Coaching Conversation 3: Reassess and

Modify the Approach as Needed and Share

Best Practices
There are two goals for this coaching conversation:
•• Discuss the team’s progress on its performance and engagement goals.
•• Identify best practice examples and stories.

  Initial Observations   Call to Action

•• How have things been going? •• How are you challenging team members to be
responsible for one another’s engagement?
•• What new insights do you have about engagement, the
individual Q12 items or the team since our last conversation? •• How are you using the engagement process
to manage individuals?
•• What are your expectations for this conversation?
•• How much face time do you get with your
employees? Does that feel like the right
 Exploration amount?
•• What positive changes have occurred this year with you •• How are you using a focus on engagement to
and the team? work on new initiatives?
•• Describe one innovative method you and the team have •• Are there factors beyond the team’s
devised or applied to enhance the team’s engagement. immediate control that might be influencing
•• Let’s take a look at the team’s engagement plan: its engagement? What can you do to have an
effect on this situation?
-- What things has the team accomplished?
•• What changes would you like to see happen
-- What impact have these actions had on the
with the team next year? What should the
team’s engagement?
team do to make these changes happen?
-- How are you continuing with the team’s State of the
Team action plan? Have you modified it or changed
strategies?
-- How often have you and team members reviewed the
team’s engagement goals and action items?
-- Are there actions the team has taken to improve
engagement that you would recommend to other
managers and teams?
•• What have you deliberately done as a leader to influence
and facilitate authentic engagement?

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Copyright © 2015 Gallup, Inc. All rights reserved.
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 Coaching Conversation 3: Reassess and Modify the Approach as Needed and Share Best Practices

Discoveries and Ideas

Team Engagement Goals Challenges and Barriers

Commitments and Next Steps

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Copyright © 2015 Gallup, Inc. All rights reserved.
EED_CH-T_Convo3Hndt_en-US_050416_bk