Professional Resume – Sylas B.

Crabtree
San Jose, CA 95128
sc.2007@hotmail.com
Objective
Seeking ONLY a position that is EITHER remote OR hybrid (near San Jose, CA) which is in information
technology for an enterprise-oriented company, that hopefully operates primarily in a Cloud, Active Directory,
Virtualization, storage and datacenter environment.  Desiring the ability to utilize knowledge relative to
certifications obtained (listed below) along with over 2.5 decades of experience in projects involving detailed back
office engineering, software rollouts, storage, OS/application upgrades, network security/policies, and overall IT
infrastructure engineering, management and administration.

Skills
 Windows 2000 - 2019  Exchange 2000 – 2016  Network Planning,
 Azure/Active Directory  Office 365 and Azure Architecture and
 Vmware vSphere 6/7.x  Network Appliance and Documentation
and Airwatch SAN storage  Barracuda spam
Workspace ONE  Cisco protection and backup
 Veritas, Unitrends and Switches/Firewalls solutions
Commvault backup  Citrix LTSR  SentinelOne Security
solutions  DNS/WINS/DHCP/RDP Solutions
 Sophos for Virtual  SQL 2003 – 2019  SonicWall VPN
Environments (SVE)  IIS & Sharepoint 2003-
 WSUS 2019
 Network Operations

Certifications
 Microsoft – MCSE Messaging (Exchange), MCITP, MCTS  C ix –
 VMware – VCP (ESX) itr CCA
 NetApp – NACP, NACE, NCDA
 Cisco – UCS, CCNP, CCDP, CCIE (written)

Professional Experience

4/20 – 5/23
Senior Systems Engineer – USWired, Campbell, CA. Main responsibilities were technical support on a
Managed Service Provider team. Primary responsibilities were Windows, with some Linux and Mac
troubleshooting and administration over both Vmware and Hyper-V infrastructures. Deploying, customizing and
maintaining Windows and Linux VMs on both physical and hypervisor setups. Duties included support and
maintenance of Windows server 2008R2 through 2019 both virtual and physical. SentinelOne Endpoint Security.
Coordination with development and engineering teams to plan for application installs/upgrades and security
patching. Monitor, isolate and troubleshoot logged events. Provide third level support to junior and mid-level
systems administrators.

Projects included:
- Troubleshooting various server and application issues with Windows and Linux servers on various
hardware platforms, including VMs.
- Service ticket management for helpdesk issues using ConnectWise.
- Office 365 and Azure management and troubleshooting.
- Migrating VMs from VMware to Nutanix

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- Modify custom hardware and application settings for individual VMs and physical servers.
- Manage and administer upgrades and optimizations to newer applications (SW&HW).
- Server and network systems monitoring using third party applications.
- Deploy BitLocker encryption via GPO

11/19 – 4/20
Senior Systems Engineer – San Jose State University, San Jose, CA. Main responsibilities were Windows and
Linux server troubleshooting and administration over Cloud and Vmware infrastructure. Deploying, customizing
and maintaining Windows and Linux VMs on both physical and Vmware ESXi setups. Duties included support
and maintenance of Windows server 2008R2 through 2019 both virtual and physical. Vmware Horizon VDI
support, Unitrends SQL and Oracle backups, Sophos Endpoint antivirus management and Vmware Airwatch
Workspace ONE support. Coordination with development and engineering teams to plan for application
installs/upgrades and security patching. Monitor, isolate and troubleshoot logged events. Provide third level
support to junior and mid-level systems administrators.

Projects included:
- Troubleshooting various application issues with Windows and Linux server VMs on various hardware
platforms.
- Migrate from Windows 2008 Server R2 to Windows 2016 Server Active Directory and Azure
- Upgrade Windows 2008 to 2012 to 2016 Server operating systems
- Modify custom settings for individual VMs.
- Manage and administer newer applications such Vmware Horizon VDI, Unitrends SQL/Oracle backups,
Sophos Endpoint antivirus management and Vmware Airwatch Workspace ONE.
- Server and network systems monitoring using third party applications.
- Troubleshooting connectivity issues with and between VMs and bastion (jump hosts).
- Windows 2008R2 through Windows 2019 and various forms of Linux administration/troubleshooting.
- Deploy BitLocker encryption via GPO

4/19 – 10/19
Senior Systems Administrator – Futurewei, Santa Clara, CA. Main responsibilities were Windows and Linux
server troubleshooting and administration over Cloud and Vmware infrastructure. Deploying, customizing and
maintaining Windows and Linux VMs on both physical and Vmware ESXi setups. Duties included support and
maintenance of Windows 2008R2/2012R2/2016/2019 both virtual and physical. Coordination with development
and engineering teams to plan for application installs/upgrades and security patching. Monitor, isolate and
troubleshoot logged events. Provide third level support to junior and mid-level systems administrators.

Projects included:
- Troubleshooting various application issues with Windows and Linux server VMs on various hardware
platforms.
- Modify custom settings for individual VMs.
- Upgrade ESXi 5.5 to 6.5
- Install and customize new applications such as Cyberark, Password Manager Pro and Forescout on
multiple servers.
- Server and network systems monitoring using third party applications.
- Troubleshooting connectivity issues with and between VMs and bastion (jump hosts).
- Windows 2008R2 through Windows 2019 and various forms of Linux administration/troubleshooting.
- Assist in managing granular access to servers and network devices via Password Manager Pro and
Cyberark.
- Active Directory and Azure

9/18 – 3/19
Senior Systems Administrator – IBM, San Jose, CA. Main responsibilities were Windows and Linux server
troubleshooting and administration over Cloud infrastructure. Deploying, customizing and maintaining Windows
and Linux VMs on ICP cloud. Duties included support and maintenance of Windows 2008R2/2012R2/2016 both
virtual and physical. Coordination with engineering teams to plan for application upgrades and security patching.
Monitor, isolate and troubleshoot logged events. Provide third level support to junior and mid-level systems
administrators.

Projects included:

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- Troubleshooting issues with Windows and Linux server VMs on various hardware platforms.
- Modify custom settings for individual VMs
- Server and network systems monitoring using third party applications
- Troubleshooting connectivity issues with and between VMs and bastion (jump hosts)
- Windows 2003 through Windows 2016 and RedHat 7.5 administration/troubleshooting
- Active Directory and Azure

8/17 – 8/18
Senior Systems Administrator – Oracle, Redwood City, CA. Main responsibilities were Windows application
server patching, troubleshooting and administration. Deploying, customizing and maintaining Windows VMs on
Vmware ESXi v5.5/6.0. Duties included minor script creation and modification using Powershell. Oversee
upgrades, backups and maintenance of Windows 2003/2008/2012R2/2016 both virtual and physical (including
blades). Coordination with engineering teams to plan for application upgrades and security patching. Monitor,
isolate and troubleshoot logged events. Provide third level support to junior and mid-level systems administrators.

Projects included:
- Troubleshooting issues with Windows server VMs on ESXi 5.5/6.0
- Modify custom settings for individual VMs
- Server and network systems monitoring using third party applications
- Troubleshooting connectivity issues with and between VMs
- Windows security patching using WSUS for Windows 2012
- Windows 2003 through Windows 2016 administration
- Active Directory and Azure

11/15 – 7/17
Senior Systems Engineer – Intuit, Mountain View, CA. Main responsibilities were Vmware Virtual Cloud Director
v5.5 administration as well as Mac mini and iPhone administration, upgrades, etc. Duties included implementing
and troubleshooting new vGroups and VMs on ESXi 5.5 as well as upgrading the iOS of multiple Macs and
iPhones and performing multiple configuration changes. Oversee upgrades, backups and maintenance of
Windows 2003/2008/2012R2/2016 both virtual and physical (including blades). Coordination with engineering
teams to define SOPs for implementing a minimum security baseline. Monitor, isolate and troubleshoot logged
events. Provide third level support to junior and mid-level systems administrators.

Projects included:
- Troubleshooting issues with vCloud associated VMs and vGroups
- Modify custom settings for Mac connected devices including verification
- Server and network systems monitoring using third party applications
- Troubleshooting connectivity issues with VMs and Macs
- Migrating from vCloud 5.5 to 5.6
- Windows 2003 through Windows 2016 basic administration
- Remote administration via iLO and iDRAC
- Active Directory and Azure

12/14 – 10/15
Senior Systems Engineer – Silicon Valley Bank, Santa Clara, CA. Main responsibilities were security scanning
and analysis as well as security policy administration for over 1,000 Windows servers. Duties included providing
recommendations/best practices with regards to Windows server and domain security, design enhancements,
service pack and OS upgrades, as well as infrastructure alterations. Server applications included Exchange
2010/2013, IIS, Vsphere 5.5, Network Appliance and Dell storage. Oversee upgrades, backups and maintenance
of Windows 2003/2008/2012R2 both virtual and physical (including blades). Coordination with engineering teams
to define SOPs for implementing a minimum security baseline. Monitor, isolate and troubleshoot logged events.
Provide third level support to junior systems administrators.

Projects included:
- Microsoft Security Compliance Manager implementation
- Security Content Automation Protocol (SCAP) policy implementations
- Server and network systems monitoring using third party applications

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- Nexpose vulnerability management tool implementation
- WSUS and SCOM 2012 administration

5/14 – 11/14
Senior Systems Engineer – Exponent, Menlo Park, CA. Main responsibilities are systems and network
engineering and administration. Duties included providing recommendations/best practices in all major IT plans
including server and domain security, design enhancements, application and OS evaluations/upgrades, server
migrations and infrastructure alterations. Oversee acquisition and configuration of backend infrastructure
including Exchange 2010/2013, Vsphere 5.5, Network Appliance and Dell storage. Oversee installation,
configuration, upgrades, backups and maintenance of Windows 2008/2012R2, Linux/Vmware servers and Dell
blades. Coordination with engineering teams to define SOPs for high availability, disaster recovery, server build
procedures, server consolidation (Vmware and Hyper-V), software/hardware procurement and troubleshooting
procedures. Monitor, isolate and troubleshoot logged events. Provide third level support to junior systems
administrators.

Projects included:
- Exchange 2007, 2010 and 2013 Cluster administration and maintenance
- Sharepoint & SQL maintenance/administration
- VMware vSphere 5.5 implementations, conversions and ongoing administration
- Server and network systems monitoring using third party applications
- WSUS and SCOM 2012 administration

Other applications/systems supported included:

- NetApp storage applications including SnapManager and SnapDrive
- Synology NAS
- HP Data Protector
- Veritas NetBackup 7.5
- Commvault Simpana 10
- Apache Web Server
- Microsoft IIS
- Redhat Linux AS 4

10/11 – 4/14
Senior Systems Engineer – Dell Inc., San Jose, CA. Main responsibilities were systems and network
engineering and administration. Duties included providing recommendations/best practices in all major IT plans
including server and domain security, design enhancements, application and OS evaluations/upgrades, server
migrations and infrastructure alterations. Oversee acquisition and configuration of backend infrastructure
including Exchange 2010, Vsphere 5.1, Network Appliance and Equalogic storage. Oversee installation,
configuration, upgrades, backups and maintenance of Windows 2008/2012, Linux/Vmware servers and Dell
blades. Coordination with engineering teams to define SOPs for high availability, disaster recovery, server build
procedures, server consolidation (Vmware and Hyper-V), software/hardware procurement and troubleshooting
procedures. Monitor, isolate and troubleshoot logged events. Provide third level support to junior systems
administrators.

Projects included:
- Exchange 2007 Cluster installation and maintenance
- Exchange 2010 administration
- Sharepoint & SQL maintenance/administration
- VMware vSphere 5 implementations, conversions and ongoing administration
- Server and network systems monitoring using third party applications
- WSUS and SCOM 2012 installation/administration

Other applications/systems supported included:

- NetApp storage applications including SnapManager and SnapDrive
- Veritas NetBackup 6
- Commvault Simpana 10
- Dell ML6000 media library

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- Apache Web Server
- Microsoft IIS
- TrackIT and Remedy helpdesk applications
- Redhat Linux AS 4

10/10 – 10/11
Senior Systems Engineer – EMC Corporation, Santa Clara, CA. Main responsibilities were architectural
analysis, implementation and support of customer networks. Duties included providing recommendations/best
practices in all IT plans including design enhancements, application/OS backups/upgrades, server migrations and
infrastructure alterations involving the Data Domain product. Oversee acquisition and configuration of backend
infrastructure including Exchange 2010 and SQL 2008. Oversee installation, configuration, upgrades, backups
and maintenance of Linux and Windows 2003/2008 servers including Blade Servers. Coordination with
engineering teams to define SOPs for customers’ IT infrastructures, including high availability, disaster recovery,
server build procedures, server consolidation (Vmware Lab Manager virtual machines), software/hardware
procurement and troubleshooting procedures. Monitor and isolate problems listed in Event logs. Provide third
level support to junior systems administrators.

Projects included:
- Exchange 2007 Cluster installation and maintenance.
- Clarion and DDR Avamar for Exchange, Sharepoint & SQL implementation.
- VMware vSphere4 implementation.
- Mercury Sitescope monitoring.
- SQL 2005 mirroring installation.

Applications supported included:

- Veritas NetBackup 6 and BackupExec 11
- Apache Web Server
- Microsoft IIS 7
- Redhat Linux AS 4

6/10 – 9/10
Senior Systems Engineer – Intervision Systems, Santa Clara, CA. Main responsibilities are architectural
analysis, implementation and support of customer networks. As primarily a reseller for Network Appliance and
Microsoft and VMware products, duties included providing recommendations/best practices in all major IT plans
including internet security, design enhancements, application and OS evaluations/upgrades, server migrations
and infrastructure alterations. Verify and maintain network security as well as overseeing acquisition and
configuration of backend infrastructure. Oversee installation, configuration, upgrades, backups and maintenance
of Linux and Windows 2003 servers including Blade Servers. Coordination with engineering teams to define
SOPs for customers’ IT infrastructures, including high availability, disaster recovery, server build procedures,
server consolidation (Vmware virtual machines), software/hardware procurement and troubleshooting procedures.
Monitor and isolate problems listed in Event logs. Provide third level support to junior systems administrators.

Projects included:
- Citrix XenDesktop setup
- Pre and Post sales for customers such as Pareto, Fibrogen, Keypoint and Citrix.
- Exchange 2007 Cluster installation and maintenance.
- Netapp 3040 Filer and SnapManager for Exchange & SQL implementation.
- VMware vSphere4 implementation.
- Mercury Sitescope monitoring.
- SQL 2005 mirroring installation.

Applications supported included:

- Veritas NetBackup 7 and BackupExec 11
- Apache Web Server
- Microsoft IIS 7
- Redhat Linux AS 4

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12/09 – 1/10
Senior Systems Engineer – Matchpoint Solutions, Fremont, CA. Contract position at Nummi Corporation. Fill-in
role for another engineer out on vacation. Main responsibilities were to maintain uptime for various
Vmware/Windows/Linux servers. Monitoring and investigating logs. Provide guidance to junior systems
administrators.

Projects included:
- ESX virtual machine administration and monitoring.
- Windows 2000 and 2003 administration and monitoring.
- Exchange 2003 administration and monitoring.
- Linux administration and monitoring.

6/09 – 9/09
Senior Systems Engineer – Cisco Systems Inc., San Jose, CA. Main responsibilities were customer service for
the Unified Computing System (UCS) which is a High Availability Blade Center geared towards cloud computing
with an emphasis on virtualization. Responsibilities included implementation and support of complex customer
environments. Duties included providing recommendations/best practices in the design of a grid computing
solution, design enhancements, application and OS evaluations/upgrades, server migrations and infrastructure
alterations. Oversee acquisition and configuration of backend infrastructure. Oversee installation, configuration,
upgrades, backups and maintenance of Linux and Windows 2003/2008 servers. Coordination with engineering
teams to define SOPs for customers’ IT infrastructures, including high availability, disaster recovery, server build
procedures, server consolidation (Vmware virtual machines) and advanced troubleshooting procedures. Provide
guidance to junior systems administrators.

Projects included:
- Windows 2003 to 2008 migration. Design and implementation.
- Exchange 2003 and 2007 Cluster installation and maintenance.
- Netapp 3020 and 2050 Filer and SnapManager for Exchange & SQL implementation.
- VMware Vsphere4 implementation.
- Cisco Unity v4.2 implementation

Applications supported included:

- Microsoft IIS 6/7
- Cisco UCS
- Cisco Nexus 5000
- Redhat Linux Enterprise v3

*Position descriptions prior to 06/09 are available upon request

Education
11/06 – Network Appliance Data ONTAP SAN training successfully completed, San Francisco, California.
05/06 – VMware ESX 2.5 training successfully completed, South San Francisco, California.
12/05 – Oracle 10g Real Application Clusters course successfully completed at Oracle Corporation in Redwood
City, California.
11/05 – Oracle 10g Grid Control course successfully completed at Oracle Corporation in Redwood City,
California.
10/05 – Linux System and Network Administration course successfully completed at LinuxCertified Corporation,
Sunnyvale, California.
3/04 - Microsoft Windows 2003 and Exchange 2003 design and implementation course successfully completed at
Unitek Corporation in Fremont, California.
6/02 - Strategic Business Management (BUS39). Stanford University in Palo Alto, California.
4/02 - Effective Communication (PDV01). Stanford University in Palo Alto, California.
2/02 - CCIE lab training course. Taking at Cisco Systems in Milpitas, California.
6/01 - Consulting & Contracting workshop completed at the ProMatch organization in Sunnyvale, California.
4/00 - Cisco Certified Network Associate training course completed at Digital Corporation in Reston, Virginia.

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3/00 - Microsoft SMS 2.0 Deployment course completed in Las Vegas, Nevada.
2/00 - Microsoft Windows 2000 Implementation course successfully completed at IKON Corporation in McLean,
Virginia.
12/98 - Microsoft SQL Server 7.0 Training course successfully completed at IPC Technologies in Richmond,
Virginia.
3/97 - MCSE and Network Technology training courses successfully completed at Ameritrain Corporation in
McLean, Virginia.
6/93 - Graduated with an Advanced Studies diploma and an emphasis in Advanced Placement Computer Science
from Gar-Field High School in Woodbridge, Virginia.

Additional professional highlights and qualities:

Exams passed included- Implementing Windows 2008 AD, Cisco Network Associate, Cisco Internetwork Design,
Microsoft Internet Information Server, Windows 2008 Security, NT 4.0 Enterprise, Exchange 2007,
Internetworking with TCP/IP

- Detail oriented, very efficient and an ability to learn quickly

- Strong interest in cutting edge technologies and developing solutions to complex situational tasks
- Excellent troubleshooting, communication, documentation and organizational skills
- Pending Vmware VCDX certification
- Pending CCIE Security specialization certification
- Additional senior or intermediate level skills with: Backup Exec, Symantec System Recovery, Enterprise Vault,
Entire MS Office suite, SMS/WISE Installer scripting, Batch Scripting, Terminal Server, Linux, Ghost, ILO, iDrac,
RDP, Sitescope, Solarwinds and Acronis

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