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Service and Rate Guide Id en 2023
Service and Rate Guide Id en 2023
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Connecting Your World
Dear Customer
Sustainability
Service Offering
Digitalization
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CONNECTING YOUR WORLD
Operating in 320+
220+
countries and
aircraft
territories worldwide
2,300+
flights per day
3,400+ 34,600+
facilities
vehicles
111,800+
Service Points
523
By the year 2050, million+
120,000+
Deutsche Post DHL Group shipments per year
aims to achieve net zero
emissions logistics employees
370+
TAPA* certifications
The world has been buffeted by COVID-19 since 2020. We are buildings and offering a portfolio of green products. Read more
proud that DPDHL, having enabled supply chains to move more about this on page 4 and on the DPDHL Sustainability portal.
than 2.5 billion vaccine doses so far, continues to contribute to the
solution – and we are adapting every day to a still-evolving As part of Strategy 2025, we continue to earmark Digitalization
situation. Apart from the pandemic, the Ukraine crisis has also – which we define as the conscious application of technology
added material complexity to global logistics. and enablement of people, as a means to improve – as a key
enabler to reach the next level of excellence for our customers,
In response to these and other uncontrollable events, we continue for our employees and to drive operational efficiency. Read
to make significant investments to reinforce the resilience of our about some of the key developments on pages 15 and 16 and
global network and secure critical supply chains – thereby how they benefit you. Try some of them out at MyDHL+ if you
continuing to prove our ability to offer reliable services to our haven’t already!
customers globally. As an example, we invested in the expansion
of our air network, with new airline collaborations with Cargojet We strive to successfully continue our partnership and remain
and Singapore Airlines in addition to the acquisition of six Boeing committed to supporting your business anytime and anywhere.
777F aircraft. In Indonesia in particular, we invested €3.4 million Globalization remains a powerful force and we invite you to read
in a new facility in Bekasi that was inaugurated in November the first edition of the global DHL Trade Growth Atlas report,
2022. We will continue to invest in new facilities throughout which we hope will become a go-to resource for understanding
Indonesia, to cater future demand as well as to support and navigating shifts in the global trade landscape – see page 7
Indonesia’s economic growth. Investments like these allow us to for more. Thank you for trusting us to be your Logistics Partner of
grow the DHL network and improve service quality for you – our Choice! Tell us how we can support you further – please reach out
customer. to us on MyDHL+ or by calling Customer Service on 0800 1 333
333 (toll free) or 021 7917 3333.
Environmental responsibility continues to be a pillar of our
long‑term strategy through the DPDHL Sustainability Roadmap. Sincerely,
In 2022 we signed ground-breaking agreements with bp and
Neste to increase our use of Sustainable Aviation Fuel (SAF).
We continue to accelerate the electrification of our last-mile fleet Poppy Ariani
while investing in next-generation technology such as the all- VP Commercial
electric Alice airplane, designing and constructing carbon neutral DHL Express Indonesia
4 DHL Service & Rate Guide 2023: Indonesia
Connecting Your World
u Sustainability
SUSTAINABILITY
Service Offering
How to Ship with DHL Express
Digitalization
Zones and Rates
Everything we do is to serve
one purpose: Connecting <29 million SBTi
people, improving lives. Reduction in our Commitment to SBTi
To fulfill this purpose, we need greenhouse gas (Science-Based
to make every dimension of emissions to under Targets initiatives)
our business sustainable. 29 million tonnes
Our Sustainability Roadmap
sets out our ambitions in three
focus areas: Environment,
Social and Governance (ESG). OUR TARGETS
Find case studies and more
details here. FOR 2030
€7 billion 30%
Investment of SAF blending of 30%
€7 billion in green for all air transport
technologies
Our core services are Time Definite International (TDI) and offer you secure door-to-door delivery of goods and documents to and
from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day,
our services offer full track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces (10:30 to the USA) on lanes that guarantee either a next or
up to 70kg and shipments up to 3,000kg. second business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe, the Middle East, Africa,
We deliver reliably and quickly to more global destinations Asia and the Americas. DHL Express 9:00 features a money-back
across a single integrated network than any other express guarantee* and is suitable for pieces up to 30kg and shipments
delivery company. up to 300kg.
IMPORT SERVICES
With the DHL Express Worldwide Import product, you can
import shipments from over 220 countries and territories
in the world. This is more than any other express delivery
company can offer. What’s more, customers in, say, the
USA can order an import from China not just to the USA,
but to any other destinations as well – we call this a Third
Country shipment.
We know the value of understanding the long-term global trade landscape for navigating short-
term shifts in economic and trade growth. We help our customers make sense of what this means
for their business to maximize the enormous potential of globalization and international trade.
OPTIONAL SERVICES View charges ensure your shipment is not re-directed, or delivered at an
alternative address.
Non-Stackable Pallet
This fixed surcharge is applied to every pallet within a shipment
that cannot be stacked, either on request by the shipper, or
because of its shape, content or packaging. This surcharge does
not apply to pieces below 30kg.
Dangerous Goods
DHL can carry acceptable quantities of dangerous goods or
hazardous materials. Packages containing dangerous goods
materials will be assessed and a service charge will be applied
accordingly. Additional charges may also apply.
Address Correction
This fixed surcharge is applied to any shipment that has an
incorrect delivery address at the time of pickup and the delivery
cannot be fulfilled after making efforts at the destination to
determine the correct address.
Data Entry
This fixed surcharge applies for each shipment consigned with
non-electronic, paper based manual waybills. Electronic
shipping documentation incurs no additional charges.
DHL Express is the international specialist in shipping, with bond to a location other than the regular DHL gateway at
extensive knowledge and experience of dealing with customs destination, prior to final clearance by the importer or his
topics worldwide. For your peace of mind, we provide a wide designed broker. Bonded Transit may apply to both export and
range of customs support for standard as well as non-routine import shipments.
customs-clearance processes. By making sure that clearance is
a smooth and efficient process, we ensure your shipments arrive Export Declaration
as quickly as possible, and leave you free to focus on your core Applies in countries where an export declaration is required for
business. With our online tool (tas.dhl.com) we provide essential shipments containing controlled commodities or exceeding a
customs information to help you prepare your shipments. certain weight. Depending on origin country, shippers that
submit a declaration online may avoid the local charge.
Broker Notification
At the importer’s request, DHL will provide the necessary Multiline Entry
paperwork to the customer’s designated broker to perform the A service charge will be assessed for multiline item entries with
import clearance and resume the delivery to the final destination more than five lines. An example would be – one shipment with
once the clearance is completed. DHL is subsequently not multiple products or multiple invoices. All products require
responsible for the timeliness of the submission to customs or identification and must be classified under separate harmonized
for the release of the shipment. tariff numbers.
Bonded Transit
Usually operated within a country or customs union when DHL is
requested to move non-document foreign-origin goods under
DHL EXPRESS
Digitalization
Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
1 Shipment weight
n Please weigh and measure your shipment.
n If you are sending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight,
the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA
method. To calculate the volumetric weight of your shipment, simply multiply the length by height by width in centimeters,
then divide the total sum by 5,000 for each piece in the shipment.
n Any piece in the shipment may be re-weighed and/or re-measured by DHL to confirm this calculation.
2
Documentation required: waybill
n All shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece.
This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually
numbered to allow you to track your shipment from collection through to delivery.
n Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as
well as additional paperwork depending on the contents and value of the shipment and the country you are sending to.
DHL EXPRESS
Digitalization
Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
1. Waybill number
Invoice number
3. COMMODITY CODE
Exporter code
This is the product identification code
Receiver if different from Importer
used by the exporting country to Importer (bill to)
Insurance
6. Type of export
7. Incoterms
I/We hereby certify that the information contained in this invoice is true and correct and that the contents
of the shipments are as stated above.
Company stamp
13 DHL Service & Rate Guide 2023: Indonesia
Connecting Your World
Sustainability
DHL EXPRESS
Digitalization
Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
DHL EXPRESS
Digitalization
Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Restricted Items
The following items will NOT be accepted for carriage unless Agreement on Dangerous Goods by Road (“ADR”) or
otherwise agreed to by DHL. To obtain such agreement a International Maritime Dangerous Goods (“IMDG”)
business case will need to be conducted by DHL and the items regulations
approved for carriage will be recorded in writing with the n Financial and monetary commodities – examples include
customer. but are not limited to activated SIM cards for mobile phones,
blank or activated credit or cash dispenser cards, blank
n Air guns, tasers, imitation or replica firearms, firearm
checks, event tickets, lottery tickets, money or postal orders,
parts and replica ammunition (includes rifle butts, trigger
pre-paid phone cards, tickets (blank stock), traveler’s checks,
mechanisms, screws/bolts etc which are manufactured for
vouchers/tokens, unused stamps etc. Applicable to all
the sole purpose of creating a functional firearm)
shipments valued in excess of €500,000
n Antiques and works of art with a shipment value in excess
n Furs
of €500,000
n Jewelry and watches and with individual values in excess of
n Banderols/Tax stickers with a shipment value in excess
€5,000. The shipment must not exceed €100,000
of €500,000
n C
igarettes, cigars, tobacco products and electronic cigarettes
with a shipment value in excess of €500,000 PAYING FOR YOUR SHIPMENT
n C
ommemorative coins and medals with an individual value
or total shipment value of €2,000 or more are restricted You can pay for DHL Express services either with cash,
for carriage a credit card or by bank transfer. You can open an account with
n D
angerous/hazardous goods including but not limited to DHL Express to pay via bank transfer; and all account customers
perfumes, aftershaves, aerosols, flammable substances, receive invoices on a pre-agreed basis. For more details, please
dry ice, biological substances, UN classified dangerous get in touch with a Customer Service Advisor at your local
goods and any goods specified as such under International DHL Express office or go to mydhl.express.dhl.
Air Transport Association regulations (“IATA”), the
15 DHL Service & Rate Guide 2023: Indonesia
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Sustainability
DIGITALIZATION
Service Offering
How to Ship with DHL Express
u Digitalization
Zones and Rates
customers, our operations and our own people. MyDHL+ re-imagines the way the shipping business
does business, by combining the tools and services our
We invest continually in market-leading technologies to help customers use most. With its mobile friendly and
our customers to manage and monitor shipments, create intuitive interface, customers can now import, export,
shipping labels, get quotes, schedule courier pickups, connect schedule a pickup, track shipments and pay bills more
with us and more. Digitalizing our operations provides more quickly than ever – all in one visit, with one password
transparency, allowing us to better anticipate and meet our and zero headaches. MyDHL+ makes it incredibly easy
customers’ needs. to navigate the complexities of international shipping.
ON DEMAND DELIVERY
DHL’s On Demand Delivery tool keeps
receivers informed of shipment progress,
allowing them to reschedule, reroute,
release or conveniently collect from a
DHL Service Point. It is an innovative,
easy-to-use, mobile-friendly service,
especially for residential deliveries.
DIGITALIZATION
Service Offering
How to Ship with DHL Express
u Digitalization
Zones and Rates
DIGITAL TRUST
DIGITAL ASSISTANT Logistics requires transferring data and
content around the world and we embrace
Our Digital Assistant is a live chat helpdesk
a responsibility to do this securely. Our
that offers a 24/7 service across multiple
standards led by our binding Corporate
online channels and platforms, and in
Rules and by our Data Privacy Policy apply
41 languages. It tracks your shipments,
throughout the DPDHL Group and are
answers queries and directs you to FAQs.
approved by the Supervisory Authorities.
We maintain a comprehensive Information
Security and Data Protection approach
Chat with us now! based on ISO/IEC 27001:2013 and GDPR,
to ensure a high standard when managing
customer information assets and personal
data. We aim to provide a rapid response to
ROBOTICS any security incident via our 24x7 Cyber
Defence Centre (CDC) with global coverage
Driven by rapid technological advancements and increasing supply chain
and our global DPO community.
complexity, robotics solutions are entering the logistics environment, boosting
productivity and driving zero-defect processes.
DPDHL acts as controller in respect of any
personal data it receives from customers
Robots are adopting more roles at DHL Express, assisting workers with the most
and holds to effectively provide
repetitive and labor-intensive tasks and freeing them up to do higher-order,
transportation services and in regard to the
customer-facing activities. Examples include the use of articulated robotic arms
delivery of any shipments or documents
for sorting inbound packages to last-mile delivery routes. We have four such
that it processes to perform its contractual
robots in use globally, with this number set to double soon.
obligations. DPDHL will act as a data
controller when an individual is executing
Our robots help get couriers out on the road faster – which means your parcels
their rights under privacy legislations.
get delivered faster.
CUSTOMER SHIPPING
INTEGRATION
Using EDI and XML Services enables you to
incorporate DHL’s online shipping
capabilities into your own website,
warehouse or customer service application.
This provides global shipment tracking
while making it faster and easier to access
information about transit times, rates and
courier bookings.
SPECIFIC SOLUTIONS
DHL offers additional capabilities for
businesses requiring more specialized
solutions – for example, its Medical Express
and Collect & Return services.
17 DHL Service & Rate Guide 2023: Indonesia
Connecting Your World
Sustainability
Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services
Dedicated Pickup Per shipment IDR 20,000 per kg with minimum of IDR 650,000
Dedicated Delivery Per shipment IDR 20,000 per kg with minimum of IDR 650,000
Shipment Preparation Per shipment IDR 350,000
Saturday Delivery Per shipment IDR 500,000
IDR 150,000 or 2% of stated shipment value if higher for Export
Shipment Value Protection By shipment value
IDR 150,000 or 1% of stated shipment value if higher for Import
Extended Liability Per shipment IDR 64,800
Direct Signature Per shipment IDR 75,000
Printed Invoice Per invoice IDR 65,000
Residential Address Per shipment IDR 50,000
GoGreen Climate Neutral Per shipment IDR 1,500 per kg with minimum of IDR 15,000
Change of Billing Per invoice IDR 180,000
Neutral Delivery Per shipment IDR 85,000
Duty Billing Services
Duty Tax Paid % of fiscal charges 2% of fiscal charges with minimum of IDR 290,000
Disbursement % of fiscal charges 2.5% of fiscal charges with minimum of IDR 150,000
Advance Payment % of fiscal charges 2.5% of fiscal charges with minimum of IDR 150,000
For a full list of optional services, please visit our website at mydhl.express.dhl.
18 DHL Service & Rate Guide 2023: Indonesia
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Sustainability
Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services
Please visit our website for a full list of surcharges and customs services.
19 DHL Service & Rate Guide 2023: Indonesia
Connecting Your World
Sustainability
Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services
doc = document contents only = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
20 DHL Service & Rate Guide 2023: Indonesia
Connecting Your World
Sustainability
Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services
Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services
Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 78 countries worldwide.
Add IDR 150,000 to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 31 countries
worldwide. Add IDR 400,000 to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in IDR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.
*DHL Express does not accept shipments exceeding 3,000kg, or containing pieces exceeding 1,000kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
23 DHL Service & Rate Guide 2023: Indonesia
Connecting Your World
Sustainability
Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services
Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services
300.1 - 3,000* 270,500 414,000 439,000 503,000 564,000 588,000 633,000 894,500
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in IDR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.
*DHL Express does not accept shipments exceeding 3,000kg, or containing pieces exceeding 1,000kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
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The information in this guide is correct as of 1st January 2023. DHL reserves the right to amend or modify any of the information at any time.