CD —_—_ we rsesnooting assessment ‘To replace a customers notebook battery which is connected to the board with a cable, which ofthese tools ( are required? (© Abattry renova it © Tore 0 sereweriver ‘Afiabladed wooden sick (© Pritps screwdriver Pregunta 1 de27 | SAUR LUSTA DE PRESUNTAS GD —_—_ nr reatiesocing Assessment ‘A common reason for replacing a system board occurs when...Select the answer that completes the ‘sentence? Select the correct response. “ © The oystem bos ie receiving in adequate power (© Components are disconnectedimpropery leading to damage ofthe system board (© The computer was moves (© The fimoare was not updated Pregunta 2de27 | SAL Ustaveprecuwas — <@ He Tubeeosting Ateesment ‘What guidelines should you fellow prior to ordering and installing memory in an HP business PC or a notebook? Select the correct response. only one modules installed you must sabe the addtional memery stn system BIOS. © Replace a thir party memory moctl wth approved HP memory, even tis not defective Service should not be performed ifthe customer has neal hid party memory nto te HP PC. (© Make sure the memary conforms tothe PC's ecuremant fr pang, types, and spe, Pregunta3de27 | SAUIR “LSTA DE PREGUNTAS. < @ HP Troubleshooting Assessment \What should you do before you format a drive or restore an image? Select the correct response. Perform ahardhriveselfsest un HP Instant Support Update the systern BIOS (© Backup date Pregunta 4de 27 | Sau ustavepacomas — <@ HP Troubleshooting Assessment Which of these utilities provides proactive features such as automated updates? Select the correct response. {HP Suppor Assistant ©) HP PC Hardware Dagnsties for Windows ee sos ence DD —_—_ se vetiostnghesersnent You are tasked with replacing the WWAN module on an HP EliteBook. What is the first step you should take before performing the repair? Select the correct response. =) Discover whether this is a CSR or FRU part fortis model 5 Confirm the customers entitlement Access sources for mor information to view video of the replacement or lookup the steps in the Maintenance ‘and Service Gude (Ensure that you nave an ESD wristtrap on. Pregurta 6 de 27 {///sAUR LUSTA.DE PREAUNTAS@ sp ublestoctng Asesoment ‘You are repairing an HP notebook that uses several types of electronic repair tapes. What should yoube ‘sure todo when servicing products that use adhesives and tapes? Select the correct response. (© Aways use the original tape that was shipped withthe spare part assert. (© You must purchase the appropriate spare tapes and adhesives from MP Parts Store (© Always replace tapes with new tape. Electron tape cannot be re-use. (@ ‘Replace the tape iit doesnot provide adequate adhesion during reassembly Preguta 7027 (SAG vstaoeommaumns — < @ HP Troubleshooting Assessment if you replace a system board, which of these tools ships wih the kit? Select the correct response . None © Aten wench © Puen Tet (© Antstate wit strap Pregunia 8 de 27 | Alin Ustaveprecwmas |<@ HP Troubleshooting Assessment ‘Acustomer calls, when they power up the computer, they get a blank cisplay after a series of audible beeps (gj sound. Which one ofthese actions would be valid fr ths situation? Select the correct response. ) Valate hat the compute is receiving power © Run dacnostics (@ Count the numberof beeps hear after the computer is powered up ) Power down the computer and access te intemal components tobe sure they are seated securely Pregunta 9de27 [SAL Ustavepresunras |< @ bP Troubleshooting Aseesment ‘A.customer calls and asks that you replace a part. What are some of the methods you would use to ‘determine that the partis faulty? Select all that apply. 13 Ensure the customers runnin the latest frre 1 Vor nat ne operating system's functioning 1 Check thatthe B105 is configured propery 1 Punhardworedlognostcs onthe part 1G Vonty wan ne customer that tneyhavetinstalled new apps Pregunta 10de27 |) sau ustavepnecuras@ sp rmblestoatng Asessmert ‘After you replaced the system board onan HP Workstation, your customer asks you toreconfigurethe Hardware RAID. What should you do fret? Solet the correct responce © Enable BAD in the Windows Control Panel (© Enable RAID in the system BIOS. © Sette nar drive jumpers onthe system board © Update the devce avers inthe Device Manager Pregunta 11 de27 [=A Ustavepreoutas — € @ bP Tmblestoang Asesoment ‘A.customer call and requests that HP replace apart. After determing thatthe part is under warranty. What ‘would be your first step? Select the correct respons (© Replaclt nd close ne service event @ Validate that the orignal paris faulty (© Obtain the faulty part rep and return to tho customer Pregunta 12.de27 {Sau ustavepreswras |<@ sp besten Assessment ots tested lean ston pee cnpenee ethane opine x {9 Access the HP Haroware Diagnostic for UEFI- Component Test ©) Run Viton Diagnostics ) Locate PC Information from the Serial Number Rspostany ) Access the HP Hardware Diagnostic for EFI -Fast Test Preguma 13 de 27 {isan uustapcercourras |< @ sp ablestoatng Assessment Which of these stages are part of the Troubleshooting Methodology? Select all that apply. 1 Evabate symptoms reported by custome or derived from tests Discuss HP serve offerings with custome after problem resohes 1G Develop an acton pan for resolving he issue 1 Implement resolution fom action plan 1G Validate whether prooem is soves Pregunta 14de27 [SAR ustapepneoutas@ HP Troubleshooting Assessment Which of these is a service considerations for a system with a TPM? Select the correct response. {® They cannot be removed ftom the system boar. > They must be removes por 0 sening back the ale eystem boar. "Not te BitLocker fle loceton for programming the ne system board Pregunte 15de27 |) sau usta BE PREGUNTAS @ bp Toubeshootng Assessment Which statement is correct about the application of thermal grease after processor replacement? Select womens «© Apply no sppropiate amount of grease (according to nstrvtions) evenly over the processor ‘Thermal grease doesnot need be apple unless the het sink and CPU show signs of weet. ‘Thermal greases nly eure fox socket CPUS an be removed ©) Thermal tease not requred for curenty shipped AMD CPUS. Pregunta 164e27_ {SAU LUsTADEPREGUITAS® ‘What key do you press to access the HP Startup Menu? Select the correct response. vere ve 5 roo se? EE EERE D —_—_ sw reaesoang Aes ‘what step must you take if you replace the system board in a system in which Intel Optane is installed?” Select the correct response, _Engureyoutnetl the storage ve before you instal he Intel Optane Momory © Ensure the seria number onthe Intel Optane cra entered with the HP System Board Configuration Tool ‘® Enable ntl Optane inthe B1OS before mstling the storage dwve and intel Optane Merry Caré LUsdate he fuse forthe ntl Optane Memory Ca before enabing it from Windows Pregunta 1ade27 {\/SAuR LSTA DE PREOUNTASHP Troubleshooting Assessment ‘Accustomer calls with issues with thelr harddrive. You run the Hard Drive SMART test. What information {rom the test do you need to supply for the Case Notes? Select the correct response, ©) Time elapsed from the beginning tothe end ofthe test vein ome LS @ bP Towbleshocting Assessment SE ‘You are replacing a hard drive in @ customer's computer. Which resource should you use to locate the most [jg recent spare part number? Select the correct response. w@ HP Par surter 2) HP Technology Center (© HP instant Part Reference Guide HP YouTube Support Channel Pregunta 20de27 {sau UsTA DE PREOUNTASD —_—_ sw resoating Asean Which statement is correct about the Feature Byte and Build 1D? Select the correct response. ©) They appear under the serial an part numbers onthe service tag “The customer must contet HP Supporto btan them when ordering a systom boat, (& They must be programmed nto DMI after replacing asystom board ©) They 8 incorporated the made ey onthe sevice tog, Pregunta21 de27_ |) SAL UsTA De PrEGuNTAS HP Troubleshooting Assessment ‘You are replacing memory on a customer's computer and need to find the correct part number for supported memory. Which resources provide thie information? (Select two.) HP Part Surter [J Produc Troubleshacting Guise 5) Product User Gude 1 Proauct quexspecs | Channa Services Network Pregunta 22 tan He software cense iste tothe systom board work wt the Sales Team to reissue the lcense, ‘After ‘lacing the system bor ays relstl he operating system. ‘tthe astem board includes an ntearted TPM you should create back forthe customer they dno Pregunta 27 de 27 | ALR LUSTADe PREGUITAS