OPERATION SUPERVISOR

JOB DESCRIPTION

1. Shop-floor & Sales Management:

• Plan the daily planners in advance ensuring that the following areas are covered at all
times.

- Shop-floor

- Fitting room

- Cash desk

• Managing and motivating the team to increase sales and ensure efficiency. • To be aware

of the daily and monthly budgets to meet and exceed them. • To communicate with the

management team on a daily basis with information regarding personnel, product and
procedures.

• To ensure standards are maintained during the day and at closings.

2. Team Management:
• To lead and keep a high level of motivation within the department

• To guarantee the adequate induction and follow up on training for new team members •
To assist in the development and retention of an effective team
• To get involved in performance management of sales assistants (I.e. sickness/ absence,
lateness, returns to work, etc.,)

3. Customer Service:
 • Ensure a high level of customer service is offered in the store.

• Monitor and support customer service action plans.

• Solve and manage customer issues as they arise and refer to the senior management team
when necessary.
• To understand and reinforce the company return policy.

• Support customer service with product knowledge and awareness of the New arrivals,
Replenishment of best sellers & Offering alternatives.

4. Health and Safety:

• Ensure good housekeeping is maintained throughout all areas in the store and to

communicate with the senior management team in case an incident happens. • Be aware
of the risks employees and customers are exposed to and to be aware of safe work
practices and company procedures to overcome them.

REQUIREMENTS
- University/College graduates, preferably with major in fashion, customer service,
commercial…
- At least 1- 3 years experienced in customer service industries: fashion retail, supermarket,
hospitality, food & beverage… (part-time jobs/internship will be considered). - Good
communication skills in both Vietnamese and English (4 skills). - Talented and
experienced in fashion visual merchandising (for Visual Commercial Merchandising
Supervisor – Trainee positions)
- Excellent self-management skills, open-minded, eager to communicate, learn and practice
leadership.