Professional Documents
Culture Documents
1101 151106115455 Lva1 App6892
1101 151106115455 Lva1 App6892
ON
STORE OPERATIONS
IN
GLOBUS STORES PVT. LTD.
By
REKHA DATTA
(Registration No. 510915459)
Page1
1
DECLARATION
A Market Research Project Report on “Store Operations in Globus Stores Pvt. Ltd.”
submitted in partial fulfillment of the requirement for the degree of Masters of Business
Administration to Sikkim – Manipal University, India, is my original work and not
submitted for the award of any other degree, diploma, fellowship, or any other similar title
or prizes.
Place: Noida
Date: _________
(REKHA DATTA)
Page106
CERTIFICATE
The project report of Rekha Datta (Registration No. 510915459) A Market Research Project
Report on Store Operations in Globus Stores Pvt. Ltd. is approved and is acceptable in
quality and form.
(Mr. ____________________)
Page106
ACKNOWLEDGEMENT
My sincere thanks to my faculty Guide Mr. Israr Alam at Insoft, Sector-10, Noida, who has been
a constant source of inspiration at every stage of the project and has encouraged me with his
valuable suggestions.
Rekha Datta
Page106
ACKNOWLEDGEMENT
To work on this kind of project like store operation was not an easy task without the help of all
people who were in my surrounding for that time period. First of all I would like to thank my
project guide Mrs. Darshna Sivastava , Operation Manager in Globus Stores Pvt. Ltd. At Noida.
I am grateful to Mrs. Niharika Singh (Human resource Manager, Globus Stores Pvt. Ltd. Noida),
Mr. Kuldeep Singh (Departmental Manager, Globus Stores Pvt. Ltd. Noida), for their unending
support from the beginning of the project. I would also like to thank Mr. Aman Verma,
(Supervisor, Globus Stores Pvt. Ltd. Noida ) , Mr. Deepak Maheshwari (Supervisor, Globus
Stores Pvt. Ltd. Noida), Mr. Pradeep Dheer (Senior Sales Associate, Globus Stores Pvt. Ltd.
Noida), Mr. Ashutosh Bnawra (Junior Supply chain executive, Globus Stores Pvt. Ltd. Noida)
for enlightening my path whenever & wherever any kind of support was required for the
Last but not least my heartfelt thanks go to all executive who helped me gain knowledge about
Page106
Regards
Chittaranjan Pattanayak
INDEX
01 Executive summary
03 Expert’s Views
Page106
09 Objectives
09 Research Methodology
10 Learning
11 Analysis of the Study
13 Conclusion
14 Annexure
15 Bibliography
Page106
EXECUTIVE SUMMARY
Lifestyle has a great connection with the apparel segment in retail industry. So
visa-versa. As we all know that in India organized retail is in boom and booming
sector always keep a lots of scope and opportunity, these are the main cause fir
to enter in retail industry. A/C to my point of view I think there is a lot of work
only in Globus Stores Pvt. Ltd. That is “Store operation”. In retail there are so
Pharmaceutical etc.
Globus has started its journey as a chain of Departmental store but as soon as it
launched its first store in Indore, they found an innovative idea to cover the next
market with the specialty store instead of departmental store. So they open there
next store as a specialty store of apparel segment. This story of 1998, now in
2008 Globus has its 25 functional store and 100 in queues to come in existence
in next 2-3 years. As Globus aspires to be ‘the’ iconic youth fashion brand in
Page106
the country, with the help of its two own brand Globus & F21, It has became a
Page106
INDUSTRY PROFILE
Page106
INDUSTRY PROFILE
India tops the AT Kearney's annual Global Retail Development Index (GRDI)
for the third consecutive year, maintaining its position as the most attractive
foresees India and China to continue as the top sourcing hubs in retail and
around 8% and contributing to over 10% of the country's GDP. Retail industry in
India is expected to rise 35% yearly being driven by strong income growth,
hand, and of rapidily increasing consumption level across various retail product
categories and geographies on other. However valued at around USD 320 billion,
the Indian etail sector is still relatively small global by standard, with retail
gian like wall-mart alone reporting over USD 315 billion in Global sale.
But India is catching up and catching up very fast. For two years in a row AT
Kearney has ranked India at the top of the Global retail development index. Page106
Several of the major Indian conglomerate have announced and are in process of
Etc. ) , existing retailers are continuous to experiment with new formats and
Shopping in India has witnessed a revolution with the change in the consumer
buying behavior and the whole format of shopping also altering. Industry of
retail in India which have become modern can be seen from the fact that there
are multi- stored malls, huge shopping centers, and sprawling complexes which
offer food, shopping, and entertainment all under the same roof.
demand for real estate is being created. Indian retailers preferred means of
outlets in a city. It is expected that by 2010, India may have 600 new shopping
centers.
India retail industry is progressing well and for this to continue retailers as well
Page106
SCOPE OF THE INDIAN RETAIL
MARKET
The scope of the Indian retail market is immense for this sector is poised for
the highest growth in the next 5 years. The India retail industry
contributes 10% of the country’s GDP and its current growth rate is 8.5%. In
the Indian retail market the scope for growth can be seen from the fact that it
is expected to rise to US$ 590 billion in 2012 from US$ 394 billion in 2007.
25- 30% by the year 2010. There are under construction at present around 325
departmental stores, 300 new malls, and 1500 supermarkets. This proves that
The growth of scope in the Indian retail market is mainly due to the change in
Page106
the consumers behavior. For the new generation have preference towards
luxury commodities which have been due to the strong increase in income,
changing lifestyle, and demographic patterns which are favorable. Now the
consumer wants to shop at a place where he can get food, entertainment, and
shopping all under one roof. This has given Indian organized retail market a
major boost.
The scope of the Indian retail market have been seen by many retail giants
and that is the reason that many new players are entering the India retail
Shoppers Stop
Max Retail.
Wills lifestyle
Lifestyle
Reliance Retail
Judging the scope for growth in the India retail industry many global retail
giants are also entering the Indian retail market. They are :
Tesco
Metro AG Page106
Wal- Mart
Hamleys
The scope for growth in the Indian retail market is seen mainly in the
following cities:
Mumbai
Delhi
Pune
Ahmedabad
Bangalore
Hyderabad
Kolkata
Chennai
The scope of the Indian retail market is very vast. And for it to reach its full
potential the government and the Indian retailers will have to make a
determined effort.
Page106
GROWTH FACTORS IN INDIAN ORGANIZED RETAIL SECTOR
The growth factors in Indian organized sector are various but it is mainly
Also, the rise in the working population which is young, pay- packets which
are hefty, more nuclear families in urban areas, rise in the number of women
and growth in expenditure for luxury items. All these are the factors for the
In fact, India retail industry is the fastest growing industry in India and it
accounts for 10% of the country's GDP. In 2006, the retail industry in India
amounted to US$ 320 billion and out of this, the organized retail sector in
India amounted to US$ 12.4 billion. By 2010, the Indian organized retail
sector is expected to rise to US$ 590 billion. In 2003, the Indian organized Page106
retailing sector accounted for more than 4.5 million sq. ft of space absorption
by malls.
Many Indian companies have entered the retail industry in India and this is
(TATA group of company) did a joint venture with Tesco a global retail giant
billion in order to increase its retail space to 30 million square feet. Such
huge investments is also a factor in the growth of the organized retail sector
in India.
Global retail giants are also entering the retail industry in India and this is
also one of the factors in the growth of the organized retail sector in India.
The global retail giants who are entering the organized retail sector in India
are:
Wal- Mart
Tesco
Carrefour SA
Metro AG
Hamleys
Page106
The factors for growth in Indian organized retail sector are many and thats the
reason behind its massive growth. But for this to continue both the Indian
The opportunities in Indian organized retail sector are many for this sector
is witnessing a boom. .
The various opportunities in the organized retail sector in India are mainly
there for the Indian consumers behavior pattern has changed. Now the Indian
women are working, western influences, and more disposable income have
consumer wants to shop, eat and get entertainment in one place and is have
sector in India have entered it. Reliance Industries Limited is targeting for
annual sales of US$ 25 billion by 2011.
The opportunities in the organized retail sector in India have also increased
with the desire of many global retail giants to set up shop here.
The opportunities in Indian organized retail sector are varied and it must be
The challenges facing the Indian organized retail sector are various and these
are stopping the Indian retail industry from reaching its full potential. The
behavior pattern of the Indian consumer have undergone a major change. This
have happened for the Indian consumer is earning more now, western influences,
women working force is increasing, desire for luxury items and better quality.
He now wants to eat, shop, and get entertained under the same roof. All these
have lead the Indian organized retail sector to give more in order to satisfy the
Indian customer.
Page106
The biggest challenge facing the Indian organized retail sector is the lack of
retail space. With real estate prices escalating due to increase in demand from
the Indian organized retail sector, it is posing a challenge to its growth. With
Indian retailers having to shell out more for retail space it is effecting there
India. The Indian retailers have difficultly in finding trained person and also
have to pay more in order to retain them. This again brings down the Indian
that most retailers view as a major impediment to growth and the associate
2) Inadequate utilities
3) IT Infrastructure hurdle
7) Taxation Challenges
Page106
9) Insufficient Government Incentive
varies by geography and by cluster ( Metro, Big city, small city, town or rural.)
The role of supply chain in Indian organized retail is very significant for on
it depends the growth of this sector. The Indian Supply Chain Council have
been formed to explore the challenges that a retailer faces and to find
The role of supply chain in the organized retail sector in India should be a
shelf- centric partnership between the retailer and the manufacture for this
will create supply chains that are loss free. This will also give rise to top and
bottom line growth. In the organized retail sector in India the presence of
fresh produce (vegetables and fruits) is very small. This is so for the nature of
supply chain is very fragmented. This shows the important role of supply
product mix. It is the supply chain that ensures to the customer in all the
various offerings that a company decides for its customers, be it cost, service,
directly. The Indian organized retail sector is growing so the role of supply
chain becomes all the more important. It should become all the more
responsive and adaptive to customers demand. There is also need for the
supply chain to be more cost efficient and collaborative to win the immense
The role of supply chain in Indian organized retail has expanded over the
years with the boom in this industry. The growth of the Indian retail industry
Page106
EXPERT’S VIEWS
Now, the Government also proposes further liberalization in the retail sector
allowing 51 per cent FDI in consumer electronics, sports goods, stationery and
counterpart. First is a franchisee agreement where Bharti will handle the front
end while Wal-Mart will take care of the back end supply chain management and
logistics, under the Bharti Retail Ltd, a wholly owned subsidiary of Bharti
Enterprises. The second will be a joint venture agreement for the wholesale cash
and carry segment and back end supply chain management under the newly
formed Bharti Wal-Mart Pvt Ltd. Through the back end supply chain, small
farmers and manufacturers will be directly linked with retailers and consumers,
The retail sector can generate huge employment opportunities, and can lead to
job-led economic growth. A strong retail front-end can also provide the
necessary fillip to agriculture & food processing, handicrafts, and small &
Mr. Arun Goyal, Dewan Housing Finance Corporation, explains , “The Bhart-
wal-Mart venture caters to the wholesale segment of buyers and not the end
consumer. This day to day bulk retail activity will cut out the middlemen
involved in the process. This would mean savings in the cost and reduction in
Meghraj , says, “The need for more shelf space has resulted in a retail
revolution. A new generation of retail outlets is emerging, which will change the
money being poured into real estate, modern logistics, and the creation of new
retail brands. Everybody is joining the fray. From existing retail groups, Indian
business groups that have had nothing to do with the retail business until
recently, and foreign retail chain like Reliance, Bharti and the Tatas
Page106
COMPANY PROFILE
Page106
COMPANY PROFILE
No. of warehouse - 7
Page106
.
History:
Launched in January 1998, Globus is a part of the Rajan Raheja group. The
company opened its first store in 1999 at Indore followed by the launch of its
located in Adyar. The flagship store in Mumbai was opened on 1st November
2001 followed by a swanky new outlet in New Delhi in South Extension Part-2.
The sixth & seventh stores are in Bangalore in Koramangala & Richmond Road
ninth, tenth and eleventh in Kalaghoda, Mumbai, Thane and Ghaziabad, twelfth
Lucknow.As of May 2008, Globus has opened its 24th Store in Nagpur and 25 in
Mission Statement;
partners.
organization.
Globus aspires to be ‘the’ iconic youth fashion brand in the country. Globus is a
complete fashion brand – it’s the apparel brand and the destination brand. Three
words which capture the spirit of the youth – vibrant, maverick and expressive.
Globus is exactly that…our vibrant and maverick designs are not just setting
fashion trends but more importantly helping our customers express themselves.
Page106
innovations help F21 offer high end fashion at prices which are affordable for
Going to invest Rs 350 cr. For the next 74 stores which are coming in next
The company will add 15 stores in the current fiscal in Tier I and Tier II
All properties are leased and span around 8,000-10,000 square feet in size.
The company also plans to invest Rs 15-20 lakh each year on software
Page106
The Board Of Members
Page106
SWOT ANALYSIS
Page106
SWOT ANALYSIS
Product
Environment.
Merchandising.
Kids
Section is growing.
of
1. FUTURE GROUP
spaces and logistics. Future Group is present in 61 cities and 65 rural locations.
The group’s flagship company, Pantaloon Retail (India) Limited operates over
10,000,000 square feet (930,000 m²) of retail space, has over 1,000 stores and
employs over 30,000 people. Some of its leading retail formats include
Pantaloons, Big Bazaar, Central, Food Bazaar, Home Town, eZone, Depot,
India, Indus League Clothing and Galaxy Entertainment which manages Sports
Bar, Brew Bar and Bowling Co. Future Capital Holdings, the group’s financial
Page106
arm, focuses on asset management and consumer credit. It manages assets worth
over $1 billion that are being invested in developing retail real estate and
The group’s joint venture partners include Italian insurance major Generali,
French retailer ETAM group, US-based stationary products retailer Staples Inc
and UK-based Lee Cooper and India-based Talwalkar’s, Blue Foods and Liberty
Shoes.
Every Indian Consumer in the most profitable manner.” The group considers
‘Indian-ness’ as a core value and its corporate credo is - Rewrite rules, Retain
values.
Pantaloon Retail was recently awarded the International Retailer of the Year
2007 by the US-based National Retail Federation (NRF) and the Emerging
Market Retailer of the Year 2007 at the World Retail Congress held in Barcelona
Lines of Business
The company is present across several lines of business which have various
Food - Food Bazaar, Chamosa, Spoon, Brew Bar, Sports Bar & Sports Bar
Fashion - Pantaloons , Central, aLL, Brand Factory, Blue Sky, Top 10,
Statistics
Listed on: Bombay Stock Exchange
Page106
2) LANDS MARK GROUP
Landmark Internati onal (LMI) was founded in 2004 to source, secure and
roll-out new internati onal fashion and lifestyle brands across the region.
a) Lifestyle Retail
today is one of India's largest professional retailers with over 325,000 sq. ft. of
With the widest choice of stylish yet affordable merchandise for the entire
retailing model has also received corporate admiration by winning the 'Most
Respected Company in the Indian Retail Sector' and the 'Most Admired Large
programs across all its operational territories ( UAE, Kuwait, Bahrain, Qatar,
Oman, Saudi Arabia & Jordan) and the groups CRM program is called
when they spend at any of the Centrepoint Stores or other Landmark Group
stores. The points collected can be redeemed for Centrepoint Gift Vouchers.
Apart from Centrepoint gift vouchers, Centrepoint Club members are entitled to
host of other benefits like exclusive special offers, opportunity to win Prizes
through regular events and contests , exciting joint promotions and Sale sneak
preview.
Regular communications are sent to the members through the privilege club
www.centrepointclub.com
LMI has successfully launched in the region and now operates a number of
flagship and stand alone stores. An aggressive expansion plan, with 50 stores
b) Max Fashions
Page106
Max is a fashion and footwear retailer in the value segment. With stores that
typically measure between 25,000 to 35,000 sq. ft., Max retails its own label
clothing for men, women and children, as well as footwear and house ware. A
pioneer in the Middle East of the global trend of delivering quality and value at
the value retail format. Currently present in the UAE, Saudi Arabia and Kuwait,
Max plans to expand throughout the GCC and looks forward to building a
presence in India. A good shopping experience and great value at Max translates
Max Hypermarkets
retailing ventures to date, Max India will offer the savvy Indian consumer the
Max Hypermarkets will not only offer consumers the most extensive
merchandise mix, product and brand choices under one roof, but will also bring
home the superior value for money advantages of hypermarket shopping. With
product categories on offer ranging from fresh produce and FMCG products to
The foundation of Landmark Group is built on the philosophy that the 'Customer
comes first'. This has meant that we have developed and live by certain core
Shoppers' Stop, came out with its public issue in May 2005.
Will add 89 store or 1 million sq ft. every year. For the next three year
Increase the average size of its store to around 85,000 sq ft. from current 65,000
sq ft.
. 4) VISHAL MEGAMART
Vishal Retail, one of the leading and growing companies in manufacturing and
a pioneer in discount retailing, focused on tier II and III cities in the country
and is expanding its operations at a rapid pace. It operates in the industry which
has posted tremendous growth numbers led by value retail and driven space
Page106
addition and better growth in the existing stores over the last five years.
The company endeavors to facilitate the one-stop convenience with reasonably-
and Manesar with a capacity of 5,000 garment pieces per day in each unit.
The company has added of 3 million pieces per annum of garment manufacturing
square feet and also implemented modules of SAP with an investment of around
Rs 75 million.
The company plans to diversify the portfolio from apparel segment which
accounts 61.2% of product mix to FMCG and non apparels both of which have a
share of around 18% in folio mix. It has recently entered into an agreement with
HPCL for opening retail outlets (store size varying from 500-1,000 sq ft) at
selected fuel stations (around 1,000-1,500 locations). As per the contract, HPCL
shall provide space to the company for either retail stores or warehousing at its
The total number of stores of the company has reached 126 stores spread across
Page106
India, covering an area of 2,392,000 square feet. It has also maintained it
consistency in customer service and operation which can be seen through rise of
Its garment manufacturing capacity is now around 4.5 million pieces per annum.
With addition of new warehouses, it now has 29 warehouses with a space of 1.1
million square feet located in 8 key distribution centers and a fleet of 98 trucks
and lorries.
All company locations are now linked through a company-wide VNC (virtual
billion by the end of this year for which it is planning to raise around Rs 2
billion through a private equity route, while the remaining fund will be arranged
through debt
.Vishal Retail registered a rise of 62% in net profit after tax at Rs 406 million
for the financial year 2008 as against Rs 250.7 million in the previous year. The
total revenues of the company has increased by 68% from Rs 6,050.4 million to
Page106
Rs 10,144.6 million for the period in comparison due to addition in retail space
and increased footfalls. During the fiscal 2008, EBIDTA margin has surged by
Page106
APPAREL MARKET IN INDIA
Men's wear,
Women's wear,
Kids' wear
The men's wear market accounts for 35.5 per cent of the total apparel
market
Page106
Will increase at a CAGR of 14.86% during the two-year period from 2008
to 2010.
Branded apparel industry for men will cross Rs. 25,000 Crore by 2010.
terms).
The women's wear market is 32.3 per cent of the total apparel market
Women’s and kids wear comprise a huge portion of the retail apparel
market in India.
US$ 3 billion
Pantaloon's joint venture with Gini & Jony will set up a retail chain to
Hosieries.
The UK based retail chain, Marks & Spencer, is launching its kids' wear
categories in India
Page106
CUSTOMER LOYALTY
PROGRAM
Page106
CUSTOMER LOYALTY PROGRAM
It means to make a bound with customer in such a way that they will make
Termed as
Temporary card
Page106
Gold card
1. Temporary card:-
Made after the shopping of Rs- 500
Do not get any benefit unless or until converted in to silver card, except
3. Gold Card-
In few store they have separate cash counter for the Gold card member.
year.
silver card.
If less than 10,000 then he need to start fresh in the program.
The benefits:
Silver card member can avail a gift voucher on shopping of Rs 5000 and
10000.
Direct e-mails are sent to these customers about the event and promotion.
Gold card member can avail a gift voucher when he crosses Rs 15000,
25000, 50000, and Rs 100000 during the validity period of the card.
Members also get free home delivery of altered merchandize and reserved
Page106
car parking.
MCN issue
Gift delivery
Dry-cleaning
Alteration
Etc
They maintain
various registers
Page106
1. Manual MCN register
2. Alteration register
7. Return register
8. Dry-cleaning register
9. etc
Page106
Silver and Gold
card contain
1. Customer name
3. A serial number
4. Customer signature
A) Store ID
C) Serial no.eg
This MCN is valid for six months and can be redeemed from any Globus
store.
Page106
CASH COUNTER
Windows 98
Types of tenders used in Globus- Cash, Credit card, Debit card, foreign
After End of the day (EOD) all cash are taken out from the POS machine
discount.
Then they keep reimburse separate for the next day’s activity.
Head cashier:-
Daily report
Banking
Cash out
Peety cash
POS maintenance
Daily report:-
Very next day he check all the detail of last day and maintain a excel sheet of
Banking:-
After counting all cash and other tenders and maintaining it in excel sheet
Page106
he deposit the cash to the executive of CMS security Ltd. And send all other
Cash out:-
After the EOD all cash and other tender are matched physically with the
Peety cash:-
The cash which they get from the regional office accountant
expenses.
POS Maintenances
Check clearance
POS Machine
Also have a cash trolley, Space for the swapping of card, Gives print out.
Having data of the store inventory, Current value of all the currency
Page106
In case of cash they enter the whole amount in the system
Store Manager 1
Department manager 2
Supervisor 2
Senior sales executive 7
Sales executive 31
Visual Merchandiser 6
Supply chain executive 1
Cashier 5
Head Cashier 2
CLP Staff 2
Total 53
Page106
JOB RESPONSIBILITY OF HR MANAGER:
RECRUITMENT:
Manpower Planning,
Scheduling interviews.
JOINING FORMALITIES:
Appointmentt letters,
Appointment letter
Relieving letter
Experience Certificate
Address proof
Age proof
Etc.
EMPLOYEE DATA BASE
Full Name, Father’s Name, Date of Joining, Date Of Birth, Gender, PF no,
Salary Account Number, Break up, Designati on, Department, Age, Address,
Contact details,
Experience of earlier organizati on and with the organizati on, Blood Group,
Date Of Leaving if
Resigned
INCENTIVES:
LEGAL COMPLIANCES:
further process,
process,
Page106
Etc.
GRIEVANCE HANDLING:
Etc.
Picnic,
Annual party,
Page106
ADMIN RELATED WORK
HANDLING VARIOUS SERVICE PROVIDERS:
Security services
Housekeeping services
Electricians
Tailors
Carpenters
LICENSING:
Temporary staff & contract staff, Inward & Outward register, courier
register, etc
MISCELLANEOUS WORKS:
Admin issues like repairs & maintenance works inside the store,
Page106
VISUAL MERCHANDIZING
It is a tool to
A) Achieve sales
B) Increase productivity
2) VISUAL
3) MERCHANISE
4) AUDIO
5) ATMOSPHERIC
Page106
How does VM impact Retail?
PROFIT
ENTERS
REASON TO ENTER
VISUAL MERCHANDISING
Elements of VM
Page106
1) Focal point
2) High point
3) Windows
4) High Point
1) Focal point
Page106
2) High point
Page106
3) Windows
Page106
4) Display
Page106
5) Slit wall
Page106
6) VInyle
Page106
6) Sinages
Is of two types
1) Permanent sinages:
2) Temporary sinages:
Layout checking
Singes checking
Fixtures
Page106
Mannequins & Props.
He takes snap of the layout, New style, Look etc. & send it to HO via
Color blocking should be started from the side of wall where light is
falling.
Color and Sheds are two different thing and the blocking is done in a
different way.
For wall there is a fix ratio (60:40) for the Frontal and lateral display of
merchandize.
Mannequins:
Mannequins are silent sales person
There are five folds process foe VM which is universally followed by all
visual merchandiser.
Page106
D- Desire
C-
S- Sale
These principal are helpful in getting the customer’s Attention to selling the
product.
e.g.- A Bar stool and Guitar are based placed with Denim and Leisure
floor.
appropriate accessories.
There are three classification of merchandise display that are done in the store
1) Window Display
wall.
to three colors.
Fixture.
1) Stacks
stacked on the wall or gondolas. This is done as the basic highlight is either the
colour or product itself. This kind of display is used for standard product like
Formal shirt, Plain T-shirt, Casual and Formal Trousers, Jeans Etc. where the
intrinsic quality is of the product itself and not the design /pattern on the
product is highlighted.
These are a part of Planogramme and color flow is from light color to dark color
for similar grade of color and if the product has similar patterns even within this Page106
2) Hang
Products which have a style/ pattern/ print have to be shown in their complete
highlighted.
This kind of display is used for products like all western wear categories, Indian
Stacking principal:
Even stack normally occupies 1 ft of space on the shelves, some also takes
around 16 inch. Normally the space between the two stacks should be around 4
inch. The size of the stack should not exceed to pieces per stack. During of
Colour/style wise blocks have to be created. Size levels which are available as
slandered stationary are to be used by the sales associate before displaying the
Hanging principal:
One piece per inch of hanging space is used to display a single set on a hanger.
Before displaying the product on the shelves / hanger check if garment need to
Check if all the garments are security tagged and then display the same Page106
Page106
SUPPLY CHAIN
MANAGEMENT
Page106
SUPPLY CHAIN MANAGEMENT
The merchandize which is not in movement they shift that to the location
pass)
Page106
THE TARGET AND ACHIEVEMENT
Customer entry & Cash memo helps us to find out the conversion rate.
3) Customer entry
4) Cash memo
5) Total Item
6) Conversion
Stores gets weekly target Section wise and department wise, Some time
Type of promotion
Page106
1) Operation Manager:
Rs 2,500.
Rs 750 .
Nill
1,500
Nill
3) Department Manager:
For Gold Star Performance:-
Rs .
Nill
4) Supervisor:-
Rs 400
Nill
Nill
6) Sales associate:-
Nill
Page106
PROMOTION TACTIC
Page106
TRAFFIC MAINTENANCE
Store layout:-
Store layout is very necessary to be good for the free flow of crowd.To develop
a good store layout, store gesigner must balance meny objectives that often
conflict. For example, The storer layout should entice customer to move around
the store to purchage more merchandise than they may have originally planned.
However if the layout is too complex , customer may find it difficult to locate
the merchandise they are looking for and decide not to patronize the store.
1) Grid Layout
2) Racetrack layout
4) Etc. Page106
Globus has adopted the most liking layout that is somewhat Free-Form Layout.
a) Relaxed Environment
b) Gives a feeling of someone’s home, which facilitate shopping and browsing.
d) Etc.
MEASUREMENTS
1) Size of Browser - 2*2 ft
2. Step arms
A) Straight arms:-
(Displayable 15 only)
B) Step arms
Page106
2) Size of Gondola - 5*3 ft
Types:
The need behind selection of the subject Retail and the project
Under this topic they gave me the training of all about HR &
Management, Etc.
For the store they wanted to know that is all the operation inside Page106
During my project I found that inside the retail industry there are a
resources etc. Since being a store manager you should know each and
area is must.
Page106
RESEARCH METHODOLOGY
Research is the process of finding a solution through the use of scientific tools and
techniques. Marketing research is a methodical and purposeful study conducted
to obtain solution for specific marketing problem.
While framing the questionnaire, I tried to list a series of question, which could
elicit the needed information for proposed study. Questions, which were of no
particular value for the study objectives, were not included. I also tried to keep in
mind the respondents’ understanding capacity, ability to recall the information
and his experience limits. I didn’t include those
RESESRCH INSTRUMENT
Questionnaire:-
Sampling:-
Proper sampling design is essential in marketing research so the sample has to be
collecting in such a way that it represents the entire population. My project is
based on consumer awareness so I am taking sample of those people who shop
regularly.
Sample unit:-
The portion of the population that researcher need to target and that represent
the entire population is known as a sample unit. So I am targeting the those
customers who shop regular and visit store regularly
Collecting of data:-
In dealing with customers it is often found that data, at hand are inadequate, and
hence it became necessary to collect data that are appropriate and adequate.
There are two way of collecting the appropriate data:-
1. By observation:
2. Personal interview:
I have also collected my data through Personal interview. I made a well
structured questionnaire and asked them what the reason of damages and
shortages are.
Secondary data:
Secondary data is collected from the company internal and external resources.
While the internal resources include the company literature, sales report, broachers,
pamphlets etc. and the external sources could be included magazines, newspaper
etc.
Research type:-
Page106
Sampling method:-
learn and understand various process and how to deal with different type of
The exposure to the field, taught how to deal with the difficulties and
Last, but not the least it made me realize what an opportunity lies ahead of
The project “Store operation” for Globus Stores PVT. LTD at its Noida store. ”
has been mainly conceived with a view to have a insight of Retail sector & to Page106
provide the company the differences which was plasticizing in daily work by
going off the track of what their Store operation manual says.
It has been observed that almost all the department is doing as per the
instruction of the store operation manual. In some area I found a little bit of
differences like in Cashiering, Incentive policy, Which I have mentioned in my
suggestion. There was limitation of my work, But that did not affect my training
the basic work which is necessary like tagging, Ironing, Selling, Doing
formalities, Employee’s date maintenance etc. The Globus has thought me a lots
about the retail industry and operation inside the store, Which I think was not
Page106
ANALYSIS OF THE STUDY
found almost no any area where store is going off the track.
Although I did not get any chance to sit with the team
Page106
SUGGESTIONS &
RECOMMENDATIONS
much than the given target. (Will increase employee satisfaction which is
Can keep a register so that it will easy to know how many of their
customer are not doing shopping due to any reason (Which we can
resolve.).
Should try to increase the percentage share in kids’ apparel, and try to
include the lingerie. There are various report that says there is a huge
Should try to catch the Rural retail. This is growing just double the rate of
urban retail. The Total size of market is expected to reach USD 45.32
billion by 2010 (CII & YES Bank). 87% rural market does not having
much potential in these section and are \also growing day by day,
Page106
Questionnaire
For the Management Team of Globus Store Pvt. Ltd. (Noida)
………………………………………….
Department :-
…………………………………………..
Designati on :-
…………………………………………..
…………………………………………..
Page106
Signature
This is primarily a SWOT Analysis for Globus. A detailed analysis with
these questi ons included will help.
A)Yes B) No
A)Yes B) No
3. Are there other kinds of diff erenti ators of other companies which
could take away Globus’ top positi on in the market?
A)Yes B) No
A)Yes B) No
A)Yes B) No
7. Is there a major area in the market where Globus lags rather than
leads?
A)Yes B) No
A)Yes B) No
A)Yes B) No
A)Yes B) No
A)Yes B) No
12. Is Globus’s market too broad for all threats to be safely covered?
A)Yes B) No
Page106
13. What are the strengths of Globus ?
……………………………………
……………………………………
……………………………………
……………………………………
14. What are the diff erenti ators (include 4Ps) ?
……………………………….
……………………………….
…………………………………
…………………………………
…………………………………
Thank You
Page106
BIBLIOGRAPHY
www.globus.in
www.indiaretail.com
www.just-style.com
www.about.com
www.Arc-Bi.com
www.visualretailing.com
www.Retail-Vision.co.uk
http://www.myiris.com/newsCentre/newsPopup.php?
fileR=20080809195600179&dir=2008/08/09&secID=livenews
1) RNCOS
2) AT Kearney
Page106