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Meaning of E-Banking:
Banks give administrations or bank services to draw in clients, from giving advances, issuing of debit cards
and credit cards, computerised monetary services, and surprisingly personal services or administrations. Even
so, some fundamental present-day administrations are presented by many commercial banks.
Electronic banking has many names like web-based banking, e-banking, virtual banking, or web banking, and
online banking. It is just the utilisation of telecommunications networks and electronic networks for conveying
different financial services and products. Through e-banking, a client can acquire his record and manage
numerous exchanges utilising his cell phone or personal computer.
Classification of E-Banking:
Banks offer different kinds of services through electronic financial stages. These are of three sorts:
Type 1:
This is the essential degree of administrations or services that banks offer through their sites. Through this
assistance, the bank offers data, information regarding its services and products to clients. Further, a few
banks might respond to an inquiry through email as well.
Type 2:
In this category, banks permit their clients to submit directions or applications for various administrations,
check their record balance, and so on. Be that as it may, banks don’t allow their clients to do any fund-based
exchanges with respect to their records or accounts.
Type 3:
In the third category, banks permit their clients to work or operate their records or accounts for bill payments,
purchase and redeem securities and fund transfers, and so on.
Most conventional banks offer e-banking administrations as an extra technique for offering support. Further,
many new banks convey banking administrations principally through the other electronic conveyance channels
or web. Likewise, a few banks are ‘internet only’ banks with no actual branch anyplace in the country.
Services Under E-Banking:
Mobile Banking:
Electronic Clearing System (ECS):
Smart Cards:
Electronic Fund Transfers (ETFs):
Telephone Banking:
Internet banking:
Home banking:
Significance of E-Banking:
Importance to clients:
Lower cost per exchange: Since the client doesn’t need to visit the branch for each exchange, it saves
him both time and cash.
No topographical hindrances: In conventional financial frameworks, geological distances could
hamper specific financial exchanges. Nonetheless, with e-banking, geological obstructions are
diminished.
Convenience: A client can get to his record or bank account and execute from any place at any time.
Importance to Businesses:
Better efficiency: Electronic banking further develops usefulness. It permits the computerisation of ordinary,
regularly scheduled payments and provides further banking activities to upgrade the efficiency of the business.
Lower costs: Usually, costs in financial relationships and connections depend on the assets used. Assuming
that a specific business needs more help with deposits, wire transfers, and so on, then, at that point, the bank
charges its higher expenses. With internet banking, these costs are limited.
Lesser errors: Electronic financial diminishes mistakes in normal financial exchanges. Awful penmanship,
mixed-up data or information, and so on can cause mistakes that can be exorbitant. Likewise, a simple audit of
the record or account activity, movement upgrades the precision of monetary exchanges.
Diminished misrepresentation: Electronic banking gives an advanced impression to all representatives who
reserve the privilege to alter banking exercises. In this manner, the business has better perceivability into its
exchanges, making it hard for any fraudsters from committing crimes.
Account reviews: Business proprietors and assigned staff individuals can get to the records rapidly utilising a
web-based financial interface. This permits them to audit the record action and, furthermore, guarantee the
smooth working of the account.
E-commerce:
E-commerce, or electronic commerce, refers to the buying and selling of goods and services over the internet. It
involves online platforms where businesses and consumers can engage in transactions, such as purchasing products,
making payments, and arranging for product delivery. E-commerce has gained significant popularity globally, offering
convenience, a wide variety of choices, and the ability to shop from anywhere at any time.
E-banking:
E-banking, also known as online banking or internet banking, refers to the electronic provision of banking services
through digital platforms. It enables customers to access and manage their bank accounts, perform financial
transactions, and avail various banking services using internet-enabled devices. E-banking provides features like balance
inquiries, fund transfers, bill payments, loan applications, and account management, eliminating the need for physical
visits to a bank branch.
Now, let's discuss the problems associated with e-commerce and e-banking:
Problems of E-commerce:
1. Limited Physical Interaction: E-commerce lacks the personal touch and physical interaction that traditional brick-
and-mortar stores offer. Customers cannot physically examine products before making a purchase, which can
sometimes lead to dissatisfaction if the received product does not meet their expectations.
2. Trust and Credibility: Establishing trust and credibility is crucial in e-commerce. Customers may hesitate to share
their financial information or make transactions with unfamiliar or untrustworthy online sellers. The presence of
counterfeit products, unreliable sellers, or scams can undermine consumer confidence in e-commerce platforms.
3. Customer Service and Support: Resolving customer queries, addressing complaints, and providing post-sales
support can be challenging in e-commerce. Delayed response times or inadequate customer service can lead to
dissatisfaction among buyers.
4. Delivery and Logistics: E-commerce relies on effective logistics and delivery networks to ensure timely and
accurate delivery of products. However, challenges such as delayed shipments, damaged goods, or incorrect
deliveries can arise, impacting customer satisfaction.
Problems of E-banking:
1. Security and Fraud Risks: E-banking involves the transmission of sensitive financial information over the internet,
making it susceptible to security breaches and fraud attempts. Phishing attacks, malware, and identity theft are
some of the risks associated with e-banking.
2. Technical Glitches and Downtime: E-banking systems may encounter technical glitches, system failures, or
scheduled maintenance, leading to service disruptions and inconvenience for customers. Unavailability of online
banking services during critical times can hamper financial transactions.
3. Digital Literacy and Access: Not all individuals have equal access to digital devices, internet connectivity, or the
necessary digital skills required for e-banking. This digital divide can limit the adoption of e-banking services,
particularly in remote or underprivileged areas.
4. Dependency on Technology: E-banking relies heavily on technology infrastructure, and any failures or outages
can disrupt banking operations. Dependency on electronic systems may leave customers helpless if they
encounter technical issues and cannot access their funds or make transactions.
5. Transaction Errors and Disputes: E-banking transactions are susceptible to errors, such as incorrect fund
transfers or debits. Resolving such disputes can be time-consuming and may require extensive communication
with the bank's customer support.
It's important to note that while these problems exist, continuous advancements in technology, increased security
measures, and user education efforts are being made to address these issues and enhance the overall experience of e-
commerce and e-banking for users.
E-commerce
an abbreviation for electronic commerce, refers to the process of buying and selling goods, services, and information
over the internet. It encompasses a wide range of activities, including online shopping, electronic funds transfers, online
auctions, digital marketing, and more. E-commerce has revolutionized the way businesses operate and consumers
engage in commercial activities.
The advent of the internet and technological advancements have propelled the growth of e-commerce worldwide. It has
reshaped traditional business models and transcended geographical boundaries, enabling businesses and consumers to
connect and conduct transactions with unprecedented ease and efficiency.
Development of E-commerce in India:
India has witnessed significant growth and evolution in the e-commerce sector over the past decade. Here are some key
aspects that highlight the development of e-commerce in India:
1. Internet Penetration and Mobile Revolution: The widespread availability of affordable smartphones, coupled
with affordable data plans, has contributed to a significant increase in internet penetration in India. This has
opened up new avenues for e-commerce, as more people have gained access to online platforms.
2. Growing Consumer Base: India's large population, currently over 1.3 billion people, presents a massive
consumer market for e-commerce companies. As more people embrace online shopping, the e-commerce
sector has experienced a surge in demand for a wide range of products and services.
3. Expansion of Online Marketplaces: E-commerce in India is dominated by major online marketplaces such as
Amazon, Flipkart, and Snapdeal. These platforms provide a space for sellers and buyers to connect, offering a
diverse range of products across various categories.
4. Digital Payments Adoption: The government's demonetization initiative in 2016 played a pivotal role in
promoting digital payments in India. It led to a surge in the adoption of online payment methods and the
development of secure payment gateways, facilitating seamless transactions in the e-commerce ecosystem.
5. Favorable Government Initiatives: The Indian government has introduced several initiatives to promote digital
commerce and entrepreneurship. The "Digital India" campaign, launched in 2015, aims to transform India into a
digitally empowered society by improving digital infrastructure and increasing internet connectivity across the
country. These initiatives have created an enabling environment for e-commerce growth.
6. Rise of Homegrown Startups: India has witnessed the rise of several successful homegrown e-commerce
startups, including Flipkart, Paytm, Ola, and Zomato. These startups have received substantial funding, enabling
them to innovate, expand their operations, and contribute to the overall growth of the e-commerce ecosystem.
7. Logistics and Infrastructure Development: The development of a robust logistics and supply chain infrastructure
has been crucial for the growth of e-commerce in India. Companies have invested in improving last-mile delivery
capabilities, establishing warehousing facilities, and optimizing supply chain operations to ensure efficient and
timely order fulfillment.
8. Increased Adoption in Tier-2 and Tier-3 Cities: E-commerce penetration has expanded beyond metro cities to
tier-2 and tier-3 cities in India. The availability of affordable smartphones and improved internet connectivity in
these regions has contributed to the growth of e-commerce adoption among a wider population.
9. Regulatory Landscape: The e-commerce sector in India is subject to evolving regulations and policies. The
government has introduced guidelines to regulate foreign direct investment (FDI) in e-commerce and protect the
interests of domestic retailers. These regulations aim to strike a balance between promoting the growth of the
sector and safeguarding the interests of various stakeholders.
E contract
The law relating to e-contracts in India is governed by provisions from the Indian Contract Act, 1872, and the Information
Technology Act, 2000 (IT Act). These laws provide the legal framework for the formation, validity, enforceability, and
evidentiary value of e-contracts.
Under the Indian Contract Act, e-contracts are recognized as valid and enforceable contracts. The IT Act further clarifies
that e-contracts shall not be considered invalid solely because they are in electronic form. This ensures that e-contracts
hold the same legal validity and enforceability as traditional written contracts.
In terms of consent, the law treats electronic and non-electronic forms of consent equally. The consent of the parties to
an e-contract must be free and voluntary, indicating a mutual understanding and agreement regarding the terms and
conditions.
Let's discuss the provisions related to e-contracts in the IT Act 2000:
1. Validity and enforceability of electronic contracts:
Section 10A: This section states that contracts formed through electronic means shall not be deemed
invalid solely because they are in electronic form. E-contracts are treated on par with traditional written
contracts.
2. Legal recognition of electronic records:
Section 4: This section grants legal recognition to electronic records, including e-contracts. It states that
any information in an electronic form that is shared, stored, or generated by electronic means is deemed
to be a valid record and has evidentiary value in court.
3. Requirement for electronic contracts:
Section 10: This section stipulates that for a valid contract to be formed, there must be an offer and
acceptance between the parties. In the context of e-contracts, this requirement can be fulfilled through
electronic communication, such as email exchanges or online acceptance of terms and conditions.
4. Consent to electronic contracts:
Section 11: This section emphasizes that the consent of the parties to an e-contract must be free and
voluntary. It clarifies that the consent can be given through electronic means and is deemed valid if it
meets the requirements of valid consent as defined in the Indian Contract Act.
5. Time and place of dispatch and receipt of electronic records:
Section 12: This section outlines the rules for determining the time and place of dispatch and receipt of
electronic records. It states that unless otherwise agreed between the parties, the time and place of
dispatch and receipt of electronic records shall be determined by the rules specified in the IT Act.
6. Integrity and authenticity of electronic contracts:
Section 15: This section provides for the integrity and authenticity of electronic records and contracts. It
establishes that an electronic record shall be deemed to be authentic if it is proved to be in the same
form as it was originally generated, sent, or received, and if it maintains the integrity of its content.
7. Retention of electronic contracts:
Section 4(2): This provision empowers individuals or organizations to retain electronic records in an
electronic form. It recognizes the validity of electronic storage and does not require the physical
preservation of paper-based contracts.
Define E-Banking. What is the role of digital signature in authentication of E-
Transaction?
E-Banking, also known as electronic banking or online banking, refers to the provision of banking services and
transactions conducted over electronic platforms, primarily the internet. It allows customers to perform various banking
activities remotely, such as accessing account information, making fund transfers, paying bills, applying for loans, and
conducting other financial transactions through digital channels.
E-transaction,
short for electronic transaction, refers to the process of conducting financial transactions or exchanging information
electronically, typically over the internet or other digital networks. It involves the transfer of funds, goods, services, or
data between parties using electronic platforms and technologies. E-transactions have gained significant popularity and
acceptance with the advent of digital technologies and the increasing reliance on online services