@ Nice chatting with you. Case ID: 101994193235 Here's the transcript of your chat with Apple Support: 07/05/2023, 12:17:31 Duration 32 minutes 22 seconds Kyle Thanks for contacting Apple Support. My name is Kyle. How can | help you? GANAPATHI DALLI | am trying to cancel my subscriptions GANAPATHI DALLI i lost my phone Kyle I'm sorry to hear you lost your phone Kyle Thank you for confirming this. | would be more than happy to assist you GANAPATHI DALLI Tradingview app is auto debit money from my account Kyle Is the email address you shared the Apple ID? GANAPATHI DALLI 919550114964 Kyle Thank you Kyle Thank you for the picture Kyle | can tum off the renewal for you so that it cancels GANAPATHI DALLI ok GANAPATHI DALLI but i want refund kyle ‘Are you able to sign into appleid. apple.com? kyle 1kyle device, PIN. GANAPATHI DALLI i am trying to cancel this subscription but i forgot my apple id password also kyle We need to use the pin to make a refund request GANAPATHI DALLI i dont have apple phone GANAPATHI DALLI iam unable to sign into appleid.apple.com GANAPATHI DALLI i forgot my password GANAPATHI DALLI this url is not working kyle What do you see when you type in the Apple ID at iforgot.apple.com? GANAPATHI DALLI i am gettinf this prompt kyle Thank you kyle Itwould mean that your account is being recovered GANAPATHI DALLI what should i do now kyle We can wait until the account has been recovered to get the pin and request a refund or you can contact the bank and ask for a refund to be requested GANAPATHI DALLI how i will get instructions via sms/phone Kyle Did you submit a new number or email for apple to communicate with you to reset the password ? GANAPATHI DALLI no GANAPATHI DALLI can i submit new number GANAPATHI DALLI for communicationkyle What exact steps did you take when you requested to recover the account? GANAPATHI DALLI nothing, i entered apple id - 919550114964 and then i entered captcha. that's it GANAPATHI DALLI | will get" we are evaluating your request within 24 hours” prompt Kyle I see, is the number a phone mumbler you can recover the cellular service provider ? GANAPATHI DALLI that is my apple id 919550114964 kyle Yes, however do you have access to this number any more ? GANAPATHI DALLI yes Kyle ‘Once you have access to the number Apple will communicate with you on the number GANAPATHI DALLI ok. how they will contact via sms/call kyle Text GANAPATHI DALLI Ihave accessed to this number 95501 14964 but sometimes, i have poor network GANAPATHI DALLI Ok, no problem GANAPATHI DALLI what's the next step Kyle For now we can tum off the renewal. Once Apple assist you with resetting the password, then we would get the code from your to request a refund GANAPATHI DALLI when i will receive the refund Kyle The refund process varies. Once it is requested, Apple will let you know in 48 hours of the refund request if the refund has been approved, Kyle If approved, the refund can take up to 30 days to reflect on your statement GANAPATHI DALLI okkyle The subscription has been disabled so it will not renew and charge you again kyle This is the case ID 101994193235 Kyle In the meantime is there anything else you would like me to explain or look into further? Sincerely, Apple Support TM and copyright © 2023 AIlRights Reserved | Privacy Policy | Support ityou have q ions, please visit support. ‘comicontact.