Dos and Don'ts in communicating online

Do:
Watch your tone

This will lead to misinterpretation. If you’re not careful, you could easily come across as rude, angry or
sarcastic, even when that’s not your intention. Review your comments before posting them to make
sure the tone isn’t negative.

Use emoticons — as appropriate

Emotion icons, such as smiley faces, can help clarify your tone or intention. Use them, but don’t overuse.

Be generous & collaborative

Take the time to read and respond to other people’s posts and provide encouragement and information
when you can.

Include a subject line

When you have some concern or ideas in mind, clearly indicates the topic you’re asking about or
commenting on.

 Be friendly

 Start your post with a greeting and sign off with your name — unless your username makes it clear who
you are.

Use good grammar & spelling

Using proper diction helps make a good impression on your peers, who could well be your future
references or colleagues.

Keep it short & sweet

Be clear and concise in what you post.
Don’t:
Use coarse, rough or rude language

It’s unprofessional.  

Overuse caps

Writing in all caps is generally view with dislike. You might want to use caps to draw attention to
something, but many users interpret it as being yelled at or scolded.

Rely on first person

Using “I” when you talk in person is one thing, but when you do it too much online, it often comes
across as self-centered. Make a point of using “we” or “you” whenever you can.

Flame

Flaming is an online rant. People who flame don’t consider the opinions or feelings of anyone else on
the forum. Presenting an informed opinion in a diplomatic way is acceptable; lashing out and forcing
your preferences on others is not.

Send spam

Forums and online chat rooms aren’t the place to promote yourself, your products or your own agenda.
Keep your comments focused on topics that are relevant to your courses and program.

Overuse abbreviations

From texts to posts to instant messages, a lot of online communication is about conveying information
as quickly as possible. But using too many abbreviations can be irritating, not to mention confusing.