MATERI FRONT OFFICE KELAS XI PERHOTELAN

SMKN 1 PRAYA BARAT

 Menangani check-out tamu mandiri

- Guest payment bill jika ada
- Tanyakan kunci dan harap di serhkan ke piha reservasi
- Minta di tunggu 5 menit kemudian diberikan pergi dengan dibantunya bellboy
membawa barang ke mobil pengantaran tamu
 CONVERSATION TAMU MANDIRI CHECK OUT

At The Lobby

Bellboy : Hello Ms Sarah, How may I help you?

Ms, Sarah : Hy, can you help me to bring my luagge please beacause I will check-out today

Bellboy : Well alright Ms Sarah, and here you can do check-out at reservation

Ms, Sarah : Alright, Thank You

Tamu diarahakan ke tempat Front Desk Agent oleh bellboy sedangkan bellboy
menbawakan barang bawaan tamu.

Recepsionist : Hello Ms, Sarah Good Morning, How can I help you ?

Ms, Sarah : I would like to check-out

Recepsionist : May I know your room number please,?

Ms, Sarah : Yes its 1103 under the name Sarah The Joung

Recepsionist : Alright Ms Sarah, Do you have last consumtion for our hotel facilities before ?

Ms Sarah : For Today We don’t But, Last night we were dinner at your restaurant and we
will pay now

Recepsionist : Alright Ms Sarah we will check it first and wait a moment.

(Kasih form untuk tagihan tamu,tanyakan benar tidak yang dikonsumsi dan minta
untuk tanda tangan )

This one Ms Sarah maybe you can check it first here and if it is correct you have
to sign here.

Ms Sarah : Yes is it, and I will pay by cash

Recepsionist : Thank You Ms Sarah, wait a moment we will check the room, maybe you leave
something as you lagguage.

Ms Sarah : Okey, No Worries ( Contak HK cek kamar 1103 apakah ada yang ketinggalan
barang tamu atau ada yang hilang fasilitass hotel, jika sudah aman bisa sampaikan
ke tamu)

Recepsionits : (Sambil Menunggu HK Tanya feedback tamu terhadap Hotel), Ms Sarah, How
was your stay here in our hotel?
Ms Sarah : It was Great and we love it. Maybe we will stay here again next year for a longer

Recepsionist : its sound so good Ms Sarah Thank You, For the information there is not your
laggue leave in the room and Thank you for stay with us here Ms Sarah and Have
a nice day

Ms Saarah : Its lovely, Have a nice day for you too.

Panggil Bllboy dan minta untuk bawakan barang tamu ke parkiran atau tempat
penjemputan mobil yang digunakan

Recepsionist : Bellboy, Please !

Bellboy : Alright Ms Sarah, Here We go

Ms Sarah : Thank You.

 CONVERSATION TAMU ROMBONGAN YANG CHECK OUT

At The Lobby

Bellboy : Hello Mr Holland, How may I help you?

Mr Holland : Hy, can you help me to bring our luagges please Beacause we will check-out
today

Bellboy : Well alright Mr Holland, and here you can do check-out at reservation

Mr Holland : Alright, Thank You

Tamu diarahakan ke tempat Front Desk Agent oleh bellboy sedangkan bellboy
menbawakan barang bawaan tamu.

Recepsionist : Hello Mr Holland Good Morning, How can I help you ?

Mr Holland : Today we would like to check-out

Recepsionist : May I know your room number please,?

Ms, Sarah : Yes its 1034 – 1038 under the name Holland Feer, Owen Richard, Bill Stave,
Gania Venya and Philip Nord its 5 Rooms ( Pemesanan 5 Kamar)

Recepsionist : Alright Mr Holland, Do you have last consumtion for our hotel facilities before ?

Ms Sarah : For Today We don’t But, Last night we were dinner together at your restaurant
and we already have laundry in your hotel so we will pay now( tamunya sudah
maan malam bersama,kemudian memilki laundry di hotel tersebut dan mau bayar
sekarang)

Recepsionist : Alright Mr Holland we will check it first and wait a moment.

(Kasih 5 form untuk tagihan tamu,tanyakan benar tidak yang dikonsumsi dan
siapkan juga tagihan total keseluruhan dikarenaan mereka rombongan kemudian
minta untuk tanda tangan ),

This one Mr Holland maybe you can check it first here

(Setelah di cek oleh tamu tanyakan metode pembayaranya mau di gabung atau
masing-masing)

How about the payment you will pay one by one or make ittogether? And you
will pay by cash or credit card?

Ms Holland : We will make it together and pay by card

Recepsionist : May I borrow your card, please, your pin, please !

( pinjam kartu kreditnya dan transfer pembiayaan lewat mecin EDC ,tanyakan pin
card setelah itu kasih struk pembayaranya dan minta tanda tangan di form tagihan
yang keseluruhanya)

This is your proof of payment and I need your sign here,Please.

Mr Holland : Yes , I am done

Recepsionist : Thank You Mr Holland, wait a moment we will check the room, maybe you
leave something as your lagguage.

Mr Holland : Okey, No Worries ( Contak HK cek kamar 1034 apakah ada yang ketinggalan
barang tamu atau ada yang hilang fasilitas hotel, jika sudah aman bisa sampaikan
ke tamu)

Recepsionits : (Sambil Menunggu HK Tanya feedback tamu terhadap Hotel atau Tanya dia
punya driver apa tidak),

Mr Holland , How was your stay here in our hotel?

Mr Holland : It was Great and we love it. Maybe we will stay here again next year for a longer

Recepsionist : its sound so good Ms Sarah Thank You, How about driver , you are ready get
booked ?

Mr Holland : Yes we already booked the blue bird before

Recepsionist : Alright Mr Holland For the information there is not your laggue leave in the
room and Thank you for stay with us here Mr Holland and all of you guys Have a
nice day

Mr Holland : Its lovely, Have a nice day for you too. See you next time

Panggil Bllboy dan minta untuk bawakan barang tamu ke parkiran atau tempat
penjemputan mobil yang digunakan

Recepsionist : Bellboy, Please !

Bellboy : Alright Mr Holland and Friends Here We go

Mr Holland : Thank You.