JULY 1, 2023

PERKHIDMATAN SOKONGAN OPERASI BAGI PERISIAN DAN APLIKASI DI 21 TABUNG DARAH

DI HOSPITAL, KEMENTERIAN KESIHATAN MALAYSIA DAN PERKHIDMATAN SOKONGAN DAN
PENYELENGGARAAN BAGI PERKAKASAN, PERISIAN DAN APLIKASI UNTUK BLOOD BANK
INFORMATION SYSTEM VERSI 2 (BBISV2) DI PUSAT DARAH NEGARA, PDSA DAN DRC KKM

MONTHLY HELPDESK REPORT

01/06/2023-30/06/2023
PUSAT DARAH NEGARA

PREPARED BY
MHNEXUS SDN BHD

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Contents
1. Introduction .................................................................................................................................... 2
2. Objective ......................................................................................................................................... 2
3. Instruction ....................................................................................................................................... 2
4. General Report for all Hospitals ...................................................................................................... 3
5. Tickets List Summary ....................................................................................................................... 4
6. Attendance Summary...................................................................................................................... 5
6.1 Support Staff Summary of Attendance ................................................................................... 5
6.1.1 Attendance of Support Staff on June .............................................................................. 5
7. Data Centre Performance Summary ............................................................................................... 7
7.1 Planned Downtime.................................................................................................................. 7
7.2 Unplanned Downtime ............................................................................................................. 7
7.3 Performance Trends Summary ............................................................................................... 7
8. Appendix ......................................................................................................................................... 8
8.1 Appendix 1: Ticket List ............................................................................................................ 8
8.1.1 Data Entry Error .............................................................................................................. 8
8.1.2 Hardware Related ........................................................................................................... 9
8.1.3 Setup ............................................................................................................................... 9
8.1.4 User Query .................................................................................................................... 11
8.2 Appendix 2: Punch Card Support Staff Starts on 1 June 2023 – 30 June 2023 .................... 14
8.2.1 Muhammad Ikhwan Hakim bin Mohd Tahir ................................................................. 14
8.2.2 Mior Azuan bin Mior Abidin .......................................................................................... 15
8.2.3 Muhamad Saiful Din bin Mat Isa ................................................................................... 16
8.3 Appendix 4: Data Centre Performance ................................................................................. 17

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 1. Introduction
1.1 The Blood Bank Information System Version 2 project comprises of Development, Deployment
of the system which follows by Helpdesk, Operation and Support stage.

1.2 The Helpdesk, Operation and Support actually started on the Go Live date of each facility in-
volve in the project

1.3 As per contract, the Service Level Agreement (SLA) officially starts after the date of overall
final acceptance of the system.

1.4 Operation and Maintenance will be started on the 01 Jan 2022 onward till 31 December
2024.

2. Objective
2.1 The objective of this document is as follows: -

a. To provide a report for verification by user for the tickets raised by hospitals

b. To provide attendance list of support for verification of users

3. Instruction
3.1 The target dates for activities related to Management and Monitoring of Helpdesk is attached
in Figure 1.

3.2 Please view your related hospital section at Section 5 onwards

3.2.1 Please verify on the tickets and dates for the following: -

i. All dates and duration

ii. Any issues that you would like to seek more clarification
iii. For further information, you may refer the ticket number and check against
our BBISv2 Helpdesk system.
3.3 Please view the attendance list of support staff in Section 6 for your respective hospitals.

3.4 Should there be any discrepancies between your record and our, do inform us.
Activity Date

Email Helpdesk Report to 21 Hospitals and PDN 1st week after 03rd each month

Conference call/meeting with 21 Hospitals and PDN 2nd week after 03rd each month

Mesyuarat Jawatankuasa Teknikal Operasi Once every 3 months

Figure 1: Management and Monitoring of Helpdesk Activities

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4. General Report for all Hospitals
4.1 Following are the summary of Tickets Issued in Figure 2 : Summary of All Helpdesk
Tickets
4.2 The issue log that are excluded from SLA is as follows:
i. Local and Wide Area Network problems
ii. Ward View Module
iii. Hospital Permai
iv. Error caused by User Familiarisation
v. Error caused by Data Entry (that is not due to system bug)
vi. Power Failure
vii. Mishandling of BBIS equipment
viii. User query
ix. CR and Enhancement

4.3 The following will also enable the ticket to be placed under the status as User Pending
(able to stop SLA clock)
i. Awaiting information from user
ii. Based on ‘’User Agreement”
4.4 Table below is the workflow and framework for BBISv2 Helpdesk system.

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5. Tickets List Summary
The classification of all tickets is as per Figure 3 : Classification of Tickets

Total Ticket
Tahap 1 Tahap 2 Tahap 3
TOTAL TICKET 20
Ticket not part of SLA 11
Ticket Part of SLA 9
Initial Respond Time (IRT)
Total Within SLA 9
Total Breach
One Site Respond Time (ORT)
Total Within SLA 9
Total Breach
Problem Resolution Time (PRT)
Total Within SLA 9
Total Breach
Figure 2: Summary of All Helpdesk Tickets

Service Type Total Ticket

DATA ENTRY ERROR 3
HARDWARE RELATED 3
SETUP 6
USER QUERY 8
Grand Total 20
Figure 3: Classification of Tickets

• There are total of 20 tickets

- 11 tickets are not part of SLA.
- Only 9 tickets are part of SLA for verification.
- From the 9 tickets there are no breached in this month.

• There have 2 category of service type that was part of SLA that need to get verifica-
tion from users, which is:
- Hardware Related: 3 Tickets
- Setup: 6 Tickets

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6. Attendance Summary
Following is the summary for your verification. Kindly countercheck the attendance below
with your internal support staff tracking (punch card/others)

6.1 Support Staff Summary of Attendance

6.1.1 Attendance of Support Staff on June
Day Support staff MPMSB
IKHWAN MIOR SAIFUL
Date (Shift) AM PM AM PM AM PM

1 Thursday √ OFF OFF √

2 Friday √ √ OFF OFF
3 Saturday OFF OFF √ √
4 Sunday OFF OFF √ √
5 Monday OFF OFF √ √
6 Tuesday √ OFF OFF √
7 Wednesday √ OFF OFF √
8 Thursday √ √ OFF OFF
9 Friday √ √ OFF OFF
10 Saturday √ OFF OFF √
11 Sunday √ OFF OFF √
12 Monday OFF OFF √ √
13 Tuesday OFF OFF √ √
14 Wednesday √ √ √
15 Thursday √ √ OFF OFF
16 Friday √ √ OFF OFF
17 Saturday √ OFF OFF √
18 Sunday √ OFF OFF √
19 Monday √ √ √
20 Tuesday √ √ √
21 Wednesday √ √ √
22 Thursday √ √ √
23 Friday √ √ √ OFF OFF
24 Saturday √ OFF OFF √
25 Sunday √ OFF OFF √
26 Monday √ √ √
27 Tuesday OFF OFF √ √
28 Wednesday OFF OFF √ √
29 Thursday √ √ OFF OFF
30 Friday √ √ OFF OFF

REP –Replacement Person

AL = Annual Leave | EL = Emergency Leave | PH = Public Holiday | TR = Training| OS = Out Station
*Should there be any discrepancy, please do highlight to us immediately for investigation.

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 • There have THREE shift per day, Shift 1 (7am – 4pm), Shift 2 (10am – 7pm) and Shift
3 (3pm -12am).
• The support staff will rotate based on schedule that have been send to IT Depart-
ment PDN every month by WhatsApp Group.
• Based on summary above, this is overview for support staff attendance:
1. Absence: No support staff absence for this month
2. Leave: No support staff take leave for this month
3. Late: There were late attendances due to personal problems but another
staff already standby for any urgency issues regarding of the BBISv2 system.

* In contract, in case of absence due to personal issues or medical leave, it is only stated
MHNexus need to provide replacement. Therefore, there no evidence leave provided.

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7. Data Centre Performance Summary
7.1 Planned Downtime
There has been no planned downtime for maintenance in Month of 1 June 2023 – 30 June 2023.

7.2 Unplanned Downtime

There has been no unplanned downtime for maintenance in Month of 1 June 2023 – 30 June 2023.

7.3 Performance Trends Summary

Network server resource analysis objectives:
i. Make sure network utilization less than bandwith provided by MAMPU (10Gbps).

Following is the summary of the 1 (one) key items in terms of performance network trends for the month
of 1 June 2023 – 30 June 2023.

No Parameters Status Remark & Rectification Plan

1. Network usage Load Balancer, Web Server, Normal Network usage is below limit and
Production Database, Report Database Servers no rectification required.

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8. Appendix
8.1 Appendix 1: Ticket List
Following are the list of tickets. The tickets highlighted in Yellow is part of SLA based on Section 4 classifications.
8.1.1 Data Entry Error
Ticket No. Ticket Date Ticket Details Reporter Service Cat- Service Type Severity Level Resolve Ticket Status
Name egory 2 Date
TIC-PDN- 27/6/2023 REQUEST TO UNCONFIRM BATCH NUR TRANSFUSI DATA ENTRY LEVEL 1 - HIGH 27/6/2023 CLOSED
2306000019 12296 (HOSPITAL RAUB) FOR HAFIDZAH ON ERROR
SEROLOGY AND NAT SAMPLE MOHD NOR MICROBIOL
INTEGRITY PROBLEM ON TUBE OGY LAB
92420302 (TML)
TIC-PDN- 14/6/2023 SCREEN NAME: immunohematol- NANG PAH IMMUNOH DATA ENTRY LEVEL 3 - LOW 14/6/2023 CLOSED
2306000008 ogy- invoice summary BT. NIK EMATOLOG ERROR
DONOR / PATIENT IC, BARCODE, IBRAHIM Y
BATCH ID: PE1146492(PASPORT)
KALEN ASANOV
DESCRIPTION: TO DELETE INVOICE
(PDN-258001/2023/00698)
PAGE URL: EG:
HTTPS://BBIS.MOH.GOV.MY/#/HEL
PDESK-SERVICE-CATEGORY
TIC-PDN- 9/6/2023 SCREEN NAME: NUR NABILA DONOR DATA ENTRY LEVEL 3 - LOW 15/6/2023 RESOLVED
2306000004 DONOR / PATIENT IC, BARCODE, NAJWA BINTI MANAGEM ERROR
BATCH ID: muhammad irfan bin AHMAD ENT
mohd yusoff / 0402-06-010519 / SAKRI
0/113941777
DESCRIPTION: double entry adr do-
nor incident
PAGE URL: EG:
HTTPS://BBIS.MOH.GOV.MY/#/HEL
PDESK-SERVICE-CATEGORY

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 8.1.2 Hardware Related
Ticket No. Ticket Date Ticket Details Reporter Service Service Type Severity Level Resolve Ticket Status
Name Category 2 Date
TIC-PDN- 28/6/2023 SCREEN NAME: MUHAMMA BARCODE HARDWARE LEVEL 2 - 28/6/2023 RESOLVED
2306000020 IC/BARCODE/BATCH ID: D FAIZ PRINTER RELATED MEDIUM
DESCRIPTION: IKHWAN BIN
MOHD RUSLI
TIC-PDN- 19/6/2023 ERROR REPLACE DRUM AZIZAN PRINTER HARDWARE LEVEL 2 - 19/6/2023 RESOLVED
2306000014 AMRAN RELATED MEDIUM
TIC-PDN- 7/6/2023 KERTAS SELALU MUHAMMA PRINTER HARDWARE LEVEL 3 - LOW 7/6/2023 CLOSED
2306000002 TERSANGKUT.LOKASI DI BILIK D FAIZ RELATED
FRAKSINASI. IKHWAN BIN
MOHD RUSLI

8.1.3 Setup
Ticket No. Ticket Date Ticket Details Reporter Service Cate- Service Severity Level Resolve Ticket Sta-
Name gory 2 Type Date tus
TIC-PDN- 25/6/2023 SCREEN NAME: SAVE SERO MOHD TRANSFUSIO SETUP LEVEL 1 - 3/7/2023 RESOLVED
2306000018 RESULT HAZWAN B. N HIGH
DONOR / PATIENT IC, BARCODE, AB. HALIM MICROBIOLO
BATCH ID: MANY2 MANY GY LAB (TML)
DESCRIPTION: BATCH NOT
APPEAR IN THE SCREEN EXCEPT IF
USER KNOW BARCODE AND
SEARCH FOR IT OTHER
PARAMETER SEARCHING IS NOT
WORKING. BY DEFAULT ALL
PENDING ACTION BY USER
SHOULD HAVE APPEAR. SAME
GOES TO OTHER PC as well
PAGE URL: EG:
HTTPS://BBIS.MOH.GOV.MY/#/H
ELPDESK-SERVICE-CATEGORY
TIC-PDN- 19/6/2023 DONOR / PATIENT IC, BARCODE, FATIN TRANSFUSIO SETUP LEVEL 2 - 21/6/2023 CLOSED
2306000013 BATCH ID:113971727 FARAHAH N MEDIUM
DESCRIPTION: THIS BARCODE
9
 HAVE 2 PRODUCT TO DISCARD BINTI MICROBIOLO
,ONLY RC42 FOUND IN THE BBIS HASAM GY LAB (TML)
SYSTEM, FFP-F NOT FOUND TO
DISPOSE AFTER VERIFICATION
PAGE URL: EG:
HTTPS://BBIS.MOH.GOV.MY/#/H
ELPDESK-SERVICE-CATEGORY
TIC-PDN- 18/6/2023 BLUE SCREEN ERROR @ DENNLIE MOBILE SETUP LEVEL 1 - 19/6/2023 RESOLVED
2306000012 KKM/PDN/H/16/111 (NOT LESLIE NOTEBOOK HIGH
LISTED) NOTEBOOK REG 7

LAPTOP BLUE SCREEN DURING

MOBILE . PLEASE CHECK BATTERY
TOO AS USER'S CLAIMED
BATTERY DRAIN FST DURING
MOBILE TQ
TIC-PDN- 17/6/2023 SLOW ON IMPORT FOR LAPTOP NURDIYANA MOBILE SETUP LEVEL 3 - 18/6/2023 RESOLVED
2306000011 REG 6 (KKM/H/16/116) DALILA BT NOTEBOOK LOW
KAMARUDZA
MAN
TIC-PDN- 13/6/2023 SCREEN NAME: REPORT & MASTAH QUALITY SETUP LEVEL 1 - 14/6/2023 RESOLVED
2306000007 STATISTIC-DEGLCEROLISED AWANG CONTROL HIGH
PRODUCT
DONOR / PATIENT IC, BARCODE,
BATCH ID:
DESCRIPTION: Duplicate data. Re-
fer attachment
PAGE URL: EG:
HTTPS://BBIS.MOH.GOV.MY/#/H
ELPDESK-SERVICE-CATEGORY
TIC-PDN- 2/6/2023 SCREEN NAME: TML HIV LAILATUL TRANSFUSIO SETUP LEVEL 2 - 25/6/2023 RESOLVED
2306000001 RELEASED ZURAIDA BT N MEDIUM
DONOR / PATIENT IC, BARCODE, MOHD MICROBIOLO
BATCH ID: 950715135638/ YUSOF GY LAB (TML)
BLOOD BAG: 22367385
DESCRIPTION: NO PATIENT
HISTORY DATA / RESULT
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 PAGE URL: EG:
HTTPS://BBIS.MOH.GOV.MY/#/H
ELPDESK-SERVICE-CATEGORY

8.1.4 User Query

Ticket No. Ticket Date Ticket Details Reporter Service Service Type Severity Level Resolve Ticket Status
Name Category 2 Date
TIC-PDN- 23/6/2023 SCREEN NAME: tml> release test NOR TRANSFUS USER QUERY LEVEL 2 - 24/6/2023 RESOLVED
2306000017 results AZLEYANA ION MEDIUM
DONOR / PATIENT IC, BARCODE, NGADIMIN MICROBIO
BATCH ID: Hospital Kuala Pilah LOGY LAB
PDN 11913 (TML)
DESCRIPTION: This batch still ap-
pear in release test results, how-
ever already released by nat.
PAGE URL: EG:
HTTPS://BBIS.MOH.GOV.MY/#/HEL
PDESK-SERVICE-CATEGORY
TIC-PDN- 22/6/2023 SCREEN NAME : NORFAZILAH IMMUNO USER QUERY LEVEL 1 - HIGH 22/6/2023 VERIFIED
2306000016 IMMUNOHEMATOLOGY (DONOR BT. ISMAIL HEMATOL
TESTING : RECEIVE TUBES FROM OGY
RB, TEST REQUISITION & DONOR
TEST RESULT : ABO/RhD
GROUPING)
DONOR BARCODE : 61170321,
BATCH ID : PDN-DIS-2300011913
DESCRIPTION:
Please delete beg barcode :
61170321. Unit Komponen reject
beg darah ini sebab tiada barcode
di beg.
Batch ID : PDN-DIS-2300011913 ,
Hospital Tuanku Ampuan Najihah,
Kuala Pilah
Batch date : 21/6/2023 @ 19:05

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TIC-PDN- 19/6/2023 SCREEN NAME: DONOR>DONOR WAN IMMUNO USER QUERY LEVEL 1 - HIGH 20/6/2023 CLOSED
2306000015 TESTING>TEST ROSINAWATI HEMATOL
REQUISITION>ABO/RHD BINTI WAN OGY
GROUPING IBRAHIM
DONOR BATCH ID: PDN-DIS-
2300011626- PUSAT DARAH
NEGARA DONATION SUITE(SHIFT
2), BARCODE: 113993679
DESCRIPTION: NO UNSCREEN
BLOOD GROUP
PAGE URL: EG:
HTTPS://BBIS.MOH.GOV.MY/#/HEL
PDESK-SERVICE-CATEGORY
TIC-PDN- 15/6/2023 SCREEN NAME: HIV/HBV/HCV NOR TRANSFUS USER QUERY LEVEL 1 - HIGH 15/6/2023 CLOSED
2306000010 SCREENING ALINITY HAFIZAH ION
DONOR / PATIENT IC, BARCODE, BINTI MICROBIO
BATCH ID: HASHIM LOGY LAB
0186,0187,1234,1235,1236,1238,1 (TML)
2391240,1241,1245,1246,1247,12
48,1249,1250,1252,1254,
1255,1257,1285,1297,1298,1318,1
319,1320,1321,1322
DESCRIPTION: BATCH ID TYANG DI
SENARAIKAN DI ATAS TIDAK
APPEAR DALAM "SAVE SERO
RESULT"
PAGE URL: EG:
HTTPS://BBIS.MOH.GOV.MY/#/HEL
PDESK-SERVICE-CATEGORY
TIC-PDN- 14/6/2023 charging problem on laptop reg 10 MUHAMMA MOBILE USER QUERY LEVEL 3 - LOW 16/6/2023 RESOLVED
2306000009 D HIESYAM NOTEBOO
BIN K
OTHMAN
TIC-PDN- 13/6/2023 SCREEN NAME: REQUISITION SHANIZAH BLOOD USER QUERY LEVEL 3 - LOW 15/6/2023 RESOLVED
2306000006 FROM HOSPITAL BT. MOHD INVENTOR
INVOICE NO: SHAFIEE Y
DESCRIPTION:PDN-
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 251003/2023/09213
MOHON MOHON SEMAKAN
TRANSAKSI BAGI PERMOHONAN
SUNWAY MEDICAL CENTRE
TARIKH:8.6.2023
DO NO: PDN-VDO-2300021057
INVOICE: PDN-
251003/2023/09213
TIADA BAG DARAH DIBEKALKAN
PADA DELIVERY ORDER TETAPI NO
INVOICE DIKELUARKAN. TIADA
KETERANGAN PRODUK PADA
INVOIS.
TIC-PDN- 13/6/2023 SCREEN NAME: Donor Statistic NOORSHEILA REPORT & USER QUERY LEVEL 2 - 14/6/2023 VERIFIED
2306000005 Based on classification , Donation WATI BT STATISTIC MEDIUM
Donor List & Statistic according ABDUL
race and gender HAMID
DESCRIPTION: Untally Grand Total
from 3 reporting. Kindly check.
Thank you
TIC-PDN- 9/6/2023 SCREEN NAME: DONOR - TEST MUHAMMA IMMUNO USER QUERY LEVEL 2 - 9/6/2023 VERIFIED
2306000003 REQUISITION D ZULFAKAR HEMATOL MEDIUM
DONOR / PATIENT IC, BARCODE, BIN ZURAINI OGY
BATCH ID: PDN-DIS-2300010861
DESCRIPTION: NO UNSCREEN
BLOOD GROUP
PAGE URL: EG:
HTTPS://BBIS.MOH.GOV.MY/#/HEL
PDESK-SERVICE-CATEGORY

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8.2 Appendix 2: Punch Card Support Staff Starts on 1 June 2023 – 30 June 2023
8.2.1 Muhammad Ikhwan Hakim bin Mohd Tahir

14
8.2.2 Mior Azuan bin Mior Abidin

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8.2.3 Muhamad Saiful Din bin Mat Isa

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8.3 Appendix 4: Data Centre Performance
Cloud 1

Figure 4 Load Balancer 1

Figure 5 Web Server 1

Figure 6 Web Server 2

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 Figure 7 Web Server 3

Figure 8 Database Production

Figure 9 Database Report 1

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 Cloud 1

Summary Cloud 1 Network Performance

SERVER Last Min Avg Max

LOAD BALANCER 1 Incoming 149.44 Kbps 8.12 kbps 656.72 kbps 87.45 Mbps
Outgoing 233.08 kbps 9.3 kbps 783.84 kbps 86.68 Mbps
WEB SERVER 1 Incoming 316.12 Mbps 3.74 kbps 1.08 Mbps 22.46 Mbps
Outgoing 84.50 kbps 4.79 kbps 292.13 kbps 7.45 Mbps
WEB SERVER 2 Incoming 347.71 kbps 7.22 kbps 1.11 Mbps 22.95 Mbps
Outgoing 107.73 kbps 5.62 kbps 257.86 Kbps 3.99 Mbps
WEB SERVER 3 Incoming 309.57 Kbps 12.41 Kbps 1.16 Mbps 29.66 Mbps
Outgoing 84.46 Kbps 8.31 Kbps 298.32 Kbps 5.85 Mbps
PRODUCTION Incoming 450.76 Kbps 70.26 Kbps 1.29 Mbps 29.4 Mbps
DATABASE Outgoing 2.24 Mbps 213.12 Kbps 8.37 Mbps 352.51 Mbps
REPORT Incoming 11.54 Kbps 3.82 Kbps 45.74 Kbps 3.66 Mbps
DATABASE Outgoing 18.57 Kbps 3.36 Kbps 80.5 Kbps 40.71 Mbps

Legend: -

Word Meaning
Last Last transaction usage of bandwidth
Min Minimum usage of bandwidth
Avg Average usage of bandwidth
Max Maximum usage of bandwidth

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Cloud 2

Figure 10 Load Balancer 2

Figure 11 Web Server 4

Figure 12 Web Server 5

20
 Figure 13 Web Server 6

Figure 14 Database Report 2

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 Cloud 2
Summary Cloud 2 Network Performance

SERVER Last Min Avg Max

LOAD BALANCER 2 Incoming 161.72 Kbps 7.94 Kbps 593.1 Kbps 88.1 Mbps
Outgoing 249.71 kbps 8.16 Kbps 718.41 Kbps 86.95 Mbps
WEB SERVER 1 Incoming 318.98 kbps 28 Kbps 1.12 Mbps 31.83 Mbps
Outgoing 80.81 Kbps 15.42 Kbps 300.88 Kbps 7.91 Mbps
WEB SERVER 2 Incoming 318.13 Kbps 39.68 kbps 1.13 Mbps 40.76 Mbps
Outgoing 86.7 Kbps 21.89 Kbps 258.15 Kbps 2.02 Mbps
WEB SERVER 3 Incoming 345.06 Mbps 27.7 Kbps 1.14 Mbps 16.33 Mbps
Outgoing 109.97 Kbps 15.90 kbps 291.44 Kbps 4.39 Mbps
REPORT Incoming 8.27 Kbps 4.43 Kbps 37.39 Kbps 3.68 Mbps
DATABASE Outgoing 4.52 Kbps 3.12 Kbps 11.34 Kbps 84.14 Kbps

Legend: -

Word Meaning
Last Last transaction usage of bandwidth
Min Minimum usage of bandwidth
Avg Average usage of bandwidth
Max Maximum usage of bandwidth

I. In terms of server utilization (Average Usage)

Server CPU Memory Storage
(Average (Average (Utilization/Total)
Utilization (100 %)) Utilization/Total)
Load Balancer 1 (OS1) 0.41 % 8.59 % /12 GB 19.77 % /20 GB
Load Balancer 2 (OS2) 0.38 % 7.07 % /12 GB 18.94% /20 GB
Web Server 1 (OS1) 1.11 % 39.71% /24 GB 11.17% /50 GB
Web Server 2 (OS1) 1.3 % 34.93 % /24 GB 10.26% /50 GB
Web Server 3 (OS1) 1.12 % 35.46 % /24 GB 9.64% /50 GB
Web Server 1 (OS2) 1.04 % 34.82 % /24 GB 9.55% /50 GB
Web Server 2 (OS2) 1.07 % 34.97 % /24 GB 8.96% /50 GB
Web Server 3 (OS2) 1.04 % 35.68 % /24 GB 42.82% /50 GB
Production Database (OS1) 6.56 % 50.47 % /96 GB 61.82 % /984.18 GB
Report Database (OS1) 1.18 % 29.85 % /32GB 21.66 % /984.18 GB
Report Database (OS2) 0.17 % 2.54 % /32GB 21.47 % /984.18 GB

II. Overall, in terms of performance

Overall, system performance are stable and resource usage are below predefined threshold.

22