C.N.I.C:

SADIQ, TASNIM

C.N.I.C:

IJAZ, ZARMEENA

C.N.I.C:

BIBI, AZRRA

C.N.I.C:

ZAR, FAZALAT

C.N.I.C:
BEGUM, IRSHAD

C.N.I.C:

ZAKRIA, KHADIJA

C.N.I.C:

PARVEEN, MARIA

C.N.I.C:

BANARAS, MUHAMMAD

C.N.I.C:

ISLAM, AMJAD

C.N.I.C:

SIAJ, MUHAMMAD

C.N.I.C:

WALEED, MUHAMMAD

C.N.I.C:
YASMEEN, QAISRA

C.N.I.C:

AHMED, SHAHBAZ

C.N.I.C:

PARVEEN, SHAZIA

C.N.I.C:

SOFIA, FNU

C.N.I.C:

NISAR, TAHIRUN

C.N.I.C:

ABBASS, YASIR

C.N.I.C:
IMTIAZ, HASSAAN

C.N.I.C:

AMNA, GHULAM

C.N.I.C:

FATIMA, GHULAM

C.N.I.C:

KALSOOM, FNU

C.N.I.C:

BAQI, MUHAMMADABDUL

C.N.I.C:

IQBAL, MUHAMMADARSHAD

C.N.I.C:

RUBAB, UMME

C.N.I.C:
RIAZ, MUHAMMAD

C.N.I.C:

SADAF, MUDSRAH

C.N.I.C:

BANO, ARSHAD

C.N.I.C:

BIBI, ARSHAD

C.N.I.C:

KOUSAR, SUMAIRA

C.N.I.C:

ABDULSATTAR, FNU

C.N.I.C:
BIBI, BAKHTAWAR

C.N.I.C:

BEGUM, KHADIJA

C.N.I.C:

AKRAM, MUHAMMAD

C.N.I.C:

KOUSAR, RUKHSANA

C.N.I.C:

KOUSAR, SHABANA

C.N.I.C:

BIBI, SIDDIQA

C.N.I.C:

AKRAM, WASIM
C.N.I.C:

REHMAN, KHALILUR

C.N.I.C:

REHANA, FNU

C.N.I.C:

BIBI, MARIAM

C.N.I.C:

MOMINA, FNU

C.N.I.C:

ABDULLAH, MUHAMMAD

C.N.I.C:

ISRAIL, MUHAMMAD

C.N.I.C:
NOREEN, SADAF

C.N.I.C:

WASEEM, MUHAMAMD

C.N.I.C:

ZAINAB, GHULAM

C.N.I.C:

IBRAR, MUHAMMAD

C.N.I.C:

IRFAN, MUHAMMAD

C.N.I.C:

LIAQUAT, ABDULLAH

C.N.I.C:
FATIMA, NOOR

C.N.I.C:

BIBI, FATIMA

C.N.I.C:

HUSSAIN, LIAQAT

C.N.I.C:

REHMAN, OBAIDUR

C.N.I.C:

MOEEZ, ABDUL

C.N.I.C:

TAYYAB, MUHAMMAD

C.N.I.C:

MURTAZA, MAHDIA

C.N.I.C:
IBRAHIM, MUHAMMAD

C.N.I.C:

AIN, QURATUL

C.N.I.C:

TAHIR, AABISH

C.N.I.C:

KHAN, ABDULHAADI

C.N.I.C:

AWAN, AYESHA

C.N.I.C:

HASSAN, UMAR

C.N.I.C:
ZAMURD, KASHAF

C.N.I.C:

ARSHAD, MUHAMMADBILAL

C.N.I.C:

Optional Charges
Passenger(s)
QADIR, MUHAMMADFARHAN

ECONOMY
SATTI, MUHAMMADSHEHRYARZAMURD

ECONOMY
PARVEEN, NAJIA

ECONOMY
AKHTAR, NASEEM

ECONOMY
KAUSAR, SAMIA

ECONOMY
PARVEEN, SOBIA

ECONOMY
SADIQ, TASNIM

ECONOMY
IJAZ, ZARMEENA

ECONOMY
BIBI, AZRRA

ECONOMY
ZAR, FAZALAT

ECONOMY
BEGUM, IRSHAD

ECONOMY
ZAKRIA, KHADIJA

ECONOMY
PARVEEN, MARIA

ECONOMY
BANARAS, MUHAMMAD

ECONOMY
ISLAM, AMJAD

ECONOMY
SIAJ, MUHAMMAD
ECONOMY
WALEED, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
YASMEEN, QAISRA No extras Unassigned PKR 0.00

ECONOMY
AHMED, SHAHBAZ No extras Unassigned PKR 0.00

ECONOMY
PARVEEN, SHAZIA No extras Unassigned PKR 0.00

ECONOMY
SOFIA, FNU No extras Unassigned PKR 0.00

ECONOMY
NISAR, TAHIRUN No extras Unassigned PKR 0.00

ECONOMY
ABBASS, YASIR No extras Unassigned PKR 0.00

ECONOMY
IMTIAZ, HASSAAN No extras Unassigned PKR 0.00

ECONOMY
AMNA, GHULAM No extras Unassigned PKR 0.00

ECONOMY
FATIMA, GHULAM No extras Unassigned PKR 0.00

ECONOMY
KALSOOM, FNU No extras Unassigned PKR 0.00

ECONOMY
BAQI, MUHAMMADABDUL No extras Unassigned PKR 0.00

ECONOMY
IQBAL, MUHAMMADARSHAD No extras Unassigned PKR 0.00

ECONOMY
RUBAB, UMME No extras Unassigned PKR 0.00

ECONOMY
RIAZ, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
SADAF, MUDSRAH No extras Unassigned PKR 0.00

ECONOMY
BANO, ARSHAD No extras Unassigned PKR 0.00

ECONOMY
BIBI, ARSHAD No extras Unassigned PKR 0.00

ECONOMY
KOUSAR, SUMAIRA No extras Unassigned PKR 0.00

ECONOMY
ABDULSATTAR, FNU No extras Unassigned PKR 0.00

ECONOMY
BIBI, BAKHTAWAR No extras Unassigned PKR 0.00

ECONOMY
BEGUM, KHADIJA No extras Unassigned PKR 0.00

ECONOMY
AKRAM, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
KOUSAR, RUKHSANA No extras Unassigned PKR 0.00

ECONOMY
KOUSAR, SHABANA No extras Unassigned PKR 0.00
ECONOMY
BIBI, SIDDIQA No extras Unassigned PKR 0.00

ECONOMY
AKRAM, WASIM No extras Unassigned PKR 0.00

ECONOMY
REHMAN, KHALILUR No extras Unassigned PKR 0.00

ECONOMY
REHANA, FNU No extras Unassigned PKR 0.00

ECONOMY
BIBI, MARIAM No extras Unassigned PKR 0.00

ECONOMY
MOMINA, FNU No extras Unassigned PKR 0.00

ECONOMY
ABDULLAH, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
ISRAIL, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
NOREEN, SADAF No extras Unassigned PKR 0.00

ECONOMY
WASEEM, MUHAMAMD No extras Unassigned PKR 0.00

ECONOMY
ZAINAB, GHULAM No extras Unassigned PKR 0.00

ECONOMY
IBRAR, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
IRFAN, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
LIAQUAT, ABDULLAH No extras Unassigned PKR 0.00

ECONOMY
FATIMA, NOOR No extras Unassigned PKR 0.00

ECONOMY
BIBI, FATIMA No extras Unassigned PKR 0.00

ECONOMY
HUSSAIN, LIAQAT No extras Unassigned PKR 0.00

ECONOMY
REHMAN, OBAIDUR No extras Unassigned PKR 0.00

ECONOMY
MOEEZ, ABDUL No extras Unassigned PKR 0.00

ECONOMY
TAYYAB, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
MURTAZA, MAHDIA No extras Unassigned PKR 0.00

ECONOMY
IBRAHIM, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
AIN, QURATUL No extras Unassigned PKR 0.00

ECONOMY
TAHIR, AABISH No extras Unassigned PKR 0.00

ECONOMY
KHAN, ABDULHAADI No extras Unassigned PKR 0.00
ECONOMY
AWAN, AYESHA No extras Unassigned PKR 0.00

ECONOMY
HASSAN, UMAR No extras Unassigned PKR 0.00

ECONOMY
ZAMURD, KASHAF No extras Unassigned PKR 0.00

ECONOMY
ARSHAD, MUHAMMADBILAL No extras Unassigned PKR 0.00

ECONOMY

Return Flight: MED ‒ ISB 14 August 2023

Flight No. Departure Time Arrival Time Flight Duration
ER - 916 MEDINAH, SAUDI ARABIA ISLAMABAD, PAKISTAN 4h 50m
MED 08:50 14 August 2023 ISB 15:40 14 August 2023

Passenger(s) Fare Type

QADIR, MUHAMMADFARHAN

C.N.I.C:

SATTI, MUHAMMADSHEHRYARZAMURD

C.N.I.C:

PARVEEN, NAJIA

C.N.I.C:

AKHTAR, NASEEM

C.N.I.C:

KAUSAR, SAMIA

C.N.I.C:

PARVEEN, SOBIA

C.N.I.C:

SADIQ, TASNIM

C.N.I.C:

IJAZ, ZARMEENA

C.N.I.C:

BIBI, AZRRA

C.N.I.C:

ZAR, FAZALAT

C.N.I.C:
BEGUM, IRSHAD

C.N.I.C:

ZAKRIA, KHADIJA

C.N.I.C:

PARVEEN, MARIA

C.N.I.C:

BANARAS, MUHAMMAD

C.N.I.C:

ISLAM, AMJAD

C.N.I.C:

SIAJ, MUHAMMAD

C.N.I.C:

WALEED, MUHAMMAD

C.N.I.C:

YASMEEN, QAISRA

C.N.I.C:

AHMED, SHAHBAZ

C.N.I.C:

PARVEEN, SHAZIA

C.N.I.C:

SOFIA, FNU

C.N.I.C:

NISAR, TAHIRUN

C.N.I.C:

ABBASS, YASIR

C.N.I.C:

IMTIAZ, HASSAAN

C.N.I.C:
AMNA, GHULAM

C.N.I.C:

FATIMA, GHULAM

C.N.I.C:

KALSOOM, FNU

C.N.I.C:

BAQI, MUHAMMADABDUL

C.N.I.C:

IQBAL, MUHAMMADARSHAD

C.N.I.C:

RUBAB, UMME

C.N.I.C:

RIAZ, MUHAMMAD

C.N.I.C:

SADAF, MUDSRAH

C.N.I.C:

BANO, ARSHAD

C.N.I.C:

BIBI, ARSHAD

C.N.I.C:

KOUSAR, SUMAIRA

C.N.I.C:

ABDULSATTAR, FNU

C.N.I.C:

BIBI, BAKHTAWAR

C.N.I.C:

BEGUM, KHADIJA

C.N.I.C:
AKRAM, MUHAMMAD

C.N.I.C:

KOUSAR, RUKHSANA

C.N.I.C:

KOUSAR, SHABANA

C.N.I.C:

BIBI, SIDDIQA

C.N.I.C:

AKRAM, WASIM

C.N.I.C:

REHMAN, KHALILUR

C.N.I.C:

REHANA, FNU

C.N.I.C:

BIBI, MARIAM

C.N.I.C:

MOMINA, FNU

C.N.I.C:

ABDULLAH, MUHAMMAD

C.N.I.C:

ISRAIL, MUHAMMAD

C.N.I.C:

NOREEN, SADAF

C.N.I.C:

WASEEM, MUHAMAMD

C.N.I.C:

ZAINAB, GHULAM

C.N.I.C:
IBRAR, MUHAMMAD

C.N.I.C:

IRFAN, MUHAMMAD

C.N.I.C:

LIAQUAT, ABDULLAH

C.N.I.C:

FATIMA, NOOR

C.N.I.C:

BIBI, FATIMA

C.N.I.C:

HUSSAIN, LIAQAT

C.N.I.C:

REHMAN, OBAIDUR

C.N.I.C:

MOEEZ, ABDUL

C.N.I.C:

TAYYAB, MUHAMMAD

C.N.I.C:

MURTAZA, MAHDIA

C.N.I.C:

IBRAHIM, MUHAMMAD

C.N.I.C:

AIN, QURATUL

C.N.I.C:

TAHIR, AABISH

C.N.I.C:

KHAN, ABDULHAADI

C.N.I.C:
AWAN, AYESHA

C.N.I.C:

HASSAN, UMAR

C.N.I.C:

ZAMURD, KASHAF

C.N.I.C:

ARSHAD, MUHAMMADBILAL

C.N.I.C:

Optional Charges
Passenger(s)
QADIR, MUHAMMADFARHAN

ECONOMY
SATTI, MUHAMMADSHEHRYARZAMURD

ECONOMY
PARVEEN, NAJIA

ECONOMY
AKHTAR, NASEEM

ECONOMY
KAUSAR, SAMIA

ECONOMY
PARVEEN, SOBIA

ECONOMY
SADIQ, TASNIM

ECONOMY
IJAZ, ZARMEENA

ECONOMY
BIBI, AZRRA

ECONOMY
ZAR, FAZALAT

ECONOMY
BEGUM, IRSHAD

ECONOMY
ZAKRIA, KHADIJA

ECONOMY
PARVEEN, MARIA

ECONOMY
BANARAS, MUHAMMAD

ECONOMY
ISLAM, AMJAD

ECONOMY
SIAJ, MUHAMMAD

ECONOMY
WALEED, MUHAMMAD

ECONOMY
YASMEEN, QAISRA No extras Unassigned PKR 0.00

ECONOMY
AHMED, SHAHBAZ No extras Unassigned PKR 0.00

ECONOMY
PARVEEN, SHAZIA No extras Unassigned PKR 0.00

ECONOMY
SOFIA, FNU No extras Unassigned PKR 0.00

ECONOMY
NISAR, TAHIRUN No extras Unassigned PKR 0.00

ECONOMY
ABBASS, YASIR No extras Unassigned PKR 0.00

ECONOMY
IMTIAZ, HASSAAN No extras Unassigned PKR 0.00

ECONOMY
AMNA, GHULAM No extras Unassigned PKR 0.00

ECONOMY
FATIMA, GHULAM No extras Unassigned PKR 0.00

ECONOMY
KALSOOM, FNU No extras Unassigned PKR 0.00

ECONOMY
BAQI, MUHAMMADABDUL No extras Unassigned PKR 0.00

ECONOMY
IQBAL, MUHAMMADARSHAD No extras Unassigned PKR 0.00

ECONOMY
RUBAB, UMME No extras Unassigned PKR 0.00

ECONOMY
RIAZ, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
SADAF, MUDSRAH No extras Unassigned PKR 0.00

ECONOMY
BANO, ARSHAD No extras Unassigned PKR 0.00

ECONOMY
BIBI, ARSHAD No extras Unassigned PKR 0.00

ECONOMY
KOUSAR, SUMAIRA No extras Unassigned PKR 0.00

ECONOMY
ABDULSATTAR, FNU No extras Unassigned PKR 0.00

ECONOMY
BIBI, BAKHTAWAR No extras Unassigned PKR 0.00

ECONOMY
BEGUM, KHADIJA No extras Unassigned PKR 0.00

ECONOMY
AKRAM, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
KOUSAR, RUKHSANA No extras Unassigned PKR 0.00

ECONOMY
KOUSAR, SHABANA No extras Unassigned PKR 0.00

ECONOMY
BIBI, SIDDIQA No extras Unassigned PKR 0.00

ECONOMY
AKRAM, WASIM No extras Unassigned PKR 0.00

ECONOMY
REHMAN, KHALILUR No extras Unassigned PKR 0.00

ECONOMY
REHANA, FNU No extras Unassigned PKR 0.00

ECONOMY
BIBI, MARIAM No extras Unassigned PKR 0.00

ECONOMY
MOMINA, FNU No extras Unassigned PKR 0.00

ECONOMY
ABDULLAH, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
ISRAIL, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
NOREEN, SADAF No extras Unassigned PKR 0.00

ECONOMY
WASEEM, MUHAMAMD No extras Unassigned PKR 0.00

ECONOMY
ZAINAB, GHULAM No extras Unassigned PKR 0.00

ECONOMY
IBRAR, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
IRFAN, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
LIAQUAT, ABDULLAH No extras Unassigned PKR 0.00

ECONOMY
FATIMA, NOOR No extras Unassigned PKR 0.00

ECONOMY
BIBI, FATIMA No extras Unassigned PKR 0.00

ECONOMY
HUSSAIN, LIAQAT No extras Unassigned PKR 0.00

ECONOMY
REHMAN, OBAIDUR No extras Unassigned PKR 0.00

ECONOMY
MOEEZ, ABDUL No extras Unassigned PKR 0.00

ECONOMY
TAYYAB, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
MURTAZA, MAHDIA No extras Unassigned PKR 0.00

ECONOMY
IBRAHIM, MUHAMMAD No extras Unassigned PKR 0.00

ECONOMY
AIN, QURATUL No extras Unassigned PKR 0.00

ECONOMY
TAHIR, AABISH No extras Unassigned PKR 0.00

ECONOMY
KHAN, ABDULHAADI No extras Unassigned PKR 0.00

ECONOMY
AWAN, AYESHA No extras Unassigned PKR 0.00

ECONOMY
HASSAN, UMAR No extras Unassigned PKR 0.00

ECONOMY
ZAMURD, KASHAF No extras Unassigned PKR 0.00

ECONOMY
ARSHAD, MUHAMMADBILAL No extras Unassigned PKR 0.00

ECONOMY

Payment Summary Reservation Totals

MEEZAB-E-KAABA TRAVE
Amount: PKR 1,837,500.00

MEEZAB-E-KAABA TRAVE
Amount: PKR 3,675,000.00

MEEZAB-E-KAABA TRAVE
Amount: PKR 1,837,500.00
TERMS AND CONDITIONS OF CARRIAGE
MEEZAB-E-KAABA TRAVE
Amount: PKR 938,784.00

REPORTING TIME

Passenger(s) should report at the check-in counter at least 02:00 hours prior to domestic flight departure and 0400 hours prior to
international flight.
Check-in counters will be closed 45 minutes prior to domestic flight departure and 90 minutes prior to international flight departure.
All passengers will be required to provide photo identity at the time of Check-In.

BAGGAGE WEIGHT LIMITATION

Domestic Baggage Allowance
Sector Free Baggage Economy Regular Serene Plus
20 Kg = 1 Pcs, 7 Kg 40Kg = 2 Pcs (not more than 32 Kg in one 80 KG (Any Number of Pieces) + Up to 12 KG Hand Carry (Infants Allowed with
Domestic
Hand Carry piece), 7 Kg Hand Carry 10KG Checked-in baggage Only)

UAE Baggage Allowance

PAK to UAE UAE to PAK
NIL Free NIL
Economy Regular Serene Plus Free Baggage Economy Regular Serene Plus
Baggage Baggage Baggage
Only 7 KG 20 KG = 1 40 KG = 2 Pcs ( one piece 80 KG = 3 Pcs( one piece 20 KG = 1 Pcs + 40 KG = 2 Pcs ( one piece 80 KG = 3 Pcs( one piece
Pcs Only 7 KG
not more than 32 Kg ) + 7 not more than 32 Kg ) + 7 7 KG Hand not more than 32 Kg ) + 7 not more than 32 Kg ) + 7
Hand Carry 7 KG Hand Hand Carry
KG Hand Carry KG Hand Carry Carry KG Hand Carry KG Hand Carry
Carry
Special Baggage Offer!
Validty: July 30th, 2023
Sectors All Economy Serene Plus
DXB-LHE 60 KG + 7KG Hand Carry 80 KG + 7KG Hand Carry
DXB-ISB 02 Pcs, one piece not more than 32 KG 03 Pcs, one piece not more than 32 KG

KSA Baggage Allowance

KSA to PAK PAK to KSA
Free
Free Baggage All Economy Economy Regular
Baggage
20Kg (01 Pc)+ 7KG Hand Carry 40KG (02 Pcs, one piece not more than 32 KG ) + 7KG NIL 30KG (01Pcs) + 7KG Hand Carry
737 Hand Carry
40KG (02 Pcs, one piece not 60KG (02 Pcs, one piece not more than 32 KG ) +7KG 60 KG (02 Pcs, one piece not more than 32 KG ) +7 Hand
more than 32 KG ) +7KG Hand Hand Carry NIL
Carry
Carry
330 Serene Plus Serene Plus
80 KG (04 Pcs, one piece not more than 32 KG ) + Up to 80 KG (04 Pcs, one piece not more than 32 KG ) + Up to
12 KG Hand Carry(Infants allowed with 10KG Checked-in 12 KG Hand Carry(Infants allowed with 10KG Checked-in
baggage Only) baggage Only)

Checked-in baggage dimensions should not exceed 54 inches (L+W+H=54).

Hand carry should not exceed 7 kg in total with dimensions no more than 45 inches (L+W+H=45).
Laptop will be excluded from hand carry.
Additional fees apply for all excess baggage.
Baggage must not contain prohibited/dangerous articles.

TICKET EXPIRATION
 Tickets are non-transferable, non-endorsable and are subject to the following terms and limits:
All tickets expire 29 days from the flight date.
SereneAir assumes no liability for valuable items in the checked and unchecked baggage of the passenger.
For denied/delayed boarding or cancelled/delayed flight, SereneAir can be obligated to pay compensation only as per Conditions of Carriage.
For ticket changes, passengers pay the change fee PLUS the difference in the fare. Same fare is not guaranteed.

TICKET REFUNDS AND MODIFICATIONS

Refund will be processed at the place of issuance of ticket on production of the original ticket with the necessary endorsement of SereneAir.
All known taxes are collected at the time of reservations; however there may be some taxes which can be collected at Airport on departure.
Original passport and/or CNIC/NICOP with photocopy required for refund.
For ticket changes, passengers pay the change fee PLUS the difference in the fare. Same fare is not guaranteed.
Prior to ticket expiration, tickets may be changed or refunded with the following applicable charges:

Sector Refund Modification

PKR 1500 more than 48 Hours before flight departure. PKR PKR 1000 more than 48 Hours before flight departure. PKR 1500 within 48 Hours before
Domestic
2500 within 48 Hours before flight departure and no show. flight departure and no show.
KSA to SAR 150 before flight departure. SAR 250 after flight SAR 70 more than 120 hours before flight departure, SAR 80 within120 to 48 hours before
Pakistan departure. flight departure and SAR 100 within 48 hours before flight departure and no show.
Pakistan to PKR 3000 beforeflight departure. PKR 6000 after flight PKR 2000 more than120 hours before flight departure, PKR 2500 within 120 to 48 hours
KSA departure. beforeflight departure and PKR 3000 within 48 hours before flight departure and no show.
UAE to AED 100 before flight departure. AED 150 after flight AED 70 more than 120 Hours before flight departure, AED 80 within 120 to 48 Hours before
Pakistan departure. flight departure and AED 100 within 48 Hours before flight departure and no show.
Pakistan to PKR 3500 before flight departure. PKR 6000 after flight PKR 3000 more than 120 Hours before flight departure, PKR 4500 within 120 to 48 Hours
UAE departure. before flight departure and PKR 5500 within 48 Hours before flight departure and no show.
NOTE: Penalties are charged per segment

BAGGAGE CLAIM (DAMAGED/ MISSING)

Claim is to be submitted on "Baggage Claim Form" as under or else it will be inadmissible;

MISSING/DELAYED: Within 14 days from date baggage ought to have arrived. Compensation will be paid as per the Conditions of Carriage.
Production of baggage identification tag is essential for the claim.
SereneAir assumes no liability for valuable items in checked in baggage of the passenger.
Maximum liability for damaged (Non-Repairable) and missing baggage for domestic is PKR 1000 per kg, and for international it is USD 20 per kg.
Damage baggage should be informed before leaving the airport.

CREDIT CARD POLICY

The original Credit Card used for the purchase of the air ticket must be shown at the time of check-in along with the card holder photo
identification.
If the person, whose name appears on the Credit Card, is not the travelling passenger then he should possess the following:
A. Copy of the photo identity of the credit card holder, signed / verified by the credit card holder.
B. Passenger shall also present his/her own photo identification at the time of check-in
C. For more convenience, passengers are requested to get the verification of credit card done in advance through airport/city ticketing office
of SereneAir. The above documents will be needed for verification.
D. For Credit Card refund, please send an email to customeraffairs@sereneair.com

I/we (passenger(s)) have read and accept the Conditions of Carriage available on SereneAir website https://www.sereneair.com or on request
from SereneAir city offices. These Conditions also give notice about the limit of liability of SereneAir. I understand that purchase of the ticket
forms a contract with SereneAir as per the terms herein and the Conditions of Carriage.

AIR PASSENGER RIGHTS (Domestic Flights)

A) Long flight delays: 1- In case of flight delay of more than 2 to 4 hours (in proportion to flight distance), the airline shall serve refreshments / meals to
passengers (according to time of day) and offer communication facilities and hotel accommodation for the night when necessary (e.g. transit passengers
/ outstation passengers who do not have own accommodation). [ Article D 12.2.5 and D14 of ANO-001-ATCP-2.0 ] 2- When the delay is more than 5
hours and the passenger decides to discontinue his journey with the airline, the airline shall offer full refund of the unutilized ticket. [ Article D 13.4 and
D14 of ANO-001-ATCP-2.0 ] 3- The airline liability for damage caused by delay in domestic carriage by air of passenger is limited to proven damages
which may have been sustained due to the delay or an amount representing double the sum paid for the carriage, whichever amount may be smaller.
Nevertheless the airline shall not be liable for damage if it proves that it took all measures that could reasonably be required to avoid the damage or that it
was impossible for it to take such measures. [ Rule 19 and 22 (1) of The Fifth Schedule of Carriage by Air Act, 2012 ]
B) Flight cancellation: 1- Whenever a passenger's flight is cancelled, the operating airline shall give the passenger a choice of either alternative
transport to his final destination / re-routing or full refund of unutilized ticket. [ Article D13 of ANO-001-ATCP-2.0 ] 2- The airline shall offer hotel
accommodation for the night when necessary (e.g. transit passengers / outstation passengers who do not have own accommodation). [ Article D 13 of
ANO-001-ATCP-2.0 ] 3- The airline may also have to compensate the passenger at the same level as for denied boarding, unless it gives him sufficient
advance notice (at least 12 hours prior to flight time). Nevertheless, the airline shall not be liable if it proves that it took all measures that could reasonably
be required to avoid the cancellation or that it was impossible for it to take such measures. [ Article D 13 of ANO-001-ATCP-2.0 ]
C) Denied boarding: 1- If a passenger reports at the airline check-in counter before the check-in deadline and fulfils all the requirements but is denied
boarding (due to overbooking), the airline shall give the passenger a choice of either alternative transport to his final destination / re-routing or full refund
of unutilized ticket. [ Article D12.3 of ANO-001-ATCP-2.0 ] 2- In addition to above, if the passenger is not a volunteer, the airline shall pay compensation
to passenger equivalent to 50% of the face value of ticket excluding taxes. The compensation may be halved if the passenger is not delayed for more
than 04 hours with alternative transport arrangement. [ Article D12.3 of ANO-001-ATCP-2.0 ] 3- The airline shall offer hotel accommodation for the night
when necessary (e.g. transit passengers / outstation passengers who do not have own accommodation). [ Article D12.3 of ANO-001-ATCP-2.0 ]
D) Baggage loss / damage: 1- The airline liability for loss / damage in domestic carriage of baggage is limited to PKR 1,000/= per kilogram. [ Rule 22 (2)
of The Fifth Schedule of Carriage by Air Act, 2012 ] 2- A Property Irregularity Report (PIR) is to be lodged by each passenger to the airline for the missing
/ damaged baggage, immediately on arrival (before exiting terminal building), along with provision of copy of baggage tag number as evidence /
inspection of damaged bag or its contents by airline. 3- Submission of receipts of claimed baggage contents (which are allowed in checked baggage by
airline) would strengthen the lost baggage compensation claim of the passenger.
E) Death or Injury of Passenger: 1- The carrier is liable for damage sustained in case of death or bodily injury of a passenger upon condition only that
the accident which caused the death or injury took place on board the aircraft or in the course of any of the operations of embarking or disembarking. [
Rule 17 (1) of The Fifth Schedule of Carriage by Air Act, 2012 ] 2- The airline liability is as per Article 21 of The Fifth Schedule of Carriage by Air Act,
2012.