Make up room procedure.

The "make up room" procedure in a hotel refers to the process of cleaning and
preparing a guest room for the next occupant. This procedure is essential to ensure that
each guest experiences a clean, comfortable, and well-maintained environment during
their stay. Here is a typical outline of the make-up room procedure:

1. Room Status Update: The housekeeping department receives room status

updates from the front desk, indicating which rooms are currently vacant,
occupied, or due for cleaning.
2. Gathering Supplies: The housekeeping staff gathers all the necessary cleaning
supplies, including cleaning agents, fresh linens, towels, toiletries, and amenities.
3. Knock and Announce: Housekeeping staff approach occupied rooms and knock
on the door while announcing their presence as "Housekeeping" to ensure the
privacy and safety of the guest.
4. Entering the Room: After waiting for a response from the guest or a reasonable
amount of time, the housekeeping staff enters the room to begin the cleaning
process.
5. Removing Trash: Housekeepers start by emptying waste bins and trash
containers, ensuring all garbage is properly disposed of.
6. Bed Linens and Towels: The used bed linens, pillowcases, and towels are
removed and replaced with fresh, clean ones.
7. Dusting and Cleaning: The entire room, including furniture, fixtures, and
surfaces, is thoroughly dusted and wiped down with appropriate cleaning agents.
8. Vacuuming or Mopping: The floor is vacuumed or mopped, depending on the
type of flooring in the room, to remove dirt and debris.
9. Bathroom Cleaning: The bathroom is cleaned and sanitized, including the toilet,
sink, shower/tub, and mirrors. Fresh towels and toiletries are replenished.
10. Restocking Amenities: Housekeepers restock amenities like soap, shampoo,
conditioner, lotion, and other items provided for guest use.
11. Checking Appliances: Housekeepers ensure that all appliances, such as the TV,
air conditioning, and lights, are functioning properly.
12. Final Inspection: A supervisor or head housekeeper may perform a final
inspection of the room to ensure it meets the hotel's cleanliness and quality
standards.
13. Room Status Update: The room status is changed to "Ready" or "Vacant, Clean"
in the hotel's property management system, indicating that the room is now
available for check-in by the next guest.
The make-up room procedure is carried out with attention to detail, efficiency, and the
utmost care for guest comfort and satisfaction. Hotel staff follow specific protocols and
quality standards to maintain a high level of cleanliness and hygiene throughout the
property.

HOUSEKEEPING BATHROOM PROCEDURES

Housekeeping bathroom procedures involve cleaning and sanitizing the bathroom area of a hotel
room or any other living space. Keeping the bathroom clean is essential for maintaining a
hygienic and comfortable environment for guests. Here is a typical outline of the housekeeping
bathroom procedure:

1. Gather Cleaning Supplies: The housekeeping staff gathers all the necessary cleaning
supplies before starting the bathroom cleaning process. This may include cleaning agents,
disinfectants, scrub brushes, microfiber cloths, gloves, mops, and trash bags.
2. Knock and Announce: If the guest is currently in the room, housekeeping staff should
knock on the bathroom door and announce themselves as "Housekeeping" to ensure guest
privacy and safety.
3. Ventilation: Before starting the cleaning process, open any windows or turn on the
bathroom ventilation system to allow for proper air circulation.
4. Remove Trash: Empty all trash bins and replace trash bags as needed.
5. Clean and Disinfect Surfaces: Start by cleaning and disinfecting all bathroom surfaces,
including:
 Sink: Clean the sink, faucet, and handles. Remove any soap scum or toothpaste
residue.
 Countertops and Shelves: Wipe down countertops and shelves, removing any dust
or debris.
 Mirror: Clean the mirror using glass cleaner to achieve a streak-free shine.
 Toilet: Clean and sanitize the toilet bowl, seat, and outer surfaces, paying extra
attention to handles and flush buttons.
6. Shower and Bathtub: Clean and disinfect the shower or bathtub, including the walls,
tiles, fixtures, and handles. Remove any soap scum, mildew, or stains.
7. Replace Towels and Amenities: Replace used towels with fresh, clean ones, and
replenish amenities such as soap, shampoo, conditioner, and lotion.
8. Clean Glass and Mirrors: Ensure that any glass surfaces, such as shower doors, are
cleaned and left streak-free.
9. Floor Cleaning: Sweep the bathroom floor to remove dust and debris. Then, mop the
floor using appropriate cleaning agents to sanitize and leave it clean.
10. Check and Refill Supplies: Check that all bathroom supplies, such as toilet paper, tissue
boxes, and paper towels, are adequately stocked. Replenish as necessary.
11. Inspect for Maintenance Issues: Report any maintenance issues, such as leaky faucets
or broken fixtures, to the maintenance department for prompt repairs.
12. Final Inspection: A supervisor or head housekeeper may perform a final inspection to
ensure that the bathroom meets the hotel's cleanliness and quality standards.
13. Change Status: Update the room status in the hotel's property management system to
indicate that the bathroom has been cleaned and is ready for the guest's use.

Following these procedures helps ensure that the bathroom is thoroughly cleaned, sanitized, and
well-maintained, providing a pleasant and comfortable experience for guests.
NAME:
TASKSHEET 1.4 PERFORM PROPER BATHROOM CLEANING PROCEDURE
SCORING RUBRIC
90 – 100% Greatly exceed the expectations 10 7 5 3
70 – 89% Exceed the expectations
50 – 69% Matched the expectations
0 - 49% Less than expected
Cleanliness and Sanitation: The bathroom should be thoroughly cleaned and
sanitized, with no visible dirt, stains, or residue left behind. Surfaces should be
disinfected to ensure a hygienic environment.
Odor Control: The bathroom should be free from any unpleasant odors.
Appropriate cleaning agents and deodorizers should be used to neutralize and
eliminate odors effectively.
Streak-Free Surfaces: Glass surfaces, mirrors, and chrome fixtures should be
cleaned to a streak-free shine, providing a clear reflection and a polished
appearance.
Spotless Fixtures: All bathroom fixtures, including faucets, handles, and
showerheads, should be free from water spots, soap scum, and fingerprints.
Floor Condition: The bathroom floor should be clean, free from debris, and
properly mopped to maintain a hygienic surface.
Grout and Tile Cleaning: Grout lines and tiles should be cleaned and free from
mold, mildew, and grime. Special attention should be given to areas prone to
buildup.
Amenity Replenishment: Bathroom amenities, such as soap, shampoo,
conditioner, and lotion, should be adequately stocked and presented
neatly for the guest's convenience.
Towel Presentation: Fresh towels should be folded or hung neatly, and used
towels should be removed for laundering.

Trash Removal: All trash bins should be emptied and lined with new bags. Trash
should be disposed of properly.

Efficient Time Management: Housekeeping staff should complete bathroom

cleaning within a reasonable time frame to ensure prompt readiness for the next
guest.

Proper Use of Cleaning Agents: Housekeepers should use appropriate cleaning

agents and follow manufacturer guidelines to avoid damage to surfaces and fixtures.

TOTAL

Performance Criteria Checklist