A PROJECT REPORT “PERFORMANCE APPRAISAL SYSTEM” For The Partial Fulfillment of University Requirement for the Award of BBM Degree of Mohan Lal Sukhadia University, Udaipur Academic Session ; 2013-2014 SUBMITTED TO: SUBMITTED BY: MISS IYOTI JAIN PANKAJ WADHWANI BHUPAL NOBLES’ POST GRADUATE COLLEGE, UDAIPUR (Affiliated to MOHAN LAL SUKHADIYA UNIVERSITY, Udaipur) 1[PageACKNOWLEDGEMENT “| could tell where the lamplight was by the trail he left behind him” -HARRY LAUDER The profound effect of these words dawned on the during my summer training at HRH. | feel immense pleasure in expressing my deep sense of gratitude to the whole team of HR dept. at HRH for their professional guidance and encouragement. My sincere thanks to Mr. Ajay Nagar (Manager HR) for his timely help, valuable suggestions and for giving me an opportunity to work in this esteemed organization. | am grateful to Mr. R.K. Paliwal (Deputy Manager HR) for his kind cooperation and support throughout, the training period, | owe immense gratitude to Mr. Dennis Thomas (Exe. HR) without their forethoughts this project would not have been possible. | also thankful to Miss Dimple Singh Gaur and Miss Jyoti Jain (Faculty, BBM Dept., B.N. P.G. College) for their guidance and motivational support.PREFACE Gone are the days when a person of new abilities could make in the world. Today, every next opportunity is a challenge, every next person a competitor. The horizons of today have expanded to such heights and widths, that for establishing once identity, one requires a great deal of knowledge, smartness, tactics and courage. Today is the world of specialization, and | have opted for specialization in the field of Human Resource. It is because HR, from being a supplementary tool for business in the past has become an integral and important part of business world. The GLORY AND SUCCESS of any business strongly requires HR as its initial identity, Hence in the present scenario, a student is required to avail practical training in hist her field of specialization therefore for this purpose, | have selected, the topic “Performance Appraisal System” through the case study of the unit “Historic Resort Hotels Pvt. Ltd”. Books don't suffice the level of knowledge a student is required to posses. H she should have a previene absent the real happening of corporate sector. The following project repert is such an attempt to magnify my knowledge and to sharpen the edges of myskills.PANKAI WADHWANI N DECLARATI & = 2 . 3 5 i 3 4 g 3 2 = = a z 3 = 3 z z conducted study on PERFORMANCE APPRAISAL SYSTEM of HRH GROUPS OF Semester hereby declares that for the purpose of Training Project Report | have HOTELS for the partial fulfillment of BBM degree. It is my original work.CONTENTS > Company Profile > Vision and Mission > Units of HRH Group ©. Shiv Niwas Palace,Udaipur © Fateh Prakash Palace, Udaipur © Gajner Palace,Bikaner The Aodhi Hotel,Kumbalgarh Shikarbadi Hotel,Udaipur Gorbandh Palace Hotel, Jaisalmer Fateh Bagh Hotel, Ranakpur Karni Bhawan Palace,Bikaner Garden Hotel,Udaipur Jagmandirlstand Palace » Performance Appraisal System Introduction Process flow chart Objectives Main Features Potential Benefits Performance Appraisal Process© Sources of Errorin Performance Appraisal * Employee Reaction ¢ 5 — ® 5 a 8 g = 8 e 5 E 2 & . 3 3 3 2 & & 8 2 5 E 5 5 é ° * Data Collection Methods © Purpose Findings and Conclusion Data Analysis > Research Study Annexure > Bibliography > *TITLE Project report on the “Performance Appraisal System” of “HRH group of Hotels” in Udaipur. OBJECTIVE “The major objective of the study at HRH Group of Hotels was to get an insight of the Performance Appraisal process and other aspect of Human Resource Management (HRM).” . To find out existing disciplinary action process. . To know about the “HRH Group of Hotels”. To find out existing Performance Appraisal process. . To assess the attitude and views of Human Resource (HR) manager towards the Performance Appraisal process. . To analyze the view of Human Resource (HR) manager regarding the objective and other aspect of Human Resource (HR).SIGNIFICANCE HRH group of Hotels is the only chain of heritage palace hotels & resorts in Rajasthan India. Now a days new Industries are coming up as a result increasing. Competition all over it attracts employees through high salary and incentive. It also helped to gain an insight into the practical and other aspects of HR. RESEARCH METHODOLOGY Research type — Exploratory Type of data used— Primary Instrument—Schedule Sampling unit - HR Department Sample size — NormalSCOPE OF STUDY The study was conducted to profile the company “HRH group of Hotels”. The data were collected from 18 November, 2013 to 3 January, 2014 in Udaipur city. LIMITATION OF STUDY Since the results have been drawn on the basis of information provided by respondents, response might creep in. Researcher is not an expert in the field of research, error in analysis and interpretation might have occurred,COMPANY PROFILE HRH group of is the only chain of heritage palace hotels & resorts in Rajasthan & India. It is headquarter in Udaipur. Udaipur, the city of dreams is perhaps the most romantic city in Rajasthan. A city without rival in the country, it is not known for brutal forts but for exquisitely decorated palaces, gardens & lakes. Palaces on lakeshores & on islands surrounded by emerald & turquoise water. Encircled by the Aravelli Mountains, the lakes & the altitude give Udaipur an extremely agreeable climate, The sunset & sunrise are from a dream world. This wonderful city was bom out of the necessity of the ruling clan for the peace, calm & security after the various Mughal invasions on their previous capital Chittor Then Maharana, Udai Singh ji, after the third siege of his capital Chittor in 1568-89, looking for an agreeable & a safe palace to build his capital, came across the lake Pichola. With the blessings of a holy sage of the region, built his palace on the banks of this lake, To this day, in a shrine in the heart of the city palace, a flame burns jn gratitude to the ascetic The HRH group of Hotels invites the tourist to visit the home of the Rajput warrior & enjoy the luxury of the converted palaces, forts & residences, which form some of the properties in this exclusive chain, Presently with properties of Udaipur, Kumbhalgarh, Jodhpur, Gajner, Bikaner, Jaisalmer, Ramgarh & Ranakpur for HRH sky is the limit. 10 (PageOriginally inherited palace, were converted into hotels due to the Sheer vision of CMD. The HRH is now a leading chain of hotels in Rajasthan & aspires to expand further, The basic set up is unit wise decentralization with a central reservations department, situated at the corporate office, city palace Udaipur. The units run independently with the front office dep't, F&B productions, F&B service, housekeeping , Accounts, personnel & stores. The central stores are located at Udaipur. The head office of sales & marketing is at Jaipur & the branch offices are al Udaipur, Ahmadabad Delhi, Mumbai, and Ajmer & Bikaner. The HRH group is preserving royal palaces & resorts across Rajasthan & has developed an authentic heritage circuit in the indian state. [PageFeatures of HRH Well-disciplined employees. Healthy competitions among all the branches of HRH. Sports and cultural evenings for employees Excellence hospitality, Peaple are highly co-operative and communicative. People work with team spirit Rewards and punishments are considered part of game. Every new day is learning experience for people over there. Nepotism and favoritism does not exist. Positive approach. Hierarchy is not a hurdle in the personal relationships. People work on the principle of “equality and justice” e.g. food is common for each level employee (whether junior or senior). Friendly atmosphere for new entrants Workers suggestions are welcomed. HRH meets are organized on a continual basis. Training program is conducted. Workers problems are given a hearing and they are tried to be resolved. Consumer satisfaction is the motto of the organization, ‘Supportive to the employees. Event management is given importance, Feedback. Orientation and induction. Job rotation. Get together, Town halls (monthly). 1z|PageCorporate Philosophy Of HRH Group Preserving the royal heritage, culture and traditions of india and presenting it meaningfully to the guest in the 21st century Become tree leaders in heritage hospitality, offering world-class facilities and unique holiday opportunities for guest from all over the world. “Atithi devo bhavo’, Treating the guests as if they God they inculcaling a truly Indian sense of personalized service towards guests within the organization, Building an ethical employee-friendly organization that can strive towards making this vision a reality, Initiating environment-Protection programs and development plants to positively impact the quality of life in the present and for future generations. Marketing Concept of HRH The marketing concept of HRH ltd. is to optimize capacity utilization by delivering desired customer satisfaction more effectively and efficiently. The company intends to have a presence in all the places of significant interest in Rajasthan within the near future and then to expand beyond. HRH analyzed the market and worked out a very distinct marketing strategy to achieve organization goal. HRH have carefully segmented the market and their emphasis To target and develop up market in bound tourist which would be fitting clientele for the types of product HRH to offer. Concentrating on free individual travelers and direct booking. Contracted rates to approved travel agents for group travel Develop corporate conferences. 13 | PageDevelop banquets Develop special events. Develop festival related tourism. Develop leisure related tourism, Develop historical and cultural tourism. HH firmly believes that the only way to retain of maintain ancient forts, palaces, havelies, etc. The philosophy of HRH Itd has been to create a conducive environment to encourage ethic and cultural tourism where a tourist would get a complete experience of the glorious past and rich heritage of the country, To accomplish this our company's objective have been to develop existing heritage properties and to acquire unique properties with heritage values and to integrate our business thereby widening the scope and the base of various activities and facilities which would give a holistic experience to the tourist. 14[PageAbout Hotels of HRH For the hotels of HRH we can say, “Experience the original in the adobe of kings”. HRH have nine hotels in Rajasthan. They are as follows: UDAPUR: * Shiv Niwas Palace. Fateh Prakash Palace. Shikarbadi Hotel Garden Hotel. The Aodhi, Kumbalgarh. Fateh Bag, Ranakpur. BIKANER: © Gajner Palace, © Kami Bhawan Palace. JAISALMER: * Gorbandh Palace.Besides hotels HRH have many other properties also. Some of them areas listed below: - * Ramgarh Resort and polo complex, Jaipur Regal experience: - Manak Chowk, Darbar Hall. Janana Mahal The Vintage and classic car collection. The Crystal Gallery. ‘Solar boats, Horse safari, 16 | PageHRH Group Of Hotels The HRH Group of Hotels, Udaipur is the only chain of grand heritage hotels, palace hotels, luxury hotels and historical resorts in Rajasthan, India. it is headquartered in Udaipur (city of lakes), an historic city founded in 1559 on the banks of Lake Pichola. The HRH Group of hotels is committed to preserve royal palaces and historic resorts across Royal Rajasthan and has developed an authentic heritage circuit in this indian state. The HRH Group of hotels, Udaipur (Rajasthan) today offers authentic Indian grand heritage palace hotels and historical venues for memorable “Destination Regal Wedding’, grand palace theme wedding in India, honeymoon packages, special holiday offers and other events conferences, theme shows, banquets. HRH Hotels Resorts and Palaces are the finest grand heritage and luxury hotels in Rajasthan, India, HRH Hotels are the premier hospitality providers in Rajasthan India, ‘gracing important rajasthan towns and cities. HRH Hotels Resorts and Palaces comprises 9 hotels, resorts and authentic palace hotels in 5 locations across Rajasthan India with hotels and resorts in Udaipur, Gajner, Bikaner, Kumbalgarh, Ranakpuur, Jaisalmer in the Royal Rajasthan, India, ir |PageGrand Heritage Palace Hotels Grand ‘holiday Palace hotels and retreats in enchanting settings or elegant business and leisure hotels in major royal Rajasthan cities. HRH Hotels & Resorts, Rajasthan are the epitome of luxury and hospitality. Exquisite interiors, impeccable service, fine cuisine and contemporary technology come together to create an experience that is both grand and intimate. Grand Heritage Hotel are Palace Hotels which offer luxurious accommodation and an experience of a lifetime as all the suites and rooms have been restored to their pristine glory. Shiv Niwas Palace, Udaipur ‘crescent adorning the southern end of the Palace complex, the Shiv Niwas Palace Hotel Udaipur was originally Maharana Fateh Singhj's residence. The rooms around this awe- inspiring courtyard were used as.a place for entertaining personal guests. Shiv Niwas Palace Hotel Udaipur was the vision of the His Late Highness Maharana Bhagwat Singhji Mewar, which led to its conversion into a luxury hotel. Shiv Niwas Palace Hotel Udaipur is now categorised as a Grand Heritage Palace as ithas been restored to its original pristine glory. Fateh Prakash Palace, Udaipur The imposing lakeside Fateh Prakash Palace Hote! Udaipur recapitulates royal traditions and Mestyles in its antique furniture, original paintings and opulent interiors. its serene premises and picturesque views of Lake Pichola, Jagmandir Island Palace, Lake Palace and the Sajjangarh Fort, promise a soothing break from the rigors of city life. The magnificent Durbar Hell, the exclusive Gallery Restaurant and the dazzling Crystal Gallery complete the royal repertoire of unparalleled experiences at Fateh Prakash Palace Hole! Udaipur. 18 | PageGajner Palace, Gajner Gajner Palace, an incomparable jewel in the Thar Desert is built on the embankment of a lake. Built by H.H, Maharaja Sir Ganga Singhji of Bikaner, this Grand Heritage property is spread over 6000 acres. The former Maharajas and visiting British dignitaries during the days of the Raj used Gajner Palace as a hunting resort. Royal Retreat Rajasthan The hotels and services of the HRH Group of Hotels, the premier chain of Palace Hotels and Resorts in Rajasthan are offered under two distinct brands Grand Heritage Hotels & Royal Retreat culminating in a Regal Experience Grand Heritage Hotels are Palace Hotels which offer luxurious accommodation and an experience of a lifetime as all the suites and rooms have been restored to their pristine glory. Royal Retreats are Hunting lodges and Desert Retreats that offer a complete getaway with modern comforts blended into the natural and traditional ambience. The AodhiHotel, Kumbhalgarh Kumbhalgarh, an imposing fort set amid massive ramparts and surrounded by hundreds of temples, is the creation of one of Mewar's legendary heroes, Rana Kumbha. The Aodhi is the best location from where to explore the fort. The structure of this Royal Retreat has been designed to match the landscape of the terrain. The Aodhi has a picturesque hilly and lush setting, not far from the citadel. The resort abounds in natural beauty and promises a delightful sojourn from day work tribulationsShikarbadi Hotel, Udaipur Originally a hunting lodge frequented by the royalty of Mewar, this Royal Retreat, is set amidst the serene, wooded Aravalis. Though only 15 minutes from the City Palace, this getaway is so peaceful that leaving the clamor of city lif behind becomes easiest thing to do. For wildlife and adventure buffs, there is a licensed Deer Park and also a provision for horseback excursions into the sanctuary and the Aravali hills where one can spotdeer, antelope, wild boar, monkey and the nilgai. GorbandhPalace Hotel, Jaisalmer The very name of this hotel is inspired by the influence of the desert. Gorbandh is a hamess, which the desert women decorate for their husband's camel with any material they can find: cowry shells, beads, sequins, cultured threads and even buttons. The architecture of this Royal Retreat has been inspired by traditional Indian homes. There is a central courtyard with a swimming pool which is surrounded by luxuriously appointed rooms. Fateh Bagh Hotel, Ranakpur Fateh bagh is the latest addition to the HRH Group of Hotels. This Royal Retreat is located in Ranakpur, the famous Jain temple town, Fateh Bagh is recreating a forgotten chapter of Rajathan’s history. It is probably India’s first attempt at transplanting a palace, faithfully preserving the richness of the Raj architecture for 21st century visitors. It was in 1802 AD that Rawla Koshilav flourished as a palace on the foothills of Aravallis near Jodhpur. Karni Bhawan Palace Hotel, Bikaner Karni Bhawan Palace, an Ast Deco Building built by Maharaja Dr. Kari Singh Ji of Bikaner as his private residence is naw a Royal Retreat surrounded by sprawling lawns located within the desert city of Bikaner, Situated in the heart of the residential area, the hotel is near to the major tourist altractions of the city like the Junagarh fort, Lalgarh Palace, the camel breeding farm, the temples and the bazaars. 20|Page