Professional Documents
Culture Documents
OUR SKILLS
OUR GOAL Consulting, Deploying & Maintaining
end-to-end Avaya Communication & Collaboration
To become the Most Preferred Solutions. Network Security Audit, Compliance,
Professional Services Partner Penetration Testing and Training Services.
WHO WE ARE
12+
MID-LEVEL
OUR 6+
SECURITY
RESOURCES
TEAM CONSULTANTS
15+ 5+
CUSTOMER
ASSOCIATES
SUPPORT TEAM
AVAYA SOLUTIONS
IMPLEMENTATION & SUPPORT
UC SME CC
UNIFIED COMMUNICATION SOLUTIONS SMALL AND MEDIUM ENTERPRISE SOLUTION CONTACT CENTER SOLUTIONS
Communication Manager IP Office Oceana & Oceanalvtics
Session Manager Aura Contact Center
System Manager
Avaya Contact Center Select Interaction Center
IX Messaging Scopia XT Endpoints Application Enablement Services
WFO Contact Recorder
Presence Multimedia Messaging
Meetings Management WFO Quality Monitoring
Aura Device Services
WFO Work Force Optimization
Aura Web Gateway Meetings Media Server
Aura Experience Portal
Aura Media Server Session Border Controller Proactive Outreach Manager
Meetings Management Call Management System
Meetings Media Server Callback Assist / Request
Session Border Controller Customer Survey Assist
NEXTBRIDGE CERTIFICATIONS PROFILE AVAYA CERTIFICATIONS
UC CC SME
ACSS ACIS ASPS ACSS ASPS ACSS
AIPS ACIS AIPS ACIS
IT NETWORK SECURITY
01 02 03 04
Custom Reporting Oceana Workspaces
NextBridge
IVR Call Reporting Framework with Screen recording
NextAuditor (WFO, IVR and Analytics) for Digital channels
05 06 07 08
Oceana Workspaces
Microsoft Dynamics IVR Call Flow
ZOHO CRM Survey Screen POP
CRM integration Developments
within Iframe
09 10 11 12
Oceana Webchat
IVR Call logs Agent/Supervisor Analytics
Mobile Android APP
Screen POP custom reports Customizations
NEXTBRIDGE APPLICATIONS
CUSTOMIZED CC REPORTING
(It Integrates with Any Database like MySQL, MSSQL, Postgres etc.) OCEANA WEBCHAT MOBILE APP
OUR SOLUTION PARTNERS