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DHL EXPRESS

SERVICE & RATE


GUIDE 2023
INDONESIA

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Connecting Your World

Dear Customer

Sustainability

Service Offering

How to Ship with DHL Express

Digitalization

Zones and Rates

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Get a quote from MyDHL+
CONNECTING YOUR WORLD

Operating in 320+
220+
countries and
aircraft

territories worldwide

2,300+
flights per day

3,400+ 34,600+
facilities
vehicles

111,800+
Service Points
523
By the year 2050, million+
120,000+
Deutsche Post DHL Group shipments per year
aims to achieve net zero
emissions logistics employees

370+
TAPA* certifications

Figures are global and are approximate as of the end of 2021


*TAPA = Transported Asset Protection Association
DEAR CUSTOMER
Welcome to the DHL Express Service and Rate Guide 2023. Use this guide to learn how DHL Express products, services and tools can
meet your logistics needs. DHL Express is the global market leader and a specialist in Time Definite International (TDI) shipping and
courier delivery. We have been building and continuously improving for over 50 years through our team of 120,000 Certified
International Specialists, helping more than 2.7 million customers globally.

The world has been buffeted by COVID-19 since 2020. We are buildings and offering a portfolio of green products. Read more
proud that DPDHL, having enabled supply chains to move more about this on page 4 and on the DPDHL Sustainability portal.
than 2.5 billion vaccine doses so far, continues to contribute to the
solution – and we are adapting every day to a still-evolving As part of Strategy 2025, we continue to earmark Digitalization
situation. Apart from the pandemic, the Ukraine crisis has also – which we define as the conscious application of technology
added material complexity to global logistics. and enablement of people, as a means to improve – as a key
enabler to reach the next level of excellence for our customers,
In response to these and other uncontrollable events, we continue for our employees and to drive operational efficiency. Read
to make significant investments to reinforce the resilience of our about some of the key developments on pages 15 and 16 and
global network and secure critical supply chains – thereby how they benefit you. Try some of them out at MyDHL+ if you
continuing to prove our ability to offer reliable services to our haven’t already!
customers globally. As an example, we invested in the expansion
of our air network, with new airline collaborations with Cargojet We strive to successfully continue our partnership and remain
and Singapore Airlines in addition to the acquisition of six Boeing committed to supporting your business anytime and anywhere.
777F aircraft. In Indonesia in particular, we invested €3.4 million Globalization remains a powerful force and we invite you to read
in a new facility in Bekasi that was inaugurated in November the first edition of the global DHL Trade Growth Atlas report,
2022. We will continue to invest in new facilities throughout which we hope will become a go-to resource for understanding
Indonesia, to cater future demand as well as to support and navigating shifts in the global trade landscape – see page 7
Indonesia’s economic growth. Investments like these allow us to for more. Thank you for trusting us to be your Logistics Partner of
grow the DHL network and improve service quality for you – our Choice! Tell us how we can support you further – please reach out
customer. to us on MyDHL+ or by calling Customer Service on 0800 1 333
333 (toll free) or 021 7917 3333.
Environmental responsibility continues to be a pillar of our
long‑term strategy through the DPDHL Sustainability Roadmap. Sincerely,
In 2022 we signed ground-breaking agreements with bp and
Neste to increase our use of Sustainable Aviation Fuel (SAF).
We continue to accelerate the electrification of our last-mile fleet Poppy Ariani
while investing in next-generation technology such as the all- VP Commercial
electric Alice airplane, designing and constructing carbon neutral DHL Express Indonesia
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SUSTAINABILITY

Service Offering
How to Ship with DHL Express
Digitalization
Zones and Rates

Everything we do is to serve
one purpose: Connecting <29 million SBTi
people, improving lives. Reduction in our Commitment to SBTi
To fulfill this purpose, we need greenhouse gas (Science-Based
to make every dimension of emissions to under Targets initiatives)
our business sustainable. 29 million tonnes
Our Sustainability Roadmap
sets out our ambitions in three
focus areas: Environment,
Social and Governance (ESG). OUR TARGETS
Find case studies and more
details here. FOR 2030

€7 billion 30%
Investment of SAF blending of 30%
€7 billion in green for all air transport
technologies

CLEAN OPERATIONS FOR CLIMATE PROTECTION


Leader in sustainable aviation  reen last-mile and line-haul
G
Sustainable Airline Fuel (SAF), one of the key ways Electrify 60% of last-mile
to reduce CO2 in aviation, is already in use in our delivery vehicles and increase share of
network. Two landmark collaborations signed by sustainable fuels in line haul to more
DHL Express with bp and Neste in 2022 are than 30% by 2030.
expected to save some two million tons of carbon
dioxide emissions over the aviation fuel cycle –
Carbon neutral buildings
equivalent to the annual greenhouse gas
Design 100% of all new
emissions of approx. 400,000 passenger cars.
In this way, we are making significant steps buildings to be carbon neutral.
towards our commitment to use 30% of SAF
blending for all air transport by 2030.
Green product portfolio
Looking even further ahead, DHL is already Offer green alternatives for
pioneering next-generation innovations: 100% of all core products and
read more about Alice, the all-electric plane. solutions.

GREAT COMPANY TO HIGHLY TRUSTED


WORK FOR ALL COMPANY
n Attract and retain the best talent n Compliance as an integral part of daily business
n Strong ‘Safety First’ culture n Effective governance set-up across our organization
n Diverse and inclusive workplace n Like-minded and compliant suppliers and partners
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How to Ship with DHL Express
Digitalization
Zones and Rates

Export Import Enabling your growth Optional Surcharges Customs


Services Services Services Services

Our core services are Time Definite International (TDI) and offer you secure door-to-door delivery of goods and documents to and
from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day,
our services offer full track-and-trace visibility so you always know where your shipments are.

EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces (10:30 to the USA) on lanes that guarantee either a next or
up to 70kg and shipments up to 3,000kg. second business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe, the Middle East, Africa,
We deliver reliably and quickly to more global destinations Asia and the Americas. DHL Express 9:00 features a money-back
across a single integrated network than any other express guarantee* and is suitable for pieces up to 30kg and shipments
delivery company. up to 300kg.

DHL Express 12:00


With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee* and allows for pieces up to
70kg and shipments up to 300kg.

Our international services at a glance

DHL Express 9:00


DHL Express Worldwide DHL Express 12:00
(10:30 to the USA)
Delivery by the end of Delivery before 12 noon Delivery before 9:00
Service description the next possible on the next possible (10:30 to the USA) on the
business day business day next possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 78 31
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment – 10 10
Maximum piece dimensions (L x W x H)** 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 1,000kg Pallets not accepted Pallets not accepted
Maximum shipment weight 3,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 300 x 200 x 160cm Pallets not accepted Pallets not accepted
*Additional terms and conditions apply – see mydhl.express.dhl for details.
**A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
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Export Import Enabling your growth Optional Surcharges Customs


Services Services Services Services

IMPORT SERVICES
With the DHL Express Worldwide Import product, you can
import shipments from over 220 countries and territories
in the world. This is more than any other express delivery
company can offer. What’s more, customers in, say, the
USA can order an import from China not just to the USA,
but to any other destinations as well – we call this a Third
Country shipment.

There is no need for local brokers or forwarders to get


involved in any part of the process. You are in full control,
and able to manage all aspects of your imports in a very
simple way.

If you need a faster delivery, our DHL Express 12:00 and


DHL Express 9:00 services are available for import as
well. You can order an import from another country, to be
delivered to your country or any other destination, by
using our dedicated electronic shipping solution for
imports. You will have one account number, one invoice in
a single currency and a fixed price that means you know
exactly what you will pay.
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How to Ship with DHL Express
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Export Import Enabling your growth Optional Surcharges Customs


Services Services Services Services

GLOBAL TRADE AND YOU


A series of crises has put international trade at the center of the debate about economic growth
and resilience. What are the current prospects for globalization and trade? Is there cause for
concern? Is trade still an attractive source of growth? We deep dived into the data and conducted
a thorough, fact-based analysis – and the results might just surprise you. In partnership with
NYU Stern’s Center for the Future of Management and its DHL Initiative on Globalization, the
‘DHL Trade Growth Atlas’ examines global trade growth trends and the trade patterns of
173 countries worldwide that combined make up more than 99% of world trade, GDP and
population. Despite recent shocks and worsening macroeconomic conditions in much of the
world, the study overall gives an upbeat assessment of the prospects for future trade growth.

We know the value of understanding the long-term global trade landscape for navigating short-
term shifts in economic and trade growth. We help our customers make sense of what this means
for their business to maximize the enormous potential of globalization and international trade.

Global trade Trade likely to grow Shift in mix of


surprisingly faster in 2022 and products traded by
resilient through 2023 than in advanced vs.
COVID-19 pandemic previous decade emerging
economies

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE


Discover and grow International e-commerce Fast, flexible and easy
Visit dhl.com/discover to learn more We help our customers go global with Consumers expect everything
about how DHL helps e-commerce ease and speed to maximize the ‘on demand’ – anytime, anywhere.
companies ranging from start-ups to enormous potential of international DHL shipping options give customers a
large enterprises, advising them on how e-commerce. DHL supports our distinct competitive edge: over 90% of
to grow internationally. Our e-commerce customers’ international growth with: online consumers look at the available
focussed country guides, white papers n Global reach delivery options before going to the
such as ‘The UItimate B2B E-Commerce n Express delivery options checkout, and their decision is influenced
Guide’, customer and trend research and by delivery speed, flexibility and ease.
n Flexible delivery options for receivers
market intelligence tools can enable you (see ‘On Demand Delivery’ on page 15)
to better understand your customers and
n Duty billing options and customs
their shipping requirements to take the
expertise
next step in your e-commerce journey.
n Consultative advice for our customers
on how to increase sales and grow
cross-border
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Export Import Enabling your growth Optional Surcharges Customs


Services Services Services Services

OPTIONAL SERVICES View charges ensure your shipment is not re-directed, or delivered at an
alternative address.

DHL Express offers a wide range of optional services – Printed Invoice


from non‑standard deliveries and billing options to climate This service is for customers who require a paper invoice where
neutral shipping. e-billing is the agreed standard. This service provides flexibility
for a different invoicing method than what is already agreed.
Dedicated Pickup and Delivery
If your business needs a dedicated vehicle to collect or deliver Residential Address
unusual shipments, or a pickup or delivery outside normal Customers shipping to a home or private residence can activate
business hours, we can arrange this. specific delivery options by designating the delivery address as
residential. For such shipments, DHL Express will proactively
Shipment Preparation
notify the receiver via email or SMS about the shipment’s
This is a convenient, fast and reliable service for seasonal
progress. Receivers can then select the most suitable delivery
or irregular shipments that require extra resources for their
option via On Demand Delivery.
preparation. DHL manages the entire process of waybill
preparation, content selection, labeling and packaging, GoGreen Climate Neutral
then sends the shipments to the designated addresses. This service is for customers who need a reliable method to
calculate their annual carbon emissions at a shipment level and
Saturday Delivery
subsequently offset these emissions through approved
We offer Saturday delivery services to key cities in more than
environmental programs. The whole process is verified annually
70 countries.
by an independent body accredited by the Société Générale de
Surveillance (SGS). DHL can also provide reports for either a
Shipment Value Protection
high level estimate or a detailed carbon footprint.
We recommend this comprehensive protection for your valuable
or personal shipments, giving you peace of mind in the unlikely
Change of Billing
event of physical damage or loss.
This applies when a customer requests a change of defined
billing information on an already issued invoice, which will result
Extended Liability
in a reissuing of the invoice and, in case of an account change,
If you are sending valuable documents such as passports, visa
crediting of the old account and debiting of the new.
applications or regulatory certificates you can extend the DHL
standard liability with this service. It provides coverage and
Neutral Delivery
compensation in the case of loss or damage.
This service allows for the delivery of non-document shipments,
without any value of the product being shared or exposed to
Direct Signature
the receiver, since the commercial invoice is removed prior
If you are sending sensitive documents or high value contents
to delivery.
you can request DHL to obtain a direct signature from the
consignee or a representative at the delivery address. DHL will

DUTY BILLING SERVICES

Duty Tax Paid Disbursement Advance Payment


At the customer’s request, DHL clears the At the customer’s request, DHL clears the This service covers any import of a non-
shipment at destination and arranges for shipment at destination and arranges for document shipment for which DHL has
the applicable import duties, taxes and any applicable import duties, taxes and used its own credit line with Customs to
regulatory charges to be invoiced to a regulatory charges to be invoiced to the advance or guarantee the payment of
specified DHL account at origin or third importer’s specified DHL account at duties, taxes or regulatory charges on
country, rather than the receiver of the destination. The duty tax payer will be behalf of importers and consumers with
shipment being billed at destination. The invoiced an extra charge based on a flat whom DHL has no contract. An extra
duty tax payer will be invoiced an extra rate or a percentage of the fiscal charges charge based on a minimum rate or a
charge based on a flat rate or a percentage that were advanced. The shipper must percentage of the fiscal charges that were
of the fiscal charges that were paid. provide the importer’s address details, tax advanced or guaranteed is billed to the
ID and the account number to be billed. duty tax payer.
For a full list of optional services, please visit mydhl.express.dhl.
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How to Ship with DHL Express
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Export Import Enabling your growth Optional Surcharges Customs


Services Services Services Services

SURCHARGES View charges

In order to maintain a consistently high level of service, in Security Charges


specific circumstances DHL Express levies a surcharge for Additional surcharges may apply when shipping from or to a
exceptional activities, ensuring that these surcharges are fair for destination country where DHL is operating at elevated risk due
all of our customers. to continuous state of war, civil unrest, or continuous threats
from terrorism (Elevated Risk), or when shipping from or to a
Fuel Surcharge destination country that is subject to trade restrictions imposed
This variable surcharge is applied to the weight charge of each by the UN Security Council (Restricted Destination).
shipment and any transportation related surcharges. It is
derived from publicly available fuel oil indices that are also Emergency Situation
shown on the DHL Express website at mydhl.express.dhl. A temporary surcharge, which allows us to cover operating cost
The charge is calibrated every month to the oil price that was increases due to an emergency situation out of DHL’s control.
current two months prior to the billing month. Change in market dynamics and air capacity availability is
reflected through regular price adjustments.
Remote Area
This surcharge applies when a shipment is collected from Peak Season
or delivered to a location that is distant or difficult to serve. A temporary surcharge, which allows us to cover part of the
operating cost increases resulting from necessary network
Overweight Piece adjustments during Peak Season.
A fixed surcharge is applied to every piece, including a pallet that
exceeds a scale or volumetric weight of 70kg. Bulk Packaging and Plastic Flyer Stack
Charges apply for all DHL standard packaging items including
Oversize Piece plastic flyers provided in bulk or stacks.
This fixed surcharge applies to every piece, including a pallet,
with a single dimension in excess of 120cm.

Non-Stackable Pallet
This fixed surcharge is applied to every pallet within a shipment
that cannot be stacked, either on request by the shipper, or
because of its shape, content or packaging. This surcharge does
not apply to pieces below 30kg.

Dangerous Goods
DHL can carry acceptable quantities of dangerous goods or
hazardous materials. Packages containing dangerous goods
materials will be assessed and a service charge will be applied
accordingly. Additional charges may also apply.

Address Correction
This fixed surcharge is applied to any shipment that has an
incorrect delivery address at the time of pickup and the delivery
cannot be fulfilled after making efforts at the destination to
determine the correct address.

Data Entry
This fixed surcharge applies for each shipment consigned with
non-electronic, paper based manual waybills. Electronic
shipping documentation incurs no additional charges.

For a full list of surcharges, please visit mydhl.express.dhl.


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Services Services Services Services

CUSTOMS SERVICES View charges

DHL Express is the international specialist in shipping, with bond to a location other than the regular DHL gateway at
extensive knowledge and experience of dealing with customs destination, prior to final clearance by the importer or his
topics worldwide. For your peace of mind, we provide a wide designed broker. Bonded Transit may apply to both export and
range of customs support for standard as well as non-routine import shipments.
customs-clearance processes. By making sure that clearance is
a smooth and efficient process, we ensure your shipments arrive Export Declaration
as quickly as possible, and leave you free to focus on your core Applies in countries where an export declaration is required for
business. With our online tool (tas.dhl.com) we provide essential shipments containing controlled commodities or exceeding a
customs information to help you prepare your shipments. certain weight. Depending on origin country, shippers that
submit a declaration online may avoid the local charge.
Broker Notification
At the importer’s request, DHL will provide the necessary Multiline Entry
paperwork to the customer’s designated broker to perform the A service charge will be assessed for multiline item entries with
import clearance and resume the delivery to the final destination more than five lines. An example would be – one shipment with
once the clearance is completed. DHL is subsequently not multiple products or multiple invoices. All products require
responsible for the timeliness of the submission to customs or identification and must be classified under separate harmonized
for the release of the shipment. tariff numbers.

Release to Broker Permits and Licenses


At the importer’s request, the release of a DHL Express shipment To accelerate import of selected controlled commodities, such
to the customer’s designated customs broker of choice. DHL will as medical devices, pharmaceuticals, computer monitors, laser
transfer the responsibility for a shipment and related customs CD players, cosmetics, eyeglasses, food and food products,
documentation to the customer’s nominated broker for DHL is required to file specific information in order to obtain the
clearance and last mile delivery. required import permits or licenses.

Non-Routine Entry Other Government Agency


Applies when shipments are subject to non-routine clearance At request, DHL will arrange the completion of Veterinary,
procedures, due to their value, weight and/or commodity as Health or Phytosanitary controls at the First Point of Entry in a
defined by destination Customs Authorities. May also apply in country or a Customs Union, typically required when importing
selected countries where DHL is legally obliged to outsource animal products, plants, seeds, or pharmaceutical products.
formal clearance entries to a licensed third party broker.
Temporary Import Export
Bonded Storage At Customer’s request DHL facilitates the temporary import/
Storage charges apply when the shipment cannot be released by export of goods by submitting required documents such as an
customs due to inaccurate or missing paperwork. Charges take ATA Carnet and adhering to required clearance procedures as
effect three calendar days after the freight arrival date or broker specified by Customs.
notification, whichever is later. The charge applies to the duty
and taxes payer.

Bonded Transit
Usually operated within a country or customs union when DHL is
requested to move non-document foreign-origin goods under

For a full list of customs charges, please visit mydhl.express.dhl.


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u How to Ship with DHL Express

DHL EXPRESS

Digitalization
Zones and Rates

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

1 Shipment weight
n Please weigh and measure your shipment.
n If you are sending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight,
the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA
method. To calculate the volumetric weight of your shipment, simply multiply the length by height by width in centimeters,
then divide the total sum by 5,000 for each piece in the shipment.
n Any piece in the shipment may be re-weighed and/or re-measured by DHL to confirm this calculation.

2
Documentation required: waybill
n All shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece.
This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually
numbered to allow you to track your shipment from collection through to delivery.
n Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as
well as additional paperwork depending on the contents and value of the shipment and the country you are sending to.

3 Documentation required: invoice


n A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used
by customs authorities to assess if duties or taxes are payable.
n A commercial invoice is used when goods are part of a commercial transaction or intended for resale.
n A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).
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DHL EXPRESS

Digitalization
Zones and Rates

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

PREPARING YOUR SHIPMENT INVOICE


Your invoice will require the following details:

1. BANK DETAILS 5. TOTAL DECLARED VALUE 7. INCOTERM


These are the bank details that will This is the total value of the transaction Insert the Incoterm that best describes
be used for the transaction between for customs purposes based on the the terms of the transaction. For
the seller and buyer. These details are Incoterm selected. The total declared example, DAP (Delivered At Place).
not required for non-commercial/ value should include freight and
proforma invoices. insurance charges if the seller is 8. REASON FOR EXPORT
responsible for these two elements. This could be: For Sale; For Repair;
2. DESCRIPTION After Repair; Gift; Sample;
Generic or broad descriptions are no 6. TYPE OF EXPORT Personal Use Not For Resale;
longer permitted and are likely to The options are: (1) Permanent; Replacement; Intercompany Transfer;
cause delays. Descriptions should (2) Temporary; and (3) Repair & or Personal Effects.
include the items, how many there are, Return.
what they are made of, and what they
will be used for. Describing items as
‘samples’, ‘parts’ or ‘electronics’ is not
acceptable for customs classification,
safety and security reasons. Instead of Commercial Exporter

‘electronics’, for example, use a invoice Tax ID/VAT number

description such as ‘television’. Bank details Date

1. Waybill number

Invoice number
3. COMMODITY CODE
Exporter code
This is the product identification code
Receiver if different from Importer
used by the exporting country to Importer (bill to)

classify the goods to be exported. Tax ID/VAT number

It assists clearance and avoids delays. Shipment reference

4. COUNTRY OF MANUFACTURE/ORIGIN Full description


of goods
Commodity
code
Item
quantity
Unit value
[Currency]
Subtotal
value
Net weight Country of
manufacture/
This relates to the place of [Currency] origin

manufacture, not the country of export. 2. 3. 4.


If items are manufactured in more than
one country, please list the origins.
Freight

Insurance

Total declared value/currency Total net weight/kg(s)


5.
Total pieces Total gross weight/kg(s)

6. Type of export

7. Incoterms

8. Reason for export

I/We hereby certify that the information contained in this invoice is true and correct and that the contents
of the shipments are as stated above.

Position in company Signature

Company stamp
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DHL EXPRESS

Digitalization
Zones and Rates

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

PACKAGING YOUR SHIPMENT


To ensure that your shipments travel safely and securely Prohibited and Restricted Commodities
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
Packaging guidelines any law, regulation or statute of any federal, state or local
n If you are re-using envelopes or boxes, please ensure that government of any country from, to or through which the items
old labels and markings are removed may be carried. For international carriage there may be
n Securely fix a waybill to each piece in your shipment. additional prohibited items specified by the country of
The waybill can be thought of as the shipment’s airline destination. DHL may at its sole discretion refuse to carry other
ticket and it will delay delivery if it becomes separated from items not listed below.
your shipment n Bullion (of any precious metal)
n The barcodes on the waybill are scanned at numerous points n Cannabis
during your shipment’s journey. Please ensure the barcode is
n Cash (legal tender – bank notes, currency notes and coins)
flat and not covered by tape, shrinkwrap or strapping
n Complete firearms, ammunition, explosives/explosive
n Place a waybill on the top or side of each piece in your
devices including inert explosives and test pieces, air guns,
shipment and please ensure it does not overlap the corners
replica and imitation firearms
or edges of boxes
n Human remains or ashes in any form
n Use adequate protective wrapping for fragile or delicate
n Hunting (animal) trophies, animal parts such as ivory and
items and ensure they are packed as far away as possible
shark’s fin, animal remains or ashes, or animal by-products
from the corners of boxes
and derived products not intended for human consumption,
n To prevent injury to our employees, please pay special
prohibited for movement by the Convention on International
attention to the packaging of sharp items. There should not
Trade in Endangered Species of Wild Fauna and Flora
be any possibility of the contents piercing the packaging
(CITES) and/or local law
n Any individual pieces over 70kg should be placed on a pallet.
n Illegal goods, such as counterfeit goods and narcotics
If you are sending a multi-piece shipment, it is not necessary
n Live animals (including but not limited to mammals, reptiles,
to place the individual pieces on a pallet unless they exceed
fish, invertebrates, amphibians, birds, insects, larvae and
70kg. For example, a shipment comprising four 25kg pieces
pupae)
does not have to be placed on a pallet
n Loose lithium metal batteries under IATA PI968 section II

DHL packaging n Loose precious and semi-precious stones (cut or un-cut,


We offer a range of high-quality DHL-branded packaging items, polished or un-polished)
suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Boxes in a range of sizes

For more information please refer to the Packing Guide


available on mydhl.express.dhl.
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DHL EXPRESS

Digitalization
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Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

Restricted Items
The following items will NOT be accepted for carriage unless Agreement on Dangerous Goods by Road (“ADR”) or
otherwise agreed to by DHL. To obtain such agreement a International Maritime Dangerous Goods (“IMDG”)
business case will need to be conducted by DHL and the items regulations
approved for carriage will be recorded in writing with the n Financial and monetary commodities – examples include
customer. but are not limited to activated SIM cards for mobile phones,
blank or activated credit or cash dispenser cards, blank
n Air guns, tasers, imitation or replica firearms, firearm
checks, event tickets, lottery tickets, money or postal orders,
parts and replica ammunition (includes rifle butts, trigger
pre-paid phone cards, tickets (blank stock), traveler’s checks,
mechanisms, screws/bolts etc which are manufactured for
vouchers/tokens, unused stamps etc. Applicable to all
the sole purpose of creating a functional firearm)
shipments valued in excess of €500,000
n Antiques and works of art with a shipment value in excess
n Furs
of €500,000
n Jewelry and watches and with individual values in excess of
n Banderols/Tax stickers with a shipment value in excess
€5,000. The shipment must not exceed €100,000
of €500,000
n C
 igarettes, cigars, tobacco products and electronic cigarettes
with a shipment value in excess of €500,000 PAYING FOR YOUR SHIPMENT
n C
 ommemorative coins and medals with an individual value
or total shipment value of €2,000 or more are restricted You can pay for DHL Express services either with cash,
for carriage a credit card or by bank transfer. You can open an account with
n D
 angerous/hazardous goods including but not limited to DHL Express to pay via bank transfer; and all account customers
perfumes, aftershaves, aerosols, flammable substances, receive invoices on a pre-agreed basis. For more details, please
dry ice, biological substances, UN classified dangerous get in touch with a Customer Service Advisor at your local
goods and any goods specified as such under International DHL Express office or go to mydhl.express.dhl.
Air Transport Association regulations (“IATA”), the
15 DHL Service & Rate Guide 2023: Indonesia
Connecting your World
Sustainability

DIGITALIZATION

Service Offering
How to Ship with DHL Express
u Digitalization
Zones and Rates

Digitalization is one of the most important trends impacting


logistics, and it is one of the key pillars of DPDHL’s Strategy
2025. Through digitalization we bring benefits for our
MYDHL+ mydhl.express.dhl

customers, our operations and our own people. MyDHL+ re-imagines the way the shipping business
does business, by combining the tools and services our
We invest continually in market-leading technologies to help customers use most. With its mobile friendly and
our customers to manage and monitor shipments, create intuitive interface, customers can now import, export,
shipping labels, get quotes, schedule courier pickups, connect schedule a pickup, track shipments and pay bills more
with us and more. Digitalizing our operations provides more quickly than ever – all in one visit, with one password
transparency, allowing us to better anticipate and meet our and zero headaches. MyDHL+ makes it incredibly easy
customers’ needs. to navigate the complexities of international shipping.

ON DEMAND DELIVERY
DHL’s On Demand Delivery tool keeps
receivers informed of shipment progress,
allowing them to reschedule, reroute,
release or conveniently collect from a
DHL Service Point. It is an innovative,
easy-to-use, mobile-friendly service,
especially for residential deliveries.

Designed to enhance the online


shopper’s experience, the service is
available globally, meaning consistent
ondemand.dhl.com DHL EXPRESS
service standards and a harmonized
user experience.
MOBILE APP
The DHL Express Mobile app lets you track your
shipments and manage your deliveries all in one place.
You can locate the nearest DHL Service Point for parcel
Scheduled Signature release/ Alternative drop off or collection, and quickly check shipping rates
delivery leave your signature address
too – right on your smartphone. Advanced GPS
location services and camera barcode scanning are
also available. Download DHL Express Mobile today,
Collect from Vacation hold Leave with neighbor on Android or iOS.
Service Point or concierge

DHL EXPRESS COMMERCE


Take your website international with DHL Express Commerce.
Offer your customers all the benefits of DHL Express at your
checkout in real-time. Import, manage and ship their orders
quickly and efficiently with no complicated development.
Add the power of DHL Express to your e-commerce business
quickly and easily, giving you the competitive edge.
DHL Express Commerce integrates with the biggest
e-commerce platforms, including: Magento, Shopify,
WooCommerce, Amazon and eBay.
16 DHL Service & Rate Guide 2023: Indonesia
Connecting your World
Sustainability

DIGITALIZATION

Service Offering
How to Ship with DHL Express
u Digitalization
Zones and Rates

DIGITAL TRUST
DIGITAL ASSISTANT Logistics requires transferring data and
content around the world and we embrace
Our Digital Assistant is a live chat helpdesk
a responsibility to do this securely. Our
that offers a 24/7 service across multiple
standards led by our binding Corporate
online channels and platforms, and in
Rules and by our Data Privacy Policy apply
41 languages. It tracks your shipments,
throughout the DPDHL Group and are
answers queries and directs you to FAQs.
approved by the Supervisory Authorities.
We maintain a comprehensive Information
Security and Data Protection approach
Chat with us now! based on ISO/IEC 27001:2013 and GDPR,
to ensure a high standard when managing
customer information assets and personal
data. We aim to provide a rapid response to
ROBOTICS any security incident via our 24x7 Cyber
Defence Centre (CDC) with global coverage
Driven by rapid technological advancements and increasing supply chain
and our global DPO community.
complexity, robotics solutions are entering the logistics environment, boosting
productivity and driving zero-defect processes.
DPDHL acts as controller in respect of any
personal data it receives from customers
Robots are adopting more roles at DHL Express, assisting workers with the most
and holds to effectively provide
repetitive and labor-intensive tasks and freeing them up to do higher-order,
transportation services and in regard to the
customer-facing activities. Examples include the use of articulated robotic arms
delivery of any shipments or documents
for sorting inbound packages to last-mile delivery routes. We have four such
that it processes to perform its contractual
robots in use globally, with this number set to double soon.
obligations. DPDHL will act as a data
controller when an individual is executing
Our robots help get couriers out on the road faster – which means your parcels
their rights under privacy legislations.
get delivered faster.

CUSTOMER SHIPPING
INTEGRATION
Using EDI and XML Services enables you to
incorporate DHL’s online shipping
capabilities into your own website,
warehouse or customer service application.
This provides global shipment tracking
while making it faster and easier to access
information about transit times, rates and
courier bookings.

SPECIFIC SOLUTIONS
DHL offers additional capabilities for
businesses requiring more specialized
solutions – for example, its Medical Express
and Collect & Return services.
17 DHL Service & Rate Guide 2023: Indonesia
Connecting Your World
Sustainability

ZONES AND RATES



Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

CALCULATE THE PRICE OF YOUR SHIPMENT

Determine which Is your shipment Based on weight Add any optional


zone your destination international (page 5) (page 11), zone and services (page 8)
is in (page 19) and and how quickly do speed, confirm your and check if any
whether yours is you want it to arrive? base price (page 21 surcharges apply
a document or non- for exports and page (page 9).
document shipment. 23 for imports).

Base price + Optional services + Surcharges = Total price

OPTIONAL SERVICES View explanation

Optional services Charging method Charge

Dedicated Pickup Per shipment IDR 20,000 per kg with minimum of IDR 650,000

Dedicated Delivery Per shipment IDR 20,000 per kg with minimum of IDR 650,000
Shipment Preparation Per shipment IDR 350,000
Saturday Delivery Per shipment IDR 500,000
IDR 150,000 or 2% of stated shipment value if higher for Export
Shipment Value Protection By shipment value
IDR 150,000 or 1% of stated shipment value if higher for Import
Extended Liability Per shipment IDR 64,800
Direct Signature Per shipment IDR 75,000
Printed Invoice Per invoice IDR 65,000
Residential Address Per shipment IDR 50,000
GoGreen Climate Neutral Per shipment IDR 1,500 per kg with minimum of IDR 15,000
Change of Billing Per invoice IDR 180,000
Neutral Delivery Per shipment IDR 85,000
Duty Billing Services
Duty Tax Paid % of fiscal charges 2% of fiscal charges with minimum of IDR 290,000
Disbursement % of fiscal charges 2.5% of fiscal charges with minimum of IDR 150,000

Advance Payment % of fiscal charges 2.5% of fiscal charges with minimum of IDR 150,000

For a full list of optional services, please visit our website at mydhl.express.dhl.
18 DHL Service & Rate Guide 2023: Indonesia
Connecting Your World
Sustainability

ZONES AND RATES



Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

SURCHARGES View explanation

Surcharges Charging method Charge

Percentage of transportation and additional charges,


Fuel Surcharge Per shipment
as per index; details here
IDR 4,860 per kg with a minimum of
Remote Area Per shipment
IDR 324,000 per shipment
Additional Handling
Overweight Piece Per piece IDR 1,330,000 International or IDR 665,000 Domestic
Oversize Piece Per piece IDR 775,000 International or IDR 300,000 Domestic
Non-Stackable Pallet Per piece IDR 3,700,000 International or IDR 1,845,000 Domestic
Dangerous Goods
Full Dangerous Goods Per piece IDR 1,192,000
Lithium Batteries Section II (966, 969) Per piece IDR 139,000
Excepted Quantities Per piece IDR 486,500
Dry Ice (UN1845) Per piece IDR 162,000
Address Correction Per shipment IDR 180,700 International or IDR 97,300 Domestic
Data Entry Per shipment IDR 80,000
Security Charges
Elevated Risk Per shipment IDR 300,000
Restricted Destination Per shipment IDR 450,000
Packaging Items
Plastic Flyers Per stack IDR 295,000 per stack (100 flyers)
Bulk packaging Per stack Variable by packaging type and quantity

CUSTOMS SERVICES View explanation

Customs services Charging method Charge

Broker Notification Per shipment IDR 350,000


Release to Broker Per shipment IDR 500,000
Non-Routine Entry Per shipment IDR 150,000
Per shipment, per day IDR 5,000 per shipment and IDR 2,450 per
Bonded Storage
after three calendar days kg (both per day after three calendar days)
Bonded Transit Per shipment IDR 150,000
Export Declaration Per shipment IDR 150,000
Multiline Entry Rate per line, after five lines IDR 25,000 per line from 6th line onwards
Permits and Licenses Per shipment IDR 350,000
Other Government Agency Per shipment IDR 350,000
Temporary Import Export Per shipment IDR 600,000

Please visit our website for a full list of surcharges and customs services.
19 DHL Service & Rate Guide 2023: Indonesia
Connecting Your World
Sustainability

ZONES AND RATES



Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

SERVICE CAPABILITY AND RATING ZONES


DHL DHL DHL DHL DHL DHL
Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Afghanistan 8 Ecuador 8 doc
Albania 8 Egypt 8
Algeria 8 El Salvador 8
American Samoa 8 Eritrea 8
Andorra 7 Estonia 7
Angola 8 Eswatini 8
Anguilla 8 Ethiopia 8
Antigua 8 Falkland Islands 8
Argentina 8 Faroe Islands 8
Armenia 8 Fiji 8
Aruba 8 Finland 7
Australia 4 France 7
Austria 7 French Guiana 8
Azerbaijan 8 Gabon 8 doc
Bahamas 8 Gambia 8
Bahrain 6 Georgia 8
Bangladesh 6 Germany 7
Barbados 8 Ghana 8
Belarus 8 Gibraltar 8
Belgium 7 Greece 7
Belize 8 Greenland 8
Benin 8 Grenada 8
Bermuda 8 Guadeloupe 8
Bhutan 8 Guam 8
Bolivia 8 Guatemala 8 doc
Bonaire 8 Guernsey 8 doc
Bosnia and Herzegovina 8 Guinea Republic 8
Botswana 8 Guinea-Bissau 8
Brazil 8 Guinea-Equatorial 8
Brunei 2 Guyana (British) 8
Bulgaria 7 Haiti 8
Burkina Faso 8 doc Honduras 8
Burundi 8 Hong Kong SAR China 2
Cambodia 2 doc Hungary 7
Cameroon 8 Iceland 8
Canada 5 India 6 doc
Canary Islands, The 8 Indonesia -
Cape Verde 8 Iran, Islamic Rep. of 8
Cayman Islands 8 Iraq 8
Central African Republic 8 Ireland, Rep. of 7
Chad 8 Israel 8
Chile 8 Italy 7
China, People’s Republic 3/4 doc Jamaica 8
Colombia 8 Japan 3
Comoros 8 Jersey 8 doc
Congo 8 Jordan 6
Congo, Democratic Rep. of 8 doc Kazakhstan 8
Cook Islands 8 Kenya 8
Costa Rica 8 Kiribati 8
Cote d’Ivoire 8 doc Korea, D.P.R. of (North) 8
Croatia 7 Korea, Rep. of (South) 4
Cuba 8 Kosovo 8
Curacao 8 Kuwait 6
Cyprus 7 doc Kyrgyzstan 8
Czech Republic, The 7 Lao P.D.R. 2
Denmark 7 Latvia 7
Djibouti 8 Lebanon 8
Dominica 8 Lesotho 8
Dominican Republic 8 Liberia 8

doc = document contents only = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
20 DHL Service & Rate Guide 2023: Indonesia
Connecting Your World
Sustainability

ZONES AND RATES



Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

SERVICE CAPABILITY AND RATING ZONES


DHL DHL DHL DHL DHL DHL
Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Libya 8 Sao Tome & Principe 8
Liechtenstein 7 Saudi Arabia 6
Lithuania 7 doc Senegal 8
Luxembourg 7 Serbia, Rep. of 8
Macau SAR China 2 Seychelles 8
Madagascar 8 Sierra Leone 8
Malawi 8 Singapore 1
Malaysia 2 Slovakia 7
Maldives 6 Slovenia 7 doc
Mali 8 Solomon Islands 8
Malta 7 Somalia 8
Marshall Islands 8 Somaliland, Rep. of (N. Somalia) 8
Martinique 8 South Africa 7
Mauritania 8 South Sudan 8
Mauritius 8 Spain 7 doc
Mayotte 8 Sri Lanka 6
Mexico 5 St. Barthelemy 8
Micronesia, Fed. States of 8 St. Eustatius 8
Moldova, Rep. of 8 St. Helena 8
Monaco 7 St. Kitts 8
Mongolia 8 St. Lucia 8
Montenegro, Rep. of 8 St. Maarten 8
Montserrat 8 St. Vincent 8
Morocco 8 Sudan 8
Mozambique 8 doc Suriname 8
Myanmar 2 doc Sweden 7
Namibia 8 doc Switzerland 7
Nauru, Rep. of 8 Syria 8
Nepal 6 Tahiti 8
Netherlands, The 7 Taiwan 4 doc
Nevis 8 Tajikistan 8
New Caledonia 8 Tanzania 8
New Zealand 4 Thailand 2 doc
Nicaragua 8 Timor-Leste 1
Niger 8 Togo 8
Nigeria 8 Tonga 8
Niue 8 Trinidad and Tobago 8
North Macedonia 8 Tunisia 8
Northern Mariana Islands 8 Turkey 7
Norway 7 Turkmenistan 8
Oman 6 Turks and Caicos Islands 8
Pakistan 6 doc Tuvalu 8
Palau 8 Uganda 8 doc
Panama 8 Ukraine 8
Papua New Guinea 4 United Arab Emirates 6
Paraguay 8 United Kingdom 7
Peru 8 doc United States of America 5
Philippines, The 2 doc Uruguay 8
Poland 7 doc Uzbekistan 8
Portugal 7 Vanuatu 8
Puerto Rico 8 Vatican City 7
Qatar 6 Venezuela 8
Reunion, Island of 8 Vietnam 2
Romania 7 Virgin Islands (British) 8
Russian Federation, The 8 Virgin Islands (US) 8
Rwanda 8 Yemen, Rep. of 8
Samoa 8 Zambia 8
San Marino 7 Zimbabwe 8 doc

doc = document contents only = document and non-document contents


For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
21 DHL Service & Rate Guide 2023: Indonesia
Connecting Your World
Sustainability

ZONES AND RATES



Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE


Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
Documents only up to 2kg
0.5 346,000 454,000 472,500 527,000 617,500 626,500 635,000 943,000
1 527,000 699,500 726,500 818,000 944,500 963,500 979,500 1,450,500
1.5 709,000 945,000 981,500 1,109,000 1,272,000 1,300,500 1,325,500 1,958,500
2 891,000 1,190,500 1,236,500 1,400,000 1,599,500 1,637,500 1,671,500 2,466,500
Documents from 2.5kg and non-documents from 0.5kg
0.5 777,500 795,000 898,500 1,054,000 1,192,500 1,261,000 1,451,000 1,984,500
1 980,000 1,070,500 1,197,000 1,378,500 1,614,000 1,722,500 1,940,500 2,640,000
1.5 1,107,000 1,271,500 1,398,500 1,597,000 1,869,000 1,995,000 2,231,000 3,030,500
2 1,234,000 1,472,500 1,600,000 1,815,500 2,124,000 2,267,500 2,521,500 3,421,000
2.5 1,362,500 1,674,000 1,801,000 2,033,500 2,378,000 2,540,500 2,795,500 3,784,000
3 1,482,000 1,843,000 1,983,000 2,234,500 2,587,500 2,778,000 3,033,000 4,111,500
3.5 1,601,500 2,012,000 2,165,000 2,435,500 2,797,000 3,015,500 3,270,500 4,439,000
4 1,721,000 2,181,000 2,347,000 2,636,500 3,006,500 3,253,000 3,508,000 4,766,500
4.5 1,840,500 2,350,000 2,529,000 2,837,500 3,216,000 3,490,500 3,745,500 5,094,000
5 1,960,000 2,519,000 2,711,000 3,038,500 3,425,500 3,728,000 3,983,000 5,421,500
5.5 2,070,500 2,688,000 2,893,000 3,240,000 3,635,500 3,965,000 4,220,000 5,749,000
6 2,181,000 2,857,000 3,075,000 3,441,500 3,845,500 4,202,000 4,457,000 6,076,500
6.5 2,291,500 3,026,000 3,257,000 3,643,000 4,055,500 4,439,000 4,694,000 6,404,000
7 2,402,000 3,195,000 3,439,000 3,844,500 4,265,500 4,676,000 4,931,000 6,731,500
7.5 2,512,500 3,364,000 3,621,000 4,046,000 4,475,500 4,913,000 5,168,000 7,059,000
8 2,623,000 3,533,000 3,803,000 4,247,500 4,685,500 5,150,000 5,405,000 7,386,500
8.5 2,733,500 3,702,000 3,985,000 4,449,000 4,895,500 5,387,000 5,642,000 7,714,000
9 2,844,000 3,871,000 4,167,000 4,650,500 5,105,500 5,624,000 5,879,000 8,041,500
9.5 2,954,500 4,040,000 4,349,000 4,852,000 5,315,500 5,861,000 6,116,000 8,369,000
10 3,065,000 4,209,000 4,531,000 5,053,500 5,525,500 6,098,000 6,353,000 8,696,500
10.5 3,165,500 4,361,000 4,696,000 5,235,500 5,716,500 6,335,500 6,590,500 9,024,000
11 3,266,000 4,513,000 4,861,000 5,417,500 5,907,500 6,573,000 6,828,000 9,351,500
11.5 3,366,500 4,665,000 5,026,000 5,599,500 6,098,500 6,810,500 7,065,500 9,679,000
12 3,467,000 4,817,000 5,191,000 5,781,500 6,289,500 7,048,000 7,303,000 10,006,500
12.5 3,567,500 4,969,000 5,356,000 5,963,500 6,480,500 7,285,500 7,540,500 10,334,000
13 3,668,000 5,121,000 5,521,000 6,145,500 6,671,500 7,523,000 7,778,000 10,661,500
13.5 3,768,500 5,273,000 5,686,000 6,327,500 6,862,500 7,760,500 8,015,500 10,989,000
14 3,869,000 5,425,000 5,851,000 6,509,500 7,053,500 7,998,000 8,253,000 11,316,500
14.5 3,969,500 5,577,000 6,016,000 6,691,500 7,244,500 8,235,500 8,490,500 11,644,000
15 4,070,000 5,729,000 6,181,000 6,873,500 7,435,500 8,473,000 8,728,000 11,971,500
15.5 4,170,500 5,881,000 6,346,000 7,055,500 7,626,500 8,710,500 8,965,500 12,299,000
16 4,271,000 6,033,000 6,511,000 7,237,500 7,817,500 8,948,000 9,203,000 12,626,500
16.5 4,371,500 6,185,000 6,676,000 7,419,500 8,008,500 9,185,500 9,440,500 12,954,000
17 4,472,000 6,337,000 6,841,000 7,601,500 8,199,500 9,423,000 9,678,000 13,281,500
17.5 4,572,500 6,489,000 7,006,000 7,783,500 8,390,500 9,660,500 9,915,500 13,609,000

Table continues overleaf


22 DHL Service & Rate Guide 2023: Indonesia
Connecting Your World
Sustainability

ZONES AND RATES



Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE


Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

18 4,673,000 6,641,000 7,171,000 7,965,500 8,581,500 9,898,000 10,153,000 13,936,500


18.5 4,773,500 6,793,000 7,336,000 8,147,500 8,772,500 10,135,500 10,390,500 14,264,000
19 4,874,000 6,945,000 7,501,000 8,329,500 8,963,500 10,373,000 10,628,000 14,591,500
19.5 4,974,500 7,097,000 7,666,000 8,511,500 9,154,500 10,610,500 10,865,500 14,919,000
20 5,075,000 7,249,000 7,831,000 8,693,500 9,345,500 10,848,000 11,103,000 15,246,500
20.5 5,162,500 7,378,500 7,973,000 8,850,000 9,510,500 11,025,500 11,299,000 15,518,000
21 5,250,000 7,508,000 8,115,000 9,006,500 9,675,500 11,203,000 11,495,000 15,789,500
21.5 5,337,500 7,637,500 8,257,000 9,163,000 9,840,500 11,380,500 11,691,000 16,061,000
22 5,425,000 7,767,000 8,399,000 9,319,500 10,005,500 11,558,000 11,887,000 16,332,500
22.5 5,512,500 7,896,500 8,541,000 9,476,000 10,170,500 11,735,500 12,083,000 16,604,000
23 5,600,000 8,026,000 8,683,000 9,632,500 10,335,500 11,913,000 12,279,000 16,875,500
23.5 5,687,500 8,155,500 8,825,000 9,789,000 10,500,500 12,090,500 12,475,000 17,147,000
24 5,775,000 8,285,000 8,967,000 9,945,500 10,665,500 12,268,000 12,671,000 17,418,500
24.5 5,862,500 8,414,500 9,109,000 10,102,000 10,830,500 12,445,500 12,867,000 17,690,000
25 5,950,000 8,544,000 9,251,000 10,258,500 10,995,500 12,623,000 13,063,000 17,961,500
25.5 6,037,500 8,673,500 9,393,000 10,415,000 11,160,500 12,800,500 13,259,000 18,233,000
26 6,125,000 8,803,000 9,535,000 10,571,500 11,325,500 12,978,000 13,455,000 18,504,500
26.5 6,212,500 8,932,500 9,677,000 10,728,000 11,490,500 13,155,500 13,651,000 18,776,000
27 6,300,000 9,062,000 9,819,000 10,884,500 11,655,500 13,333,000 13,847,000 19,047,500
27.5 6,387,500 9,191,500 9,961,000 11,041,000 11,820,500 13,510,500 14,043,000 19,319,000
28 6,475,000 9,321,000 10,103,000 11,197,500 11,985,500 13,688,000 14,239,000 19,590,500
28.5 6,562,500 9,450,500 10,245,000 11,354,000 12,150,500 13,865,500 14,435,000 19,862,000
29 6,650,000 9,580,000 10,387,000 11,510,500 12,315,500 14,043,000 14,631,000 20,133,500
29.5 6,737,500 9,709,500 10,529,000 11,667,000 12,480,500 14,220,500 14,827,000 20,405,000
30 6,825,000 9,839,000 10,671,000 11,823,500 12,645,500 14,398,000 15,023,000 20,676,500
For each additional 1kg
30.1 - 70.0 198,000 290,500 314,000 337,500 376,000 395,000 428,000 605,500
70.1 - 300.0 208,500 308,000 329,000 372,000 415,000 436,500 468,000 688,000
300.1 - 3,000* 258,500 394,500 418,500 477,000 534,500 561,000 600,500 853,500

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 78 countries worldwide.
Add IDR 150,000 to the DHL Express Worldwide prices.

DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 31 countries
worldwide. Add IDR 400,000 to the DHL Express Worldwide prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in IDR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.

*DHL Express does not accept shipments exceeding 3,000kg, or containing pieces exceeding 1,000kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
23 DHL Service & Rate Guide 2023: Indonesia
Connecting Your World
Sustainability

ZONES AND RATES



Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT


Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
Documents only up to 2kg
0.5 398,500 522,500 544,000 605,500 710,000 721,000 731,500 1,084,500
1 606,500 805,000 836,500 940,000 1,086,500 1,108,000 1,127,500 1,668,500
1.5 816,500 1,087,500 1,130,000 1,274,500 1,463,500 1,495,000 1,526,000 2,253,500
2 1,026,500 1,370,000 1,423,500 1,609,000 1,840,500 1,882,000 1,924,500 2,838,500
Documents from 2.5kg and non-documents from 0.5kg
0.5 894,000 914,500 1,034,000 1,212,000 1,371,000 1,450,500 1,669,000 2,282,500
1 1,127,500 1,231,500 1,378,000 1,585,000 1,855,500 1,981,000 2,232,000 3,037,000
1.5 1,275,000 1,462,500 1,609,000 1,837,000 2,148,500 2,295,000 2,566,500 3,483,500
2 1,422,500 1,693,500 1,840,000 2,089,000 2,441,500 2,609,000 2,901,000 3,930,000
2.5 1,569,000 1,924,500 2,071,000 2,340,500 2,734,500 2,923,000 3,215,000 4,347,500
3 1,705,500 2,119,000 2,281,000 2,571,500 2,975,500 3,196,000 3,488,000 4,724,500
3.5 1,842,000 2,313,500 2,491,000 2,802,500 3,216,500 3,469,000 3,761,000 5,101,500
4 1,978,500 2,508,000 2,701,000 3,033,500 3,457,500 3,742,000 4,034,000 5,478,500
4.5 2,115,000 2,702,500 2,911,000 3,264,500 3,698,500 4,015,000 4,307,000 5,855,500
5 2,251,500 2,897,000 3,121,000 3,495,500 3,939,500 4,288,000 4,580,000 6,232,500
5.5 2,378,500 3,091,500 3,331,000 3,726,500 4,180,500 4,561,000 4,853,000 6,609,500
6 2,505,500 3,286,000 3,541,000 3,957,500 4,421,500 4,834,000 5,126,000 6,986,500
6.5 2,632,500 3,480,500 3,751,000 4,188,500 4,662,500 5,107,000 5,399,000 7,363,500
7 2,759,500 3,675,000 3,961,000 4,419,500 4,903,500 5,380,000 5,672,000 7,740,500
7.5 2,886,500 3,869,500 4,171,000 4,650,500 5,144,500 5,653,000 5,945,000 8,117,500
8 3,013,500 4,064,000 4,381,000 4,881,500 5,385,500 5,926,000 6,218,000 8,494,500
8.5 3,140,500 4,258,500 4,591,000 5,112,500 5,626,500 6,199,000 6,491,000 8,871,500
9 3,267,500 4,453,000 4,801,000 5,343,500 5,867,500 6,472,000 6,764,000 9,248,500
9.5 3,394,500 4,647,500 5,011,000 5,574,500 6,108,500 6,745,000 7,037,000 9,625,500
10 3,521,500 4,842,000 5,221,000 5,805,500 6,349,500 7,018,000 7,310,000 10,002,500
10.5 3,637,000 5,017,000 5,410,000 6,015,000 6,570,500 7,290,500 7,582,500 10,379,500
11 3,752,500 5,192,000 5,599,000 6,224,500 6,791,500 7,563,000 7,855,000 10,756,500
11.5 3,868,000 5,367,000 5,788,000 6,434,000 7,012,500 7,835,500 8,127,500 11,133,500
12 3,983,500 5,542,000 5,977,000 6,643,500 7,233,500 8,108,000 8,400,000 11,510,500
12.5 4,099,000 5,717,000 6,166,000 6,853,000 7,454,500 8,380,500 8,672,500 11,887,500
13 4,214,500 5,892,000 6,355,000 7,062,500 7,675,500 8,653,000 8,945,000 12,264,500
13.5 4,330,000 6,067,000 6,544,000 7,272,000 7,896,500 8,925,500 9,217,500 12,641,500
14 4,445,500 6,242,000 6,733,000 7,481,500 8,117,500 9,198,000 9,490,000 13,018,500
14.5 4,561,000 6,417,000 6,922,000 7,691,000 8,338,500 9,470,500 9,762,500 13,395,500
15 4,676,500 6,592,000 7,111,000 7,900,500 8,559,500 9,743,000 10,035,000 13,772,500
15.5 4,792,000 6,767,000 7,300,000 8,110,000 8,780,500 10,015,500 10,307,500 14,149,500
16 4,907,500 6,942,000 7,489,000 8,319,500 9,001,500 10,288,000 10,580,000 14,526,500
16.5 5,023,000 7,117,000 7,678,000 8,529,000 9,222,500 10,560,500 10,852,500 14,903,500
17 5,138,500 7,292,000 7,867,000 8,738,500 9,443,500 10,833,000 11,125,000 15,280,500
17.5 5,254,000 7,467,000 8,056,000 8,948,000 9,664,500 11,105,500 11,397,500 15,657,500
Table continues overleaf
24 DHL Service & Rate Guide 2023: Indonesia
Connecting Your World
Sustainability

ZONES AND RATES



Service Offering
How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT


Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

18 5,369,500 7,642,000 8,245,000 9,157,500 9,885,500 11,378,000 11,670,000 16,034,500


18.5 5,485,000 7,817,000 8,434,000 9,367,000 10,106,500 11,650,500 11,942,500 16,411,500
19 5,600,500 7,992,000 8,623,000 9,576,500 10,327,500 11,923,000 12,215,000 16,788,500
19.5 5,716,000 8,167,000 8,812,000 9,786,000 10,548,500 12,195,500 12,487,500 17,165,500
20 5,831,500 8,342,000 9,001,000 9,995,500 10,769,500 12,468,000 12,760,000 17,542,500
20.5 5,932,500 8,491,500 9,164,500 10,176,000 10,960,000 12,672,000 12,986,000 17,855,500
21 6,033,500 8,641,000 9,328,000 10,356,500 11,150,500 12,876,000 13,212,000 18,168,500
21.5 6,134,500 8,790,500 9,491,500 10,537,000 11,341,000 13,080,000 13,438,000 18,481,500
22 6,235,500 8,940,000 9,655,000 10,717,500 11,531,500 13,284,000 13,664,000 18,794,500
22.5 6,336,500 9,089,500 9,818,500 10,898,000 11,722,000 13,488,000 13,890,000 19,107,500
23 6,437,500 9,239,000 9,982,000 11,078,500 11,912,500 13,692,000 14,116,000 19,420,500
23.5 6,538,500 9,388,500 10,145,500 11,259,000 12,103,000 13,896,000 14,342,000 19,733,500
24 6,639,500 9,538,000 10,309,000 11,439,500 12,293,500 14,100,000 14,568,000 20,046,500
24.5 6,740,500 9,687,500 10,472,500 11,620,000 12,484,000 14,304,000 14,794,000 20,359,500
25 6,841,500 9,837,000 10,636,000 11,800,500 12,674,500 14,508,000 15,020,000 20,672,500
25.5 6,942,500 9,986,500 10,799,500 11,981,000 12,865,000 14,712,000 15,246,000 20,985,500
26 7,043,500 10,136,000 10,963,000 12,161,500 13,055,500 14,916,000 15,472,000 21,298,500
26.5 7,144,500 10,285,500 11,126,500 12,342,000 13,246,000 15,120,000 15,698,000 21,611,500
27 7,245,500 10,435,000 11,290,000 12,522,500 13,436,500 15,324,000 15,924,000 21,924,500
27.5 7,346,500 10,584,500 11,453,500 12,703,000 13,627,000 15,528,000 16,150,000 22,237,500
28 7,447,500 10,734,000 11,617,000 12,883,500 13,817,500 15,732,000 16,376,000 22,550,500
28.5 7,548,500 10,883,500 11,780,500 13,064,000 14,008,000 15,936,000 16,602,000 22,863,500
29 7,649,500 11,033,000 11,944,000 13,244,500 14,198,500 16,140,000 16,828,000 23,176,500
29.5 7,750,500 11,182,500 12,107,500 13,425,000 14,389,000 16,344,000 17,054,000 23,489,500
30 7,851,500 11,332,000 12,271,000 13,605,500 14,579,500 16,548,000 17,280,000 23,802,500
For each additional 1kg
30.1 - 70.0 208,500 306,000 313,500 337,500 377,000 416,500 428,500 640,000
70.1 - 300.0 218,500 323,500 330,000 372,000 416,500 458,000 468,000 720,500

300.1 - 3,000* 270,500 414,000 439,000 503,000 564,000 588,000 633,000 894,500

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in IDR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.

*DHL Express does not accept shipments exceeding 3,000kg, or containing pieces exceeding 1,000kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
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DHL Express Indonesia


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Jl. MT. Haryono Kav. 58-60
Jakarta Selatan 12780
Indonesia

Valid: 1st January 2023


For public use

The information in this guide is correct as of 1st January 2023. DHL reserves the right to amend or modify any of the information at any time.

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